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105nswer":{"@type":"Answer","text":"FyneDesk uses Anthropic's Claude for AI generation and analysis and Voyage AI for embeddings and retrieval. Customer content is not used to train generally available models. AI drafting is available on every plan. Workspace admins must train, test, configure, and enable Business Auto Resolve before Fyne AI can answer and close eligible tickets on its own."}},{"@type":"Question","name":"Where is my data stored?","acceptedAnswer":{"@type":"Answer","text":"Your data is stored on SOC 2 Type II certified infrastructure. All data is encrypted in transit using TLS 1.3 and at rest using AES 256 encryption. Each organization's data is completely isolated through row level security. Your tickets and contacts are only accessible to users within your workspace."}},{"@type":"Question","name":"What is the difference between FyneDesk Free and Pro?","acceptedAnswer":{"@type":"Answer","text":"FyneDesk Free supports up to 3 agents and includes ticket management, AI tools, email-to-ticket, knowledge base, teams, routing, asset management, CRM, analytics, audit trail, custom fields, data import, and migration support. Pro ($12/agent/month) adds the multilingual Client Portal, customer accounts, SLA management, Project Management, advanced automations, skill-based routing, branding controls, and bulk actions. Business adds live chat, SSO, advanced IT management, portfolio controls, and resource planning."}}]}</script>
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105<main class="main" data-astro-cid-zlx7s737><!-- Hero --><section class="hero" data-astro-cid-zlx7s737><p class="hero-eyebrow" data-astro-cid-zlx7s737>About</p><h1 class="hero-title" data-astro-cid-zlx7s737>Built by someone who has been on the other side of the ticket.</h1><p class="hero-sub" data-astro-cid-zlx7s737>FyneDesk comes from years spent supporting employees, executives, and teams under pressure. We built the helpdesk we wished we had: clear when work gets complicated, powerful without the overhead, and focused on helping people.</p></section><!-- The problem --><section class="section" data-astro-cid-zlx7s737><h2 class="section-heading" data-astro-cid-zlx7s737>Built on the front lines of service</h2><p class="prose" data-astro-cid-zlx7s737>Our founder, Dan, is a Filipino immigrant, U.S. Army veteran, and enterprise IT professional. After serving as a U.S. Army Combat Engineer, he built a career supporting employees, executives, and fast moving teams where every request mattered and trust had to be earned.</p><p class="prose" data-astro-cid-zlx7s737>Years on the front lines of IT revealed the same problem again and again: helpdesk software had become too complex, too expensive, and too slow to adapt. Teams were spending more time managing the system than helping the people who depended on them.</p><p class="prose" data-astro-cid-zlx7s737>That experience shaped FyneDesk. We built the platform we wished support teams already had: capable from day one, clear under pressure, and powerful without the enterprise bloat.</p></section><!-- What we built --><section class="section" data-astro-cid-zlx7s737><h2 class="section-heading" data-astro-cid-zlx7s737>One workspace. Less friction. Better support.</h2><p class="prose" data-astro-cid-zlx7s737>FyneDesk brings tickets, email, live chat, customer portals, knowledge bases, assets, automations, and AI into one focused workspace. Growing teams get the structure they need without long setup projects, confusing pricing, or layers of unnecessary administration.</p><p class="prose" data-astro-cid-zlx7s737>AI Auto Resolve can learn from your approved knowledge base and past resolutions to handle common requests automatically. When a person needs to step in, agents get the history and context needed to respond with confidence.</p><p class="prose" data-astro-cid-zlx7s737>Pro helps growing teams connect their tools with integrations, webhooks, and workflow automations. Business adds the full REST API, real-time chat, enterprise identity, workforce management, and advanced automation.</p></section><!-- Beliefs --><section class="beliefs" data-astro-cid-zlx7s737><div class="belief-card" data-astro-cid-zlx7s737><h3 class="belief-title" data-astro-cid-zlx7s737>Built for real work</h3><p class="belief-text" data-astro-cid-zlx7s737>Every feature should help a team resolve requests faster, communicate clearly, or remove repetitive work.</p></div><div class="belief-card" data-astro-cid-zlx7s737><h3 class="belief-title" data-astro-cid-zlx7s737>Your data stays yours</h3><p class="belief-text" data-astro-cid-zlx7s737>We don&#39;t sell it, share it with marketers, or let it train AI models. What you put in FyneDesk is yours to export and delete at any time.</p></div><div class="belief-card" data-astro-cid-zlx7s737><h3 class="belief-title" data-astro-cid-zlx7s737>Clarity is power</h3><p class="belief-text" data-astro-cid-zlx7s737>The best support platform is one your team can trust under pressure. We design for clarity first, with onboarding in minutes, not months.</p></div></section><!-- Security --><section class="section" data-astro-cid-zlx7s737><h2 class="section-heading" data-astro-cid-zlx7s737>Security and data protection</h2><p class="prose" data-astro-cid-zlx7s737>FyneDesk is hosted on SOC 2 Type II certified infrastructure. All data is encrypted in transit using TLS 1.3 and at rest using AES 256 encryption. Each organization&#39;s data is isolated at the database level through row level security. Your tickets, contacts, and knowledge base are not available to other tenants.</p><p class="prose" data-astro-cid-zlx7s737>Authentication is handled with passwords containing at least 12 characters, limits on repeated login attempts, and automatic session management. Deactivated accounts are immediately blocked. Admin functions are protected at both the application and database level.</p><p class="prose" data-astro-cid-zlx7s737>AI features send ticket content to Anthropic's API for processing. That data is not used to train Anthropic's models. For a complete overview, see our <a href="/privacy/" class="link">Privacy Policy</a> and <a href="/security/" class="link">Security page</a>.</p></section><!-- CTA --><section class="cta-box" data-astro-cid-zlx7s737><h2 class="cta-title" data-astro-cid-zlx7s737>We know support because we&#39;ve lived it.</h2><p class="cta-text" data-astro-cid-zlx7s737>Start with about 30 days of Business access for up to 3 agents, with no credit card required. 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