1var e={translation:{academy:{activities:{add_assessment:`Add a quiz`,add_lesson:`Add a lesson`,all:`All`,blocked_by:`Blocked by`,confirm_modal:`Are you sure you want to`,course:`Course`,create_success:`Activity has been successfully created`,delete_assessment:`Delete quiz`,delete_confirmation:`Are you sure you want to delete this activity?`,delete_lesson:`Delete a lesson`,delete_success:`Activity has been successfully deleted.`,description:`Description`,edit_success:`Activity has been successfully updated`,estimated_duration:`<strong>Estimated duration : </strong>`,mandatory:`Mandatory`,minimum_score:`Minimum score`,name_assessment:`Quiz name`,name_lesson:`Name of lesson`,new_assessment:`New quiz`,new_lesson:`New lesson`,no_slides_placeholder:`An activity without slides is like a agent without shift, an account manager without batch, or a ticket that is yet to be assigned...`,optional:`Optional`,order:`Order`,publish:`publish`,publish_course:`Publish the course`,published:`Publish`,requirement:`Requirement`,retriable:`Retriable`,start_activity:`Start activity`,start_assessment:`Start quiz`,start_lesson:`Start the lesson`,status:`Status`,title:`Title`,type:`Type`,unpublish:`unpublished`,unpublish_course:`Unpublish the course`,unpublished:`Unpublished`,unpublished_course:`Unpublished courses`,update_assessment:`Update quiz`,update_lesson:`Update a lesson`,save_draft:`Save as draft`,estimated_payout:`{{ payout }} per agent`,save_publish:`Save and publish`,save:`Save`,pages:`Pages`,title_page:`Title page`,video_page:`Video`,quiz_page:`Exam quiz`,delete_lesson_title:`Delete the lesson {{ title }} ?`,delete_quiz_title:`Delete quiz {{ title }} ?`,delete_training_title:`Delete the training {{ title }} ?`,publish_training_title:`Publish the training {{ title }} ?`,last_saved_on:`Last saved on {{date}}`,send_to_validate:{from_customer:`Submit training to Onepilot?`,from_onepilot:`Submit training to the Quality manager?`},send_btn:`Send`,send_for_validation:`Submit to Onepilot`,unpublish_training_title:`Unpublish the training {{ title }}?`,text_page:`Text`,duration:`Estimated duration`,delete_training:`Delete the training ?`,order_label:`Order in the activities list`,arcade_page:`Arcade`,arcade_link:`Please enter the arcade link`,slides_duration:`Sum of time spent on slides`,quiz_duration:`Sum of the durations of all the quizzes`},provider:{onepilot:`Onepilot (Customer care)`,sales:`Onepilot (Sales)`,offshore:`Onepilot (Offshore)`,eodom:`EODOM (Customer care)`,odondo:`Offshore platform`},activity_type:`Type`,add:`Add`,all:`All`,assessment:`Quiz`,back_courses:`Back to the courses`,back_op:`Back to <padding><strong>onepilot</strong></padding>`,cancel:`Cancel`,confirm:`Confirm`,confirmation:`Confirmation`,edit:`Edit`,edume:{delete_confirmation:`Are you sure you want to delete this slide?`,finish:`Finish`,import:{error:`An error occurred try to clone training and regenerate spreadsheet on Edume. /!\\ Before re-import change ID in title '(#####)' on new spreadheet.`,helper:`https://docs.../d/[ ID ]/... or edume export url.`,success:`Import done.`,title:`Import from Edume`},quiz:{add_answer:`Add new answer`,answer:`Answer`,answer_feedback:`Give a feedback`,answer_label:`Your proposal here`,count_error:`Please select at least 1 good answer`,feedback:`Feedback`,good_answer:`Good answer`,question:`Question`,question_assessed:`Assessed quiz slide`,question_label:`Your question here`,question_practice:`Practice quiz slide`},type:{media:`Media`,question:`Quiz Slide`,text:`Text Slide`}},errors:{question_mismatch:`Question does not match between Slide and Answer`},extrastaff_heroes:`Agents' extra-staff`,add_extrastaff_heroes:`Add extra-staff agents to this client`,filter_all:{batch:`All batches`},filter_by_activity_type:`Type`,filter_by_batch:`Filter by batch`,filter_by_mandatory:`Filter by requirement`,filter_by_status:`Status`,filter_by_training_result_status:`Filter by training results status`,lesson:`Lesson`,mandatory_label:`Requirement`,name:`Name`,no:`No`,publish:`Publish`,unpublish:`Unpublish`,ready:`Ready to discover brand new customers?`,ready_onboarding:`Ready to discover the platform?`,ready_onboarding_2:`Complete the following trainings with your preferred language, so you might start training for new customers!`,return_back:`Back`,save:`Save`,save_lesson:`Save Lesson`,search:`Search`,search_by_customer:`Search by customer`,slides:{add:`New Slide`,congrats:`Congrats, you finished this {{ activity }} !`,content:`Content`,delete:`Delete Slide`,delete_success:`Slide has been successfully deleted`,end_all:`Finis
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Please sign in with Google from now.`,email_linked:`The email is linked to a Google account. Please sign in with Google.`,upgrade_title:`Upgrade your account to Google auth`,upgrade_subtitle:`A Google account is required to continue`,upgrade_paragraph:`We are now going to link your Google account to your Onepilot account. To do so, please click on the button below:`,use_google:`ð¨ Agent ? Sign in by clicking on "sign in with Google", from your Onepilot Google profile.`},vpn_code:`VPN code (changing daily)`,confirm_magic_link:`If this address exists in our database, we sent an email to it with a link to sign in to Onepilot.`,training_tickets_opt_out:`Do not use my tickets for training other agents`},auth:{"6_character_code":`6-character code`,add_phone_number:`Add your phone number`,add_phone_number_subtitle:`To validate your account and enable 2FA, please enter your mobile phone number.`,authentify:`Authentify`,banned:`Your account has been deactivated. If you think it's a mistake, please <a href='https://onepilot.co/contact'=>fill this form</a>.`,become_hero:`Do you want to become a Customer Care Agent?`,check_your_email:`Before proceeding, please check your email for a verification link. If you did not receive the email,`,click_button_to_verify:`Please click the button below to verify your email address.`,click_here:`Click here`,code_expired:`The code has expired`,code_incorrect:`The code entered is incorrect`,code_not_received:`Didn't receive your co
5de?`,code_resend_success:`A new SMS has been sent.`,code_send_another:`Send a new one`,code_throttle:`You have to wait 1 minute before trying to enter a code or asking for a new one`,confirm_password:`Confirm the new password`,didnt_create_account:`If you did not create an account, no further action is required.`,do_you_remember:`Do you remember?`,email_address:`E-Mail Address`,email_send:`A fresh verification link has been sent to your email address.`,enter_email:`Enter email`,enter_password:`Enter password`,failed:`The password or email is incorrect.`,general_throttle:`Oops, too many attempts, please wait 1 minute before trying again.`,logging_in:`Login`,new_account:`Create one!`,new_password:`New password`,new_password_title:`Create a new password`,no_account:`You don't have an account yet?`,old_password:`Current password`,password:`Password`,password_forgot:`Forgot your password ?`,password_reset:`Reset`,password_update:`Change password`,prospect_created:`Your account has been successfully created! 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Please try again in {{seconds}} seconds.`,two_factor_auth:`Two-factor authentication`,two_factor_auth_subtitle:`Select an authentification method.`,username:`Username`,verified:`Your email has been verified, you can login â `,verify_code:`Verify code`,verify_email_address:`Verify your email address`,verify_phone_number:`Verify your phone number`,verify_phone_number_subtitle:`An SMS with your verification code was sent to your phone.`,welcome:`Welcome !`,welcome_subtitle:`Log in to access Onepilot.`,your_phone_number:`Your mobile phone number`,new_password_submit:`Create the new password`,password_confirmation_error:`The passwords do not match`},batch:{agents:`Agents`,back_to_batches:`Back to batches list`,batch_goals:`Batch goals`,batch_name:`Batch name`,batch_summary:`Batches summary`,create:`Create a batch`,create_submit:`Create a new batch`,created:`Batch successfully created`,customers:`clients`,edit:`Update the batch`,edume_team_id:`Edume Team ID`,gm1_goal:`GM0 Goal`,linked_agents:`Linked agents`,linked_customers:`Linked customers`,loading:`Batch loading`,mrr_goal:`MRR Goal`,om:`Account Director `,pending_tasks:{max:`Maximum pending tasks`,max_avg:`Maximum average pending tasks (last 30 days)`,max_avg_short:`Max. 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No action is required on your end at this time.`,bank_details_1:`Bank details 1 (IBAN/Account number)`,bank_details_1_helper:`No spaces or dashes`,bank_details_2:`Détails bancaires 2 (UK Sort code)`,bank_details_2_helper:`3 x 2 digits`,bank_no_dash_numeric:`The account number must only include digits without spaces or dashes`,bank_no_dash_string:`The bank details must only include alphanumeric characters without spaces or dashes`,bank_sort_code:`The sort code must be composed of 3 x 2 digits separated by dashes`,billing_comment:`Billing comment`,billing_name:`Billing name`,billing_name_placeholder:`Stark Industries SAS`,cancel_billing:`Your cancellation request has been taken into account`,charge_invoice:`Charge invoice`,charge_with:`Charge <span class="text-warning">{{customer_id}}</span> with <span class="text-warning">{{payment_id}}</span>`,company_address:`House/flat number and street name`,company_address_placeholder:`890 5th Ave, New York, NY 10021, USA`,company_bank_account_document:`Bank certificate`,company_bank_account_document_helper:`It's a document from your bank mentioning your details (name, account number, sort code). 6Accepted documents: bank statement, paying-in slip`,company_email:`E-Mail Address`,company_id:`Registration number`,company_id_placeholder:`Registration number/SIREN`,company_name:`Billing name`,company_name_helper:`Usually your FIRST NAME LAST NAME`,company_name_placeholder:`Stark Industries SAS`,company_registration_document:`Proof of company registration/UTR`,company_registration_document_helper:`It's an official document attesting the registration as an independant contractor (sole trader or company) 7Example: certificate of incorporation, confirmation letter, tax return for the UK. W9 form or 1040 form in the US. The document must be less than 12 months old, and include your sole trader/company
7number, address, name, and date.`,company_vat_document:`Proof of VAT liability`,company_vat_document_helper:`Documents accepted: tax memo, VAT payment receipt`,create_for:`Create new invoice for <span class="text-danger">{{name}}</span>`,create_from_agent:`Create a new invoice from agent <span class="text-danger">{{name}}</span>`,create_invoice:`Create invoice`,customer_id:`Customer ID`,customer_in_trial:`This customer seems to be on trial with Onepilot (less than 50 tickets). We suggest you apply the total of the tickets as a discount.`,customer_infos:`Customer information`,customers_module:`Customers billing module`,data_based_agent:`These data are based on <a href='/users/{{id}}/edit'>agent profile</a>.`,data_based_customer:`These data are based on <0>customer profile</0>.`,data_filled:`We have already filled in the data for you, based on last month's tickets.`,data_filled_agent:`We have already filled in the data for you, based on last month's tickets done by the agent.`,data_from:`This invoice is based on <span class='text-danger'>{{name}}</span> data`,delete_confirmation:`Are you sure you want to delete this invoice?`,delete_invoice:`Delete invoice`,details_updated:`Billing details successfully sent to the Onepilot team for approval`,direct_debit:`Direct debit`,discount:`Discount`,display_stripe_section:`Display <i class='fab fa-stripe fa-lg m-0'></i> section`,download_qc_pdf:`Download Quality Bonus PDF`,due_on:`Due on`,edit_billing_info:`Edit billing information`,email_placeholder:`[email protected]`,error_during_payment:`Error during payment: `,generate_csv:`Generate Wire Bank CSV for this month's created invoices`,generate_invoice:`Generate invoice`,generate_xml:`Generate ISO 20022 XML for this month's created invoices`,go_to_payment:`Go to payment`,iban:`IBAN`,info_company_id:`Or SIREN number for french companies`,info_payment:`The payments proposed by Onepilot are a direct debit for UK agent and IBAN for FR agent`,invoice_already_charged:`This invoice has already been charged`,invoice_details:`Invoice details`,invoice_existing:`An invoice already exists for this period. If you create another, this will delete the old one : `,invoice_status:{created:`created`,disputed:`disputed`,failed:`failed`,paid:`paid`,processing:`processing`,requires_action:`requires action`,to_create:`to create`,non_recoverable:`Non recoverable`},invoices:`Invoices`,kyc_to_review:`KYC to review`,legal_billing_section:`billing details section`,legal_billing_title:`Billing details`,manage_billing:`Manage billing details`,manage_infos:`Manage billing information`,mark_as_created:`Mark as created`,mark_as_paid:`Mark as paid`,new_agent_with_other_tickets:`This agent never had an invoice created on the platform. This agent has also tickets stored during a previous billing period.`,new_charge_for_invoice:`New charge for invoice `,no_data:`No invoice available`,notify_agent:`Send the invoice via email`,paid_at:`Paid at`,payment_id:`Payment Method ID`,payment_not_found:`No payment method has been found`,payment_time_limit:`Payment time limit (due on)`,payment_type:`{{type}} payment :`,pdf_invoice_attachement:`PDF invoice Attachment (Optional)`,pending_approval_message:`Your billing information has been submitted and will be reviewed shortly for approval. No action is required on your part at this time.`,pending_submission_message:`Your billing details are incomplete and/or pending submission. Please fill in and submit your details. You can email [email protected] if you have any questions.`,period:`Billing period`,please_review_kyc:`Please review the data here.`,pricing:`Pricing`,ref_will_be_generated:`This number will be generated`,reference:`Reference`,reference_n:`Reference (n°)`,reject:`Reject`,rejected_message:`Your billing details have been rejected, here is the reason:`,rejected_please_correct_message:`Please correct the issues and submit again your information for approval. You can contact [email protected] if needed.`,rejection_reason:`Rejection reason`,rejection_reason_placeholder:`Insert here the rejection reason(s)`,reminder:`Reminder`,replace_generated_pdf:`This file will replace the automatically generated file`,show_invoice:`Show invoice`,showing_invoice:`Showing invoice`,sort_code:`Sort code`,submit_changes:`Submit changes for approval`,subscription:`Subscription`,subscription_total:`Subscription total`,subtotal:`Subtotal`,success_approval:`KYC approved successfully`,success_edit:`Successfuly edited billing information`,success_payment:`Payment successfully initiated. Status : `,success_rejection:`KYC rejected successfully`,successfully_created_invoice:`Invoice successfully created`,successfully_deleted_invoice:`Invoice successfully deleted`,surcharge:`Surcharge`,surcharge_label:`Surcharge label`,surcharge_total:`Surcharge total`,ticket_count:`Tickets count`,ticket_pricing:`Ticket pricing`,ticket_total:`Tickets total`,tix:`Tix`,to_charge:`to charge`,total_excl_tax:`Total excl. tax`,total_incl_tax:`Total incl. tax`,type:`Type`,user:`User`,user_not_approved:`This agent's legal information has not been approved.`,vat:`VAT`,vat_helper:`Enter a number only if you are subject to VAT (which is rarely the case for a freelancer)`,vat_if_applicable:`VAT {{currency}} (if applicable)`,vat_non_applicable:`VAT non applicable`,vat_number:`VAT number`,vat_number_agent_placeholder:`Leave it empty if you don't have one (ex: if you are a freelancer)`,vat_number_placeholder:`Your company VAT number`,warning_section_message:`Something requires your attention in the`,display_stripe_section_no_icon:`Display Stripe section`,add_new_plan:`Add a new plan`,add_new_channel:`Add a new channel`,filter_by_unpaid:`Unp
7aid invoices only`,filter_by_limit_missed:`Payment limit missed`,send_reminder_confirmation:`Are you sure you want to send a reminder to this client for this invoice?`,last_reminded_on:`Last reminded on {{date}}`,remind_success:`Reminder sent successfully`,parent_account_info:`This is a parent account, show creationpage for more details`,pay_invoice:`Pay this invoice`,mark_as_non_recoverable:`Mark as non recoverable`,kyc_info:`KYC information`,kyc_submitted_at:`KYC submitted on`,kyc_approved_at:`KYC approved on`,kyc_not_approved:`This agent's KYC are not approved`,company_zipcode:`Postcode`,company_city:`City`,company_country:`Country `,vigilance_certificate:`Attestation de vigilance`,vigilance_certificate_helper:`Elle peut être obtenue via les services de l'URSAFF : <a href="{{link}}">ici</a>`,invoice_date:`Invoice issue date (PDF)`,discount_label:`Discount label`,required_vigilance_certificate_url:`Attestation of vigilance is mandatory`,submitted_at:`Submitted on`,routingNumber:`Routing number`,accountNumber:`Account Number`,bank_routing_number:`The routing number must be composed of 9 digits`,bank_sort_code_invalid:`Please enter a valid UK sort code (e.g. 12-34-56)`,uk_account_number_invalid:`The UK account number must be 7 to 8 digits`,us_account_number_invalid:`The US account number must be 6 to 17 digits`,bank_routing_number_invalid:`The US routing number must be exactly 9 digits`,iban_invalid:`Please enter a valid IBAN (starts with country code and 2 check digits)`,contract_review_date:`Contract review date`,created_at:`created at`,period_start:`Period start`,period_end:`Period end`,discount_total:`Discount total (legacy)`,vat_total:`VAT total`,replace_pdf:`Replace PDF (invoice)`,replace_pdf_helper:`This will replace the current PDF`,update_invoice:`Update invoice`,send_reminder:`Send reminder {{number}}?`,go_to_payment_stripe:`Go to payment page (to charge with Stripe)`,failed_to_update:`Error during Invoice update`,invoice_updated:`Invoice updated`,charge_with_react:`Charge <0>{{customer_id}}</0> with <1>{{payment_id}}</1>`,create_for_react:`Create new invoice for <0>{{name}}</0>`,failed_to_create:`Error during Invoice creation`,customer_id_required:`Customer id is required`,us:`US`,routing_number:`Routing number`,billed_hours:`Billed hours`,hourly_rate:`Hourly rate`,address:`Billing address`,payment_type_iban_swift:`IBAN + SWIFT`,payment_type_us:`US Bank Account`,swiftCode:`SWIFT / BIC Code`,swift_code_invalid:`Please enter a valid Routing Number (9 digits) or SWIFT Code `,payment_type_label:`Payment method`,payment_type_other:`Other`,bankDetail1:`Account number`,bankDetail2:`Routing number/BIC/SWIFT`,sortCode:`Sort code`,bank_account:`Onepilot bank account`,bank_account_helper:`Account shown on the customer's EUR invoices`,bank_account_locked_helper:`Set automatically from the currency`},bonus:{Bonus:`Bonuses`,amount:`Amount`,applied_date:`Applied date`,apply_bonus:`Apply bonus`,back:`Back to bonuses`,bonus:`Bonus`,bonus_applied:`Bonus successfully applied`,bonus_deleted:`Bonus successfully deleted`,bonus_deleted_warning:`Please note that you cannot receive this bonus because linked to a minimum request.`,bonus_modified:`Bonus successfully modified`,bonuses:`Bonuses`,choose:`Choose`,coach_training:`Training (coach)`,comment:`Comment`,comment_placeholder:`You can precise the bonus reason here`,completed_course:`Completed course`,completed_course_to_customer:`Training (customer)`,confirm_delete:`Do you really want to delete this bonus?`,create_new_bonus:`Create a new bonus`,create_success:`The bonus has been successfully created`,created_at:`Created at`,delete:`Delete`,delete_error:`Sorry, an error occurred while deleting the bonus.`,delete_success:`The bonus has been successfully deleted.`,detail:`Bonus details`,detail_period:`Here are the details of the quality bonus obtained in the period from {{date_start}} to {{date_end}}`,edit_bonus:`Edit a bonus`,formula_applied:`Formula applied: sum(points) / # of tickets verified (QC) * (1/3) of revenue`,formula_detail
7:`In this case: {{points}} / {{tickets}} (min 0, max 1) * {{chargedIncome}}`,hero_training:`Training (agent)`,id:`ID`,income_detail:`{{chargedIncome}} resulting from (1/3) of your revenue ({{income}})`,info_bonus_cancelled:`This bonus has been cancelled`,info_bonus_invoiced:`This bonus is paid and included in the invoice #{{id}} (period from {{date_start}} to {{date_end}})`,info_bonus_paid:`This bonus is paid but not included in an existing invoice of the Onepilot app`,info_bonus_unpaid:`This bonus is not yet paid and will automatically be included in the agent next invoice. Alternatively, please change its status to prevent it from being charged in the next invoice.`,list:`Bonuses list`,malus:`Malus`,mission:`Mission`,new:`New bonus`,new_hero:`New agent`,other:`Other`,payment_detail:`The amount of {{amount}} will be paid on your next invoice.`,quality:`Quality`,quality_bonus_value:`The quality bonus is therefore {{value}}`,quantity:`Minimum (quantity)`,red_flag_detail:`{{flags}} red flags`,referral_agent:`Referral (agent)`,referral_client:`Referral (client)`,remains_available:`The team remains available for any questions`,score_detail:`{{point}}/1 of quality score`,search:`Search`,search_by_agent:`Search by agent`,see_you_soon:`See you soon!`,status:{cancelled:`Cancelled`,paid:`Paid`,unpaid:`Unpaid`},type:`Type`,update:`Update bonus`,update_success:`The bonus has been successfully modified.`,weekly_batch:`Completed goals (batch)`,download_summary:`Download the bonus summary`,redirect_invoice:`See the invoice`,super_qc:`Achievement Super Qc`,golden_ticket:`Achievement Golden Ticket`,total_billed:`Achievement Total Billed`,linked_invoice:`Linked invoice`,qc_hero_lead:`Qc Hero lead`,sales:`S&M (restricted)`,kb_creation:`KB creation`,tooltip:{quality:`Up to 1/3 your tickets payout. This bonus can be unlocked every week (based on your tickets from week - 2).`,completed_course:`Each training is remunerated. The bonus is released after you've logged 30 tickets on the customer on whom you've successfully completed the training.`,golden_ticket:`This is part of the 3 challenges, more info on the âChallengesâ tab on the app.`,weekly_batch:`This is the weekly batch bonus. It may not always be active, and the objective may vary from one week to another. You can see it on your dashboard.`,total_billed:`This is part of the 3 challenges, more info on the âChallengesâ tab on the app.`,super_qc:`This is part of the 3 challenges, more info on the âChallengesâ tab on the app.`,referral_agent:`This bonus is unlocked once the person you referred completed their first 15 shifts.`,quantity:`This bonus is related to a minimum request that has been granted.`},prospect_referral:`Prospect referral`,team_lead:`Team lead`,malus_excluded_from_payment:`Ticket excluded from payment`,import_title:`Import bonuses`,import_helper:`A .CSV file is required. If any information is incorrect, no bonuses will be created`,import_helper_example:`Download an example`,import_error_row:`Row`,import_error_message:`Error`,import_error:`An error occured, no bonuses have been created. Please check the CSV file`,import_success:`{{countBonuses}} bonus importés`,import_helper_link:`https://dataonepilot.ams3.digitaloceanspaces.com/storage/import_bonuses_example.csv`,search_by_customer:`Search by customer`,search_by_author:`Search by author`,formula_applied_expert_agent:`Formula applied: sum(points) / # of tickets verified (QC) * 40% of revenue`,income_detail_expert_agent:`{{chargedIncome}} resulting from 40% of your revenue ({{income}})`},call_center:{access:`To access the Call Center,`,active:`Online`,add_cart_success:`A new number is added to your cart.`,add_comment:`Add a comment to the call`,add_to_cart:`Add to cart`,admin:{receive_call:`Click to stop receiving calls`,stop_receive_call:`Click to start receiving all calls`},aircall:{agent_can_tag:`Agent need to tag calls?`,apply_tags:`Select tags to be applied to the call`,choose_tags:`Choose tags available to agents`,configuration:`Call center configuration`,tags_updated:`Tags updated successfully`,validation:{not_empty:`The webhook url must not be empty`,valid_url:`The webhook url must be a valid url`},route_to_agent:{label:`Redirecting calls from an Aircall agent`,tooltip:`Redirect calls from an Aircall agent to the Call Center. Ideal for managing IVR numbers or forwarding calls to the Call Center only when they have been received by an agent.`},tag_mandatory:`It is mandatory to tag the calls ?`,pull_calls:`Extract Aircall calls history`},aircall_call_created:`Incoming call Aircall`,aircall_comment:{created:`Call Center - Onepilot - {{status}} 8 9Customer: {{end_user}} 10 11Aircall ID: {{aircall_id}} 12 13Onepilot ID: {{onepilot_id}}`,ended:`Call Center - Onepilot - {{status}} 14 15Customer: {{end_user}} 16 17{{recording}}`},anonymous:`Anonymous`,answer:`Answer`,answered:`Call is answered in another tab or navigator`,answered_by_other_hero:`Call is answered by another agent`,answered_in_other_tab:`Call is answered in another tab or navigator`,answering:`Connexion in progress`,assign_customer:`Assign to a customer`,bridged:`On-line`,buy_numbers:`Buy Numbers`,call:{status:{missed_onepilot_tech_issue:`Technical error (Onepilot)`},tags:`Tags`,tag_mandatory:`Tags are mandatory`,0:`Calls`},call_already_active:`Someone is already in contact with your correspondent.`,call_already_answered:`The call has already been answered.`,call_already_hung_up:`The call has already been hung up.`,call_back:`Call back`,call_center:`Call Center`,call_center_unavailable:`Call Center unavailable`,call_comment_placeholder:`Your feedback will help us to respond as best we can.`,call_comment_update:`Update comment`,call_comment_update_error:`We encountered an error while updating the call comment, please try again`,call_comment_update_success:`Call comment has been updated successfully`,call_date:`Date`,call_has_ticket:`Call logged`,call_in_progress_prevent_reloading:`Do you want to refresh ? You have a call in progress, you may loose it, please open a new tab.`,call_is_logged:`Call with ticket`,call_is_not_logged:`Call without ticket`,call_log:`Call Log`,call_status:`Status`,caller:`Caller`,calls_history:`Calls history`,cant_call_number:`You can't call this number`,card_log_ticket_footer:`Onepilot Call Center`,card_log_ticket_header:`Call Ended - Log your ticket`,cart:`Cart`,cart_is_empty:`Your Cart is empty!`,choose:`Choose`,client_error:`Sorry, we seem to have a problem with the connection to the remote server`,client_name:`Client`,client_ready:`Connected`,client_socket_close:`Disconnected`,client_socket_error:`Connection problem, please check your internet connection`,client_unavailable:{description:`It seems that we have lost connection with our services`,title:`Call Center unavailable`},continue:`Continue`,credential:{error:`Sorry, we encountered an error when getting call center credential`,token:{error:`Sorry, we encountered an error when getting call center credential token`}},customer:{open_kb:`Open Knowledgebase`},customer_assign_fail:`Sorry, we encountered an error while assigning a customer.`,customer_assign_success:`Customer has been assigned successfully`,customer_onepilot_phone_numbers:`Onepilot Numbers`,destroy:`Call ended`,direction:`Direction`,duration:`Duration`,early:`Ringing`,empty_cart:`Empty Cart`,empty_queue:`There is no call in the queue ð`,en_shift:`you must be in full shift.`,features:`Features`,hang_up:`Hang up`,hangup:`Call ended`,held:`Held`,hero:`Agent`,hero_no_shift:`You are not in shift`,hold:`Hold`,hung_up:`Call ended`,hungup:`Call ended`,in_queue:`Call in queue`,incoming:`Inbound call`,incoming_call:`âï¸ Incoming call for {{customer}} of {{phoneNumber}}`,incoming_direction:`Inbound`,initiated:`Call initiated`,integration_updated:`Integration updated successfully`,kb_review:`Comment`,kb_review_placeholder:`Incomplete KB entry because ...`,last_call:`Last Call`,last_call_empty:`You haven't made a call yet`,link_to_call:`Link to the call`,linked_ticket:`Ticket`,location:`Location`,log_shift_
17check_description:`Are you at the beginning or the end of a shift ? Please confirm the shift to be taken into account for this ticket:`,log_shift_check_title:`Shift check`,log_ticket_description:`You have ended your call, do you want to log the ticket?`,log_ticket_title:`Log your ticket`,log_title:`Call Logs`,missed:`Call missed`,missed_aircall_tech_issue:`Technical error (Aircall)`,missed_onepilot_tech_issue:`Technical error (Onepilot)`,monthly_price:`Monthly Price`,new:`New call`,no_recording:`No recording for this call`,not_transferred_to_cc:`Not transferred to Call Center`,optional:`optional`,order_summary:`Order Summary`,order_total:`Order Total`,outgoing:`Outbound call`,outgoing_direction:`Outbound`,phone_number:`Phone number`,phone_numbers:`Phone Numbers`,place_order:`Place order`,purchase_fail:`Your purchase has failed.`,purchase_success:`Your purchase was successful.`,purge:`Call ended`,push_notification:{incoming_call:{description:`{{number}} is calling {{customer_name}}, please answer from the Ticket Center`,title:`{{customer_name}} - {{customer_surname}} Incoming call`},missed_call:{description:`You missed a call from {{number}} for the customer {{customer_name}}`,title:`{{customer_name}} - {{customer_surname}} Missed Call`},queued_call:{title:`Call in queue`,description:`A call is in queue, you can retrieve it from the queue`}},queue:{error:`Sorry, we encountered an error when getting call center queue`},queue_list_refresh_info:`This list is updated every 5 seconds`,queue_list_title:`Queue List`,queues_list:`Call queues list`,re
17cording:{error:`Sorry, we encountered an error when getting recording`},recording_label:`Call recording`,recovering:`Call recovered`,recurring_cost:`Recurring Cost`,refuse:`Refuse`,rejoin:{in_progress:`The connection with the end user is in progress, please wait...`},remove_cart_success:`A number is removed from your cart.`,remove_from_cart:`Remove from cart`,requesting:`Call in progress`,ringing:`Incoming call`,select_customer:`Select the client`,short_abandoned:`Short abandoned`,short_abandonned:`Short abandoned`,sound:`Sound`,ticket:`Related ticket`,ticket_not_assigned:`No ticket is attached to the call`,ticket_processed_on:`Ticket processed on`,trying:`Calling...`,unlogged_call:`Tickets`,upfront_cost:`Upfront Cost`,upfront_price:`Upfront Price`,waiting:`In queue`,your_number:`Your number : `,transfer:{contact:`Contacts`,number:`Enter an external number`,transfer_call:`Transfer`,error:{on_dial_third_part:`We encountered a problem when dialing the third part.`,on_bridge:`We encountered a problem when bridging the third part.`},success:`The call has been successfully transferred`,warm_transfer_call:`Call first`,complete_transfer:`Complete the transfers`,warm_transfer:{info:`The call first option involves moving your call to another agent, while remaining on the line to explain the context to the person who will take over the call.`}},invalid_phone_number:`Invalid phone number`,conference:{number_joined:`The number {{number}} joined the call.`,hold_failed:`Failed to hold the user`,user_held:`Successfully placed on hold`,end_user_left:`The end user has left the call`,contact_left:`The contact has left the call`,failed_to_complete:`We seem to have encountered an error trying to transfer the call, please try again later.`},"bridge-in-progress":`Connexion in progress`,end_user:{join_call:`The connection with the end user is complete, you can start to communicate`},media:{permission:{title:`Microphone permission required`,description:`To make or receive calls, you must ensure that you have granted Onepilot access to the microphone. 18Activate it by clicking on the padlock icon in your address bar.`}},welcome:{title:`Ready?`,ready:`You are shifting to a client where you can potentially receive or make calls, are you ready?`,remember_to:`To get started, remember to:`,remember_sound:`Check your sound volume`,remember_notification_push:`Turn on your push notifications`,remember_queue_list:`Pay attention to the call queue (you will be notified when calls are queued)`,remember_no_sharing:`Check if your connection is stable and donât share it via your phone`},notification:{permission:{title:`Notification permission required`,description:`To make or receive calls, you must ensure that you have granted Onepilot access to the notification. Activate it by clicking on the padlock icon in your address bar.`}},edit_number:`Edit number`,closed:`Number closed`,outside_schedule:`Outside schedule`,no_agent_shifting:`No agent shifting`,integration_already_exist:`A Call Center integration already exists`,aircall_integration_already_exist:`An Aircall integration already exists`,telnyx_not_found_or_tech_issue:`Technical error or call not found (Telnyx)`,second_level_routing:{label:`Enable 2nd level routing of calls`,tooltip:`By activating this feature, if none of the agents who shift for the customer respond to the call, it will be re-routed to the second-level agents. 19 20Here are the conditions for an agent to be part of the second level:`,rule_1:`He's shifting right now`,rule_2:`He's trained on customer, either on his batch or not`,rule_3:`He has already treated at least 20 tickets for the customer`,rule_4:`He has already treated at least 2 tickets for the customer during the past 30 days`},browser_warning:`For a better experience, please use Call Center on Chrome.`,waiting_time:`Waiting time in queue`,call_event:{timeline:`Chronology of call events`,call_initiated:`The agent calls the end-user`,call_created:`Call created`,call_answered:`Telnyx sends call to Onepilot`,call_enqueued:`Call has been queued`,call_dequeued:`Call has been dequeued`,call_playback_started:`A sound has been played on the call`,call_playback_ended:`End of sound played on call`,call_speak_started:`A voice message has been played`,call_speak_ended:`The voice message has ended`,call_record_started:`Recording has begun`,call_recording_saved:`The recording is saved`,call_bridged:`The two parts are connected`,call_hangup:`The call ends`,call_dial_level_1:`Onepilot sends the call to level 1 agents (all agents who shift on the client)`,call_dial_level_2:`Call transferred to level 2 agents (level 1 agents don't answer)`,call_ringing_received:`The agent receives the call`,call_ringing_ignored:`Call ringing event ignored (call already in progress)`,call_ringing_audio_started:`The agent's ringtone has been played`,call_ringing_audio_ended:`The agent's ringtone has stopped`,call_ringing_ui_displayed:`The agent sees the call in the inferface`,queue_sync_emit:`Queue synchronisation event sent`,queue_sync_received:`Queue synchronisation event sent`,queue_sync_ui_updated:`Update of user interface during queue synchronisation`,conference_created:`Conference created`,conference_participant_left:`One participant left the conference`,hero_reaction:`The agent interacted with the interface when the call was received`,hero_hover_call_ringing:`The agent moves his cursor in the interface`,hero_answer_from_queue:`The agent has answered call from queue`,hero_refuse:`The agent refused the incoming call`,hero_hangup:`The agent hangs up`,hero_no_answer:`The agent did not answer the incoming call`,end_user_hangup:`End-user hangs up`,ticket_logged:`The ticket is billed`,ticket_deleted:`A ticket has been deleted and unlinked from the call.`,tc_ticket_linked:`A ticket from the ticket centre has been created and linked to the call.`,hero_answer:`The agent clicks on "Pick up"`},call_title:`Call`,bridge_in_progress:`Connection in progress with the end user`,call_in_queue_slack_notification:`A call is queued and waiting to be answered, so don't hesitate to refresh your page if the queue is out of date.`,recordings:{cant_record:`Call recording is deactivated on this client.`,no_more_accessible:`The call recording is no longer accessible.`,accessible_during_6_month:`Call recording is accessible for a period of 6 months.`,no_recording:`Oops, there don't seem to be any recordings for this call.`,no_recording_sources:`Oops! It looks like there are no audio sources available`},can_record:`Enable recording`,call_answered_by_another_agent:`The call have been answered by another agent`,refresh_token:{error:`There is an error on refreshing call center token`},sip:{generation:{error:`Sorry, an error occurred while generating the SIP, please try again later.`,success:`SIP is generated
20with success`}},generate_new_sip:`Generate a SIP`,waiting_message:`Waiting music`,welcome_message:`Welcome message`,closed_message:`No agent in shift and/or after hours message`,attempting_reconnection:`Call Center disconnected, reconnecting in progress ...`,max_waiting_time_config:`Maximum waiting time in queue (in seconds)`,callback_later_message:`Message for later callback`,timeout:`Call missed (timeout)`,hide_dtmf_pad:`Hide the pad`,comment_content_placeholder:`Incomplete KB entry because ...`,redirect_after_max_wait_time_config:`Enter a redirection number after the maximum wait time is reached.`,invalid_number:`Invalid phone number`,queue_timeout_play_tts:`<speak><prosody rate='slow' pitch='-2st'>Sorry, but all our advisors are currently busy. <break time='500ms'/> Please try again in a few minutes.</prosody></speak>`,run_test_call:`Launch a test call`,stats_samples:{rtt:`Latency`,packet_loss:`Packet Loss`,jitter:`Jitter`,mos:`MOS`},state:`State`,diagnose_permission:{microphone:`Microphone`,notifications:`Notification`,prompt_status:`Prompt`,granted_status:`Granted`,denied_status:`Denied`,denied_status_tooltip:`This permission is needed. Click to know how to grant it`},test_call_feel_free_to_call:`Feel free to talk during the call to test your microphone, a recording will be available at the end.`,create_user_diagnose_error:`Sorry, we encountered an error while creating the diagnostic. Please try again later.`,diagnose_microphone_access_not_granted:`Microphone access denied`,diagnose_test_mic_description:`If the bar is moving, itâs working. You should aim for the indicator to be mostly in the green.`,diagnose_test_mic:`Test your mic`,diagnose_stop_test_mic:`Interrupt micro test`,diagnose_test_mic_result_low:`Too low!`,diagnose_test_mic_result_good:`Good`,diagnose_test_mic_result_high:`Too high!`,test_call_in_progress:`Call test in progress`,no_sip_alert:`No SIP: please contact your AM as soon as possible using the link for this diagnosis by clicking on the <icon/> icon in the top right-hand corner.`,connecting_state:`Connecting...`,ended_state_remote:`Customer hang-up`,transfer_to_button:`Transfer`,mute_button:`Mute`,muted_button:`Muted`,hold_button:`Hold`,close_tab_button:`Close tab`,close_tab_log_later:`You can log this ticket later in your Call Center tab`,log_call_button:`Log`,phone_number_copy_success:`Phone number copied`,call_from:`Call from {{name}}`,unhold_button:`Unhold`,dialpad:`Dialpad`,pick_up_call:`Pick-up `,ended_state_local:`You hang up`},colors:{blue:`Blue`,brown:`Brown`,default:`Default`,gray:`Gray`,green:`Green`,orange:`Orange`,pink:`Pink`,purple:`Purple`,red:`Red`,yellow:`Yellow`},countries:{de:`Germany`,es:`Spain`,fr:`France`,it:`Italia`,pt:`Portugal`,tr:`Turkey`,uk:`United Kingdom`,other:`Other`,southern:`Southern`,western:`Western`,eastern:`Eastern`,offshore:`Offshore`,gb:`United Kingdom`},course:{action:`Action`,assessment:{created_success:`Quiz successfully created`,deleted_success:`Quiz successfully deleted`,updated_success:`Quiz successfully updated`},cancel:`Cancel`,confirm_course_deletion:`Confirm course deletion`,course:`Course`,course_created_success:`Course successfully created`,course_deleted_success:`Course successfully deleted`,course_edit:`Edit course`,course_is_mandatory:`The course is mandatory`,course_is_not_mandatory:`The course is optional`,course_updated_success:`Course successfully updated`,courses:`Courses`,create_bonus:`Create bonus`,create_course:`Create course`,default_mandatory:`Default mandatory`,default_payout:`Default compensation`,delete_course:`Delete course`,edume_course:`EduMe course`,edume_display_details:`Display EduMe details`,foundation:`Foundation`,foundation_tooltip:`Learn again the foundation of how Onepilot works thanks to this course regularly updated`,info_all_courses:`Your role allows you to view all client courses available on Onepilot as well as specific information`,info_tickets:`Compensation will be applied once you solved your <strong>first 10 tickets</strong> on the customer linked to the course you completed.`,linked_heroes:`Linked agents`,mandatory:`Mandatory`,missing_tickets:`Bonus will be automatically created once the agent will have completed the first 10 tickets on related customer.`,new_course:`New course`,no_courses:`No courses are available for you at the moment, come back later!`,payout:`Compensation`,published:`Course is published`,slide:{created_success:`Slide successfully created`,deleted_success:`Slide successfully deleted`,updated_success:`Slide successfully updated`},status:`Status`,statuses:{failed:`Failed`,passed:`Passed`,pending:`Pending`},title:`Title`,update_course:`Update course`,watch_course:`Watch course`}
20,credentials:{credentials:`Credentials`,instructions:`Instructions`,login:`Login`,login_copied:`Login copied`,password:`Password`,password_copied:`Password copied`,success_copy:`Credential successfully copied`,warning_message:`These credentials are strictly personal and cannot be shared`,compliance_GDPR:`GDPR`,compliance_check_trust_center:`Check the trust center`,compliance_title:`Compliance`,validity:{valid:`Valid`,invalid:`Invalid`},integrations:{create:`Add integration`,custom:`Custom integration`,check_status:`Recheck status`},use_legacy_flow:`legacy`,for_legacy_flow:`for legacy installation`,migrated_integrations_warning_pilots:`Zendesk, Gorgias, Front, Intercom and Crisp installation is now in customer credentials management without needing to impersonate.`,migrated_integrations_warning_customers:`Zendesk, Gorgias, Front, Intercom and Crisp installation is now done in the new credentials manager.`,link_to_new_integrations:`Credentials manager`},currencies:{after:`After`,afterLong:`After the amount (e.g: 10â¬)`,appearance:`Appearance`,back:`Back to currencies`,before:`Before`,beforeLong:`Before the amount (e.g: â¬10)`,confirm:`Delete this currency?`,create:`Create currency`,created:`Currency created`,currencies:`Currencies`,currency:`Currency`,delete:`Delete this currency`,deleted:`Currency deleted successfully`,edit:`Edit currency`,exchangeRate:`Exchange rate (Euro)`,exchangeRateHelper:`Visit <1>{{link}}</1> to know the current exchange rate.`,icon:`Platform icon`,iconHelper:`Visit <1>{{link}}</1>
20 to select an icon.`,name:`Name`,new:`New currency`,position:`Symbol position`,shortName:`Short name`,subHeader:`All currencies being currently active on the Onepilot application.`,symbol:`Symbol`,update:`Update currency`,updated:`Currency updated`,targeted_agent_pay_currency:`Targeted agent pay`},currency:{create:`Create currency`,created:`Currency created successfully`,currencies:`Currencies`,currency:`Currency`,edit:`Edit currency`,eur_exchange_rate:`Euro exchange rate`,eur_exchange_rate_help:`Visit {{link}} for example to know the current exchange rate`,icon:`Platform icon (UIL)`,icon_help:`Visit {{link}} for icons list`,name:`Name`,new:`New currency`,position:`Symbol position`,position_option_after:`After the amount (ex: 10¤)`,position_option_before:`Before the amount (ex: ¤10)`,short_name:`Short name`,symbol:`Symbol`,update:`Update currency`,updated:`Currency updated successfully`},customer:{Operational_information:`Operational information`,agents_excluded_qc:`Excluded agents from QC`,ai_enabled:`AI enabled ?`,ai_enabled_error:`An error happend during the update of the option.`,ai_enabled_updated:`IA enabled option updated successfully`,another_outsourcer:`Going to another outsourcer`,attributes:`Attributes`,automating_everything:`Automating everything`,back_to_customers:`Back to customers list`,basic_information_title:`Basic information`,billing_comment:`Billing comment`,business_models:`Business models`,call_center:{action:`Action`,add_contact:`Add a contact`,add_phone:`Attach a phone`,call_center:`Call Center`,contact_deleted:`Contact is successfully deleted`,contact_name:`Contact name`,contact_name_placeholder:`Input a contact name`,contact_number:`Contact number`,contact_phone:`Contact phone number`,customer_sound_added:`Sound is successfully added`,customer_sound_deleted:`Sound is successfully deleted`,lang:`Language`,new_contact_added:`New contact is successfully added`,phone_number_placeholder:`Input a phone number`,sound_extension:`Extension`,sound_file:`Sound file`,sound_name:`Sound name`,sound_upload_description:`Upload a sound and then assign it to a number in call center phone number list`,speak_text:`Speach`,speak_text_placeholder:`Input your speach text here`,upload_button:`Submit the sound`,voice:`Voice`},cancellation_grounds:`Cancellation grounds`,charge_btn:`Charge customer`,client_not_motivated:`Client not motivated`,confirm_mass_delete_btn:`Delete the tickets`,cost:`Cost/lack of added value`,cost_ticket_day:`{{currency}} par ticket jour`,cost_ticket_weekend_night:`{{currency}} par ticket nuit/weekend`,count_kb:`# KB entries`,create_submit:`Submit new customer`,created:`Customer successfully created`,customer_children:`Children accounts`,customer_parent:`Parent account (optional)`,danger_zone:`Danger zone`,delete:`Remove customer`,delete_btn:`Delete customer`,delete_check:`Are you sure about deleting this client`,delete_title:`Client deletion`,deleted:`Customer successfully deleted`,display_qc_stats:`Display the QC stats to the client`,edit:`Edit customer`,edit_company:`Edit company`,edit_submit:`Update customer`,empty:`No customers`,enable_card_payment:`Enable payment by card`,error:{delete:`Cannot delete this client because it has already been invoiced.`,remove:`Cannot remove slots that are less than 48 hours away.`,remove_with_change:`Cannot remove slots that are less than 48 hours away. Modifications remain saved.`},estimated_mrr:`Estimated MRR`,extrastaff_assignable:`Assignable extra staffed agent`,extrastaff_assignable_info:`When this option is active, extra-staffed agents of this client will be able to assign themselves.`,full_agents_only_info:`When this option is active, only the full time agents will be able to take the shift/capsule from this client.`,fulltime_agents_only:`Full-time agents only`,has_academy:`Grant access to Academy`,industries:`Industries`,info_delete:`The data of a deleted client is by default merged into the Onepilot client. You can merge it into another client or simply delete it (in this case, the data will be <b>permanently deleted</b>).`,info_mask_kb_pricing:`When this option is active agents will no longer see special prices of KB entries of this customer`,info_status:`This feature is not yet ready`,info_updated:`Information successfully updated`,invoices:`Invoices`,lack_of_customization:`Lack of customization`,lack_of_expertise:`Lack of industry expertise`,list:`Customers list`,live_tickets:`Live tickets`,main_issue:`Main issue`,secondary_issue:`Secondary issue (optional)`,mask_kb_pricing:`Mask the special KB price for agents`,mass_delete_btn:`Mass delete tickets`,mass_delete_warning:`Only tickets with a billed amount equals to 0 can be deleted`,mass_udpate_btn:`Mass update pricing`,mass_update_warning:`If no KB ENTRY is selected, tickets with a special payment for agents and/or a special billed amount for customers will be ignored during the update. If no KB SUB-CASE is selected, tickets with a special payment for agents and/or a special billed amount linked to this sub-case for customers will be ignored during the update`,merge:`Merge`,merge_coms:`Merge c
20ommunications`,merge_courses:`Merge courses`,merge_customer:`Merge on`,merge_feedbacks:`Merge feedbacks`,merge_tickets:`Merge tickets, KB & Tag`,merge_tickets_info:`Merge tickets means merging the KBs of this customer, as some KBs are linked to these tickets`,merge_users:`Merge users`,merge_verbatims:`Merge verbatims`,merged:`Client deleted and data successfully merged`,new:`New customer`,no_access_to_processes:`No access to all processes/canât solve all tickets`,no_back_office_access:`No back-office access`,not_enough_value:`Onepilot doesnât bring enough value`,not_full_time:`Not full time`,onboarding_steps:{1:{button:`Set up`,description:`Connect your tools to Onepilot in a few clicks. It's simple and secure!`,time:`10 min`,title:`âï¸ Connect your tools`},2:{button:`Book`,description:`Book your Onepilot demo and start getting human answers for your client at any time`,time:`30 min`,title:`ð Demo`},3:{description:`90 min with your Account Director to understand your processes, tone of voice and everything that makes you special`,time:`90 min`,title:`ð Onboarding call`},4:{description:`We do some test tickets and build your knowledge base for you`,time:`2 days`,title:`ð Test tickets`},5:{button:`Validate`,description:`You validate test tickets, knowledge base and schedule`,time:`60 min`,title:`â Schedule validation`},6:{button:`Add`,description:`You add your payment method: Onepilot is now live!`,time:`10 min`,title:`ð³ Add payment`},7:{time:`30 min`},8:{title:`ð Demo`}},onboarding_steps_title:`Onboarding steps`,operational_informations:`Operational information`,orange_red_zone:`Orange/red zone (not a Onepilot fit)`,payment:`Customer payment`,payment_limit_days:`Payment time limit (in days)`,poor_response_time:`Poor response time`,poor_ticketing_tools:`Poor ticketing tool (Front, Gmail, Crispâ¦)`,postal_address:`Postal address`,price_subscription:`Monthly subscription price`,punctual_need:`Punctual need`,qc_recontact_disabled:`Disable QC on multiple recontacts`,quality:`Quality`,quantity_agents_apply_weeks:` Apply the same table for next weeks`,quantity_agents_apply_weeks_confirm:`Are you sure you want to apply this schedule every week?`,quantity_agents_title:`Agents quantity attribution`,restorate_btn:`Restore`,sales_executive:`Sales Executive`,sales_manager:`Sales Manager`,small_client:`Small client (< 15 ATD)`,status:{is_active:`Active`,is_churn:`Churn`,is_onboarded:`Onboarding`,is_prospect:`Prospect`,is_unchurn:`Unchurned`,all:`All`},stripe_id:`Stripe Customer ID`,stripe_pm_id:`Stripe PM ID`,success_remark_customer:`Remark sent. Thank you!`,support_handler:`How will the client handle customer support now ?`,switching_to_internal:`Switching to internal customer support`,terminate_by:`Terminated by`,terminate_reason:`Reason for termination`,terminate_stage:`Resiliation stage`,terminated:`This customer has been terminated`,termination:`Termination`,termination_submit:`Update termination`,too_expensive:`Too expensive`,typologies:`Typologies`,typology_info:`Field used for AI purposes (affect the typology that might be related to the customer)`,updated:`Customer successfully updated`,updated_schedule:`Schedule successfully updated`,user_restored_message:`Customer restorated successfully.`,want_full_control:`Want full control on care`,want_more_heroes_contact:`Want more agents contact`,wrong_process_execution:`Wrong process execution`,info_delete_react:`The data of a deleted client is by default merged into the Onepilot client. You can merge it into another client or simply delete it (in this case, the data will be <1>permanently deleted</1>).`,mass_delete_tickets_message:`{{count}} tickets successfully deleted`,parent_alert:`This client is a child of <1>{{parent}}</1>, therefore the billing plan is owned by it. 21If you want to edit the billing plan of this customer, you need to edit the customer's parent's billing plan. 22<5>You can still edit the ticket base price, the subscription and the billing channels.</5>`,display_hero_details:`Display full agent details`,hero_details:`The customer dashboard will display a new table with the names of the agents, their tickets processed, those verified, their QC score and the distribution of QC scores. The customer schedule will display the number of agents assigned per shift and their names.`,regex:{id:`Id`,label:`Regex`,active:`Active`,add:`Add a new regex`,created:`Regex has been created`,updated:`Regex updated`,deleted:`Regex deleted`,confirm_delete:`Do you really want to delete this regex ?`,disable:`Deactivate`,enable:`Activate`,customer_id:`Customer Id`,update:`Update the regex`,activated:`Regex activated`,deactivated:`Regex deactivated`,title:`Title`,type:{tracking_number:`Tracking number`},error:{customer_not_found:`Customer not found`,regex_not_found:`Regex not found`},how_to_build_a_regex:`How to build a Regex ?`,title_tooltip:`It will be displayed in the TC before the copyable element`,elements_to_copy_in_1_click:`Elements to copy in 1 click`,link:`Link`,link_notice:`By adding the command {regex} into your link, the detected content will automatically be replaced`,link_example:`E.g: https://backoffice.com/{regex}`,title_notice:`Will also be displayed to the agent in the TC`},bill_vat:`Bill the VAT`,vat_enabled_message:`VAT billing is active on this customer`,perform_mass_update:`Perform mass update`,cockpit_blocked_urls:`Blocked URLs (via Cockpit)`,secondLevelCallEnabled:`Enable the second level routing calls of others in-shift customers`,secondLevelCallEnabledTooltip:`If disabled, agents currently shifting on this customer won't receive calls routed as 2nd level (useful for non-TC customers already receiving calls)`,cockpit_urls:`URLs list (customers tools from the same shift will be impacted too)`,cockpit_blocking_type:`URLs blocking type`,cockpit_blocking_type_allow:`Allow only these URLs (warning, the rest will be blocked, including other customers tools from the same shift)`,cockpit_blocking_type_block:`Block only these URLs (the rest will be allowed)`,mr_eligible:`Disable MR`,minimum_tickets:`Minimum tickets quantity`,billing_area:`General billing area`,notification_activated:`has been activated by {{user_name}}`,outbound_mode:`Outbound mode`,outbound_mode_tooltip:`Outbound mode automatically applies the settings specific to this type of client`,dashboard_configuration:`Dashboard configuration`,metabase:{dashboard:`Metabase Dashboard`,modules:`Customer dashboard modules`,heroes_overview:`Agents overview`,ticket_data:`Ticket data & cost`,verbatims:`Verbatims`,ticket_distribution:`Ticket distribution overview`,kb_distribution:`KB distribution`,tooltip:`Insert any Metabase dashboard link to make it appears on the customer dashboard. Please be careful about data you're sharing.`,embed_link:`Embed link`,embed_link_info:`Leave empty to hide`,no_private_dashboard:{title:`No dashboard available`,text:`Easily embed your own metabase dashboard to access it in one click <a href="{{url}}">by clicking here</a> and then clicking on the "Dashboard configuration" button`},private_dashboard:`Private Metabase dashboard`,private_dashboard_tooltip:`This dashboard will only appears on your own Ops dashboard`,private_embed_link_info:`Leave empty to not display`},twenty_four_schedule:`24/24 schedule`,test_newsletter_sent:`A test newsletter has ben sent to your email address`,send_test_newsletter:`Test the newsletter (sent to your address)`,agent_quality:`Agent quality`,poor_management:`Poor management`,low_volume:`Low volume`,too_complex:`Too complex`,unpaid_bills:`Unp
22aid bills`,bundle_existing_position:`Merged with existing role`,new_poc:`New point of contact`,bankruptcy:`Bankruptcy`,one_time_revenue:`One-time revenue`,ai_automation:`Replaced by AI`,other:`Other`,one_off:`One-off`,always_on_ticket_logging:`Always-On Ticket Logging`,always_on_ticket_logging_tooltip:`Enable this option to allow the staffed agents to log tickets at any time, regardless of their shift schedule.`,misfit:`Misfit`,sleep:`Sleep exit`,internal_staff:`Staffed internally`,contact_strategy:`New point of contact strategy`,economical_situation:`Economic Situation`,cockpit_urls_info:`Press ENTER to insert an URL`,disable_kb_edit:`Disable KB editing for this customer`,disable_kb_editing:`Disable KB editing`,typing_enabled:`Activate the typing of KB`,askBacklog:`Ask agents for backlog`,askBacklogTooltip:`If enabled a modal is displayed at the end of the shift to all agent asking them the current backlog. Helpful to better monitor the shifts (only for non TC customers)`,askBacklogError:`The value is incorrect`,dashboard_bl_non_tc:`Estimated backlog / filled in by agents (not live from TC)`,payment_type:{minimum_tickets:`Min # tickets agents have to log/h`,tickets:`Payment per ticket`,hourly:`Payment per hour`,info:{1:`Create a new entry in the KB in draft status, do not tick "Enable agents to log ticket" & check "QC disabled"`,2:`Fill the "Ticket special price customer" with the customer's hourly cost`,3:`Fill the "Ticket special price agent" with the agent remuneration per hour`,4:`Select the KB entry in the field below, a ticket will be automatically charged to this entry at the end of the shift (the agent must not log on to it)`,5:`Fill the field below "Min # tickets agents have to log /h". If inferior, customer not billed and agent not paid`,6:`Create solo shift for this customer (not in capsule)`}},shifthub_kb:`Display KB on ShiftHub`,shifthub_kb_tooltip:`Display the customer knowledge base on ShiftHub. Note: agents will be able to bill anything they want (links, text, etc.), so remember to enable fraud rules.`,model_misfit:`Model or legal misfit`,inactivity_check:`Inactivity check`,inactivity_check_tooltip:`We will check the agent's inactivity in ShiftHub if at least one of the clients on their shift has "Inactivity Check" enabled.`,color_label:{red:`Red`,pink:`Pink`,purple:`Purple`,dark_purple:`Dark purple`,blue:`Blue`,light_blue:`Light blue`,cyan:`Cyan`,green:`Green`,light_green:`Light green`,yellow:`Yellow`,orange:`Orange`,brown:`Brown`,grey:`Grey`,white:`White`},switch:{switchable_customers:`Switchable customers`,grant_access_title:`Grant customer access`,grant_access_description:`You are about to grant this user access to the following customer account(s). They will be able to switch their active context to these accounts without logging out.`,grant_access_confirm:`Grant access`},minimum_billing_amount:`Minimum billing`},dashboard:{add_payment:`Add payment method`,avg_evaluation_agent:`Agent self-review`,avg_ticket_day:`Average tickets / day`,avg_time_answer:`Average answer time`,avg_time_explain_1:`Average time between ticket arrival and ticket answering by our agent (except for synchronous channels like phone or chat)`,avg_time_explain_2:`We prefer quality to quantity: our agent spends more time on a ticket in order to solve the problem correctly and avoid useless recontact ð`,back:`Back to dashboard`,billing:`Billing`,bonus_in_progress_tooltip:`Log {{weekly_tickets_goal}} tickets and complete {{weekly_shifts_goal}} hours of shift before the end of the week to earn the {{weekly_bonus_amount}} bonus (excluding extra shift)`,cancel_subscription:`Cancel my Onepilot subscription`,cancel_subscription_ask:`Do you want to cancel your Onepilot subscription? A final invoice will be generated.`,completed_shifts_tooltip:`{{weekly_completed_shifts}} hours of shift completed so far this week`,current_special_bonus:`special bonus unlocking in progress for this week`,current_special_bonus_achieved:`special bonus this week! ð¥³`,date_range:`Date`,distribution_explain:`Tickets solved depending on days and timeslots.
