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89    
90    <div class="heroline">
91      <div class="tag"><i data-rise="dot"></i><span data-rise="eyebrow">The Giga platform</span></div>
92      <h1 class="h1" id="hero-heading" data-rise="headline"><span>Build the agent.</span> <span>Understand the outcome.</span> <span>Improve what happens next.</span></h1>
93      <div class="herometa">
94        
95        <canvas class="mwave" id="mwave" width="344" height="72" aria-hidden="true" data-rise="para"></canvas>
96        <p class="mdesc" data-rise="para">Configure the work your agents do. Follow the conversations they handle. Work with Scout to find and test improvements.</p>
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98    </div>
99  </div>
100  <div class="herobleed">
101    
102    <div class="hcw" role="img" aria-label="Illustrative console view: the Giga console for MahjongAI Operations, on the Resolution Rate KPI. Current 61%, up 15.8%, trending to a 70% goal, with 84% potential. Auto-improve with Scout runs daily. Top opportunities: offer delivery upgrades, and share delivery status up front.">
103      <div class="hc" aria-hidden="true">
104        <div class="nc" data-cut="frame">
105          <div class="nc-nav" data-cut="bar">
106            <div class="l">
107              <span class="nc-collapse" aria-hidden="true"><svg width="13" height="13" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5"><rect x="1.5" y="2.5" width="13" height="11" rx="2"/><path d="M6 2.5v11"/></svg></span>
108              <svg class="nc-orgmark" viewBox="70 53 360 360" fill="none" aria-hidden="true"><path d="M309.179 112C335.646 112 355.582 136.891 350.083 163.166L310.897 348.814L314.335 354H263.119L306.085 150.72H295.773L253.838 348.814L257.275 354H206.059L249.026 150.72H238.714L196.779 348.814L200.216 354H149L198.841 117.531L195.404 112H309.179Z" fill="#EE1F53"/></svg>
109              <span>MahjongAI</span><span class="sep">/</span><span class="dept">Operations</span>
110              <span class="nc-prod"><i class="dot"></i>Prod<svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="#9B9B9B" stroke-width="1.5"><path d="M5 6.5 8 3.5l3 3M5 9.5l3 3 3-3"/></svg></span>
111            </div>
112            <div class="nc-emblem" aria-hidden="true"><svg viewBox="0 0 17.28 17.2777" fill="none"><path d="M4.34915 1.13523C4.39406 1.28389 4.44042 1.43287 4.48875 1.58165C6.64693 8.22484 11.521 12.7964 16.1279 12.9431C14.6357 15.5327 11.8429 17.2777 8.64 17.2777C3.86837 17.2777 0.000134768 13.4088 0 8.63617C0 5.42578 1.75103 2.62536 4.34915 1.13523Z" fill="#fff"/><path d="M5.6631 1.20043C7.67711 7.39984 12.6889 11.3833 17.0913 10.4326C16.9787 10.965 16.8176 11.4792 16.6119 11.9705C14.8236 12.0455 12.9024 11.3306 11.0777 9.88875C8.71993 8.02562 6.62374 5.01559 5.41074 1.28173C5.34707 1.08573 5.28714 0.889716 5.22972 0.694176C5.31149 0.659 5.39442 0.626393 5.47747 0.593693C5.5353 0.795839 5.59737 0.998069 5.6631 1.20043Z" fill="#fff"/><path d="M6.69017 0.332898L6.83744 0.819205C8.52271 6.00637 13.0421 9.18741 16.9318 7.92358C17.0358 7.88975 17.1383 7.85179 17.2393 7.81236C17.265 8.08348 17.28 8.35833 17.28 8.63617C17.28 8.89159 17.2664 9.14421 17.2447 9.39401C15.3954 9.93328 13.3001 9.4161 11.35 7.94582C9.35043 6.43805 7.58433 3.97691 6.58509 0.901279C6.51869 0.696876 6.45726 0.492233 6.39946 0.288409C6.48604 0.26522 6.5734 0.244521 6.66102 0.223977C6.67095 0.260176 6.67991 0.296689 6.69017 0.332898Z" fill="#fff"/><path d="M7.90057 0.0728693L8.01102 0.437216C9.27492 4.32791 12.9278 6.62836 16.1693 5.57489L16.4685 5.4675C16.5291 5.44364 16.5879 5.416 16.6472 5.39003C16.8335 5.84947 16.9818 6.32807 17.0875 6.82287C16.939 6.8891 16.7881 6.95026 16.6326 7.00082C15.0433 7.51732 13.255 7.15062 11.6161 5.99753C9.97704 4.8439
1121 8.54345 2.93256 7.75943 0.51929C7.70915 0.364496 7.66265 0.209692 7.61906 0.0552273C7.70867 0.0446749 7.79864 0.0354015 7.88906 0.0276136C7.89314 0.0425446 7.89641 0.0579388 7.90057 0.0728693Z" fill="#fff"/><path d="M8.89159 0C12.0643 0.0907671 14.8083 1.89013 16.2345 4.51253C16.1152 4.56435 15.9938 4.61246 15.8694 4.6529C13.2877 5.49175 10.0849 3.68397 8.93301 0.138068C8.91813 0.0922406 8.90558 0.0457555 8.89159 0Z" fill="#fff"/></svg></div>
113            <div class="nc-scoutbtn">Work with <span class="g"><svg width="13" height="13" viewBox="0 0 16 16" fill="#fff"><path d="M3 1.8 13.2 8l-4.5 1L6.4 13.6z"/></svg>Scout</span><svg width="13" height="13" viewBox="0 0 16 16" fill="none" stroke="#fff" stroke-width="1.5" style="transform:rotate(180deg)"><rect x="1.5" y="2.5" width="13" height="11" rx="2"/><path d="M6 2.5v11"/></svg></div>
114          </div>
115          <div class="nc-body">
116            <div class="nc-side" data-cut="side">
117              <div class="nc-toggle">
118                <span class="on"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M3 5l3 3-3 3M8.5 12H13"/></svg>Console</span>
119                <span><svg width="12" height="12" viewBox="0 0 16 16" fill="currentColor"><path d="M3 1.8 13.2 8l-4.5 1L6.4 13.6z"/></svg>Scout</span>
120              </div>
121              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5"><path d="M2 9.5 8 4l6 5.5M4 8.5V13h8V8.5"/></svg></span>Dashboard</div>
122              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5"><path d="M2 5.5c1 0 1.8.8 1.8 1.8v1.4c0 1-.8 1.8-1.8 1.8v2h12v-2c-1 0-1.8-.8-1.8-1.8V7.3c0-1 .8-1.8 1.8-1.8v-2H2z"/></svg></span>Tickets</div>
123              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><circle cx="8" cy="8" r="6"/><path d="M5.5 8.2 7.3 10l3.2-3.6"/></svg></span>Review</div>
124              <div class="nc-item on"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M2.5 13.5 6 9l2.5 2.5L13.5 5"/><path d="M10 4.5h3.5V8"/></svg></span>KPIs</div>
125              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M3 13V7M8 13V3M13 13V9.5"/></svg></span>Metrics</div>
126              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M8 2a4 4 0 0 0-4 4v3l-1.3 2.3h10.6L12 9V6a4 4 0 0 0-4-4z"/><path d="M6.7 13.4a1.4 1.4 0 0 0 2.6 0"/></svg></span>Alerts</div>
127              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5"><rect x="1.5" y="3.5" width="13" height="9" rx="1.5"/><path d="M1.5 6.5h13"/></svg></span>Billing</div>
128              <div class="nc-lbl">Agents</div>
129              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="currentColor"><path d="M8 1.5 9.7 6.3 14.5 8 9.7 9.7 8 14.5 6.3 9.7 1.5 8 6.3 6.3z"/></svg></span>Pickup &amp; Drop-off</div>
