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1<meta name="theme-color" content="#1c1c1e"/><title>Privacy Policy | Omnivista</title><meta name="description" content="Read Omnivista&#x27;s Privacy Policy."/><meta name="author" content="Omnivista"/><meta name="keywords" content="customer intelligence, customer insights, customer analytics, AI conversations, customer understanding, voice agent, customer feedback, business intelligence, customer data, know your customers"/><meta property="og:title" content="Omnivista - Easiest Voice AI"/><meta property="og:description" content="Unlock deep customer insights with AI-powered conversations. Discover what your customers really want and let them get to know you better."/><meta property="og:type" content="website"/><meta name="twitter:card" content="summary_large_image"/><meta name="twitter:title" content="Omnivista - Easiest Voice AI"/><meta name="twitter:description" content="Unlock deep customer insights with AI-powered conversations. Discover what your customers really want and let them get to know you better."/><link rel="icon" href="/favicon.ico" type="image/x-icon" sizes="16x16"/>
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35</head><body class="__variable_fe12d1 font-sans bg-background text-foreground flex flex-col min-h-screen"><div class="flex-1 bg-background"><main class="mx-auto max-w-3xl px-6 py-16"><h1 class="text-3xl md:text-4xl font-bold mb-6">Privacy Policy</h1><p class="text-muted-foreground">Privacy Policy</p><p class="text-muted-foreground mb-6">Last Updated: October 4, 2025</p><p class="text-muted-foreground mb-4">Omnivista, LLC. (&quot;us&quot;, &quot;we&quot;, or &quot;our&quot;) operates https://omnivista.ai (hereinafter referred to as the Service).</p><p class="text-muted-foreground mb-6">Omnivista LLC. (&quot;Omnivista&quot; &quot;we,&quot; &quot;us,&quot; or &quot;our&quot;, “Processor”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://omnivista.ai or use our U.S.‑hosted AI voice‑agent platform and related services (collectively, the &quot;Services&quot;).</p><p class="text-muted-foreground mb-8">In this Policy, “Personal Data” means any information relating to an identified or identifiable individual, such as an individual&#x27;s name, address, telephone number, or email address. In certain jurisdictions, this may also be referred to as “Personal Information.” “End User” (“you”) refers to any and all individuals who use Omnivista’s Services, including the Omnivista Voice Agent. “Customer” (“Controller”) refers to entities that have signed a service agreement with Omnivista to make use of their products and services.</p><h2 class="text-xl font-semibold mt-8 mb-2">1. Scope</h2><p class="text-muted-foreground mb-6">This Policy covers personal data we process of the end users of Omnivista Products as a Service Provider/Data Processor on behalf of our Customers. Any additional contract‑specific data‑processing terms are specified in additional agreements signed between Omnivista and the Customer.</p><h2 class="text-xl font-semibold mt-8 mb-2">2. Information we collect</h2><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-4"><li>When interacting with Omnivista’s Services, you may provide your personal information which we may collect and store.</li><li>While speaking to an Omnivista chatbot through any medium, we will record and store any audio or transcription data from the resulting conversation.</li><li>When you submit contact forms through our voice widget, we collect and store the personal information you provide (which may include contact details, messages, and other information) and use it for follow-up purposes related to your conversation.</li><li>We may store data related to usage including but not limited to your IP address, browser type, device ID, pages visited, and timestamps through cookies or telemetry services.</li></ul><p class="text-muted-foreground">We use the following cookies:</p><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-6"><li>- widget_terms_accepted: A strictly necessary cookie that stores your consent acceptance for using our voice widget (expires after 1 year). This cookie is set on the domain of the website where the widget is embedded (first-party cookie).</li></ul><h2 class="text-xl font-semibold mt-8 mb-2">3. How We Use Your Information</h2><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-6"><li>Provide, maintain, and improve our AI chatbot services.</li><li>Process your requests and respond to your inquiries via voice, text, or any other medium.</li><li>Connect contact form submissions to conversation sessions to provide relevant follow-up communications.</li><li>Send you technical notices and security alerts.</li><li>Analyze usage patterns to enhance user experience.</li><li>Ensure platform security and prevent misuse.</li></ul><h2 class="text-xl font-semibold mt-8 mb-2">4. Legal Bases (U.S.)</h2><p class="text-muted-foreground">We process data under the following legal concepts recognized by U.S. privacy statutes:</p><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-6"><li>Contractual necessity – to fulfil our agreement with you or your employer.</li><li>Legitimate business interests – to secure and improve the Services (balanced against consumer expectations).</li><li>Consent – for optional cookies and marketing.</li><li>Legal obligation – to comply with U.S. laws, subpoenas, or court orders.</li></ul><h2 class="text-xl font-semibold mt-8 mb-2">5. Cookies &amp; Tracking</h2><p class="text-muted-foreground mb-6">We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.</p><h2 class="text-xl font-semibold mt-8 mb-2">6. Data sharing &amp; Disclosure</h2><p class="text-muted-foreground">We do not sell personal data. We do share data collected with:</p><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-4"><li>Service Providers/Sub‑processors – Vendors we use to run the service bound by security and privacy obligations.</li><li>Affiliates &amp; advisors – for internal business purposes under similar protections.