23 Each number shows the TOTAL of solved tickets on the period. If the selected period starts from Wednesday the 2nd and ends on Friday the 11th, Tuesday's data will include only one day (Tuesday the 8th). On the contrary, Thursdays will contain two days. Prefer periods with equal weekdays numbers. ð`,distribution_explain_1:`Tickets solved depending on days and timeslots.`,distribution_explain_2:`Each number shows the TOTAL of solved tickets on the period. If the selected period starts from Wednesday the 2nd and ends on Friday the 11th, Tuesday's data will include only one day (Tuesday the 8th). On the contrary, Thursdays will contain two days. Prefer periods with equal weekdays numbers. ð`,distribution_hours:`Timeslots`,escalations_stats_tooltip:`Unsolved escalations`,first_contact:`First contact`,from_you:`From you`,green_flag_rate:`Green Flags rate`,hero_general_avg_evaluation:`Other agents' average self-review`,hero_self_avg_evaluation:`Your average self-review`,hero_self_review:`Self-review`,heroes:`Agents`,hours_goal:`{{weekly_shifts_goal}} hours goal`,kb_count_usage:`Usage`,kb_distribution:`Distribution`,kb_last_usage:`Last used`,kb_title:`Title`,kb_usage:`Knowledge base usage`,major_positive_remarks_rate:`Very positive remarks rate`,major_remarks_rate:`Very negative remarks rate`,mark_as_seen:`Mark as seen`,minor_positive_remarks_rate:`Positive remarks rate`,minor_remarks_rate:`Negative remarks rate`,minutes:`minutes`,no_feedback:`There is no available suggestion for the moment. It's just a matter of time â³`,number_qc:`# of Quality Check tickets`,ops_stats_tooltip:`# of pending tasks / # of maximum pending tasks`,orange_flag_rate:`Orange Flags rate`,points:`points`,positive_remarks_rate:`Positive remarks rate`,qc_pending:`Pending Quality Check`,qc_score:`Quality Check score`,re
23contact:`Recontact`,recontact_rate:`Recontact rate`,red_flag_rate:`Red Flags rate`,schedule:`Schedule`,schedule_update:`Update schedule`,settings:`Settings`,show_ticket:`Ticket`,the_x_team:`The {{customer}} team`,ticket_flag_type:`Flag type`,tickets_billed:`Cost`,tickets_cost:`Cost ({{currency}})`,tickets_count_chart:`Tickets count`,tickets_count_cost_chart:`Tickets count and cost`,tickets_goal:`{{weekly_tickets_goal}} tickets goal`,tickets_goal_tooltip:`{{weekly_logged_tickets}} tickets logged so far this week`,tickets_last_shift:`Logged <strong> last shift </strong>`,tickets_last_week:`Logged <strong> last week </strong>`,tickets_no_recontact:`Tickets without recontact`,tickets_recap:`Tickets recap`,tickets_shift:`Tickets logged <strong> this shift </strong>`,tickets_solved:`Tickets processed`,tickets_today:`Logged <strong> today </strong>`,tickets_total:`Tickets total`,tickets_week:`Logged <strong> this week </strong>`,week_hours_distribution:`Tickets distribution`,weekly_incoming_shifts:`{{weekly_incoming_shifts}} hours of shift planned and not yet completed this week`,weekly_shifts_needed:`{{weekly_shifts_needed}} more hours of shift required this week`,weekly_tickets_needed:`{{weekly_tickets_needed}} tickets required this week`,you_have:`You have a`,you_have_achieved:`Congratulations! You unlocked your`,zendesk_app_callout_text:`Install the Onepilot application for Zendesk and rate your tickets from your favourite ticketing tool!`,zendesk_app_callout_title:`ð¥ Check your Onepilot tickets directly from Zendesk`,missing_payment_informations:`Add payment method`,first_shift:`1st shift`,last_shift:`Last shift`,ticket_solved:`Solved `,tickets_checked:`Checked`,score_quality:`Score`,heroes_average:`Average of my agents`,percent:`Percent of`,qc_tooltip:`distributed by Onepilot`,banned_agent:`Agent disabled`,by_onepilot:`By Onepilot`,qc_sum:`Sum of ð« & âï¸ Onepilot QC divided by the total number of Onepilot QC, on a minimum of 1 checked ticket during the selected timeframe`,hero:`Your agents`,tickets_ops:`Tickets quality-checked by Onepilot`,qc_by_all:`All`,qc_by_customer:`You`,qc_by_onepilot:`Onepilot`,qc_filter:`Display QC done by`,custom_dashboard:`Custom dashboard`,bonus_in_progress_without_shift_tooltip:`Log {{weekly_tickets_goal}} tickets before the end of the week to earn the {{weekly_bonus_amount}} bonus`,bonus_in_progress_tooltip_2:`Log {{weekly_tickets_goal}} tickets and complete {{weekly_hours_goal}} hours of shift before the end of the week to earn the {{weekly_bonus_amount}} bonus`,hours_goal_2:`{{weekly_hours_goal}} hours goal`,bonus_in_progress_without_shift_tooltip_2:`Log {{weekly_tickets_goal}} tickets before the end of the week to earn the {{weekly_bonus_amount}} bonus`},date:{day_suffix:`Do`,full:`dddd, MMMM D, YYYY`,full_date:`Do \\o\\f MMMM YYYY`,let_month:`ll`,letter_month:`LL`,short:`L`,short_time_hm:`DD/MM/YYYY HH{{mm}}`,short_time_hms:`DD/MM/YYYY HH{{mm}}{{ss}}`,sql_short_time_hm:`%d/%m/%Y %H:%i`,time_hm:`HH{{mm}}`,time_hms:`HH{{mm}}{{ss}}`,basic_full_date:`DD-MM-YYYY`},demo:{access_limited:`You cannot access this page`,account_created:`Account created successfully`,book_demo_btn:`Schedule a demo ð `,book_demo_description:`Upgrade to take your support to the next level ð `,book_demo_page:`Schedule a demo`,cancel_btn:`Cancel`,company:`Company`,company_placeholder:`Stark Industries`,create_account:`Create account`,email_placeholder:`[email protected]`,first_name:`First name`,first_name_placeholder:`Tony`,last_name:`Last name`,last_name_placeholder:`Stark`,module:{"/dashboard-schedule":`You cannot access the scheduling feature`,"/feedback":`You cannot access the suggestion feature`,"/observations":`You cannot access the communication feature`,"/tickets":`You cannot access the ticketing feature`,"/widgets/verbatims":`You cannot access the widget feature`},onepilot_live:`Youpi! Onepilot is live ð `,pwd_placeholder:`Super password`,title:`Demo`,validation_btn:`Validate`,validation_text:`Do you validate test tickets, the knowledge base and the timetable?`,validation_title:`Confirmation`,welcome:`Welcome to Onepilot!`,welcome_subtitle:`Create your account in order to discover the superpowers of our customer care heroes ð¦¸`},error:{0:`There is a problem on our side, our technical team is already working on it, sorry!`,1:`There is a problem on our side, our technical team is already working on it, sorry!`,edume:{INVALID_EDUME_ID:`Invalid Edume id`,INVA
23LID_SPREADSHEET_ID:`Invalid spreadsheet id/url`,NOT_FOUND:`Edume spreadsheet not found.`,PARSING_ERROR:`Edume parsing error.`},error_403:`Error 403`,error_403_body:`You do not have access to this page. Please report to an Account Director if you need more access.`,error_403_title:`Forbidden`,error_404:`Error 404`,error_404_body:`We really searched but we didn't find it.`,error_404_title:`Oops, we didn't find the page you asked for`,error_500:`Error 500`,error_500_body:`There is a problem on our side, our technical team is already working on it, sorry!`,error_500_title:`Oops, a technical error was encountered`,error_back_home:`Back to home`,field_required:`Please complete this field`,error_401:`Error 401`,error_401_title:`Unauthorized`,error_400_title:`Bad Request`,error_400_body:`Please, check the URL`},escalation:{action:`Action`,agent:`Agent`,already_escalated:`You can't escalate this ticket: an unsolved escalation already exists for this ticket`,cause:{kb:`KB is incomplete`,requested_by_kb:`KB suggests to escalate`,training:`Training agent insufficient`,unassigned:`NC`,unique:`Very specific case`,unjustified:`ð© Unjustified escalation`},cause_agent:{kb:`KB is incomplete`,requested_by_kb:`KB suggests me to escalate`,training:`I am not trained enough on this customer`,unassigned:`NC`,unique:`Very specific case`,unjustified:`The answer was in the KB`},cause_label:`Cause`,cause_missing:`You have to fill in a cause before marking an escalation as solved`,choose_customer:`Choose a customer`,content:`Escalation`,convert_btn:`Convert to TT and solve escalation`,converted:`Escalation converted to tracked ticket successfully !`,created:`Escalation successfully created`,created_at:`Created at`,customer:`Customer`,customers:`Customers`,date_creation:`Created`,details:`Details`,edit:`Edit escalation`,edit_submit:`Update escalation`,eg_private_note:`Agent has done this ...`,eg_solution:`I'm forwarding this to the support team...`,eg_summary:`The customer has ordered ...`,escalation_forwarded:`ESC forwarded to the internal team in order to complete the KB.`,example_solution:`I suggest the followingâ¦â¦`,example_summary:`The user had an enquiry aboutâ¦`,filter_by_priority:`Filter by priority`,filter_by_reminder:`Filter by reminder`,info_box_agent_edit:`This is an escalation from another agent. Feel free to solve it if you know the answer`,info_box_agent_edit_mine:`This is your escalation. Feel free to solve it if you know the answer`,info_box_agent_index:`These escalations are from other agents. Feel free to solve them if you know the answer`,level:{1:`Level 1`,2:`Level 2`},level_label:`Level`,level_two:`Escalation TC Lv.2`,link:`Ticket Link`,linked_escalation:`Linked Escalation`,list:`Escalations list`,list_empty:`You have no escalation at this time.`,log_ticket:`Log the ticket`,mark_as_solved:`Mark as solved`,mark_solved:`Update and mark as solved`,mark_solved_and_log:`Mark as solved & Bill the ticket`,my_escalation:`My escalation`,my_escalation_title:`My escalations`,new:`New escalation`,new_submit:`Submit new escalation`,out_tc:`Outside TC`,posted:`Escalation successfully posted`,priority:{standard:`Standard`,urgent:`Urgent`},priority_label:`Priority`,private_note:`Private note`,reminder:{already_escalated:`Reminder already escalated.`,unloggable:`Reminder is not eligible for escalation.`},resolve_list_empty:`There is no escalation to resolve at this time.`,routed_by_ops:`Re-route to agents with a solution`,routed_info:`This ticket has been previously escalated; here are the instructions for responding:`,routed_ticket:`Ticket re-routed by 1P`,routed_to_hero:`Re-routed to agents`,see_all:`See all`,see_prio:`Prio only`,show:`Read escalation`,solution:`Solution`,solution_escalated:`[{{date}}] : Ticket re-routed by 1P with a solution & has been re escalated by {{full_name}} ({{id}}) with the following reason {{summary}}`,solution_or_answer:`Suggested solution or response`,solve_escalation_title:`Solve escalations`,solved:`Escalation successfully solved`,solved_by_op:`By Onepilot`,solved_ticket_logged:`Escalation solved and ticket successfully billed`,status:{assigned:`Assigned`,new:`New`,routed_by_ops:`Re-routed by ops`,solved:`Solved`,unsolved:`Unsolved`},status_label:`Status`,submit:`Submit escalation`,summary:`Summary`,summary_problem:`Summary of problem`,synced:`Escalation sync with the ticket center launched`,tc:`TC`,tc_sync_btn:`Sync the escalation with the ticket center`,t
23icket_date:`Escalation date`,ticket_source:{extra_routing:`You receive this ticket because the backlog of your current shift is insufficient and because you're also trained on this customer.`,level_one:`You receive this ticket because an agent has escalated it before with the following reason:`,level_two:`You receive this escalated ticket because a solution has been given by the ops team:`,recontact:`You receive this ticket because you have already processed this user's request.`,from_agent:{without_reason:`You receive this ticket because an agent has escalated it before.`},from_ops:`You receive this escalated ticket because a solution has been given by the ops team:`},ticket_title:`Ticket escalation`,title:`Escalations`,updated:`Escalation successfully modified`,back:`Back to escalations`,edit_escalation:`Edit an escalation`,update_escalation:`Update the escalation`,archive:`Archive escalation`,log_label:`Log escalation`,re_route:`Reroute escalation`,log:{subtext:`This escalation will be logged as a ticket at your name. This will only be billed to the customer.`},pick_kb:`Pick a KB Entry`,processed_by:`n° {{escalationId}} processed by {{name}}`,process_by_hero_lead:`Process escalations`,es_hero_lead_payment:`The remuneration for this escalation is {{ticketPrice}} {{currencySymbol}}`,es_hero_lead_payment_global:`Pricing based on the sub-case price, with an additional 20%.`,hero_lead_log:`Log`,hero_lead_archive:`Archive`,cant_bill_this_escalation:`This escalation cannot be billed.`},external_webhooks:{confirmation:`Are you sure that you want to delete this webhook?`,modal_title:`Webhooks gestion`},feedback:{clients_feedback:`Clients suggestions`,confirm_delete:`Do you really want to delete this suggestion?`,create_feedback:`Create suggestion`,customer_explanation_message:`Onepilot's agents save these suggestions for you to have a general view of your clients' suggestions and remarks. ð¬`,customer_explanation_title:`These messages are from your clients`,delete_feedback:`Delete suggestion`,display_to_customer:`Display to the customer`,edit:`Edit suggestion`,feedback_date:`Suggestion date`,new_feedback:`New suggestion`,no_feedback:`There is no available suggestion for the moment. It's just a matter of time â³`,show:`Show`,success_delete:`Suggestion successfully deleted`,success_store:`Suggestion successfully created`,success_update:`Suggestion successfully updated`,this_message_is_from_your_client:`This message is from one of your clients`,ticket_link_placeholder:`https://... or Aircall`,ticket_link_title:`Ticket URL`,title:`Suggestion`,to_review:`To review`,update_feedback:`Update suggestion`,validated:`Validated`,warning_agent_message:`For example, a mobile app's client could say it would be better to make it possible to download an invoice directly for the app because it's currently not convenient.`,warning_agent_title:`Enter here the suggestion/remarks/suggestions of clients (end users)`},general:{_hero:`agent`,_heroes:`agents`,academy:`Academy`,accepted_formats:`Accepted formats`,action:`Action`,actions:`Actions`,active:`Active`,add:`Add`,add_files:`Add some files`,add_images:`Add some images`,add_one_image:`Add an image`,admin_settings:`Admin settings`,agent:`Agent`,agent_pricing:`Range of agent pricing for a ticket`,agents:`Agents`,all:`All`,all_batches:`All batches`,am_customers:`My customers`,analytics:`Analytics`,and:`and`,arrived_at:`Arrived at`,associated_answers:`Related entries`,associated_tags:`Associated tags`,at:`at`,author:`Author`,available:`Available`,back:`Back`,background:`Background Color`,banned:`Banned`,batch:`Batch`,batch_to_display:`Display the batches`,batches:`Batches`,batches_list:`Batches list`,blocked:`Blocked`,blocked_rank:`Blocked rank`,blocked_rank_action:`Block the current rank`,browse:`Browse`,calendly_link:`Calendly link`,cancel:`Cancel`,capsule:`Capsule`,capsules:`Capsules`,subcase:`Subcase`,subcase_link:`Subcase link`,channel:`Channel`,channels:{call:`Call`,chat:`Chat`,email:`Email`,social:`Social`,inbound_call:`Inbound call`,outbound_call:`Outbound call`,double_call:`Double calls`,whatsapp:`Whatsapp`},chat:`Chat`,choice:`choice`,choose:`Choose`,client:`Client`,clients:`Clients`,close:`Close`,color:`Color`,colored_sidebar:`Colored Sidebar`,comment:`Comment`,confirm:`Confirm`,confirm_delete:`Confirm deleti
23on`,confirmation:`Confirmation`,contact_oa:`Contact your Account Director if you need a link`,contacts:`Contacts`,content:`Content`,copied:`Copied`,copied_email:`Email address successfully saved`,copy:`Copy`,country:`Country/area`,created_at:`Created at`,currency:`Currency`,current_day:`Current day`,current_month:`Current month`,current_week:`Current week`,customer:`Customer`,customers:`Customers`,dashboard:`Dashboard`,date:`Date`,date_range_placeholder:`Select a date`,de:`Germany`,default_date_format:`MM/DD/YYYY HH{{mm}}`,default_schedule:`Default schedule`,delete:`Delete`,deprecated:`deprecated`,details:`Details`,disable:`Disable`,document_viewer:`Document viewer`,done:`Done`,download_pdf:`Download PDF`,duplicate_week:`Duplicate this week`,edit:`Edit`,edit_informations:`Edit information`,email:`Email`,empty_state:`No results found`,enable:`Enable`,enter:`Enter`,enter_first_name:`Fill in customer's first name`,error_403:`Error 403`,error_403_body:`You do not have access to this page. Please report to an Account Manager if you need more access.`,error_403_title:`Forbidden`,error_404:`Error 404`,error_404_body:`We really searched but we didn't find it`,error_404_title:`Oops, we didn't find the page you asked for`,error_500:`Error 500`,error_500_body:`There is a problem on our side, our technical team is already working on it, sorry!`,error_500_title:`Oops, a technical error was encountered`,error_back_home:`Back to home`,error_message:`Sorry, we encountered an error`,error_undefined:`Oops, something went wrong...`,es:`Spain`,example:`example`,example_tool:`Insert the max. delay time etc.`,exit:`Exit`,exit_view_client_mode:`Exit view of all client mode`,export:`Export`,faqs:`FAQs`,fecth_error:`Sorry, we encountered an error while trying to fetch data.`,female:`female`,fetch_error:`Sorry, we encountered an error while trying to fetch data.`,field_required:`The {{name}} field is required`,file:`File`,file_new:`New file`,file_upload:`File Upload`,file_upload_submit:`Upload file`,file_upload_title:`Upload image/gif`,file_uploaded_by:`File uploaded by`,file_uploaded_on:`File uploaded date`,file_url:`File URL`,files_list:`Files list`,files_title:`Files`,fill:`Fill`,fill_information_later_msg:`You will be able to fill other information later`,filter_ban:`Filter ban`,filter_by_:`Filter by {{data}}`,filter_by_batch:`Filter by batch`,filter_by_customer:`Filter by customer`,filter_by_priority:`Filter by priority`,filter_by_role:`Filter by role`,filter_by_status:`Filter by status`,filter_by_type:`Filter by type`,first_name:`First name`,first_new_year_ticket_one:`Congratulations on your first logged ticket for 20`,first_new_year_ticket_two:`Hourra! ð¥³`,fr:`France`,french:`French`,friday:`Friday`,from:`from`,fulltime:`Full-time agent`,general:`General`,general_logs:`General Logs`,go_back:`Go back`,hero:`Agent`,heroes:`Agents`,horizontal_layout:`Horizontal Layout`,images:`Images`,impersonate:`Impersonate`,impersonate_info:`Impersonate : {{firstName}} {{lastName}}`,import:`Import`,in_call:`In call`,in_time:`in {{time}}
23`,info_box_customer_heroes:`Discover on this page the list of Onepilot agents who take care of your tickets`,informations:`Information`,integrations_show:`Show integrations`,integrations_title:`Integrations`,into:`into`,irreversible:`This action cannot be undone`,it:`Italy`,knowledgebase:`Knowledge Base`,langage:`Language`,last_activity:`Last activity`,last_month:`Last month`,last_name:`Last name`,last_nps_on:`Last NPS on {{date}}`,last_seven_days:`Last 7 days`,last_thirty_days:`Last 30 days`,last_update:`Last update`,last_week:`Last week`,legend:`Legend`,lifetime:`Lifetime`,link:`Link`,loading:`Loading....`,logs:`Logs`,made_with_love_by_onepilot:`Crafted with <i class="mdi mdi-heart text-danger" alt="love"></i> by 24 <a href="https://onepilot.co/" target="_blank" class="text-reset">Onepilot Team</a>`,male:`male`,mark_as_read:`Mark as read`,master:`Master`,maximum_size:`Maximum size`,medias:`Medias`,meeting:`Meeting`,menu:`Menu`,message:`Message`,messaging:`Messaging`,messaging_send:`Send`,monday:`Monday`,my_dashboard:`My dashboard`,name:`Name`,neutral:`Neutral`,new:`New`,new_capsule:`New capsule`,new_year_message_first:`The Onepilot team wishes you the best for this new year!`,new_year_message_second:`Go 20`,next:`Next`,next_week:`Next week`,no:`No`,no_data:`No data available in table`,no_result:`Sorry, we couldn't find any result.`,none:`None`,notifications:`Notifications`,nps_unavailable:`Unavailable`,offline:`Offline`,ok:`OK!`,opened:`Opened`,operations:`Operations`,optional:`optional`,or:`or`,other:`Other`,pagination:{out_of:`out of`,page:`Page`,results:`Results`,row_per_page:`Results per page`},paid:`Paid`,parameters:`Parameters`,password:`Password`,password_edit:`Password (empty if no change)`,payment:`Payment`,per_ticket_day:`{{currency}} per day ticket`,per_ticket_day_evening:`{{currency}} per day evening/weekend ticket`,period:`Period`,phone:`Phone number`,please_select_batch_to_display:`Please select a batch to display the schedule`,please_select_batch_to_display_capsules:`Please select a batch to display a capsules calendar`,post_call:`Wrap-up time (10 seconds)`,preview:`Preview`,previous:`Previous`,priority:`Priority`,processing:`Processing`,profile:`Profile`,pt:`Portugal`,rank:`Rank`,recaptcha_required:`The google recaptcha is required.`,reconnect:`Reconnect`,recontact:`Recontact`,recontact_billing:`Bill recontacts`,recording:`Recording`,refresh:`Refresh`,refreshing:`Refreshing...`,refund:`Refund`,replace:`Replace`,reviewed:`Reviewed`,ringing:`It rings!`,roadmap:`Product roadmap`,role:`Role`,satisfied:`Satisfied`,saturday:`Saturday`,save:`Save`,saved:`Saved`,saved_success:`Saved successfully`,saving:`Saving...`,schedule_operations:`Schedule`,se:`Sweden`,search:`Search`,search_by_agent:`Search by agent`,search_by_client:`Search by customer`,search_by_hero_batch:`Search by agent batches`,search_by_ticket_link:`Search by ticket link`,see_more:`See more`,see_less:`See less`,select:`Select`,select_all:`Select all`,select_answer:`Select an entry`,select_batch:`Select a batch`,select_option:`Select your option`,select_resource_placeholder:`Search by {{resource}}`,select_tag:`Select a tag`,settings:`Settings`,shift:`Shift`,shifting:`Shifting`,short_friday:`Fri.`,short_monday:`Mon.`,short_saturday:`Sat.`,short_sunday:`Sun.`,short_thursday:`Thu.`,short_tuesday:`Tue.`,short_wednesday:`Wed.`,shortcuts:`Shortcuts`,show:`Show`,show_per:`Show per`,showing_to_of_entries:`Showing {{start}} to {{end}} of {{total}} entries`,sign_out:`Sign out`,specify_in_comment:`You can write here a comment about the quality of this ticket`,status:`Status`,stop_impersonate:`Back to normal`,subject:`Subject`,submit:`Submit`,success:`Success`,suggestion:`Suggestion`,sunday:`Sunday`,superhero:`Super-agent`,switch:`Switch style`,tab:`Tab`,tags:`Tags`,tc_logs:`Ticket Center Logs`,terminated_customers:`Terminated customers`,this_month:`This month`,this_week:`This week`,thursday:`Thursday`,ticket:`Ticket`,timetable:`Time schedule`,title:`Title`,title_edit_capsule:`Capsule edition`,to_process:`To process`,to_review:`To review`,today:`Today`,total:`Total`,tr:`Turkey`,training:`Training`,tuesday:`Tuesday`,type_for_more:`Type for more options`,uk:`United Kingdom`,unavailable:`Unavailable`,united_kingdom:`British English`,unpaid:`Unp
24aid`,unreviewed:`Unreviewed`,unsatisfied:`Unsatisfied`,unselect_all:`Unselect all`,update:`Update`,update_capsule:`Update capsule`,updated_at:`Updated at`,updated_seconds_ago:`Updated {{seconds}} seconds ago`,updating:`Updating...`,upload:`Upload`,upload_drop_click:`Drop files here or click`,uploaded:`File successfully uploaded`,usa:`American English`,validate:`Validate`,validate_all:`Validate all`,verbatim:`Verbatim`,very_satisfied:`Very satisfied`,very_unsatisfied:`Very unsatisfied`,video:`Video`,view_client_mode:`View all client mode`,view_profile:`View Profile`,"w+2":`W+2`,"w-2":`W-2`,warning:`Warning`,wednesday:`Wednesday`,widgets:`Widgets`,yes:`Yes`,yes_delete:`Yes, delete`,yesterday:`Yesterday`,form_error:`The form could not be validated. Please correct the fields before sending it back.`,search_by_kb_status:`Search by KB status`,date_start:`Start date`,date_end:`End date`,confirm_title:`Are you sure you want to do this?`,password_temp:`Temporary password`,copied_error:`Could not copy the content, try again later`,no_entry_found:`Sorry, no entry found`,emails_contact:`Billing emails`,"w-3":`W-3`,"w-4":`W-4`,achievements:`Challenges`,email_contact:`Contact email`,email_sign_in:`Sign-in email`,escalation:`Escalation`,by:`by`,here:`Click here`,provider_assignee_id:`Assignee`,tag:`Tag`,integration:`Integration`,result:`Result`,offshore:`Offshore`,eastern:`Eastern`,western:`Western`,southern:`Southern`,nl:`Netherlands`,thank_you:`Thank you !`,en:`English (UK)`,extra_staff:`Extra-staff agents`,tier_1:`Tier 1`,tier_2:`Tier 2`,tier_3:`Tier 3`,tier_4:`Tier 4`,training_waiting_approval:`A training for {{customer}} are waiting your approval`,trainings_waiting_approval:`Training for {{customer}} are waiting for your approval`,see:`See`,create:`Create`,true:`True`,false:`False`,provider_group_id:`Group`,label:`Label`,customer_impersonate_not_allowed:`You cannot impersonate this customer`,user_impersonate_not_allowed:`You cannot impersonate this user`,perks:`Perks`,start_date:`Start date`,end_date:`End date`,skip:`Skip`,error_blocked_vpn_title:`An unauthorised VPN/proxy/location has been detected`,error_blocked_vpn_body:`Only certain VPN connections and locations are allowed, please disable your VPN/proxy/change your location, or use the Onepilot VPN`,unknown:`Unknown`,error_blocked_vpn_changed:`My VPN/proxy is now disabled`,ops_dashboard_link:`Metabase dashboard`,transcription:`Transcription`,up:`Up`,down:`Down`,download:`Download`,ping:`Ping`,jitter:`Jitter`,open_user_diagnose:`Perform diagnostic`,user_diagnostic:`Diagnostic Panel`,eodom:`M2D (Eodom)`,description:`Description`,calendar_operations:`Calendar`,calendar:`Calendar`,now:`Now`,others:`Others`,phone_number:`Phone Number`,callhub_logs:`Call Hub Logs`,excluded_agents:`Agents to exclude`,shifts:`Shifts`,since:`Since`,connected:`Connected`,disconnected:`Disconnected`,new_window:`New window`,faq:`FAQ`,contact:`Contact`,need_help:`Need help?`,search_by_reference:`Search by reference`,us:`United States`,tier_4_usd:`Tier 4 USD`,pricing_range:`{{from}} to <bold>{{to}}</bold>`,type:`Type`,amount:`Amount`,date_max_range_error:`Date range cannot exceed {{maxRangeInMonths}} months`,reject:`Reject`,not_supported_device:`For full functionality, please use a computer. 25`,loading_media_list:`Loading media list...`,import_csv:`Select a CSV file`,short_minute:`min`,created_by:`Created By`,publish:`Publish`,user:`User`,unpublish:`Unpublish`,tickets:`Tickets`,public:`Public`,private:`Private`,inactive:`Inactive`,open_drawer:`Open drawer`,order:`Order`,dispute:`Dispute`,attachments:`Attachments`,sort_recent:`Sort by recent first`,sort_oldest:`Sort by oldest first`,show_qc:`Show QC`,quality:`Quality`,deleted:`Deleted`,configure:`Configure`,once_deleted_cannot_be_restored:`Once deleted it cannot be restored`,keep_editing:`Keep editing`,discard:`Discard changes`,unsaved_changes:{description:`You have unsaved changes. Are you sure you want to leave ? Your progress will be lost.`,title:`Unsaved changes`},credentials:`Credentials`,already_assigned:`Already assigned`,planning:`Planning`,emails_contact_helper:`Press "enter" to insert mail adresses`,retry:`Retry`},integration:{account_email:`The email of the Front account you gave Onepilot access (the one Onepilot uses to log in)`,active_integrations:`Active integrations`,add_new_view:`Add a new view`,api_key:`Api key`,auth_type:`Auth type`,create_view:`Create the view`,crisp_modal_informations:[`Go to your <a href="https://app.crisp.chat/settings/websites/" target="_blank">website settings</a>`,`Select the website linked to the integration and click on settings`,`Scroll down and click on <span class="font-weight-bold">Advanced configuration</span>`,`Select <span class="font-weight-bold">Web Hooks</span>`,`Click on <span class="font-weight-bold">Add a Web Hook</span>`,`Fill the name filed with <span class="font-weight-bold">Onepilot</span> and paste the given Onepilot URL`,`Select the <code>message{{updated}}</code>, <code>message{{sent}}</code>, <code>message{{received}}</code>, <code>session{{set_state}}</code>, <code>session{{set_segments}}</code> and the <code>session{{removed}}</code> events`,`Finish the process by clicking on <span class="font-weight-bold">Add a hook target</span>`],data_management:`Data management`,deactivated_view:`View deactivated`,delete:`Delete`,delete_disclaimer:`If you delete a view, this deletes all the attached tickets too. This action is irreversible.`,disable:`Disable`,disclaimers:{gorgias:{line_1:`Onepilot will <strong>read and write</strong> your Gorgias tickets.`,line_2:`Data collected by Onepilot will only be used for allowing Onepilot agents to get your tickets from Onepilot platform to be more efficient.`,line_3:`All the data collected through our Onepilot platform remains yours. <strong>It can be deleted from our servers at any time at your request and can in no way be shared with 3rd parties.</strong>`,line_4:`Onepilot agents will not use more ticket data than the standard ones provided by a simple ticket display directly on the Gorgias platform through a standard agent account.`,line_5:`The Onepilot's team remains at your disposal to answer any of your questions about Onepilot's way of managing data.`},zendesk:{line_1:`Onepilot will be able to <strong>read and write</strong> your Zendesk tickets.`,line_2:`Data collected by Onepilot will only be used for allowing Onepilot agents to get your tickets from Onepilot platform to be more efficient.`,line_3:`All the data collected through our Onepilot platform remains yours. <strong>It can be deleted from our servers at any time at your request and can in no way be shared with 3rd parties.</strong>`,line_4:`Onepilot agents will not have more access to ticket data than the standard ones provided by a simple ticket display directly on the Zendesk platform through a standard agent account.`,line_5:`The Onepilot's team remains at your disposal to answer any of your questions about Onepilot's way of managing data.`}},enable:`Enable`,extra_shifts_deactivated:`Disable Extra-Shift?`,extra_shifts_deactivated_description:`When this option is enabled, agents will not be able to extra-shift on this client`,failed:{webhook_url:`No URL for webhook`},failed_install:`The integration installation has failed, please try again later or contact Onepilot`,failed_update:`The integration update has failed, please try again later or contact the tech team`,freshchat:{modal_informations:{0:`Go to your Freshchat instance`,1:`Go to <span class="font-weight-bold">Admin settings</span> > <span class="font-weight-bold">Marketplace settings</span>`,2:`Search for <span class="font-weight-bold">Onepilot Ticket center integration</span> and click on it`,3:`Click on <span class="font-weight-bold">install</span>`,4:`Enter the given webhook inside the <span class="font-weight-bold">Onepilot Webhook url</span> field`,5:`Click on <span class="font-weight-bold">install</span>`,v2:[`Go to your Freshchat instance`,`Go to <b>
25Admin settings</b> > <b>Marketplace settings</b>`,`Search for <b>Onepilot Ticket center integration</b> and click on it`,`Click on <b>install</b>`,`Enter the given webhook inside the <b>Onepilot Webhook url</b> field`,`Click on <b>install</b>`]},subdomain_information:`The url should look like <span class="font-weight-bold">mycompany.myfreshworks.com/crm/messaging</span> or <span class="font-weight-bold">mycompany.freshchat.com</span>`,domain_helper:`The url should look like <0>mycompany.myfreshworks.com/crm/messaging</0> or <1>mycompany.freshchat.com/v2</1> (the /v2 is important for independant freshchat account) 26<2/><3/> 27For a Freshchat account that is built-in and available as part of the Freshsales Suite account, to retrieve the actual account URL and use it in API requests, navigate to Settings > Admin Settings > Website Tracking and APIs > API Settings. The API Settings page is displayed. In the API DETAILS FOR CHAT section, in the Your chat URL field, the URL is displayed`},freshdesk:{first_link:`Go to this <a target="_blank" href="https://{{subdomain}}.freshdesk.com/a/admin/marketplace/gallery?route=app&id=62912">link</a> or go on the Freshdesk marketplace and search for Onepilot`,modal_informations:{0:`Click on <span class="font-weight-bold">install</span>`,1:`Enter the given webhook inside the <span class="font-weight-bold">Onepilot Webhook url</span> field`,2:`Click on <span class="font-weight-bold">install</span>`,v2:[`Go on the Freshdesk marketplace and search for Onepilot`,`Click on <b>install</b>`,`Enter the given webhook inside the <b>Onepilot Webhook url</b> field`,`Click on <b>install</b>`]}},front:{modal_informations:{0:`Go to your <a href="https://app.frontapp.com/settings/home" target="_blank">website settings</a>`,1:`Go to the <span class="font-weight-bold">Rules</span> section`,2:`Choose <span class="font-weight-bold">Company rules</span>`,3:`Click on <span class="font-weight-bold">Add a rule</span>`,4:`Rule name is <span class="font-weight-bold">Onepilot</span>`,5:`Add the following Triggers : <code>Message</code> (all), <code>Status</code> (all) et <code>Teammates</code> (New comment is added)`,6:`Do NOT add a condition`,7:`Add action: <code>3rd party</code> (Send to a Webhook)`,8:`Paste the URL below`,9:`Finish the process by clicking on <span class="font-weight-bold">Create rule</span>`,v2:[`Go to your <a href="https://app.frontapp.com/settings/home" target="_blank">website settings</a>`,`Go to the <b>Rules</b> section`,`Choose <b>Company rules</b>`,`Click on <b>Add a rule</b>`,`Rule name is <b>Onepilot</b>`,`Add the following Triggers : <code>Message</code> (all), <code>Status</code> (all) et <code>Teammates</code> (New comment is added)`,`Do NOT add a condition`,`Add action: <code>3rd party</code> (Send to a Webhook)`,`Paste the URL below`,`Finish the process by clicking on <b>Create rule</b>`]},plan:`Front plan`,plan_types:[`Starter`,`Growth`,`Scale`],email_label:`1. Insert email of the Front account you gave to Onepilot:`,plan_label:`2. Select the pricing plan your Front app is currently on: `,email_account:`Front email account`},incorrect_subdomain:`Incorrect subdomain`,install_integration:`Install {{integration}} for Onepilot`,integration:`Integration`,integration_center:`Ticket Center integrations`,integration_subdomain:`{{integration}} subdomain`,integrations:`Integrations`,intercom:{find_app_id:`Where to find the application id?`,modal_informations:`Please fill in the application id to complete the integration.`,more_information:`More information`,only_onepilot_tickets:`Does Onepilot need to only work on specific tickets?`,only_onepilot_tickets_info:`By selecting this option, you will have to create a new Conversation Data attribute, it will be used to filter the tickets that need to be processed, it will be necessary to adjust your Inbox rules to take this attribute into account. To add it go to: Parameter, then {{customer}} Data and finally in Conversation Data, give it the onepilot name and the Boolean format, tickets with the onepilot attribute to false will be ignored.`},live_chat:`Live chat`,name:`Name`,new_view:`New view`,no_active_integration:`No active integration`,no_name_found:`No name was found for this view`,normal:`Normal`,not_concerned:`I will do it later`,please_install_integration:`Please install a new integration from the client dashboard`,priorities:`Priorities`,priority_level:`Priority level`,priority_sla_minutes:`SLA (in minutes)`,priority_sla_seconds:`SLA (in seconds)`,priority_zero_disable:`Convert to normal priority view`,priority_zero_disabled:`This view is a normal priority view. The priorities set are used.`,priority_zero_enable:`Convert to top priority view`,priority_zero_enabled:`This view is a top priority view, ignoring other priorities. The tickets linked to this view are immediately assigned to the first available agent`,priority_zero_title:`Priority live: set it ONLY for live tickets like chat, requiring an answer in seconds`,prioriy:`Priority`,refresh_view:`Refresh the view`,schedule:`Schedule`,seconds:`seconds`,success_install:`The integration has been succesfully installed, no further action is required, thank you!`,tc_mandatory_updated:`Ticket center mandatory option updated successfully`,ticket_center:`Ticket Center`,t
27icket_center_v4:`Ticket Center V4`,tickets_center_mandatory:`Ticket center mandatory ?`,tickets_center_mandatory_info:`Once this option is activated, agents can only log already assigned tickets from the Ticket Center.`,uninstall:`Uninstall`,view:{status:{disabled:`Disabled`,inactive:`Inactive`,active:`Active`}},view_management:`View management`,views:`Views`,no_integration:`No integration`,app_url:`The URL of the PrestaShop site`,toggle_evergreen:`Evergreen Customer ?`,second_level_deactivated:`Disable second level routing?`,second_level_deactivated_description:`When this option is enabled, agents will not receive tickets from this customer when they no longer have an assigned ticket`,toggle_evergreen_description:`When this button is activated, this customer is automatically added as extra staff to all users of the same country and the minimum of 20 tickets will no longer be checked for the assignment of the second level tickets.`,version:`version`,update_sucess:`Integration updated successfully`,old_version:`Old version`,new_version:`New version`,gsheet_form:{create:`Add new form`,sheet_url:`Spreadsheet URL`,sheet_name:`Sheet name`,confirm_deletion:`Do you really want to delete this form?`,kb_button_display:`KB button title`,sheet_url_helper:`Ex: https://docs.google.com/spreadsheets/d/1CepGNBdYE8-SCTAUgATOt/edit`,sheet_name_helper:`The sheet name as shown in the Google spreadsheet`,kb_button_display_helper:`The button title you want to display in the KB`,column:`Column`,input_name:`Input name (label)`,text:`Single-line text`,text_multi:`Multi-lines text`,date:`Date`,number:`Number`,checkbox:`Checkbox`,dropdown:`Dropdown`,tc_shopify_order_id:`Shopify order number (TC only)`,tc_ticket_id:`Ticket ID (TC only)`,options:`Options`,default_value:`Default value`,optional:`Optional`,form_success_submit:`Form successfully submited`,form_error_submit:`An error has occurred during the form submit`,add_column:`Add column`,save_form:`Save form`,edit_columns:`Edit columns sheet`,edit_settings:`Edit sheet settings`,update_settings:`Update settings`,create_form:`Spreadsheet form creation`,create_submit:`Create the spreadsheet form`,info_add_email:`1. Make sure to add [email protected] as editor of the Google Spreadsheet (no need to notify) 28 292. This feature is not compatible with our Chrome extension. In addition to adding this module to the KB, we recommend that you textually re-specify to the agents that they need to fill in a Google Sheet.`,title:`Google Sheets forms`,delete_error_kb:`Some of the customer KB entries have this form included in their content, please remove them first and try again`,form_success_delete:`Form successfully deleted`,form_error_delete:`An error has occurred during the form deleti
29on`,error_no_shift:`You have to be shifting to use a form`,today_date:`Today date`,checkbox_ticked:`Ticked`,checkbox_unticked:`Un-ticked`,info_new_line:`This form will insert a new line at the end of the sheet`,error_test:`Settings saved but the spreadsheet connection has failed: check the sheet name, the url and that Onepilot is an editor`,form_success_update:`Form successfully updated`,date_format:`Format`},crisp:{modal_informations:{v2:[`Go to your <a href="https://app.crisp.chat/settings/websites/" target="_blank">website settings</a>`,`Select the website linked to the integration and click on settings`,`Scroll down and click on <b>Advanced configuration</b>`,`Select <b>Web Hooks</b>`,`Click on <b>Add a Web Hook</b>`,`Fill the name filed with <b>Onepilot</b> and paste the given Onepilot URL`,`Select the <code>message{{updated}}</code>, <code>message{{sent}}</code>, <code>message{{received}}</code>, <code>session{{set_state}}</code>, <code>session{{set_segments}}</code> and the <code>session{{removed}}</code> events`,`Finish the process by clicking on <b>Add a hook target</b>`]}},domain_recharge:`.myshopify.com`,shopify:{install:`Head to the <a target="_blank" href="https://apps.shopify.com/onepilot?locale=fr&st_source=autocomplete" rel="noreferrer">Shopify App Store</a> and let yourself be guided!`},data_management_title:`How weâre using your data:`,data_management_description_ticketing:{line_1:`We collect the content of your {{provider}} tickets on the Onepilot application in order to centralize them for your agents.`,line_2:`All data collected remains your property. It can be deleted at any time at your request, and will under no circumstances be shared with third parties.`},drawer_title:`{{provider}} integration`,integration_subdomain_long:`Insert your {{provider}} subdomain:`,integrate_provider:`Integrate {{provider}}`,provider_api_key:`Insert your {{provider}}'s API key`,integration_domain:`Insert your {{provider}} domain:`,data_management_description_back:{line_1:`Onepilot will read related command numbers of tickets pulled by your ticketing tool integrations.`,line_2:`Data collected by Onepilot will only be used for allowing agents to be more efficient.`,line_3:`All the data collected through our Onepilot platform remains yours.\xA0It can be deleted from our servers at any time at your request and can in no way be shared with 3rd parties.`,line_4:`Agents will not use more orders data than the standard ones provided by a simple order displayed directly on our tools`,line_5:`The Onepilot's team remains at your disposal to answer any of your questions about Onepilot's way of managing data`},subtitle:`Securely connect Onepilot with your existing tools`,success_install_with_drawer:`Follow the instructions to complete the installation of your integration`},invoice:{agent_payment:`Agent payment`,agents_billing:`Agents - general`,ask_truspilot:`Ask for a Trustpilot review`,billed_by:`Billed by`,billing:`Billing`,click:`Click`,create:`Create a new invoice`,customers_billing:`Clients - general`,detail:`Invoice detail`,download_multiple:`Download invoices`,end_date:`End date`,error_message:`An error encoutered while exporting invoices!`,export:`Export (ZIP)`,filter_info:`Export according to creation date.`,label:`Invoice`,list:`Invoice list`,monthly_billing_agents:`Agents - monthly`,monthly_billing_customers:`Clients - monthly`,new_for:`New invoice for`,no_invoice_message:`There are no invoices found in this period!`,not_found_message:`There are no invoices found in this period!`,paid:`Paid`,payment_completed:`Payment completed.`,payment_completed_message:`Thank you for your payment, we are processing it.`,start_date:`Start date`,title:`Invoices`,waiting_payment:`Waiting for payment`,export_success:`Your Invoices has been successfully exported`,billed_to:`Billed to`,invoice:`Invoice`,created_on:`Invoice created on`,billing_period:`Billing period:`,customer_support_services:`Customer support services`,description:`Description`,unit_price:`Price per unit`,quantity:`Quantity`,total_price:`Total price`,sub_total:`Sub-total (excl VAT)`,total_no_vat:`Total (excl VAT)`,total_vat:`Total (inc VAT)`,no_vat_mention:`Services subject to the reverse-charge - VAT to be accounted for by the recipient as per Article 196 of Council Directive 2006/112/EC`,payable_mention:`In accordance with article L 441-6 of the French Commercial Code: The invoice is payable within thirty days. No discount for early payment. Any payment made after the expiry of this period shall give rise, as a late payment penalty, to the application of interest equal to that applied by the interest equal to that applied by the European Central Bank to its most recent refinancing operation, increased by refinancing operation, increased by ten percentage points, as well as a fixed indemnity for collection costs of costs of forty Euros. The late payment penalties are payable without the need for a reminder. Reminder is necessary.`,company_id_siren:`Company registration number:`,vat:`VAT`,do_not_send_email:`Do not send email to the client`,kb_details:`KB details`,kb_pricing:`Pricing`,bonuses_details:`Bonuses details`,no_bonuses_paid:`No bonuses have been paid on this invoice`,no_tickets_paid:`No tickets have been paid on this invoice`,bonus_date:`Date`,other_services:`Other services`,kb_total:`Total`,kb_entry:`Knowledge base entry`,autofacturation:`Facture établie dans le cadre dâun dispositif dâautofacturation conformément aux articles 289 I-2 du CGI et suivants.`},joi:{alternatives:{base:`The field {{attribute}} does not correspond to any given alternatives`,empty:`The field {{attribute}} must not be empty`},any:{allowOnly:`The field {{attribute}} must be {{valids}}`,default:`The field {{attribute}} is throwing errors when default value`,empty:`The field {{attribute}} must not be empty`,invalid:`The field {{attribute}}
29 contain an invalid value`,only:`The field {{attribute}} must be {{valids}}`,required:`The field {{attribute}} is required`,unknown:`The field {{attribute}} is not allowed`},array:{base:`The field {{attribute}} must not be empty`,empty:`The field {{attribute}} must not be empty`,excludes:`The field {{attribute}} at {{pos}} contain excluded values`,excludesSingle:`One value from "{{!key}}" contain excluded values`,includes:`The field {{attribute}} at {{pos}} does not correspond to any authorized value`,includesOne:`The field {{attribute}} at {{pos}} failed because {{reason}}`,includesOneSingle:`One value from "{{!key}}" failed because {{reason}}`,includesRequiredBoth:`The field {{attribute}} does not contain {{knownMisses}} and {{unknownMisses}} other required values`,includesRequiredKnowns:`The field {{attribute}} does not contain {{knownMisses}}`,includesRequiredUnknowns:`The field {{attribute}} does not contain {{unknownMisses}} required value(s)`,includesSingle:`One value from "{{!key}}" does not correspond to any authorized types`,length:`The field {{attribute}} must contain {{limit}} articles`,max:`The field {{attribute}} must contain {{limit}} or more articles`,min:`The field {{attribute}} need to contain at least {{limit}} articles`,ordered:`The field {{attribute}} at {{pos}} fail because {{reason}}`,orderedLength:`The field {{attribute}} at {{pos}} fail because the array can contain only {{limit}} articles`,sparse:`The field {{attribute}} must not be a sparse array`,unique:`The field {{attribute}} at {{pos}} contain a doublon value`,only:`selected from the proposed values`},binary:{base:`The field {{attribute}} must be a buffer or a string`,empty:`The field {{attribute}} cannot be empty`,length:`The field {{attribute}} must contain {{limit}} octets`,max:`The field {{attribute}} must contain a maximum of {{limit}} octets`,min:`The field {{attribute}} must contain at least {{limit}} octets`,size:{mbytes:`The {{attribute}} must be {{size}} megabytes.`},custom_size_error:`The maximum size allowed is {{limit}} octets`},boolean:{base:`The field {{attribute}} must be a boolean`},date:{base:`The field {{attribute}} must a valid dates`,empty:`The field {{attribute}} cannot be empty`,isoDate:`The field {{attribute}} must be a valid ISO 8601 date`,max:`The field {{attribute}} must be equal to a maximum of "{{limit}}"`,min:`The field {{attribute}} must be equal to at least "{{limit}}"`,ref:`The reference "{{ref}}" is not a valid date`,valid:`The {{attribute}} is not a valid date`},function:{base:`The field {{attribute}} must be a function`},key:`"{{!key}}" `,messages:{wrapArrays:`1`},number:{base:`The field {{attribute}} must be a number`,empty:`The field {{attribute}} cannot be empty`,float:`The field {{attribute}} must be a floating point number`,greater:`The field {{attribute}} must be superior to {{limit}}`,integer:`The field {{attribute}} must be an integer`,less:`The field {{attribute}} must be inferior to {{limit}}`,max:`The field {{attribute}} must be a maximum equal to {{limit}}`,min:`The field {{attribute}} must be at least equal to {{limit}}`,multiple:`The field {{attribute}} must be a multiple from {{multiple}}`,negative:`The field {{attribute}} must be a negative number`,positive:`The field {{attribute}} must be a positive number`,precision:`The field {{attribute}} must not contain more than {{limit}} decimal precision`,ref:`The field {{attribute}} references "{{ref}}" is not number`,unsafe:`The field {{attribute}} must be a safe number`},object:{allowUnknown:`The field {{attribute}} is not allowed`,and:`The field {{attribute}} contain {{present}} without mandatory peers {{missing}}`,assert:`The validation !!"{{ref}}" failed because "{{ref}}" at {{message}}`,base:`The field {{attribute}} must be an object`,child:`The field {{attribute}} with "{{!key}}" failed because {{reason}}`,empty:`The field {{attribute}} cannot be empty`,length:`The field {{attribute}} must containt {{limit}} sub-objects`,max:`The field {{attribute}} must contain a maximum of {{limit}} sub-objects`,min:`The field {{attribute}} must contain at least {{limit}} sub-oject`,missing:`The field {{attribute}} must contain at least one of followings {{peers}}`,nand:`!!"{{main}}" must not exist in simultaneously with {{peers}}`,or:`The field {{attribute}} must contain at least one of followings element {{peers}}`,rename:{multiple:`The field {{attribute}} can't rename le sub-object "{{from}}" parce que plusieurs renoms sont désactivés et qu'une autre clé a déjà été renommée en "{{to}}"`,override:`The field {{attribute}} can't rename le sub-object "{{from}}" parce que le contournement est désactivé et la cible "{{to}}" est désactivée`},type:`The field {{attribute}} must be an instance of "{{type}}"`,with:`The field {{attribute}} peer "{{peer}}" is required`,without:`The field {{attribute}} conflict with a forbidden "{{peer}}"`,xor:`The field {{attribute}} contain a conflict between exclusive peers {{peers}}`},root:`value`,string:{alphanum:`The field {{attribute}} must only contain alphanumeric characters`,base:`The field {{attribute}}
