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97<div class="text-center max-w-2xl mx-auto space-y-2 md:space-y-8"><!----><!--[--><!--[--><label for="search" class="sr-only">Buscar artigo</label><div data-slot="root" class="relative inline-flex items-center w-full"><input id="search" type="text" value placeholder="Pesquisar" data-slot="base" class="w-full border-0 appearance-none placeholder:text-dimmed focus:outline-none disabled:cursor-not-allowed disabled:opacity-75 transition-colors py-1.5 text-base/5 gap-1.5 text-highlighted bg-default ring ring-inset ring-accented focus-visible:ring-2 focus-visible:ring-inset focus-visible:ring-primary pe-9 md:text-sm rounded-lg px-4 h-12" autocomplete="off"><!--[--><!--]--><!----><span data-slot="trailing" class="absolute inset-y-0 end-0 flex items-center pe-2.5"><!--[--><span class="iconify i-mdi:magnify size-6 text-blueGray-800" aria-hidden="true" style=""></span><!--]--></span></div><!--]--><!--]--></div></div></section><main class="container flex-1 py-10 md:py-20 px-6" data-v-40c423f0><div class="mx-auto w-full max-w-4xl md:max-w-7xl md:pl-36 md:pr-10" data-v-40c423f0><div class="mb-5 md:mb-10 breadcrumb-container" data-v-40c423f0 data-v-0fd384fa><nav aria-label="breadcrumb" data-slot="root" class="relative min-w-0 hidden md:block" data-v-0fd384fa><ol data-slot="list" class="flex items-center gap-0"><!--[--><!--[--><li data-slot="item" class="flex min-w-0"><a href="/" data-slot="link" class="group text-sm min-w-0 group relative flex items-center gap-1.5 !text-tiny md:!text-sm focus-visible:outline-primary text-muted font-normal hover:text-default transition-colors"><!--[--><!--[--><!--[--><!--[--><span data-state="closed" data-grace-area-trigger class="truncate md:max-w-xs" data-uid="1" data-v-0fd384fa>Página Inicial</span><!--v-if--><!--]--><!--]--><!--]--><!--]--></a></li><li role="presentation" aria-hidden="true" data-slot="separator" class="flex"><!--[--><span class="iconify i-mdi:chevron-right shrink-0 size-3 md:size-4 text-muted" aria-hidden="true" style="" data-slot="separatorIcon"></span><!--]--></li><!--]--><!--[--><li data-slot="item" class="flex min-w-0"><span data-slot="link" class="group text-sm min-w-0 group relative flex items-center gap-1.5 !text-tiny md:!text-sm focus-visible:outline-primary cursor-default text-primary font-normal"><!--[--><!--[--><!--[--><!--[--><span data-state="closed" data-grace-area-trigger class="truncate md:max-w-xs" data-uid="2" data-v-0fd384fa>Recebeu uma Cobrança da Vindi? Saiba Como Identificar a Origem</span><!--v-if--><!--]--><!--]--><!--]--><!--]--></span></li><!----><!--]--><!--]--></ol></nav><span data-v-0fd384fa></span></div><article data-v-40c423f0><div class="flex gap-8" data-v-40c423f0><div class="basis-full md:basis-[80%]" data-v-40c423f0><div class="mb-6 md:mb-9" show-author-card="false" data-v-40c423f0><h1 class="font-semibold text-sm md:text-3xl md:mb-2">Recebeu uma Cobrança da Vindi? Saiba Como Identificar a Origem</h1><p class="text-xs md:text-base">Entenda por que o nome da Vindi aparece nos seus e-mails ou extratos e descubra qual estabelecimento realizou a cobrança.</p><!----></div><!----><div class="text-[var(--articles-text-color)] prose prose-article max-w-none" style="--code-bg-color:#e6e6e6;" data-v-40c423f0><p style="margin-left:0 !important">Se você recebeu um e-mail de cobrança, um boleto ou viu o nome da Vindi Pagamentos na fatura do seu cartão e não se lembra de ter comprado conosco, não se preocupe! A Vindi não realiza cobranças próprias para consumidores. Nós somos uma plataforma de tecnologia de pagamentos. Isso significa que milhares de lojas virtuais, escolas, academias, clubes de assinatura e prestadores de serviços usam o nosso sistema para processar as vendas e emitir e-mails, Pix ou boletos. Portanto, essa cobrança foi gerada por alguma empresa onde você realizou uma compra ou possui uma assinatura ativa. Neste artigo, vamos te mostrar o passo a passo simples para descobrir qual loja emitiu essa cobrança e como entrar em contato diretamente com ela.