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287<path fill="currentColor" d="M232 96a16 16 0 0 0-16-16h-32V48a16 16 0 0 0-16-16H40a16 16 0 0 0-16 16v128a7.9 7.9 0 0 0 4.6 7.2a8.1 8.1 0 0 0 3.4.8a7.7 7.7 0 0 0 5-1.8L72 154v30a16 16 0 0 0 16 16h93.6l37.4 30.2a7.8 7.8 0 0 0 8.4 1a7.9 7.9 0 0 0 4.6-7.2ZM66.6 137.8L40 159.2V48h128v88H71.6a7.7 7.7 0 0 0-5 1.8Zm122.8 48a7.7 7.7 0 0 0-5-1.8H88v-32h80a16 16 0 0 0 16-16V96h32v111.2Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Contact Center</div><p class="text-size-small hide-mobile-landscape">Inbound, outbound, chat, SMS, and AI voice - all in one contact center</p></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d975460367d7" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d975460367d7" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/platform/social-reputation-management" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="M231.9 80.1a24.3 24.3 0 0 0-18-8.1H160V56a40.1 40.1 0 0 0-40-40a8.2 8.2 0 0 0-7.2 4.4L75 96H32a16 16 0 0 0-16 16v88a16 16 0 0 0 16 16h169.9a24.1 24.1 0 0 0 23.8-21l12-96a24.5 24.5 0 0 0-5.8-18.9ZM32 112h40v88H32Zm189.8-15l-12 96a8 8 0 0 1-7.9 7H88v-94.1l36.7-73.4A24 24 0 0 1 144 56v24a8 8 0 0 0 8 8h61.9a8.2 8.2 0 0 1 6 2.7a8.1 8.1 0 0 1 1.9 6.3Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Social Reputation Management</div><p class="text-size-small hide-mobile-landscape">Connect with customers to grow loyalty and boost your brandâs reputation</p></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:49d2968e-413a-f7a7-0c4b-a79bca90cea4" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="49d2968e-413a-f7a7-0c4b-a79bca90cea4" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/revup" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="M207.1 80.7A111.3 111.3 0 0 0 128 48h-.4c-50.6.2-93.4 34.5-107 81.2a7.1 7.1 0 0 0-.8 1.8a11 11 0 0 0-.2 1.8a110.9 110.9 0 0 0-3.6 28.3V184a16 16 0 0 0 16 16h192a16 16 0 0 0 16-16v-24a111.2 111.2 0 0 0-32.9-79.3ZM224 184H119.7l58.5-76.3a8 8 0 0 0-12.7-9.7l-66 86H32v-22.9a98.3 98.3 0 0 1 1.7-18.1l22.7 6.1a7.6 7.6 0 0 0 2.1.3a8 8 0 0 0 2-15.8l-22.6-6C50.6 93 82.2 67.5 120 64.3V88a8 8 0 0 0 16 0V64.3A95.6 95.6 0 0 1 195.8 92a96.9 96.9 0 0 1 22.6 35.5l-22.9 6.1a8 8 0 0 0 2 15.8a7.6 7.6 0 0 0 2.1-.3l22.9-6.1a95.1 95.1 0 0 1 1.5 17Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">RevUp</div><p class="text-size-small hide-mobile-landscape">Our Fixed Operations Analytics platform for dealerships</p></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d975460367df" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d975460367df" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/platform/custom-development" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256">
287<path fill="currentColor" d="M128 72a56 56 0 1 0 56 56a56 56 0 0 0-56-56Zm0 96a40 40 0 1 1 40-40a40 40 0 0 1-40 40Zm106.8-17.6l-14.9-19.8c.1-1.8 0-3.7 0-5.1l14.9-19.9a7.8 7.8 0 0 0 1.3-6.9a114.8 114.8 0 0 0-10.9-26.4a8.2 8.2 0 0 0-5.8-4l-24.5-3.5l-3.7-3.7l-3.5-24.5a8.2 8.2 0 0 0-4-5.8a114.8 114.8 0 0 0-26.4-10.9a7.8 7.8 0 0 0-6.9 1.3L130.6 36h-5.2l-19.8-14.8a7.8 7.8 0 0 0-6.9-1.3a114.8 114.8 0 0 0-26.4 10.9a8.2 8.2 0 0 0-4 5.8l-3.5 24.5l-3.7 3.7l-24.5 3.5a8.2 8.2 0 0 0-5.8 4a114.8 114.8 0 0 0-10.9 26.4a7.8 7.8 0 0 0 1.3 6.9l14.9 19.8v5.1l-14.9 19.9a7.8 7.8 0 0 0-1.3 6.9a114.8 114.8 0 0 0 10.9 26.4a8.2 8.2 0 0 0 5.8 4l24.5 3.5l3.7 3.7l3.5 24.5a8.2 8.2 0 0 0 4 5.8a114.8 114.8 0 0 0 26.4 10.9a7.6 7.6 0 0 0 2.1.3a7.7 7.7 0 0 0 4.8-1.6l19.8-14.8h5.2l19.8 14.8a7.8 7.8 0 0 0 6.9 1.3a114.8 114.8 0 0 0 26.4-10.9a8.2 8.2 0 0 0 4-5.8l3.5-24.6c1.2-1.2 2.6-2.5 3.6-3.6l24.6-3.5a8.2 8.2 0 0 0 5.8-4a114.8 114.8 0 0 0 10.9-26.4a7.8 7.8 0 0 0-1.3-6.9Zm-21.7 22l-23.3 3.3a8.3 8.3 0 0 0-4.7 2.5c-1.2 1.3-4.9 5.1-6.7 6.7a8 8 0 0 0-2.7 4.9l-3.3 23.3a88.6 88.6 0 0 1-15.6 6.5l-18.9-14.2a7.7 7.7 0 0 0-5.3-1.5h-9.2a7.7 7.7 0 0 0-5.3 1.5l-18.9 14.2a88.6 88.6 0 0 1-15.6-6.5l-3.3-23.3a8 8 0 0 0-2.7-4.9a66.5 66.5 0 0 1-6.5-6.5a8 8 0 0 0-4.9-2.7l-23.3-3.3a96.9 96.9 0 0 1-6.5-15.6l14.2-18.9a8.8 8.8 0 0 0 1.6-5c-.1-1.8-.2-7-.1-9.5a7.7 7.7 0 0 0-1.5-5.3L36.4 99.2a96.9 96.9 0 0 1 6.5-15.6l23.3-3.3a8 8 0 0 0 4.9-2.7a66.5 66.5 0 0 1 6.5-6.5a8 8 0 0 0 2.7-4.9l3.3-23.3a96.9 96.9 0 0 1 15.6-6.5l18.9 14.2a7.7 7.7 0 0 0 5.3 1.5c3-.1 6.2-.1 9.2 0a7.7 7.7 0 0 0 5.3-1.5l18.9-14.2a88.6 88.6 0 0 1 15.6 6.5l3.3 23.3a8 8 0 0 0 2.7 4.9a66.5 66.5 0 0 1 6.5 6.5a8 8 0 0 0 4.9 2.7l23.3 3.3a88.6 88.6 0 0 1 6.5 15.6l-14.2 18.9a8.8 8.8 0 0 0-1.6 5c.1 1.8.2 7 .1 9.5a7.7 7.7 0 0 0 1.5 5.3l14.2 18.9a88.6 88.6 0 0 1-6.5 15.6Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Custom CXMÂ Development</div><p class="text-size-small hide-mobile-landscape">Drive customer satisfaction to new heights with a custom-built CXM solution</p></div></a></div></nav></div><div data-delay="200" data-hover="false" data-w-id="18af5362-7acb-6545-8520-d975460367e7" class="navbar11_menu-dropdown w-dropdown"><div data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d975460367e8" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d975460367e8" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" class="navbar11_dropdown-toggle w-dropdown-toggle"><div>Who We Serve</div><div class="dropdown-chevron w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 288<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 289</svg></div></div><nav class="navbar11_dropdown-list list-01 w-dropdown-list"><div class="navbar11_dropdown-link-list is-2-col"><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d975460367ee" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d975460367ee" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/industry/automotive" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256">
289<path fill="currentColor" d="M240 104h-10.8l-27.78-62.5A16 16 0 0 0 186.8 32H69.2a16 16 0 0 0-14.62 9.5L26.8 104H16a8 8 0 0 0 0 16h8v80a16 16 0 0 0 16 16h24a16 16 0 0 0 16-16v-16h96v16a16 16 0 0 0 16 16h24a16 16 0 0 0 16-16v-80h8a8 8 0 0 0 0-16M69.2 48h117.6l24.89 56H44.31ZM64 200H40v-16h24Zm128 0v-16h24v16Zm24-32H40v-48h176ZM56 144a8 8 0 0 1 8-8h16a8 8 0 0 1 0 16H64a8 8 0 0 1-8-8m112 0a8 8 0 0 1 8-8h16a8 8 0 0 1 0 16h-16a8 8 0 0 1-8-8"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Automotive</div></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d975460367fa" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d975460367fa" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/industry/financial-services" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="M224 48H32a16 16 0 0 0-16 16v128a16 16 0 0 0 16 16h192a16 16 0 0 0 16-16V64a16 16 0 0 0-16-16m0 16v24H32V64Zm0 128H32v-88h192zm-16-24a8 8 0 0 1-8 8h-32a8 8 0 0 1 0-16h32a8 8 0 0 1 8 8m-64 0a8 8 0 0 1-8 8h-16a8 8 0 0 1 0-16h16a8 8 0 0 1 8 8"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Financial</div></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d97546036800" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d97546036800" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/industry/healthcare" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="M72 144H32a8 8 0 0 1 