29 must be a string`,creditCard:`The field {{attribute}} must be a credit card`,email:`The field {{attribute}} must be a valid email address`,empty:`The field {{attribute}} cannot be empty`,guid:`The field {{attribute}} must be a valid GUID`,hex:`The field {{attribute}} must not contain hexadecimal characters`,hostname:`The field {{attribute}} must be a valid subdomains`,ip:`The field {{attribute}} must be a valid IP address `,ipVersion:`The field {{attribute}} must be a valid IP address from following versions {{version}} with a CIDR {{cidr}}`,isoDate:`The field {{attribute}} must be a valid ISO 8601 date`,length:`The field {{attribute}} must be must have {{limit}} characters`,lowercase:`The field {{attribute}} must contain only lowercase characters`,max:`The field {{attribute}} must be at a maximum of {{limit}} characters`,min:`The field {{attribute}} must be at least equal to {{limit}} characters`,ref:`The field {{attribute}} references "{{ref}}" which is not a number`,regex:{base:`The field {{attribute}} with the value "{{!value}}" does not correspond to the given model: {{pattern}}`,name:`The field {{attribute}} with the value "{{!value}}" does not correspond to the model value {{name}}`},token:`The field {{attribute}} must only contain alphanumeric and underlined characters`,trim:`The field {{attribute}} must not have spaces at the beginning or end`,uppercase:`The field {{attribute}} must contain only uppercase characters`,uri:`The field {{attribute}} must be a valid URI`,uriCustomScheme:`The field {{attribute}} must be a valid uri with corresponding schema {{scheme}}`},regex:{base:`The field {{attribute}} is not a valid regex`},link:{base:`Please enter a valid link starting with 'http://' or 'https://'`}},journal:{causer:`Caused by`,date:`Date`,event:`Event`,ip_address:`IP address`,journal_title:`Activity Board (Logs)`,model:`Resources`,no_result:`ð <span class="pl-2">No logs found for the current search parameters.</span>`,properties:`Properties`,search_by_event:`Search by event`,search_by_model:`Search by resource`,search_by_user:`Search by user`,id:`ID`,description:`Description`},kb:{_per:`per`,_per_ticket:`per ticket`,add:`Add`,add_accordion:`Add accordion`,add_success:`The tag has been added successfully.`,add_tag:`Add a tag`,answer:`Knowledge base entry`,"answer/subject":`Entry/Subject`,answer_number:`Entry number`,answer_title:`Title`,auto_save_info:`Your changes are saved automatically.`,back:`Back-office`,bo_tools_list:`Back office`,body:`Entry content`,categories:`Categories`,clicking_here:`clicking here`,close_kb_modal:`Close the KB`,content_loading:`Your content is loading...`,create_answer:`Add KB entry`,create_news:`Create KB news content`,create_ticket:`Create ticket from this entry`,create_ticket_sm:`Create ticket`,created:`KB successfully created`,created_tag_error:`You can't create more than 10 tags per day and per entry`,created_ticket_block_info:`You need to be on shift to log tickets.`,deleted:`KB successfully deleted and tickets reassigned`,draft_entry:`This entry is a draft and is not visible for agents`,drag_drop_file:`Drag and drop some files here, or click to select files.`,drop_file:`Drop the files here ...`,edit:`Edit KB entry`,edit_submit:`Save KB entry`,export_error:`Sorry, we encountered an error while exporting knowledge bases.`,export_info:`It seems your template is empty, because there is no Kb v2 for this customer, try to add some by`,export_loading_message:`Please wait a moment while we export your knowledge bases ð`,export_success:`Your template has been created successfully, you can view it by`,files_loading:`Your files are uploading...`,filter_by_customer:`Filter by customer`,full_screen:`Full screen`,hubware_reco:`Suggestions`,import_error:`Sorry, we encountered an error while importing knowledge bases.`,import_success:`Knowledge bases imported successfully!`,in_use:`{{name}} is editing this entry`,info_entry_number:`This number is indicative and will be linked to the entry`,informations:{fifth:`Integration of pre-filled macros with variable fields`,first:`The Knowledge Base allows you to centralize all your knowledge and processes in a single interface.`,fourth:`Centralization of knowledge on a single interface`,second:`By enabling knowledge base entry by recurring customer question, you allow your support agents to quickly access the associated processes to provide a quick and efficie
29nt response.`,seventh:`Connection to your ticketing and back-office tools`,sixth:`Quick navigation using the top search bar`,third:`Reduced onboarding time for new agents`,title:`Why create a Onepilot knowledge base?`},input:{question_number:`Entry number`,title:`Title`},insert_new_tag:`Add new tags (Press enter to add)`,invisible:`Not visible`,kb_news:`Hot news`,kb_news_title:`Hot News`,kb_pricing:`The pay for this entry is <strong>{{price}}{{currency}}</strong> per ticket.`,kb_tc_mandatory_section:`This customer's tickets must be solved in the Ticket Center, right here ð`,kb_ticket_tools:`Ticketing tools`,kbst:{string:`Set of knowledge base`,title:`KB set template`},kbt:{string:`Knowledge base template`,title:`KB template`},less_tags:`less tags`,line_created:`KB Line successfully created`,list_end_message:`ð You have reached the end.`,loading_list_error:`Sorry, we encountered an error while loading KB list.`,management:`KB Management`,more_tags:`more tags`,new:`New entry `,news_content:`KB News content`,news_end_at:`KB News end at`,news_start_at:`KB News start at`,no_command_info:`Sorry, no results for`,no_data:`You do not have any KB entry at the moment. Start now by creating a new entry! ð`,no_search_results:`No kbs found for this term.`,number_required:`The Entry number field is required.`,other:`Other`,override:`You are about to take control of this KB entry edition, {{name}} will not be able to edit it anymore.`,payment:`Payment`,placeholder_answer_number:`42`,placeholder_answer_title:`Order tracking`,placeholder_title:`Order tracking`,price:`The pay for this entry is`,pricing:{tooltip:`Remuneration of this entry (up to +33% with bonus)`,tooltip_new:`{{pricing}} + up to +{{rate}}% with bonus`},publish_tag:`Publish new Tag(s)`,publish_tags:`Publish Tag(s)`,qc_disabled:`QC disabled`,question_zero:`KB #0 (FAQ)`,related_answers:`Related entries`,return_btn:`Return`,save_as_template:`Save as template`,save_as_template_info:`Your KB has been successfully saved as a new template.`,save_error:`Sorry, we encountered an error while saving the data.`,search:`Search for an entry`,search_by_name:`Search by name...`,select:`Select a customer`,select_category:`Select a category`,special_price:`This entry has a special pricing:`,start_info:`To start, select a template in the list (on the left side) to preview it here.`,string:`Knowledge base`,subcase:{not_found:`Case not found`,not_found_please_back_home:`The case can no longer be found, please go back.`,not_loggable:`Case is not loggable`,wrong_customer:`Case is associated with another client`},tag_placeholder:`Payment`,tag_tooltip:`Allow the added word to be displayed in the search results`,tags:`Related tags`,tags_store_success:`Tag(s) successfully saved`,tags_tooltip:`Allow the added word to be displayed in the search results`,ticket:`Ticketing`,ticket_price_placeholder:`Let it empty if price is classic`,ticket_special_hero:`Ticket special price agent`,ticket_special_price:`Ticket special price customer`,title:`KB`,title_override:`Take control of the edition`,title_required:`The Entry title field is required.`,tool_desc:`Description`,tool_name:`Name`,total_exceeded:`You can't create more than 100 tags for a KB entry`,updated:`KB successfully updated`,updated_by:`Updated by`,video_placeholder:`Paste your video embed link here (the content of src='' in your iframe).`,views:`Views (30 days)`,vm_aws:`AWS VM`,warning:{existing:`Watch out: this entry id already exists in the KB`},warning_special_agent_payment:`Warning: You selected a KB entry with a special payment for the AGENT`,warning_special_cost_ticket:`Warning: You selected a KB entry with a special pricing for the CUSTOMER`,open_sidebar_tree:`Open the skeleton`,close_sidebar_tree:`Close the skeleton`,ai_keywords:`AI Keywords`,ai_keywords_help_message:`BETA: Reserved to AI Team. If one of these keywords are present in an incoming message, this KB will be part of the AI suggestions.`,macro:{copy_and_open_ticket_tool:`Copy and open `,label:{firstname:`First name`},translate_to:{en:`Translate to English`,es:`Translate to Spanish`,de:`Translate to German`,fr:`Translate to French`,it:`Translate to italian`,pt:`Translate to portuguese`,nl:`Translate to dutch`,da:`Translate to danish`,label:`Translate to`},copy_macro:`Copy Macro`,customize:{label:`Customize`,custom_instruction:`Or write a custom instruction:`,placeholder:`Ex: Shorten the response and adopt an empathetic tone.`,professional:`Professional`,concise:`Direct and concise`,empathetic:`More empathetic`,friendly:`More friendly`,quick_suggestions:`Quick prompt suggestions:`,submit:`Customize the macro`}},no_tool_found:`No ticketing tool found`,data_automatic_fill_warning:`This data has been filled in automatically, we invite you to check it ð`,search_by_keyword:`Search by keyword`,entry_settings:`Parameters`,excluded_from_pricing_changes:`Exclude tickets from the monthly pricing changes`,excluded_from_bonuses:`Exclude tickets from the quality bonuses amount`,confirm_delete_page_title:`Are you sure you want to delete the {{page}} page?`,confirm_delete_page_content:`By deleting it, its KB Comments will also be deleted`,editor:{case:{placeholder:`Title of choice (e.g.: The order is in "Shipped" status)`,delete_title:`Are you sure you want to delete this page?`,delete_message:`Please note that all the content it contains will also be deleted.`,add_help:`Represents a choice that the agent will have to make, and will redirect to a new page`,add:`Add a choice`,addTooltip:`â¡ï¸Tips: to directly create a new choice, press "Shift+Enter" when you're filling a title`,add_message:`New case message`,add_context:`New case context`,delete_multiple_title:`Are you sure you want to delete these pages?`,delete_multiple_message:`Please note that all the content they had will also be deleted.`},ticketing_tool_info:{title:`Ticketing tool info`,insert:`Insert`,add_custom_field:`Add custom field`,custom_fields:`Custom fields`,custom_field_name:`Name`,custom_field_value:`Value`,sending_status:`Sending status`,name:`Ticketing tool`,assignee:`Assignee`,display_group:`Display group instead of assignee`,grouo:`Group`,tags:`Tags`,tags_to_add:`Tags to add`,tags_to_remove:`Tags to remove`,tags_helper:`Press "Enter" to validate a tag`,snooze:`Snooze`,sending_status_helper:`Be careful the name should be exactly the same as in the TT`,add_custom_field_helper:`If multiple values like in a dropdown, separate them with double dots (:). Example value1 : value2`},menu:{tooltip:{bold:`Bold ({{sign}} B)`,italic:`Italic ({{sign}} I)`,strike:`Strikethrough ({{sign}}
29 + Shift + S)`,underline:`Underline ({{sign}} U)`,heading_1:`Heading 1 ({{sign}} + Alt + 1)`,heading_2:`Heading 2 ({{sign}} + Alt + 2)`,bullet_list:`Bullet list ({{sign}} + Shift + 8)`,ordered_list:`Ordered list ({{sign}} + Shift + 7)`,link:`Link`},turn_into:`Turn into`,macro_variables:`Macro variables`},slash:{paragraph:{title:`Text`,description:`Add new text line`},callout:{title:`Callout`,description:`Add a callout`},dark_orange_callout:{title:`Red callout`,description:`Add a red callout`},light_orange_callout:{title:`Light Orange Callout`,description:`Add a light orange callout`},copyable_element:{title:`Copyable element`,description:`Add a copyable element`},bullet_list:{title:`Bullet list `,description:`Add a bullet list`},numbered_list:{title:`Ordered list`,description:`Add an ordered list`},toggle:{title:`Toggle`,description:`Add a toggle`},attachement:{title:`Attachement`,description:`Add an attachement`},media:{title:`Image/Video`,description:`Add a media`},heading:{title:`Heading `,description:`Add a level {{level}} heading`},placeholder:`Filter...`,macro:{title:`Macro`,description:`Add a macro`},table:{title:`Table`,description:`Add a table`},internal_note:{title:`Internal note`},ticketing_tool_macro:{title:`Ticketing tool macro`},ticketing_tool_info:{title:`Ticketing tool info`},gsheet:{title:`GSheet form`}},actions:{grey_callout:`Grey`,"light-orange_callout":`Light orange `,"dark-orange_callout":`Dark orange`,replace:`Replace `},macro_variable:{type:{macroInput:`Text field`,macroSelect:`Select field`,macroLink:`Hyperlink`,macroInputFirstname:`Firstname`,macroGreeting:`Greetings`,firstname:`Firstname`}},placeholder:`Write â/â for commandsâ¦`,table_actions:{addColumnBefore:`Add column before`,addColumnAfter:`Add column after`,deleteColumn:`Delete column`,addRowBefore:`Add row before`,addRowAfter:`Add row after`,deleteRow:`Delete row`,mergeCells:`Merge cells`,splitCell:`Split cells`,mergeOrSplit:`Split/Merge cells`,toggleHeaderCell:`Toggle header cell`},select:{new_options:`New option`},macroLink:{placeholder_link:`Link placeholder`,placeholder:`Placeholder`}},hilight_info:`Most viewed entries`,edition:`Edit`,update_info:`Last modification by {{author}} on {{date}}`,import_kb:`Import a KB`,kb:{entry_pricing:`Ticket remuneration: <1>{{pricing}}â¬</1>`},page:{delete:{success:`Page deleted.`},metadata:{edit_subtype:`Edit AI type`,edit_subtype_context:`Context`,edit_subtype_message:`Message`},case_rule:`Case rule`,automations:`Automations`,case_descr:`Case description`,data_layer:`Data layer`,has_actions:`Has actions`},last_saved_on:`Saved on {{date}}`,publish_draft:`Publish the draft`,draft:{status:`Draft`,invisible:`Draft`,visible:`Visible`},tooltip:{suggestion:`Suggestion`,suggestion_precision:`Precision`},all_kb:`Select all entries`,import_started:`Kb import in progress`,entries:`KB entries (one or more)`,switch_mode_tooltip:`To edit this KB, press E`,errors:{401:`Your session seems to have expired, you are not authorised to attempt this request`,403:`Sorry, you are not authorized to attempt this request`,404:`Sorry, the resource does not seems to exist`,500:`We seems to have encountered a problem with your request, please try again later`,kb_not_loggable:`The selected knowledge base must be loggable to link a reminder.`},delete_root_warning:`Tickets linked to this entry will be transfer to another existing entry to select below:`,delete_root_confirm:`Delete entry and reassign tickets`,deadlock_error_message:`The import process encountered a failure due to someone else concurrently editing the knowledge base you attempted to import, `,anonymous_hero:`Agent X`,cant_log_faq:`You can't log tickets for FAQ entries`,customer_is_not_active:`You can't log tickets to an inactive customer`,hyperlink_info:`The link you provide will be accessible by clicking on this text`,propose_enhancement:`Propose a KB improvement`,tips:`Please only share improvements <strong>related to the processes written in the KB, not to bill your tickets.</strong> <br /><br />â
<strong>What KB Comments should contain:</strong><ul><li>A typo / grammar / spelling mistake to fix</li><li>A process that has changed in a specific place</li><li>A macro to improve or update</li><li>Missing or outdated information in the KB</li></ul><br />â <strong>What to avoid:</strong><ul><li>Describing in the KBC what you replied in the ticket</li><li>Recapping what you are currently doing</li><li>Anything related to the resolution of a specific ticket</li><li>Asking to merge ticket xxx</li><li>Flagging a potential oversight after logging a ticket</li></ul>`,tips_feedback:`Please only share improvements <strong>related to the processes written in the KB, not to bill your tickets.</strong> <br /><br />â
<strong>What KB Comments should contain:</strong><ul><li>A typo / grammar / spelling mistake to fix</li><li>A process that has changed in a specific place</li><li>A macro to improve or update</li><li>Missing or outdated information in the KB</li></ul><br />â <strong>What to avoid:</strong><ul><li>Describing in the KBC what you replied in the ticket</li><li>Recapping what you are currently doing</li><li>Anything related to the resolution of a specific ticket</li><li>Asking to merge ticket xxx</li><li>Flagging a potential oversight after logging a ticket</li></ul>`,feedback_question:`Was this content relevant?`,confirmation_message:`Improvement proposal received!`,feedback_thumbs_up_message:`Thank you very much for your feedback!`,add_comment_tooltip:`Propose an improvement`,comment_drawer_title:`Comments`,firstname_tooltip:`Unknown firstname`,relevant_comment:`This comment was relevant`,irrelevant_comment:`This comment was not relevant`,show_archived_comment:`View archived comments`,hide_archived_comment:`Hide archived comments`,comment_created_at:`on {{date}} `,outbound:{log_outbound_session:`Log tickets from an outbound session`,start_at:`Starting from`,end_at:`Ending at`,account_used:`Account used during the session (aircall email address)`,submit:`Confirm the session and create the tickets`,success_unmatched:`Congrats! {{count}} tickets have been stored. You earned {{revenue}}â¬. {{notMatched}} tickets were not stored due to unmatched tags.`,shift_date:`Shift date`,success:`Congrats! {{count}} tickets have been stored. You earned {{revenue}}â¬`,finding_aircall:`Finding the corresponding Aircall account...`,finding_aircall_failed:`No account found around this time, fill it manually`},pricing_base:`Pricing`,add_tag_visible:`Add a tag visible to all`,entries_deleted:`KB entries successfully deleted`,confirm_delete:`Are you sure to delete ALL entries on this KB? WARNING, there might have issues to get them back (it should usually only be used to fast delete test KB entries)`,confirm_delete_btn:`DELETE ALL ENTRIES of this KB`,delete:{root_destination_required:`The new entry is required`},dynamic_agent_pay:`Enable dynamic agents pay`,comments:{empty:`There are no comments yet on this page.`,empty_customer:`There are no comments yet on this knowledge base.`,not_in_tree:`The comment does not exist in this mode.`},targeted_agent_pay_kb:`Targeted agent pay (automatic)`,cockpit_not_running:`You can't solve tickets without the Cockpit extension enabled`,add_first_entry:`Add your first Knowledge Base entry`,show_tree:`Show the tree`,generate_macro_ai:`Generate macro with AI`,generate_macro_ai_placeholder:`Describe what you want to write to the client`,generate_macro_ai_submit:`Generate`,generate_macro_ai_submit_another:` another`,generate_macro_ai_subtitle:`E.g.: âYour order has been refunded and you should expect the money to be refunded in 2 daysâ`,next_dynamic_agent_pay_tooltip:`New dynamic pricing from next Monday, based on the average handling time for this entry`,next_dynamic_agent_pay_tooltip_details:`Details here`,next_dynamic_agent_pay_tooltip_details_link:`/customers/7/knowledgebases/21074/pages/zm81yey-3P/viewer`,generate_macro_variant:`Variant`,annotations:{title_action:`Action`,title_context:`Check context`,title_message:`Check message`,wrong_type:`The {{toolName}} element cannot be in a "{{wrongType}}" section, but only in a "{{validType}}" section`,change_all_blocks:`Change all blocks`,tooltip_action:`To detail a process (images, text, ...) for an agent to perform an action (eg: answer to an end-user, refund an order, ...)`,tooltip_message:`To detail a process (images, text, ...) for an agent to check an information inside the end-user message (eg: contact reason, what is the defect on a product, ...)`,tooltip_context:`To detail a process (images, text, ...) for an agent to check an information inside an external tool (eg: order status, order date, ...)`,title_macro:`Macro`},blocks:{macro:`Macro`},gsheet_not_available_text:`The Google Sheets autofilling feature is not available here.`,gsheet_not_available_link:`Clic here to open this KB page in a new tab`,selected_content:`Selected content:`,page_loggable:`Enable agents to log ticket `,page_setting:{inherit:{default:`Inherit from KB (Default)`,yes:`Yes`,no:`No`}},comment_status:{new:`New`,archived:`Archived`,deleted:`Deleted`,deleted_tooltip:`Comment created on a page deleted since`},comment_processing:`Processing`,comment_relevant_label:`Relevant`,table_no_comments:{line1:`<strong>Proposez en 1 clic des améliorations sur la KB </string> (ex : information manquante, faute d'orthographe, ...)`,line2:`L'icône grise sur la droite d'une ligne`,line3:`L'icône "Pouce en bas" ou le bouton "Proposer une amélioration" en bas d'une page`,line4:`Le formulaire de facturation d'un ticket`,line5:`Vous pourrez ensuite suivre ici leur statut !`},margin_safety_message:`Not margin safe. In this configuration, client pricing should be at least {{amount}}. Ask a manager to override it if needed`,subtype:{add_context_title:`Add a page context`,add_context_subtext:`Use this if you need information from external tools`,add_message_title:`Add a page message`,add_message_subtext:`Use this if you just need a message to help choose between cases.`},subtype_none:`No subtype`,subtype_context:`Context`,subtype_message:`Me
29ssage`,case_annotations:{title_context:`Case context`,title_message:`Case message`},viewer:{copyable:{"internal-note":`Internal note`,"ticketing-tool-macro":`Ticketing tool macro`}},calls_training_explain:`For training purposes, here are the <strong>most recent calls that received high QC scores</strong>`,calls_training_warning:`Please note that these tickets are automatically selected and might still include opportunities for improvement`,calls_training_title:`Top-Rated Calls for Practice`,calls_training_tooltip:`Listen to top-rated calls`,cannot_unloggable_active_reminders:`You cannot disable loggability while active reminders are still linked to this knowledge base.`,reorder:{move_up:`Go up`,move_down:`Go down`},set_to_visible:`Set to visible`,set_to_draft:`Set to draft`,version:{publish:`Publish`,drawer_title:`Previous versions`,today_title:`Today:`,yesterday_title:`Yesterday:`,last_week_title:`Last week:`,last_month_title:`Month: `,older_title:`Older:`,unpublished_changes:`{{count}} modifications saved, not published`,page_was_modified:`This page contains unpublished changes.`,changes:{elementsModified:`Elements updated: {{count}}`,elementsDeleted:`Elements deleted: {{count}}`,elementsCreated:`Elements created: {{count}}`,pagesModified:`Pages updated: {{count}}`,pagesDeleted:`Pages deleted: {{count}}`,pagesCreated:`Pages created: {{count}}`,knowledgeBaseEdited:`Knowledge base updated`},view_history:`View history`,preview_title:`Version: {{name}}`,preview_title_published_by:`published by {{name}}`,restore_version:`Restore this version`,restore_version_confirm:`Are you sure you want to restore this version`,restore_confirm_1:`If you restore the version from <0>{{date}}</0>, this will become the <0>Current view</0>.`,restore_confirm_2:`If you wish to return to a previous version, you will have to restore a more recent version.`,edit_title:`Edit the version title`,ongoing_publish:`Publication is ongoing`,current_version:`Current`,publish_all:`Publish all entries`,cannot_restore_current:`You cannot restore the current version`,view_page_history:`View history`,page_history_title:`Previous versions`,select_version_to_preview:`Select version to preview`,tab_preview:`Preview`,tab_diff_split:`Changements`,split_current:`Version actuelle`,split_selected:`Version sélectionnée`,hide_changes:`Hide changes`,show_changes:`Show Changes`,history:`History`,current_title:`Current`},visible:`Visible`,hidden:`Hidden`,set_to_hidden:`Set to hidden`,header:{navigate_to_flow:`Go to the flow`,back_to_editor:`Back to the tree`},saving_in_progress:`Saving in progress`,menu:{update_non_loggable:`Change to non loggable`,update_loggable:`Change to loggable`,disabled_type:`You cannot change the loggable status of multiple pages with different loggable status`,disabled_disparity:`You cannot change the loggable status of pages from different entries`},failure_to_update_pages:`A problem occurred during the update of the pages`,copy_link:`Copy link to the entry`,generate_macro_result:`Macro generated`,pasting_in_progress:`Pasting already in progress`,translation_language:`Translate to`,retrain_model:`Retrain model`,integrity_check_anomalies_drawer_title:`KB integrity review`,integrity_check_loggable_page_missing_ticketing_tool:`Loggable page doesn't have a ticketing tool info`,integrity_check_not_loggable_page_has_macro:`Not loggable page has a macro, internal note or ticketing tool macro`,integrity_check_page_children_different_types:`Page has children with different types`,integrity_check_drawer_description:`This drawer highlights pages with possible logical errors. Addressing these will improve understanding of your KB for agents and AI.`,integrity_check:`Insight`,integrity_check_title:`Possible logical errors.`,integrity_check_description:`Addressing these will improve understanding of your KB for agents and Al.`,settings:{inherit:`Inherit`,special_price:`Special price`},chat:{placeholder:`KB chat : Get instant answers from your KB. Just ask a question and let the AI find the information for you`},flow:{display_settings:`Display settings`},generate_kb:`KB build`,auto_kb:{title:`KB Generation`,generation_failed:`Generation failed`,clear:`Clear`,status_done:`Done`,intents:`intents`,nodes:`nodes`,cost:`cost`,score:`Score`,accuracy:`Accuracy`,accuracy_description:`good answers on test tickets`,miss_coverage:`Miss Coverage`,miss_coverage_description:`tickets not covered by KB`,intent_coverage:`Intent coverage: {{value}}%`,tone_match:`Tone match: {{value}}%`,holdout:`/ {{count}} holdout`,auto_heal:`Auto-heal`,best:`Best: {{value}}%`,generation_complete:`Generation complete.`,evaluated_on_one:`Evaluated on {{count}} ticket`,evaluated_on_other:`Evaluated on {{count}} tickets`,iterations_one:`· {{count}} iteration`,iterations_other:`· {{count}}
29 iterations`,kbs_created_one:`KBs created ({{count}})`,kbs_created_other:`KBs created ({{count}})`,pages_one:`{{count}} page`,pages_other:`{{count}} pages`},gsheet_form:{forbidden:`You are not allowed to see these GSheet Forms`}},kb_set_template:{delete_error:`Sorry, we encountered an error while deleting your sets.`,delete_success:`Your set has been deleted successfully.`,fetch_error:`Sorry, we encountered an error while trying fetching sets.`,store_error:`Sorry, we encountered an error while trying to store your set.`,store_success:`Your set has been created successfully.`},kb_template:{add_content:`Click here to add content into it`,answer_subject:`Answer/Subjet`,at_the_beginning:`At the beginning`,at_the_end:`At the end`,click_here_edit:`Click here to edit it`,create_error:`Sorry, we encountered an error while trying to create your template.`,create_one:`Create one now`,create_success:`You have successfully created a template.`,delete_error:`Sorry, we encountered an error while deleting your template.`,delete_success:`Your template has been deleted successfully.`,edit_error:`Sorry, we encountered an error while editing.`,empty_info:`Your template is empty`,fetch_error:`Sorry, we encountered an error while trying to fetch KB template list.`,get_copies:`Sorry, we encountered an error, while trying to save you knowledge base template`,import:`Import a Template`,import_error:`Sorry, we encountered an error while importing the knowledge base template.`,import_success:`Knowledge base template imported successfully.`,insert:`Insert template`,no_templates_info:`There are no templates yet.`,question_number:`Question Number`,save_success:`Your template has been saved successfully.`,search:`Search for a template...`,search_error:`Sorry, we encountered an error while searching template.`,store_error:`Sorry, we encountered an error while trying to store your template.`,store_success:`Your template has been stored successfully.`,title:`Title`},language:{en:`English`,fr:`French`,de:`German`,es:`Spanish`,it:`Italian`,nl:`Dutch`,pt:`Portuguese ?`},lesson:{deleted_success:`Lesson successfully deleted`,updated_success:`Lesson successfully updated`},logs:{ticket_center:{linked_agent:`Agent`,logs_updated:`Logs successfully updated`,movement_type:{date:`Event date`,general:`Event`,options:{accepted:`Accepted`,all:`All events`,assigned:`Assigned`,disabled:`Disabled`,enabled:`Enabled`,escalated:`Escalated`,unaccepted:`Unaccepted`,unassigned:`Unassigned`,unescalated:`Unescalated`,log:`Log`,escalation:`Escalation`,close:`Close`,checkout:`Shift end`,inactivity:`Inactivity`,assignement_limit_reached:`Assignment time too long`}},page_title:`Logs - Ticket Center Logs`,refresh:`Refresh`,search_by_customer:`Search by customer`,search_by_hero:`Search by agent`,search_by_ticket_link:`Search by ticket link`,select_filter:`Please, filter your research to see the logs.`,ticket_created_at:`Creation (TC)`,ticket_customer:`Customer`,ticket_id:`Ticket ID`,ticket_link:`Link`,ticket_priority:`Priority`,ticket_provider:`Ticket provider`,ticket_provider_update:`Last message`,view_id:{general:`View ID`,all:`All the views`},routing_tag:{general:`Routing tag`,label:{rout_lvl1:`Routing level 1`,rout_lvl2:`Routing level 2`,escalation:`Escalation`,"recontact-hero":`Recontact agent`,chat:`Chat`,tc_ticket_call:`Call`},all:`All the tags`}}},macro:{add_content:`Add content to your macro...`,add_variables_info:`To make your macro more personalized, you can add as many variables as you want with the following format:`,auto_salutations_info:`If you want to add an adapted 'have a good day/evening', you can use this format:`,content:`Content of your macro...`,copy_info:`Macro copied`,copy_paste:`Macro Copy/Paste Setup`,fill_variables:`You must fill in all variables values before copying.`,help:`Macro Help`,my_variable_name:`my_variable_name`,prefilled_variables_info:`If you want your variable to have pre-filled choices, you can use this format:`,replace_variables:`Replace the variables with their corresponding values.`,salutations:`##salutations:{{Hello}}//Good morning//Dear##,`},mail:{congratulations:`Congratulations {{first_name}}!`,fountain_user_allocated:{line1:`You will now be able to finalize your training so that you can finally start with Onepilot. Here are the final steps to follow:`,line2:`
29- Connect to <a href="{{onepilot_link}}">Onepilot</a> (you received an invitation to create your password by email) and go to the âTrainingâ tab, then <strong>complete the training</strong> on all customers assigned to your batch (about 15 min per customer, paid)`,line3:`- Once the trainings are completed, <strong>book a personalized training</strong> with the Onepilot team on the button below. This will be remunerated`,line4:`Do not hesitate to come back to us if you encounter a problem.`,line5:`See you soon,`,subject:`Your Onepilot training`},fountain_user_created:{action:`Book a training session`,line1:`Well done! You are ready to become a Onepilot agent, thank you again for your time.`,line10:`- Once the courses are completed, your trainer will contact you via Slack to set up a personalized training session.`,line11:`See you soon,`,line2:`We are now assigning you to a batch: a team made up of one or several clients and a group of agents!`,line3:`Before you get started, we invite you first to create the following accesses:`,line4:`- <strong>Join us on Slack:</strong> with your personal email (not Onepilot). This is what we use to communicate with each other. Click on <a href="{{slack_invitation}}">this invitation</a> to get set up with your personal email`,line5:`- <strong>1Password</strong>: This is what we use to store the logins for our tools. You'll find the login for 1Password on Slack and the Chrome extension <a href="{{chrome_extension}}">at this address</a>`,line6:`- <strong>Grammarly</strong>: To avoid spelling mistakes! Click <a href="{{spelling_extension}}">on this link</a> to get set up`,line7:`Next and last steps ð`,line8:`- Log in to <a href="{{onepilot_link}}"> Onepilot </a> by following the instructions you received in another email ("Your Onepilot account") and go to the "Academy" tab to <strong> complete the general Onepilot course</strong>`,line9:`- Complete <strong>all the courses linked to your batch</strong> (15 min per client, you will be paid for each course)`,subject:`Next steps`},greeting:`Hello`,invoice_created:{action:`Access the invoice`,line1:`A new invoice is available on your dashboard.`,line2:`If you have any question, please contact us on [email protected]`,line3:`Thank you!`,subject:`New Onepilot invoice`,line4:`This invoice is addressed to {{emails}}. If you wish to add another contact address, please send a message to [email protected]`},invoice_reminder:{greeting:`Dear customer.`,line1:`It appears that the attached invoice n°{{reference}} is outstanding.`,line2:`If we do not receive payment from you within the next 7 days, we will be in the obligation to suspend your services.`,line3:`However, if this is a mistake, please contact us at [email protected].`,line4:`Have a nice day.`,subject:`Onepilot: outstanding invoice`,line2_alternative:`Can you confirm you received the invoice and processed it?`,line5:`---------------`,line2_churned:`Without payment from you within the next 7 days, we will be obliged to initiate a debt recovery process, which will incur additional fees.`},observation_finished:{action:`See the answer`,line1:`Your Account Manager has provided an answer to your message "{{subject}}" â
`,line2:`Thank you for your suggestion,`,subject:`Observation processed`},salutation:`The Onepilot team`,eodom:{salutation:`The Eodom team`,invoice_reminder:{subject:`Onepilot: outstanding invoice`,greeting:`Dear customer,`,r1_line1:`We are following up regarding invoice n°{{reference}}, which still appears to be outstanding.`,r1_line2:`Could you confirm receipt of the invoice and, if applicable, the expected payment date?`,r1_line3:`If this is a mistake, please do not hesitate to contact us at [email protected].`,r1_line4:`We remain of course available should you need anything.`,r2_line1:`Unless we are mistaken, invoice n°{{reference}} is still outstanding.`,r2_line2:`Please let us know if there is anything we can provide on our end to facilitate its processing.`,r2_line3:`If this is an error, please do not hesitate to contact us at [email protected].`,valediction:`Kind regards,`}},user_welcome:{action:`Create password`,line1:`Your account with Onepilot has been successfully created.`,line2:`This account is linked to this email address {{email}}`,line3:`Please create a password using this link:`,line4:`Thanks, and see you soon!`,subject:`Your Onepilot account`},weekly_batch_bonus_applied:{line1:`Congratulations, you reached <b>{{weekly_shifts_goal}} hours of shift</b> and <b>{{weekly_tickets_goal}} tickets</b>.<br>You unlocked <b>your {{weekly_bonus_amount}} special bonus</b> from {{startOfWeek}} to {{endOfWeek}} ! ð¥³`,line2:`The bonus amount will be paid to you on the next usual billing at the beginning of the month.`,subject:`Bonus unlocked`,line1_2:`Congratulations, you reached <b>{{weekly_hours_goal}} hours of shift</b> and <b>{{weekly_tickets_goal}} tickets</b>.<br>You unlocked <b>your {{weekly_bonus_amount}} special bonus</b> from {{startOfWeek}} to {{endOfWeek}} ! ð¥³`},weekly_quality_bonus_applied:{line1:`Find attached your weekly quality bonus summary related to your services for Onepilot`,subject:`Quality bonus`},user_welcome_google:{subject:`Your Onepilot account`,line2:`This account is linked to the Google account {{email}}`,action:`Sign-in`},new_hero_account:{subject:`Welcome to Onepilot â Letâs get you onboarded ð`,line1:`ð Congratulations, you're ready to become a Onepilot agent!`,arcade:`To make your onboarding smooth, follow the steps below in order. If you need help, youâll find all the support you need right {{arcade_link}}.`,arcade_link_url:`https://app.arcade.software/share/4SaVdoqzYW5EX3dIErtr`,arcade_link_text:`in this guide`,login_to_onepilot:`2. Log in to Onepilot`,use_signin_with_google:`â ï¸ Important: <strong>Donât enter your email and password manually</strong>. Click "<strong>Sign in with Google</strong>" instead.`,sync_and_setup_cockpit:`3. Activate synchronization and connect the Cockpit extension`,sync_and_setup_cockpit_required:`This is required to access your tools.`,join_slack_workspace:`4. Join our Slack space`,join_slack_workspace_with_email:`Click <a href="{{slackLink}}">here</a> to join with your personal email (not your Onepilot email) and chat with us.`,follow_onepilot_training:`5. Complete the Onepilot general training`,onepilot_training_take_your_time:`This unlocks access to the rest of your training. Take your time to get familiar with the platform.`,train_on_customers:`6. Train on your customers`,contact_your_ops:`7. Contact your Ops`,line2:`
29- Install Google Chrome (browser) and open it (<a href="https://support.google.com/chrome/answer/95346">learn how to do it here</a>).`,line10:`ð Donât forget to enable 2FA â it's mandatory.`,line3:`- Add a new profile to your Google Chrome and sign in with the credentials listed in this email below (<a href="https://support.google.com/chrome/answer/2364824">learn how to do it here</a>).`,line4:`- Enable sync when asked to.`,line9:`- Enable <strong>now</strong> (or your account could be automatically suspended) the two-factor authentication (<a href="https://support.google.com/accounts/answer/185839?hl=en">learn how to do it here</a>).`,line5:`If everything went fine, the login page of the Onepilot platform is showing, you can log in by clicking on the button "Sign-in with Google". You also have to sign in on the Cockpit extension (the blue icon top right of Chrome).`,line6:`ð Here are your email and its temporary password, you will need to change the password after the first sign-in:`,line7:`Need more help? Watch a video showing the process <a href="https://www.loom.com/share/2a81ff08b2734f408494933e5c445442">here<a>. You can also visit the <a href="https://app.onepilot.co/v2/customers/7/knowledgebases/21074/pages/OZGGFsqc_o/viewer">FAQ</a>`,line8:`You're still having an issue? Reply to this email if you need help.`,greeting:`Hello {{first_name}},`,v2:{line2:`<strong>1- Install Google Chrome and add a new profile</strong>`,line2_accountHelp:`Need help?`,line6:`<strong>5- Train on your <a href="https://app.onepilot.co/v2/academy/trainings">customers</a></strong>`,line6_subtitle:`~15 min per customer, and youâll get paid!`,line7_subtitle:`Once done, you can contact your account manager on Slack to book your 1-1 training session.`}},agent_invoice_created:{subject:`New Onepilot invoice`,line1:`The invoice for the services provided for Onepilot has been created. It is attached to this email.`},agent_invoice_minimum_not_reached:{subject:`Information about your invoice`,line1:`The amount of services billed during this period does not allow the generation and payment of an invoice because it is less than`,line2:`Don't worry, this amount will be added to the next billing period and an invoice will be raised if the total amount reach`},login_magic_link:{subject:`Your Onepilot sign-in link`,line1:`To sign in to Onepilot, please click the button below:`,line2:`This link is only valid during the next 10 minutes.`,action:`Sign in to Onepilot`},outside_eu:{line1:`We hope this message finds you well. Our technical team has informed us that your current location appears to be outside the European Union. As per GDPR regulations and the specific terms of your service contract, it is essential to adhere to compliance requirements when working with Onepilot.`,line2:`Understanding that exceptional circumstances may necessitate such arrangements, a grace period of 15 days is provided to make any necessary adjustments. Should relocating back to the EU within this timeframe pose a challenge, we strongly encourage you to discuss your situation with us.`,line3:`If it is not feasible for you to return to the EU shortly, please contact your designated Account Manager as soon as possible.`,line4:`Please be aware that if arrangements are not made after the 15-day period, we will need to temporarily suspend your account access as a measure of compliance adherence.`,line5:`Thank you for your understanding and cooperation. We appreciate your prompt attention to this matter and look forward to assisting you in resolving this situation as efficiently as possible.`,greeting:`Dear {{name}}`,subject:`Important: GDPR notification`},two_fa_reminder:{line1:`As part of our commitment to security, we require all users to <strong>enable 2-Step Verification for their Google accounts provided through Onepilot</strong>. This is a crucial measure to help safeguard your account against unauthorized access.`,line2:`<strong>If you have not yet enabled 2-Step Verification</strong>, we urge you to do so by visiting this link while signed in to your @onepilot-heroes.co Google account: <a href="https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome">https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome</a>`,line3:`Already enabled? If you've already set this up, no further action is required on your part, and we thank you for taking proactive steps towards securing your account!`,line4:`<strong>Accounts without 2-Step Verification enabled within one week of activation will be automatically locked as a security precaution.</strong>`,line5:`We appreciate your prompt attention to this matter. If you require assistance or have any questions, please contact your account manager.`,subject:`Reminder: Check your 2FA before getting locked`},weekly_on_demand_quality_bonus_applied:{subject:`Quality bonus - {{customerName}}`,line1:`Find attached your weekly quality bonus summary related to your services for Onepilot with the client {{customerName}}`},expert_agent:{line1:`Congratulations! Youâve become an Expert Agent. You now enjoy these exclusive benef
29its:`,line2:`- A quality bonus based on 40% of your revenue instead of 33%`,line3:`- An early access to shift selection 1 hour earlier every Wednesday`,line4:`- The option to receive your payments weekly (adjustable from your profile page)`,line5:`Keep going this way to maintain your status next month!`,action:`Visit the Challenges page`}},minimum:{accept:`Accept`,accept_request:`Accept request`,bonus:`Bonus`,calculation:`You worked on {{shift_hours}} hours of shifts eligible to a minimum and earned {{earned}} (tickets) + {{potential_bonus}} (potential quality bonus). Your minimum request amount would be {{shift_hours}} x {{minimum_hours}} - ({{earned}} + {{potential_bonus}}) = {{minimum_due}}`,date_request:`Request date`,date_shift:`Concerned date`,deny:`Deny`,deny_request:`Deny request`,hour_shift:`Shift hour`,how_is_calculated:`How minimum is calculated?`,manage:`Manage this minimum request`,manage_accept_bonus:`Accept and proceed to bonus`,manage_agent_bonus:`A bonus of <span class='text-success font-weight-bold'>{{minimum_due}}</span> will be applied, potential quality bonus considered (1/3 of agent revenue).`,manage_agent_payday:`This agent earned <span class='text-danger font-weight-bold'>{{earned}}</span> on {{shift_date}}.`,manage_agent_pretend:`He worked on <span class='text-primary font-weight-bold'>{{shift_count}}</span> shift(s) on {{shift_date}}, so he can pretends to a minimum of <span class='text-primary font-weight-bold'>{{minimum_hours}}</span>.`,manage_applied:`This request has been processed : <strong>{{amount}}</strong> bonus was applied`,manage_delete:`Delete this request`,manage_deny:`Deny this request`,manage_warning_duplicated_request:`Warning: this request seems to be duplicated with another one posted the same day.`,manage_warning_shift_todo:`Warning: this request seems to be a duplicate of another one posted the same day.`,minimum_request_deleted:`Minimum request is deleted`,new:`New minimum request`,pending_mr:`{{mr}} pending minimum request|{{mr}} pending minimum requests`,reason:`Reason`,reason_status:`Reason for status`,reasons:{new_hero:`I'm new at Onepilot`,other:`Other`,volume_tickets:`Not enough tickets`,auto_accepted:`Automatically accepted MR`,title_other_agents:`Eligibility Rules For other agents without enough tickets volume`,title_new_agents:`Eligibility Rules For new agents (first 5 shifts) `,new_hero_five_shifts:`(5 first shifts)`,new_hero_ten_shifts:`(5 first shifts)`},related_bonus:`Associated bonus`,request_error:{agent_has_no_shift:`No eligible shifts for this date`,agent_shift_has_no_started:`This shift has not yet started`,agent_shift_started_late:`A shift has been started late on this date. The minimum request is impossible ð`,already_request:`Request already sent for this date`,no_bonus_possible:`You can't apply a null or negative bonus to an agent`,no_mr_possible:`⢠Minimum payout reached`,remaining_shift:`All the day's shifts must be completed first`,positive_qc_score_is_too_low:`⢠{{score}}% of QC score`,not_eligible:`Eligibility rule(s) not reached`,missing_ask_tickets:`⢠No tickets requested on the TC on these shifts to indicate you didn't have enough to deal with: {{shifts}}`,shift_completion_not_reached:`⢠{{completion}}% of shift completion`,eligible_evergreen_user:{missing_minimum_training_amount:`⢠{{count}} Evergreen customer academy succeed`},is_not_new_hero:`You have completed too many shift hours to be considered a new Hero. Please select a different reason.`,is_current_day:`You cannot submit a minimum request on the same day.`},request_success:`Minimum request initiated, please upload your screenshots`,shift_concerned:`Concerned shift`,short:`Minimum`,status:{denied:`Denied, please read the reason and update your request`,pending:`Pending, to proceed`,processed:`Processed`,waiting:`Waiting for screenshots`},status_badge:{denied:`Denied`,pending:`Pending`,processed:`Processed`,waiting:`Waiting screenshots`},submit_store:`Validate and upload screenshots`,successfully_applied_bonus:`Successfully applied bonus {{amount}}`,title:`Minimum requests`,updated:`Minimum request successfully updated`,upload_screenshots:`Screenshots upload`,upload_screenshots_explanation:`Please take a screenshot showing the time of the day (your computer clock will do the thing) and screenshot of ticketing tool showing no backlog`,write_reason:`Write a reason here...`,analytics:{payment:`Agent Payment`,shift:`Shift`,start_at:`Started at`,init_backlog:`BL @ start`,end_backlog:`BL @ end`,end_at:`Ended at`,assigned:`Ass.`,logged:`Log.`,escalated:`Esc.`,afk:`AFK`,avg_tickets:`Avg/ticket`,no_tickets:`No tickets`,tooltip_no_tickets:`This data corresponds to the time spent without a single ticket assigned in the Ticket Center`,tooltip_afk:`This data corresponds to the cumulative time that is detected when an agent is considered inactive or absent.`,tooltip_avg_tickets:`This data is the average time it takes an agent to process a ticket.`,context:`Shifts Analytics are automatically calculated the night. As this MR concerns today's shift(s), please come back tomorrow to have better data.`,closed:`Clo.`},mui:{manage_agent_bonus:`A bonus of <span>{{minimum_due}}</span> will be applied, potential quality bonus considered (1/3 of agent revenue).`,manage_agent_payday:`This agent earned <span>{{earned}}</span> on {{shift_date}}.`,manage_agent_pretend:`He worked on <span>