130              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="currentColor"><path d="M8 1.5 9.7 6.3 14.5 8 9.7 9.7 8 14.5 6.3 9.7 1.5 8 6.3 6.3z"/></svg></span>In-Transit</div>
131              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="currentColor"><path d="M8 1.5 9.7 6.3 14.5 8 9.7 9.7 8 14.5 6.3 9.7 1.5 8 6.3 6.3z"/></svg></span>End-to-End</div>
132              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="currentColor"><path d="M8 1.5 9.7 6.3 14.5 8 9.7 9.7 8 14.5 6.3 9.7 1.5 8 6.3 6.3z"/></svg></span>Post-Delivery</div>
133              <div class="nc-more">All agents<svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M6 3.5 10.5 8 6 12.5"/></svg></div>
134              <div class="nc-lbl"><span>Configure</span><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M3.5 10 8 5.5l4.5 4.5"/></svg></div>
135              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5"><path d="M3 2.5h7.5A2.5 2.5 0 0 1 13 5v8.5H5A2 2 0 0 1 3 11.5z"/><path d="M3 11.5A2 2 0 0 1 5 9.5h8"/></svg></span>Knowledge</div>
136              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linejoin="round"><path d="M8 1.8 13.5 4v4c0 3.2-2.3 5.4-5.5 6.2C4.8 13.4 2.5 11.2 2.5 8V4z"/></svg></span>Policies</div>
137              <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><circle cx="4" cy="4" r="2"/><circle cx="12" cy="12" r="2"/><path d="M4 6v2a4 4 0 0 0 4 4h2"/></svg></span>Intents</div>
138              <div class="nc-foot">
139                <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><circle cx="8" cy="8" r="6.2"/><path d="M6.2 6.2a1.9 1.9 0 1 1 2.6 1.8c-.5.2-.8.5-.8 1v.3"/><path d="M8 11.4v.1"/></svg></span>Help</div>
140                <div class="nc-item"><span class="nc-si"><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linejoin="round"><path d="M2.5 3.5h11v7h-6L4 13.5v-3H2.5z"/></svg></span>Feedback</div>
141                <div class="nc-me"><b>JL</b>
141Jordan Lee</div>
142              </div>
143            </div>
144            <div class="nc-main"><div class="nc-card" data-cut="card">
145              <div class="nc-crumb">
146                <div><span class="p">KPIs<svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="#666" stroke-width="1.5" stroke-linecap="round"><path d="M6 3.5 10.5 8 6 12.5"/></svg></span><span class="c" id="consoleCrumbMetric">Resolution Rate</span></div>
147                <div class="r">
148                  <div class="nc-seg"><span class="on" data-cut="tabs" data-i="0">1W</span><span data-cut="tabs" data-i="1">4W</span><span data-cut="tabs" data-i="2">3M</span><span data-cut="tabs" data-i="3">12M</span><span data-cut="tabs" data-i="4">YTD<svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M3.5 6 8 10.5 12.5 6"/></svg></span></div>
149                  <div class="nc-editkpi">Edit KPI <b>E</b></div>
150                </div>
151              </div>
152              <div class="nc-content">
153                <div>
154                  <div class="nc-titlerow">
155                    <h2 id="consoleKpiTitle">Resolution Rate</h2>
156                    <span class="nc-pill-feature"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.7" stroke-linecap="round"><path d="M4.5 11.5 11.5 4.5M6 4.5h5.5V10"/></svg><span>Trending to goal</span></span>
157                  </div>
158                  <div class="nc-meta"><span>Last measured <b>Jun 15, 17:00</b></span><span>Windows <b>14 / 14</b></span><span>Sample size <b>83</b></span></div>
159                  <div class="nc-statrow">
160                    <div class="nc-stats">
161                      <div class="nc-stat"><div class="k">Current</div><div class="row"><span class="v">61%</span><span class="nc-chip"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.7" stroke-linecap="round"><path d="M4.5 11.5 11.5 4.5M6 4.5h5.5V10"/></svg><span>15.8%</span></span></div></div>
162                      <div class="nc-stat"><div class="k">Potential</div><div class="row"><span class="v">84%</span><span class="nc-chip"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.7" stroke-linecap="round"><path d="M8 3.5v9M3.5 8h9"/></svg><span>23 pts</span></span></div></div>
163                    </div>
164                    <div>
165                      <div class="nc-autocard">
166                        <div class="r1">
167                          <span class="nc-sw"></span>
168                          <span class="lbl">
168Auto-improve this KPI with <svg width="12" height="12" viewBox="0 0 16 16" fill="#fff"><path d="M3 1.8 13.2 8l-4.5 1L6.4 13.6z"/></svg> Scout</span>
169                          <span class="nc-daily">Daily<svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round"><path d="M5 6.5 8 3.5l3 3M5 9.5l3 3 3-3"/></svg></span>
170                        </div>
171                        <div class="r2">Last ran on Jun 15, 17:00 with no changes</div>
172                      </div>
173                      <div class="nc-hib"><svg width="11" height="11" viewBox="0 0 16 16" fill="none" stroke="#666" stroke-width="1.7" stroke-linecap="round"><path d="M8 13V3M3.8 7.2 8 3l4.2 4.2"/></svg>Higher is better</div>
174                    </div>
175                  </div>
176                </div>
177                <div class="nc-chart" id="consoleChart">
178                  <svg width="1069" height="300" viewBox="0 0 1069 300" fill="none">
179                    <defs>
180                      <linearGradient id="heroNcGrad" x1="0" y1="0" x2="0" y2="220" gradientUnits="userSpaceOnUse">
181                        <stop id="heroNcGradTop" offset="0" stop-color="#00cc99" stop-opacity=".02"/>
182                        <stop id="heroNcGradBot" offset="1" stop-color="#008573"/>
183                      </linearGradient>
184                      <linearGradient id="heroChartShimmerGrad" gradientUnits="objectBoundingBox" x1="0" y1="0" x2="1" y2="0">
185                        <stop stop-color="#fff" stop-opacity="0">
186                          <animate attributeName="offset" values="1.2;-0.4" dur="5.5s" repeatCount="indefinite"/>
187                        </stop>
188                        <stop stop-color="#fff" stop-opacity=".14">
189                          <animate attributeName="offset" values="1.32;-0.28" dur="5.5s" repeatCount="indefinite"/>
190                        </stop>
191                        <stop stop-color="#fff" stop-opacity=".36">