</p><p style="margin-left:0 !important">Ainda pode ser que haja débitos em aberto em seu CPF, débito este oriundo de alguma compra anterior não reconhecida junto ao cartão de crédito, mas que são compras devidas.</p><p style="margin-left:0 !important">Em todo caso, <strong>para identificar o motivo dessa cobrança</strong>, recomendamos os seguintes passos:</p><ol><li><p style="margin-left:0 !important">Verifique se você ou alguém da sua família/amigos utilizou seu CPF para fazer alguma compra online (produtos ou serviços) e não tenha lhe comunicado;</p></li><li><p style="margin-left:0 !important">Verifique também seu e-mail, pois pode ter recebido alguma explicação sobre a cobrança emitida, informações com data da compra, valores, nome da loja;</p></li><li><p style="margin-left:0 !important">Se mesmo assim não se recordar, podemos te ajudar a entender a cobrança: <a target="_blank" rel="noopener noreferrer" class="_anchor_1sffp_1" href="https://pagamentos.vindi.com.br/atendimento/"><strong>entre em contato com o nosso atendimento</strong></a>, com as seguintes informações: valor da cobrança, o que está falando nesse e-mail, seu e-mail e CPF. Te ajudaremos a entender de onde veio a ordem de cobrança em até 2 dias úteis.</p></li></ol><p style="margin-left:0 !important">
97Qualquer dúvida conte conosco!</p></div><!----><!----></div><!----></div></article></div></main></div><!--]--></div><footer class="py-8 px-6 transition-colors duration-300" style="background-color:var(--footer-bg-color);color:var(--footer-text-color);" company-name="Vindi"><div class="footer-container mx-auto flex flex-col gap-8 md:flex-row md:gap-10 justify-between items-start"><div class="flex flex-col max-w-72 items-start gap-2"><!--[--><img height="32" data-nuxt-img srcset="https://storage.googleapis.com/octa-static-tenants/o205250-733/knowledgebase/2025-12-08/kpi0N7GEEa4FA5JhuT8VN.png 1x, https://storage.googleapis.com/octa-static-tenants/o205250-733/knowledgebase/2025-12-08/kpi0N7GEEa4FA5JhuT8VN.png 2x" onerror="this.setAttribute(&#39;data-error&#39;, 1)" alt="Vindi" class="h-8 w-auto max-w-48" loading="lazy" src="https://storage.googleapis.com/octa-static-tenants/o205250-733/knowledgebase/2025-12-08/kpi0N7GEEa4FA5JhuT8VN.png"><!--]--><!--[--><p class="text-xs md:text-sm text-wrap"></p><!--]--><!--[--><div class="mt-1 flex gap-2"><!--[--><a href="https://www.instagram.com/vindibr/" rel="noopener noreferrer" target="_blank" aria-label="instagram"><span class="iconify i-mdi:instagram size-5" aria-hidden="true" style=""></span></a><a href="https://www.linkedin.com/company/vindi" rel="noopener noreferrer" target="_blank" aria-label="linkedin"><span class="iconify i-mdi:linkedin size-5" aria-hidden="true" style=""></span></a><a href="https://www.youtube.com/c/VindiBr" rel="noopener noreferrer" target="_blank" aria-label="youtube"><span class="iconify i-mdi:youtube size-5" aria-hidden="true" style=""></span></a><!--]--></div><!--]--></div><div class="flex flex-col gap-2 max-w-72"><!--[--><!--[--><a href="https://vindi.com.br/" rel="noopener noreferrer" target="_blank" class="text-xs underline underline-offset-2 md:text-sm md:underline-offset-4 hover:underline">Conheça a Vindi</a><a href="https://vindi.com.br/atendimento/abrir-chamado/" rel="noopener noreferrer" target="_blank" class="text-xs underline underline-offset-2 md:text-sm md:underline-offset-4 hover:underline">Abrir ticket</a><a href="https://atendimento-pagamentos.vindi.com.br/a/estamos-renovando-nossa-base-de-conhecimento" rel="noopener noreferrer" target="_blank" class="text-xs underline underline-offset-2 md:text-sm md:underline-offset-4 hover:underline">Central em atualização, Saiba+</a><!--]--><!--]--></div></div></footer></div><!--]--><!--]--><!--[--><!--]--><!--v-if--><!--]--><!--[--><!--]--><!--]--><!--]--></div><div id="teleports"></div>
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