0-16h35.72l13.62-20.44a8 8 0 0 1 13.32 0l25.34 38l9.34-14A8 8 0 0 1 136 128h24a8 8 0 0 1 0 16h-19.72l-13.62 20.44a8 8 0 0 1-13.32 0L88 126.42l-9.34 14A8 8 0 0 1 72 144M178 40c-20.65 0-38.73 8.88-50 23.89C116.73 48.88 98.65 40 78 40a62.07 62.07 0 0 0-62 62v2.25a8 8 0 1 0 16-.5V102a46.06 46.06 0 0 1 46-46c19.45 0 35.78 10.36 42.6 27a8 8 0 0 0 14.8 0c6.82-16.67 23.15-27 42.6-27a46.06 46.06 0 0 1 46 46c0 53.61-77.76 102.15-96 112.8c-10.83-6.31-42.63-26-66.68-52.21a8 8 0 1 0-11.8 10.82c31.17 34 72.93 56.68 74.69 57.63a8 8 0 0 0 7.58 0C136.21 228.66 240 172 240 102a62.07 62.07 0 0 0-62-62"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Healthcare</div></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d97546036806" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d97546036806" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/industry/hospitality" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="M240 208h-16V96a16 16 0 0 0-16-16h-64V32a16 16 0 0 0-24.88-13.32L39.12 72A16 16 0 0 0 32 85.34V208H16a8 8 0 0 0 0 16h224a8 8 0 0 0 0-16M208 96v112h-64V96ZM48 85.34L128 32v176
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289<path fill="currentColor" d="M96 248a8.4 8.4 0 0 1-3.7-.9a8.1 8.1 0 0 1-4.1-8.7l14.6-73.3l-57.6-21.6a8.2 8.2 0 0 1-5-5.7a7.9 7.9 0 0 1 2-7.3l112-120a8 8 0 0 1 13.6 7l-14.6 73.4l57.6 21.6a7.9 7.9 0 0 1 3 12.9l-112 120A7.7 7.7 0 0 1 96 248ZM62 132.7l52.8 19.8a7.9 7.9 0 0 1 5 9l-10.4 52.4l84.6-90.6l-52.8-19.8a7.9 7.9 0 0 1-5-9.1L146.6 42Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Utilities</div></div></a><a id="w-node-_82ce81a6-7dbe-f197-6a98-4b8db3f44226-460367b2" data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:82ce81a6-7dbe-f197-6a98-4b8db3f44226" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="82ce81a6-7dbe-f197-6a98-4b8db3f44226" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/industry" class="navbar11_dropdown-link is-industry-all w-inline-block"><div 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291<path fill="currentColor" d="M19 3H5c-1.1 0-2 .9-2 2v14c0 1.1.9 2 2 2h14c1.1 0 2-.9 2-2V5c0-1.1-.9-2-2-2M8 17c-.55 0-1-.45-1-1v-5c0-.55.45-1 1-1s1 .45 1 1v5c0 .55-.45 1-1 1m4 0c-.55 0-1-.45-1-1V8c0-.55.45-1 1-1s1 .45 1 1v8c0 .55-.45 1-1 1m4 0c-.55 0-1-.45-1-1v-2c0-.55.45-1 1-1s1 .45 1 1v2c0 .55-.45 1-1 1"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">CXÂ Maturity Assessment</div><p class="text-size-small hide-mobile-landscape">Start your free, personalized CX Health Check</p></div></a></div></nav></div><div data-delay="200" data-hover="false" data-w-id="18af5362-7acb-6545-8520-d9754603683d" class="navbar11_menu-dropdown w-dropdown"><div data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d9754603683e" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d9754603683e" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" class="navbar11_dropdown-toggle w-dropdown-toggle"><div>Partners</div><div class="dropdown-chevron w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 292<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 293</svg></div></div><nav class="navbar11_dropdown-list w-dropdown-list"><div class="navbar11_dropdown-link-list"><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d97546036844" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d97546036844" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="/partner" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256"><path fill="currentColor" d="m251.3 107.2l-24.6-47.1a16 16 0 0 0-21.3-6.9l-23.3 11.7h-16.4l-33-15a16.6 16.6 0 0 0-11-.8L73 63.3L50.6 52.1a16.1 16.1 0 0 0-21.3 7L4.7 106.2a16 16 0 0 0-1.1 12.3a16.3 16.3 0 0 0 8.1 9.4l24 12l54 42.2a15.2 15.2 0 0 0 6 2.9l58 14.5a15.8 15.8 0 0 0 3.8.5a16.5 16.5 0 0 0 11.4-4.7l36.8-36.8h.1c0-.1.1-.1.1-.2h.2l14.9-17.7l23.3-11.7a15.8 15.8 0 0 0 8.1-9.3a16.2 16.2 0 0 0-1.1-12.4ZM198.7 142l-38-27.6a8 8 0 0 0-9.5.1l-12.8 9.6a24.3 24.3 0 0 1-28.8 0l-5.4-4.1l39.1-39.1h35.9l27.2 52.2ZM43.5 66.5l17.6 8.8l-24.6 47.1l-17.6-8.8Zm114 117.5l-57.9-14.5l-49.4-38.6l27.2-52.2l48.7-14.2l7.7 3.5l-1.8 1.5l-39.1 39.2a15.9 15.9 0 0 0 1.7 24.1l5.4 4.1a40.2 40.2 0 0 0 48 0l8.1-6.1l31.6 23Zm79.6-69.4l-17.6 8.9l-24.6-47.1l17.6-8.9l24.6 47.1ZM119.8 214.8a8.1 8.1 0 0 1-7.8 6.1a6.3 6.3 0 0 1-1.9-.3l-30.2-7.5a15.7 15.7 0 0 1-6.6-3.5L50.8 190a7.9 7.9 0 1 1 10.4-12l22.6 19.6l30.1 7.5a8.1 8.1 0 0 1 5.9 9.7Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Partner Program</div><p class="text-size-small hide-mobile-landscape">Grow your business with boostCX</p></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d9754603684c" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d9754603684c" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="https://www.boostcx.com/partner#become-partner" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ph" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 256 256">
293<path fill="currentColor" d="M128 24a104 104 0 1 0 104 104A104.2 104.2 0 0 0 128 24Zm0 192a88 88 0 1 1 88-88a88.1 88.1 0 0 1-88 88Zm45.7-93.7a8.1 8.1 0 0 1 0 11.4l-34 33.9a7.6 7.6 0 0 1-5.6 2.3a7.8 7.8 0 0 1-5.7-2.3a8 8 0 0 1 0-11.3l20.3-20.3H88a8 8 0 0 1 0-16h60.7l-20.3-20.3a8 8 0 0 1 11.3-11.3Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">Become a Partner</div><p class="text-size-small hide-mobile-landscape">Ready to apply?</p></div></a></div></nav></div><div data-delay="200" data-hover="false" data-w-id="18af5362-7acb-6545-8520-d97546036854" class="navbar11_menu-dropdown w-dropdown"><div data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d97546036855" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d97546036855" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" class="navbar11_dropdown-toggle w-dropdown-toggle"><div>Company</div><div class="dropdown-chevron w-embed"><svg width=" 100%" height=" 100%" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 294<path fill-rule="evenodd" clip-rule="evenodd" d="M2.55806 6.29544C2.46043 6.19781 2.46043 6.03952 2.55806 5.94189L3.44195 5.058C3.53958 4.96037 3.69787 4.96037 3.7955 5.058L8.00001 9.26251L12.2045 5.058C12.3021 4.96037 12.4604 4.96037 12.5581 5.058L13.4419 5.94189C13.5396 6.03952 13.5396 6.19781 13.4419 6.29544L8.17678 11.5606C8.07915 11.6582 7.92086 11.6582 7.82323 11.5606L2.55806 6.29544Z" fill="currentColor"/> 295</svg></div></div><nav class="navbar11_dropdown-list w-dropdown-list"><div class="navbar11_dropdown-link-list"><a 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16.4l.3.4l60 67.6A39.5 39.5 0 0 0 192 168a40 40 0 1 0 0-80a39.5 39.5 0 0 0-28.1 11.6l-8.5 9.6a8 8 0 0 1-12-10.6l8.7-9.8l.3-.4A56 56 0 0 1 248 128Z"></path></svg></div></div><div class="navbar11_text-wrapper"><div class="text-weight-medium">About boostCX</div><p class="text-size-small hide-mobile-landscape">On a mission to redefine CXM</p></div></a><a data-wf-native-id-path="51031c9f-5119-37b7-ac01-9e60d0deaa1d:18af5362-7acb-6545-8520-d97546036863" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="18af5362-7acb-6545-8520-d97546036863" data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%5D" href="https://www.boostcx.com/about-us#newsroom" class="navbar11_dropdown-link