192                          <animate attributeName="offset" values="1.45;-0.15" dur="5.5s" repeatCount="indefinite"/>
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194                        <stop stop-color="#fff" stop-opacity=".14">
195                          <animate attributeName="offset" values="1.58;-0.02" dur="5.5s" repeatCount="indefinite"/>
196                        </stop>
197                        <stop stop-color="#fff" stop-opacity="0">
198                          <animate attributeName="offset" values="1.7;0.1" dur="5.5s" repeatCount="indefinite"/>
199                        </stop>
200                      </linearGradient>
201                      <clipPath id="heroChartClip"><rect id="heroChartClipRect" x="-1327.25" y="0" width="2181.25" height="300"/></clipPath>
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217                      <text x="808" y="31" font-family="Geist Mono,monospace" font-size="10" fill="#9b9b9b" letter-spacing=".5">GOAL</text><text x="846" y="31" font-family="Geist Mono,monospace" font-size="10" fill="#666">70%</text>
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231                  <div class="nc-xaxis" style="width:852px"><span>March &#8217;26</span><span>April &#8217;26</span><span>May &#8217;26</span><span>June &#8217;26</span><span>July &#8217;26</span></div>
232                </div>
233                <div>
234                  <div class="nc-planbuild">
235                    <span class="nc-pb on"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="#000" stroke-width="1.5" stroke-linecap="round"><path d="M5.5 4h8M5.5 8h8M5.5 12h8M2.5 4h.01M2.5 8h.01M2.5 12h.01"/></svg>Plan</span>
236                    <span class="nc-pb"><svg width="12" height="12" viewBox="0 0 16 16" fill="none" stroke="#fff" stroke-width="1.5" stroke-linejoin="round"><path d="M9.5 2.5 13.5 6.5 6 14H2v-4z"/><path d="M8 4.5l3.5 3.5"/></svg>Build</span>
237                  </div>
238                  <div class="nc-opps-h"><svg width="15" height="15" viewBox="0 0 16 16" fill="none" stroke="#fff" stroke-width="1.5" stroke-linecap="round"><path d="M13.5 2.5 8.8 7.2M13.5 2.5H9.8M13.5 2.5v3.7"/><path d="M13.5 9v3a1.5 1.5 0 0 1-1.5 1.5H4A1.5 1.5 0 0 1 2.5 12V4A1.5 1.5 0 0 1 4 2.5h3"/></svg>Top opportunities</div>
239                  <div class="nc-opp"><span class="n">1</span><div class="grow">
240                    <h3>Offer delivery upgrades</h3>
241                    <div class="desc">Callers checking on an order can upgrade to express delivery in the same call.</div>
242                  </div></div>
243                  <div class="nc-opp"><span class="n">2</span><div class="grow">
244                    <h3>Share delivery status up front</h3>
245                    <div class="desc">The agent can open with the order’s tracking status, before callers ask.</div>
246                  </div></div>
247                </div>
248              </div>
249            </div></div>
250          </div>
251        </div>
252        <svg class="bp-draw" aria-hidden="true" focusable="false"></svg>
253      </div>
254      <div class="hc-m" aria-hidden="true" data-cut="frame">
255              <div class="mc-bar" data-cut="bar">
256                <span class="mc-dd"><svg viewBox="70 53 360 360" fill="none" aria-hidden="true"><path d="M309.179 112C335.646 112 355.582 136.891 350.083 163.166L310.897 348.814L314.335 354H263.119L306.085 150.72H295.773L253.838 348.814L257.275 354H206.059L249.026 150.72H238.714L196.779 348.814L200.216 354H149L198.841 117.531L195.404 112H309.179Z" fill="#EE1F53"/></svg></span>
257                <span class="mc-crumb">MahjongAI <i>/</i> Operations</span>
258                <span class="mc-scout"><svg width="11" height="11" viewBox="0 0 16 16" fill="currentColor" aria-hidden="true"><path d="M3 1.8 13.2 8l-4.5 1L6.4 13.6z"/></svg>Scout</span>
259              </div>
260              <div class="mc-khead" data-cut="card">
261                <div class="mc-row1">
262                  <h3 class="mc-title">Resolution Rate</h3>
263                  <span class="mc-pill"><svg width="11" height="11" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path d="M4.5 11.5 11.5 4.5M6 4.5h5.5V10" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"/></svg>Trending to goal</span>
264                </div>
265                <div class="mc-stats">
266                  <div class="mc-stat"><span class="mc-k">Current</span><span class="mc-v">61%<em class="mc-chip"><svg width="10" height="10" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path d="M4.5 11.5 11.5 4.5M6 4.5h5.5V10" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"/></svg>15.8%</em></span></div>
267                  <div class="mc-stat"><span class="mc-k">Potential</span><span class="mc-v">84%<em class="mc-chip mc-muted">+23 pts</em></span></div>
268                </div>
269              </div>
270              <div class="mc-chart" data-cut="card">
271                <svg viewBox="0 0 344 196" fill="none" aria-hidden="true">
272                  <defs>
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274                      <stop class="mc-fill-top" offset="0" stop-color="#0d9b8a" stop-opacity=".16"/>
275                      <stop offset=".7" stop-color="#0d9b8a" stop-opacity=".02"/>
276                      <stop class="mc-fill-bot" offset="1" stop-color="#0a7d6b" stop-opacity="0"/>
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280                      <stop stop-color="#fff" stop-opacity=".55"><animate attributeName="offset" values="1.4;-0.25" dur="4.6s" repeatCount="indefinite"/></stop>
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283                  </defs>
284                  <g class="mc-guides">
285                    <line x1="8" y1="34" x2="270" y2="34" stroke="#5f5f5f" stroke-width="1.4" stroke-dasharray="0.5 6" stroke-linecap="round"/>
286                    <line x1="8" y1="150" x2="270" y2="150" stroke="#7a5312" stroke-width="1.4" stroke-dasharray="0.5 6" stroke-linecap="round"/>
287                    <text class="mc-glbl" x="338" y="37" text-anchor="end" fill="#8a8a8a">GOAL 70%</text>
288                    <text class="mc-glbl" x="338" y="153" text-anchor="end" fill="#9a6a1a">WARN 25%</text>
289                  </g>
290                  <path class="mc-area" d="M8 146 L50 141 L92 135 L134 127 L176 117 L216 104 L256 86 L292 58 L292 190 L8 190 Z" fill="url(#mcFill)"/>
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296              </div>
