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452 <a class="et_pb_button et_pb_button_0_tb_header et_pb_bg_layout_light" href="https://lenasupporthub.com/login" data-icon="î">LOGIN</a> 453 </div> 454 </div> 455 456 457 458 459 </div> 460 461 462 </div><div id="hide_from_print" class="et_pb_section et_pb_section_1_tb_header et_pb_with_background et_section_regular et_pb_section--with-menu" > 463 464 465 466 467 468 469 <div class="et_pb_row et_pb_row_1_tb_header et_pb_row--with-menu"> 470 <div class="et_pb_column et_pb_column_4_4 et_pb_column_3_tb_header et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column--with-menu"> 471 472 473 474 475 <div class="et_pb_module et_pb_menu et_pb_menu_2_tb_header et_pb_bg_layout_light et_pb_text_align_left et_dropdown_animation_fade et_pb_menu--with-logo et_pb_menu--style-left_aligned"> 476 477 478 479 480 <div class="et_pb_menu_inner_container clearfix"> 481 <div class="et_pb_menu__logo-wrap"> 482 <div class="et_pb_menu__logo"> 483 <a href="https://lenasupporthub.com/" ><img decoding="async" width="1185" height="513" src="https://lenasupporthub.com/wp-content/uploads/2024/12/Lena_Logo_Negitive.png" alt="" srcset="https://lenasupporthub.com/wp-content/uploads/2024/12/Lena_Logo_Negitive.png 1185w, https://lenasupporthub.com/wp-content/uploads/2024/12/Lena_Logo_Negitive-980x424.png 980w, https://lenasupporthub.com/wp-content/uploads/2024/12/Lena_Logo_Negitive-480x208.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1185px, 100vw" class="wp-image-3997" /></a> 484 </div> 485 </div> 486 <div class="et_pb_menu__wrap"> 487 <div class="et_pb_menu__menu"> 488 <nav class="et-menu-nav"><ul id="menu-menu-1" class="et-menu nav"><li class="et_pb_menu_page_id-91 menu-item menu-item-type-post_type menu-item-object-page menu-item-134"><a href="https://lenasupporthub.com/sign-up/">Sign Up</a></li> 489<li class="et_pb_menu_page_id-8109 menu-item menu-item-type-custom menu-item-object-custom menu-item-8109"><a href="https://lenabyinspire.com/contact/">Contact Us</a></li> 490</ul></nav> 491 </div> 492 493 494 <div class="et_mobile_nav_menu"> 495 <div class="mobile_nav closed"> 496 <span class="mobile_menu_bar"></span> 497 </div> 498 </div> 499 </div> 500 501 </div> 502 </div> 503 </div> 504 505 506 507 508 </div><div class="et_pb_row et_pb_row_2_tb_header et_pb_row--with-menu"> 509 <div class="et_pb_column et_pb_column_4_4 et_pb_column_4_tb_header et_pb_css_mix_blend_mode_passthrough et-last-child et_pb_column--with-menu et_pb_column_empty"> 510 511 512 513 514 515 </div> 516 517 518 519 520 </div> 521 522 523 </div> </div> 524 </header> 525 <div id="et-main-area"> 526 527<div id="main-content"> 528 529 530 531 <article id="post-3" class="post-3 page type-page status-publish hentry"> 532 533 534 <div class="entry-content"> 535 <div class="et-l et-l--post"> 536 <div class="et_builder_inner_content et_pb_gutters3"> 537 <div class="et_pb_section et_pb_section_0 et_pb_fullwidth_section et_section_regular" > 538 539 540 541 542 543 544 <div class="et_pb_module et_pb_fullwidth_code et_pb_fullwidth_code_0"> 545 546 547 548 549 <div class="et_pb_code_inner"> 550 <p class="rs-p-wp-fix"></p> 551 <sr7-module data-alias="headline" data-id="7" id="SR7_7_1" class="rs-ov-hidden" data-version="6.7.58"> 552 <sr7-adjuster></sr7-adjuster> 553 <sr7-content> 554 <sr7-slide id="SR7_7_1-4STR1" data-key="4STR1"> 555 <sr7-txt id="SR7_7_1-4STR1-0" class="sr7-layer">Privacy Policy</sr7-txt> 556 <sr7-txt id="SR7_7_1-4STR1-2" class="sr7-layer">Lena Support Hub Privacy Policy</sr7-txt> 557 </sr7-slide> 558 <sr7-slide id="SR7_7_1-18" data-key="18"> 559 </sr7-slide> 560 </sr7-content> 561 <image_lists style="display:none"> 562 <img data-src="//lenasupporthub.com/wp-content/uploads/2024/12/1920x1080_Banner_2-Hub.png" data-libid="3978" data-lib="medialibrary" title="1920x1080_Banner_2 – Hub" width="0" height="0" data-dbsrc="Ly9sZW5hc3VwcG9ydGh1Yi5jb20vd3AtY29udGVudC91cGxvYWRzLzIwMjQvMTIvMTkyMHgxMDgwX0Jhbm5lcl8yLUh1Yi5wbmc="/> 563 </image_lists> 564 </sr7-module> 565
565<script> 566 window.SR7 ??={};SR7.PMH ??={}; SR7.PMH["SR7_7_1"] = {cn:100,state:false,fn: function() { if (window._tpt!==undefined && window._tpt.prepareModuleHeight !== undefined) { _tpt.prepareModuleHeight({id:"SR7_7_1",el:[350,350,150,150,250],type:'hero',shdw:'0',gh:[350,350,150,150,250],gw:[1250,1250,1200,778,480],vpt:['-200px','-200px','-200px','-200px','-200px'],size:{fullWidth:true, fullHeight:false},mh:'0',onh:0,onw:0,bg:{color:'{"orig":"transparent","type":"solid","string":"transparent"}'},plType:'7',plColor:'#FFFFFF'}); SR7.PMH["SR7_7_1"].state=true;} else if(SR7.PMH["SR7_7_1"].cn-->0) setTimeout( SR7.PMH["SR7_7_1"].fn,19);}};SR7.PMH["SR7_7_1" ].fn(); 567 </script>
