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418 </div> 419 420 <button class="c-menu-toggle js-header-toggle c-menu-toggle--closed" role="button" aria-label='Toggle menu'> 421 <span class="c-menu-toggle__icon"> 422 <span></span> 423 <span></span> 424 <span></span> 425 </span> 426 </button> </div> 427 </div> 428 429 </div> 430 </header> 431 432 <main id="site-content" class="l-site-content has-stripe"> 433 434<div class="style style--white-dark"> 435 <div class="l-single"> 436 <div class="l-single__container"> 437 <div class="l-single__article" data-style-color> 438 439 <article class="c-story-single post-65929 story type-story status-publish has-post-thumbnail hentry category-customer-experience category-services"> 440 <header class="c-story-single__header"> 441 <div class="c-story-single__content"> 442 <h1 class="c-story-single__title">How to benchmark dining experience across multiple sites</h1> 443 <div class="c-story-single__meta"> 444 <div class="c-story-single__categories"> 445 <span>Services</span> 446</div> 447 <span class="c-story-single__meta-divider">|</span> 448 <div class="c-story-single__date">Published <time itemprop="datePublished" datetime="2026-09-30T11:35:10+03:00">September 30, 2026</time></div> 449 <span class="c-story-single__meta-divider">|</span> 450 <div class="c-story-single__author" itemprop="author" itemscope itemtype="https://schema.org/Person"><span itemprop="name">Scott Erickson</span></div> 451 </div> 452 <p class="c-story-single__header-intro">Benchmarking dining experience means measuring every site the same way, then comparing performance to see what your strongest locations do well. This guide covers the metric to standardize, what to compare and how to turn the gaps you find into steady, portfolio-wide improvement.</p> 453 </div> 454 <div class="c-story-single__header-image"> 455 <img width="1440" height="1080" src="https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-1440x1080.jpg" class="c-story-single__header-image-img" alt="" decoding="async" fetchpriority="high" srcset="https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-1440x1080.jpg 1440w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-1024x768.jpg 1024w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-768x576.jpg 768w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-1536x1152.jpg 1536w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-2048x1536.jpg 2048w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-10x7.jpg 10w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-450x337.jpg 450w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-800x600.jpg 800w, https://www.happy-or-not.com/wp-content/uploads/2025/10/HappyOrNot_SmileySign_Services_Restaurant_WallPoster-1920x1440.jpg 1920w" sizes="(max-width: 1440px) 100vw, 1440px" /> </div> 456 </header> 457 458 <div class="l-single__article-layout l-single__article-layout--has-toc"> 459 460 <aside class="l-single__toc"> 461 <p class="l-single__toc-title">Table of Contents</p> 462 <nav id="table-of-contents"></nav> 463 </aside> 464 465 <div class="l-single__article" data-style-color> 466 467 <section class="c-story-single__content wysiwyg"> 468 <p><span data-contrast="auto">To benchmark dining experience across multiple sites, it’s critical to measure the same way at every location and compare performance by site, meal, day and hour. The aim is not to rank sites for its own sake, but to find what your best locations do well and share it with the rest.</span><span data-ccp-props="{"201341983":0,"335559740":312}">Â </span></p> 469<p><span data-contrast="auto">
469For an operator running more than a handful of sites, a single company-wide average tells you very little. It can hide the reality that one dining hall is delighting guests while another, serving the same menu under the same contract, is quietly losing them. Benchmarking replaces that blurred average with a clearer, comparable picture, and it turns your strongest sites into a template others can learn from. This guide covers how to do it well.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 470<h2 aria-level="2"><span data-contrast="auto">Why multi-site operators benchmark</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}">Â </span></h2> 471<p><span data-contrast="auto">Portfolio dining operations share a particular challenge: performance varies between sites, and the causes are usually local, whether a particular team, a particular kitchen or a particular peak. Without benchmarking, that variation can be hard to see from the top, and a few things tend to slip.