297              <div class="mc-opp" data-cut="card">
298                <span class="mc-oh"><svg width="11" height="11" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path d="M4.5 11.5 11.5 4.5M6 4.5h5.5V10" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"/></svg>Top opportunity</span>
299                <div class="mc-orow"><span class="mc-n">1</span><div class="mc-otext"><b>Offer delivery upgrades</b><span>Callers checking an order can upgrade to express.</span></div></div>
300              </div>
301              <svg class="bp-draw" aria-hidden="true" focusable="false"></svg>
302            </div>
303    </div>
304  </div>
305  <div class="wrap">
306    <div class="heronote" data-rise="note"><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg>
307      <p><strong>Scout works alongside your team.</strong> Build an agent, investigate behavior, propose a change, or run a test.</p></div>
308  </div>
309  
310  <div class="railhead" id="railhead" aria-hidden="true" data-rise="note">
311    <div class="rh-i"><b>01</b><span class="w">Build</span></div>
312    <div class="rh-i"><b>02</b><span class="w">Observe</span></div>
313    <div class="rh-i"><b>03</b><span class="w">Improve</span></div>
314  </div>
315</section>
316
317<div class="spinewrap">
318<div class="spine" id="spine" aria-hidden="true">
319  <svg id="railsvg">
320    <defs><linearGradient id="litgrad" gradientUnits="userSpaceOnUse">
321      <stop offset="0" stop-color="#FFFFFF" stop-opacity="0"/>
322      <stop offset="0.72" stop-color="#FFFFFF" stop-opacity="0.34"/>
323      <stop offset="1" stop-color="#FFFFFF" stop-opacity="0.82"/>
324    </linearGradient></defs>
325    <path class="rail-track" id="railtrack"/><path class="rail-fill" id="railfill"/>
326    <path class="rail-lit" id="raillit"/></svg>
327</div>
328<div class="spine-dot" id="spinedot">
329  <button class="pod-toggle" id="podtoggle" type="button" aria-label="Page index" aria-expanded="false" aria-controls="pod"></button>
330  <div class="pod-surface"><nav class="pod" id="pod" aria-label="Page index"></nav><div class="pod-mark" id="podmark"></div></div>
331</div>
332
333
334<div class="chapter" id="build">
335<div class="stage rv">
336  <div class="wrap">
337    <div class="stagerule"></div>
338    <div class="stageband">
339      <div class="stagehead">
340        <div class="num">01</div>
341        <h2 class="word">Build</h2>
342      </div>
343      <div class="stagefoot">
344        <div><p class="script">Describe the agent. Make it yours.</p>
345          <p class="line">Policies, knowledge, and connected tools define what your agent can do.</p></div>
346        <div class="stagenote"><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg>
347          <p><strong>Scout builds it with you.</strong> Ask it to draft or update instructions and connect the tools a workflow needs.</p></div>
348      </div>
349    </div>
350  </div>
351</div>
352
353<div class="stack">
354<section aria-labelledby="build-feature-0">
355  <div class="wrap sec flip">
356    <div class="copy rv">
357      <div class="tag"><i></i><span>Policies</span></div>
358      <h3 class="h2" id="build-feature-0">Instructions you can read. Behavior you can change.</h3>
359      <p class="body">Define scenarios, brand voice, and rules. Review the draft before publishing a new agent version.</p>
360    </div>
361    
362    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a scenario in the policy editor">
363      <div class="titlebar"><span class="crumb2"><span>Policies</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Scenario</b></span><span class="acts"><span class="pill" data-state data-tip="Your edits. Customers don’t see them until you publish.">Draft</span><button type="button" class="key" data-publish data-tip="Makes this draft the version customers talk to.">Publish</button></span></div>
364      <div class="stagebox"><div class="ex">
365        <div class="pol-sync"><span><svg viewBox="0 0 16 16" fill="none" stroke="currentColor" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M13 5.5A5 5 0 0 0 3.6 4.2L2.5 5.5"/><path d="M2.5 2.5v3h3"/><path d="M3 10.5a5 5 0 0 0 9.4 1.3l1.1-1.3"/><path d="M13.5 13.5v-3h-3"/></svg>Synced across 2 agents. Edits apply to both.</span><button type="button" class="key" aria-expanded="false" data-x>Edit sync</button></div>
366        <div class="pop" hidden><span>Shared by</span><span class="ag on"><svg aria-hidden="true"><use href="#agt"/></svg>Service agent</span><span class="ag"><svg aria-hidden="true"><use href="#agt"/></svg>Billing agent</span></div>
367        <h4 class="pol-t">Service Appointment</h4>
368        <p class="pol-i">Use when a customer wants to book or move an appointment.</p>
369        <ol class="flow">
370          <li><b>1.</b><div><p><strong>Check availability</strong> with <code class="id" data-tip="A tool the agent uses to look up open times.">find_available_appointments</code>.</p>
371            <ul>
372              <li><p><strong>
372If a time is open:</strong> offer an available appointment time.</p></li>
373              <li><p><strong>If nothing fits:</strong> follow the scenario <em class="lnk" data-tip="Another scenario. The agent switches to it.">“Waitlist”</em>.</p></li>
374            </ul></div></li>
375          <li><b>2.</b><div><p><strong>If a person is needed,</strong> transfer with <code class="id" data-tip="A built-in action that hands the chat to a person.">transfer_conversation</code>.<i class="caret"></i></p></div></li>
376        </ol>
377      </div></div>
378    </div>
379  </div>
380</section>
381
382<section aria-labelledby="build-feature-1">
383  <div class="wrap sec">
384    <div class="copy rv">
385      <div class="tag"><i></i><span>Tool access</span></div>
386      <h3 class="h2" id="build-feature-1">Give the agent the tools to finish the job.</h3>
387      <p class="body">Attach APIs to an agent and control how they can be called. An available integration is not automatically an available agent tool.</p>
388    </div>
389    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: APIs overview">
390      <div class="titlebar"><span class="crumb2"><span>Data sources</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>APIs overview</b></span><span class="acts"><button type="button" class="key" data-tip-only data-tip="Choose which of your team’s APIs this agent can use.">Manage APIs</button></span></div>