35</li><li>Legal compliance – to U.S. authorities when compelled.</li><li>Business transfers – as part of a merger, acquisition, or asset sale, with prior notice.</li></ul><p class="text-muted-foreground mb-6">A current list of sub-processors is available upon request. To send a request, please contact [email protected].</p><h2 class="text-xl font-semibold mt-8 mb-2">7. Data Retention &amp; Deletion</h2><p class="text-muted-foreground">Retention: We keep personal data only as long as necessary to provide the Services, meet legal obligations, or resolve disputes.</p><p class="text-muted-foreground mb-6">Deletion: Upon written request, Omnivista will delete Customer Data in its possession, subject to applicable legal and technical limitations. To send a written request, please contact [email protected].</p><h2 class="text-xl font-semibold mt-8 mb-2">8. Your U.S. Privacy Rights</h2><p class="text-muted-foreground">Depending on your state of residence, you may have rights to:</p><ul class="list-disc pl-6 text-muted-foreground space-y-2 mb-4"><li>Access – know what personal data we hold.</li><li>Correction – request fixes to inaccurate data.</li><li>Deletion – request deletion of personal data.</li><li>Portability – receive a copy in portable format.</li><li>Opt‑out – stop certain processing (e.g., targeted advertising).</li></ul><h3 class="text-lg font-semibold mt-6 mb-2">8.1 California (CCPA/CPRA)</h3><p class="text-muted-foreground mb-4">We honour rights to access, delete, correct, and opt out of &quot;sale/share&quot; (we do not sell personal data). Submit requests via [email protected].</p><h3 class="text-lg font-semibold mt-6 mb-2">8.2 Virginia, Colorado, Connecticut, Utah, Texas</h3><p class="text-muted-foreground">We extend similar rights required by VCDPA, CPA, CTDPA, UCPA, and TDPSA.</p><p class="text-muted-foreground mb-6">We will verify your identity and respond within 45 days (90 days if reasonably necessary).</p><h2 class="text-xl font-semibold mt-8 mb-2">9. Automated Decision‑Making</h2><p class="text-muted-foreground mb-6">Our AI voice agents generate real‑time responses; customers configure prompts and can review transcripts. No solely automated decisions produce legal or similarly significant effects without human oversight.</p><h2 class="text-xl font-semibold mt-8 mb-2">10. International Data Transfers</h2><p class="text-muted-foreground mb-6">Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when it is transferred across borders.</p><h2 class="text-xl font-semibold mt-8 mb-2">11. Children&#x27;s Privacy</h2><p class="text-muted-foreground mb-6">Our Services target business users over 18. We do not knowingly collect data from children under 13. Contact us if you believe a child&#x27;s data has been submitted so we can delete it.</p><h2 class="text-xl font-semibold mt-8 mb-2">12. Data Protection Officer</h2><p class="text-muted-foreground">Name: Anand Tyagi</p><p class="text-muted-foreground">Email: [email protected]</p><p class="text-muted-foreground mb-6">The DPO oversees our privacy program and is the primary contact for consumer inquiries.</p><h2 class="text-xl font-semibold mt-8 mb-2">13. Changes to This Policy</h2><p class="text-muted-foreground mb-6">We may modify the Policy at any time. Changes are effective upon posting. Continued use after changes constitutes acceptance of modified Policy.</p><h2 class="text-xl font-semibold mt-8 mb-2">14. Contact Us</h2><p class="text-muted-foreground">If you have any questions about the Privacy Policy, please contact us at:</p><p class="text-muted-foreground">Email: [email protected]</p></main></div><footer class="w-full border-t border-t-foreground/10 p-8 flex items-center justify-center text-center text-xs gap-4"><span class="text-muted-foreground">Made by Omnivista</span><span class="text-muted-foreground">•</span><a class="underline text-muted-foreground hover:text-foreground" href="/terms">Terms</a><span class="text-muted-foreground">•</span><a class="underline text-muted-foreground hover:text-foreground" href="/privacy">Privacy</a></footer><div role="region" aria-label="Notifications (F8)" tabindex="-1" style="pointer-events:none"><ol tabindex="-1" class="fixed top-0 z-[100] flex max-h-screen w-full flex-col-reverse p-4 sm:bottom-0 sm:right-0 sm:top-auto sm:flex-col md:max-w-[420px]"></ol></div>