w-inline-block"><div class="navbar11_icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" 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data-wf-component-context="%5B%7B%22componentId%22%3A%2218af5362-7acb-6545-8520-d975460367b2%22%2C%22instanceId%22%3A%2251031c9f-5119-37b7-ac01-9e60d0deaa1d%22%7D%2C%7B%22componentId%22%3A%22f3b90507-2030-e7f0-c446-e66700b705f5%22%2C%22instanceId%22%3A%2218af5362-7acb-6545-8520-d97546036874%22%7D%5D" href="/demo" class="button w-button">Get a Demo</a><link rel="prefetch" href="/demo"/></div></nav><div class="navbar11_menu-button w-nav-button"><div class="menu-icon1"><div class="menu-icon1_line-top"></div><div class="menu-icon1_line-middle"><div class="menu-icon1_line-middle-inner"></div></div><div class="menu-icon1_line-bottom"></div></div></div></div></div><main class="main-wrapper"><div class="spacer-medium hide-tablet"></div><header class="section_blog-page-hero margin-global"><div class="padding-global"><div class="container-large"><div class="spacer-xxhuge"></div><h1 class="heading-style-h1">The boostCX Blog</h1><div class="spacer-medium"></div><p class="text-size-large">Knowledge and resources to help you build and scale your business.</p><div class="spacer-xlarge"></div><div class="blog_featured-component"><div class="blog_featured-list-wrapper w-dyn-list"><div role="list" class="blog_featured-list w-dyn-items"><div role="listitem" class="blog_featured-item w-dyn-item"><a data-wf-native-id-path="fd5e8fc2-fbad-600d-44dc-ce094d16e2f5_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="fd5e8fc2-fbad-600d-44dc-ce094d16e2f5" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D" href="/blog/new-customer-experience-management-trends-for-2026" class="blog_featured-image-link w-inline-block"><div class="blog_featured-image-wrapper"><img src="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/68a0c2f671fa1ad7755bd8a8_boostcx_blog-_0000s_0001s_0000_Layer%20172.jpg" loading="lazy" alt="" sizes="100vw" 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class="tag-wrapper"><div class="category-tag"><div>Trends</div></div><div class="category-tag w-condition-invisible"><div class="w-dyn-bind-empty"></div></div></div><a aria-label="Go to featured blog" data-wf-native-id-path="fd5e8fc2-fbad-600d-44dc-ce094d16e2ff_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="fd5e8fc2-fbad-600d-44dc-ce094d16e2ff" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D" href="/blog/new-customer-experience-management-trends-for-2026" class="blog_featured-title-link w-inline-block"><h2 class="heading-style-h4 text-style-2lines">New Customer Experience Management Trends for 2026</h2></a><link rel="prefetch" href="/blog/new-customer-experience-management-trends-for-2026"/><div class="rich-text text-style-3lines w-richtext"><p>Looking forward and finding ways to adapt to new technology and new best practices is a key aspect of any business and it is important to understand the growing customer experience management trends to be able to provide a memorable experience. boostCX is looking forward to help you get ahead of the curve with this list of <strong>New Customer Experience Management Trends for 2026. </strong>Learn more about how hyper-personalization, Artificial Intelligence (AI), proactive customer experience strategies, and more will shape the future of the CXM.</p><h2>5 Emerging Trends for Customer Experience Management in 2026</h2><p>The customer experience (CX) has never been more important.</p><p>An estimated 90% of businesses make it their primary focus and 73% of customers say that the customer experience is the number one thing they consider when deciding whether to make a purchase. The global customer experience management market is <a href="https://www.fortunebusinessinsights.com/industry-reports/customer-experience-management-cem-market-101661" target="_blank" data-wf-native-id-path="449436b9-d6af-dad6-6de2-3075f71b7ec4_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="44943
2956b9-d6af-dad6-6de2-3075f71b7ec4" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D">projected to grow from $22.35 billion in 2025 to $68.24 billion by 2032</a> and it's clear that investing in a positive customer experience is a valid strategy to drive revenue.</p><p>Here are five key trends that will define a winning CX strategy in 2026 and beyond:Â </p><h3>Hyper-Personalization of Customer Experiences</h3><p>Hyper-personalization is about taking customer experience personalization to the next level by using advanced technology, like AI and machine learning, to create highly individualized experiences. This goes beyond traditional personalization, which might use a customer's name or purchase history, and uses a broader range of data points, such as browsing behaviors, location, and even contextual factors to tailor interactions in real-time. This can involve anything from dynamically customizing a landing page with relevant content to a chatbot that proactively suggests a new interest-earning account to a bank customer.</p><h3>Continued Development of AI Technology</h3><p>The use of Artificial Intelligence in customer experience is growing rapidly, with an estimated 22% growth in the conversational AI market between 2020 and 2025. AI-driven chatbots and virtual assistants have the ability to provide 24/7 support and handle simple customer interactions, freeing up human agents to focus on more complex issues. AI also opens the door to sentiment analysis, which helps businesses understand the emotions behind the customer feedback from various platforms.</p><h3>Increased Use of Predictive Analytics</h3><p>Predictive analytics is the use of data, statistical algorithms, and machine learning to forecast future customer behaviors and needs. It allows businesses to move beyond reactive service and anticipate potential problems before they become more severe. By analyzing a customer's history and real-time patterns, a company can proactively send an alert or offer a solution, which helps prevent customer churn and <a href="https://www.boostcx.com/blog/how-to-improve-customer-retention" target="_blank" data-wf-native-id-path="141b2eb7-7af5-3569-272c-e945a524f4cd_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="141b2eb7-7af5-3569-272c-e945a524f4cd" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D">improves customer retention</a>.</p><h3>Increased Focus on Emotional Intelligence</h3><p>In a more automated world, Emotional Intelligence (EI) in human agents is more important than ever. Emotionally intelligent agents are able to empathize with customers, de-escalate tense situations, and build stronger relationships, which helps build brand loyalty. By developing skills like self-awareness, self-regulation, and active listening, support teams can turn negative interactions into positive ones and make customers feel valued.