391      <div class="stagebox"><div class="ex">
392        <div class="sect">Attached APIs</div>
393        <button type="button" class="api" aria-expanded="false" data-x><span class="an">find_available_appointments</span><span class="mth" data-tip="Reads data. Changes nothing.">GET</span><span class="pill g" data-tip="The agent decides when to call it.">LLM Available</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
394        <div class="apid" hidden><p>Returns the open appointment times for a day.</p><div class="apig"><span class="k">Endpoint</span><code>api.example.com/v1/availability</code></div></div>
395        <button type="button" class="api" aria-expanded="false" data-x><span class="an">create_booking</span><span class="mth" data-tip="Writes data: it creates something.">POST</span><span class="pill" data-tip="Only your code calls it, never the agent on its own.">Via Codeblock</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
396        <div class="apid" hidden><p>Books the time the customer chose.</p><div class="apig"><span class="k">Endpoint</span><code>api.example.com/v1/bookings</code></div></div>
397        <div class="sect">Default Actions</div>
398        <button type="button" class="api" aria-expanded="false" data-x><span class="an">transfer_conversation</span><span class="mth" data-tip="Writes data: it hands the chat over.">POST</span><span class="pill b" data-tip="Built in. Every agent can do this.">Default Action</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
399        <div class="apid" hidden><p>Hands the conversation to a person, with its context.</p><div class="apig"><span class="k">Endpoint</span><code>built-in</code></div></div>
400        <div class="sect">In your team, not attached</div>
401        <div class="api off"><span class="an">add_service</span><span class="mth" data-tip="Writes data: it adds a service to a booking.">POST</span><button type="button" class="key" data-attach data-tip="Lets this agent call it.">Attach</button></div>
402      </div></div>
403    </div>
404  </div>
405</section>
406
407<section aria-labelledby="build-feature-2">
408  <div class="wrap sec flip">
409    <div class="copy rv">
410      <div class="tag"><i></i><span>Shared resources</span></div>
411      <h3 class="h2" id="build-feature-2">Connect your systems. Reuse your knowledge.</h3>
412      <p class="body">Give agents access to selected knowledge, shared policies, APIs, and code. Keep reusable resources separate from each agent’s configuration.</p>
413    </div>
414    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a knowledge base">
415      <div class="titlebar"><span class="crumb2"><span>Knowledge base</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Service policies</b></span><span class="acts"><button type="button" class="key" data-tip-only data-tip="Adds documents from a file.">Import</button></span></div>
416      <div class="stagebox"><div class="ex">
417        <div class="att"><span>Attached to</span><span class="ag on" data-tip="Uses these documents to answer."><svg aria-hidden="true"><use href="#agt"/></svg>Service agent</span>
417<span class="ag" data-tip="Uses the same documents. One copy, two agents."><svg aria-hidden="true"><use href="#agt"/></svg>Billing agent</span></div>
418        <div class="kb">
419          <div class="kb-h"><span>Title</span><span>Tags</span><span></span></div>
420          <button type="button" class="kb-r" aria-expanded="false" data-x><span>Rescheduling an appointment</span><span class="tg"><i>booking</i><i class="x2">reschedule</i></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
421          <div class="kb-d" hidden>Appointments can move up to 24 hours before they start, at no cost.</div>
422          <button type="button" class="kb-r" aria-expanded="false" data-x><span>Add-on services</span><span class="tg"><i>services</i><i class="x2">pricing</i></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
423          <div class="kb-d" hidden>Any visit can add a second service in the same slot.</div>
424          <button type="button" class="kb-r" aria-expanded="false" data-x><span>Opening hours by location</span><span class="tg"><i>hours</i></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
425          <div class="kb-d" hidden>Most locations are open 8 am to 6 pm, Monday to Saturday.</div>
426          <button type="button" class="kb-r" aria-expanded="false" data-x><span>What to bring to a visit</span><span class="tg"><i>prep</i></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg></button>
427          <div class="kb-d" hidden>The booking confirmation and the item being serviced.</div>
428        </div>
429        <div class="lf">Viewing 4 of 214 documents</div>
430      </div></div>
431    </div>
432  </div>
433</section>
434</div>
435</div>
436
437<div class="chapter" id="observe">
438<div class="stage rv">
439  <div class="wrap">
440    <div class="stagerule"></div>
441    <div class="stageband">
442      <div class="stagehead">
443        <div class="num">02</div>
444        <h2 class="word">Observe</h2>
445      </div>
446      <div class="stagefoot">
447        <div><p class="script">Every outcome has a story.</p>
448          <p class="line">Move from performance measures to the conversations and actions behind them.</p></div>
449        <div class="stagenote"><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg>
450          <p><strong>Scout finds the story behind a number.</strong> Ask which conversations moved a metric, and why the agent acted as it did.</p></div>
451      </div>
452    </div>
453  </div>
454</div>
455
456<div class="stack">
457<section aria-labelledby="observe-feature-0">
458  <div class="wrap sec flip">
459    <div class="copy rv">
460      <div class="tag"><i></i><span>Conversations</span></div>
461      <h3 class="h2" id="observe-feature-0">Go from a metric to the conversation.</h3>
462      <p class="body">Open the cases behind a number. Follow their interactions, customer messages, agent responses, and actions.</p>
463    </div>
464    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a ticket transcript">
465      <div class="titlebar"><span class="crumb2"><span><span data-tip="The KPI you started from.">Booking rate 64%</span></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><span><span data-tip="The conversations that ended in a booking.">Booked · 755</span></span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>#4821</b></span></div>