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 472<ul> 473<li><b><span data-contrast="auto">Struggling sites can go unnoticed. </span></b><span data-contrast="auto">A strong average may mask the one location dragging down the guest experience, often until participation drops or the client raises it.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 474<li><b><span data-contrast="auto">Good practice stays local. </span></b><span data-contrast="auto">A strong site has usually worked something out, but without a way to see it, that lesson rarely reaches the others.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 475<li><b><span data-contrast="auto">Governance leans on anecdote. </span></b><span data-contrast="auto">Without comparable data, portfolio-level reporting to clients and leadership rests more on impression than on evidence.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 476</ul> 477<h2 aria-level="2"><span data-contrast="auto">The foundation: one consistent measure</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}">Â </span></h2> 478<p><span data-contrast="auto">Benchmarking works only if every site is measured the same way, at the same moments, on the same scale. If one location runs an occasional survey and another collects comment cards, the numbers are not really comparable. A single, transparent, real-time measure is what makes fair comparison possible.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 479<p><span data-contrast="auto">HappyOrNotâs </span><a href="https://www.happy-or-not.com/en/insights/blog/happy-index-explained-how-four-button-feedback-builds-trust/"><span data-contrast="none">Happy Index</span></a><span data-contrast="auto"> is designed for this. It is a transparent 0 to 100 satisfaction score derived from the same four-button scale everywhere, with no hidden weighting, and it draws on a large cross-industry benchmark base for context. Because it is captured continuously as </span><a href="https://www.happy-or-not.com/en/insights/blog/micro-feedback-real-time-contextual-insights-transforming-customer-experience/"><span data-contrast="none">microfeedback</span></a><span data-contrast="auto"> at the point of service, every site produces the same kind of signal, comparable by design.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 480<h2 aria-level="2"><span data-contrast="auto">How to benchmark dining experience: a step-by-step method</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}">Â </span></h2> 481<p><span data-contrast="auto">The following is a practical sequence any multi-site operator can follow. Treat it as a flexible framework rather than a fixed formula, since the right choices depen
481d on your sites and goals.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 482<ul> 483<li><b><span data-contrast="auto">Standardize the metric and collection. </span></b><span data-contrast="auto">Use the same feedback tools, such as a </span><a href="https://www.happy-or-not.com/en/solution/smiley-terminal/"><span data-contrast="none">Smiley Terminal,</span></a> <a href="https://www.happy-or-not.com/en/solution/smiley-touch/"><span data-contrast="none">Smiley Touch</span></a><span data-contrast="auto">, or </span><a href="https://www.happy-or-not.com/en/smiley-sign/"><span data-contrast="none">Smiley Sign</span></a><span data-contrast="auto"> at the same touchpoint (typically the exit or service area) at every site, asking the same question.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 484<li><b><span data-contrast="auto">Establish a baseline per site. </span></b><span data-contrast="auto">Let each location build up enough responses to establish its own norm, so you are comparing stable trends rather than noise.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 485<li><b><span data-contrast="auto">Compare the dimensions that matter. </span></b><span data-contrast="auto">Look across sites by overall Happy Index, by meal, by day of week and by hour, not just one headline number.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 486<li><b><span data-contrast="auto">Find the outliers, both ways. </span></b><span data-contrast="auto">Identify the sites lagging the benchmark and the ones leading it. When several locations score well and one does not, that gap is a useful starting point.