</p><h3>Continued Optimization of CXM Strategies</h3><p>Always optimizing CXM strategies will be a key focus for companies in 2026. This involves using innovative tools and technologies to gather customer data, identify customer pain points, and create customer journey maps. By regularly monitoring KPIs like customer satisfaction scores (CSAT) and <a href="https://www.boostcx.com/blog/improve-your-nps" target="_blank" data-wf-native-id-path="141b2eb7-7af5-3569-272c-e945a524f4d8_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="141b2eb7-7af5-3569-272c-e945a524f4d8" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D">Net Promoter Scores (NPS)</a>, businesses can measure the impact of CXM strategies and make sure they are meeting expectations.</p><p><strong>READ MORE: </strong><a href="https://www.boostcx.com/blog/how-to-find-the-right-customer-experience-management-software" target="_blank" data-wf-native-id-path="141b2eb7-7af5-3569-272c-e945a524f4df_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="141b2eb7-7af5-3569-272c-e945a524f4df" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D"><strong><em>How To Find the Right Customer Experience Management Software</em></strong></a></p><p>As customer expectations continue to grow and change, it is even more important to stay ahead of these <strong>New Customer Experience Management Trends for 2026</strong>. By embracing hyper-personalization, AI-powered solutions, predictive analytics, emotional intelligence, and continuous strategy optimization, you can set your business apart from your competitors.</p><p>â<a href="https://www.boostcx.com/demo" target="_blank" data-wf-native-id-path="141b2eb7-7af5-3569-272c-e945a524f4ea_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="141b2eb7-7af5-3569-272c-e945a524f4ea" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D">Contact boostCX today</a> to see how our <a href="https://www.boostcx.com/platform" target="_blank" data-wf-native-id-path="141b2eb7-7af5-3569-272c-e945a524f4ed_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="141b2eb7-7af5-3569-272c-e945a524f4ed" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D">customer experience management platform</a> can help you implement these trends and strategies!</p></div><div class="blog-card_button-wrapper"><a data-wf-native-id-path="fd5e8fc2-fbad-600d-44dc-ce094d16e305_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="fd5e8fc2-fbad-600d-44dc-ce094d16e305" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%22689e34e0b00efd225c218409%22%7D%5D" href="/blog/new-customer-experience-management-trends-for-2026" class="button is-link is-icon w-inline-block"><div>Continue Reading</div><div class="icon-embed-xxsmall text-color-tertiary w-embed">
295<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 296<path d="M6 3L11 8L6 13" stroke="CurrentColor" stroke-width="1.5"/> 297</svg></div></a><link rel="prefetch" href="/blog/new-customer-experience-management-trends-for-2026"/></div></div></div></div></div></div><div class="spacer-huge"></div></div></div></header><section id="blog-header-22" class="section_blog-page-posts"><div class="padding-global"><div class="container-large"><div class="spacer-huge"></div><div fs-cmsfilter-element="filters" class="blog-filters w-form"><form id="blog-filter-form-block" name="wf-form-Blog-Filter-Form-Block" data-name="Blog Filter Form Block" method="get" class="blog-filter_menu" data-wf-page-id="66a5323385f716cda4d2cde9" data-wf-element-id="0ef566b6-1bec-570c-0206-61fc99375076" data-turnstile-sitekey="0x4AAAAAAAQTptj2So4dx43e"><div class="form_field-3col"><div class="form_field-wrapper"><select id="category-filter" name="Category-Filter" data-name="Category Filter" fs-cmsfilter-field="category" class="form_input is-select-input w-select"><option value="">Filter by Category</option><option value="AI & Machine Learning">AI & Machine Learning</option><option value="Best Practices">Best Practices</option><option value="Brand">Brand</option><option value="Customer Experience">Customer Experience</option><option value="Employee Experience">Employee Experience</option><option value="KPIs">KPIs</option><option value="Net Promoter Score (NPS)">Net Promoter Score (NPS)</option><option value="Social Media">Social Media</option><option value="Trends">Trends</option><option value="Voice of Customer">Voice of Customer</option></select></div><div class="form_field-wrapper"><select id="industry-filter" name="Industry-Filter" data-name="Industry Filter" fs-cmsfilter-field="industry" class="form_input is-select-input w-select"><option value="">Filter by Industry</option><option value="Automotive">Automotive</option><option value="eCommerce">eCommerce</option><option value="Financial Services">Financial Services</option><option value="Healthcare">Healthcare</option><option value="Hospitality">Hospitality</option><option value="Insurance">Insurance</option><option value="Retail">Retail</option><option value="Travel">Travel</option><option value="Utilities">Utilities</option></select></div><div id="w-node-_56061d94-f072-6f25-dae5-ba2c2c8d8916-a4d2cde9" class="form_field-wrapper"><a fs-cmsfilter-element="clear" data-wf-native-id-path="3fd7a9a7-974a-1bae-a44d-23ad33e6e20b" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="3fd7a9a7-974a-1bae-a44d-23ad33e6e20b" href="#" class="button is-secondary is-small w-button">Clear Filters</a></div></div></form><div class="success-message w-form-done"><div class="form_success-text">Thank you! 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Something went wrong while submitting the form.</div></div></div><div class="spacer-xlarge"></div><div class="blog-post_list-wrapper w-dyn-list"><div fs-cmsload-mode="load-under" fs-cmsfilter-element="list" fs-cmsload-element="list" role="list" class="blog-post_list w-dyn-items"><div role="listitem" class="blog_card w-dyn-item"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77611_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77611" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337f%22%7D%5D" href="/blog/agentic-ai-in-the-contact-center" class="blog-card_image-link w-inline-block"><div class="blog-card_image-wrapper"><img src="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9898785a746d05f96f4a9d_66d1100650596dc9db4e4070_mature-businessman-working-on-laptop-at-desk-in-of-2023-11-27-05-29-39-utc.avif" loading="lazy" alt="" class="blog-card_image"/></div></a><div class="tag-wrapper"><div class="category-tag"><div fs-cmsfilter-field="category">AI & Machine Learning</div></div><div class="category-tag w-condition-invisible"><div fs-cmsfilter-field="industry" class="w-dyn-bind-empty"></div></div></div><div class="text-size-small text-weight-medium">October 13, 2026</div><div class="spacer-xsmall"></div><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf7761d_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf7761d" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337f%22%7D%5D" href="/blog/agentic-ai-in-the-contact-center" class="blog-card_title-link w-inline-block"><h3 aria-label="Go to blog post" class="heading-style-h5 text-style-2lines">Agentic AI in the Contact Center: What It Can (and Can't) Do Yet</h3></a><div class="rich-text text-style-3lines w-richtext"><p>"Agentic AI" gets used loosely, often to describe anything with a chat interface. The meaningful distinction is that an agentic system can take multi-step action inside your actual systems - looking up an order, updating a record, scheduling a callback - rather than just answering a question and stopping there.</p><h2>What It Handles Well Today</h2><p>On well-defined, high-volume call types - appointment scheduling, order status, account updates - conversational AI voice agents are reported to reach <strong>60-90% containment</strong>, resolving the interaction without a human, according to independent analyses of production deployments. That's a meaningful share of contact center volume that no longer needs to queue for a live agent.</p><h2>The Model Is Hybrid, Not Replacement</h2><p>A 2025 Gartner poll of 163 customer service leaders found <strong>95% plan to keep human agents</strong> while using AI for routine volume. A separate 2026 industry benchmark found that <strong>