466      <div class="stagebox"><div class="ex chat">
467        <div class="seg" role="tablist" aria-label="View"><button type="button" role="tab" aria-selected="true" data-tab="conv">Conversation</button><button type="button" role="tab" aria-selected="false" data-tab="ana">Analysis</button></div>
468        <div class="chatp" data-pane="conv">
469          <div class="msg c"><p>I need to move my appointment to Friday.</p><span class="mt">Customer · 2:14 pm</span></div>
470          <div class="msg a"><p>Happy to. What time works for you?</p><span class="mt">Service agent v12 · 2:14 pm</span></div>
471          <div class="msg c"><p>Afternoon, if possible.</p><span class="mt">Customer · 2:14 pm</span></div>
472          <button type="button" class="evt" aria-expanded="false" data-x><svg aria-hidden="true"><use href="#evt"/></svg><span>find_available_appointments</span><em>3 open times</em><svg class="dn" aria-hidden="true"><use href="#chev"/></svg></button>
473          <div class="evd" hidden><span>Asked for</span><b>Friday afternoon</b><span>Got back</span><b>2:30, 3:15, 4:00</b></div>
474          <div class="msg a"><p>Friday has 2:30, 3:15 or 4:00.</p><span class="mt">Service agent v12 · 2:15 pm</span></div>
475          <div class="msg c"><p>2:30 works.</p><span class="mt">Customer · 2:15 pm</span></div>
476          <div class="evt end"><svg aria-hidden="true"><use href="#evt"/></svg><span>create_booking</span><em>
476Booked · Friday, 2:30</em></div>
477        </div>
478        <div class="chatp" data-pane="ana" hidden>
479          <p class="an-h">What happened</p>
480          <ol class="tl">
481            <li class="y"><span class="st"><svg aria-hidden="true"><use href="#ok"/></svg></span><p>The customer asked to move their appointment to Friday.</p></li>
482            <li class="y"><span class="st"><svg aria-hidden="true"><use href="#ok"/></svg></span><p>The agent looked up open times with <code class="id">find_available_appointments</code>.</p></li>
483            <li class="y"><span class="st"><svg aria-hidden="true"><use href="#ok"/></svg></span><p>It offered three times, and the customer chose 2:30.</p></li>
484            <li class="y"><span class="st"><svg aria-hidden="true"><use href="#ok"/></svg></span><p><strong>The agent booked it</strong> with <code class="id">create_booking</code>.</p></li>
485          </ol>
486          <div class="an-r"><span class="pill g">Resolved</span><span>Moved to Friday at 2:30.</span></div>
487        </div>
488      </div></div>
489    </div>
490  </div>
491</section>
492
493<section aria-labelledby="observe-feature-1">
494  <div class="wrap sec">
495    <div class="copy rv">
496      <div class="tag"><i></i><span>Evaluation details</span></div>
497      <h3 class="h2" id="observe-feature-1">See the evidence behind the assessment.</h3>
498      <p class="body">Inspect resolution, sentiment, and other extracted fields alongside the conversation. Evaluation criteria can be configured for your agent.</p>
499    </div>
500    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a ticket’s analysis">
501      <div class="titlebar"><span class="crumb2"><span>Tickets</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>#4821</b></span></div>
502      <div class="stagebox"><div class="ex tk">
503        <span class="pill g" data-tip="The customer got what they came for.">Resolved</span>
504        <h4 class="tk-s">Customer moved to Friday at 2:30. Booking confirmed.</h4>
505        <div class="tk-m"><span>1m 12s</span><span>Sep 16, 2:14 pm</span></div>
506        <div class="tk-r"><span>Hallucination</span><span class="hm" data-tip="Low: the agent didn’t make anything up."><em>Low</em><i></i></span></div>
507        <div class="tk-r"><span>Sentiment</span><span class="pill g" data-tip="How the customer felt, read from the conversation.">Positive</span></div>
508        <div class="tk-r"><span>Intent</span><span class="pill" data-tip="What the customer wanted.">Reschedule appointment</span></div>
509        <div class="tk-r"><span class="cf" data-tip="A field you defined for this agent: was a booking made?">booking_confirmed</span><span class="pill g">true</span></div>
510        <div class="seg ul" role="tablist" aria-label="Details"><button type="button" role="tab" aria-selected="true" data-tab="ov">Overview</button><button type="button" role="tab" aria-selected="false" data-tab="in">Interactions</button><button type="button" role="tab" aria-selected="false" data-tab="md">Metadata</button></div>
511        <div class="tkp" data-pane="ov"><p class="tk-h">Actions taken</p>
512          <p class="tk-p">Ran <span class="lnk">find_available_appointments</span> and offered three times. Booked 2:30 with <span class="lnk">create_booking</span>.</p></div>
513        <div class="tkp" data-pane="in" hidden>
514          <div class="tk-r"><span>Chat with Service agent</span><span class="tk-v">1m 12s</span></div>
515          <div class="tk-r"><span>Earlier contacts</span><span class="tk-v">None</span></div></div>
516        <div class="tkp" data-pane="md" hidden>
517          <div class="tk-r"><span>Channel</span><span class="tk-v">Chat</span></div>
518          <div class="tk-r"><span>Agent version</span><span class="tk-v">Live v12</span></div></div>
519      </div></div>
520    </div>
521  </div>
522</section>
523
524<section aria-labelledby="observe-feature-2">
525  <div class="wrap sec flip">
526    <div class="copy rv">
527      <div class="tag"><i></i><span>Quality review</span></div>
528      <h3 class="h2" id="observe-feature-2">Find patterns across your conversations.</h3>
529      <p class="body">Review quality measures over time, spot what’s working, and route cases into human review.</p>
530    </div>
531    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: tickets that share a pattern">
532      <div class="titlebar"><span class="crumb2"><span>Review</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Tickets</b></span><span class="acts"><button type="button" class="key" data-send disabled data-tip="Sends the tickets you pick to your team, to confirm the pattern.">Send to review</button></span></div>
533      <div class="stagebox"><div class="ex">
534        <div class="flt"><span class="fi">Match all</span><span class="fc" data-tip="Only tickets where the agent offered a choice of three open times.">Times offered <em>is</em> 3</span><span class="fc" data-tip="Only tickets where the customer got what they came for.">Resolution <em>is</em> Resolved</span></div>