29{{shift_count}}</span> shift(s) on {{shift_date}}, so he can pretends to a minimum of <span>{{minimum_hours}}</span>.`},manual_asking:`<strong>{{agent}}</strong> manually asked <strong>{{times}}</strong><strong> times</strong> tickets when there was no backlog left, and logged <strong>{{tickets}}</strong><strong> additional tickets</strong>`,eligibility:{title:`Eligibility Rules`,ligne_1:`Not having <b>reached the minimum payout of {{minimum}}</b> per hour by logging tickets (See FAQ)`,ligne_2:`Between 9 and 11⬠depending on the country`,ligne_3:`Not being in <b>hourly payment</b>`,ligne_4:`If youâre <b>within your first 5 shifts</b>, only the rules above are applied`,ligne_5:`Having <b>completed 95%+ of your shifts</b>`,ligne_6:`Eg. if 6h of shift planned, you must be there at least 5h42min, so be careful with late checkin, inactivity and early checkout`,ligne_7:`Having <b>70%+ QC score</b> over the past 60 days`,ligne_8:`QC score = Sum of +2 and +1 QC divided by the total number of QC`,ligne_9:`Minimum of 20 tickets reviewed for the condition to apply`,ligne_10:`When shifts done on non-TC customers without enough tickets to process, <b>having asked 2 tickets in the TC during your shift</b> (eg. for a shift finished at 9am, you should ask tickets before 9am)`,ligne_11:`Having succeed <b>2 Evergreen customer academy/<b> (see Academy page if available trainings)`}},news:{content:`News content`,countries:{de:`Germany`,es:`Spain`,fr:`France`,it:`Italia`,pt:`Portugal`,tr:`Turkey`,uk:`United Kingdom`},country:`Country`,create:`Create a News`,created:`News successfully created`,customer_linked:`Linked customer`,date_expired_before_started_error:`The expiration date of the news cannot be after the publication date`,delete_news:`Delete the news`,deleted:`News successfully deleted`,draft_news_info:`This news is a draft, publish it to make it available and notify users.`,edit_submit:`Update news`,expiration_date:`Remove the news from...`,expiration_date_help:`Do not fill if permanent`,expiration_news_info:`This news is temporary and will be automatically deleted at {{expire_at}}`,form_title:`News title`,mark_all_as_read:`Mark all as read`,mark_as_read:`Mark as read`,new:`New`,news_batch_label:`Batch`,news_client_label:`Customer`,news_delete_confirm_btn:`Yes, delete`,news_delete_modal:`Do you really want to delete this news ?`,news_delete_modal_info:`This action is irreversible. Once the news deleted, there will be no way to recover it.`,news_draft_status:`draft`,news_everyone_label:`Everyone`,news_expired_before_started_error:`The expiration date of the news cannot be after the publication date`,news_is_draft_status:`draft`,news_is_published_status:`published`,news_modal_cancel_btn:`No, cancel`,news_modal_confirm_btn:`Yes, publish!`,news_modal_reconfirm_btn:`Yes, publish it again !`,news_old_news_status:`old news`,news_publish_modal:`Do you really want to publish this news ?`,news_publish_modal_info:`This news' recipients will all be notified as soon as it is published.`,news_published_status:`published`,news_react:`React`,news_reaction:`Reaction(s)`,news_reaction_haha:`Funny`,news_reaction_liked:`Like`,news_reaction_loved:`Love`,news_reaction_sad:`Sad`,news_republish_modal:`Do you really want to publish this news again ?`,news_republish_modal_info:`If you continue, this news' recipients will all be notified again.`,other_heroes:`other agents`,publish_news:`Publish the news`,published:`News successfully published`,publishing_modal_loader:`Publication in progress`,read_at:`Read at`,recipient:`Recipient`,republish_news:`Notify again`,show:`Show news`,start_date:`Show the news from...`,start_date_help:`Do not fill if publishing right now`,start_news_info:`This news will be available from {{start_at}}`,submit:`Add a news`,title:`News`,title_placeholder:`News Update...`,tracking_notifications:`Notifications tracking`,unread:`Unread`,updated:`News successfully updated`,user:`User`,you:`You, `,json_content:`{"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Hello ð"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"type":"text","text":"A training {{customerName}} has just been added!"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"type":"text","text":"You have until {{mandatoryDate}} to pass it so you can keep shifting."}]},{"type":"paragraph"},{"type":"paragraph","content":[{"type":"text","text":"Have a nice day and happy shifting ð"}]},{"type":"paragraph"}]}`,academy_title:`Training {{customerName}} to be completed by {{mandatoryDate}}`,read_news:`Read news`,save_and_notify:`Save and notify`,save_without_notification:`Save without notification`,save_successful:`News saved successfully`,updated_by:`By {{author}} on {{date}} at {{time}}`,read:`News read successfully`,save_failed:`Error during the update of the news`},observation:{action:`Action`,add_observation:`Add message`,answer:`Onepilot answer`,answer_placeholder:`You can answer the message here`,back:`Back`,cancel:`Cancel`,choose:`Choose`,comment:`Comment`,confirm_delete:`Do you really want to delete this message?`,confirm_modal:`A notification will be sent to the customer, continue?`,create_observation:`Create a new message`,created_at:`Creation date`,customer:`Customer`,customer_observation:`Customer Message`,delete:`Delete`,delete_observation:`Delete message`,deliver_to:`Deliver to`,edit:`Edit`,edit_observation:`Edit a message`,edit_observation_btn:`Edit message`,filter_by_reason:`Filter by reason`,filter_by_status:`Filter by status`,info_box:`Information box`,info_box_message:`We do our best to provide a quick, human, and quality response to your users. A concern, a suggestion, or a remark? Send it here. We will come back to you soon ð¦¸ââï¸ð¦¸ââï¸`,link:`URL to ticket`,new_observation:`New message`,note:`Private note`,note_placeholder:`You can leave a private note here`,observation:`Message`,observation_placeholder:`Specify here, your message will be quickly taken into account â
`,observations:`Messages`,observations_list:`Messages list`,other:`Other`,read_observation:`Read a message`,reason:`Reason`,reasons:{acknowledgements:`Acknowledgements`,communication_am_problem:`Problem with communication with my Account Manager`,flag_ticket_not_listed:`Flag a ticket not listed in the tickets index`,functionality_suggestion:`Functionality suggestion`,general_problem:`General problem`,news_info:`News/infos`,quality_tickets_problem:`Problem with the quality of the tickets`,response_times_problem:`Problem with response times`},recipients:{both:`Both`,my_heroes:`My agents`,onepilot_team:`My account manager`},search:`Search`,search_by_customer:`Search by customer`,send_observation:`Send the message`,status:`Status`,statuses:{finished:`Finished`,in_progress:`In progress`,new:`New`},subject:`Subject`,subject_placeholder:`Message subject`,success_delete:`Message successfully deleted`,success_store:`Me
29ssage successfully sent. We will take it as soon as possible, thank you for your suggestion!`,success_store_admin:`Message successfully sent`,success_store_admin_notif:`Message sent & notified customer successfully`,success_update:`Message successfully modified`,success_update_notif:`Modified message & notified customer successfully`,title:`Communication`,unfinished:`Unfinished`,url_ticket:`URL ticket`},operation_schedule:{assigned_shift:`Shift successfully assigned to the agent`,cancel_creation_capsule:`Capsule creation cancelled because is the same customer`,cancel_update_capsule:`Capsule update cancelled because the customer is already in the capsule`,created_capsule:`Capsule successfully created`,created_shift:`Shift successfully created`,duplicate_week:`Update default schedule`,duplicate_week_confirmation:`Are you sure you want to apply this schedule's agents quantity and capsules to W+3 ?`,duplicate_week_modal_confirm:`Update`,duplicate_week_modal_title:`Update default schedule`,duplicate_week_success:`Default schedule successfully updated`,error_assigned_shift:`Something went wrong during the assignement...`,error_created_capsule:`Something went wrong during the creation of a capsule...`,error_created_shift:`Something went wrong during the shift creation...`,error_removed_capsule:`Something went wrong during the deletion of a capsule...`,error_removed_shift:`Something went wrong during the shift deletion...`,error_unassigned_shift:`Something went wrong during the unassignement...`,error_update_assignment_shift:`Something went wrong during the update of the assignment...`,no_show:`[NO SHOW]`,ongoing_created_capsule:`Creation of the capsule in progress ...`,ongoing_removed_capsule:`Capsule suppression in progress ...`,ongoing_updated_capsule:`Update of the capsule in progress ...`,removed_capsule:`Capsule successfully deleted`,removed_shift:`Shift successfully removed`,unassigned_shift:`Shift successfully unassigned from the agent`,update_assignment_shift:`Assignment successfully updated`,updated_capsule:`Capsule successfully updated`,warning_mix_capsuled:`â ï¸ Warning: Some customers require TC while others donât`,shift_copied:`The shift has been successfully copied into clipboard`,hero_view:`Agent View (Press 'H')`,fail_duplicate_week:`Failed to duplicate shifts`,cannot_create_regular_shift_from_extra_shift:`Impossible to create a shift out from an extra shift`},pagination:{next:`Next »`,previous:`« Previous`},passwords:{reset:`If this email exists, you will receive an email to reset your password`,sent:`We have emailed your password reset link!`,throttled:`Please wait before retrying.`,token:`This password reset token is invalid.`,user:`If this email exists, you will receive an email to reset your password`},pricing:{add:`Add new tickets threshold`,added:`New tickets threshold added successfully.`,agents_billing_channels_title:`Agents billing channels`,agents_locations_title:`Agents location billing plan`,already_exists_channel:`This channel already exists for this billing plan`,apply:`Apply billing plan changes`,apply_agents_billing_channels:`Apply agents billing channels changes`,apply_billing_channels:`Apply billing channels changes`,apply_billing_locations:`Apply billing locations changes`,billing_channels:`Billing channels`,channel:`Channel`,channels:`Channels`,current_threshold:`Current threshold`,deleted:`Tickets threshold deleted successfully.`,deleted_billing_channels:`Billing channel entry deleted successfully`,deleted_billing_locations:`Agents billing location entry deleted successfully`,empty:`There is no billing plan set for this customer`,empty_agents_billing_channels:`There is no agents billing channels set for this customer`,empty_billing_channels:`There is no billing channels set for this customer`,empty_billing_location:`There is no agents billing locations set for this customer`,error_cant_delete:`You cannot delete this tickets threshold because no other exists`,errors:{overlaps:`Overlapping tickets entered. 30 Your values overlap with an existing billing plan.`},fill_price_per_ticket:`Add new price per ticket`,fill_rate:`Add new rate`,fill_threshold:`Ticket threshold`,leave_empty_no_update:`Leave empty if no update`,location:`Location`,locations:`Locations`,plan_title:`Billing plan`,preview_ticket_agent_payment:`Ticket agent payment preview`,preview_ticket_price:`Ticket price preview`,pricing_agent_apply:`Pricing AGENT to apply`,pricing_customer_apply:`Pricing CUSTOMER to apply`,rate:`Rate`,success_edit:`Successfully edited billing plan`,success_edit_billing_channels:`Successfully edited billing channels`,success_edit_billing_locations:`Successfully edited agents billing locations`,threshold:`Tickets threshold (from X tickets)`,threshold_max:`Tickets threshold (Max.)`,threshold_min:`Tickets threshold (Min.)`,ticket_base_agent_payment:`Ticket base agent payment`,ticket_base_billed_amount:`Ticket base billed amount`,title:`Price`,update_pricing:`Update pricing`,updated:`Tickets threshold updated successfully.`,warning_channels:`Only use this section if the client needs a special pricing per channel, leave empty if standard`,warning_locations:`Only use this section if the client needs a special pricing per location, leave empty if standard`,mass_update_pricing_updated:`Tickets billed amount and/or agent payment successfully updated`,charged:`Successfully initiated payment`,qc_lead_base_payment_title:`Billing plan for a Hero Lead`,qc_lead_base_payment:`QC base rate`,hour_start:`Hour start (optional)`,hour_end:`Hour end (optional)`},qc:{agent_can_qc:`The agent can do quality check`,applied:`Quality check successfully applied`,button:`Check quality`,comment:`Quality comment`,empty:`There are no tickets to check at this time`,error_qc_generate:`No ticket available, with these parameters, to generate a new QC`,nb_qc_to_generate:`Number of QC to generate`,new_session:`Start a new QC session from this list`,part_customer:`Percentage of tickets to be checked each week`,part_customer_applied:`Percentage successfully modified`,part_info_box:`To perform quality checks yourself, enter a percentage of weekly tickets to check. Every Monday, tickets will be automatically drawn and marked as to check in this section â¨`,qc:`QC`,qc_agent_info:`You can here participate to the tickets quality check, please be careful and rigorous when doing it. Do not hesitate to contact the Onepilot team if needed. Thank y
30ou!`,qc_generate:`Generate new QC`,qc_generate_for:`Generate QC for {{customer}}`,session_description:`This will start a QC session based on the tickets to review currently displayed on this page, filter included`,start_new_session:`Start the new session`,string:`Quality Check`,success_qc_generated:`{{nb_tickets}} new QC were generated for customer {{customer}}`,ticket_submit:`Confirm QC on this ticket`,tickets:`Quality Check : tickets list to check`,tickets_edit:`Review the quality of a ticket`,tickets_list:`Tickets list to check`,back:`Back to quality check`,start_date:`Start date`,end_date:`End date`,comment_kb_placeholder:`Incomplete KB answer because...`,seen:`Seen`,processed_by:`Ticket #{{ticketId}} processed by {{name}}`,processed_on:`on {{date}} - <strong>{{customer}}</strong>`,previous_ticket:`Previous ticket`,next_ticket:`Next ticket`,session_cleared:`Session completed`,empty_messages:`Message history is not available (non-TC client)`,review_related_ticket:`Review a related ticket`,logged_by:`<span>Ticket #{{id}}</span> logged by <span>{{author}}</span>`,history_unavailable:`Message history is not available`,process_by_hero_lead:`Process QCs`,qc_hero_lead_payment:`Remuneration for this quality control is`,back_to_agent_dashboard:`Back to dashboard`,session_title:`QC Session`,include_kb_disabled_qc:`Include KBs with disabled QC`,your_note:`Your note: {{emoji}} <subtitle>{{sign}}{{note}}</subtitle>`,call_caller:`Caller`,call_callee:`Callee`,dashboard:`QC Dashboard`},qc_reasons:{area_improvements:`Areas for improvement`,buttons:{major_mistake:`Major mistake`,minor_mistake:`Minor mistake`,overdelivered:`Outstanding`,standard:`Good`},callout_suggestion:{major_mistake:`You received {{nbRemarks}} major negative remarks ({{percent}}%)!<br> Follow the tutoriels again, take an appointment with your manager, you can make it. ð`,minor_mistake:`You received {{nbRemarks}} minor negative remarks ({{percent}}%)!<br> Few improvements, you still can improve.. keep on! ð¦¸`,overdelivered:`You received {{nbRemarks}} positives remarks ({{percent}}%)!<br> Amazing! Keep on this way! ð`},improvement:{major_mistake:`Few attentions here..`,minor_mistake:`Improvement`,overdelivered:`Extremely positive review`,positive:`Positive review`,positivenrd:`Positive review`},minor_negative_remarks:`Minor negative remarks`,negative_remarks:`Major negative remarks`,positive_remarks:`Positive remarks`,reason_repartition:`Reason repartition`,reason_type:`Reason(s)`,related_reason_type:{customer_delight:{badge:`success`,color:`green`,description:`Ticket is awesome, guaranteed wow effect.`,name:`Customer delight`,suggestion:`Excellent work! You made a customer happy, congrats! ð`},fast_response_time:{badge:`success`,color:`green`,description:`The response time is faster than average`,name:`Fast response time`},good_customization:{badge:`success`,color:`green`,description:`The ticket has been really personalized`,name:`Good personalization`},great_initiative:{badge:`success`,color:`green`,description:`The agent has shown proof of great initiative.`,name:`Great initiative`,suggestion:`Such a great initiative! Keep on pushing this way! ð¦¸`},instructions_unfollowed:{badge:`danger`,color:`red`,description:`The agent didn't follow the process mentioned in the KB.`,name:`Instructions not followed`,suggestion:`Follow instructions from the knowledge base to increase quality! ð¡`},lack_customisation:{badge:`warning`,color:`orange`,description:`The ticket is not personalized (or not enough) and seems to be processed by a bot.`,name:`Lack of customisation`,suggestion:`Thatâs a good start! Remember to personalize your answer as much possible to prevent looking âroboticâ ð¤`},no_answer_client:{badge:`danger`,color:`red`,description:`The agent's answer is off.`,name:`Not answering client question`,suggestion:`Take time to contextualize and read the whole ticket to avoid going off-topic. â¨`},other:{description:`Observation`,name:`Other`},poor_response_time:{badge:`warning`,color:`orange`,description:`The agent took too much time to handle this ticket.`,name:`Poor response time`,suggestion:`Remember to enable your notifications to answer tickets faster, especially chat & phone! â³ `}
30,poor_syntax:{badge:`warning`,color:`orange`,description:`The agent could improve his spelling, grammar, or syntax.`,name:`Poor syntax, grammar, or spelling`,suggestion:`Remember to proofread and use a writing assistant if necessary for better results! ð`},process_followed:{badge:`success`,color:`green`,description:`Required process has been followed.`,name:`Process followed`},repeating:{description:`Recurring minor mistakes`,name:`Repeating`},repeating_lack_customisation:{badge:`danger`,color:`red`,description:`Ticket is not personalised (or not enough) and doesn't look like a human. Repeated too many times (5).`,name:`Repeated: Lack of customisation`,suggestion:`Be a bit more personal! It avoids looking like a robot ð¤`},repeating_poor_response_time:{badge:`danger`,color:`red`,description:`The agent took too much time to handle this ticket. Recurring too many times (5).`,name:`Repeated: Poor response time`,suggestion:`If you have any trouble monitoring live tools (phone/chat): get help from your batch manager to improve ðª`},repeating_poor_syntax:{badge:`danger`,color:`red`,description:`The agent could improve his spelling, grammar, or syntax. Recurring too many times (5).`,name:`Repeated: Poor syntax, grammar, or spelling`,suggestion:`Improve your spelling by proofreading before sending and by using a writing assistant if needed ð`},solved_problem:{badge:`success`,color:`green`,description:`You solved the problem`,name:`Problem solved`},ticket_unlogged:{badge:`danger`,color:`red`,description:`The ticket hasn't been logged.`,name:`Ticket log error`,suggestion:`Every ticket must be logged. Donât work for free ð`},unnecessary_interact:{badge:`danger`,color:`red`,description:`The interaction was unnecessary as we already had the pieces of information asked.`,name:`Unnecessary interaction`,suggestion:`Do a deep search on a ticket: take a look at past conversations and the back-office to solve it efficiently! ðµï¸`},went_extra_mile:{badge:`success`,color:`green`,description:`Gone further than expected`,name:`Went an extra mile`}},remarks:`Remarks`,repeating_remarks:`Repeated remarks`},quality_check:{agent_can_qc:`The agent can do quality check`,answer:`KB entry`,applied:`Quality check successfully applied`,associated_flag:`Associated flag`,button:`Check quality`,comment:`Quality comment`,created_at:`Created at `,empty:`There are no tickets to check at this time`,error_qc_generate:`No ticket available, with these parameters, to generate a new QC`,incomplete_kb:`KB answer incomplete because ...`,kb_comments:`KB comments`,kb_corrected:`KB reviewed?`,kb_not_perfect:`KB to review?`,last_qc:`You did it! That was the last ticket to check in your session! ð`,link_copied:`Ticket link copied`,nb_qc_to_generate:`Number of QC to generate`,no_tickets_found:`No tickets have been found, check your filters`,open_ticket:`Open ticket`,part_customer:`Percentage of tickets to be checked each week`,part_customer_applied:`Percentage successfully modified`,part_info_box:`To perform quality checks yourself, enter a percentage of weekly tickets to check. Every Monday, tickets will be automatically drawn and marked as to check in this section â¨`,qc:`QC`,qc_agent_info:`You can here participate to the tickets quality check, please be careful and rigorous when doing it. Do not hesitate to contact the Onepilot team if needed. Thank you!`,qc_generate:`Generate new QC`,qc_generate_for:`Generate QC for {{customer}}`,qc_read_by_agent:`Review seen by the agent`,recontact:`Recontact?`,remark:`Reasons`,specify_in_comment:`You can write here a comment about the quality of this ticket`,string:`Quality Check`,success_qc_generated:`$t(ticket_number) new QC were generated for customer $t(customer)`,ticket_submit:`Confirm QC on this ticket`,ticketing_tools:`Ticketing tools`,tickets:`Quality Check : tickets list to check`,tickets_edit:`Review the quality of a ticket`,tickets_list:`Tickets list to check`,form:{error_message:{at_least_one_reason:`This field must contain at least one reason`,quality_required:`This field is required`,qc_point_not_val
30id:`The provided value is not valid. Select a valid option from the list above.`}},no_tickets_found_hero_lead:`No tickets found`,all_qc_done:`All tickets were checked`},referral:{client_program_btn:`Drop my lead`,client_program_refer_client_body_1:`ð¤ <strong>Earn {{nb}} free months of subscription</strong>`,client_program_refer_client_body_2:`ð Complete a little form. One member of the sales team will get back to you ASAP to qualify the lead and get an intro`,client_program_refer_client_body_3:`ðµï¸ââï¸ Our ideal customers are either e-merchants, marketplaces, mobility or SaaS actors`,client_program_title:`Client Referral Program`,program_intro:`Propose a prospect introduction`,program_refer_client_body_1:`ð¼ Do you know someone in a potential prospect and are you able to make an introduction?`,program_refer_client_body_2:`ð¸ Earn <strong>{{amount}}</strong> if the prospect becomes an Onepilot customer as a result of your introduction.`,program_refer_client_body_3:`ð Please note, you must know someone in the prospect with whom you can give us an introduction. 'Hunting' is prohibited. `,program_refer_client_title:`Refer a future Onepilot client`,program_refer_hero_body_1:`𦸠Receive <strong>{{amount}}</strong> bonus by referring a future Onepilot agent.`,program_refer_hero_body_2:`ð The bonus is unlocked after <strong>150⬠billed by your</strong> referal.`,program_refer_hero_contact:`The candidate simply has to input your email in the referral step of his/her application`,program_refer_hero_title:`Refer a future Onepilot agent`,program_title:`Agent Referral Program`,title:`Referral`},reminder:{active:{no:`No`,yes:`Yes`},add_new_reminder:`Add a new reminder`,filter_by_reminder:{no:`No`,yes:`Yes`},filter_reminder:`Search by reminder`,reminder:`Reminder`,reminder_event:{deleted_success:`Reminder event successfully deleted`},reminders:`Reminders`,attached_kb:`<disabled>Reminder log on <b>KB #{{reminderKbQuestionNumber}} {{reminderKbTitle}}</b> (set up by account manager)</disabled>`,reminder_users:{bill:{not_found:`Reminder not found`,not_active:`This reminder is not active.`,not_loggable:`This reminder is unloggable.`,already_logged:`This reminder has already been logged`,not_assigned:`This reminder is not assigned to you`}}},reminders:{active:`Active`,at:`At`,attach_kb:`Attach a kb entry`,back_integrations:`Back to integrations`,basics:`Basics`,checkin:`Agent check-in`,configuration:`Configuration`,confirm_delete:`Are you sure you want to delete this reminder?`,create:`Create reminder`,create_reminder:`Create reminder`,create_success:`Reminder has been successfully created`,day:`day`,day_selection_description:`Select the days of the week the Reminder to be active`,delete:`Delete reminder`,delete_success:`Reminder has been successfully deleted`,disabled:`Draft`,eligible_hours:`Eligible hours`,entry_kb:`Kb entry`,exact_timing_description:`This trigger will allow you to choose to the minute when this reminder will appear`,exacttime:`Exact Timing`,exclusive:`Exclusive reminder`,exclusive_info:`When toggled on, this option makes this Reminder only popping to 1 eligible agent per hour.`,form_error:`The form could not be validated. Please correct the fields before sending it back.`,from:`From`,hero_checkin_description:`This will make your reminder triggers at the beginning of a shift`,make_log_possible:`Make ticket log possible`,multiple:`Multiple log`,new_hour_rule:`Add new hour rule`,no_ticket_description:`This will make your reminder triggers when an agent has no more tickets (2nd lvl routing)`,noticketavailable:`No ticket available`,options:`Options`,recurrence:`Recurrence`,repeat_on:`Repeat on`,single:`Single log`,time_selection_description:`Select which hours the reminder have to be active`,timeselection_error:`The end time of the reminder must be greater than the start date`,to:`to`,trigger:`Trigger`,type_multiple:`You received a Reminder on {{ customerName }}. Follow the instructions below carefully to log it once or multiple times, then close it if necessary.`,type_single:`You received a Reminder on {{ customerName }}. Follow the instructions below carefully to log this Reminder.`,type_unloggable:`You received a consultative Reminder on {{ customerName }}.`,unloggable:`Unloggable`,update:`Update reminder`,update_reminder:`Update reminder`,update_success:`Reminder has been successfully updated`,escalate_reminder:`Escalate this reminder`,log:`Log reminder`,comment:`Comment`,escalate_on:`Reminder Escalate on`,escalade:`Escalade`,read_reminder:`Read and close`,reminders:`Reminders`,add_new_reminder:`Add a new reminder`,name:`Name`},shift:{already_assigned:`You are already assigned to this slot.`,already_attributed:`Oops, this shift has already been assigned`,applied_to_near_shifts:`Group successfully applied to similar shifts`,apply_to_near_shifts:`Apply this group to similar shifts of other weeks (if applicable)`,assignable_on:`Assignable on`,assigned:`Assigned to`,assignment_of_agents:`Assignment of agents`,assignment_of_shifts:`Assignment of shifts`,automatically_assigned:`Selected client is a member of a group. The rest of your clients from this group have been automatically assigned for this shift`,automatically_unassigned:`Selected client is a member of a group. The rest of your clients from this group have been automatically unassigned for this shift`,black_schedule:`Blacklist scheduling`,black_schedule_update:`Blacklist scheduling`,blocking_shift:`Shifts blocking`,calendar:`Shift calendar`,calendar_mine:`My shift schedule`,callout_info:`Click on a title ("Monday" ; "07-09h" etc.) to select an entire column or row`,cannot_access:`You cannot access this shift`,cannot_check_in_second_shift:`You don't need to check-in for a consecutive shift`,cannot_check_out_in_shift:`You can't end your shift still in progress.`,cannot_unassign:`You cannot unassign yourself at this shift`,capsule_created:`Capsule successfully created`,capsule_deleted:`Capsule successfully deleted`,choose_my_shifts:`Choose my shifts`,client_already_attributed:`This client has already been assigned to you, unassign yourself to choose it`,client_shift_assigned_to_me:`Client shift assigned to me`,client_shift_available:`Available client shift`,confirmation_text:`Are you sure to finish your shift? In case of issue, please contact your Account Manager.`,continue_shift:`Continue my shift`,current_rank:`Current Rank`,current_week_remove:`You cannot remove yourself from this shift`,customer:`Customer`,customers_ticketing:`Customers ticketing`,deleted:`Shift successfully deleted`,description:`Description`,disable_only_weekdays:`Reactivate shifts from week-end`,disable_only_weekend:`Reactivate shifts from weekdays`,display_schedule:`Display my schedule`,duplicated:`Week successfully duplicated`,earned_payment:`Total earned payment`,earned_quality_bonus:`Earned quality bonus`,enable_only_weekdays:`Enable shifts only at weekdays`,enable_only_weekend:`Enable shifts only at week-end`,end_extra_shift:`End my extra-shift`,end_of_week_remove_monday:`You cannot remove yourself from a shift that takes place on Monday at the end of the week.`,end_shift:`Leave temporarily`,end_shift_unassign:`Unassign and end your shift ?`,escalation_rate:`Escalation rate`,escalation_resolved:`Escalations resolved`,estimate_payments:`Estimate payments`,from:`Shift from`,general_quality_score:`Number of points`,green_flags_rate:`Green Flags Rate`,group_not_same_batch:`You cannot pick a shift from group of another batch`,hello:`Hello <b>{{agent}}</b>`,hero_msg:`Ready to continue your missions? ð¦¸`,heroes_on_batch:`Agents on batch`,info_check_in_consecutive:`Previous shift started at {{hour}} but you had not checked in at the right time ð`,info_conflicted_tz:`Warning: You are currently viewing shifts from a different timezone. You will find the conversion in this column.`,info_shift_i18n:`Info: Following our international opening, you can now consult the shifts of other countries.`,join_hq:`Join "HQ Agents"`,join_room1:`Join "Special Agents Room 1"`,join_room2:`Join "Special Agents Room 2"`,link:`Link`,mine:`My shifts`,mine_from_batch:`Shifts from my batch`,minimum_request:`Minimum request`,name:`Name`,news_to_read:`News to read`,next_shift:`Next shift at {{shift}}`,no_fullstaff_on_this_capsule:`You can't select this shifts capsule because you are not staffed on at least one customer of it`,
30no_shift:`There is no shift to check in`,no_shift_end:`There is no shift to check out`,no_trained_on_this_capsule:`You can't select this shifts capsule because you are not trained on at least one customer of it. Complete your course(s) before picking this capsule`,no_trained_on_this_customer:`You can't select this shift because you are not trained on the customer. Complete the customer course and try again`,not_allowed_to_pick_shift:`You are not allowed to pick this shift yet.`,on_the_ticket_center_button:`the start shift button located on your ticket center`,orange_flags_rate:`Orange Flags Rate`,password:`Password`,pending_quality_bonus:`Potential pending quality bonus`,perfect_kb_rate:`Rate of KB Comments reported`,period:`Period`,please_click_on:`please click on`,please_read_remarks:`You must read your news and remarks before checkin-in for your {{hour}} shift`,please_start_shift:`You didn't started your shift`,quality:`Quality`,quantity:`Quantity`,red_flags_rate:`Red Flags Rate`,replicate_weeks:`Apply this calendar to other weeks`,replicate_weeks_details:`Are you sure to apply displayed shifts for [S+1 ; S+2 ; 'Default Schedule']?`,replicated_capsule_weeks:`Capsules successfully applied to the following weeks`,require_reading:`Please read the news and ticket's remarks to start your shift.`,restart_shift:`Restart my shift`,review_marked_tickets:`Marked tickets review`,review_quality_check_tickets:`QCs review`,schedule:`Schedule`,schedule_log:`Schedule logs`,schedule_no_log:`No log`,schedule_operations:`Operational Schedule`,schedule_subscription_mine:`Subscribe to my schedule`,see_hitory:`See hitory`,shift:`Shift`,shift_assigned:`Shift client successfully assigned!`,shift_coming:`Shift coming`,shift_in_progress:`There is a shift currently in progress`,shift_no_started:`You did not start your shift`,shift_not_found:`No shifts to display`,shift_past:`This shift has passed`,shift_removed:`Shift client successfully removed`,shifted_hours:`Shifted hours`,slot_already_attributed:`Oups, this slot has already been assigned`,solution:`Solution`,start_shift:`Check in`,start_shift_warning:`To start your shift, you must:<ul><li>have read all your news</li><li>have taken into account your possible remarks</li><li>start your shift 7 minutes before the beginning of it if you are early</li></ul>`,started_shift:`Shift checked in at {{hour}}`,started_shift_successfully:`Shift succesfully checked in`,started_success:`Shift Started with success`,summary:`Summary`,tcv2_start:`To start using the <blue>Ticket Center v2</blue>, click on the button above.`,ticket_average_number:`Average number of tickets solved per hour`,ticket_quality_review:`Ticket quality review`,tickets_to_verify:`Ticket(s) to verify`,title_management:`Capsule management`,to_not_consired_missing:`in order to not be considered as missing`,update_black_schedule:`Update blacklist schedule`,update_schedule:`Update my schedule`,updated:`Shift successfully updated`,username:`Username`,verbatim_entered_rate:`Rate of verbatims entered`,view:`View`,visibility_of_shift:`Visibility of the shift`,warning:`Warning`,whats_up:`What's up?`,your_statistics:`Your statistics`,hybrid_capsule:`This shift cannot be integrated into this capsule, because this customer is not full TC.`,different_batch:`Pasting customers from another batches is not possible`,open_slot:`Open slot`,taken_slot:`Taken slot`,absent_hero:`Absent agent`,extra_shift:`Extra-shift`,extra_staff:`Extra-staff`,earned_qc_hero_lead:`Earned doing QC as Hero Lead (will be payed in W+1)`,earned_esc_hero_lead:`Earned treating escalations as Hero Lead`,including:`including`,of_tickets:`of tickets`,earning_with_bonus:`Average earning per hour including bonuses`,earning_without_bonus:`Average earning per hour excluding bonuses`,per_hour:`# of hours shifted`,cockpit_not_running:`You can't start your shift without the Cockpit extension enabled`,different_agents_assigned_merge_error:`Impossible to merge shifts that are assigned to different agents`,no_show_sms:`Hello! Just a reminder: your Onepilot shift started 7 minutes ago. If youâre having any trouble, let us know on Slack!`,no_show_mail:{greeting:`Hello {{firstName}}!`,line:`Just a quick reminder: Your Onepilot shift started 7 minutes ago. If youâre having any trouble, don't hesitate to let us know on Slack!`,subject:`Your Onepilot shift started 7 minutes ago`}},ticket:{require_reading:`Please read the news and your ticket's remarks (in your dashboard) to log this ticket.`,_minutes:`minutes ago`,action:`Action`,add_call_comment:`Add a comment to the call`,agent:`Agent`,already_escalated:`Ticket successfully re-escalated`,answer:`Answer`,answer_placeholder:`=> Choose`,ask_ticket_error:`An error occurred while loading a new ticket, please refresh the page`,assign_to_other:`Assign ticket`,assignement_limit_reached:`The ticket #{{providerTicketId}} has been unassigned & re-assigned to another agent because the response time limit has been reached`,billed:`To bill`,billed_amount:`Invoiced amount`,call:{agent:`Agent`,caller:`Caller`,comment:`Call comment`,date_time:`Date time`,download:`Download call audio`,duration:`Duration`,id:`ID`,info:`Call info`,play:`Play call audio`,recording:`Call recording`,related_call:`Related call`,status:{0:`Initiated`,1:`Waiting`,2:`In progress`,3:`Answered`,4:`Missed`,hung_up:`Call ended`,initiated:`Call initiated`,aircall_call_created:`Call created`,missed:`Call missed`,waiting:`Call in queue`,bridged:`Call in progress`,short_abandonned:`Call short abandonned`,not_transferred_to_cc:`Call not transferred to call center`,missed_aircall_tech_issue:`Technical error (Aircall)`},update:`Update call`,comment_placeholder:`Enter your comment about the call here...`,update_success:`Call has been successfully updated`},call_comment:`Call comment`,call_comment_placeholder:`Comment call...`,channel:`Channel`,channels:{call:`Call`,chat:`Chat`,email:`Email`,inbound_call:`Inbound call`,outbound_call:`Outbound call`,double_call:`Double calls`,whatsapp:`Whatsapp`},close_ticket:`Close the ticket`,comment:`Comment`,comment_kb:`KB Comment`,comment_kb_placeholder:`Incomplete knowledge base because...`,confirm_delete:`Do you really want to delete this ticket?`,confirm_unassign:`Are you sure you want to unassign the remaining tickets? They will be reassigned to another agent and you will no longer be able to process them.`,cost:`Cost`,create_and_log:`Create and log ticket`,create_ticket:`Create ticket`,created:`Ticket successfully created ð`,created_at:`Created at`,customer:`Customer`,customer_changed:`The ticket #{{providerTicketId}} has been de-assigned & re-assigned to another agent as you no longer appear to be able to process the ticket`,date:`Hour{{Minute}} ticket arrived`,date_creation:`Created`,date_customer:`Hour/date of ticket arrival`,date_customer_exact:`Date time customer ticket`,date_placeholder:`DD/MM/YYYY HH{{MM}}`,delete:`Delete ticket`,deleted:[`Ticket successfully deleted`,`Delete ticket`],draw_10_tickets:`Draw 10 tickets`,draw_tickets_info:`ð¡ Do you want to draw 10 tickets to review there?`,draw_tickets_result:`10 tickets will be drawn at random, taking into account the filters already configured`,edit:`Edit ticket`,edt_submit:`Upd
30ate ticket`,error_already_accepted_chat:`This chat has already been accepted`,error_already_assigned_chat:`This chat has already been assigned to another agent`,error_assign:`Sorry, we encountered an error during the assignement of your ticket. Please try later`,error_channel_required:`Please select a channel`,error_checking_time_slot:`Sorry, we encountered an error while checking time slot of your shift. Please try later`,error_close:`Sorry, we encountered an error while trying to close your ticket. Please try later`,error_comment_required:`Please add your comment (10 characters min)`,error_log:`Sorry, we encountered an error while trying submitting your ticket. Please try later`,escalate_cause:`Escalation cause`,escalate_on:`Ticket Escalate on`,escalate_priority:`This escalation is urgent`,escalate_reason:`State the reason`,escalate_reason_placeholder:`Be concise and explicit. Example: "Dissatisfied customer, the KB tells me to escalate"`,escalate_reminder:`Escalate reminder`,escalate_ticket:`Escalate ticket`,flagged_at:`Flagged at`,kb:`KB`,kb_not_perfect:`KB to review`,kb_reviewed:`KB reviewed`,kb_to_review:`KB to review`,kb_to_review_comment:`KB comment`,kb_to_review_comment_placeholder:`Incomplete knowledge base because...`,kb_used:`KB used`,link:`Link`,link_placeholder:`https://...`,link_to:`URL to ticket`,log:`Log`,log_remarks:`Remarks`,log_reminder_submit:`Create and invoice the reminder`,minimum_threshold:`No more tickets available for : {{customersNames}}`,modal_date_customer:`Enter here the time when the user wrote the last message. It will calculate the response time.<br><br> 31 For a chat or Aircall ticket (to which we responded immediately), we make an exception and put the time when we enter the ticket (so that the response time is indeed 0 min and is therefore consistent).<br><br> 32 If the ticket arrived the day before we put 00: 01 in the arrival time of the ticket.<br><br> 33 The goal here is to know how long it took to answer to indicate it to the customer and adapt the number of agents staffed per shift. Not an evaluation of your performance (one well-answered ticket is much better than ten quickly and poorly answered tickets) but a monitoring indicator to best adapt staffing.<br><br> 34 â ï¸ We will transmit this indicator to the customer. Please be precise because he could be assimilating an error to a fraud attempt.`,modal_kb_not_perfect:`Indicate here (with a comment explaining the reason) anything you had trouble with on the KB and should be improved. It could be a missing tag or macro, a spelling mistake, an unclear process or question name...<br><br> 35 This information is essential, allowing the responsible account manager to review the base every week and improve it to make the following shifts easier ðª`,modal_shift_check:`Are you at the beginning or the end of a shift? Please confirm the shift to be taken into account for this ticket:`,modal_shift_check_title:`Shift check`,modal_time_spent:`Allows you to identify the questions that pose more problems and to improve the knowledge base accordingly.<br><br> 36 Not an evaluation of your performance (one well-answered ticket is much better than ten quickly and poorly answered tickets). It is an indicator to identify the questions that take us an abnormally long time (often a process to improve behind).`,modal_time_spent_title:`Time spent`,modal_your_self_assessment:`<p>The different possibilities:</p> 37 <p> 38 ð 1/3: Not completely sure. I had trouble with the processes. We could improve the ticket.<br> 39 ð 2/3: Compliance with the knowledge base. Ticket ok.<br> 40 ð 3/3: Full customization of the ticket. The ticket is not processed just at the minimum but positively surprises the user.<br> 41 </p> 42 <p>The idea is not to grade you. The point is to help understand the issues that are more difficult to solve. In that way, we can improve the processes and the knowledge base accordingly. So let's be transparent about it ð</p>`,modal_your_self_assessment_title:`Your self-assessment`,monitoring_title:`Tickets`,new:`New ticket`,new_submit:`Submit ticket`,no_tickets_for_this_period:`No tickets found for this period!`,nothing_to_show:`No ticket to display here.`,notified_at:`Notified at`,proud_customization:`Custom msg`,qc_comment:`Manager comment`,qc_disabled_info:`You can't rate this ticket because it's a special ticket related to a pricing matter`,qc_read_by_agent:`Review seen by agent`,qc_validated:`Flag taken into account by the Onepilot team`,quality:`Quality`,quality_checked_at:`QC made at`,received_:`Received`,recontact:`Recontact?`,remark:{update:`Update the remark`},reminder:`Reminder`,reminder_error_log:`Sorry, we encountered an error while trying submitting your reminder. Please try later`,reminder_success_escalate:`Your reminder has been escalated successfully`,reminder_success_log:`Your reminder has been submitted successfully`,revert_draw_tickets:`Cancel the draw`,review_flag_manager:`Flagging`,review_self_evaluation:`Review self evaluation`,reviewed_by_manager:`Reviewed by manager`,reviewed_tickets:`reviewed tickets`,seen:`Ticket marked as seen with success`,self_review:`Review`,self_review_rocket:`Explanation`,shift:`Shift`,shift_date:`Shift date`,shift_end:`Shift end`,shift_start:`Shift start`,show_tickets:`Show tickets`,solution_in_kb:`The solution was in the KB: {{kb}}
42`,solved_tickets:`solved tickets`,special_hero_pricing:`Special ticket pricing for the agent`,special_pricing:`Special ticket pricing`,status:`Status`,subject:`Subject`,success_accepted:`Ticket assigned`,success_close:`Ticket closed`,success_escalate:`Ticket escalated`,success_log:`Ticket logged`,success_unlink:`Ticket unlinked`,ticket:`Ticket`,ticket_link_not_assigned:`The URL for this ticket does not match a ticket previously assigned to you through the Shift Hub.`,ticket_message_from:`From:`,tickets_between:`Tickets between`,time_spent:`Time spent`,title:`Tickets`,tracked:{created:`Tracked ticket successfully created`,deleted:`Tracked ticket deleted with success`,title:`Tracked Tickets`,updated:`Tracked ticket successfully updated`},tracked_tickets:`Tracked tickets`,tracked_tickets_new:`New tracked ticket`,tracked_tickets_new_submit:`Create tracked ticket`,type:`Type`,unassign:`Unassign me`,unjustified_escalation:`Escalation level 1 automatically resolved & passed to unjustified because of the log of the agent #{{id}} {{full_name}}.Ticket logged link : {{link}}`,updated:`Ticket successfully updated`,updated_at:`Updated at`,update:`Update the ticket`,create:`Create the ticket`,delete_confirm:`â ï¸ Delete the ticket only as a last resort, as this may have a significant impact on our data.`,update_success:`Ticket has been successfully updated`,ticket_link_amazon:`Amazon Seller order detected: link formated`,ticket_link_gmail:`Google Mail link detected: new link successfully formatted`,ticket_link_outlook:`Office Outlook link detected: new link successfully formatted`,excluded_payment_autocomment:`ð« Ticket billing removed due to unnecessary interaction`,excluded_payment_label:`Excluded from payment`,ticket_to_log_in_tc:`This ticket is assigned to you. Please make sure to bill it from the list of assigned tickets.`,wrong_ticket_link:`The URL for this ticket does not match the customer's tools`,qc_ticket:`QC ticket`,timeselection_error:`The end time of the shift must be greater than the start date`,logged_at:`This ticket was logged at {{time}}`,onepilot:`Onepilot ticket`,qc_related_reasons:`Quality reason`,not_reviewed:`Not reviewed`,ticket_qc_because_esc:`Ticket marked as QC because it solved an escalation. Submitting a negative QC will remove the unjustified escalation for the first agent.`,see_escalation:`Go to the escalation`,see_kb_entry:`Link to the KB`,see_kb_entries:`Link to the KBs`,export_error:`We've encountered an error exporting your tickets, please try again later.`,export_success:`Your tickets have been successfully exported.`,kb_comment_content:`Only about KB process, not this ticket.`,filled_link:`Link provided`,is_correct_path:{label:`â ï¸ Ticket logged in the right KB sub-case? (be careful to not only check the entry, but the full path as IMPORTANT billing impact)`,yes:`Yes`,no:`No`,mandatory:`Mandatory information`,label_light:`Ticket logged in the right KB sub-case`},right_kb_logged:`Right KB sub-case logged`,unloggable:`Can't be logged`,unloggable_tooltip:`This button is only enabled on pages which can be logged, according to the ones defined by your Account Manager (eg. final page of a process)`,unloggable_banner:`to log it please go on the entry concerned.`,unloggable_page_kb:`You are not allowed to log in this page`,selected_kb_right:`The selected KB page is the correct one`,selected_kb_not_right:`The selected KB page is not the correct one`,ticket_qc:`Ticket QC`,qc_origin:{spontaneous:`Spontaneous: the ticket was reviewed directly without being previously flagged`,manually_generated:`Manual generation: the ticket was flagged by the "Generate new QC" feature`,weekly_fetch:`Weekly draw: the ticket was flagged by the distribution algorithm (random)`,multiple_recontact:`Multiple interactions: the ticket was flagged on the 6th interaction`,first_tickets_customer:`New agent: the ticket was flagged because the agent was new to this client`,solved_esc_unjustified:`Unjustified escalation: the ticket was flagged because it solved an escalation. Submitting a negative QC will remove the unjustified escalation for the first agent`,ai_model_v1:`Weekly AI draw: the ticket was flagged by AI (v1)`,ai_model_v2:`Weekly AI draw: the ticket was flagged by AI (v2)`,tc_csat:`Zendesk CSAT: the ticket was flagged because of a negative CSAT`,copied_gpt_macro:`GPT: the ticket was flagged because the agent copied an AI-generated macro`,autopilot_match:`Ticket Match: The agent had neither access to the KB nor access to the customer tools.`,weekly_fetch_kb:`Negative KB: The ticket was flagged because it is linked to a KB where the QCs are on average less positive`,gpt_bad_call:`Negative call AI: ticket flagged because the agent could have handled the call better`,autopilot_auto_