567 568</div> 569 </div> 570 571 572 </div><div class="et_pb_section et_pb_section_1 et_section_regular" > 573 574 575 576 577 578 579 <div class="et_pb_row et_pb_row_0"> 580 <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> 581 582 583 584 585 <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> 586 587 588 589 590 591 </div><div class="et_pb_module dsm_animated_gradient_text dsm_animated_gradient_text_0"> 592 593 594 595 596 597 598 <div class="et_pb_module_inner"> 599 <h3 class="dsm-animated-gradient-text et_pb_module_header">Lena Support Hub Privacy Policy</h3> 600 </div> 601 </div><div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> 602 603 604 605 606 <div class="et_pb_text_inner"><p><strong>Who we are</strong></p> 607<p>Inspire is an all-island charity and social enterprise working together with people living with mental ill health, intellectual disability, autism and addictions across Ireland, to ensure they live with dignity and realise their full potential. Our person-centred, whole-society approach means we believe in a culture of compassion, creating a society free from stigma that focuses on people and their abilities. Lena by Inspire take data protection very seriously and abide by the United Kingdom Data Protection Act of 2018 and the EU General Data Protection Regulation (GDPR). We encourage prospective customers/clients to read this privacy statement.</p> 608<p> </p> 609<p><strong>What data do we collect?</strong></p> 610<p>We collect your name and email address in order to facilitate your registration and login for the Lena Support Hub. We also store personal information from you when you communicate with us regarding the interaction with the Lena Support Hub.</p> 611<p>We collect certain information about the visitors of our Website. Please refer to <a href="https://www.inspirewellbeing.org/website-and-cookies-privacy-statement/">our cookies policy</a> for more details.</p> 612<p>We do not pass on personal information to any other organisation, or your employer/organisation, without the explicit consent from you, unless you have indicated that you or another is at risk.</p> 613<p>If you do not wish to be contacted for any marketing purposes your consent can be removed by clicking “unsubscribe” on our formal marketing emails. An alternative is to log your request to unsubscribe by visiting our Unsubscribe page.</p></div> 614 </div><div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> 615 616 617 618 619 <div class="et_pb_text_inner"><p><strong>Use of data collected</strong></p> 620<p>The information that we collect and store relating to you is primarily used to enable us to provide support to you. Additionally, we may use the information for the following purposes:</p> 621<ul> 622<li>To provide you with information you request from us</li> 623<li>To maintain the account you create or use on the Lena Support Hub</li> 624<li>To process your registration for the Lena Support Hub</li> 625<li>To respond to your queries efficiently</li> 626<li>To provide information on other products and Services which you feel may be of interest to you and in line with your communications preferences</li> 627<li>To meet our service commitments to you</li> 628<li>To notify you about any changes to the Lena Support Hub and/or our Services that may have an impact on your actions</li> 629</ul> 630<p><strong></strong></p> 631<p><strong>Lawful Basis for Processing Data</strong></p> 632<ul> 633<li>Consent â if you give us explicit consent to contact you regarding an enquiry or for direct marketing purposes, we shall contact you via only the mediums consented to. Please see our “Consent” term for further details.</li> 634</ul> 635<p><strong></strong></p> 636<p><strong>Consent</strong></p> 637<p>By using our websites or agreeing to do business with us you consent to the collection and use of information as outlined within this page and as informed at the point of data entry too with explicit statements of consent and tick boxes.</p> 638<p>If you have any concerns regarding your personal information that we may hold please contact us using the URL given at the bottom of this page.</p></div> 639 </div><div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"> 640 641 642 643 644 <div class="et_pb_text_inner"><p><strong>Information We Share</strong></p> 645<p>We do not sell or otherwise disclose personal data that you provide to us or that we collect, except as de