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Data Retention \u0026 Deletion\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"Retention: We keep personal data only as long as necessary to provide the Services, meet legal obligations, or resolve disputes.\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"Deletion: Upon written request, Omnivista will delete Customer Data in its possession, subject to applicable legal and technical limitations. To send a written request, please contact [email protected].\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"8. Your U.S. Privacy Rights\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"Depending on your state of residence, you may have rights to:\"}],[\"$\",\"ul\",null,{\"className\":\"list-disc pl-6 text-muted-foreground space-y-2 mb-4\",\"children\":[[\"$\",\"li\",null,{\"children\":\"Access – know what personal data we hold.\"}],[\"$\",\"li\",null,{\"children\":\"Correction – request fixes to inaccurate data.\"}],[\"$\",\"li\",null,{\"children\":\"Deletion – request deleti
35on of personal data.\"}],[\"$\",\"li\",null,{\"children\":\"Portability – receive a copy in portable format.\"}],[\"$\",\"li\",null,{\"children\":\"Opt‑out – stop certain processing (e.g., targeted advertising).\"}]]}],[\"$\",\"h3\",null,{\"className\":\"text-lg font-semibold mt-6 mb-2\",\"children\":\"8.1 California (CCPA/CPRA)\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-4\",\"children\":\"We honour rights to access, delete, correct, and opt out of \\\"sale/share\\\" (we do not sell personal data). Submit requests via [email protected].\"}],[\"$\",\"h3\",null,{\"className\":\"text-lg font-semibold mt-6 mb-2\",\"children\":\"8.2 Virginia, Colorado, Connecticut, Utah, Texas\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"We extend similar rights required by VCDPA, CPA, CTDPA, UCPA, and TDPSA.\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"We will verify your identity and respond within 45 days (90 days if reasonably necessary).\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"9. Automated Decision‑Making\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"Our AI voice agents generate real‑time responses; customers configure prompts and can review transcripts. No solely automated decisions produce legal or similarly significant effects without human oversight.\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"10. International Data Transfers\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information when it is transferred across borders.\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"11. Children's Privacy\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"Our Services target business users over 18. We do not knowingly collect data from children under 13. Contact us if you believe a child's data has been submitted so we can delete it.\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"12. Data Protection Officer\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"Name: Anand Tyagi\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"Email: [email protected]\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"The DPO oversees our privacy program and is the primary contact for consumer inquiries.\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"13. Changes to This Policy\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground mb-6\",\"children\":\"We may modify the Policy at any time. Changes are effective upon posting. Continued use after changes constitutes acceptance of modified Policy.\"}],[\"$\",\"h2\",null,{\"className\":\"text-xl font-semibold mt-8 mb-2\",\"children\":\"14. Contact Us\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"If you have any questions about the Privacy Policy, please contact us at:\"}],[\"$\",\"p\",null,{\"className\":\"text-muted-foreground\",\"children\":\"Email: [email protected]\"}]]}]],null],null]},[\"$\",\"$L6\",null,{\"parallelRouterKey\":\"children\",\"segmentPath\":[\"children\",\"privacy\",\"children\"],\"error\":\"$undefined\",\"errorStyles\":\"$undefined\",\"errorScripts\":\"$undefined\",\"template\":[\"$\",\"$L7\",null,{}],\"templateStyles\":\"$undefined\",\"templateScripts\":\"$undefined\",\"notFound\":\"$undefined\",\"notFoundStyles\":\"$undefined\",\"styles\":null}],null]},[[\"$\",\"html\",null,{\"lang\":\"en\",\"suppressHydrationWarning\":true,\"children\":[[\"$\",\"head\",null,{\"children\":[[\"$\",\"meta\",null,{\"name\":\"theme-color\",\"content\":\"#1c1c1e\"}],[\"$\",\"script\",null,{\"dangerouslySetInnerHTML\":{\"__html\":\"\\n    (function() {\\n      function getInitialTheme() {\\n        const savedTheme = localStorage.getItem('theme');\\n        if (savedTheme \u0026\u0026 (savedTheme === 'dark' || savedTheme === 'light')) {\\n          return savedTheme;\\n        }
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