29776% of CX leaders</strong> have formalized a split where AI handles routing and availability while humans manage the complex, emotional, or high-stakes interactions. That's not a hedge - it's the operating model that's actually emerging at scale.</p><h2>Where It Still Falls Short</h2><p>Anything emotionally charged, highly regulated, or genuinely novel - a contested claim, a retention save call, a complaint that doesn't fit a known pattern - still needs a human. Agentic AI is good at executing known workflows quickly. It's not yet good at the judgment calls that come up when a situation doesn't match any workflow you've built.</p><h2>A Realistic Timeline</h2><p>Gartner projects agentic AI will be capable of resolving 80% of common service issues by 2029. Read that as it's written: a multi-year curve most organizations are still early on, not a capability you either have or don't have today.</p><h2>Where to Start</h2><ul><li>Pick a narrow, well-scoped use case with clear, repeatable steps - not your most complex call type</li><li>Keep a fast, obvious path to a human for anything outside the AI's scope</li><li>Measure containment and satisfaction together - a high containment rate with declining satisfaction means the AI is closing calls, not resolving them</li></ul><p>The organizations getting real value from agentic AI right now aren't the ones with the most ambitious rollout. They're the ones who scoped it narrowly enough to actually measure whether it's working.</p></div><div class="blog-card_button-wrapper"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77623_instance-0" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77623" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337f%22%7D%5D" href="/blog/agentic-ai-in-the-contact-center" class="button is-link is-icon w-inline-block"><div>Continue Reading</div><div class="icon-embed-xxsmall text-color-tertiary w-embed"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 298<path d="M6 3L11 8L6 13" stroke="CurrentColor" stroke-width="1.5"/> 299</svg></div></a></div></div><div role="listitem" class="blog_card w-dyn-item"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77611_instance-1" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77611" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337b%22%7D%5D" href="/blog/real-cost-of-long-hold-times" class="blog-card_image-link w-inline-block"><div class="blog-card_image-wrapper"><img src="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9898785a746d05f96f4a92_66d84199f75bd71b890d7479_call-center-consulting-or-asian-business-woman-wi-2023-11-27-05-21-42-utc.avif" loading="lazy" alt="" class="blog-card_image"/></div></a><div class="tag-wrapper"><div class="category-tag"><div fs-cmsfilter-field="category">Customer Experience</div></div><div class="category-tag w-condition-invisible"><div fs-cmsfilter-field="industry" class="w-dyn-bind-empty"></div></div></div><div class="text-size-small text-weight-medium">September 29, 2026</div><div class="spacer-xsmall"></div><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf7761d_instance-1" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf7761d" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337b%22%7D%5D" href="/blog/real-cost-of-long-hold-times" class="blog-card_title-link w-inline-block"><h3 aria-label="Go to blog post" class="heading-style-h5 text-style-2lines">The Real Cost of Long Hold Times (and How to Fix It)</h3></a><div class="rich-text text-style-3lines w-richtext"><p>Every contact center leader knows long hold times are bad for the customer experience. Fewer have run the actual math on what abandoned calls cost the business - and the number is usually bigger than expected.</p><h2>What a Healthy Abandonment Rate Looks Like</h2><p>Call abandonment rate measures the share of inbound calls where the caller hangs up before reaching an agent. Contact center benchmarking firms including ICMI and SQM Group generally place a healthy range at <strong>5-8%</strong>, with anything sustained above 8-10% flagged as a problem worth investigating.</p><h2>Why Customers Actually Hang Up</h2><p>It's rarely one thing. The most commonly cited drivers, per contact center analytics firm Balto, are long unexplained hold times, confusing IVR menus, and no visibility into queue position or expected wait. Customers don't need a fast answer as much as they need to know one is coming.</p><h2>The Revenue Math Behind the CX Problem</h2><p>A healthcare call center analysis found that a 7% abandonment rate on 2,000 daily calls works out to roughly 140 abandoned calls a day - and, in that specific study, an estimated $45,000 in daily potential revenue loss tied to slow average speed of answer. The exact dollar figure will vary by industry and deal size, but the mechanism is universal: every abandoned call is a customer who needed something and didn't get it, and some percentage of them won't
299call back.</p><h2>Fixes That Don't Require a System Overhaul</h2><ul><li><strong>Queue position and wait-time announcements</strong> - tell callers where they stand instead of leaving them guessing</li><li><strong>Callback options</strong> - let customers keep their place in line without staying on hold</li><li><strong>Smarter routing</strong> - get callers to the right agent (or self-service option) on the first attempt instead of transferring them into a longer wait</li><li><strong>Reduce the calls that shouldn't need a human at all</strong> - simple status checks and routine requests are the easiest volume to shift to self-service or AI voice agents, which shortens the queue for everyone else</li></ul><h2>The Takeaway</h2><p>Hold time isn't just a satisfaction metric. It's a queue of customers deciding, in real time, whether staying on the line is worth it. Every improvement to that math shows up as fewer abandoned calls - and fewer abandoned calls are fewer customers you have to win back later.