https://test-ipv6.com/faq_helpdesk.html

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7  <title>Test your IPv6.</title>
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42<script type="text/javascript">
43BrowserName="IE6";
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48<script type="text/javascript">
49//  Load help pages inside mini tabs if possible; else
50//  make same function load entire document with real headers
51function help_page (url,text) {
52  console.log("help_page")
53
54  if(document.getElementById("is_index_page") !== null) {
55      console.log("help_page using help_popup");
56      GIGO.help_popup(url,text);
57  } else {
58      console.log("help_page changing document url");
59      document.location = url;
60  }
61  return false;
62};
63</script>

63
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66</head>
67
68<body>
69
70
71<div id="navcontainer">
72<ul id="navlist">
73
74<li><a href="/"
75>Test IPv6</a></li>
76
77
78
79<li><a href="/faq.html"
80>FAQ</a></li>
81
82
83
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86
87
88<!-- IF this is a page not normally in the banner, put it up this time anyways. -->
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94<li><a href="#"
95id="current">Help Desk Information</a></li>
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110</ul>
111
112
113</div>
114
115
116<div id=content>
117<h1 id="title">Help Desk Information</h1>
118
119  <div class="question">
120    Q: What is the Help Desk tab for?
121  </div>
122
123  <div class="answer">
124    This tab is intended to help provide a brief, concise explanation of your connectivity. This can be read over the phone, if needed, to a service provider. This tab has less hand-holding; it is intended for a help desk to understand (as compared to an end user).
125    <p>
126    This special instance shares in a very compact way:
127    <ul>
128    <li>Status of each protocol</li>
129    <li>Warn of slow/timeout</li>
130    <li>Warn of MTU</li>
131    <li>Status of reachability to “other sites” (as compact as possible)</li>
132    <li>IP address shown, in case tech support needs it.</li>
133    <li>List of unreachable sites, if any</li>
134    </ul>
135    
136    </p>
137  </div>
138  
139  <div class="question">
140   Q: What is the easiest way to send users to the Help Desk tab?
141  </div>
142  <div class="answer">
143  There are several ways to do it. Some of these are more obvious than the others when reading; some of them may be easier when read over the phone. In all of these cases, the "Help Desk" tab is moved to be the first and default tab shown to the user, instead of exposing the more detailed user-facing page.
144
145  <ul>
146  <li><a target=_new href='http://test-ipv6.com/helpdesk'>test-ipv6.com/helpdesk</a> (preferred for printed documentation)</li>
147  <li><a target=_new href='http://test-ipv6.com/isp'>test-ipv6.com/isp</a></li>
148  <li><a target=_new href='http://helpdesk.test-ipv6.com/'>helpdesk.test-ipv6.com</a></li>
149  <li><a target=_new href='http://isp.test-ipv6.com/'>isp.test-ipv6.com</a></li>
150  </br>&nbsp;</li>
151  <li><a target=_new href='http://testv6.com/helpdesk'>testv6.com/helpdesk</a>
152  (spoken English, "test vee six dot com slash helpdesk")</li>
153  <li><a target=_new href='http://testv6.com/isp'>testv6.com/isp</a></li>
154  <li><a target=_new href='http://helpdesk.testv6.com/'>helpdesk.testv6.com</a></li>
155  <li><a target=_new href='http://isp.testv6.com/'>isp.testv6.com</a></li>
156  </ul>
157
158  Mirror sites may not have all the fancy DNS names; they are more likely to be useful like this:
159    
160  <ul>
161  <li><a target=_new href='/helpdesk'>[this mirror]/helpdesk</a></li>
162  <li><a target=_new href='/isp'>[this mirror]/isp</a></li>
163  </ul>
164  </div> 
165
166</div>
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170
171  <div class="question">
172    Q: What are the Help Desk codes?
173  </div>
174
175  <div class="answer">
176 These are meant to offer a quick, short way for your customer to tell you the status of their Internet connectivity, as validated by this site. They are also meant to be easy to memorize.
177
178<table border=1>
179<tr>
180<th>code</th>
181<th>short description</th>
182<th>recommended action</th>
183</tr>
184
185<td>112</td>
186<td>IPv4, plus Broken IPv6</td>
187<td>IPv6 related attempts are timing out.  This is not a quick fix.  Verify
188the proper IPv6 address has been provisioned; verify the IPv6 route is
189correct.  Check for unexpected or outdated firewalls and firewall rules.  Other ideas are at <a href="/broken.html">broken.html</a>.
190Of all the status codes, this is the one that suggests that users will have
191problems with many major web sites today, due to timeouts with IPv6.</br>
192(You can remember this code as the Emergency number for many parts of the
193world; much like America's 911).
194</td>
195</tr>
196
197<tr>
198<td>4</td>
199<td>IPv4 only</td>
200<td>Provision working IPv6 to the user; ensure the user has a modern home
201router and a modern operating system.  Note that Teredo might have been
202detected; but if it was, we found that it was not used for normal named
203web sites (only for raw IPv6 address connections).</td>
204</tr>
205
206
207
208<tr>
209<td>46</td>
210<td>IPv4 + IPv6</td>
211<td>Rejoice!</td>
212</tr>
213
214
215
216<tr>
217<td>624</td>
218<td>6to4</td>
219<td>Provision working IPv6 to the user; ensure the user has a modern home
220router and a modern operating system.  6to4 will be ignored when a useful
221IPv6 service is found.</td>
222</tr>
223
224
225<tr>
226<td>6</td>
227<td>IPv6 only.</td>
228<td>This is expected in some lab and experimental setups only.  Note that to

229reach this status, the IPv6-only user will have to connect to 
230<a href="http://ipv6.test-ipv6.com">ipv6.test-ipv6.com</a> (or similar
231mirror sites).
232</td>
233</tr>
234</table>
235
236
237
238</div>
239
240
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243<p>  Copyright (C) 2010, 2024 APNIC Labs. All rights reserved.<p/>
244
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247
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249
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253
254This is a mirror of test-ipv6.com. The views expressed here may or may not reflect the views of the mirror owner.
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