42solved:`Auto-solved by Autopilot: the ticket was flagged because solved by AP`,ticket_match:`Solved by Ticket Match`,csv:`Origin: CSV import`},cant_delete:`This ticket has already been billed and can't be deleted`,case_id:`Case ID`,kb_breadcrumb_title:`Knowledge base used`,index:{new_url_kb:`New KB entry URL`},import:{title:`Import tickets`,success:`Tickets imported successfully`,create:`Create tickets`,update:`Edit tickets`,info:`We won't perform any action if the CSV contains at least 1 error.`,download_template:`Download the template`,success_create:`tickets have been created`,success_update:`tickets have been modified`,mass_create:{qc_rules:{qc_point_required:`qc_point and qc_related_reasons are both required when pending_quality_check = 0`},kb_not_found:`KnowledgeBase (id: {{id}}) is not found.`,kb_not_loggable:`KnowledgeBase (id: {{id}}) is not loggable.`,kb_customer_mismatch:`The customer associated with the KnowledgeBase (id: {{kb_customer_id}}) does not match the customer from the CSV file (id: {{csv_customer_id}}).`,page_not_found:`Page (id: {{id}}) is not found.`,page_not_loggable:`Page (id: {{id}}) is not loggable.`,page_customer_mismatch:`The customer associated with the Page (id: {{page_customer_id}}) does not match the customer from the CSV file (id: {{csv_customer_id}}).`,invalid_qc_point:`Invalid QC point {{qc_point}}`,invalid_channel:`Channel {{channel}} is invalid`},mass_update:{agent_payment:`Ticket ID {{id}} has already been invoiced and its agent payment cannot be updated`,billed_amount:`Ticket ID {{id}} has already been invoiced and its billed amount cannot be updated without updating both billed_amount and billed_amount_eur`}},link_from_clipboard:`Lien collé depuis votre presse-papier`,v2_platform:{alert:`This ticket comes from the V2 platform: its knowledge base entry can't be managed here.`,chip:`V2`}},shortcuts:{bold:`Convert text to bold`,bullet:`Convert bullet`,checkbox:`Convert checkbox`,cut:`Cut`,deindent_text:`De-indent the text`,header:`Convert header`,help:`Shortcuts Help`,help_info:`Here are all the useful shortcuts of our editor.`,indent_text:`Indent the text`,italic:`Convert text to italics`,move_down_a_block:`Move down a block`,move_up_a_block:`Move up a block`,number_list:`Convert to number list`,paste:`Paste`,redo_1:`Redo (Option 1)`,redo_2:`Redo (Option 2)`,specific_number_list:`Convert to specific number list`,underline:`Underline text`,undo:`Undo`},slack:{billing_info_updated:`The agent {{name}} added these bank details`,comment:`Comment:`,new_qc_done:`A remark has been added to a ticket`,reasons:`Reasons:`,type:`Type:`,hello_canal:`Hello <!channel>,`},tag:{created:`Tag successfully created`,created_tag_error:`You can't create more than 10 tags per day and per entry`,delete:`Remove tag`,delete_asking:`Do you really want to remove the tag`,deleted:`Tag successfully deleted`,edit:`Edit tag`,edit_submit:`Update tag`,import:`Import tags`,imported:`Tags successfully imported`,list:`Tags list`,new:`New tag`,updated:`Tag successfully updated`},tags_description:{bulleted_list:`A basic bulleted list`,callout:`Alert Box`,carousel:`Upload images and display it into a Carousel`,clone:`Create a duplicate of this object`,color:`Color or background of your content`,files:`Upload files`,heading:`A title heading`,image:`An uploaded image`,macro:`A copy-pastable template with variables`,numbered_list:`A basic numbered list`,text:`Basic text that can be formatted`,todo_list:`Checkbox list that can be used for a to-do list`,toggle:`Standard toggle with one block inside`,video:`An embedded video`},ticket_center:{access_escalated_tickets:`Access escalated tickets`,access_training:`Access to the training`,agents_name:`Agents`,alert_close_ticket:`<p>This ticket has been updated and is not assigned to you anymore.</p> <p><strong>Please only log the ticket if you treated it before this message appear.</strong></p>`,already_assigned:`Ticket already assigned.`,analytics:{page_title:{customers:`Analytics - Ticket Center - Customers`,heroes:`Analytics - Ticket Center - Agents`}},analytics_found:`Analytics successfully retrieved`,analytics_updated:`Analytics successfully updated`,annual_membership_offered:`<strong>Annual membership offered</strong>`,assign_me:`Assign me`,author_types:{customer:`Customer`,end_user:`End user`,onepilot:`Onepilot`},back_office:`Back Office`,backlog:`Backlog`,cannot_start_shift:`You cannot start your shift`,card_log_reminder_header:`Log the reminder`,card_log_ticket_header:`Log the ticket`,card_new_chat_available:`A new chat is available, assign it to me ?`,card_new_chat_header:`New chat available`,choose_shifts:`Choose my shifts`,clients_name:`Customer Name`,clients_out_tc:`Clients outside the ticket center`,clients_remained_tc:`Number of tickets`,close_ticket:`Close ticket`,code:`Code`,confirmation_close_reminder:`Are you sure to close this reminder?`,continue_shift:`Continue my shift`,currently_shifting_on:`You current in progress shift:`,customer_informations:`Customer status`,customer_since_date:`Customer since <strong>{{ infoField }}</strong>`,customers_no_tc:`Non Ticket Center customers`,customers_no_tc_short:`Non TC customers`,decline:`Decline`,description:`Description`,empty_backlog:{subtitle:`We currently don't have any tickets to assign to you.`,title:`Empty Backlog`},error_extra_shift:`An error occurred during the assignement of the Extra Shift(s)`,esc:`ESC`,escalade:`Escalate`,escalated_tickets:`# tickets escalated`,extra_shift:{validate_before_start_shift:`<p>To start your shift, you must</p><p>complete the following courses:</p>`}
42,filter_by_agent:`Agents`,filter_by_batch:`Filter by batch`,filter_by_batch_agent:`Search by batches`,filter_by_customer:`Search by client`,go_to_dashboard:`Go to dashboard`,go_to_escalade:`Go to escalated tickets`,homonym_alert:`<strong> Warning, homonyms detected </strong>: make sure you select the correct user.`,inactive_detected:`Inactivity detected`,inactive_message:`Are you still present? Resume your current shift by clicking the button below.`,inactivity:{checkout:{content:`You have been checked out automatically for inactivity, press start my shift to continue`,title:`Checked out for inactivity`},detected:{content:`We have detected an inactivity press continue to continue your shift`,title:`Inactivity detected`}},internal_note:`Internal note`,kb_review:`Knowledge base to review ?`,kb_review_placeholder:`Incomplete KB entry because ...`,kb_suggestions:`AI Recommendation`,knowledge_base:`Knowledge Base`,last_order_date:`Last order made on <strong>{{ infoField }}</strong>`,linked_agent:`Agent`,loading:`Loading...`,log:`Log`,log_reminder:`Log the reminder`,log_ticket:`Bill the ticket`,logs_updated:`Logs successfully updated`,movement_date:`Event date`,movement_type:`Event`,name:`Name`,new_chat:`New chat`,new_ticket_assigned:`New ticket assigned!`,no_agents_found:`There are no anal
42ytics found for this agent.`,no_customer_found:`There are no analytics found for this client.`,no_escalated_tickets:`No escalated tickets`,no_shift_in_progress:`You do not have any shift in progress`,no_tickets_assigned:`You have no tickets assigned.`,no_tickets_available:`No ticket available, try again later`,no_tools:`No tools found.`,not_charged_ticket:`If this ticket does not require a response or should not be charged (see KB), click on the button below the button below: `,not_in_shift:`You don't have any shift currently`,not_shifting:`You're not shifting`,not_started_shift:` No ticket available: you have not started your shift`,number_of_order_one:`<strong>{{count}} order</strong>`,number_of_order_other:`<strong>{{count}} orders</strong>`,object:`Object`,open_ticket:`Open the ticket`,optional:`optional`,other:`Other`,payment:`Payment`,pick_shift:`Pick a shift`,probability:`Our AI detects {{ sentiment }} user with {{ percentage }}% of certainty`,read_reminder:`Read and close the reminder`,refresh:`Refresh`,refresh_error:`An error occured, please reload your page and try again`,refresh_success:`Tickets refreshed successfully`,refresh_tickets:`Refresh tickets`,reload_tc:`Reload TC`,reminder:`Reminder`,reminder_add_comment:`Required comment / URL`,reply_unavailable:`You cannot respond to this ticket from the Ticket Center at this time.`,searching:`Searching for tickets...`,select_extra_customer:`Select the following customer(s) to start your extra-shift :`,send_as_resolved:`Send as resolved`,sentiments:{anger:`an angry`,annoyance:`an annoyed`,confusion:`a confused`,joy:`a joyful`,love:`a loving`,neutral:`a neutral`,sadness:`a sad`},shift_not_started:{subtitle:`<p>Click on the following button</p><p>to start treating tickets.</p>`,title:`You haven't started your shift yet`},shift_required:`<p>Shifting is required to make</p><p>the Ticket Center work.</p>`,shift_requirement:`Shift required`,shifts_required:`Regular shifts required`,start_extra_shift:`Start an extra-shift`,start_shift:`Start my shift`,subscriber_since:`Subscriber since : <strong>{{ infoField }}</strong>`,success_extra_shift:`Extra Shift(s) successfully assigned`,tag_info:`Your tag(s) will be instantly available for everyone.`,tc_actions:`Actions`,tc_end_shift_btn:`Terminate my shift`,tc_escalade_btn:`Escalade this ticket`,tc_kb_entry:`Entry/Subject`,tc_not_available_on_mobile:`<p><blue>The Ticket Center is not available on smartphones.</blue></p> <p><grey>Go to your computer to launch your shift.</grey></p>`,tc_not_available_on_mobile_v4:`<blue>The Ticket Center is not available on smartphones.</blue><grey>Go to your computer to launch your shift.</grey>`,tc_not_available_on_safari:`<blue>TCv4 not compatible with Safari.</blue><grey>Please, use Google Chrome or Firefox.</grey>`,tc_tools:`Tools`,ticket:`Ticket`,ticket_center:`Ticket Center`,ticket_created_at:`Creation (TC)`,ticket_customer:`Customer`,ticket_has_gone:`Your ticket <undelinedLink><link/></undelinedLink>, previously assigned, just got updated on <strong><capitalize>{{ ticketIntegration }}</capitalize></strong>. Do you want to log it ?`,ticket_id:`Ticket ID`,ticket_link:`Link`,ticket_priority:`Priority`,ticket_provider:`Ticket provider`,ticket_provider_update:`Last message`,title:`Ticket Center`,today:`Today`,today_at:`Today at`,tool:`Tool`,total_expenditure:`Total expenditure : <strong>{{ infoField }}</strong>`,training_required:`Training required`,training_requirement:`Training required`,trainings:{validate_before_start_shift:`To start your shift, you must pass the following training:`,watch_formation:`Take the training`},used_knowledge_base:`Used knowledge base:`,verbatim:`Verbatims`,kb_searchbar_shortcut:{windows:`K`,mac:`K`},copied_order:`Order number successfully saved`,order:`Order`,orders:`Orders`,suggestion:`AI Suggestion`,copied_email:`Email address successfully saved`,shortcut:{general:`General shortcuts`,log:`Log a ticket`,escalade:`Escalate a ticket`,search_kb:`Search in the KB`,validate:`Submit`,return:`Return`,change_ticket:`Switch ticket tab`,inside_kb:`Within the KB`,access_kb:`Access to a KB entry`,copy_macro:`Copy macro`,ticket_treatment:`Treating a ticket`,access_ticketing:`Access ticketing-tool`,access_bo:`Access to back-offices`,access_payment:`Access to payment-tools`,access_others:`Access to other tools`,copy_mail:`Copy mail`,copy_command_number:`Copy command number`,copy_information:`Copy the information`,refresh:`Press R to refresh tickets`},information_copied:`Information has been copied`,need_help:`Need help ?`,contact_them:`Contact them`,they_know_customer:`They know {{ customer }}`,currently_shifting_on_customer:`Shifting on this customer`,who_is_in_shift:`Who's in shift?`,ready_to_start:`Ready to start?`,are_waiting_for_you:`are waiting for you ðï¸`,beat_average:`Will you beat your average?`,average_to_beat:`Let's do more than {{ticket}} tickets and {{total}}{{currency}} per shift ð`,is_waiting_for_you:`is waiting for you ðï¸`,access_customer_training:`Access {{customer}} training`,read_news_and_tickets:`See my news/Ticket to review`,n
42ot_validated:`You havenât validated all your trainings`,time_left:`Your shift is starting at {{hour_start_shift}}, you still have {{minutes_before_start_shift}} left`,searching_tickets:`Searching ticketsâ¦`,available_trainings:`You can have more available tickets if you train on:`,available_tickets:`tickets available`,tc_no_tickets_available:`No tickets available`,not_tc_no_tickets_available:`No ticket on your non-TC customers?`,no_tickets_to_assign:`We currently don't have any tickets to assign to you.`,not_tc_no_tickets_to_assign:`If so, you can click on "Get tickets" to have tickets from trained customers, until you have new tickets on your non-TC customer.`,get_two_tickets:`Get tickets`,reject:`Decline it`,path_prediction:{title:`ðª Let the magic happen`,subtitle:`We are connecting to customer tools to navigate in the KB...`,user_opened:`You opened `,data_found:`Data found: `,opening:`Opening of `,almost_logged:`ð Ticket almost logged!`,almost_logged_subtitle:`You just need to continue from this step`},get_tickets_no_tickets_available:`There are no tickets available. Please try again later.`,esca:`Esc`,alert_log_ticket:`Ticket not assigned to you anymore. Do you want to:`,or_alert_close_ticket:`Or close it without billing if:`,alert_close_ticket_button_spam:`Spam`,alert_close_ticket_button_reassigned:`Other reasons`,alert_close_ticket_button_noanswer:`Last contact`,alert_log_ticket_button:`Log`,"check-in":{error:{event_did_not_start_yet:`The event has not started yet.`,already_checked_in:`You have already checked in.`,unread_news:`Please read the latest news before proceeding.`,not_trained_for_all_customers:`You must be trained for all clients before checking in.`,unread_quality_checks:`Unread quality checks require your attention.`,event_is_already_passed:`The event is over.`}},"check-out":{error:{not_checked_in:`You are not checked in for this event.`}},tickets_match:{title:`Ticket Match`}},prospect:{not_available_on_mobile:`<p><blue>Currently not available on smartphones. Coming soon!</blue></p> <p><grey>Go to your computer to resume your application.</grey></p>`,name:`Name`,email:`Email`,job:`Job`,mcq:`MCQ`,situation:`Situation`,referral_source:`Source`,desired_hours_per_week:`Hours`,desired_employment_duration:`Availability`,applied:`Applied`,idle:`Idle`,title:`Heroes Hub`,rejection_email_title:`ð Unfortunately, this isnât the right fit at the moment.`,onepilot_team:`Team Onepilot ð¦¸`,status:{label:`Status`,rejected:`Rejected`,churn:`Churn`,approved:`Approved`,account:`Account`,video:`Video`,active:`Active`,qualification:`Qualification`,test_case:`Test case`,identity:`Identity`,pending_validation:`Pending validation`,pre_approved:`Pre-approved`,calendly:`Calendly`,contract:`Contract`,heroes_allocated:`Agent allocated`,technical:`Technical`,contacted_1:`Calendly 1`,contacted_2:`Calendly 2`,technical_check:`Technical check`,contract_cancel:`Contract cancelled`,identity_contract:`Identity & contract`,contract_sent:`Contract sent`},status_header:`Status`,rejection_thanks:`Thanks for your application, but we need agents who meet all conditions:`,rejection_requirements:` <li>Your availability doesnât match our requirements</li> 43 <li>Because your mother tongue doesnât fit us</li> 44 <li>Using a PC or Mac</li> 45 <li>A willingness to have a freelance status</li> 46 <li>Living within the European Union or United Kingdom</li>`,rejection_write_us:`Don't hesitate to chat with us on this page if <strong>your situation changes!</strong> ð`,hours:{more_than_30_hours:`>30h/week`,between_15_and_30_hours:`15h-30h/week`,less_than_15_hours:`<15h/week`,label:`Hours`},availability:{more_than_6_months:`> 6 months`,between_3_6_months:`3-6 months`,less_than_3_months:`<3 months`,label:`Availability`},fields:{fullName_copied:`Name copied`,email_copied:`Email copied`},validation_rules:`Automatic validation rules`,validation_rules_description:`Prospect agents will be accepted if they select the following answers`,available_time:`Available time`,less_than_15_hours:`Less than 15h/week`,between_15_and_30_hours:`Between 15h and 30h/week`,more_than_30_hours:`More than 30h/week`,validation_available_days:`Available days`,monday_to_friday:`Monday to Frid
46ay`,not_available:`Not available`,morning:`Morning`,afternoon:`Afternoon`,evening:`Evening`,available_duration:`Available duration`,less_than_3_months:`Less than 3 months`,between_3_6_months:`Between 3 to 6 months`,more_than_6_months:`More than 6 months`,no_computer:`I donât have a computer`,validation_country_residence:`Country of residence`,validation_inside_europe:`Inside European Union (including UK)`,validation_max_mistakes_label:`Max mistakes on the 11 MCQ questions`,weekends:`Weekends`,qualification:{title:`Qualification`,hours:`Hours`,minimum_hourly_payment:`Minimum hourly rate`,availability:`Availability`,material:`Material`,legalStatus:`Status`,referral_source:`Hear about us`,days:`Days`,week_days:`Monday to Friday`,available:`Available`,not_available:`Not available`,native:`Mother tongue`,fluent:`Fluent`,weekends:`Weekends`,answers:{less_than_15_hours:`Less than 15h/week`,more_than_30_hours:`More than 30h/week`,between_15_and_30_hours:`Between 15h and 30h/week`,no_computer:`I donât have a computer`,chromebook:`Chromebook`,mac:`Mac`,windows:`Windows`,more_than_6_months:`More than 6 months`,between_3_6_months:`Between 3 to 6 months`,less_than_3_months:`Less than 3 months`,referral:`Referral`,media:`Media (TV, radio, press....)`,contacted_by_onepilot:`I was contacted by Onepilot`,social_networks:`Social networks`,word_of_mouth:`Word of mouth`,no_status_dont_want_create_one:`I don't have a status and donât want to create one (collaboration impossible)`,no_status_can_create_one:`I don't have a status but I can create one`,freelance:`I am a freelance (sole trader) or have a company`,filters:{no_status_dont_want_create_one:`No status, won't create`,no_status_can_create_one:`No status, can create`,freelance:`Is freelance`},phone:`Phone`,email:`Email`,chat:`Chat`,job_board:`Job board (Welcome to the Jungle, Indeed ...)`},questions:{desired_hours_per_week:`ð Manage your time!`,languages:`ð£ Letâs have a talk?`,desired_employment_duration:`â° How long are you available for?`,minimum_hourly_payment:`ð¶ Whatâs the minimum hourly rate youâre looking for?`,minimum_hourly_payment_subtitle:`We usually pay per ticket, but this helps us match you with missions that fit your experience and earning expectations`,legal_status:`ð¼ Freelance or not?`,profile_info:`ð Let's get to know each other`,material:`ð» Your trusty device?`,referral:`ð¤ Heard about us?`,work_availability:`ð
Your days, your choices!`,languages_subtitle:`What languages do you speak?`,desired_hours_per_week_subtitle:`How many hours a week would you like to work?`,desired_employment_duration_subtitle:`Depending on the customers, we may not have the same needs`,material_subtitle:`For technical reason we donât accept Chromebook`,legal_status_subtitle:`A sole trader or company status is required to be paid `,referral_subtitle:`How did you hear about us?`,profile_info_subtitle:`We're Onepilot, what about you?`,channels:`ð¬ Which communication channel do you prefer handling?\xA0 `,channels_subtitle:`Please note that we cannot guarantee that this choice will be met for operational reasons. We mainly handle calls.`},lastName:`Name`,firstName:`First name`,country:`Country of residence`,situation:{title:`Situation`,freelance:`Freelance`,job_seeker:`Job seeker`,student:`Student`,retired:`Retired`,employee:`Employee`,unemployed:`Unemployed`,customer_care:`Freelance (customer care)`},phone:`Phone`,linkedin:`LinkedIn profile (optional)`,level:`Level`,add_new_language:`Add language`,language:`Language`,select_days_title:`Click below on the slots you prefer`,work_availability_empty_answer:`Please select at least 1 element per line`,congratulation:`ð Congratulations`,congratulation_subtitle:`You've passed this stage with flying colours!`,steps:{title:`Whatâs coming?`,qualification:`Qualification`,test_case:`Test case`,technical_check:`Technical check`,identity:`Identification`,video:`Video presentation`,information:`<p>Please now ensure you have <span>around 10 min without interruption</span> and make sure you are on a <span>computer to continue </span> the next steps. </p>`,use_computer:`<p>Please make sure you are on a <span>computer to continue</span> the next steps.</p>`}
46,channel:`Communication channel`,invalidNumber:`Invalid phone number`,industry:{title:`Industry (experience or interest)`},experience:{title:`Experience`},customer_service_experience:{title:`Customer service experience`},referral_source_bonus:`Hear about us`,intermediate:`Intermediate`},languages:`Languages`,internal_note:{title:`Internal notes`},validation_max_mistakes:`Max mistakes`,no_batch:`No Batch`,offer_type:`Offer type`,customer_care:`Customer care`,eodom:`Customer care (EODOM)`,sales:`Sales`,rules_apply:`Rules applicable for native speakers of`,create:{line1:`Before you start â¨`,line2:`To save your information in case of internet connection issue, could you please share your email with us?`,submit:`Letâs go!`,email_already_exist:`The e-mail address is already registered. You have just received an e-mail to continue your application.`,rejection:{line1:`ð Unfortunately, it's not a fit at this Time`,line2:`Thanks for your interest, however your e-mail address is already registered, and your application was not selected.`,line3:`Don't hesitate to write to us at`,line4:`Team Onepilot ð¦¸ââï¸`},email_not_valid:`Invalid format`,ip_already_exist:`IP already exists`,already_churn:`Your application has been closed because you have already been an agent with us. Feel free to contact us if you wish to return as an agent.`,already_registered:`This prospect is already registered.`,data_deletion_blocked:`Your data has been deleted following a previous request. You cannot re-apply. Contact us if you need assistance.`,reapply_from:`You can apply again from {{date}}.`},automatic_reject_rule:{create_success:`The automatic rejection rule has been successfully created`,update_success:`The automatic rejection rule has been successfully updated`},tier_1:`Tier 1`,tier_2:`Tier 2`,tier_3:`Tier 3`,tier_4:`Tier 4`,created:`Prospect successfully created`,technical_check:{answers:{good_internet_connexion:`Ctrl + V (Windows) or Cmd + V (Mac)`,calm_environment:`Ctrl + X (Windows) or Cmd + X (Mac)`,beautiful_wooden_desk:`Ctrl + C (Windows) or Cmd + C (Mac)`,good_headphone_earphones:`Ctrl + Y (Windows) or Cmd + Y (Mac)`,recent_performant_computer:`Ctrl + Z (Windows) or Cmd + Z (Mac)`,visual_area_containing_user_interface:`A visual area containing a user interface`,application_for_accessing_websites:`An application to access websites`,operating_system:`An operating system`,label_top_page_switch_multiple_elements:`A label on top of a page to switch between multiple elements`,micro_app_integrated_on_the_browser:`A micro-app integrated on the browser`},questions:{what_is_window:`What is a window?`,what_is_web_browser:`What is a web browser?`,what_is_browser_extension:`What is a browser extension?`,whats_not_required_for_good_work_environment:`What is the keyboard shortcut for copying text?`}},test_case:{answers:{two_differences:`2 differences`,three_differences:`3 differences`,four_differences:`4 differences`,no_differences:`No differences`,if_client_first_time_customer:`If the client is a first-time customer`,treatment_client_wants:`What treatment the client wants`,client_proof_of_address:`The client proof of address`,if_client_is_a_student:`If the client is a student`,micro_app_integrated_on_the_browser:`A micro-app integrated on the browser`,operating_system:`An operating system`,label_top_page_switch_multiple_elements:`A label on top of a page to switch between multiple elements`,visual_area_containing_user_interface:`A screen area that serves as the application interface`,jonathan_smith_EC2A4NE_london_us:`Jonathan Smith, Apt #7, 5 Temple St, EC2A4NE London, US`,jonathan_smith_EC2A4NE_manchester_uk:`Jonatan Smith, Apt #7, 5 Temple St, EC2A4NE Manchester, UK`,jonathan_smith_EC2AANE_london_uk:`Jonathan Smith, Apt #2, 5 Temple St, EC2AANE London, UK`,jonathan_smith_EC2A4NE_london_uk:`Jonathan Smith, Apt #7, 5 Temple St, EC2A4NE London, UK`,temporise_with_customer_look_kb_processes:`Temporise with the customer and look at the knowledge base processes`,abruptly_put_call_on_hold_refer_internal_procedures_training_materials:`Abruptly put the call on hold and refer to internal procedures and training materials`,disconnect_call_without_telling_customer_ask_advices_another_agent:`Disconnect the call without telling the customer and ask advices to another agent`,tell_the_customer_you_dont_know_hang_up:`Tell the customer you donât know and hang up`,send_the_invoice:`You send him the invoice because heâs in a hurry and invoice data doesnât look confidential information`,refuse_for_security_reasons_without_contract_number:`You inform him that unfortunately, for security reasons, without this contract number you canât take actions on his file`,send_invoice_to_his_email_address:`As itâs the first time, and as he has given you his first and last name, you send the invoice to his email address`,share_invoice_without_identification_part:`As heâs in a hurry, you share the invoice without going through the customer identification part`,reviewing_your_query_back_asap:`Sorry to hear that, we are reviewing your query and will get back to you asap`,under_staffed_dont_know_when_you_will_get_answer:`Sorry weâre under-staffed, I donât know when youâll get an answer`,very_busy_maybe_someone_will_get_back_to_you:`We are very busy right now, maybe someone will get back to you`,ask_to_remind_the_request:`Could you please remind me of your request, so that I don't have to check the history?`},questions:{spot_differences_number:`ð Spot the differences`,spot_differences_text:`ð Spot the differences`,discounts_policy_what_to_check:`ð§âð» Discounts policy`,handle_situation_customer_ask_question:`𤷠How to handle this situation?`,handle_situation_security_reasons_customer_ask_invoice:`𤷠How to handle this situation?`,handle_situation_customer_need_feedback:`âï¸ How to handle this situation?`,reply_to_customer_quality_issue:`âï¸ Reply to this customer`,treat_first_ticket:`ðï¸ Process your first ticket`,recorder_billing_error:`âï¸ Leave a message`,first_recorder_specific_process:`âï¸ Leave a message`,second_recorder_specific_process:`âï¸ Leave a message`,spot_differences_number_subtitle:`<p><strong>Order number 1:</strong> 534T89GDF356O and <strong>2:</strong> 534189GDE3560</p>`,spot_differences_text_subtitle:`<p><strong>Customer details: </strong>Jonathan Smith, Apt #7, 5 Temple St, EC2A4NE London, UK</p> 47 48<p>Select below the ones <strong>not matching:</strong></p>`,discounts_policy_what_to_check_subtitle:`<p>The policy on applicable "Discounts" for walk-in customers at a spa is as follow:</p> 49 50<span>âBefore offering a discount to a customer, always ensure the client is a first-time customer and then ask for a proof of address. After you have determined that the client lives in the city of the spa and is using our services for the first time, then you can grant the client a £10 discount.â</span> 51 52<p><strong>What do you need to check?</strong></p>`,handle_situation_customer_ask_question_subtitle:`<p>Your are on the phone with a customer. What to do if they ask you a question you <strong>don't have the answer to?</strong></p>`,handle_situation_security_reasons_customer_ask_invoice_subtitle:`<p>For security reasons, your company asks you to <strong>identify each customer with their contract number </strong>before taking action on their file.</p> 53 54<p>A customer contacts you, <strong>very angry</strong> and <strong>in a hurry.</strong></p> 55 56<p>He wants you to send an invoice to him, but <strong>doesn't have his contract with him</strong> right now.</p>`,handle_situation_customer_need_feedback_subtitle:`<p>A customer is getting back to you because <strong>he didnât get a feedback on his previous email.</strong></p> 57 58<p>How would you respond to him?</p>`,treat_first_ticket_subtitle:`<p>Please make sure you are on <strong>a computer to continue the next steps.<strong> 59 60<p>Click on <a>this link</a>, read the message, find the right knowledge base entry to treat the request and <strong>follow the process.</strong></p> 61 62<p>Once done, indicate below the <strong>number you saw on the last step.</strong></p>`},subtitles:{reply_to_customer_quality_issue:{customer:`Customer`,customer_line:`"Hello, I received my swimsuit but there is a yellow stain on it even though I have never worn it. What should I do?"`,context:`Context`,context_line:`<p>You are handling the request for the company.</p><p>The order preparations are recorded and the shirts quality is checked before each shipment.</p><p>After checking on the back office, you notice that no quality issue has been identified.</p>`,textarea:`Draft here a short email to answer to this customer`},first_recorder_specific_process_subtitle:`<strong>Context</strong> 63 64<p>You would usually have a specific process to follow. This is not the case here so reassure the client, and come up with a realistic solution.</p> 65 66<p>Leave a voicemail to the customer</p>`,min_characters:`characters (300 minimum)`},titles:{recorder_billing_error_title:`<p>You are in charge of the customer service at Electrochoc, a modern electricity supplier.</p> 67 68<p>Mr. Smith called to tell you that he has paid £30 more than what he usually pays for his bills.</p> 69 70<p>After doing your research, you realize that there is a billing error and you refund him the £30.</p> 71 72<p><strong>Leave a voicemail to the customer, informing him of the refund, and apologise.</strong></p>`,first_recorder_specific_process_title:`<p>Listen to below message received by a customer:</p>`},reject:{title:`ð Unfortunately, the test didn't match our requirements`,line_1:`We appreciate your effort to complete your application.`,line_2:`However, your <strong>tests contain some mistakes</strong> and therefore we will not be able to proceed at the moment...`,line_3:`Thank you for your interest in joining Onepilot, we wonât he
72sitate to <strong>contact you in the future if your profile fits!</strong>`,line_3_v2:`Thank you for your interest in joining {{team}}, we wonât hesitate to <strong>contact you in the future if your profile fits!</strong>`}},windows:`Windows`,chromebook:`Chromebook`,mac:`Mac`,steps:{qualification:`Qualification`,video:`Video presentation`,identity:`Identity`,technical_check:`Technical check`,test_case:`Test case`},questions:{next:`Next`,previous:`Previous`,next_shortcut:`âEnterâ to go to the next step`},no_status_dont_want_create_one:`I don't have a status and I donât want to create one`,no_status_can_create_one:`I don't have a status but I can create one`,night:`Night`,referral_source_contact:`Sponsor's email? (optional)`,video:{questions:{introduction:`ð Hey there`},introduction:{title:`ð Hey there`,subtitle_1:`Nice to meet you, here is a message from <span>Lucas, one of Onepilot co-founder </span>:`,subtitle_2:`Your turn! ð<br/> 73Could you please <span>record a 30s video to present yourself, and explain why you would like to join us</span>?`,info:`Ensure that youâre in a calm environment and with your micro and webcam activated.`},object_introduction:{title:`Pitch us an something you are used to sell ð¸`,info:`Please record a 2 minutes video to convince us to buy it.`},motivation:{title:`Share why you're the perfect match for this role! ð`,info:`Please record a 1 minute video.`},watch_recording:`Watch recording`,restart_recording:`Restart recording`,required:`Video recording is mandatory to validate this step.`},identity:{companyName:`Your company name`,billingAddress:`Full billing address (e.g.: 221B Baker Street, London NW1 6XE, United Kingdom)`,vatNumber:`VAT Number (blank if not applicable)`,sirenNumber:`Company registration number`,iban:`IBAN`,bic:`BIC`,sort_code:`Sort code`,questions:{billing_info:`ð¬ One last thing`,identity_document:`𪪠A few documents for safety reason, as you'll access sensitive customers data`,vat_number:`VAT Number`,company_name:`Company name`,siren_number:`Company number 74`,bank_details1:`Billing address`,identity_expire_date:`Expiracy Identity Document`},dateOfBirth:`Birth date`,identityExpirationDate:`Identity document expiration date`,front_upload_document_title:`Front of your identity document`,back_upload_document_subtitle:`(passport or identity card)`,back_upload_document_title:`Back of your identity document`,upload_profile_picture_title:`Professional profile picture`,companyName_subtitle_1:`You need a company or legal freelance status before your first payment`,companyName_subtitle_2:`If you don't have one yet, put your full name instead`,sirenNumber_subtitle:`If you are a registered sole trader, put in your UTR. If you don't have it yet, write "Upcoming" and you can update it later in order to be paid.`,waiting:{title:`ð Congratulations`,subtitle:`You've been through every stage!`,line1:`We're now reviewing your application and will contact you in a few days!`,line2:`Have a good day,`,line3:`Onepilot team`},accountNumber:`Account number`,sortCode:`Sort code`,label:`Identity`,title:`Identity`,files:{identity_back_url:`Back ID`,profile_picture_url:`Profile picture`,identity_front_url:`Front ID`,verified_by_youtrust:`Verified by Youtrust`},document_warning_message:`Your data is safe, we comply with all European data protection standards.`,billing_address_error:`Please enter a valid mailing address.`},mail:{archive:{title:`ð Your application has been archived`,sales:{line_1:`After our last 2 reminder emails, we archived your application to become a Sales agent.`},customer_care:{line_1:`After our last 2 reminder emails, we archived your application to become a Customer Care agent.`},line_2:`If you would like to continue the process, please contact us here: https://app.onepilot.co/apply/chat`,line_3:`Thank you for your interest in Onepilot, and hope to see you join the adventure!`,line_2_v2:`If you would like to continue the process, please write us at `,line_3_v2:`Thank you for your interest in {{team}}, and hope to see you join the adventure!`,resume_line:`You can pick up where you left off whenever you like:`,resume:`Resume my application`},first_followup:{title:`â³ Application almost done!`,line_1:`You've started your Onepilot application but you haven't finished it yet!`,line_2:`You still have 7 days to complete it.`,line_1_v2:`You've started your {{team}} application but you haven't finished it yet!`},last_followup:{title:`â³ 2 days left to finish your application`,line_1:`Your Onepilot application is still in progress and will be archived in 2 days if we donât hear from you.`,line_1_v2:`Your {{team}} application is still in progress and will be archived in 2 days if we donât hear from you.`},reject:{title:`ð Unfortunately, itâs not a match for the moment`,line_1:`Thank you very much for your interest in becoming a Onepilot agent and the time you have spent on your application. Unfortunately, we are not ready to onboard you yet, here are some possible reasons:`,rules:{work_availability:`- Your availabilities are not compatible with our current needs`,languages:`- We have no current opening for your native language`,material:`- You do not have a computer and Internet access`,situation:`- You are not willing to create a company/freelance status`,country:`- You are not living within the European Union or the United Kingdom`,least_one_language:`- We have no current openings for your native language`},line_2:`Don't hesitate to write us here: https://app.onepilot.co/apply/chat if your situation changes! ð`,hello:`Hello {{first_name}},`,contact:`Don't hesitate to write us at`,situation:`if you have any questions.`},congrats:{subject:`ð Your Onepilot application`,title:`ð Congratulations`,line_1:`We are thrilled to inform you that you have successfully finished all the stages of our application process!`,line_2:`We will contact you within 4 weeks to introduce you the next steps and confirm your availabilites so we can start your onboarding.`},calendly:{title:`ð We found a mission for you!`,line_1:`And it seems to align perfectly with your profile!`,line_2:`You just need to book a 15 min meeting with us:`,button:`Book a meeting`},last_calendly:{title:`â³ Your mission is still waiting for you!`,line_1:`We contacted y
74ou a few days ago as we found a mission aligned with your profile.`,line_2:`As it seems that we didnât have our 15 min meeting together, are you still interested to join us?`,line_3:`If this is no longer the case, could you tell us why?`},kyc:{title:`ð Problem with uploaded documents`,line_1:`One or more documents uploaded donât fit our requirements, here are some potential reasons:`,line_2:`- Images are blurry or too small`,line_3:`- A visa is required`,line_4:`- Incorrect documents uploaded `,line_5:`- Documents are expired`,line_6:`To continue your application, please upload an updated version on the link below.`,re_upload:`Re-upload documents`,hello:`Hello {{firstName}},`},reboard:{title:`Good news, you can continue your test â¨`,step_continue:`We have reviewed your application and are pleased to inform you that you can continue your test. `},pick_up_reminder:{title:`â¡ï¸Pick up where you left off`,greetings:`Hello {{first_name}},`,line_1:`Please click on the button bellow to continue your application.`,step_continue:`Don't worry, we saved your answers!`},welcome:{title:`ð« Ready to join Onepilot adventure?`,eodom:{title:`ð« Ready to join Eodom adventure?`},greetings:`Hello,`,line_1:`Please click on the button bellow:`,btn:`Start my application`},contact_us:`Don't hesitate to write us here: https://app.onepilot.co/apply/chat if you have any questions.`,good_day:`Have a good day,`,continue:`Continue my application`,automatic_rejection:{subject:`ð Unfortunately, itâs not a match for the moment `},unresponsive:{hello:`Hello {{firstName}},`,line_1:`We have tried to contact you several times by email regarding your application for our {{job}} position.`,line_2:`Unfortunately, these attempts were unsuccessful and your application has been archived.`,line_3:`If you would like to continue your application, please contact us here: https://app.onepilot.co/apply/chat and we will send you an updated link.`,subject:`ð We have archived your application`,line_3_v2:`If you would like to continue your application, please send us an email at {{email}} and we will send you an updated link.`},spelling_mistakes:{line_1:`Thank you for applying to Onepilot.`,line_2:`Unfortunately, your application has not been successful because <strong>your practical tests contain some mistakes<strong>.`,line_3:`Thank you very much for your time, we wonât hesitate to get back to you if our expectations change!`,line_1_v2:`Thank you for applying to {{team}}.`},reject_video:{line_1:`Your application was not accepted because **one or more of the videos was not what we were looking for.**`},meeting_reject:{line_2:`After our call, we have decided not to move forward with your application at this moment.`,line_3:`We truly appreciate your time and effort, and we will not hesitate to reach out if our needs change in the future.`},contact_us_v2:`Don't hesitate to write us at {{email}} if you have any questions.`,expiring_kyc:{subject:`Update Your ID Document`,title:`ð Update Your ID Document`,line1:`We noticed that your ID is <strong>about to expire</strong>. Please update it using the link below.`,re_upload:`Update my ID`},identity_contract:{title:`Next step: verify your identity and sign your contract`,hello:`Hello {{firstName}},`,line_1:`Good news: we'd like to continue with you!`,line_2:`Last step before your contract: verify your identity (about 3 minutes, with your ID and your phone), add your company and bank details, then sign online.`,action:`Continue`},identity_manual_upload:{title:`Send us photos of your ID`,line_1:`To continue, send us a photo of the front and back of your ID, and a selfie: our team checks them by hand.`,action:`Send my photos`},identity_manual_rejected:{title:`New photos of your ID needed`,line_1:`We couldn't verify your ID from the photos you sent:`},identity_decision:{attempt_granted:{title:`You can check your ID again`,line_1:`Our sourcing team gave you another attempt. Before you start, check that your name is typed exactly as on your ID, and that your photos are sharp.`,action:`Check my ID`},back_to_check:{title:`Check your ID online`,line_1:`Instead of sending photos, you can now check your ID online, in a few minutes, with your phone.`,action:`Check my ID`},approved:{title:`Your ID is verified`,line_1:`One last step before your contract: fill in your company and bank details.`,action:`Continue`}},identity_renewal_approved:{title:`Your new ID is approved`,line_1:`Thanks! Our team checked your new ID: there's nothing else for you to do.`}},automatic_validate_rule:{create_success:`Validation rule successfully created`},recording:{not_allowed:`This is not compatible with your browser. Please try another one.`,start:`Start recording`,restart:`Restart recording`,stop:`Stop recording`,time_remaining:`left`,errors:{not_allowed:`Camera or microphone access was denied. Please enable permissions in your browser.`,not_found:`No camera or microphone devices were detected.`,not_readable:`Kamera oder Mikrofon wird bereits von einer anderen Anwendung verwendet (Zoom, Teams, ...).`,overconstrained:`Your device does not support the required settings.`,abort:`Recording was interrupted.`,security:`Camera or microphone access is blocked for security reasons.`,type:`Unable to access multimedia device.`,unknown:`An unknown error occurred.`,camera_blocked:`Camera access is blocked. Please allow it in your browser settings.`,microphone_blocked:`Microphone access is blocked. Please allow it in your browser settings.`,both_blocked:`Camera and microphone access are blocked. Please enable them in your browser.`}},contacted:`Contacted`,rejected_reason:`Rejected reason`,country:`Country`,days:`Days`,freelance:`Freelance`,material:`Material`,source:`Source`,tier:`Tier`,employee:`Employee`,job_seeker:`Job seeker`,retired:`Retired`,student:`Student`,contacted_by_onepilot:`I have been contacted by Onepilot`,media:`Media (TV, radio, press....)`,referral:`Referral`,social_networks:`Social networks`,word_of_mouth:`Word of mouth`,country_of_residence:`Country of residence`,failed_tests:`Failed tests`,mother_tongue:`Mother tongue`,no_freelance_status:`No freelance status`,contract_not_signed:`Contract not signed`,meeting_not_taken:`Meeting not taken`,meeting_didnt_go_well:`Meeting didn't go well`,too_much_spelling_errors:`Too much spelling errors`,incomplete_application:`Incomplete application`,contract_name:`Onepilot contract`,too_less_available_time:`Too less of available time`,too_less_available_days:`Too less of available days`,too_less_available_duration:`Too less of available duration`,no_adapted_tool:`No adapted tool`,date_of_birth:`Birth date`,linkedin:`Linkedin`,information:{copy_unsuccessful:`Unsuccessful copy`,copy_successful:`Successful copy`,save_unsuccessful:`Information not saved`,save_successful:`Information saved`},rejected_reasons:{availability:`Availability`,country_of_residence:`Country of residence`,failed_tests:`Failed tests`,identity:`Identity`,material:`Material`,mother_tongue:`Mother tongue`,no_freelance_status:`No freelance status`,contract_not_signed:`Contract not signed`,meeting_not_taken:`Meeting not taken`,meeting_didnt_go_well:`Meeting didn't go well`,too_much_spelling_errors:`Too much spelling errors`,incomplete_application:`Incomplete application`,inconclusive_video:`Video not conclusive`,not_interested_anymore:`Not interested anymore`,same_phone_number:`Same phone number`,no_show:`No show`,replaced_by_new_application:`Replaced by a new application`},contact_prospect:`Contact prospect`,file:{refused_files_quantity:`{{quantity}} {{files}} {{refused}}`,refused_about_single:`refused`,refused_about_multiple:`refused`,file:`file`,files:`files`,accept_label:`Yes, I accept`,reject_label:`No, I refuse`,cancel_label:`Cancel`},email_sent:`Email sent`,native_languages:`Native languages`,empty_language:`Please select your native language`,empty_answer:`Please select an answer`,batch_required:`Select a batch to send the contract`,contract_modal_title:`Send contract to {{fullName}}`,contacted_modal_title:`Send follow up Calendly email to {{fullName}}`,send_btn:`Send`,mcq_right_answer:`right answers on 11 questions`,welcome:{title:`Welcome at Onepilot ð`,line_1:`To continue your application, please click on the link we sent you at <strong>{{email}}.</strong>`,title_v2:`Welcome at {{team}} ð`},tooltip:{hide_filters:`Hide filters`,show_filters:`Display filters`,remove_filters:`Delete all filters`,hide_deleted:`Back to active leads`,show_deleted_only:`Show deleted prospects only`}
74,contract:`Contract`,chat:`Chat`,phone:`Phone`,tech:`IT & Software development`,health:`Health & Pharma`,finance:`Finance, consulting, banking & insurance`,manufacturing:`Manufacturing & Production`,retail:`Retail & Consumer Goods`,tourism:`Hospitality, Restaurants & Tourism`,food:`Agriculture & food`,education:`Education & Training`,marketing:`Marketing, Advertising & PR`,transport:`Transportation, Mobility & Automotive`,energy:`Energy & Utilities`,entertainment:`Media & Entertainment`,real_estate:`Real Estate & Construction`,any:`No prior work experience`,less_than_two_year:`Less than 2 years`,two_to_five_years:`2 to 5 years`,more_than_five_years:`More than 5 years`,job_board:`Job board`,cancel_label:`Cancel`,pre_approved_label:`Pre-approve`,file_upload:{401:`Your session seems to have expired, please log in again.`},native:`Mother tongue`,fluent:`Fluent`,intermediate:`Intermediate`,country_required:`Select a country to send the contract`,unemployed:`Unemployed`,delete_success:`Prospect successfully removed`,delete_label:`Yes, delete`,delete_dialog_title:`Delete all {{fullName}} data?`,spelling_errors_percentage:`of spelling mistakes`,validation_spelling_max_error:`Max errors`,validation_percent_spelling_errors:`% errors ââï¸ Reply to this customer â`,confidentiality_confirm_label:`By checking this checkbox I confirm that I have a work environment to respect the rules of confidentiality and security`,confidentiality_confirm:{tooltip:{line_1:`Confidentiality of your email and telephone`,line_2:`The security of the information to which you have access must be guaranteed`,line_3:`Work in a suitable environment : headphone for calls, good internet connexion, no screen exposure`},validation_error:`This checkbox is mandatory to tick`},rejection_write_us_v2:`Don't hesitate to write to us at {{email}} if <strong>your situation changes!</strong> ð`,contract_types:{customer_care_fr:`Customer care FR (Onepilot)`,customer_care_en:`Customer care EN (Onepilot)`,sales_fr:`Sales FR (Onepilot)`,sales_en:`Sales EN (Onepilot)`,customer_care_eodom_fr:`Customer care FR (Eodom)`,customer_care_eodom_en:`Customer care EN (Eodom)`,customer_care_odondo_en:`Customer care EN (Offshore platform)`,customer_care_offshore_fr:`Customer care offshore (Onepilot) FR`,customer_care_offshore_en:`Customer care offshore (Onepilot) EN`},select_calendly_link:`Select Calendly to be sent`,yousign_upcoming_info:`Upcoming`,updatedBy:`Last modification by:`,contract_send_success:`Contract sent successfully.`,re_uploaded_document:{title:`â ID Document Update Successful`,line1:`Thank you for updating your ID document with us.`,line2:`If you have any questions or need further assistance, please donât hesitate to contact us.`},sms:{last_calendly:{message:`Hello {{firstName}}, 75 76Still available for our 100% remote customer service mission? 77 78Book your call here: {{calendlyLink}} 79 80Questions? https://app.onepilot.co/apply/chat`},calendly:{message:`Hello {{firstName}}, 81 82Good news! Weâve found a mission for you. 83 84Book a 15-min call here: {{calendlyLink}} 85 86Questions? https://app.onepilot.co/apply/chat`}},chat_page:`Use the chat at the bottom right of this page to contact us`,cookie_banner_message:`We use cookies to measure the performance of our advertising campaigns and improve your experience.`,cookie_decline:`Decline`,cookie_accept:`Accept`,update:{phone_number_anonymized:`This phone number belongs to an account whose data has been deleted.`},anonymized:`Anonymised`,hard_delete_label:`Hard delete`,hard_delete_dialog_title:`Delete permanently {{fullName}}?`,hard_delete_description:`This will permanently remove the anonymized record. The person will be able to re-apply.`,show_deleted_only:`Deleted only`,delete_open_label:`Delete`,identity_contract:{invite_label:`Invite to identity & contract`,invite_confirm:`Send the invitation`,invite_sent:`Invitation sent: the prospect can now verify their identity and sign.`,back_office:{title:`Identity & contract`,steps:{invited:`Invited`,id_check:`ID verified`,company_details:`Company and bank`,contract_sent:`Contract sent`,signed:`Signed`},blocked:{fraud:`The identity check was flagged as fraud. Review it before granting another attempt.`,name_mismatch:`The name still doesn't match the ID after a correction. Compare the names below.`,no_attempts_left:`No identity check attempt left. Grant another attempt or switch to the manual upload.`}