</p></div><div class="blog-card_button-wrapper"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77623_instance-1" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77623" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9897d40eaa771f1fdd337b%22%7D%5D" href="/blog/real-cost-of-long-hold-times" class="button is-link is-icon w-inline-block"><div>Continue Reading</div><div class="icon-embed-xxsmall text-color-tertiary w-embed"><svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 300<path d="M6 3L11 8L6 13" stroke="CurrentColor" stroke-width="1.5"/> 301</svg></div></a></div></div><div role="listitem" class="blog_card w-dyn-item"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77611_instance-2" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77611" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9ab64b831e638c6422b0d3%22%7D%5D" href="/blog/employee-experience-is-a-cx-metric" class="blog-card_image-link w-inline-block"><div class="blog-card_image-wrapper"><img src="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction.jpg" loading="lazy" alt="" sizes="100vw" srcset="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction-p-500.jpg 500w, https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction-p-800.jpg 800w, https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction-p-1080.jpg 1080w, https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction-p-1600.jpg 1600w, https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction-p-2000.jpg 2000w, https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a9abbc6fdc0556dfbbd0995_customer-employee-clothing-store-interaction.jpg 2200w" class="blog-card_image"/></div></a><div class="tag-wrapper"><div class="category-tag"><div fs-cmsfilter-field="category">Employee Experience</div></div><div class="category-tag w-condition-invisible"><div fs-cmsfilter-field="industry" class="w-dyn-bind-empty"></div></div></div><div class="text-size-small text-weight-medium">September 24, 2026</div><div class="spacer-xsmall"></div><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf7761d_instance-2" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf7761d" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9ab64b831e638c6422b0d3%22%7D%5D" href="/blog/employee-experience-is-a-cx-metric" class="blog-card_title-link w-inline-block"><h3 aria-label="Go to blog post" class="heading-style-h5 text-style-2lines">Employee Experience Isn't an HR Metric Anymore. It's a CX Metric.</h3></a><div class="rich-text text-style-3lines w-richtext"><p>For years, customer experience and employee experience have been managed as separate disciplines: different owners, different budgets, different dashboards. The data increasingly says that's a mistake, and the cost of treating them as unrelated is starting to show up on the balance sheet.</p><h2>The gap is now measurable, not anecdotal</h2><p>Forrester's 2026 Total Experience research introduced a new Employee Experience Index alongside its established Customer Experience and Brand Experience indices, evaluating hundreds of brands across North America, Europe, and Asia Pacific. The early results are not flattering. Among the U.S. brands scored, only about a quarter showed employee experience actively strengthening their overall performance, while more than a third showed it actively working against them. Put simply: for a large share of companies, the way employees experience the
301ir jobs is quietly undermining the customer experience the company is trying to deliver.</p><p>This isn't a soft correlation buried in a survey footnote. Forrester's analysis ties total experience performance (the combination of brand, customer, and employee experience) directly to revenue outcomes, with aligned organizations seeing meaningfully higher returns on retention and account growth than peers that manage these dimensions in silos.</p><h2>Employees feel the disconnect too</h2><p>Gallup's ongoing workplace research adds a second data point that should concern any CX leader: employees' sense of responsibility for the customer experience has consistently outpaced their confidence that their organization actually delivers on that experience. In other words, frontline staff know the customer promise isn't being kept, and they often point to the same root cause: staffing and resourcing gaps that leave them without the capacity to do the job well. Meanwhile, global employee engagement has continued to slide, extending a multi-year decline that predates and compounds the CX problem.</p><p>This matters because engagement isn't an abstraction to the customer on the other end of a call, chat, or service counter. It shows up as tone, patience, follow-through, and whether an issue actually gets resolved or just gets closed.</p><h2>Why this hits contact centers hardest</h2><p>Nowhere is the EX-to-CX transmission line more direct than in the contact center. Agents are the organization's most concentrated point of customer contact, and they typically operate under the tightest combination of volume pressure, tool complexity, and performance scrutiny of any role in the business. Qualtrics' research on engagement has found that highly engaged brands post meaningfully stronger Net Promoter Scores and customer advocacy rates than their less-engaged competitors. That gap doesn't come from better scripts. It comes from agents who have the context, tools, and latitude to actually solve the problem in front of them.</p><p>This is also where the fix is most tractable. Unlike broad cultural change, the contact center is a place where experience quality is heavily shaped by system design: whether an agent has to toggle between six screens to see a customer's history, whether AI assistance actually reduces cognitive load or adds another interface to manage, whether quality and coaching data reaches an agent in time to matter, and whether the CX platform itself creates friction or removes it.</p><h2>What separates the brands pulling ahead</h2><p>Across the Forrester, Gallup, and Qualtrics research, a consistent pattern emerges among the organizations improving on both dimensions simultaneously:</p><ul><li><strong>They measure EX and CX together, not in parallel.</strong> Unified governance and shared metrics, rather than a CX team and an HR team optimizing independently.</li><li><strong>They treat frontline tooling as a CX investment, not an IT or HR line item.</strong> The systems agents use daily are evaluated on how much friction they remove from the interaction, not just on cost or feature count.</li><li><strong>They close the loop between employee signal and operational change.</strong> Frontline feedback and performance data feed back into process and system decisions, rather than sitting in a survey report.</li><li><strong>They resource for the job employees are actually being asked to do.</strong> Gallup's research is consistent on this point: understaffing is the most commonly cited barrier to delivering the customer experience the organization has promised.</li></ul><h2>The takeaway for CX leaders</h2><p>The organizations winning on customer experience in 2026 aren't necessarily the ones with the most sophisticated customer-facing technology. They're the ones that stopped treating employee experience as someone else's problem. If your CX strategy doesn't include a clear view of what frontline employees are dealing with day to day, and the tools shaping that experience, it's missing one of the strongest predictors of customer outcomes the data currently points to.</p><p>At boostCX, this is consistent with what we see across the contact centers and service operations we work with: the platforms and workflows behind the agent are just as decisive to the customer outcome as anything customer-facing.</p></div><div class="blog-card_button-wrapper"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77623_instance-2" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77623" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a9ab64b831e638c6422b0d3%22%7D%5D" href="/blog/employee-experience-is-a-cx-metric" class="button is-link is-icon w-inline-block"><div>Continue Reading</div><div class="icon-embed-xxsmall text-color-tertiary w-embed">