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 487<li><b><span data-contrast="auto">Diagnose the gap. </span></b><span data-contrast="auto">Use time-and-place data and open comments to understand why a site lags, whether a slow lunch peak, a menu problem, or a service issue. The comparison shows where to look; the cause usually comes from a closer read.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 488<li><b><span data-contrast="auto">Share what works. </span></b><span data-contrast="auto">Take the practices from your stronger sites, such as staffing patterns, menu choices or service routines, and help the other sites adopt them.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 489<li><b><span data-contrast="auto">Re-benchmark and validate. </span></b><span data-contrast="auto">Check whether the gap has narrowed, then treat the improvement as the new standard across the portfolio.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 490</ul> 491<p><img decoding="async" class="alignnone size-large wp-image-65919" src="https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-1080x1080.png" alt="" width="1080" height="1080" srcset="https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-1080x1080.png 1080w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-768x768.png 768w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-150x150.png 150w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-10x10.png 10w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-450x450.png 450w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites-800x800.png 800w, https://www.happy-or-not.com/wp-content/uploads/2026/09/How-to-Benchmark-Dining-Experience-Across-Multiple-Sites.png 1200w" sizes="(max-width: 1080px) 100v
491w, 1080px" /></p> 492<h2 aria-level="2"><span data-contrast="auto">What to compare across sites</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}">Â </span></h2> 493<p><span data-contrast="auto">Useful dining benchmarking goes beyond a single ranking. The comparisons that tend to help most are:</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 494<ul> 495<li aria-setsize="-1" data-leveltext="â" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"â"}" data-aria-posinset="4" data-aria-level="1"><b><span data-contrast="auto">Overall satisfaction by site. </span></b><span data-contrast="auto">The headline read on who is leading and who is lagging.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 496</ul> 497<ul> 498<li aria-setsize="-1" data-leveltext="â" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"â"}" data-aria-posinset="5" data-aria-level="1"><b><span data-contrast="auto">Performance by meal and daypart. </span></b><span data-contrast="auto">A site may do well at breakfast and struggle at the lunch rush, which the average hides.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 499</ul> 500<ul> 501<li aria-setsize="-1" data-leveltext="â" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"â"}" data-aria-posinset="6" data-aria-level="1"><b><span data-contrast="auto">Day-of-week patterns. </span></b><span data-contrast="auto">Consistency across the week is often where multi-site operations win or lose.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 502</ul> 503<ul> 504<li aria-setsize="-1" data-leveltext="â" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"â"}" data-aria-posinset="7" data-aria-level="1"><b><span data-contrast="auto">Response volume by site. </span></b><span data-contrast="auto">So you can judge how much weight to give each comparison, especially at quieter sites.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 505</ul> 506<ul> 507<li aria-setsize="-1" data-leveltext="â" data-font="" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"â"}" data-aria-posinset="8" data-aria-level="1"><b><span data-contrast="auto">Trend, not just snapshot. </span></b><span data-contrast="auto">Which sites are improving and which are slipping; direction matters as much as level.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559739":80,"335559740":300,"335559991":360}">Â </span></li> 508</ul> 509<p><span data-contrast="auto">A single </span><a href="https://www.happy-or-not.com/en/solution/happy-or-not-analytics/"><span data-contrast="none">analytics view</span></a><span data-contrast="auto"> makes these comparisons quick to run, and </span><a href="https://www.happy-or-not.com/en/solution/integrations/"><span data-contrast="none">integrations</span></a><span data-contrast="auto"> with tools like Zapier and Power BI let regional leaders build portfolio dashboards on top of the same data.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}">Â </span></p> 510<h2 aria-level="2"><span data-contrast="auto">The centralized-visibility, decentralized-action model</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}">Â </span></h2> 511<p><span data-contrast="auto">Many effective multi-site operators run a two-level model. </span><span data-contrast="auto">Centralized visibility means regional and portfolio leaders see every site on one consistent measure, spot outliers and govern the whole estate. Decentralized action means each site manager sees their own locationâs live data and owns the daily fixes. Benchmar</span><span data-contrast="auto">king connects the two: the center identifies where to focus, and the frontline acts. It is the approach </sp