86,next:{manual_upload:`Manual upload: review the ID photos below once the prospect has sent them.`,waiting_for_check:`Invited: waiting for the prospect to check their ID.`,check_in_progress:`Identity check in progress.`,check_failed:`The last check didn't go through: the prospect can try again.`,waiting_for_company_details:`ID verified: waiting for the company and bank details.`,contract_to_create:`Ready for the contract, but it isn't created yet. Create it now to see what's wrong.`,waiting_for_signature:`Contract sent by Youtrust email: waiting for the signature.`,signed:`Contract signed.`,declined:`The prospect declined the contract.`,manual_upload_waiting:`Manual upload: waiting for the prospect to send photos of their ID.`,manual_upload_to_review:`Photos of the ID received: review them below.`,manual_upload_rejected:`New photos of the ID requested: waiting for the prospect.`},grant_attempt:`Grant another attempt`,allow_manual:`Switch to manual upload`,create_contract:`Create the contract now`,attempt_granted:`Attempt granted: the prospect can check their ID again.`,manual_upload_allowed:`Manual upload on: the prospect uploads photos of their ID instead.`,contract_created:`Contract created and sent by Youtrust email.`,identity_check:`Identity check`,attempts_left:`Attempts left: {{attemptsLeft}}`,no_check_yet:`Not started yet`,earlier_attempts:`Earlier attempts ({{number}})`,status:{pending:`In progress`,verified:`Verified`,failed:`Failed`,inconclusive:`Not finished`,expired:`Expired`,to_review:`To review`,approved:`Approved`},born_on:`Born {{date}}`,declared_name:`Name typed: {{name}}`,face:`Face`,id_front:`ID front`,id_back:`ID back`,audit_trail:`Youtrust's proof (PDF)`,same_person:`Same person as {{names}}`,documents:`Documents`,company_and_bank:`Company and bank`,not_filled_in:`Not filled in yet`,contract:{title:`Contract`,not_ready:`After the ID and the company details`,to_create:`Not created yet`,sent:`Sent on {{date}}`,signed:`Signed on {{date}}`,declined:`Declined on {{date}}`,linked_check:`Signer verified by the identity check`},unblock:{fraud:`The identity check was flagged as fraud. Review it, then switch to the manual upload if needed.`,name_mismatch:`The face matched the ID, but not the name typed. Approve the check below with the name on the ID.`,no_attempts_left:`The check failed. If the ID is fine (for example a French ID card within its 5 extra years), approve it below. Otherwise switch to the manual upload.`,same_person:`The ID is verified, but itâs the same person as another prospect or an agent (see below). Approve the check to send the contract, or reject the prospect.`},attempt_billed:`Another attempt is billed â¬1.25 if it ends verified or failed. Approving the check is free.`,method:{manual:`Manual check`},review:{approved:`Approved by {{name}} on {{date}}`,rejected:`New photos asked by {{name}} on {{date}}`},approve:`Approve`,approve_anyway:`Approve anyway`,reject:`Ask for new photos`,approve_help:`The ID counts as verified and the contract follows once the company details are in.`,approve_anyway_name_help:`The face matched the ID, only the name typed differs. Give the legal name read on the ID: it goes on the contract.`,reject_help:`The prospect is emailed your reason and sends new photos.`,approval_reason:`Why is the ID fine?`,approval_note:`Note (optional)`,approval_reason_example:`French ID card, valid 5 more years`,approval_reason_name_example:`Typed a short first name`,reject_reason:`Whatâs wrong with the photos? (sent to the prospect)`,reject_reason_example:`The back of your ID is cut off: take the whole card.`,approve_confirm:`Approve the ID`,reject_confirm:`Send to the prospect`,approved:`ID approved: the prospect moves on to the next step.`,rejected:`Photos refused: the prospect is emailed your reason to send new ones.`,back_to_check:`Back to the Youtrust check`,back_to_check_done:`Back to the Youtrust check: the prospect can check their ID again.`,edit_company:`Edit`,edit_company_title:`Company and bank details`,resend_contract:`Send a new contract`,resend_contract_title:`Send a new contract?`,resend_contract_text:`The current contract is cancelled, and a new one is sent with the current company and bank details.`,resend_contract_done:`New contract sent by Youtrust email.`},stage:{not_started:`Invited, not started`,check_in_progress:`Checking their ID`,needs_team:`Needs the sourcing team`,waiting_for_photos:`Manual check: waiting for photos`,waiting_for_c
86ompany_details:`ID verified: waiting for company details`,contract_sent:`Contract sent`},list:{verified:`ID verified`,to_review:`ID to review`,in_progress:`ID check in progress`,failed:`ID check failed`,not_finished:`ID check not finished`,new_photos:`New ID photos asked`},resend_invite_label:`Resend the invitation`,resend_invite_sent:`Invitation sent again.`},identity_check:{overview:{title:`Three things left, about 10 minutes`,identity_title:`Verify your ID`,identity_description:`About 3 minutes. Have your ID card or passport and your phone at hand.`,company_title:`Your company and bank details`,company_description:`Or tell us you have no company yet.`,contract_title:`Sign your contract`,contract_description:`Right here, no email to look for.`,contract_email_description:`Right here, or from the email we send you.`},legal_name:{title:`Your name, exactly as on your ID`,subtitle:`On the ID card or passport youâre about to use. If it doesnât match, the check fails.`,mismatch:`Your ID reads: {{nameOnId}}. Correct your name below so it matches exactly.`,last_name:`Last name`,last_name_help:`Your birth name, from the Surname field. Not a married name.`,first_name:`First name(s)`,first_name_help:`As printed, no nickname. You can leave out middle names.`,hint_fr_be:`Use the âNomâ field, not âNom dâusageâ.`,hint_de_at:`Leave out academic titles such as Dr. Particles such as âvonâ are part of the name.`,hint_spelling:`Donât add spaces or apostrophes that arenât printed (DHERVILLE, not DâHERVILLE).`,card_surname:`SURNAME / NOM`,card_given_names:`GIVEN NAMES / PRÃNOMS`,illustration:`ID card with the surname and given names fields highlighted`},verification:{title:`Verify your identity`,intro:`Have your ID with you: it takes about 3 minutes. On a computer, youâll continue on your phone by scanning a QR code.`,start:`Verify my identity`,waiting:`Waiting for the result. This page moves on by itself once youâre done.`,expired:`Your verification link has expired.`,restart:`Get a new link`,failed:`The check didnât go through. Make sure your ID is valid, well lit and fully in the frame. Attempts left: {{count}}.`,not_completed:`The check couldnât be completed. You can try again.`,retry:`Try again`,blocked:`We couldnât verify your identity automatically. The sourcing team will c
86ontact you shortly.`},verified:{title:`Your ID is verified`,subtitle:`Thanks! Just complete the details below about the ID you just used.`},manual:{title:`Verify your identity with photos`,subtitle:`Our team checks them by hand. Meanwhile, you can go on with your company details.`,rejected:`We couldnât verify your ID from your last photos: {{reason}}`,born_on:`Date of birth`,id_front:`Front of your ID`,id_front_hint:`The whole card, flat, readable, no flash reflection.`,id_back:`Back of your ID`,id_back_hint:`For a passport, the page with your photo again.`,selfie:`A selfie`,selfie_hint:`Your face only, in good light. It stays with your identity check and is never shown on the platform.`,in_review_title:`Thanks, weâre checking your ID`,in_review_subtitle:`Our team is reviewing your photos. Meanwhile, complete the details below and go on with your company details.`},nothing_to_do:`Your identity is up to date: nothing to do here.`,renewal:{subtitle:`Your ID is about to expire: send photos of your new one. Our team checks them by hand.`,sent:`Thanks! Our team checks your new ID and lets you know if anything is missing.`}},company_details:{title:`Your company and bank details`,has_company:`Do you have a company or a freelance status?`,has_company_required:`Tell us whether you have a company.`,yes:`Yes`,not_yet:`No company yet`,no_company_info:`Your contract will be in your name, {{legalName}}. Youâll need a company or a freelance status before your first payment.`,company_id_fr:`SIREN or SIRET number`,company_id_gb:`Company number, or UTR for a sole trader`,company_id:`Company registration number`,bank_title:`Where should we pay you?`,keep_bank_account:`Leave empty to keep the account ending in {{ending}}.`,iban_invalid:`This IBAN isnât valid: check it against your bank details.`,siren_invalid:`This SIREN or SIRET number isnât valid: check it against your Kbis or INSEE notice.`,company_country:`Country where the company is registered`},sign_contract:{preparing:{title:`Your contract is on its way`,text:`Weâre preparing it with your details. This page moves on by itself.`},ready:{title:`Sign your contract`,sign:`Sign my contract`,email_text:`Read it and sign it online, here or from the email we sent you. Youâll get a code by email to confirm your signature.`},confirming:{title:`Thanks for signing!`,text:`Weâre confirming your signature. This page moves on by itself.`},signed:{title:`ð Your contract is signed`,text:`Welcome to Onepilot! Weâre creating your account: youâll get an email with your next steps.`},error:{title:`The signature didnât go through`,text:`Something went wrong on the signing page. You can try again.`,retry:`Try again`},declined:{title:`You declined the contract`,text:`The sourcing team will c
86ontact you to talk it through.`},not_ready:{title:`A few steps before your contract`,text:`Verify your ID and fill in your company and bank details first.`,continue:`Continue`},in_review:{title:`Weâre checking your ID`,text:`Our team is reviewing the photos you sent. Youâll receive your contract by email once itâs done.`},with_team:{title:`The sourcing team will contact you`},on_hold:{title:`Almost there`,text:`Your ID is verified. Our team takes a last look at your application, and youâll receive your contract by email once itâs done.`}},reapply:{resume:`Resume my application`,from:`You can apply again from {{date}}.`,error:`We couldnât resume your application. You can try again.`}},tool:{created:`Tool successfully created`,delete:`Remove tool`,delete_asking:`Do you really want to remove the tool`,deleted:`Tool successfully deleted`,edit:`Edit tool`,edit_submit:`Update tool`,generating_link:`Generating link`,list:`Tools list`,new:`New tool`,select_tool:`Select tool`,select_tool_credential:`Select tool credential`,tool:`Tool`,tool_credential:`Tool Credential`,updated:`Tool successfully updated`,type:{payment:`Payment`},create:`Create the tool`,alias_link:`Alias link`,display_credentials:`Display credentials and allow copy/paste on Cockpit (not safe)`,no_description_available:`No description for this tool`,spying_domain:`Shopify domain name (ex: onepilot-test)`,spying_max_discount_percentage:`Max discount %`,spying_max_discount_currency:`Max discount currency`,spying_title:`Shopify discount alert settings (optional)`,no_accounts_shopify:`accounts.shopify.com should not be used as main link`,title_helper:`This is displayed to the agents`,name_helper:`Internal use only (e.g. "Zendesk", "Recharge", "Google Sheets" etc)`,whitelisted_ip:`Whitelisted IPs (Optional, only those IPs will be able to access the tool if filled in)`,description_helper:`This is displayed to the agents`,tab:{"auto-fill":`Auto-fill`,credentials:`Credentials`,tool:`Tool`},credential:{remove:`Remove`},add_tool:`Add tool`,allow_customer_to_manage_tools:`Enable tools management for the customer`,allow_customer_to_see_activity_log:`Enable access to activity log for the customer`,allow_customer_to_manage_integrations:`Enable integrations management for the customer`},tool_credential:{assigned_user:`Assigned users`,auto_assign_on_shift:`Auto-assign on shift`,cant_change_assign:`Auto-assignment on shift is enabled on this credential`,cant_change_login:`You can't change the login, create a new one instead and delete the unused ones`,change_password:`Change password`,created:`Tool credentials successfully created`,delete:`Remove tool credentials`,delete_asking:`Do you really want to remove the tool credentials?`,deleted:`Tool credentials successfully deleted`,edit:`Edit tool credentials`,edit_submit:`Update tool credentials`,error_already_assigned:`This user is already assigned to another credentials on this tool`,fill_instructions_helper:`Instructions are displayed to the user when claiming/displaying the credentials (optional)`,fill_login_helper:`Fill the field with a login (required)`,fill_logout_url_helper:`The logout URL is opened when the agent clicks on "end my shift" (optional)`,fill_minimum_tickets_required_helper:`Minimum number of tickets (done on this client) required for the user to be assigned (optional)`,fill_new_password_helper:`Fill the field with a new password (optional)`,fill_password_helper:`Fill the field with a password (required)`,fill_priority_helper:`From 3 (low) to 1 (high). Credentials with a high priority will be assigned first (required, default 3)`,fill_user_helper:`Choose the user who own the credentials (optional)`,instructions:`Instructions`,linked_tool:`Linked tool`,login_1:`Login`,logout_url:`Logout URL`,logs:`Access logs`,logs_credentials_accessed_by:`Accessed by`,logs_credentials_assigned_by:`by`,logs_credentials_assigned_to:`Assigned to`,logs_credentials_unassigned_from:`Unassigned from`,minimum_tickets_required:`Minimum number of tickets`,new:`New tool credentials`,no_logs:`No logs available yet`,nothing_to_assign:`No credentials are available for you, they might be already assigned to another agent or not yet configured.`,password_1:`Password`,priority:`Priority`,push_message_no_credentials:`ðPlease claim and use now your {{tool}} credentials to continue your shift on {{customer}}`,push_title_no_credentials:`â ï¸ No {{tool}} credentials assigned`,success_copy:`Credential successfully copied`,tool_credentials:`Tool credentials`,unassign:`Unassign`,updated:`Tool credentials successfully updated`,warning_message:`These credentials are strictly personal to the agent and should not be shared to another tiers`,shared:`Shared`,not_shifting:`You need to be in a shift to access these tool credentials`,generated_totp:`2FA generated code`,copy_generated_totp:`Copy 2FA code`,two_fa_secret:`2FA secret`,two_fa_secret_helper:`It's a string usually displayed below the QR code when enabling the 2FA on an account`,assigned_users:`Assigned users`,shared_warning:`Shared o
86ption has been enabled. These credentials can be shared with multiple users at a time`,use_cockpit:`Use the Onepilot Cockpit extension to retrieve your credentials`,auth_type:`Authentication type`,regular:`Regular (default)`,basic:`HTTP basic (username/password prompt)`,linked_tool_credentials:`Credentials to assign in addition to this one`,linked_tool_credentials_helper:`The credentials selected here will also be assigned to the agent (optional)`,require_vpn:`VPN is required to access these credentials`,not_staffed_for:`Can't access these credentials`,totp_secret:`2FA secret`,totp_secret_description:`The long code provided by the tool when enabling 2FA (optional)`,not_whitelisted_ip:`You are not in the right network to access this tool.`,voi_devices_ko:{devices_not_approved:`One of your devices is not approved. Please contact your account manager for approval.`,no_devices_sync:`No devices are currently synchronized. Please open the 'Endpoint Verification' extension, click 'Sync,' and try again shortly`},not_in_whitelisted_ip:`You cannot connect to this tool from this device. Please use the virtual machine.`,import_title:`Import existing tool credential`,"add-totp":`Add 2FA secret`,"edit-totp":`Change the 2FA secret`,"delete-totp":`Delete the 2FA`,"deleted-totp":`2FA deleted`,no_password_cant_add_one:`This ID was created without a password; it is not possible to add one later. Create a new ID instead and delete any unused ones.`,only_password:`Credentials without login (only password)`,no_assigned_users:`No users assigned.`},user:{account:`Profile`,ban:`Ban user`,ban_ask:`Do you really want to ban the user `,ban_title:`Disable a user account`,banned:`This user has been banned and doesn't have access to Onepilot anymore`,banned_users:`Banned users`,confirm_role:`Do you confirm changing this user's role ?`,created:`User successfully created`,created_with_welcome_mail:`The user has been successfully created. A password creation email has been sent.`,customer_linked:`Associated customer`,delete:`Delete user`,delete_confirmation:`Are you sure you want to delete this user?`,deleted:`User successfully deleted`,disable_vpn_only:`Make Onepilot VPN optional`,download_vpn:`Download my Onepilot VPN`,edit:`Edit user`,edit_submit:`Update user`,email_sent:`Welcome e-mail successfully sent`,enable_vpn_only:`Make Onepilot VPN mandatory`,exempted_from_two_fa:`Exempted from 2FA â ï¸`,existing_email:`Email already exists`,info_phone_number_udpate:`The user needs to log in in their account in order to add a phone number`,kb_onepilot_link:`/customers/7/knowledgebases/9001`,list:`User List`,members:`Members`,minimum_payment:`Hourly minimum payment`,new:`New user account`,new_submit:`Create account`,notify_role_change:`The rank may change.`,onepilot_vpn:`Onepilot VPN`,phone_reset:`Phone number successfully reinitialised`,profile_photo:`Profile photo`,rank_info:`The rank is automatically generated on update. To manage the user's rank, there is a 'Pricing plan' section down below.`,role_info:`â Attention, if you change the roles, some information about the rank may also change. `,self_updated:`Your account has been successfully updated`,staffed_on:`Agent staffed on`,success_delete:`User successfully deleted`,timezone:`Timezone`,too_recent:`Changement disponible uniquement 3 mois après ton début chez Onepilot`,updated:`User successfully updated`,users:`Users`,vpn_active:`Active VPN`,vpn_copied:`IP address successfully saved in your clipboard`,vpn_info_customers:`IP address you might send to concerned customer (if necessary)`,vpn_modal:{apple_devices_body:`<div class="mb-3"> 87 <p> 88 On <b>macOS Mojave or later</b>, install the <a href="https://apps.apple.com/us/app/wireguard/id1451685025?mt=12">WireGuard</a> app from the Mac App Store.<br> 89 WireGuard will appear in menu bar (top bar) once app is running. 90 </p> 91 <ul class="group-list mb-0"> 92 <li class="list-item">Click on the WireGuard icon</li> 93 <li class="list-item">Choose "Import tunnel(s) from file"</li> 94 <li class="list-item">Select your configuration file (<a href="{{route_config_file}}"<b>onepilot-vpn.conf</b></a>) you just downloaded from Onepilot</li> 95 <li class="list-item">Click on "Activate" and it's done ! ð <span class="font-size-10">(<b>N.B.:</b> Click on "Deactivate" once your shift is completed)</span></li> 96 </ul> 97 </div>`,apple_devices_title:`Apple Devices`,detected:`detected`,download_btn:`Download my Onepilot VPN file (onepilot-vpn.conf)`,ios_body:`<p class="mb-0"> 98 On <b>iOS</b>, install the <a href="https://apps.apple.com/us/app/wireguard/id1451685025?mt=12">WireGuard</a> app from the iOS App Store. 99 Then, use the WireGuard app to scan following QR code and your VPN will directly get installed. 100 </p>`,nota_bene:`Configuration file & QR Code belong <b>to your own usage</b>, please may not share QR Code/Configuration file since they are automatically linked with your Onepilot account.`,select_os:`Select your current device`,title:`How to download and install Onepilot VPN`,windows_body:`<p>On <b>Windows</b>, install the <a href="https://www.wireguard.com/install/#windows-7-8-81-10-2012-2016-2019">WireGuard VPN Client</a>.</p> 101 <ul class="group-list mb-0"> 102 <li class="list-item">Launch WireGuard Client</li> 103 <li class="list-item">Choose "Import tunnel(s) from file"</li> 104 <li class="list-item">Select your configuration file (<a href="{{route_config_file}}"<b>onepilot-vpn.conf</b></a>) you just downloaded from Onepilot</li> 105 <li class="list-item">Click on "Activate" and it's done ! ð <span class="font-size-10">(<b>N.B.:</b> Click on "Deactivate" once your shift is completed)</span></li> 106 </ul>`},vpn_not_existing_yet:`Your VPN certification seems not having been created yet. Re-try again later.`,vpn_only:`Onepilot VPN required`,vpn_only_for_customer:`Onepilot VPN is required to have access to some tools (ex: back-office)`,vpn_safe:`Your connection is secure.`,created_success_mui:`User {{ userName }} successfully created`,payment_suspended:`Payment suspended`,payment_recurrence:{title:`Payments recurrence`,
106weekly:`Weekly`,monthly:`Monthly`,not_expert_agent:`You must be Expert Agent to choose this option`},customer_hero_lead:`QC remuneration is managed on Customers pages`,strong_password:`Your password must have a minimum of 8 characters, a capital letter, a number and a special character`,prospects:`Prospect heroes`,banned_mail:{subject:`Onepilot - Our collaboration is ending`,greeting:`Hello {{first_name}},`,line_1:`- Thanks a lot for your commitment, we are sad to see you leave`,line_2:`- Your Slack and Onepilot account have been deactivated, but if you have any further questions, please contact <a style="color: #6557FF;">[email protected]</a>`,line_3:`- If you still had to update your billing details to get paid, you can send them to <a style="color: #6557FF;" >[email protected]</a> and we will upload them for you`,line_4:`- If you last payment was supposed to be < 30 â¬, we can confirm this will be paid`},terminate_reason:{quality:`Quality`,remuneration:`Remuneration`,change_situation:`Change of situation`,found_another_job:`Found another job`,ghosting:`Ghosting`,not_enough_work:`Not enough work`,not_reliable:`Not reliable`,personal_reasons:`Personal reasons`,fraud:`Fraud`,technical_difficulty:`Technical difficulty`,other:`Other`,availability:`Availability`},email_unsubscribed:{title:`You have been unsubscribed`,no_more_mail:`We wonât send you any more emails`,notice:`You are receiving this email because you have apply on our website. To unsubscribe please click `,click_link:`here`,privacy_policy:`If you have any questions related, you can read our privacy policy or contact us at`},mass_update_helper_link:`https://dataonepilot.ams3.digitaloceanspaces.com/storage/mass_update_users_data_example.csv`,mass_update_helper:`A .CSV file is required. If any information is incorrect, no users will be updated`,mass_update_helper_example:`Download an example`,mass_update_title:`Mass update users`,mass_update_error:`An error occured, no users have been updated. Please check the CSV file`,is_expert_agent:`Expert Agent`},validation:{accepted:`The {{attribute}} must be accepted.`,active_url:`The {{attribute}} is not a valid URL.`,after:`The {{attribute}} must be a date after {{date}}.`,after_or_equal:`The {{attribute}} must be a date after or equal to {{date}}.`,alpha:`The {{attribute}} may only contain letters.`,alpha_dash:`The {{attribute}} may only contain letters, numbers, dashes and underscores.`,alpha_num:`The {{attribute}} may only contain letters and numbers.`,alternatives:{base:`The field {{attribute}} does not correspond to any given alternatives`,empty:`The field {{attribute}} must not be empty`},any:{allowOnly:`The field {{attribute}} must be {{valids}}`,default:`The field {{attribute}} is throwing errors when default value`,empty:`The field {{attribute}} must not be empty`,invalid:`The field {{attribute}} contain an invalid value`,only:`The field {{attribute}} must be {{valids}}`,required:`The field {{attribute}} is required`,unknown:`The field {{attribute}} is not allowed`},array:`The {{attribute}} must be an array.`,attributes:{address:`Postal address`,answer:`Answer`,billing_address:`Billing address`,billing_name:`Billing name`,case_link:`Subcase link`,company:`Company`,confirm_password:`Confirm the new password`,cost_ticket:`Current price`,customer_id:`Associated customer`,deliver_to:`Deliver to`,email:`Email`,first_name:`First name`,flag_reason_type:`Remark ð©`,iban:`IBAN`,kb_answer_id:`KB Entry`,kb_owner_id:`Account Manager`,kb_to_review:`Comment`,kb_to_review_comment:`Anything to add?`,last_name:`Last name`,name:`Name`,new_password:`New password`,note:`Note`,observation:`Communication`,old_password:`Current password`,password:`Password`,password_confirmation:`Password confirmation`,phone_number:`Phone number`,photo_url:`Profile picture`,prospect_country:`Country`,qc_comment:`Quality comment`,qc_point:`Quality`,qc_related_reasons:`Remark`,quality:`Quality`,reason:`Reason`,siren:`Registration number`,siren_number:`SIREN number`,status:`Status`,subject:`Subject`,subscription_price:`Monthly subscription price`,surname:`
106Surename`,terminate_by:`Terminated by`,terminate_reason:`Reason for termination`,terminate_stage:`Termination status`,termination_json:{attributes:`Attributes`,cancellation_grounds:`Cancellation grounds`,customer_support_handler:`How will the client handle customer support now ?`,main_issue:`Main issue`,stage:`Resiliation stage`,terminate_by:`Terminated by`},ticket_link:`URL to ticket`,vat_number:`VAT number`},before:`The {{attribute}} must be a date before {{date}}.`,before_or_equal:`The {{attribute}} must be a date before or equal to {{date}}.`,between:{array:`The {{attribute}} must have between {{min}} and {{max}} items.`,file:`The {{attribute}} must be between {{min}} and {{max}} kilobytes.`,numeric:`The {{attribute}} must be between {{min}} and {{max}}.`,string:`The {{attribute}} must be between {{min}} and {{max}} characters.`},binary:{base:`The field {{attribute}} must be a buffer or a string`,empty:`The field {{attribute}} cannot be empty`,length:`The field {{attribute}} must contain {{limit}} octets`,max:`The field {{attribute}} must contain a maximum of {{limit}} octets`,min:`The field {{attribute}} must contain at least {{limit}} octets`},boolean:`The {{attribute}} field must be true or false.`,confirmed:`The {{attribute}} confirmation does not match.`,current_password:`The Actual password is not the same as registered for this account.`,custom:{"attribute-name":{"rule-name":`custom-message`}},date:`The {{attribute}} is not a valid date.`,date_equals:`The {{attribute}} must be a date equal to {{date}}.`,date_format:`The {{attribute}} does not match the format {{format}}.`,different:`The {{attribute}} and {{other}} must be different.`,digits:`The {{attribute}} must be {{digits}} digits.`,digits_between:`The {{attribute}} must be between {{min}} and {{max}} digits.`,dimensions:`The {{attribute}} has invalid image dimensions.`,distinct:`Failed to duplicate shifts`,email:`The {{attribute}} must be a valid email address.`,ends_with:`The {{attribute}} must end with one of the following: {{values}}.`,exists:`The selected {{attribute}} is invalid.`,file:`The {{attribute}} must be a file.`,filled:`The {{attribute}} field must have a value.`,function:{base:`The field {{attribute}} must be a function`},gt:{array:`The {{attribute}} must have more than {{value}} items.`,file:`The {{attribute}} must be greater than {{value}} kilobytes.`,numeric:`The {{attribute}} must be greater than {{value}}.`,string:`The {{attribute}} must be greater than {{value}} characters.`},gte:{array:`The {{attribute}} must have {{value}} items or more.`,file:`The {{attribute}} must be greater than or equal {{value}} kilobytes.`,numeric:`The {{attribute}} must be greater than or equal {{value}}.`,string:`The {{attribute}} must be greater than or equal {{value}} characters.`},image:`The {{attribute}} must be an image.`,in:`The selected {{attribute}} is invalid.`,in_array:`The {{attribute}} field does not exist in {{other}}.`,integer:`The {{attribute}} must be an integer.`,ip:`The {{attribute}} must be a valid IP address.`,ipv4:`The {{attribute}} must be a valid IPv4 address.`,ipv6:`The {{attribute}} must be a valid IPv6 address.`,json:`The {{attribute}} must be a valid JSON string.`,key:`"{{!key}}" `,lt:{array:`The {{attribute}} must have less than {{value}} items.`,file:`The {{attribute}} must be less than {{value}} kilobytes.`,numeric:`The {{attribute}} must be less than {{value}}.`,string:`The {{attribute}} must be less than {{value}} characters.`},lte:{array:`The {{attribute}} must not have more than {{value}} items.`,file:`The {{attribute}} must be less than or equal {{value}} kilobytes.`,numeric:`The {{attribute}} must be less than or equal {{value}}.`,string:`The {{attribute}} must be less than or equal {{value}} characters.`},max:{array:`The {{attribute}} may not have more than {{max}} items.`,file:`The {{attribute}} may not be greater than {{max}} kilobytes.`,numeric:`The {{attribute}} may not be greater than {{max}}.`,string:`The {{attribute}} may not be greater than {{max}} characters.`},messages:{wrapArrays:`1`},mimes:`The {{attribute}} must be a file of type: {{values}}.`,mimetypes:`The {{attribute}} must be a file of type: {{values}}.`,min:{array:`The {{attribute}} must have at least {{min}} items.`,file:`The {{attribute}} must be at least {{min}} kilobytes.`,numeric:`The {{attribute}} must be at least {{min}}.`,string:`The {{attribute}} must be at least {{min}} characters.`},not_in:`The selected {{attribute}}
106 is invalid.`,not_regex:`The {{attribute}} format is invalid.`,number:{base:`The field {{attribute}} must be a number`,empty:`The field {{attribute}} cannot be empty`,float:`The field {{attribute}} must be a floating point number`,greater:`The field {{attribute}} must be superior to {{limit}}`,integer:`The field {{attribute}} must be an integer`,less:`The field {{attribute}} must be inferior to {{limit}}`,max:`The field {{attribute}} must be a maximum equal to {{limit}}`,min:`The field {{attribute}} must be at least equal to {{limit}}`,multiple:`The field {{attribute}} must be a multiple from {{multiple}}`,negative:`The field {{attribute}} must be a negative number`,positive:`The field {{attribute}} must be a positive number`,precision:`The field {{attribute}} must not contain more than {{limit}} decimal precision`,ref:`The field {{attribute}} references "{{ref}}" is not number`},numeric:`The {{attribute}} must be a number.`,object:{allowUnknown:`The field {{attribute}} is not allowed`,and:`The field {{attribute}} contain {{present}} without mandatory peers {{missing}}`,assert:`The validation !!"{{ref}}" failed because "{{ref}}" at {{message}}`,base:`The field {{attribute}} must be an object`,child:`The field {{attribute}} with "{{!key}}" failed because {{reason}}`,empty:`The field {{attribute}} cannot be empty`,length:`The field {{attribute}} must containt {{limit}} sub-objects`,max:`The field {{attribute}} must contain a maximum of {{limit}} sub-objects`,min:`The field {{attribute}} must contain at least {{limit}} sub-oject`,missing:`The field {{attribute}} must contain at least one of followings {{peers}}`,nand:`!!"{{main}}" must not exist in simultaneously with {{peers}}`,or:`The field {{attribute}} must contain at least one of followings element {{peers}}`,rename:{multiple:`The field {{attribute}} can't rename le sub-object "{{from}}" parce que plusieurs renoms sont désactivés et qu'une autre clé a déjà été renommée en "{{to}}"`,override:`The field {{attribute}} can't rename le sub-object "{{from}}" parce que le contournement est désactivé et la cible "{{to}}" est désactivée`},type:`The field {{attribute}} must be an instance of "{{type}}"`,with:`The field {{attribute}} peer "{{peer}}" is required`,without:`The field {{attribute}} conflict with a forbidden "{{peer}}"`,xor:`The field {{attribute}} contain a conflict between exclusive peers {{peers}}`},password:`The password is incorrect.`,present:`The {{attribute}} field must be present.`,regex:`The {{attribute}} format is invalid.`,required:`The {{attribute}} field is required.`,required_if:`The {{attribute}} field is required when {{other}} is {{value}}.`,required_unless:`The {{attribute}} field is required unless {{other}} is in {{values}}.`,required_with:`The {{attribute}} field is required when {{values}} is present.`,required_with_all:`The {{attribute}} field is required when {{values}} are present.`,required_without:`The {{attribute}} field is required when {{values}} is not present.`,required_without_all:`The {{attribute}} field is required when none of {{values}} are present.`,root:`value`,same:`The {{attribute}} and {{other}} must match.`,size:{array:`The {{attribute}} must contain {{size}} items.`,file:`The {{attribute}} must be {{size}} kilobytes.`,numeric:`The {{attribute}} must be {{size}}.`,string:`The {{attribute}} must be {{size}} characters.`},starts_with:`The {{attribute}} must start with one of the following: {{values}}.`,string:{alphanum:`The {{attribute}} must only contain alphanumeric characters.`,base:`The {{attribute}} must be a string of caracters.`,creditCard:`The {{attribute}} must be a credit card.`,email:`The {{attribute}} must be a valid email.`,empty:`The {{attribute}} must not be empty.`,guid:`The {{attribute}} must be a valid GUID.`,hex:`The {{attribute}} must only contain hexadecimal characters.`,hostname:`The {{attribute}} must be a valid domain name.`,ip:`The {{attribute}} must be a valid IP address with a CIDR {{cidr}}.`,ipVersion:`The {{attribute}} must be a valid IP address of one of the following valid version {{version}} with a CIDR {{cidr}}.`,isoDate:`The {{attribute}} must be a valid ISO 8601 date.`,length:`The {{attribute}} field must be of length equal to {{limit}}.`,lowercase:`The {{attribute}} field must contain only lowercase characters.`,max:`The {{attribute}} must have a length at maximum equal to {{limit}}.`,min:`The {{attribute}} field must be at least equal to {{limit}}.`,ref:`The {{attribute}} field references "{{ref}}:" which is not a number.`,regex:{base:`Field {{attribute}} with value ":!value" does not match the following pattern requested: {{pattern}}.`,name:`Field {{attribute}} with value ":!value" does not match template value {{name}}.`},token:`The {{attribute}} field must only contain alphanumeric and underscore characters.`,trim:`The {{attribute}} field must not have spaces at the beginning or at the end.`,uppercase:`The {{attribute}} field must contain only uppercase characters.`,uri:`The {{attribute}} must be a valid URI.`,uriCustomScheme:`The field {{attribute}} must be a valid uri with a scheme matching the pattern {{scheme}}.`},timezone:`The {{attribute}} must be a valid zone.`,unique:`Oops... The {{attribute}} has already exists.`,uploaded:`The {{attribute}} failed to upload.`,url:`The {{attribute}}
106 format is invalid.`,uuid:`The {{attribute}} must be a valid UUID.`,values:{qc_point:{"-1":`ð`,"-2":`ð¡`,0:`ð¡`,1:`ð`,2:`ð¤©`},quality:[`ð`,`ð`],reason:{acknowledgements:`Acknowledgements`,communication_am_problem:`Problem with communication with my Account Manager`,flag_ticket_not_listed:`Flag a ticket not listed in the tickets index`,functionality_suggestion:`Functionality suggestion`,general_problem:`General problem`,news_info:`News/infos`,quality_tickets_problem:`Problem with the quality of the tickets`,response_times_problem:`Problem with response times`},status:{finished:`Finished`,in_progress:`In progress`,new:`New`}},iban:`This IBAN isn't valid: check it against your bank details.`,siren:`This SIREN or SIRET number isn't valid: check it against your Kbis or INSEE notice.`},verbatim:{_by_quoting_your_account:`by quoting your account`,_our_twitter_:`our Twitter`,add_your_twitter:`Add your Twitter`,agent:`Agent`,author:`Author`,content:`Verbatim`,created:`Verbatim successfully created`,customer:`Customer`,deleted:`Verbatim successfully deleted`,edit:`Edit verbatim`,edit_submit:`Update verbatim`,example_thanks:`Hello! Thank you so much for your reactiveness...`,export:`Export .XLS`,link_twitter:`Link your Twitter`,list:`Verbatims list`,new:`New verbatim`,new_submit:`Submit new verbatim`,no_verbatims:`No verbatims yet, they are coming very soon ð`,show_twitter:`Show Twitter`,single_title:`Verbatim`,ticket_date:`Verbatim date`,title:`Verbatims`,twitter_error:`An error occurred while adding your twitter`,twitter_updated:`twitter updated`,updated:`Verbatim successfully updated`,warning_create:`<strong>Warning, these verbatims are automatically posted to the Onepilot Twitter feed.</strong><br> 107 Do not post if a user or the brand is identifiable (e.g. "Thanks Pony", "Gummies are too good", "Thanks. John Smith.")<br> 108 <strong>Please do not send a simple tweet such as "Thank you very much" for example.</strong>. 109 Make sure you post only really nice customer comments (like "Wow you guys are great").<br> 110 <a href="https://twitter.com/happyonepilot" target="_blank" class="btn btn-primary btn-sm mt-1"><i class="uil-twitter"></i> 111 Show Twitter</a>`,warning_create_mui:`<strong>Warning, these verbatims are automatically posted to the Onepilot Twitter feed.</strong><br> 112 Do not post if a user or the brand is identifiable (e.g. "Thanks Pony", "Gummies are too good", "Thanks. John Smith.")<br> 113 <strong>Please do not send a simple tweet such as "Thank you very much" for example.</strong>. 114 Make sure you post only really nice customer comments (like "Wow you guys are great").<br> 115 <linkBtn>{{link}}</linkBtn>`,we_will_post_:`We will post your positive customer reviews (verbatims) on`,author_full:`Feedback author`,title_full:`Received feedback`,subtitle:`Share with us the great feedback you receive in your tickets, our customers love reading them!`},view:{activate_breach:`Activate a breach time`,add_view:`Add new view`,after_minutes:`After`,breach_modal_title:`Breach time for this view`,configuration_choose_tag:`Input the segments (tags)`,configuration_deleted:`View configuration removed`,configuration_different_of:`Is none of`,configuration_equal_to:`Is any of`,configuration_only_onepilot_tickets:`Should Onepilot treat all ticket?`,configuration_select_indication:`Press ENTER to add this new segment`,configuration_title:`View configuration`,configuration_updated:`View configuration saved!`,freshchat:{groups:`Freshchat Groups`},group_name:`Group name`,integrations:`Integrations`,more_information:`More information`,"priority-breach-timer-info":`You can add a time limit that once passed will raise tickets from this view to top priority.`,select_integration:`Select integration`,select_view:`Select view`,validate:`Validate`,view:`View`,view_id:`View Id`,view_name:`View name`,update_success:`Vie
115w updated successfully`,update_error:`An error has occurred when updating the view.`,create_success:`View created successfully`,delete_success:`View deleted successfully`,refresh_backlog:`Refresh backlog`,error_occured:`An error occurred while updating view priorities: reload the page and repeat. If the problem persists contact the tech team.`,title:`View priority`},widget:{code_in_body:`Add this code to your site to integrate your Verbatim Onepilot widget.`,colors:`Colors`,copy_code:`Copy the code`,display_verbatims:`Preview the widget`,font_family:`Font family`,form:{author_location:`Author location`,author_visible:`Display author`,bg_color:`Widget background`,body_text_color:`Verbatims`,body_text_size:`Verbatim`,border_color:`cards border`,bottom:`Bottom`,card_bg_color:`Cards background`,card_height:`Cards height`,footer_text_color:`Date`,footer_text_size:`Date`,header_bg_color:`Author header background`,header_text_color:`Author name`,header_text_size:`Author name`,info_author_location:`Display the author's name in the header or at the bottom of the verbatim.`,info_bg_color:`Widget background color.`,info_body_text_color:`Verbatim content color.`,info_body_text_size:`Verbatim size (between 6 and 30 pixels).`,info_border_color:`Cards border color.`,info_card_bg_color:`Cards background color.`,info_card_height:`Cards height size (minimun 100 pixels).`,info_footer_text_color:`Verbatim date color.`,info_footer_text_size:`Date size (between 4 and 24).`,info_header_bg_color:`Author header background color if you choose this option.`,info_header_text_color:`Author name color`,info_header_text_size:`Author name size in pixels.`,info_nb_verbatim_per_bloc:`Number of verbatims to display per block (between 1 and 4).`,info_total_of_verbatim:`Total number of verbatims (between 3 and 15).`,info_transition_speed:`Slide transition speed (1 second => 1000).`,info_typology:`Widget font family.`,nb_verbatims:`Number of verbatims`,nb_verbatims_per_bloc:`Verbatims per slide`,submit:`Save the modifications`,top:`Top`,transition_speed:`Transition speed`},global_settings:`General settings`,police_choice:`--- Choice font family ---`,powered_by:`Powered by Onepilo`,save_message:`The configuration of your verbatim widget has been saved`,sizes:`Sizes in pixels`,typology:`Typology`},cockpit:{events:{removed_permission:`Permission removed by the user`,user_logged_out_extension:`User logged-out from extension`,extension_removed:`Extension removed by the user`},sidePanel:{shortcut:{escalation:`Alt+E to escalate the ticket`,tool:`Alt+O to open the tools`,search:`Alt+K to search in the KB`,log:`Alt+L to log the ticket`}},sidepanel_management:`Side panel management`,display_sidepanel:`Display the Side Panel button`,button:{top_left:`Top left`,top_center:`Top center`,top_right:`Top right`,right_center:`Right center`,left_center:`Left center`,bottom_center:`Bottom center`,bottom_left:`Bottom left`,bottom_right:`Bottom right`}},shopify:{order:`Order`,financial_status:{pending:`Pending`,authorized:`Authorized`,partially_paid:`Partially paid`,paid:`Paid`,partially_refunded:`Partially refunded`,refunded:`Refunded`,voided:`Cancelled`,fulfilled:`Fulfilled`},fulfillment_status:{open:`Open`,closed:`Closed`,cancelled:`Cancelled`,refunded:`Refunded`,partial_refund:`Partial refund`,authorized:`Authorized`,partially_paid:`Partially paid`,paid:`Paid`,partially_refunded:`Partially refunded`,voided:`Cancelled`,pending:`Pending`,fulfilled:`Fulfilled`,restocked:`Cancelled`,partial:`Partiellement traitée`,null:`Non traitée`},order_status:`Order status`,payment_status:`Payment status`,payment_solution:`Payment solution`,delivery_monitoring:`Delivery monitoring`,customer:{fullName_copied:`Firstname copied`,email_copied:`Email copied`,address_copied:`Address copied`},order_created_at:`Created at`,customer_not_found:`Customer Not found`,address_delivery:`Delivery Address`}
115,achievements:{title:`Challenges`,subtitle:`Challenges start <strong>from {{ liveDate }} </strong>, non retroactive bonuses`,total_billed:{title:`Amount earned by logging tickets (in {{currencySymbol}})`,subtitle:`Reach a threshold to unlock your challenge`,win:{title:`Achievement unlocked: log <strong>{{achievementThreshold}}{{currencySymbol}}</strong> of tickets`},label:`earned by charging tickets`},super_qc:{label:`Super Quality Check "ð«"`,title:`Tickets that received a Super Quality Check "ð«"`,subtitle:`Reach a level to unlock your challenge`,win:{title:`Achievement unlocked: <strong>{{achievementThreshold}}</strong> Great Quality Check âð«â`}},golden_ticket:{label:`Golden ticket`,subtitle:`A winning ticket is randomly drawn between each level.`,win:{title:`Achievement unlocked: Golden Ticket - Bonus of <strong>{{achievementAmount}}{{currencySymbol}}</strong> won`,subtitle:`It will automatically be added to your next payment.`}},rewards_to_unlock:`Your rewards to unlock`,threshold_description:`Reach a threshold of tickets processed to unlock your bonus`,threshold_example:`(e.g. 100⬠earned by logging tickets = 5⬠bonus)`,percent_achieved:`{{ percent }}% achieved`},live_stats:{earned_on_shift:`Earned on this shift`,your_average:`Your average :`,earned_today:`Earned today`,tickets_treated:`Tickets logged on this shift`,tickets_to_process:`To process a ticket`,monthly_pocket:`In your pocket this month`,earned_from_start:`Earned since you started`,processed_from_start:`Tickets processed since you started`,excluding_bonus:`Excluding bonuses`,end_of_shift:`Great, you just finished your shift! ð`,book_another_shift:`Book another shift`,take_extra_shift:`Take an extra-shift`,alert_log_first_tickets:`<p>Great, you just logged your <span>1st</span> ticket, shall we continue?! ð</p>`,alert_log_nth_tickets:`<p>Great, you just logged your <span>{{ticketsCount}}th</span> ticket, shall we continue?! ð</p>`,alert_tickets_amount_logged:`<p>Already earned <span>{{shiftAmount}}</span> since the beginning of your shift!</p>`,access_dashboard:`Access my dashboard`,ticket_to_process:`To handle a ticket`,total_tickets_amount:`Total earnings`,total_tickets_count:`All your tickets processed`,earned_this_shift:`Earned this shift`,earned_week:`Logged this week`,earned_month:`Logged this month`,earned_on_shift_with_count:`Earned on this shift ({{count}} tickets)`,end_of_shift_title:`Shift finished, well done!`},search:{no_results:{title:`No results were found.`,subtitle:`An error may have occurred, or the data may not exist.`},title:`Search for a ticket, user etc...`,menu:{go_to:`Go toâ¦`,ticket:`Logged tickets`},user:{impersonate:`Impersonate the user`,page:`User page (edit information)`,schedule:`Scheduling`,escalation:`Escalations`,mr:`MR`,bonus:`Bonuses`,qc:`QC`,billing:`Billing`,dispute:`Disputes`},customer:{page:`Customer page (edit)`,impersonate:`Impersonate`,kb:`Knowledge Base`,schedule:`Schedule`,dashboard:`Dashboard`,tools:`Tools`,escalation:`Level 2 Escalations`,qc:`QC to be done`,academy:`Academy courses`,billing:`Monthly Billing`,integration:`Integrations`,create_invoice:`New invoice`,callhub:`Call Hub`},title_customer:`Search for a KB`,app:`Module`},propose_shift:{confirmation_title:`Can't insure your shift?`,confirmation_description:`You can offer it to other agents!<br>A Slack notification will be sent to your batch's channel.<br><br>Please note that if no one takes it, the shift will still be assigned to you.`,confirmation:`Send notification`,do_nothing:`Do nothing`,cancel_title:`You have offered this shift to other agents`,cancel_description:`Please note that if no one takes it, the shift will still be assigned to you.`,cancel:`Cancel my offer`,proposal_title_with_author:`*{{heroName}}:* Is anyone interested to take my shift below, please?`,proposal_title:`Is anyone interested to take my shift below, please?`,proposal_description:`Customer(s) : {{clientNames}}`,proposal_refuse:`Refuse`,proposal:`Accept the offer`,not_eligible_title:`You are not eligible to take this shift`,not_eligible_description:`Possible reasons:<br> 116<ul><li>You already have a shift on this slot</li> 117</li>