645scribed within this statement. Personal data that you provide directly to us will be apparent from the context in which you provide it, for example, if you require additional support, you should expect your details to be passed on to the relevant Lena personnel; if you submit an enquiry etc. We may share personal data with service providers that perform further support services, i.e. Doctors, in this case, all service providers have entered into legally binding agreements require them to use or disclose personal data only as necessary to perform services on our behalf or comply with applicable legal requirements. To summarise, we may share personal data you provide to us or that we collect with other entities within The Inspire Group.</p> 646<p>In addition, we may disclose personal data about you if we are required or permitted to do so by law or legal process, for example, due to a court order or request from a law enforcement agency when we believe the disclosure is necessary or appropriate to prevent physical harm or financial loss. We share depersonalised and anonymised data with Ulster University for research purposes with a Data Sharing Agreement in place, to evaluate, enhance, and provide evidence and outcomes of this service.</p> 647<p> </p> 648<p><span data-olk-copy-source="MessageBody">Where you access digital wellbeing resources provided through third-party content providers via the Lena Support Hub, we may share a unique authentication identifier with the provider to enable secure access to the service and facilitate usage reporting. This identifier does not directly identify you and is used solely for authentication, access management, and reporting purposes. The mapping between this identifier and your Lena account is maintained within Lena’s systems and is not disclosed to the third-party provider. We process this information to deliver the services you have requested, administer access to digital resources, monitor service usage, and evaluate the effectiveness of the support we provide.</span></p> 649<p><strong></strong></p> 650<p><strong>Storing, Managing, and Transferring data</strong></p> 651<p>The personal information that we collect is stored centrally on secure servers within the EU.</p> 652<p>The Company has a strict data retention policy, where it has a justifiable business or legitimate legal reason to store data. Data with no legal or business purpose to retain, is erased with immediate effect and is not stored. Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk.</p> 653<p>The Company shall process data in accordance with the relevant provisions in your county, for example if you are located in the European Economic Area (EEA), the GDPR shall be adhered to and your data protected accordingly. If an international transfer of data must take place in order to provide the service agreed, data shall only be transferred where:</p> 654<ul> 655<li>The applicable country meets the requirements and has therefore been granted a European Commission on Adequacy.</li> 656<li>A US-EU Privacy Shield Exists.</li> 657<li>Appropriate safeguards have been applied, such as an EU Model Contract.</li> 658</ul></div> 659 </div><div class="et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light"> 660 661 662 663 664 <div class="et_pb_text_inner"><p><strong>Your Rights â Access, Erasure, Portability, and Rectification</strong></p> 665<p><strong>Exercising Your Data Rights</strong></p> 666<p>Should you wish to access or update the personal information that we hold about you please contact us using the URL below or via email to submit a Subject Access Request.</p> 667<p>You can view, edit or delete your personal data you might have provided in prior communication with the Company, by exercising your Right to Erasure or Rectification.</p> 668<p><strong></strong></p> 669<p><strong>Access to data</strong></p> 670<p>Should you wish to access or update the personal information that we hold about you please contact us using the URL below or via email to submit a Subject Access Request.</p> 671<p>You can view, edit or delete your personal data you might have provided in prior communication with the Company, by exercising your Right to Erasure or Rectification. How you can access or control your personal data will depend on which products you use and what communication medium it is on.</p> 672<p>Internal access to data is only granted to privileged users, to ensure security. In addition, appropriate security measures are implemented to ensure the security of your personal data.</p> 673<p>Where you have given us consent to process your data, you can retract this consent, by sending an appropriate email to <a href="mailto:[email protected]">[email protected]</a></p> 674<p><strong></strong></p> 675<p><strong>Updates to our Notice</strong></p> 676<p>We may update this privacy statement periodically, in accordance with the updates to relevant data protection laws. Such updates will not be notified, so it is advised you check the statement upon each use of the Lena Support Hub.</p></div> 677 </div><div class="et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light"> 678 679 680 681 682 <div class="et_pb_text_inner"><p><strong>Use of cookies and other technologies â </strong></p> 683<p><strong>Cookies on our website</strong></p> 684<p>
684Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. Our cookies help to:</p> 685<ul> 686<li>Make our website work as you’d expect</li> 687<li>Remember your settings during and between visits</li> 688<li>Improve the speed/security of the site</li> 689<li>Allow you to share pages with social networks like Facebook</li> 690<li>Continuously improve our website for you</li> 691</ul> 692<p>We do NOT use cookies to:</p> 693<ul> 694<li>Collect any personally identifiable information (without your express permission)</li> 695<li>Collect any sensitive information (without your express permission)</li> 696<li>Pass personally identifiable data to third parties</li> 697<li>Pay sales commissions</li> 698</ul> 699<p>There are two types of cookie you may encounter when using this site:</p> 700<p>First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.</p> 701<p>Third party cookies: these are cookies found in other companiesâ internet tools which we are using to enhance our site.</p> 702<p>Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit <a href="https://www.allaboutcookies.org">www.allaboutcookies.org</a></p> 703<p>To opt out of being tracked by Google Analytics across all websites visit <a href="http://tools.google.com/dlpage/gaoptout">http://tools.google.com/dlpage/gaoptout</a></p> 704<p> </p> 705<p><strong>YouTube cookies</strong></p> 706<p>We embed videos from YouTube. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account. To find out more, please visit YouTubeâs embedding videos information page.</p> 707<p><strong> </strong></p> 708<p><strong>Refusing cookies</strong></p> 709<p>Most browsers allow you to refuse to accept cookies.</p> 710<p>In Google Chrome, you can adjust the cookies settings by clicking the Menu > settings > Show advanced settings > In the “Privacy” section, click Content settings > Use the “Cookies” section to change your settings.</p> 711<p>In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.</p> 712<p>In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.</p> 713<p>Please note that blocking/refusing cookies will have a negative impact upon the usability of our website.</p> 714<p> </p> 715<p><strong>Use of Analytics modules</strong></p> 716<p>We use Google analytics within our Website to monitor how visitors move around the website and how they reached it and use it. This is done so that we can see total (not individual) statistics on which types of content users access most frequently.</p> 717<p>The Google cookies also tell us if you have visited the site before and allow us to track how many individual users the websites have. The Google cookies cannot be used to identify individuals – they are only used for statistical purposes only. You can opt out of Google cookies here <a href="http://tools.google.com/dlpage/gaoptout">https://tools.google.com/dlpage/gaoptout</a></p> 718<p>From time to time we may have links to other services such as Social media or video services on our sites. These services may drop cookies on your computer when you use them, especially if you are already logged into their service. Due to the nature of how cookies work we cannot access these cookies nor control their use. Likewise, these 3rd party services cannot access our session or analytics cookies.</p></div> 719 </div><div class="et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light"> 720 721 722 723 724 <div class="et_pb_text_inner"><p><strong>Do you have any queries? Contact us here:</strong></p> 725<p><span><a href="mailto:[email protected]">[email protected]</a></span></p> 726<p><span></span></p></div> 727 </div><div class="et_pb_module dsm_breadcrumbs dsm_breadcrumbs_0"> 728 729 730 731 732 733 734 <div class="et_pb_module_inner"> 735 <nav class="dsm_breadcrumbs_wrap"> 736 <ul class="dsm_breadcrumbs" itemscope itemtype="https://schema.org/BreadcrumbList"> <li class="dsm_breadcrumbs_item dsm_home_item dsm_home_item_custom" itemprop="itemListElement" itemscope 737 itemtype="https://schema.org/ListItem">
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