511an><a href="https://www.happy-or-not.com/en/use-cases/services/food-services/"><span data-contrast="none">Unison Retail Management</span></a><span data-contrast="auto"> uses at Chicago OâHare, comparing locations, brands and shifts across a large group of concessions to direct attention where it is needed.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 512<p><span data-contrast="auto">Chartwells applies the same principle in higher education, </span><a href="https://www.happy-or-not.com/en/insights/customer-story/catering-company-improves-food-services-across-us-universities-and-colleges/"><span data-contrast="none">comparing satisfaction across university dining locations</span></a><span data-contrast="auto"> and helping weaker outlets move toward the standard set by the best.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 513<h2 aria-level="2"><span data-contrast="auto">From benchmarking to portfolio-wide improvement</span><span data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}"> </span></h2> 514<p><span data-contrast="auto">Benchmarking is not an end in itself; it is what drives steady, portfolio-wide improvement. Each cycle finds a gap, closes it by sharing what works and resets the standard a little higher. Over time, that raises the floor across every site, not just the average. It also produces the comparable, trend-based evidence that supports </span><a href="https://www.happy-or-not.com/en/insights/blog/guest-feedback-contract-renewals-qbrs/"><span data-contrast="none">contract renewals and quarterly business reviews (QBRs)</span></a><span data-contrast="auto">. To put the underlying measurement in place first, see our guide on </span><a href="https://www.happy-or-not.com/en/insights/blog/how-to-measure-food-experience/"><span data-contrast="none">how to measure food experience in a managed dining environment</span></a><span data-contrast="auto">.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 515<h3>Benchmark every site on one consistent measure</h3> 516<p><span data-contrast="auto">HappyOrNot gives multi-site operators one real-time view of the dining experience across the whole portfolio, so teams can spot gaps, share what works and show the result. Explore </span><a href="https://www.happy-or-not.com/en/solution/happy-or-not-analytics/"><span data-contrast="none">HappyOrNot Analytics</span></a><span data-contrast="auto"> or our </span><a href="https://www.happy-or-not.com/en/use-cases/services/food-services/"><span data-contrast="none">food service solutions</span></a><span data-contrast="auto">. </span></p> 517 </section> 518 519 520 <section class="c-story-single__blocks"> 521 522 <section class="l-accordion collapse" data-style-color> 523 <div class="l-accordion__header"> 524 525 <div class="c-content-header c-content-header--left wysiwyg" data-style-color> 526 <h2><span class="TextRun SCXW68711492 BCX0" lang="EN" xml:lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW68711492 BCX0" data-ccp-parastyle="heading 2">Frequently Asked Questions</span></span><span class="EOP Selected SCXW68711492 BCX0" data-ccp-props="{"134245418":true,"134245529":true,"201341983":0,"335559738":360,"335559739":120,"335559740":276}"> </span></h2> 527 </div> </div> 528 529 <div class="l-accordion__container"> 530 <div class="l-accordion__items"> 531 532 533 <div class="l-accordion__item"> 534 535 <div class="c-accordion-item"> 536 <div tabindex="0" role="button" class="c-accordion-item__title js-accordion-toggle" aria-expanded="false"> 537 <h4>How do you benchmark food experience across multiple sites? </h4> 538 </div> 539 <div class="c-accordion-item__content wysiwyg js-accordion-content" aria-hidden="true"><p><span class="TextRun SCXW120489131 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW120489131 BCX0">Measure the same way at every site, </span><span class="NormalTextRun SCXW120489131 BCX0">establish</span><span class="NormalTextRun SCXW120489131 BCX0"> a baseline per location, then compare by site, meal, </span><span class="NormalTextRun SCXW120489131 BCX0">day</span><span class="NormalTextRun SCXW120489131 BCX0"> and hour. </span><span class="NormalTextRun SCXW120489131 BCX0">Identify</span><span class="NormalTextRun SCXW120489131 BCX0"> the leaders and laggards, diagnose the gaps using time-and-place data, share what your best sites </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW120489131 BCX0">do</span><span class="NormalTextRun SCXW120489131 BCX0"> and re-benchmark to confirm the improvement.