117Another agent has already taken this shift</li> 118</li>You are not train on at least one customer</li> 119</li>The shift has already started</li></ul>`,not_eligible:`I understand`,shift_exchange:`{{helloCanal}}{{contentMessageCustomer}}(s): {{customerNamesDate}}: {{formattedDateTime}}: {{startTime}} - {{endTime}}{{linkMessageThank}} you!`,proposal_accepted:`*{{heroName}}*: Iâve accepted your shift, thank you!`,proposal_accepted_owner:`Owner: *{{heroName}}*`,cancel_proposal:`Please note that the shift below isn't available anymore: `,link_message:`{{acceptLink}} to accept the proposal`,propose_tooltip:`To offer my shift to other agents`,exchange_tooltip:`Shift offered to other agents`,propose_success:`Shift customer successfully proposed`,agent_propose_shift:`An agent propose his shift`,shift_taken:`The shift below was taken`,shift_proposal:`Shift proposal`,schedule_shift_proposed:`Shift proposed`},certificate:{title:`Certificate for yearly payments`,line_1:`This certificate has been issued at the request of the contractor `,line_2:`to confirm that they're providing customer support services to Onepilot SAS.`,line_3:`The total amount invoiced and paid so far in`,to:`to`,line_4:`for the year`,line_5:`see detailed list of invoices on the next pages.`,line_6:`King regards`,footer:`Onepilot SAS with a capital of â¬1938.34 - SIREN 889956124 (RCS Paris) - Headquarters: 83 Boulevard de Sébastopol, 75002 Paris - Intra-communal VAT number FR32889956124 - [email protected]`,payments_detail:`Payments and invoices details`,invoice_reference:`Invoice`,payment_date:`Payment date`,amount_in:`Amount in`,is:`is`,period:`Period`,download:`Download certificate for yearly payments`,line_4_uk_tax:`for the period`},views:{settings:{enable_chat_priority:`Live-chat priority`,title:`View settings`,builder:`View builder`,builder_explanation:`In this view, pull every tickets...`,when:`When`,and:`And`,or:`Or`,entity:`Entity`,values_placeholder:`Enter existing entity parameters...`,is:`is`,is_not:`is not`,is_any:`is any of`,is_none:`is none of`,add_or:`Add an OR condition`,add_and:`Add an AND condition`,value:`Value`,save:`Save modifications`,delete:`Delete the view`,enable:`Enable the view`,select:{none:`None`},scheduling:`View scheduling`,every:`Every`,between:`between`,scheduling_explanation:`This view will pull tickets...`,days_placeholder:`Select weekdays`,hour_end:`End time`,hour_start:`Start time`,week_day:`Day of the week`,entity_parameter:{placeholder:`Saisir les paramètres de l'entité existante...`}},current_backlog:`Current backlog`},country:{tier_1:`Tier 1`,tier_2:`Tier 2`,tier_3:[`Tier 3`,`Tier 4`]},flash_action:{sezane_reorder:{title:`Add a re-order to the Google Sheet`,submit:`Confirm new re-order`,tool:`[Sézane] GSheet re-order`,item_name:`Item name / colour / size`,item_url:`Item URL (sezane website)`,ticket_id:`Zendesk ticket number`,order_id:`Order number`,customer_info:`Client info (full address + phone numb + important info)`,gifting:`Gifting`},recharge:{cancel_title:`Cancel subscription`,customer_email:`Customer email`,reason:`Cancel reason`}},setting:{title:`Settings`,name:`Name`,value:`Value`,type:`Type`,new:`New setting`,edit:`Edit setting`,types:{string:`String`,float:`Decimal number`,integer:`Integer`,boolean:`Boolean`},warning_edit:`You're editing a platform setting, this could cause critical issues, please take extra-care`,warning_no_delete:`Once created, a parameter can't be deleted through this interface`,update_successs:`Successfully updated setting`,array_values:`Values`},perk:{title:`Perk (title)`,category:`Category`,locations:`Locations (where the offer is available, ex: Europe, US, Spain...). Press ENTER to fill`,description:`Offer description (what the brand offers + how to use the perk)`,claiming_type:`Claiming type`,type_promo_code:`Promo code to enter`,type_signup_link:`Visit link and Sign up`,website_url:`Website URL`,linked_customer:`Related Onepilot customer (optional)`,promo_code:`Promo code`,signup_link:`Sign up / visit link`,edit:`Edit perk`,create:`Add perk`,categories:{clothing:`Clothing`,mobility:`Mobility`,pets:`Pets`,travel_hospital
119ity:`Travel and hospitality`,finance_insurance:`Finance and insurance`,health_wellness:`Health and wellness`,sport:`Sport`,beauty:`Beauty`,business_services:`Business services`,food_drinks:`Food and drinks`,furniture:`Furniture`},company_name:`Company/brand name`,only_for_batch:`Reserved to a batch (optional)`,new:`New perk`,logo:`Cover image (ex: the brand logo)`,alert_need_shifts:`You need to complete a few hours of shift with Onepilot in order to access these awesome perks! Come back later :)`,delete_success:`Perk successfully deleted`,update_success:`Perk successfully updated`,create_success:`Perk successfully created`,locations_dashboard:`Locations`,expires_on:`Expires on`,visit_the_link:`Redeem the perk`,use_the_promo_code:`Use the promo code`,website:`Website`,description_change:`Use the "Global translation of Onepilot app" spreadsheet to change the description`,perk_description_item:{1:`anyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyanyyanyanyanyany\r 120`,2:`Coover is a professional insurance platform that brings together insurance experts. Once you have signed up, you can send an email to [email protected] to get your £30 voucher.`,3:`Get an exclusive offer on a WeWork All Access or private office membership that meets your needs. Choose a membership below and fill in a form to get started.`,4:`Sauvale offers pet food. Take advantage of a â¬10 discount on your first order for purchases of â¬20 or more on any of the three sites: Canichef & Félichef bio; Stan bio; Nestor bio.`,5:`Kombucha made from 100% organic ingredients and traditionally fermented, providing plenty of nutrients and vitamins. 121*The offer cannot be used for Limited Editions or Subscription.*`,6:`A digital guarantor to boost your rental file and let your future home. You no longer need to have a permanent contract to be in front of the line.`,7:`Discounted Rate (82⬠Diamond, 76⬠Platinum, 66⬠Club Plus) 122 123Um sich anzumelden, einfach in einem Meridian Spa (David Lloyd) einen Termin ausmachen. Bei der Anmeldung Onepilot angeben.`,8:`Portail Auto-Entrepreneur will help you set up your business, manage it and make any changes you want. Your creation and support for â¬49 124`,9:`Various oils on sale: CBD oil (appetite-suppressant oil, mild night oil), CBD lubricant, discovery pack, etc.`,10:`Zeway propose de la location longue durée de scooter électrique à Paris, Bordeaux et Nice. 125Leur réseaux de stations Zeway vous permet de changer vos batteries en un rien de temps. 126`,11:`Assurly offers loan insurance for mortgages. They are offering us a â¬15 discount paid into our bank account once we have taken out the policy.`,12:`To get you off to a good start with Onepilot, Alan is offering you one month's contributions towards your complementary health insurance. 127The offer is valid for all individuals or companies insured with Alan for the first time. `,13:`Herloop offers menstrual panties, swimwear and accessories. Take advantage of a 30% discount on your entire basket from â¬45 onwards. 128*This code cannot be combined with other codes or promotions*.`,14:`Happy Garden sells garden furniture and equipment. Take advantage of a £10 discount on purchases of £100 or more on their website.`,16:`Kumulus Vape specialises in online sales of vaping products. Take advantage of a 15% discount on their website with the code "Onepilot".`,17:`10% off the entire site (cannot be combined with any other promotional code, no minimum purchase required). 129Worldwide delivery possible.`,18:`La Belle Boucle offers natural products for wavy, curly, frizzy and frizzy hair. Take advantage of a 10% discount on the entire site. 130This code can only be used once, and cannot be combined with discounts already available.`,19:`Bensimon is a French ready-to-wear and lifestyle brand, known for its cotton canvas tennis shoes with rubber soles. Take advantage of a 15% discount on your order.`,20:`Maison Lejaby is a brand of underwear. 20% off your basket (there is no minimum purchase, the offer is valid on the entire site, and cannot be combined with other promotional codes).`,21:`Hydratis offers lozenges that optimise hydration and boost energy and concentration. 15% discount on order. Promo code to apply to basket`,22:`Pour en bénéficier, il suffit de vous rendre dans le "Menu" de votre application, cliquer ensuite sur "Mon compte" puis sur "Code promo" et de rentrer le code promo que vous avez reçu.`,23:`Une offre de 20% de réduction sur tous les produits reconditionné
130s (lave-linge, sèche-linge réfrigérateur...) du site murfy. Offre valable jusqu'à fin juin\r 131\r 132Profitez-en vite ! `,24:`Virtuo propose de la location de voiture 2.0. Commandez votre voiture depuis l'application en quelques secondes, plus d'intermédiaire, ni de remise de clés, vous êtes complétement autonome.`,25:`MerciApp is a spelling checker that offers various integrations and extensions (including Chrome). 133Take advantage of a 50% discount on your monthly or annual subscription. 134 135`,26:`-10% sur tous les services de développement et tirages (développement, tirage en ligne, numérisation, retirage/agrandissement, planche contact).\r 136Le code n'est pas valable sur l'achat de produits (appareils, pellicule etc).`,27:`Les Secrets de Loly proposent des produits capillaires pour les cheveux texturés. \r 137\r 138Offre partenaires : -15% valable sur tout le site (hors cartes cadeaux), non cumulable avec toutes autres promotions jusqu'au 31/12/2024`,28:`Wholesome plant-based meals, delivered to you and ready in minutes. \r 139\r 140Stellar nutrition, wholesome ingredients, and exceptional flavour for holistic nutrition and unparalleled enjoyment.\r 141\r 142\r 143`,29:`-30% dès 30⬠d'achat sur tout le site Make Up For Ever après avoir créé un compte avec votre adresse mail @onepilot.co \r 144`,30:`Improve your cycle with Guud Woman. Our supplements support your hormones and fertility, promote healthy skin and more.\r 145Ask us anything about fertility, nutrition, exercise, sexual health and more. `,31:`Portail Auto-Entrepreneur simplifie la gestion des démarches administratives pour les micro-entrepreneurs en France, comme la création d'entreprise, la déclaration de chiffre d'affaires et la gestion des cotisations.\r 146`,32:`SmartGarant booste votre dossier locatif et protège gratuitement les propriétaires. Plus besoin d'être en CDI, pour passer sur le dessus de la pile de votre futur bailleur.\r 147\r 148`,33:`LegalPlace simplifie la gestion des démarches administratives pour les micro-entrepreneurs en France, comme la création d'entreprise, la déclaration de chiffre d'affaires et la gestion des cotisations.`,34:`Bénéficier de -15 % de réduction sur tout le site de Maison Lejaby (www.maisonlejaby.com) en renseignant le code 15ONEPILOT2025 dans votre panier\r 149Ce code est ne requiert pas de minimum d'achat et il est valable jusquâau 31/12/2025`,35:`Merci App est un correcteur intelligent qui aide à améliorer lâorthographe, la grammaire et le style de vos textes. `,36:`15% sur le site www.maisonlejaby.com \r 150Ce code est utilisable plusieurs fois, sans minimum dâachat, jusquâau 31 décembre 2026, et peut être partagé à lâensemble de vos collaborateurs.`,37:`Solo est un logiciel pour freelances et auto-entrepreneurs : devis, factures, URSSAF et trésorerie réunis au même endroit. Profitez de 30 jours gratuits puis de -25% sur lâabonnement.`},title_change:`Use the "Global translation of Onepilot app" spreadsheet to change the title`,perk_title_item:{1:`test`,2:`A 30⬠voucher from Amazon when you subscribe to Coover`,3:`Office & desk space discounts with WeWork`,4:`-10⬠off your first order`,5:`20% off your first order with Kombuchery`,6:`1 month free warranty`,7:`Special rate at the Meridian Spa (David Lloyd)`,8:`10⬠off your business creation and support.`,9:`30% valid on the entire shop`,10:`100⬠discount on your 1st monthly payment`,11:`15⬠free when you subscribe`,12:`One month of free health insurance`,13:`-30% off the basket`,14:`10⬠discount for purchases over 100 â¬`,16:`-15% on everything`,17:`-10% on everything`,18:`-10% on everything`,19:`-15% on everything`,20:`-20% on everything`,21:`-15% on everything`,22:`-50% sur 3 rides`,23:`20% de promo sur les produits reconditionnés`,24:`30⬠offerts lors de votre première location`,25:`-50% sur votre abonnement`,26:`10% sur tous les services de développement`,27:`-15% valable sur tout le site`,28:`Eat well. Feel better.`,29:`-30% dès 30⬠d'achat`,30:`10% Discount`,31:`-10⬠sur la création et l'accompagnement de votre auto-entreprise.`,32:`1 mois offer sur votre souscription`,33:`-20⬠sur la création et l'accompagnement de votre auto-entreprise.`,34:`-15 % de réduction sur le site www.maisonlejaby.com`,35:`50% de réduction sur votre abonnement`,36:`-15% sur le site`,37:`-25% sur votre logiciel de facturation`}},escalations:{mass_solve:`Mass solve escalations`,mass_solve_reason:`Solution`,solve_all:`Solve all escalations on this period`,solve_success:`Escalations resolved`,solved_from_to:`ftom {{start}} to {{end}}`},account_management:{my_dashboard:`My Dashboard`,minimum_request_to_check:`{{count}} Minimum Request to check`,backlog_tooltip:`This data display every <1>active, unassigned and unescalated</1> tickets`,unpaid_invoice:`Unpaid invoices`,pending_customer_pulses:`{{count}} Pulses pending completion`,customer_pulses:{title:`Clients Pulses`,tags:{high_missed_calls:`High missed calls`,client_unhappy_with_quality:`Client unhappy quality`,low_qa_score:`Low QA score `,slas_breach:`SLAs breach`,low_csat:`Low CSAT `,high_backlog:`High backlog `,high_escalations:`High escalations`,poc_change:`POC change `,client_meeting_declined:`Client meeting declined `,downsizing:`Downsizing`},pulse:`Pulse`,errors:{already_filled:`This pulse has already been filled and cannot be updated`,cannot_edit:`Editing is only allowed within 24h of submission`},pulse_updated:`Pulse updated`,last_week_pulse:`Last week's pulse`}},speed_test:{abort:`Abort speed test`,run:`Run a speed test`,upload:`Upload`},user_diagnostic:{copy:{success:`Results URL copied`}},user_diagnose:{permissions_step:`Permissions`,microphone_step:`Microphone`,speed_test_step:`Speed test`,call_test_step:`Call test`,call_test_issues:`Call issues`},autopilot:{subtitle:`<p>We <strong>connect to the customer's tools and analyze the message received</strong> to automatically navigate the KB.</p>`,path_verification:`<p><strong>Check that you are at the right place </strong>in the KB<strong>, then continue the process from this page.</strong></p>`,initial_context:`From message received`,info_trigger:`Will trigger Autopilot`},copilot:{info_no_data:`Copilot pre-solved this ticket with {{averageConfidence}}% precision, using below data: 151⢠Analysis of the end-user message`,banner_info:`<0>Copilot</0> found the next sub-case`,scroll_down_label:`Scroll down`,info_data:`Copilot pre-solved this ticket with {{averageConfidence}}% precision, using below data:`,log_on_reco:`Spot on, you followed Copilotâs advice !`,log_match:`Great match, Copilot recommended the same subcase!`,info_trigger:`Initier le traitement avec Copilot ð¤`,button_label:`Pre-solve`,highlight_info:`<0>Copilot</0> pre-solved this ticket to save you <1>{{stepsSaved}} steps</1> with <2>{{precision}}% of precision</2>`,highlight_info_simplified:`<0>Copilot</0> pre-solved this ticket with <1>{{precision}}% of precision</1>`},qc_grid:{qc_grids:`Quality check grids`,title:`Grid name`,published:`Published`,default:`Default`,new:`New grid`,qc_grids_short:`QC grids`,quality_grid:`Quality grid`,maximum_points_achievable:`Quality grids`,of_total:`of total`,mandatory_comment:`Make comment mandatory`,category:`Category`,status:`Status`,successfully_duplicated:`Grid successfully duplicated.`,successfully_duplicated_instructions:`When you are satisfied with it, remember to publish it and to archive the former one`,grid_not_published_yet:`This grid is not published yet, publish it from the "Settings" section at the bottom of this page so users can access it`,confirm_remove_category:`Are you you want to remove this category? This will delete all criteria, answers and reasons linked to it`,criterion:`Criterion`,confirm_remove_criterion:`Are you you want to remove this criterion? This will delete all answers and reasons linked to it`,multi_choice_answers:`Allow multiple answers to be chosen`,criterion_can_be_disabled:`Make criterion deactivatable`,answer:`Answer`,confirm_remove_answer:`Are you you want to remove this answer? This will delete all reasons linked to it`,confirm_critical_set:`Are you sure you want to set this answer as critical?`,confirm_critical_remove:`Are you sure you want to remove this answer as critical?`,answer_title:`Answer title`,points:`Points`,reasons:`Reasons`,reason:`Reason`,enable_custom_reason_field:`Enable custom reason field`,reason_title:`Reason title`,duplicate_alert:`This QC grid already has results linked to it. 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151in before proceeding.`,fill_error:`Error during the QC saving (grid)`,qc_error:`Error during the QC saving (QC)`,when_no_grids_published_callout:`When no QC grids are published, the classic system of QC emojis and reasons will be used`,percentage:`Percentage`,grid_archived:`This grid is archived and is not available anymore to new QCs`,archives_display:`Archives display`,display_archives:`Display archives`,set_critical_tooltip:`When an answer is set to critical, selecting it will set the entire QC to 0 regardless of other selected answers.`,optional_description:`Description (optional)`,category_comment:`Category comment "{{title}}"`,criterion_comment:`Criterion comment "{{title}}"`,export_xlsx_results:`Export results (.xlsx)`,qc_grid:`QC grid`,apply_fraud:`-4 points`,cant_publish_tooltip:`Publication is done by the quality team. Please request a review of your grid`,preview_title:`QC grid preview`,results_xls_export:{snackbar_info:`You'll receive the results via email when the export is completed`,subject:`QC Grid results export terminated`,greeting:`Hi {{name}} !`,line:`Your qc grid #{{qcQridId}} results export has terminated, check out the attached file !`}},calendar:{frequency:{none:`Non-recurring`,weekly:`Weekly`,all:`Slots AND agents`,without_users:`Slots only`,daily:`Daily`,weekdays:`Weekdays`,weekends:`Weekends`,custom:`Custom`},frequency_label:`Frequency`,recurrence_label:`Frequency`,modal:{update:{text:`Apply this change for this shift?`,text_when_recurring:`Apply this change only to this shift or to all of them?`},delete:{text:`Apply this change for this shift?`,text_when_recurring:`Apply this change only to this shift or to all of them?`}},delete:{event:`Delete shift`,event_recurrence:`Delete recurring shift`},edit:{event_recurrence:`Edit recurring shift`,event:`Edit shift`,event_checked_in:`Agent(s) will be checkout from the shift`},event:{create:`Event created`,update:`Shift updated`,update_with_recurrence:`Shifts without assigned agents have been modified. All shifts with agents must be modified manually`,error:{event_is_in_the_past:`This event has passed.`,"add-one-customer":`Select one customer to validate the shift`,"cant-create-past":`It is not possible to create an event that begins in the past.`,"cant-start-after-end":`Start time must be after end time`,duplicated_event:`Existing shift (same date, hours, customers), impossible to duplicate`},assigned:`Shift taken`,unassigned:`This event has been unassigned from you.`,assign:{error:{event_is_in_the_past:`This event has passed.`,event_is_full:`This event is full.`,user_already_assigned:`You are already assigned to this event.`,out_of_authorized_period:`This event is outside the allowed period.`,overlapping_events_exists:`It is not possible to be assigned to two events at the same time.`,overlapping_events_exists_with_username:`It is not possible to be assigned to two events at the same time. The user {{username}} is assigned to an event on {{date}}.`,user_not_trained_for_all_customers:`You lack the training required to participate in this event.`,user_is_not_staffed_or_extra_staffed:`You are not staffed for this event.`,users_missing_trainings:{title:`At least 1 agent checked-in isnât train on the customer(s) added`,subtitle:`At least one agent is not trained on the added client(s), please remove the concerned one(s). {{user_customers_list}}`}},missing_training:`Missing training`,missing_trainings:`Missing trainings`,access_training:`Access {{name}} training`},add_customers:{error:{customer_already_in_event:`The client is already assigned to this event.`,some_users_are_no_staffed:`Some participants are not staffed.`}},unassign:{error:{user_not_assigned:`You are not assigned to this event.`,too_late:`Unassignment not allowed.`}},color_legend:{not_taken:`Shift to book`,assigned:`Shift taken`,shift_not_full:`Shift available`,shift_full:`Shift taken`,extra_staff:`Extra staff`,extra_staff_bookable:`Extra staff available`,no_show:`No show`,proposed:`Proposed shift`,extra_shift:`Extra shift`},fields:{customers:{not_assigned:`Not assigned`},participants:{not_assigned:`Not assigned`}},panel:{delete:`Delete`,copy:`Copy`,close:`Close`,agent:{assign_not_assigned:`Add an agent not assigned`,unassign:`Unassign`,unassign_starting_warning:`Shift ongoing, the agent will be checked-out after saving`,clean:`Remove No-Show Agent`,clean_success:`Agent & No-S
151how Data was removed successfully from this shift.`},slot:{delete:`Remove a slot`},customer:{assign_not_assigned:`Add a customer not assigned`,delete:`Delete customer`,channels:`Channels`},channel:{disabled:{title:`The channel has been deactivated`,subtitle:`After saving the changes, agents will not receive tickets from this channel during their shift.`}},creator:`Author: {{name}}`,agent_extraction:`Enable agent extraction`,split:{separate:`Separate`,success:`Extraction completed: a new shift has been created.`,keep_one_agent:`At least one agent must remain on the shift.`,tooltip:`Split shift for agent(s)`}},delete:`Event deleted`,propose:{accept:{error:{event_user_did_not_propose:`The event is not proposed by user`,event_cannot_be_proposed:`This event cannot be proposed`}}},extra_shift:{error:{has_conflicting_shift:`You already have a shift scheduled or starting soon`,untrained_customer:`You are not trained for the following customers: {{customers}}`,unauthorized_customer:`You are not authorized to take extra shifts for the following customers: {{customers}}`}},delete_error_past_event:`You cannot delete a past event.`,extract:{error:{extraction_not_enabled:`Extraction is not enabled for this event.`,concurrent_extraction:`The event changed during the extraction, please retry.`,event_not_in_progress:`This event is not in progress.`,no_other_active_participant:`You cannot extract the last active agent of this event.`,has_assigned_tickets:`Unable to extract: there are still active tickets assigned.`,ongoing_call:`Unable to extract: a call is in progress or incoming.`,user_not_assigned:`No agent has been assigned to this shift.`,participant_not_checked_in:`Only check-in agents can be retrieved.`,minimum_check_in_duration_not_met:`You must wait at least 10 minutes after checking in to leave the shift.`},leave_shift:`Quit definitively`,self_extract_success:`You have successfully left the shift.`}},button:{this_event_and_others_one:`This shift and the next ones`,this_event:`This shift`,event_checked_in:`Edit and checkout the agent(s)`},filters:{event_type:{label:`Types`,value:{standard_shift:`Standard shift`,extra_staff:`Extra-staffed`,extra_shift:`Extra-shift`}},days:{weekend:`Weekend`,sunday:`Sunday`,past_days:`Past day(s)`,label:`Days`}},synchronize_app_calendar:{url_copied:`The URL has been automatically copied to your clipboard. Follow the steps below:`,step1:`Step 1 - In your Google Calendar click on â+â`,step2:`Step 2 - Click on âFrom URLâ`,step3:`Step 3 - Paste the URL`,title:`Synchronize your calendar`,tooltip:`To sync with your personal calendar`,alert:`Calendar link copied`},customer:{channel:{email:`You will receive mail tickets`,phone:`You will receive calls`,chat:`You will receive chats`,other:`You will perform actions in the customer's tools (back-office, excel, ...)`}},view:{week:`Week`,week_increased_height:`Week x2 height`,label:`View`,height_factor:`Height mult.`,width_factor:`Width mult.`},propose:{title_non_eligible:`You canât take the shift on {{start}}`,possible_reasons:`Possible reasons:`,refusal_reasons:{1:`You already have a shift on this slot`,2:`You are not trained on one or multiples customers`,3:`Another agent has already taken this
151shift`,4:`The shift has already started`},title_eligible:`Shift took successfully`,action_eligible:`Nice!`,action_non_eligible:`I get it`,page_title:`Propose my shift`,confirm_title:`Propose the shift on {{start}} - {{end}}`,confirm_body:`A slack notification will be sent to your batch.`,confirm_body_2:`This shift will remain assigned to you until another agent reserves it.`,cancel_title:`Cancel the shift proposed on {{start}} - {{end}}`,cancel_action:`Cancel my proposition`,notification:{slack:{title:`Agent shift proposition `,click_here:`Click here to take it`}},accept:{notification:{slack:{title:`Agent shift proposition accepted`}}},propose:`Propose my shift`,unpropose:`Cancel my proposition`},display_options:`Display options`,extra:{academy_to_do:`Academy to do`,available:`Extra-shift available`,available_subtitle:`To shift anytime on the customers below.`},frequency_data_label:`Frequency Data`,display_options_labels:{customer_short_name:`Short Name`,customer_color:`Color`,customer_display:`Customer display`,event_colors_title:`Events color`,variant_default:`Default`,variant_heatmap:`Heatmap`,variant_none:`Whitout background`,show_channels:`Show customers channels`},mass_edit:{action:{delete:`Delete shifts`,"set-slots":`Edit slots`,"remove-participant":`Remove an agent`,"remove-customer":`Remove a customer`},one_selected_event:`1 shift selected`,number_of_selected_events:`{{number}} shifts selected`,unselect_all:`Unselect all`,do_action:`Do an action`,apply_recurrence:`Apply to reccurent events`,slots:{total_success:`All events have been updated`,partial_success:`All events that could be updated have been updated`,error:`An error occurred during the bulk update`},"remove-customer":{total_success:`All events have been updated`,partial_success:`All events that could be updated have been updated`,error:`An error occurred during the bulk update`},"remove-participant":{total_success:`All events have been updated`,partial_success:`All events that could be updated have been updated`,error:`An error occurred during the bulk update`},recurrence_warning:`Eventual one-off modifications (eg: individual agent removals) on recurring events may be overwritten.`,"x-shortcut-hover":`Press X when hovering an event to select it`,"remove-customer-warning-delete-event":`Deleting the only client on an event delete the event`,mass_delete:{total_success:`All events have been deleted`,partial_success:`All events that could be deleted have been deleted`,error:`An error occurred during the bulk deletion`},impact_on:`Impact on`},recurrence:{custom_title:`Custom recurrence`,repeat_on:`Repeat on`,keep_agents:`Keep agents (and slots)`,no_days_selected:`No days selected`,ends:`Ends`,ends_never:`Never`,ends_on:`On`,repeat:`Repeat`},selected_days:`Selected days`,availability:{my_availabilities:`My availabilities`,sync_default:`Update my default week`,sync_default_tooltip:`Applies this week's availabilities to the upcoming weeks.`,reset_default:`Reset default availabilities`,clear_week:`Clear week`,default_applied:`Your default availabilities have been applied for the next 13 weeks.`,default_updated:`Your default availabilities have been updated successfully.`,default_reset:`Your default availabilities have been reset.`,week_cleared:`This week's availabilities have been cleared.`,set_default_tooltip:`Applies this week's availabilities to the next 5 weeks. You can then modify each week individually.`,reset_default_tooltip:`Removes the default availabilities applied to the next 5 weeks.`,no_blocks_to_set:`Add your availabilities for the current week first before setting them as default.`,created:`Availability created successfully.`,error:{overlapping:`Availabilities cannot overlap.`,cannot_modify_past:`Past availabilities cannot be modified.`},duration_suffix:`of availability`,update_default_week_help:`Copy this week's sc
151hedule to my default availability`}},calendly_links:{new:`new calendly link`,back:`Back to Calendly links`,create:`Create a Calendly link`,create_success:`Calendly link created successfully`,update_success:`Calendly link updated successfully`,update:`Modify the Calendly link`,delete_success:`Calendly link deleted successfully`,title:`Calendly Links`,confirm:`Delete the Calendly link ?`},callhub:{main:{title:`Call Hub`},no_summary_available:`No summary available`,no_transcription_available:`No transcription available`,transcription:{tab:`Transcription`,summary:{tab:`Summary`}},tab:{monitoring:{label:`Call Hub monitoring`},phone_numbers:{label:`Phone numbers`},callflows:{label:`Call flows`},settings:{label:`Settings`}},callflows:{main:{title:`Call flows`},table:{label:`Label`,status:`Status`},status:{enabled:`Call flow deployed`,disabled:`Call flow disabled`},no_draft_version:`An error has occurred with this call flow. Please report this on #product_forum`,new_callflow:`Create a call flow`,new_callflow_error:`Sorry, an error occured while creating the call flow, please try again later.`,menus:{enable:`Enable flow`,disable:`Disable flow`,delete:`Delete flow`},used:{delete:{tooltip:{title:`You canât delete this element as long as it's used in a published call flow`}}}},no_media_choosen:`No media choosen`,play_media:`Media playing`,callflow:{errors:{description:`There is {{ count }} validation warning in your flow. You must fix it to make deployment possible:`,description_other:`There are {{ c
151ount }} validation warnings in your flow. You must fix them to make deployment possible:`,detected:`Error detected`,detected_other:`Errors detected`,type:{connection:{item_not_connected_to_flow:`⢠This item is not connected to the rest of the flow`,path_number:`Path n°{{ pathNumber }}`,item:`Item`},data:`⢠Invalid settings`}},preview_indicator:`Preview mode - click to stop`,node:{untitled:`Untitled`},disable_callflow_content:` Disabling this call flow will: 152<ul> 153<li>stop calls from being routed to agents via the linked numbers</li> 154<li>unlink all connected phone numbers from this flow</li> 155</ul>`,delete_confirm_dialog:`Are you sure to delete this call flow?`,delete_callflow:`Delete call flow`,disable_confirm_dialog:`Are you sure to disable this call flow?`,disable_callflow:`Disable call flow`},no_contact:`No contact set`,forward_to:`Forward`,"agent-available":`Agent available`,"no-agents":`No agents connected <typo>({{time}}sec)</typo>`,timeout:`Timeout`,callComeInStart:`Call comes in`,settings:{activate_callhub:`Activate Call Hub for your agents`,activate_callhub_helper:`Your agents will have access to a new Call Hub tab on their TC when shifting on {{ customerName }}.`,allow_outbound:`Allow outbound calls`,allow_outbound_helper:`Require at least 1 outbound phone number in the Phone numbers tab`,general_settings:`General settings`,display_missed_calls:`Display missed calls to agents`,display_missed_calls_helper:`Allow agents to call back missed calls in their interface`,outbound_call_modal_title:`Are you sure you want to deactivate Outbound calls?`,activate_callhub_modal_title:`Are you sure you want to deactivate Call Hub?`,outbound_call_modal_content:`This action will remove all your current outbound phone numbers.`,activate_callhub_modal_content:`This action will remove all your current inbound and outbound phone numbers.`,disable_warm_transfers:`Authorize accompanied transfers`,disable_cold_transfers:`Authorize direct transfers`,enable_cold_transfers_description:`Agents will be able to directly merge a call between a caller and a contact; call will end on agent-side.`,enable_double_calls:`Enable double calls`,enable_double_calls_description:`Agents will be able to call a contact while the caller will be held. 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We'll play it back for you immediately after.`},notifications:{disabled:`This section is only available during calls shifts using Call Hub`,title:`Notifications`,ringtone:{choice:`Select Ringtone`},options:{title:`Notification Options`,sound_toggle:`Play a subtle sound notification at the end of a call`,chrome_toggle:`Send a Chrome notification when a call is assigned outside of Shift Hub.`}},tab:{tools:{label:`Tools`}},outage_as_missed_call:`Treat outage calls as missed calls`,outage_as_missed_call_helper:`Calls affected by a platform outage will be displayed as missed calls and can be called back by agents.`,callback_outside_working_hours:`Create callbacks for calls outside working hours`,callback_outside_working_hours_helper:`Calls received outside of working hours will be displayed as missed calls and can be called back by agents.`},media_label:`Media`,update_hold_music_error:`Failed to update hold music.`,update_hold_music_success:`Hold music updated successfully.`,default_hold_media_warning:`This media is defined as default hold media`,select_hold_music:`Select a media as hold music`,upload_new_media:`Upload new media`,select_media:`Select file`,select_media_helper:`Only .wav and .mp3 files under 10 Mo are accepted`,create_new_media:`Create new media`,update_media_title:`{{ name }}`,media_published_callflows:`You canât delete a media that is currently used in a published version of a call flow. It is used in the following published call flows:`,contact:{title_helper:`Displayed on called user's device`,visible_label:`Visible to agents?`,visible:`Visible`,visible_label_tooltip:`If the number is visible, agents will be able to see it when they transfer a call`,create:`Create contact`,visible_to_agent:`Make this contact visible to agents for transferring a call`,phone_disabled:`You canât edit a contact being currently used in a published call flow`,update_contact:`{{ name }}`,edit_contact:`Edit {{number}}`,create_contact_success:`Contact has been successfully created`,update_contact_success:`Changes saved`,add_contact:`Add contact`,delete_contact:`Are you sure that you want to delete this contact?`,delete_label_error:`You canât delete a contact that is currently used in a published version of a call flow`,import:`Import contacts`,import_title:`Import a list of contacts`,import_csv:`CSV file of contacts`},number:`Number`,version_history_restore:`Restore as a draft`,call_come_in_title:`Manage phone numbers`,call_come_in_helper:`The selected numbers will exclusively be used for this call flow as soon as published`,numbers:{request:`You can request them in the Phone numbers Call Hub tab`},ringing_queues:{timeout:`Timeout <typo>({{time}}sec)</typo>`},version_history:{warning:`Restoring a version will erase every modifications made on the draft version`,title:`Version history`,description:`Only deployed flows can be retrieved`,status:{draft:`Draft`,published:`Published`},published_version_title:`Published version`,draft_version_title:`Draft version`},ringing_queue:{cant_connect_to_target:`"Agents available" can only be connected to the Call ends item`,workforce:{name:`Select a workforce`},0:`Ringing queue`,cant_connect_to_target_v1:`"Agents Available" can only be connected to either the "Call End" or "IVR" item`},number_path_unique:`A call flow can only contain one Number Path node`,nodes:{call_come_in:`Call comes in`,phone_number_path:`Phone number path`,ringing_queue:`Ringing queue`,forward_to:`Forward to`,play_media:`Play media`,call_end:`Call ends`,media_playing:`Play media`,time_rule:`Time rules`,webservice_node:`Webservice`,ivr_node:`IVR`},delete_item:`Delete`,forward_to_save:`Changes saved`,existing_contact:`Select a contact`,forward_to_helper_text:`Your contact list can be set-up in your Phone Number tab of your Call Hub`,play_media_save:`Changes saved`,play_media_helper_text:`Media can be set-up in the Media tab of your Call Hub`,ringing_queue_saved:`Changes saved`,waiting_queue_hold_music:`Waiting media played`,maximum_wait_time_helper_text:`After this delay and if no agents are connected, the flow will follow the "timeout" path`,maximum_wait_time:`Maximum waiting time (in seconds)`,strategies:`Strategies`,ringing_strategy_helper_text:`When based on workforce, only "by order" is possible`,ringing_strategy:`Ringing rules`,routing_eligibility:`Routing eligibility`,based_on_calendar:`Based on calendar`,based_on_workforce:`Based on workforces`,workforce_list:`Workforces list`,node_menu:{ringing_queue:`A Ringing queue is the main item of your call flow that assign an incoming call to an agent`,media_playing:`Select a media that will be played to the caller`,forward_to:`Forward the call to an external number from your contact list`,time_rule:`Set rules based on hours critera`,webservice_node:`Send customized data to an external service`},not_setup:`Not setup`,phone_number_path_text:`Path n°{{number}}`,error_publish:`An error has occured. Please refresh your tab and try to publish again`,version_published_success:`Your call flow has been successfully published`,publish_version:`Publish`,test_call_flow:`Test`,media_title_helper:`Upload your audio files to be used in your call flows.`,ringing_strategies:{"ring-all":`Ring all agents`,"longest-idle-agent":`Longest idle agent`,"round-robin":`Round robin`,"top-down":`Top down`,"agent-with-least-talk-time":`Agent with the least talk time`,"agent-with-fewest-calls":`Agent with the fewest calls`,"sequentially-by-agent-order":`Sequentially by agent order`,random:`Random`,"ring-progressively":`Ring progressively`},phone_number_edit_title:`Phone numbers`,paths:`Paths`,path_edit_error:`This node is missing numbers`,add_path:`Add a path`,unpathed_numbers:`Unpathed phone numbers ({{ size }}):`,linked_numbers:`Linked phone numbers`,add_workforce:`Add workforce`,published_version:`Published`,version_restored:`Call flow restored`,element_published_callflows:`This media is used in the <bold>published version</bold> of the following call flows: 156 157`,delete_media_title:`Are you sure that you want to delete this media?`,phone_numbers:{ask_phone_number_quantity_label:`How many numbers needed?`,ask_outbound_label:`Request outbound phone number`,ask_inbound_label:`Request inbound phone number`,ask:{gateway_required:`You must select a Gateway before requesting a phone number`,success:`Number successfully assigned and ready to use`,no_number_available:`No number available, please report this on #product_forum`}
157,ask_phone_number:`Request new phone number`,outbound_displayed_as:`Displayed to user called as`,greeting_scripts:`Greeting script`,list:{label:{phoneNumber:`Number`,number_label:`Label`,deployed_call_flow:`Deployed call flow`},callflow_not_used:`Not used`,callflow_not_used_days_remaining:`As not used, this phone number will not be linked to this customer in {{ count }} day`,callflow_not_used_days_remaining_other:`As not used, this phone number will not be linked to this customer in {{ count }} days`},invalid_number:`The number seems to be invalid, please report this on #product_forum`,inbound:{list:{title:`Inbound phone numbers`,sub_title:`Allows us to receive incoming calls and to forward them to your agents`}},outbound:{list:{title:`Outbound phone numbers`,sub_title:`Displayed in agent UI to transfer a call`}},no_outbound_linked:`No outbound number linked. Ask one by clicking on the button above`,no_inbound_linked:`No inbound number linked. Ask one by clicking on the button above`,outbound_display_as:`Display as`},callflow_title:`Call flow editor`,contacts:{visible:`Visible`,import_success:`Contacts were successfully imported.`},phone_number:`Phone number`,no_callflow_available:`No call flow available. Create one by clicking on the button above`,no_contacts_available:`No contact available. Create one by clicking on the button above`,no_media_uploaded:`No media uploaded. Create one by clicking on the button above`,no_workforces_available:`No workforce available. Create one by clicking on the button above`,publish_version_confirm_title:`Publish a new version`,publish_version_confirm_description:`It will replace the current version and impact currently shifting agents`,monitoring:{agents:{status:{in_call:`In call`,ringing:`Ringing`,available:`Available`,offline:`Offline`,away:`Away`,connected:`Connected`,disconnected:`Disconnected`,busy:`Busy`,connecting:`Connecting`,reconnecting:`Reconnecting`,failed:`Connection failed`},call_logged:`Calls logged`,call_dodged:`Calls not answered`,title:`Shifting agents`,call_dodged_tooltip:`A not answered call is a call that has been proposed but not taken by an agent.\u2028Itâs different from a call that has never been taken by any agent (missed call)`,status_description:{disconnected:`Connection to the server has been lost.`,connected:`Ready to receive and make calls`,busy:`Ideal to make outbound calls`,away:`Unable to receive or make calls`,connecting:`Connecting...`,reconnecting:`Reconnecting...`,failed:`Connection failed`}},queues:{call_duration:`Duration`,title:`Ringing queues`,picked_calls:`Picked-up calls today`,active_calls:`Ongoing`,no_call_in_queue:`No calls in queue`,offering_calls:`Offering`,waiting_calls:`Waiting`}},call_status:{ongoing:`Ongoing`,offering:`Offering`,waiting:`Waiting`,trying:`Offering`,answered:`Answered`,abandonned:`Missed`,unknown:`Unknown`,missed:`Missed`,short_abandoned:`Short abandoned`,early_abandoned:`Early abandoned`},phone_number_edit_warning_callflow_disabled:`You must activate your call flow to assign a number`,show:{caller:`Caller`,date:`Date`,waiting_time:`Waiting time`,call_duration:`Call duration`,agent_name:`Agent`,ringing_queue:`Ringing queue`,ticket_logged:`logged the ticket`,answered_call:`answered`,hanged_up:`Call ends`,hanged_up_text_helper:`(caller hung-up)`,unnswered_call:`did not answered`,recording:`Recording`,callee:`Callee`,number_called:`Number called`,recording_caller_agent:`Caller â Agent`,recording_agent_c
157ontact:`Agent â Contact`},priorities:{very_low:`Very low`,low:`Low`,medium:`Default`,high:`High`,very_high:`Very high`},queue_priority_helper_text:`If unsure <a href="https://www.notion.so/onepilot1/Ringing-queue-item-14a2a962b2e981e6a1cfc686b2d2ae2d?pvs=4#14a2a962b2e9819d9296fc77a4737af0">please refer to documentation</a>`,transfers:{cold:`Direct transfer`,warm:`Warm transfer`,transfer_to:`Transfer to`,complete_transfers:`Complete transfer`,cancel_transfers:`Cancel transfer`,choose_contact:`Choose a contact`,double_call:`Call`},version_published:{status:{draft_label:`Draft version`,published_label:`Published version`}},version_history_current_version_not_deployed:`Current version`,call_as:`Call as...`,ringing_queue_errors:`Invalid ringing queue settings`,published_version_tooltip_cant_publish_has_error:`You can't publish a call flow that contains error(s). You can quit this page, your flow remains saved`,version_history_modal_title:`Warning`,version_history_modal_content_1:`Restoring a version will erase every modifications made on the on-going draft.`,version_history_modal_content_2:`The on-going draft will not be recoverable.`,voip_hub:{title:`VoIP Hub`},callflow_error_phone_number_already_used:`The following phone number is already used in a published callflow - {{numbers}}`,callflow_error_phone_number_already_used_other:`The following phone numbers are already used in a published callflow - {{numbers}}`,recording_load_error:`Recording is not available`,greeting_scripts:`Greeting script`,manage_paths:`Linked phone numbers `,manage_paths_subtitle:`The selected numbers will exclusively be used for this call flow as soon as published`,event:{type:{answer:`<strong>{{agent}}</strong> answered`,no_answer:`<strong>{{agent}}</strong> didn't answer`,enqueue:`Call entered a ringing queue`,media_start:`A media has been played to the caller`,direct_transfer_initiated:`Call ended: <strong>{{agent}}</strong> initiated a direct transfer`,warm_transfer_initiated:`<strong>{{agent}}</strong> initiated a warm transfer`,double_call_initiated:`<strong>{{agent}}</strong> initiated a warm transfer`,transfer_complete:`Call ended: <strong>{{agent}}</strong> completed the warm transfer`,leg_a_on_hold:`The caller has been put on hold`,leg_a_off_hold:`The caller has resumed from pause`,leg_d_on_hold:`The contact has been put on hold`,leg_d_off_hold:`The contact is no longer on hold`,leg_a_hangup:`The caller hung up`,leg_b_hangup:`<strong>{{agent}}</strong> hung up`,leg_d_hangup:`The contact hung up`,leg_c_hangup_d:`<strong>{{agent}}</strong> hung up on the contact`,leg_c_switch_to_a:`<strong>{{agent}}</strong> resumes the caller`,leg_b_switch_to_d:`<strong>{{agent}}</strong> resumes the contact`,leg_d_answer:`The contact answered the call`,agent_receive_call:`<strong>{{agent}}</strong> received call`,call_transfer_ended:`The call between the contact and the end-user is ended`,ticket_log:`<strong>{{agent}}</strong> logged the ticket`,closed:`The call has been closed`,external_forward:`Call has left the queue and has been transferred to a contact`,inbound_started:`Call comes in`,outbound_started:`<strong>{{agent}}</strong> initiated the call`,hangup:`Call ends`},initiated_call:`initiated call`,ivr_entry_label:`The caller selected {{label}} in the IVR menu`,ivr_entry_key:`Caller picked the {{key}} IVR choice`},call_come_in_saved:`Changes saved`,media:{delete_label_error:`You canât delete a media that is currently used in a published version of a call flow`,invalid_file_type:`Invalid file type. Please upload an audio file.`,upload_success:`Media "{{name}}" uploaded successfully.`,upload_failed:`Failed to upload media. Please try again.`,uploading_file:`Uploading {{file}}...`,drop_to_upload:`Drop to upload and select this file.`,unsupported_file_drag:`Unsupported file type.`,select_or_drag:`Select a media file or drag and drop one here.`},phone:{remove_tab_title:`Are you sure you want to close this call?`,remove_tab_body:`This ticket won't be logged.`,remove_tab_confirm:`Close tab`,remove_tab_delete:`Log the call`,hangup_remote:`The call is no longer assigned to you`},action_cancel_transfer_button:`Cancel transfer`,action_complete_transfer_button:`Complete transfer`,action_switch_back_button:`Resume the caller`,call_held_state:`On hold`,ringing_queue_placeholder:`Ringing Queue`,disconnected:`You are not connected`,action_double_call_button:`Double call`,action_cancel_double_call_button:`Cancel`,double_call_hold_first_call:`Your current caller will be put on hold.`,action_switch_back_button_tooltip:`You will be put back on the <b>{{endUser}}</b> call and <b>{{contact}}</b> will be put on hold.`,action_complete_button_tooltip:`The <b>{{endUser}}</b> will be put on call with <b>{{contact}}</b> and you will leave the call.`,action_cancel_transfer_tooltip:`You will be put back on the call with the <b>{{endUser}}</b> and <b>{{contact}}</b> will leave the call.`,phone_nav_title:`Call Hub`,default_dialer_tab_label:`Call Hub`,logs:{exp