301<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 302<path d="M6 3L11 8L6 13" stroke="CurrentColor" stroke-width="1.5"/> 303</svg></div></a></div></div><div role="listitem" class="blog_card w-dyn-item"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77611_instance-3" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77611" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a989bc7366670e4f77a5fcb%22%7D%5D" href="/blog/agentic-ai-in-banking-relationship-work" class="blog-card_image-link w-inline-block"><div class="blog-card_image-wrapper"><img src="https://cdn.prod.website-files.com/66a535b926701df7d46f9bea/6a989ca4c49b23e41cc2f39c_66d105dfee7a9f3b570e2890_a-beautiful-girl-in-an-office-with-yellow-walls-c-2023-11-27-05-09-55-utc.avif" loading="lazy" alt="" class="blog-card_image"/></div></a><div class="tag-wrapper"><div class="category-tag"><div fs-cmsfilter-field="category">AI & Machine Learning</div></div><div class="category-tag"><div fs-cmsfilter-field="industry">Financial Services</div></div></div><div class="text-size-small text-weight-medium">September 22, 2026</div><div class="spacer-xsmall"></div><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf7761d_instance-3" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf7761d" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a989bc7366670e4f77a5fcb%22%7D%5D" href="/blog/agentic-ai-in-banking-relationship-work" class="blog-card_title-link w-inline-block"><h3 aria-label="Go to blog post" class="heading-style-h5 text-style-2lines">Agentic AI in Banking: Clearing Transactional Work for Relationship Work</h3></a><div class="rich-text text-style-3lines w-richtext"><p>The agentic AI conversation in banking often gets framed as a replacement question - which jobs does AI take. The more useful framing, and the one actually playing out at the institutions ahead of the curve, is a reallocation question: what work moves off a banker's plate so they can spend more time on the conversations that build the relationship.</p><h2>Banking Has the Most to Gain, and the Most at Stake</h2><p>Accenture research identifies banking as the financial services sector with the most work hours - up to <strong>90%</strong> - that could potentially be automated or augmented through AI, ahead of insurance and capital markets. That's a significant share of a banker's day currently spent on transactional work: data lookups, routine account servicing, compliance documentation, status updates.</p><h2>What "Clearing the Transactional Work" Actually Looks Like</h2><p>Agentic AI in banking isn't a smarter chatbot bolted onto a banking app. The distinction that matters is multi-step action: an agentic system can pull account history, verify a request against policy, and execute a routine transaction end-to-end, rather than answering a question and stopping. That's what actually frees banker time, as opposed to a Q&A assistant that just answers questions faster without removing any work.</p><h2>The Business Case Is Already Visible in the Data</h2><p>Accenture's Banking Top Trends 2026 report found that banks with high customer advocacy scores grow revenue faster than peers, and separately, that organizations with the highest operations maturity are <strong>3.3 times more likely to succeed at scaling high-value generative AI use cases</strong> - and report <strong>2.5 times higher average revenue growth</strong> as a result. Operational maturity and AI value aren't separate initiatives; they reinforce each other.</p><h2>Where the Relationship Work Still Requires a Human</h2><p>Clearing transactional volume only creates value if the freed-up time gets reinvested in relationship work: proactive outreach ahead of a rate change, a conversation about a customer's broader financial picture, a retention save when something's gone wrong. None of that is well-suited to automation - it requires judgment, context, and the kind of trust that customers still associate most with a human, in person or on the phone.</p><h2>The Takeaway</h2><p>The banks getting real value from agentic AI aren't the ones automating the most. They're the ones being deliberate about what gets automated specifically so their people have more room for the work AI can't do - which, per Accenture's own data, is exactly the work that drives faster revenue growth.</p></div><div class="blog-card_button-wrapper"><a data-wf-native-id-path="2f5c254c-3844-e768-0ff7-85ba6bf77623_instance-3" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2f5c254c-3844-e768-0ff7-85ba6bf77623" data-wf-cms-context="%5B%7B%22collectionId%22%3A%2266a5500804f4f556076624f0%22%2C%22itemId%22%3A%226a989bc7366670e4f77a5fcb%22%7D%5D" href="/blog/agentic-ai-in-banking-relationship-work" class="button is-link is-icon w-inline-block"><div>Continue Reading</div><div class="icon-embed-xxsmall text-color-tertiary w-embed">
303<svg width="16" height="16" viewBox="0 0 16 16" fill="none" xmlns="http://www.w3.org/2000/svg"> 304<path d="M6 3L11 8L6 13" stroke="CurrentColor" stroke-width="1.5"/> 305</svg></div></a></div></div></div><div role="navigation" aria-label="List" class="w-pagination-wrapper pagination"><a data-wf-native-id-path="2b9e3f42-1a78-28d9-332f-9a171798c119" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="2b9e3f42-1a78-28d9-332f-9a171798c119" href="?1b6f85a6_page=2" aria-label="Next Page" class="w-pagination-next button is-tertiary is-load-more"><div class="w-inline-block">Load More Posts</div></a><link rel="prerender" href="?1b6f85a6_page=2"/></div></div><div class="spacer-xxxhuge"></div></div></div></section><section class="section_cx-maturity-cta margin-global text-color-secondary"><div class="padding-global"><div class="container-large"><div class="padding-section-large"><div class="cx-maturity-cta_component"><div class="w-layout-grid cx-maturity-cta_content"><div data-w-id="7453a5fd-f54f-0495-1996-d73c9fa93089" class="cx-maturity-cta_content-left"><div class="eyebrow_wrapper"><div class="text-style-eyebrow">CXÂ Maturity Assessment</div></div><h2 class="heading-style-h2">Understand Your CXÂ Maturity Level</h2><div class="spacer-medium"></div><p class="text-size-large">How mature is your customer experience strategy? Find out with a <span class="text-size-large text-weight-medium text-color-tertiary">FREE</span>, personalized CX Health Check.