</span></span><span class="EOP Selected SCXW120489131 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 540</div> 541 </div> </div> 542 543 544 <div class="l-accordion__item"> 545 546 <div class="c-accordion-item"> 547 <div tabindex="0" role="button" class="c-accordion-item__title js-accordion-toggle" aria-expanded="false"> 548 <h4>What measure enables fair cross-site comparison? </h4> 549 </div> 550 <div class="c-accordion-item__content wysiwyg js-accordion-content" aria-hidden="true"><p><span class="TextRun SCXW17121556 BCX0" lang="EN" xml:lang="EN" data-contrast="auto"><span class="NormalTextRun SCXW17121556 BCX0">A single, transparent measure collected identically everywhere, such as the Happy Index, a 0 to 100 score from the same four-button scale captured in real time at every site. Consistent collection is what makes the comparison valid; mixing surveys at one site and comment cards at another undermines it.</span></span><span class="EOP Selected SCXW17121556 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 551</div> 552 </div> </div> 553 554 555 <div class="l-accordion__item"> 556 557 <div class="c-accordion-item"> 558 <div tabindex="0" role="button" class="c-accordion-item__title js-accordion-toggle" aria-expanded="false"> 559 <h4>How do you handle a multi-brand or multi-tenant portfolio? </h4> 560 </div> 561 <div class="c-accordion-item__content wysiwyg js-accordion-content" aria-hidden="true"><p><span class="TextRun SCXW157030179 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW157030179 BCX0">Use the same underlying measure and collection method across all brands and tenants, then segment the analytics by brand, </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW157030179 BCX0">location</span><span class="NormalTextRun SCXW157030179 BCX0"> and shift. That lets you </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW157030179 BCX0">compare like with</span><span class="NormalTextRun SCXW157030179 BCX0"> like within a brand and spot the outlier, for example when several locations of the same brand score well and one does not.</span></span><span class="EOP Selected SCXW157030179 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 562</div> 563 </div> </div> 564 565 566 <div class="l-accordion__item"> 567 568 <div class="c-accordion-item"> 569 <div tabindex="0" role="button" class="c-accordion-item__title js-accordion-toggle" aria-expanded="false"> 570 <h4>How does benchmarking support governance and renewals? </h4> 571 </div> 572 <div class="c-accordion-item__content wysiwyg js-accordion-content" aria-hidden="true"><p><span class="TextRun SCXW224714436 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW224714436 BCX0">It produces comparable, trend-based data across the portfolio, which is the kind of evidence clients and leadership look for at QBRs and renewals. It helps show consistent performance, quick issue </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW224714436 BCX0">resolution</span><span class="NormalTextRun SCXW224714436 BCX0"> and continuous improvement across sites. See our guide to </span></span><a class="Hyperlink SCXW224714436 BCX0" href="https://www.happy-or-not.com/en/insights/blog/guest-feedback-contract-renewals-qbrs/" target="_blank" rel="noreferrer noopener"><span class="TextRun Underlined SCXW224714436 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW224714436 BCX0">using guest feedback to prepare for contract renewals and QBRs</span></span></a><span class="TextRun SCXW224714436 BCX0" lang="EN-US" xml:lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW224714436 BCX0">.