535        <div class="aqa">
536          <div class="aqa-h"><span></span><span>Description</span><span class="cr">Created</span><span>Outcome</span></div>
537          <button type="button" class="aqa-r" aria-pressed="false"><span class="ck" aria-hidden="true"></span><span>Moved to Saturday, booked</span><span class="cr">Sep 18, 4:02 pm</span><span class="pill g">Booked</span></button>
538          <button type="button" class="aqa-r" aria-pressed="false"><span class="ck" aria-hidden="true"></span><span>New visit, booked</span><span class="cr">Sep 18, 11:37 am</span><span class="pill g">Booked</span></button>
539          <button type="button" class="aqa-r" aria-pressed="false"><span class="ck" aria-hidden="true"></span><span>Moved to Monday, booked</span><span class="cr">Sep 17, 3:15 pm</span><span class="pill g">Booked</span></button>
540          <button type="button" class="aqa-r" aria-pressed="false"><span class="ck" aria-hidden="true"></span><span>
540Moved to Friday, booked</span><span class="cr">Sep 16, 2:14 pm</span><span class="pill g">Booked</span></button>
541        </div>
542        <div class="lf" data-selnote>212 tickets since Sep 12</div>
543      </div></div>
544    </div>
545  </div>
546</section>
547</div>
548</div>
549
550<div class="chapter" id="improve">
551<div class="stage rv">
552  <div class="wrap">
553    <div class="stagerule"></div>
554    <div class="stageband">
555      <div class="stagehead">
556        <div class="num">03</div>
557        <h2 class="word">Improve</h2>
558      </div>
559      <div class="stagefoot">
560        <div><p class="script">Make the next version better.</p>
561          <p class="line">Follow one change from conversation evidence to a measured comparison.</p></div>
562        <div class="stagenote"><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg>
563          <p><strong>Scout proposes the next version.</strong> Give it a KPI. It grounds each change in conversation evidence and tests it before you publish.</p></div>
564      </div>
565    </div>
566  </div>
567</div>
568
569<div class="stack">
570<section aria-labelledby="improve-feature-0">
571  <div class="wrap sec flip">
572    <div class="copy rv">
573      <div class="tag"><i></i><span>Objectives</span></div>
574      <h3 class="h2" id="improve-feature-0">Define what success means.</h3>
575      <p class="body">Specify the outcome you want to measure and which conversations qualify. Track objectives and guardrails for your agents.</p>
576    </div>
577    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a KPI definition">
578      <div class="titlebar"><span class="crumb2"><span>KPIs</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Appointment booking rate</b></span><span class="acts"><button type="button" class="key" data-tip-only data-tip="Change the target, who’s counted, and the limits.">Edit KPI<kbd>E</kbd></button></span></div>
579      <div class="stagebox"><div class="ex">
580        <div class="kst"><div data-tip="Share of customers who asked for an appointment and got one, last 7 days."><span class="k">Current</span><span class="kn">64%</span></div><div data-tip="Where you want the rate to be."><span class="k">Target</span><span class="kn">75%<em class="pill">11 pts to go</em></span></div></div>
581        <div class="f"><span class="k" data-tip="What has to happen for a conversation to count as a win.">Counts as success</span><div class="v">A booking is confirmed</div></div>
582        <div class="f"><span class="k" data-tip="Which conversations are measured.">Eligible conversations</span><div class="v">Customers requesting an appointment <em>· 1,180 in 7 days</em></div></div>
583        <div class="f last"><span class="k" data-tip="Limits that must hold while you improve the KPI.">Guardrails</span>
584          <div class="gr"><span><svg class="ico" aria-hidden="true"><use href="#ok"/></svg>Transfer rate ≤ 15%</span><em>11%</em></div>
585          <div class="gr"><span><svg class="ico" aria-hidden="true"><use href="#ok"/></svg>Median latency ≤ 1.5 s</span><em>1.2 s</em></div>
586        </div>
587      </div></div>
588    </div>
589  </div>
590</section>
591
592<section aria-labelledby="improve-feature-1">
593  <div class="wrap sec">
594    <div class="copy rv">
595      <div class="tag"><i></i><span>Opportunities</span></div>
596      <h3 class="h2" id="improve-feature-1">Turn a recurring&nbsp;pattern into a proposed change.</h3>
597      <p class="body">Review improvement items and trace them back to the conversations that prompted them.</p>
598    </div>
599    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: the KPI’s improvement board">
600      <div class="titlebar"><span class="crumb2"><span>KPIs</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Appointment booking rate</b></span><span class="acts"><span class="seg mini" role="tablist" aria-label="View"><button type="button" role="tab" aria-selected="false" data-tab="plan">Plan</button><button type="button" role="tab" aria-selected="true" data-tab="build">Build</button></span></span></div>
601      <div class="stagebox"><div class="ex">
602        <div class="board" data-pane="build" data-board>
603          <div class="col" data-col="Triage" data-dot="n"><div class="col-h" data-tip="New ideas Scout found. Nobody has worked on them yet."><i class="dot n"></i>Triage<span class="cnt">1</span></div><p class="col-d">New ideas Scout found.</p>
604            <div class="cw"><button type="button" class="card" aria-expanded="false" data-x data-tip="Drag it to another column to change its status. Click to open it."><p>Offer a waitlist spot</p><span class="card-m"><span data-tip="Scout found this."><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg></span><span class="pill g" data-tip="Scout’s estimate of the lift on booking rate.">+2 pts</span></span></button>
605            <div class="card-d" hidden>
605Customers whose day is full can still hold a place.</div></div>
606            <p class="col-e" hidden>Drag a card here.</p></div>
607          <div class="col" data-col="Ready to experiment" data-dot="g"><div class="col-h" data-tip="Built and checked. Waiting for you to test it."><i class="dot g"></i>Ready to experiment<span class="cnt">1</span></div><p class="col-d">Built and tested. Waiting for you.</p>