</p></div><div data-w-id="7453a5fd-f54f-0495-1996-d73c9fa93095" class="cx-maturity-cta_content-right"><p class="text-size-medium">The boostCX Health Check can help you understand where you're at, and where you need to be. Complete the assessment to:</p><div class="spacer-xsmall"></div><div class="custom-features_item-list"><div id="w-node-_7453a5fd-f54f-0495-1996-d73c9fa9309a-9fa93083" class="custom-features_item"><div class="custom-features_item-icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path fill="currentColor" d="M5.7 6.71a.996.996 0 0 0 0 1.41L9.58 12L5.7 15.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L7.12 6.71c-.39-.39-1.03-.39-1.42 0z"></path><path fill="currentColor" d="M12.29 6.71a.996.996 0 0 0 0 1.41L16.17 12l-3.88 3.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L13.7 6.7c-.38-.38-1.02-.38-1.41.01z"></path></svg></div></div><div class="custom-features_item-text-wrapper"><p class="text-size-regular">Evaluate your current customer experience operations</p></div></div><div id="w-node-_7453a5fd-f54f-0495-1996-d73c9fa930a0-9fa93083" class="custom-features_item"><div class="custom-features_item-icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path fill="currentColor" d="M5.7 6.71a.996.996 0 0 0 0 1.41L9.58 12L5.7 15.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L7.12 6.71c-.39-.39-1.03-.39-1.42 0z"></path><path fill="currentColor" d="M12.29 6.71a.996.996 0 0 0 0 1.41L16.17 12l-3.88 3.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L13.7 6.7c-.38-.38-1.02-.38-1.41.01z"></path></svg></div></div><div class="custom-features_item-text-wrapper"><p class="text-size-regular">Get personalized, tactical advice on areas of improvement</p></div></div><div id="w-node-_7453a5fd-f54f-0495-1996-d73c9fa930a6-9fa93083" class="custom-features_item"><div class="custom-features_item-icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24">
305<path fill="currentColor" d="M5.7 6.71a.996.996 0 0 0 0 1.41L9.58 12L5.7 15.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L7.12 6.71c-.39-.39-1.03-.39-1.42 0z"></path><path fill="currentColor" d="M12.29 6.71a.996.996 0 0 0 0 1.41L16.17 12l-3.88 3.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L13.7 6.7c-.38-.38-1.02-.38-1.41.01z"></path></svg></div></div><div class="custom-features_item-text-wrapper"><p class="text-size-regular">Receive a CX Maturity Model score</p></div></div><div id="w-node-_7453a5fd-f54f-0495-1996-d73c9fa930ac-9fa93083" class="custom-features_item"><div class="custom-features_item-icon-wrapper"><div class="icon-embed-xsmall text-color-tertiary w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24"><path fill="currentColor" d="M5.7 6.71a.996.996 0 0 0 0 1.41L9.58 12L5.7 15.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L7.12 6.71c-.39-.39-1.03-.39-1.42 0z"></path><path fill="currentColor" d="M12.29 6.71a.996.996 0 0 0 0 1.41L16.17 12l-3.88 3.88a.996.996 0 1 0 1.41 1.41l4.59-4.59a.996.996 0 0 0 0-1.41L13.7 6.7c-.38-.38-1.02-.38-1.41.01z"></path></svg></div></div><div class="custom-features_item-text-wrapper"><p class="text-size-regular">Scale your CX operations for success</p></div></div></div><div class="spacer-medium"></div><div class="button-group"><a data-wf-native-id-path="09c7e482-de14-ac61-5977-7e78ebd1bde0:7453a5fd-f54f-0495-1996-d73c9fa930b4" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="7453a5fd-f54f-0495-1996-d73c9fa930b4" data-wf-component-context="%5B%7B%22componentId%22%3A%227453a5fd-f54f-0495-1996-d73c9fa93083%22%2C%22instanceId%22%3A%2209c7e482-de14-ac61-5977-7e78ebd1bde0%22%7D%5D" href="/cx-health-check" class="button is-alternate w-button">Find Your CXÂ Maturity Level</a></div></div></div></div></div></div></div><div class="cta15_background-image-wrapper"><div class="image-overlay-layer opacity-90"></div><img sizes="100vw" srcset="https://cdn.prod.website-files.com/669f79087780f2f956391f54/6730ae8532ae375e8f8cb0d7_portrait-of-cheerful-african-american-girl-shoppin-2023-11-27-05-04-01-utc-p-500.avif 500w, https://cdn.prod.website-files.com/669f79087780f2f956391f54/6730ae8532ae375e8f8cb0d7_portrait-of-cheerful-african-american-girl-shoppin-2023-11-27-05-04-01-utc-p-800.avif 800w, https://cdn.prod.website-files.com/669f79087780f2f956391f54/6730ae8532ae375e8f8cb0d7_portrait-of-cheerful-african-american-girl-shoppin-2023-11-27-05-04-01-utc.avif 1440w" alt="" src="https://cdn.prod.website-files.com/669f79087780f2f956391f54/6730ae8532ae375e8f8cb0d7_portrait-of-cheerful-african-american-girl-shoppin-2023-11-27-05-04-01-utc.avif" loading="lazy" class="cta15_background-image"/></div></section><div class="footer6_wrapper"><div class="footer6_spacer"></div><footer class="footer6_component margin-global"><div class="padding-global"><div class="container-large"><div class="padding-section-footer"><div class="blog-related_heading-wrapper"><div class="blog-related_heading"><div class="max-width-large"><div class="heading-style-h3 text-color-secondary">Are you ready to deliver better customer experiences?</div><div class="spacer-medium"></div><p class="text-size-large text-color-secondary">It's time for you and your customers to grow together.</p></div></div><div class="button-group"><a data-wf-native-id-path="8e5ac089-a051-125b-5f48-9b674c226907:da593649-72bf-dc00-15bb-1f6f1ec1ac04" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="da593649-72bf-dc00-15bb-1f6f1ec1ac04" data-wf-component-context="%5B%7B%22componentId%22%3A%22377294f2-43f6-b1b8-df6f-a4eeb3476876%22%2C%22instanceId%22%3A%228e5ac089-a051-125b-5f48-9b674c226907%22%7D%5D" href="/demo" class="button is-icon w-inline-block"><div>Schedule a Demo</div><div class="icon-embed-xsmall w-embed"><svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" role="img" class="iconify iconify--ic" width="100%" height="100%" preserveAspectRatio="xMidYMid meet" viewBox="0 0 24 24">
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305CXM for Hospitality</a><a data-wf-native-id-path="8e5ac089-a051-125b-5f48-9b674c226907:a62c9fef-8e89-3928-baa8-8fc801911de8" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="a62c9fef-8e89-3928-baa8-8fc801911de8" data-wf-component-context="%5B%7B%22componentId%22%3A%22377294f2-43f6-b1b8-df6f-a4eeb3476876%22%2C%22instanceId%22%3A%228e5ac089-a051-125b-5f48-9b674c226907%22%7D%5D" href="/industry/fitness-centers" class="footer6_link">CXM for Lifestyle</a><a data-wf-native-id-path="8e5ac089-a051-125b-5f48-9b674c226907:377294f2-43f6-b1b8-df6f-a4eeb34768a3" data-wf-ao-click-engagement-tracking="true" data-wf-element-id="377294f2-43f6-b1b8-df6f-a4eeb34768a3" data-wf-component-context="%5B%7B%22componentId%22%3A%22377294f2-43f6-b1b8-df6f-a4eeb3476876%22%2C%22instanceId%22%3A%228e5ac089-a051-125b-5f48-9b674c226907%22%7D%5D" href="/industry/retail" class="footer6_link">CXM for Retail</a><a 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