157ort_csv_success:`Export completed successfully. The CSV file has been downloaded. 158`,call_id:`Call ID`,from:`Caller`,started_at:`Started at`,status:`Status`,ticket_id:`Ticket`,billing_already_in_progress:`Billing is already in progress for this call`,to:`Callee`,direction:`Direction`},queue_priority:`Priority`,call_already_recalled:`The missed call has already been recalled by another agent.`,call_already_in_progress:`The call is already in progress with another agent.`,call_cannot_processed:`The call cannot be processed.`,missed_callback_title:`Missed call to call back`,missed_callback_caller:`Caller`,missed_callback_missed_at:`Missed at`,missed_callback_button:`Call back`,missed_callback_empty_data:`No missed calls`,logs_call_status:{answered:`Answered`,missed:`Missed`,short_abandoned:`Abandoned before 10sec`,early_abandoned:`Early abandoned`,logged:`Logged`,outside_working_hours:`Outside working hours`,not_answered:`Outbound unanswered`,outage:`Outage`},set_agents_status_connected:`Connected`,set_agents_status_away:`Away`,user_callhub_agent_not_found:`The specified user ({{id}}) does not have a CallHubAgent associated`,live_monitoring_download_csv:`Download to CSV`,live_monitoring:{total_calls:`Total calls`,ringing_calls:`Ringing calls`,missed_calls:`Missed`,answered_calls:`Answered`,tab:{customers:{label:`Customers view`},agents_view:{label:`Agents view`},call_log:{label:`Call logs`},queues:{label:`Queues`},agents:{label:`Agents`},missed_callback:{label:`Missed callbacks`},dodged_calls:{label:`Missed calls`},managed_call_logs:`Monitor calls`},title:`Call Hub Monitoring`,agent_title:`Call Hub Logs`,ringing_strategy:`Routing strategy`,dodged_calls:`Dodged`,last_call:`Last call`,available_agents:`Available agents`,on_going_calls:`Calls on-going`,away_agents:`Agents away`,disconnected_agents:`Agents disconnected`,offered_calls:`Offered`,short_abandoned_calls:`Short abandoned`,short_abandoned_calls_tooltip:`These calls will not impact the quality score`,customer_dashboard:`Call Hub Dashboard`,busy_agents:`Busy Agents`},output_source:`Speakers`,input_source:`Microphone`,user_callhub_extension_sip_account_not_found:`The specified user ({{id}}) has no associated sip extension.`,callhub_agent_status_store_error:`Error on on create callhub agent status`,freeswitch_agent_not_found:`The specified user ({{userId}}) does not have a freeswitch agent with this address ({{sipAdress}}).`,troubleshooting:{sound_permission:`Sound`,microphone_permission:`Microphone`,title:`Troubleshooting`,notifications_permission:`Notifications`,network:`Network`,permissions:`Permissions`,how_to_fix:`How to fix this?`,how_to_fix_link_microphone:`https://support.google.com/chrome/answer/2693767?hl=fr&co=GENIE.Platform%3DDesktop#:~{{text}}=Autoriser%20l'acc%C3%A8s%20%C3%A0%20la,ci%20ou%20Ne%20jamais%20autoriser.`,how_to_fix_link_notifications:`https://support.google.com/chrome/answer/3220216?hl=fr&co=GENIE.Platform%3DDesktop`,copy_link:`Copy link`,alert_permission:`You must fix your permissions to start your shift`,call_test:`Call test`,call_test_subtitle:`Click on âRun a testâ, speak for a few seconds to validate the call quality`,call_test_button:`Check my microphone`,call_test_timer:`{{left}}sec remaining`},microphone_permission_not_granted:`Microphone permission denied`,microphone_switch_failed:`Failed to switch microphone. Please check your device.`,hangup_by_agent:`(agent hung-up)`,hangup_by_end_user:`(end-user hung-up)`,hangup_rejected:`(call was rejected)`,hangup_aborted:`(call was aborted)`,hangup_unknown:`(unknown)`,hangup_rejected_by_end_user:`(call was rejected by end user)`,call_log_number_called:`Number called`,call_log:{display_unlogged:`Display unlogged calls`,show_title:`Call log`},missed_callbacks:`Missed callbacks`,failure_state:`Failed to initialise Call Hub`,contact_hangup:`The contact has hung up the call`,recording_not_found:`Recording is not available`,in_time_range:`Configured times`,out_of_time_range:`Any other time`,out_of_time_range_tooltip_title:`Calls dissuaded from this path will not be counted as "missed"`,weekdays:{monday:`Monday`,tuesday:`Tuesday`,wednesday:`Wednesday`,thursday:`Thursday`,friday:`Frid
158ay`,saturday:`Saturday`,sunday:`Sunday`},time_rules_setting:{invalid_format:`Invalid format. Use HH{{MM}}`,starts_at_must_be_before_ends_at:`start_at must be before end_at`,time_overlapping:`Time slots are overlapping`},time_rule_errors:`The time rule parameters are invalid`,in_time_range_count:`days`,double_call_button_label:`Double call`,cold_transfer_label:`Direct transfert`,switchback_button_label:`Resume`,dialer_section_title:`Dial number`,search_contact_label:`Search a contact`,pick_up_reduced_call:`Répondre`,transfer_button_label:`Direct transfer`,cold_transfer_button_label:`Direct transfer`,webservice_name:`Name`,webservice_url:`URL`,webservice_methdod:`HTTP method`,webservice_call_variables:`Call variables`,call_variables:{call_id:`Call-id`,call_direction:`Call-direction`,call_from:`Call-from`,call_to:`Call-to`,call_started:`Call-started`,call_ended:`Call-ended`,recording_link:`Recording-link`},webservice_data_payload:`Data payload`,webservice_headers:`Headers`,select_webservice_call_variables:`Select your variables`,webservice_api_token:`API token`,webservcie_zendesk:{api_token_helper:` How to get your API token?`,api_key_helper:`How to get API key?`},webservice_api_key:`API Key`,webservice_configuration:`Configuration`,select_webservice_trigger_statuses:`Select the statuses`,exceptions:{missed_call:`You cannot log this call`,already_logged:`You cannot log this call (already billed)`},webservice_call_variables_notion:`Variable documentation`,maximum_wait_time_no_agent_helper_text:`After this time, if no agent is connected, the flow will continue along the âTimeoutâ path.`,maximum_wait_time_no_agent:`Maximum waiting time if no agent connected`,set_agents_status_busy:`Busy`,ivr_node:{entry:{key_required:`Key is required and must be an integer.`,label_required:`Label is required and must be a string.`,key:`Key pressed`,label:`label`},validation:{greet_media_not_found:`The provided greeting media does not exist.`,invalid_sound_media_not_found:`The provided invalid sound media does not exist.`},name_required:`A name is required for the IVR node.`,greet_long_media_required:`Greeting media is required.`,invalid_sound_media_required:`Invalid sound media is required.`,entries_required:`You must provide at least one entry.`,greet_long_media:`Long greeting`,name:`Name`,invalid_sound_media:`Invalid entry sound`,entries:{add_new_branch:`Add a new branch`,new_branch_label:`New Branch`},helper:{invalid_entry:`In case of incorrect or missing entry`},general:`General settings`},call_log_called_back:`Called back`,call_log_related_call_back:`Related call back`,ringing_queue_name:`Ringing queue`,missed_callback_status:{to_recall:`To recall`,call_in_progress:`Call in progress`,recalled_by_agent:`Recalled by agent`,recalled_by_end_user:`Recalled by end user`,expired_to_recall:`Expired to recall`,customer_retried:`Customer retried`},missed_callback:{delete_success:`Missed callback deleted successfully`,confirm_delete:`Are you sure you want to delete this missed callback`,related_call_log:`Related Call Log`,callback_call_log:`Callback Call Log`},inbound:`Inbound call`,outbound:`Outbound call`,error:{missing_domain_id:`Cannot upload media: Domain ID is missing.`},data_load_error_title:`Interrupted call assignment`,data_load_error_content:`Your work environment did not fully load due to a technical error. Click the "reload" button on the right to resume calls.`,data_load_error_button_retry_fetching:`Reload`,search_contact_placeholder:`Or select a contact`,call_log_tracker:{status:{label:{answered:`This call has been answered`,connected:`Agent is available`,call:`Agent is on another call`,busy:`Agent is busy`,on_break:`Agent is away`,disconnected:`Agent is disconnected`,receiving:`This call has been proposed`,receiving_on_another_call:`Agent is receiving on another call`,in_wrap_up_time:`Agent is in wrap up time`,in_post_offer_timer:`Agent is in wrap up time`,not_subscribed_to_queue:`Not subscribed to the queue`}},related_call:`Related call:`,timeline:`Call Timeline`},hangup_by_system:`System hung up ( {{reason}} )`,status_reason:{no_agent_timeout:`caller has been waiting more than the no_agent_timeout`,timeout:`caller has been waiting more than the timeout`,break_out:`caller abandoned`},connection:{reconnect_cta:`Reconnect`,reconnect_failed:`Automatic reconnection failed. Click to reconnect.`},debug:{status:`STATUS:`,attempts:`ATTEMPTS:`,connections:`CONNECTIONS:`,ws:`WS:`,reco:`RECO:`,fail:`FAIL:`,last_activity:`LAST ACTIVITY:`,last_disconnect:`LAST DISCONNECT:`,last_reconnect:`LAST RECONNECT:`},direction:{inbound:`Inbound`,outbound:`Outbound`},call_log_show_qc_missing_ticket:`Missing agent log`,call_log_show_qc_bill_ticket:`Log the ticket`,call_log_show_qc_missing_ticket_alert_descritpion:`To start a QC the ticket needs to be logged. Please bill the ticket first to start a QC.`,call_log_show_start_qc:`Start a QC`,transfer_alert:{title:`Transfer unavailable`,resolving_customer_domain:`This callâs data is still syncing. Please try again in a few seconds.`,call_connecting:`Transfer will be available as soon as the call is fully connected.`,second_call_already_active:`A second call is already in progress. Return to that call to continue the transfer.`,cold_transfers_disabled:`Direct transfers are not allowed for this customer domain.`,double_calls_disabled:`Attended transfers are not allowed for this customer domain.`,warm_transfers_disabled:`Completing the attended transfer is not allowed for this customer domain.`,first_call_ended:`This transfer is no longer possible because the main call has ended.`,
158second_call_not_ready:`The second call must be connected before completing the transfer.`,reason:`Transfer is temporarily unavailable.`,transfer_ready_title:`Transfer available`,transfer_ready_subtitle:`The data has been recovered, you can now start the transfer.`,double_call_ready_title:`Double call available`,double_call_ready_subtitle:`The data has been recovered, you can now start the double call.`,warm_transfer_ready_title:`Warm transfer available`,warm_transfer_ready_subtitle:`The data has been recovered, you can now complete the warm transfer.`},recording_retry:`Retry`},shifthub:{tab:{get_ticket:`We are searching for tickets to assign to you.`},"check-in":{auto:{success:`Your next shift has started.`,rejected:`Your next shift couldn't start.`}},monitoring:{header:{current_backlog:`Current backlog`,assigned_backlog:`Assigned tickets`,current_shifting:`Agents currently on shifts`},info:{early_shifting:`Agent checked-in earlier`}},customize_display:{title:`Customize display`,tree:`Knowledge base treeview`,bo:`Order details for integrated customers`,tools:`Tools`,thread:`Conversation history for integrated customers`},checkout:{confirmation_title:`Are you sure to end your shift?`,confirmation_body:`In case of issue, please contact your Account Manager first.`,callhub_confirmation_body:`It seems that you didnât logged {{count}} calls this shift. You wonât be able to log them later.\u2028\u2028<br /> 159<br /> 160In case of issue, please contact your Account Manager first.`,extract_information:`Before leaving your shift for good, please make sure there is no backlog left.`},news:{read_news:`Mark as read and close`,already_read:`Read`},start_shift_tooltip:`You can start 10 min before with all news/QC read and academy done`,need_help:{lead:`Agent lead`},consecutive_alert:{content:`You can start your next shift ! Your tickets and calls will stay assigned.`,content_cannot_start:`Read your News and QCs before starting your next shift`,action:`Start new shift`,action_cannot_start:`Read my News and QCs`,title:`Your shift has ended`,new_shift_started:`Your new shift has started`},reduce_call_button_label:`Reduce call`,double_call_dialog_title:`Double call with:`,transfer_dialog_title:`Direct transfert to:`,page_already_opened:{title:`Shift Hub is already opened in another tab`,content:`You won't be able to access your assigned tickets or calls here. Click on "Switch now" to active this tab`,action:`Switch now`},ticket_alert:{title:`This ticket is no longer assigned to you.`,content:`You can log it, or close it if necessary:`},new_ticket_alert:{title:`ð Shifthub Notification`,message:`You have new tickets assigned to you.`},start_extra_shift_tooltip:`You need to read all news and QC before starting an extra-shift`,reminder:{remove_tab_title:`Close Reminder`,remove_tab_body:`This action will close the reminder and remove the associated tab. Do you want to continue?`,remove_tab_confirm:`Close`},ticket_refreshed:`Ticket up-to-date`,qc:{thread_title:`Conversation`},order:{date:`Date:`,total:`Total: `,carrier_status:`Carrier status: `,shopify:`Shopify order`,prestashop:`Prestashop order`},new_call_alert:{title:`ð Shifthub Notification`,message:`You have received a new call. `},incoming_call_title:`ð Incoming call`,incoming_call_from:`Call from {{from}}`,incoming_call_default_body:`A customer is trying to reach you`,make_outbound_call:`Make an outbound call`,open_new_kb:`Open new Knowledge Base`,end_chip_timer:{checkout_shift:`Check-out in `,consecutive_shift:`New shift in `,end_of_shift:`Shift ends in`},christmas_banner:{greeting:`Hey {{ firstName }} ð`,message:`We wish you a productive day & joyful holidays<br />from all of us at Onepilot ð`},extra_shift:{call_in_queue:`{{nb}} Calls in queue`},april_fools_banner:{greeting:`Hey {{firstName}} ð`,message:`April Fools! Wishing you a fun and productive shift, from everyone at Onepilot ð£`,fish_mode_label:`ð Fish mode`,serious_mode_label:`Serious mode ð`},music_banner:{toggle_hint:`Toggle Fête de la Musique goodies (animations, music, sound effects...)`}},rules:{min_delay_log_same_ticket:{label:`Minimum delay to log the same ticket`,options:{no_delay:`N
160o minimum delay (eg. an agent can log 10x the same URL in 1min)`,ask_confirmation:`Ask agents to confirm that they want to log the same ticket under the below value`,block_agents:`Block agents to log the same ticket under the below value`}},min_delay_log_two_tickets:{label:`Minimum delay to log 2 tickets`,options:{no_delay:`No minimum delay (eg. an agent can log 10 different URLs in 1min)`,ask_confirmation:`Ask agents to confirm that they want to log 2 tickets under the below value`,block_agents:`Block agents to log different tickets under the below value`}},regex_pattern:{label:`Regex to force pattern when logging tickets`,options:{allow_logging:`Agents can log anything (eg. an URL, a letter, a phone number, ...)`,ask_confirmation:`Ask agents to confirm that they want to log something different than the standard`,block_agents:`Block agents to log something different than what the below Regex would accept`},helper_text:`Regex examples <a href="https://www.notion.so/onepilot1/How-to-build-a-regex-c3e0eb0869174d44bcc31b9088b7e190" target="_blank">here</a>.`},only_log_assigned_tickets:{label:`For TC - Only log assigned tickets`,options:{allow_logging:`Allow agents to log tickets not assigned to them and not pulled`,ask_confirmation:`Ask agents to confirm that they want to log a ticket once assignation ended`,block_agents:`Block agents to log tickets not assigned to them`},description:`Previously called âFull TC mandatory`},delay_log_after_end_assignation:{label:`For TC - Delay to log a ticket after end of assignation`,options:{allow_logging:`Allow agents to always log a ticket after end of assignation`,ask_confirmation:`Ask agents to confirm that they want to log a ticket after the below value once assignation ended`,block_agents:`Block agents to log a ticket after the below value once assignation ended`},description:`Exception made for closed tickets that still appears in the TC with an orange banner`},delay_in_second:`Delay in seconds`,security_feature:`Security features`,save_changes:`Apply changes`,update_success:`Rules have been successfully updated.`,customer_rules:`Logging rules`,validation:{warn:{min_delay_log_same_tickets:{modal_title:`You recently logged the same ticket `,modal_content:`Are you sure you want to log it again?`},min_delay_log_two_tickets:{modal_title:`You recently logged a ticket`,modal_content:`Are you sure you already want to log another one?`},regex_pattern:{modal_title:`Youâre trying to log something different than the standard format`,modal_content:`Are you sure you want to log it?`},only_log_assigned_tickets:{modal_title:`This ticket is not currently assigned to you`,modal_content:`Are you sure you want to log it?`},delay_log_after_end_assignation:{modal_title:`This ticket is not currently assigned to you`,modal_content:`Are you sure you want to log it?`}},block:{min_delay_log_same_tickets:{alert:`This ticket canât be logged as you already logged it too recently`},min_delay_log_two_tickets:{alert:`This ticket canât be logged as you logged another one too recently`},only_log_assigned_tickets:{alert:`This ticket canât be logged as itâs not assigned to you anymore`},delay_log_after_end_assignation:{alert:`This ticket canât be logged as itâs not assigned to you anymore`},regex_pattern:{alert:`The provided ticket link does not match the required format.`}}}},workforce:{edit:{title:`Edit {{workforceName}}`},create:{button:`Create new workforce`,title:`Create new workforce`},list:{title:`Workforces`,sub_title:`To route calls to group of agents`,label:{name:`Name`,agents:`Agents`}},users:{input:{title:`Agents list`,description:`Agent order defines which (available) agent will be called first`,agent_name:`Select agent`}},user:{add_user_to_workforce:`Add user to workforce`},no_workforce_found:`No workforce found`},worforce:{users:{input:{add_agent:`Add an agent`}}},ask_backlog:{modal:{title:`Tickets backlog confirmation`,line_1:`Please confirm the <strong>current volume of tickets</strong> to solve (=backlog) in the customer ticketing tool (usually the figure next to the Inbox name).`,line_2:`This data is key to help your Account Manager monitor it <strong>and ensure youâll always have enough tickets!</strong>`,placeholder:`{{name}} volume of tickets (opened emails or waiting calls)`,submit:`Confirm the current backlog`,success:`Backlog saved.`}},voip_hub:{tab:{domains:{label:`Domains`}
160,customer_domains:{label:`Customer domains`},gateways:{label:`Gateways`},phone_numbers:{label:`Phone numbers`}},main:{title:`VoiP Hub`},gateway:{enabled:`Enable gateway`,proxy:`Proxy`,inbound_allowed:`Inbound calls allowed`,outbound_allowed:`Outbound calls allowed`,update_gateway_success:`Gateway has been successfully updated`,update_gateway:`Edit a gateway`,provider_option:{telnyx:`Telnyx`,iagility:`iAgility`}},phone_numbers:{status_option:{assigned:`Assigned`,available:`Available`},status:`Status`,linked_gateway:`Linked gateway`,gateway:`Gateway`,recorded:`Activate recording`,control_record:`Control recording`,is_outbound:`Is outbound`,customer_domain_id:`Customer domain ID`,create:`Create a phone number`,new:`New phone number`,create_success:`Phone number has been successfully created`,update:`Edit a phone number`,unlink:`Unlink`,assigned_at:`Assigned at`,callflow_id:`Callflow ID`,import:`Import phone numbers`,import_csv:`Select a csv file`,import_success:`Phone numbers imported successfully.`},customer_domain:{domain:`Domain`,gateways:`Gateways`,activated:`Activate Call Hub`,outbound_allowed:`Outbound calls allowed`,display_missed_calls:`Missed calls allowed`,customer:`Customer`,create_customer_domain_success:`Customer domain has been successfully created`,new:`New Customer domain`,create:`Create a customer domain`,update_customer_domain_success:`Customer domain has been successfully updated`,direct_transfer_allowed:`Allow direct transfer `,free_dialling_allowed:`Allow free dialling`,double_Call_allowed:`Enable double calls`,warm_transfer_allowed:`Allow warm transfer`,outage_as_missed_call:`Outage calls as missed calls`,callback_outside_working_hours:`Allow callback creation outside working hours`},domain:{create_fail:`The owner customer ID already has an associated domain.`},gateway_opensips_gw_id:`Opensips Gateway`,opensips_gateways_id_option_GW_IAGILITY:`GW_IAGILITY`,opensips_gateways_id_option_GW_COLT:`GW_COLT`,opensips_gateways_id_option_GW_TELNYX_EU_1:`GW_TELNYX_EU_1`,opensips_gateways_id_label:`Opensips Gateway`},call_hub:{call_failed_state:`Call failure`,hangup_status_text:`You can log or close this call`,call_syncing:`Synchronising data for the current call...`,call_data_invalid:`The call data appears to be incorrect, synchronising...`,call_in_progress_exit:`A call is in progress, are you sure you want to quit?`,call_in_progress_cancel_navigation:`A call is in progress, you cannot leave this page.`,copy_id_tip:`Call issue? Copy the call ID (bottom right) and include it in your report.`},shift_hub:{home:{title:`Hey {{name}} ð <br/> 161Let's make today a productive day!`,ongoing_event:`Ongoing`,no_events:`No shifts planned`,book_shifts:`Book shifts`,no_news:`No news to read`,to_read:`To read`,to_do:`To do`,no_qc:`No QC to read`,no_academy:`No academy to do`,back_to_shift:`Resume`,start_shift:`Start`},comment_title:`Comment`,comment_placeholder:`The clearer it is, the quicker it will be dealt with!`,comment_helper:`To make a comment on the knowledge base, please use the (+) icon to the right of each line.`,title:`Shift Hub`,error:{kb_log:`Tickets must be billed in Shift Hub`},escalate_subtitle:`Only use it if you can't solve it; as abusing it could damage your quality bonus.`,tooltips:{home:`Shift hub home page`,callhub:`Call Hub`,display_customisation:`Customize your interface`,need_help:`Need help or escalate a ticket`,checkout:`End my shift`,reminder_help:`Need help or escalate a reminder`},tc_ticket_unassigned:{assignement_limit_reached:`The ticket #{{providerTicketId}} has been unassigned & re-assigned to another agent because the response time limit has been reached.`,ticket_removed:`Ticket #{{providerTicketId}} has been unassigned from you.`,customer_changed:`Ticket #{{providerTicketId}} was unassigned from you because the routing has changed.`},no_tickets:{go_to_academy:`Go to Academy`,unlock_customers:`Unlock new customers`,looking_tickets:`Weâre looking for ticketsâ¦`,title:`No tickets available`}},callhubs:{live_monitoring:{overview_ringing_queue:`Ringing queue overview`},no_connected_agent:`No agent connected for the moment`},agent:{ticket:{deleted:`Ticket successfully deleted`,delete:{modal:{title:`Are you sure you want to delete this ticket?`,content:`Its billing will be removed from your next invoice. 162â ï¸ Please only delete tickets if mandatory as it messes with our data.`,confirm:`Yes, delete this ticket`}},update:{modal:{title:`Update the KB entry logged`}},updated:`Ticket updated successfully`}},achievement:{expert_agent:{targets:{qc_positive_rate:{title:`Positive QC`},attendance_rate:{title:`Shifts Attendance`},shift_completion_rate:{title:`Shifts Completion`},avg_weekly_shifted_hours:{title:`Avg weekly hours`},answered_calls_rate:{title:`Answered Calls`}},title:`Expert Agent`,sub_title:`Hit the targets and become an Expert Agent to unlock exclusive perks`,timeline:`The data considered covers the last 90 rolling days`,timeline_second_line:`On the 1st Monday of each month, if you met the targets for this period, you'll earn the title of "Expert Agent" until next month.`,congrats:`Congratulations! You're`,change_promoted:`You're now Expert Agent`,visit_challenges:`Visit the 'Challenges' page for more information`,change_demoted:`You're not Expert Agent anymore`,change_demoted_message:`Don't give up! You didnât get the Expert Agent status this time, but keep pushing, and you'll earn it back`,of_targeted:`of target`,progress_tooltip:`{{metric}}: {{achieved}}{{suffix}} ({{percentage}}% achieved)`,rewards:`Earn up to 40% of your revenue as quality bonus instead of 33% and get early access to shift selection 1 hour in advance!`,change_retained:`You keep your Agent Expert status`,change_retained_message:`Congrats, you retained your Expert Agent status, keeping it up!`,rewards_weekly_payment:`as well as the weekly payment option`,on_track:`You're on track to earn the Expert Agent title: maintain your current stats to unlock it!`,already_expert_on_track:`You're on track to retain your Expert Agent title: maintain your current stats to keep it!`}},invoice_adjustment:{charge:`Charge`,discount:`Discount`,title:`Billing adjustments`,description:`Description / label (shown to the customer on the invoice)`,amount:`Amount (positive only)`,new:`New billing adjustment`,edit:`Editing billing adjustment`,success_update:`Billing adjustment successfully updated`,success_create:`Billing adjustement successfully created`,error_update:`An error occurred while updating the billing adjustment`,error_create:`An error occurred while creating the billing adjustment`,invoice:`Linked invoice`,search_by_invoice:`Search by linked invoice`,confirm_delete:`Are you sure you want to delete this adjustment?`,success_delete:`Billing adjustment successfully deleted`,error_delete:`An error occurred while deleting the billing adjustment`,internal_note:`Internal note`,tags:{copilot:`Copilot discount`,free_subscription:`Free subscription`,billing_error:`Billing error`,surcharge:`Surcharge`}},customer_ai_dashboard:{menu_title:`Onepilot AI`,title_1:`Explore our offers to help you cut costs`,section_objective:`Objective`,section_benefits:`Benefits`,copilot_goal_description:`Enhance agent efficiency by automating navigation through the knowledge base, reducing search time and speeding up ticket handling`,copilot_benefits_description:`Reduce agent errors and enable more personalized macros, discounts are granted based on margin redistribution as agents handle tickets more efficiently`,copilot_title:`Assisted resolution`,autopilot_title:`Tickets automation`,autopilot_goal_description:`Eligible tickets are fully automated and resolved without human intervention: our most efficient solution for reducing your support costs`,autopilot_benefits_description:`Get human-level quality for just {{ticketPricing}} per ticket`,requirements_title:`Requirements`,requirement_1:`API integrations with the tools needed to process tickets (ticketing tool, back office, parcel tracking tools, payment tools, etc.)`,requirement_2:`Stable and comprehensive knowledge base (AI understands implicit meaning less well than humans)`,requirement_3:`A sufficient monthly flow of written tickets (more than 3,000)`,charts:{autopilot_savings:`{{amount}} saved`,autopilot_tickets_automated:`{{ticketsCount}} automated tickets`,autopilot_accuracy:`{{accuracy}} accuracy`,copilot_tickets:`{{ticketsCount}} assisted tickets`,copilot_granted_discount:`{{amount}} granted in discounts`,copilot_monthly_discounted:`Granted monthly discount`},automations_reporting_title:`Explore simple and transparent AI reports`,unlock_reports:`Just follow the steps at the top of the page to unlock your personalized reports`,autopilot_tickets:`Automated Tickets`,copilot_tickets:`Assisted Tickets`,show_autopilot_tickets:`Show Autopilot tickets`,show_copilot_tickets:`Show Copilot tickets`,add_custom_integration:`Add another integration`,custom_integration:{name:`Integration name`,url:`URL / endpoint`,api_key:`API key (or equivalent)`,other_api_key:`Other API key (or equivalent)`,instructions:`Instru
162ctions / comment`,disclaimer:`API keys are securely stored in encrypted form and will only be used by our team with your consent to connect your custom integrations (such as back-office systems, internal tools, etc.)`},custom_integration_success:`Thank you for sharing your custom integration access details. Our integration team is reviewing the information and will reach out to you shortly to ensure a smooth setup`,copilot_data_tooltip:`Copilot data is available from 16th May 2025`,loading_reports:`Your reports are being loaded...`,nav:{kb_builder:`KB Builder`,stats:`AI Stats`,review:`Review tickets`,integrations:`Credentials setup`,back:`Back to app`}},callub:{webservice_authentification:`Authentification`},sandbox:{customer_id:`Customer ID`,end_user_email:`End user email`,provider_ticket_id:`Provider ticket id`,your_text:`Enter your message`,open_it:`Open the sandbox`,open_kb_in_new_window:`Open the knowledge base in a new window`},ticket_match:{answer:{error:{title:`Error during answ`,description:`An error occurred while sending the automation.`}},end_session_btn:`Terminate my session`,reject_modal_title:`Reject reason`,reject_reason_label:`Reject reason`,reject_button:`Reject it`,reject_reason:{wrong_suggestion:{label:`Wrong suggestion`},incorrect_customisation:{label:`Incorrect personalisation (wrong surname, first name, time of day, etc.)`},dont_trust_the_suggestion:{label:`I don't trust the suggestion (I don't know the client, I don't have access to BO tools, etc.).`},clarify:`Clarify`,several_requests:{label:`The ticket contains several requests`},incomplete_kb:{label:`Incomplete KB`},other:{label:`Other`}},json_viewer_title:`Contextual data`,open_reasoning:`Access the reasoning`,open_kb_link:`Click to access the KB`,suggested_macro:`Suggested macro`,reasoning:{title:`Reasoning`},send:`Send`},inactivity:{modal:{title:`Inactivity detected`,message:`Are you still processing tickets?`,button:`I'm still here!`}},shift_hub_monitoring:{title:`Shift Hub Monitoring`,agents:{title:`Agents view`,column:{assigned:`Assigned`,billed:`Billed`,escalated:`Escalated`,average_pds:`Average PDS`,current_assigned:`Currently assigned`,closed:`Closed`},status:{checked_in:`Check in`,checked_out:`Check Out`,no_showed:`No Show`,assigned:`Not Started`,inactivity_detected:`Inactivity detected`,checked_out_by_inactivity:`Check Out (inactivity)`}},customers:{title:`Customer view`}},ticket_sandbox:{menu:{tickets_sandbox:`Tickets Sandbox`,tickets:`Tickets`,agents:`Agent Assignments`},sessions:{ticket_assigned_success:`Ticket successfully assigned to session`,title:`Sessions Sandbox`,description:`Gérer vos sessions d'entraînement pour la Sandbox`,new:`Nouvelle session`,edit:`Modifier la session`,settings:`Paramètres`,json_format:`Format JSON`,no_data:`Aucune session trouvée`,public:`Public`,list:`Liste des sessions`,assign_tickets:`Assign tickets`,assign_agents_kanban:`Assign agents`,optional_agents:`Optional agents`,mandatory_agents:`Mandatory agents`,assign_agents:`Assign agents`,mandatory:`Mandatory`,title_placeholder:`Session title`,description_placeholder:`This description will give the agent an overview of the topics shared throughout this session`,access_settings:`Access settings`,is_mandatory:`Make this session mandatory in Academy`,mandatory_description:`If checked, agents must complete this session in order to start a shift and will be integrated into Academy`,access_type:`Access to agents`,access_help:`If public, all agents can assign themselves to the session. If private, only assigned agents can assign themselves to the session`,mandatory_warning:`If several clients are selected, it is not possible to make this session mandatory in Academy`,assigned_tickets:`Tickets assigned to the session`,columns:{last_try:`Last test on`,success_rate:`% Success`},add_tickets:`Add tickets`,ticket_removed_success:`Ticket successfully removed from session`,duplicate_title:`Duplicate session`,duplicate:`Duplicate`,duplicate_success:`Session successfully duplicated`},sandbox_ticket:{form:{title:`Ticket training`,section:{context:`Context & Client`,ticket:`Ticket Simulation`},customer:`Associate client`,page_link:`KB page link (URL)`,page_link_helper:`Paste the full URL of the relevant Knowledge Base page.`,subject:`Ticket subject`,subject_placeholder:`Example: Connection problem...`,body:`Message body (Email Client)`,body_placeholder:`Hello, I'm having a problem with...`,metadata:`Technische Metadaten (JSON)`,feedback:`Automatic Feedback`,feedback_desc:`These messages will be displayed to the agent after they respond to help them understand their mistakes or confirm their success.`,good_msg:`Explanation in case of a correct answer`,good_msg_placeholder:`This type of case is very common with this client...`,bad_msg:`Explanation in case of incorrect answer`,bad_msg_placeholder:`Be mindful of such subtleties...`,created_success:`Sandbox ticket created successfully! ð`,updated_success:`Ticket successfully updated!`,general_parameters:`General settings`,result_parameters:`Ticket result settings`,select_customer:`Select a customer`,kb_entry:`KB entry`,kb_link_placeholder:`Enter the KB entry link`,open_kb:`Open the KB`,kb_helper:`If the page is no longer valid, this ticket will be deactivated.`,metadata_label:`Contextual information (back office, etc.)`,metadata_placeholder:`This information provides additional context, such as giving the agent access to the customer's back-office tools.`,good_msg_helper:`By default, the agent is notified of a "Good answer."`,bad_msg_helper:`By default, the system will tell the agent whether their initial suggestion is in the correct field or not. 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Please contact your Account Manager.`,no_training_tickets:`This session does not yet contain any training tickets. Please try again later.`,session_customers_locked:`Session customers cannot be modified because some agents have already started their training`},sidebar:{sandbox_tickets:`Training Hub - List of training tickets`},session:{edit:{title:`Edit Sandbox Session`}},general_information:`General Information`,available_agents:`Available Agents`,no_results:`No results found`,sandbox_session:{delete_confirm:`Are you sure you want to delete this session?`,create:{title:`Create a session`}},dashboard:{sections:{available_customers:`Your available customers`,available_sessions:`Your available sessions`},subtitle:`Develop your knowledge about your customers in complete safety thanks to realistic sce
162narios pre-configured by your Account Manager!`,empty_states:{no_sessions:`No active sessions for your clients.`,no_customers:`No clients assigned at this time. `},customer_card:{tickets_count:`{{count}} tickets`},session_card:{resume_session:`Resume session`,restart_session:`Restart session`,start_session:`Start this session`},title:`Training Hub`},filter:{customer:`All customers`},training:{welcome_title:`Welcome ð`,welcome_line1:`All tickets presented to you in this session are fictitious, so feel free to suggest answers, even if they may be incorrect. `,welcome_line2:`The goal is to prepare you to handle the situations you will encounter during your upcoming shifts.`,dont_show_again:`Do not display again`,start:`Start`,completed_tickets_count:`{{count}} tickets achieved out of {{totalTickets}}`,pause_session:`Pause the session`,background_information:`Background information`,instruction_bar_info:`Read the requester's message, browse the knowledge base and select the sub-entry that you think is appropriate to resolve the ticket.`,select_entry:` Select this entry`,finish_session:`End the session`,next_ticket:`Next ticket`,good_answer:`Good answer!`,bad_answer:`That's not the right answer`,submit_error:`Error during submission`,reveal_answer:`Get the answer`,complete_modal:{title:`Session ended`,summary:`You answered correctly {{correct}} questions out of {{total}}`,score:`Score`,back_to_dashboard:`Back to dashboard`},completion:{title_excellent:`Congratulations! ð`,subtitle_excellent:`Excellent work!`,title_good:`Well done! ð`,subtitle_good:`You can still improve.`,subtitle_keep_training:`You can still improve.`},attachments_link:`attached files`},agent_session:{title:`Agents`,assign_agents:`Assign agents`,columns:{session_name:`Session name`,last_status_updated_at:`Last update`},status:{in_progress:`In progress`,not_started:`Not started`,completed:`Completed`,paused:`Paused`,unassign:`Unassigned`,abandoned:`abandoned`},filters:{session:`Search by session`},modal:{title:`Assign agents to a session`,submit:`Assign`,select_session:`Session selection`,select_session_placeholder:`Select a session`,add_agents:`Add agents`,search_agent_placeholder:`Search for an agent...`,existing_agents_count:`Agents already assigned {{count}}`,mandatory:`Mandatory`,new_agents_count:`New agents {{count}}`,success:`Successfully assigned agents`,selected_agents:`Selected agents`}},current_session_modal:{description:`You already have a training session in progress:`,question:`What would you like to do?`,title:`Current session detected`},training_hub:{title:`Training Hub`,academy_sessions:`Sessions Academy`,sessions:`Sessions`,no_academy_sessions:`No Academy sessions`,disabled_tickets_count:`{{count}} deactivated tickets`},session_access_denied:`This session is private or restricted. If you believe this is an error, please contact your Account Manager`,session_no_active_tickets:`Oops! There are no tickets ready in this session yet. Contact your manager if necessary`,duplicate:{ticket_not_in_session:`The selected ticket {{id}} does not belong to this session.`,ticket_customer_not_in_session:`The ticket's customer {{customer_id}} must be one of the session's customers.`}},notification:{asp_name:{ch_inactivity:`CallHub inactivity`,high_call_backlog:`High call backlog`,no_show:`No show`,manual_notification:`Manual notification (send ponctually)`,ch_busy_disconnected:`CallHub busy / disconnected`,extra_shift:`Extra shift available`,proposed_shift:`Proposed shift`,sh_inactivity:`ShiftHub Inactivity`,high_ticket_backlog:`High ticket backlog`,high_backlog:`High backlog`},channel:{sms_api_channel:`SMS`,mail:`Mail`,push:`Push`},module_title:`Module`,callhub:{inactivity:{mail:{subject:`Action required: Call Hub status to be verified`,greeting:`Good morning {{name}},`,line1:`Are you still on shift? Your Call Hub status no longer allows you to take calls.`,line2:`In the event of any anomaly, please contact the AM for your assignments.`}},busy_disconnected:{push:{title:`You are inactive on CallHub`,body:`You have been busy or disconnected for 30 minutes. Please reconnect to stay on your shift.`},mail:{subject:`Reminder: You are inactive on CallHub`,greeting:`Hello {{name}},`,line1:`You have been busy or disconnected for over 30 minutes. Please reconnect to CallHub to continue your shift.`}}},shift_hub:{high_call_backlog:{mail:{subject:`Action needed: High Call Backlog`,greeting:`Hello {{name}}!`,line1:`Several clients have a higher call backlog than usual.`,line2:`Your help would make a real difference to bring it down quickly!`,line3:`Affected clients:`,client_line:`{{name}} : {{backlog}} calls waiting`,line4:`If youâre available, you can log in and take a shift right now ð`,line5:`Thanks for your responsiveness and support.`}},high_backlog:{mail:{subject:`Action required: High number of tickets`,line1:`Several clients are experiencing a higher than usual volume of tickets.`,line2:`Your help would make a real difference in bringing this number down quickly!`,line3:`Clients concerned:`,client_line_calls:`{{name}} : {{call_backlog}} calls waiting`,client_line_tickets:`{{name}} : {{ticket_backlog}} tickets`,client_line_calls_and_tickets:`{{name}} : {{call_backlog}} calls waiting, {{ticket_backlog}} tickets`,line4:`If youâre available, you can log in and take a shift right now ð`,line5:`Thank you for your prompt response and support.`,greeting:`Good Morning {{name}},`}},high_backlog_short:{mail:{subject:`ð¨ High volume on {{clients}}`,line1:`High volume on {{clients}}.`,line2:`If youâre available, you can log in and take an extra shift now ð`,line3:`Thank you for your prompt response and support.`,clients_fallback:`multiple clients`,greeting:`Good Morning {{name}},`}}},channels:`Channels`,confirm_send_title:`Confirm sending`,confirm_agents:`Recipients`,confirm_preview:`Content preview`,create:`Create notification`,editor_helper:`Type { to insert variables, greeting or salutation fields.`,editor_placeholder:`Write your notification...`,send:`Send`,sent_successfully:`Notification sent successfully.`,title:`Notifications`,title_helper:`The title is only used for Email and In-app notifications (subject / notification title).`,variables:{agent_name:`Agent first name`,greeting:`Greeting`,greeting_default:`Hello`,greeting_description:`Customizable greeting (e.g. Hello, Good morning)`,salutation:`Salutation`,salutation_default:`Regards,`,salutation_description:`Customizable sign-off (e.g. Regards, Best wishes)`},channels_min:`Select at least one channel.`,inbox:{title:`Inbox`,no_notification:`No notifications in your inbox.`,just_now:`just now`,minutes_ago:`{{count}} min ago`,hours_ago:`{{count}}h ago`,yesterday:`yesterday`,days_ago:`{{count}}d ago`,years_ago:`{{count}}y ago`},"in-app":{qc:{new:{done:{title:`Customer {{name}} has submitted a new QC`,content:`The following {{ticket}} has been QC'd by customer {{name}}`}}}},preferences_title:`Notifications settings`,dispute:{resolved:{title:`Your dispute #{{id}} has been {{status}}!`,content:`Your dispute has been {{status}}!`,body:`You can view your appeal on your Dashboard or Shift Hub to find out more.`}},calendar:{proposed_shift:{mail:{greeting:`Hello {{name}},`}},proposed_shifts:{push:{title:`{1} New shift available|[2,*] {{count}} new shifts available`,body:`{1} A shift on {{date}} ({{start}} - {{end}}) for {{customers}} has been proposed to you. Accept or decline it from your calendar.|[2,*] {{count}} shifts have been proposed to you. Accept or decline them from your calendar.`},mail:{subject:`{1} A shift has been proposed to you|[2,*] {{count}} shifts have been proposed to you`,intro:`{1} A new shift is available for you:|[2,*] {{count}} new shifts are available for you:`,shift_line:`- {{date}} from {{start}} to {{end}} ({{customers}}
162)`,cta:`View my calendar`}}},shifthub:{extra_shift:{push:{title:`Extra shift available`,body:`A customer needs help. An extra shift is available for you.`},mail:{subject:`Extra shift available`,greeting:`Hello {{name}},`,line1:`A customer needs help right now. Log in to the platform to claim an extra shift.`}},inactivity:{mail:{subject:`Inactivity alert: You have been inactive on the platform for 15 minutes`,greeting:`Good morning {{name}},`,line1:`We've noticed that ShiftHub has been quiet!`,line2:` 163Are you still on shift? Or are you perhaps working on your current ticket or call?`,line3:`Please do not hesitate to return to the app so that we donât automatically check you out of your shift!`},push:{line1:`You've been inactive for 15 minutes. Please log back into the app so you aren't automatically signed out of your shift.`}}},in_shift_section_title:`In-shift notifications`,in_shift_section_subtitle:`Mandatory â at least 1 channel required`,optional_section_title:`Shift opportunity notifications`,optional_section_subtitle:`Optional â zero or more channels`,channels_min_tooltip:`At least one channel is required for in-shift notifications.`,setup_modal:{title:`Customize your alerts ð`,description:`Select your notification channel(s). Feel free to adjust or confirm as-is. You'll get notified only during your shift. No off-hours pings.`,column_notifications:`Notifications`,min_channel_tooltip:`At least one channel is required`,required_hint:`* Select at least one channel per mandatory notification`,persist_note:`Note: This reminder will appear until your preferences are saved. Once you've confirmed your preferences, you can always change them on your profile page!`,not_now:`Not now`,save:`Save`},asp_description:{ch_inactivity:`React fast, avoid coverage gaps`,no_show:`Get notified before being marked absent`,sh_inactivity:`Stay active and protect your quality score`},mandatory_min_channel_tooltip:`You must keep at least one channel active for this notification`,section:{mandatory:`Mandatory`,optional:`Optional`},mandatory_channel_select:`Select at least one channel per mandatory notification`,preferences_saved:`Notification preferences saved successfully`,push_permission:{conflict_button:`Enable browser notifications`,conflict_title:`Push notifications are blocked by your browser`,conflict_message:`You have push notifications enabled in your preferences, but your browser is blocking them. Re-enable notifications in your browser settings, then click the button below.`,denied_title:`Push notifications are blocked`,denied_messag:`Your browser is blocking push notifications. To re-enable them, click the lock icon in your browser's address bar, allow notifications, then refresh the page.`,request_button:`Enable push notifications`,default_message:`Push notifications are not yet enabled.`,blocked_snackbar:`Push notifications are blocked by your browser. Enable them in your browser settings.`,disabled_tooltip:`Enable push notifications in your browser settings first`,activated:`Push notifications enabled successfully!`,enabled_snackbar:`Push notifications enabled successfully`}},dispute:{dispute_message_label:`Dispute comment`,resolve:{reviewer_comment:`Reviewer comment`,comment_placeholder:`Leave a note for the agent...`,internal_note:`Internal note`,internal_note_placeholder:`Leave an internal note if necessary...`,add_internal_note:`Add internal note`,remove_internal_note:`Remove internal note`,internal_note_tooltip:`Internal use only. Used to store private context for Ops without sharing it with agents.`},editor_placeholder:`Write your dispute message...`,accept_title:`Accept`,refuse_title:`Refuse`,resolution_success:`The dispute has been successfully modified.`,show_dispute_link:`Show my dispute`,status:{pending:`Pending`,refused:`Refused`,accepted:`Accepted`},title:`Dispute`,show:{contest_reason:`Contest Reason`},tab:{contest:`Contest`,original_qc_ticket:`Original QC and ticket`,original_escalation_ticket:`Escalation and original ticket`},select_to_view:`Select a dispute`,disputable_not_dirty:`Don't forget to modify the QC if the original evaluation needs to be updated before confirming.`,show_contest:`Show Contest`,clear_filters:`Clear filters`,out_of_filter_notice:`This dispute does not match current filters`,not_found:`This dispute does not exist or has been deleted`,back_to_list:`Back to list`,go_to_dashboard:`See all my disputes`,disputable_validation_error:`The form contains errors`,contest_qc_title:`Contest of QC #{{id}}`,contest_escalation_title:`Escalation contestation #{{id}}`,disputable_escalation_not_dirty:`Don't forget to modify the escalation if the original evaluation needs to be updated before confirming.`,type_title:`Dispute type`,type:{escalation:`Escalation`,qc:`QC`}},toolbar:{attachment:`Attachments`},disputes:{page_title:`Disputes`},goodies:{jelly:{joke:{1:`Still loading⦠just like your ticket.`,2:`No brain. Still better than this bug.`,3:`Good news: not you. Bad news: us.`,4:`I float. Your issue too.`,5:`Customer is king. I am⦠confused.`,6:`April Fools! â¦oh wait.`,7:`Escalating⦠to the ocean.`,8:`Working on it⦠as always.`,9:`Ping sent. Hope received.`,10:`Solved? I drift away now.`,11:`Patience⦠loading.`,12:`Error⦠again.`,13:`I float. That's enough.`,14:`Ticket received. Stay
163strong.`,15:`In progress⦠probably.`,16:`I understand⦠almost.`,17:`Working? Maybe.`,18:`One moment⦠or two.`,19:`I'll be back⦠someday.`,20:`Thanks for waiting.`}}},activity_log:{title:`Activity Logs`},slack_bot:{unauthorized:`Sorry, you don't have access to this bot. ð `,query_timeout:`The query took too long. You can view the result in Metabase: `,no_data:`I tried multiple approaches but could not find data to answer your question. `,cannot_answer:`I could not formulate an answer. `,timeout_error:`The query timed out. Try narrowing your question (client, date, period). `,generic_error:`Sorry, an error occurred. Please retry with a more specific question. `,metabase_link:`ð View in Metabase `,channel_not_allowed:`Sorry, this bot can't be run in this channel. ð `,rate_limited:`Too many requests. Please slow down and try again in a few moments.`},chatbot:{empty_state:{suggestion:{schedule:`What does this week's schedule look like?`,people:`Who's working today, and on which shifts?`,customers:`Which customers are covered today?`}},approval:{unreviewed:{title:`You have not previewed these changes`,body_one:`You are about to run {{count}} action without having opened the calendar preview. Every change the 164 assistant makes should be reviewed before it runs.`,body_other:`You are about to run {{count}} actions without having opened the calendar preview. Every change the 165 assistant makes should be reviewed before it runs.`,open_preview:`Preview in calendar`,confirm_anyway:`Confirm without previewing`,cancel:`Cancel`}}},Clé:{"":`Create event`}}};export{e as t};
Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.