</span></span><span class="EOP Selected SCXW224714436 BCX0" data-ccp-props="{"201341983":0,"335559739":160,"335559740":312}"> </span></p> 573</div> 574 </div> </div> 575 </div> 576 </div> 577 </section> 578 </section> 579 580 </div> 581 582 </div> 583 584 <footer class="c-story-single__footer c-story-single__footer--has-toc"> 585 <div class="c-story-single__content"> 586 587 <div class="c-author-box"> 588 <div class="c-author-box__image"> 589 <img src='https://www.happy-or-not.com/wp-content/uploads/2023/08/Speakers-Pictures-Website-Resources.jpg' width='300' height='300' class='c-author-box__image-img' alt='Speaker HappyOrNot Webinar' srcset='https://www.happy-or-not.com/wp-content/uploads/2023/08/Speakers-Pictures-Website-Resources.jpg 300w, https://www.happy-or-not.com/wp-content/uploads/2023/08/Speakers-Pictures-Website-Resources-150x150.jpg 150w, https://www.happy-or-not.com/wp-content/uploads/2023/08/Speakers-Pictures-Website-Resources-10x10.jpg 10w' sizes='' title='Speakers Pictures Website Resources' > </div> 590 <div class="c-author-box__info"> 591 <p class="c-author-box__name">Scott Erickson</p> 592 <p class="c-author-box__job-title">EVP, Global Sales and U.S. Lead</p> 593 </div> 594 <div class="c-author-box__bio"><p>Scott is an accomplished sales executive with over 20 years of experience, currently serving as VP of Sales, US and Global Channels at HappyOrNot. 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666 <span>Services</span> 667 </div> 668 <time datetime="2026-09-24" class="c-card__time">24.09.2026</time> 669 </div> 670 <h3 class="c-card__title">Catering operators: How to capture real-time dining feedback </h3> 671 </div> 672 </a> 673 674 675 </div> </div> 676 677 <div class="l-related-items__item"> 678 679 <div class="c-card"> 680 <a href="https://www.happy-or-not.com/en/insights/blog/guest-feedback-contract-renewals-qbrs/" class="wrapper-link"> 681 <div class="c-card__image-wrapper"> 682 <div class="c-card__image" style="background-image: url(https://www.happy-or-not.com/wp-content/uploads/2023/05/Untitled-1-800x523.png);"></div> 683 </div> 684 685 <div class="c-card__content"> 686 <div class="c-card__meta"> 687 <div class="c-card__categories"> 688 689 <span>Services</span> 690 </div> 691 <time datetime="2026-09-21" class="c-card__time">21.09.2026</time> 692 </div> 693 <h3 class="c-card__title">Using guest feedback to prepare for contract renewals and QBRs</h3> 694 </div> 695 </a> 696 697 698 </div> </div> 699 700 <div class="l-related-items__item"> 701 702 <div class="c-card"> 703 <a href="https://www.happy-or-not.com/en/insights/blog/insights-customer-feedback/" class="wrapper-link"> 704 <div class="c-card__image-wrapper"> 705 <div class="c-card__image" style="background-image: url(https://www.happy-or-not.com/wp-content/uploads/2026/09/Insights-1600x900-1-800x450.png);"></div> 706 </div> 707 708 <div class="c-card__content"> 709 <div class="c-card__meta"> 710 <div class="c-card__categories"> 711 712 <span>Customer experience</span> 713 </div> 714 <time datetime="2026-09-16" class="c-card__time">16.09.2026</time> 715 </div> 716 <h3 class="c-card__title">Insights: A clearer way to understand customer feedback</h3> 717 </div> 718 </a> 719 720 721 </div> </div> 722 </div> 723 </div> 724 725 </div> 726 </div> 727 </div> 728</div> 729 730 731<style type="text/css"> 732 733/* Footer */ 734.footer__subpage .l-footer__columns--left{border-right:1px solid #bfbfbf;width:100%;max-width:345px;} 735.footer__subpage .c-footer-menu>li>a{font-weight:800px;} 736.footer__subpage .l-footer__logo{width:200px;display:flex;margin-bottom:25px;} 737.footer__subpage .l-footer__logo svg{width:100%;display:block;} 738.footer__subpage .l-footer__app-stores{margin-bottom:25px;} 739.footer__subpage .l-footer__bottom{padding-bottom:0;} 740.footer__subpage .l-footer__bottom-primary{width:100%;margin-bottom:45px;} 741.footer__subpage .l-footer__bottom-primary p{font-size: 1.2rem;line-height:18px;} 742.footer__subpage .l-footer__bottom-primary p:not(:last-child){margin-bottom:15px;} 743.footer__subpage .l-footer__social-media{margin-left:0;} 744 745@media only screen and (max-width: 1199px) { 746 747 .footer__subpage .c-footer-menu>li{width:50%;} 748 749} 750@media only screen and (max-width: 767px) { 751 752 .footer__subpage .l-footer__columns--left{max-width:100%;border-right:0;} 753 .footer__subpage .l-footer__columns{flex-direction:column;} 754 .footer__subpage .c-footer-menu>li{width:100%;} 755 .footer__subpage .l-footer__menu{margin-left:0;margin-top:40px;} 756 757} 758.c-footer-menu>li{ 759 font-weight: 600; 760} 761.c-footer-menu li .sub-menu li a{ 762 font-weight: 400; 763} 764.l-footer{ 765 background-color: #f4f6f9; 766} 767.c-social-media-links{ 768 background: #f4f6f9; 769} 770@media (min-width: 1800px){
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