608            <div class="cw"><button type="button" class="card hi" aria-expanded="false" data-x data-tip="Drag it to another column to change its status. Click to open it."><p>Offer a choice of open times</p><span class="card-m"><span data-tip="Scout found this."><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg></span><span class="lk" data-tip="The conversations behind this item.">212 tickets</span><span class="pill g" data-tip="Scout’s estimate of the lift on booking rate.">+6 pts</span></span></button>
609            <div class="card-d" hidden>Customers offered three times book more often.</div></div>
610            <p class="col-e" hidden>Drag a card here.</p></div>
611          <div class="col" data-col="Collecting data" data-dot="b"><div class="col-h" data-tip="An experiment is running: the change gets half the traffic."><i class="dot b"></i>Collecting data<span class="cnt">0</span></div><p class="col-d">Experiment running on live traffic.</p>
612            <p class="col-e">Drag a card here to start its experiment.</p></div>
613        </div>
614        <div class="plan" data-pane="plan" hidden data-plan></div>
615        <p class="sr" aria-live="polite" data-board-live></p>
616      </div></div>
617    </div>
618  </div>
619</section>
620
621<section aria-labelledby="improve-feature-2">
622  <div class="wrap sec flip">
623    <div class="copy rv">
624      <div class="tag"><i></i><span>Track every change</span></div>
625      <h3 class="h2" id="improve-feature-2">See what Scout would change.</h3>
626      <p class="body">Compare the draft with the live version, then approve it before publishing.</p>
627    </div>
628    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: a change, before publishing">
629      <div class="titlebar"><span class="crumb2"><span>Agent changes</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Live v12 → Draft v13</b></span><span class="acts"><button type="button" class="key" data-publish data-tip="Makes Draft v13 the version customers talk to.">Publish</button></span></div>
630      <div class="stagebox"><div class="ex">
631        <div class="sumline"><span>Policies <b>1 changed</b></span><span>Tools <b>0</b></span><span>Code <b>0</b></span></div>
632        <div class="file">Scenario / Service Appointment</div>
633        <div class="diff">
634          <div class="dl"><b>1.</b><p>Check availability with <code class="id">find_available_appointments</code>.</p></div>
635          <div class="dl del" data-tip="Removed in the draft."><b>−</b><p>If a time is open: offer an available appointment time.</p></div>
636          <div class="dl add" data-tip="Added in the draft, by Scout."><b>+</b><p>If times are open: offer up to three, so the customer can pick.</p></div>
637          <div class="dl"><b></b><p>If nothing fits: follow the scenario “Waitlist”.</p></div>
638        </div>
639        <div class="foot"><span class="own" data-tip="Scout wrote this change and you accepted it."><svg class="sm" aria-hidden="true"><use href="#scout-mark"/></svg><span>Scout’s change · accepted</span></span><span data-pubnote>Accepting doesn’t publish it.</span></div>
640      </div></div>
641    </div>
642  </div>
643</section>
644
645<section aria-labelledby="improve-feature-3">
646  <div class="wrap sec">
647    <div class="copy rv">
648      <div class="tag"><i></i><span>Experiments</span></div>
649      <h3 class="h2" id="improve-feature-3">Test the change. Measure the outcome.</h3>
650      <p class="body">Test each new version on a slice of traffic to verify the improvements.</p>
651    </div>
652    <div class="panel ill rv" style="--d:150ms" role="group" aria-label="Illustrative console: an experiment’s result">
653      <div class="titlebar"><span class="crumb2"><span>Experiments</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Offer a choice of times</b></span><span class="acts"><span class="pill g" data-tip="Ran 14 days, half the traffic on each version.">Complete</span></span></div>
654      <div class="stagebox"><div class="ex">
655        <div class="arms">
656          <div class="arm"><span class="nm"><span class="k">Control · 50%</span><span class="v">
656Live v12</span></span><span class="bar" data-tip="Live v12: 64.1% of its conversations ended in a booking. The line is the 75% target."><i style="width:64.1%"></i><b style="left:75%"></b></span><span class="val">64.1%</span></div>
657          <div class="arm win"><span class="nm"><span class="k">Variant · 50%</span><span class="v">Draft v13</span></span><span class="bar" data-tip="Draft v13: 70.8% of its conversations ended in a booking. The line is the 75% target."><i style="width:70.8%"></i><b style="left:75%"></b></span><span class="val">70.8%</span></div>
658        </div>
659        <div class="f"><span class="k">Measure</span><div class="v">Appointment booking rate <em>· target 75% · 2,360 conversations</em></div></div>
660        <div class="foot"><span class="delta" data-tip="How much higher Draft v13 booked than Live v12.">+6.7 pts <em>· guardrails held</em></span><button type="button" class="key" data-publish data-tip="Makes Draft v13 live for everyone.">Publish Draft v13</button></div>
661      </div></div>
662    </div>
663  </div>
664</section>
665</div>
666</div>
667
668
669
670<section class="learn" aria-labelledby="learn-heading">
671  <div class="wrap">
672    <div class="center rv">
673      <div class="tag"><i></i><span>Version history</span></div>
674      <h2 class="h2" id="learn-heading">Learn from each new version.</h2>
675      <p class="body">See how your agents improve.</p>
676    </div>
677    <div class="panel rv" style="--d:150ms" id="freshcase" role="group" aria-label="Illustrative console: the booking rate across the agent’s versions">
678      <div class="titlebar"><span class="crumb2"><span>KPIs</span><svg class="chev" aria-hidden="true"><use href="#chev"/></svg><b>Appointment booking rate</b></span><span class="acts"><span class="pill" data-tip="Where you want the rate to be.">Target 75%</span></span></div>
679      <div class="ex">
680        <div class="kst lc-kst">
681          <div data-tip="Share of customers who asked for an appointment and got one, on the version customers talk to now."><span class="k">Live <span data-v="12"></span></span><span class="kn">64.1%</span></div>
682          <div data-tip="How far the rate rose over two published versions."><span class="k">Since <span data-v="10"></span></span><span class="kn lc-up">+12.8 pts</span></div>
683          <div data-tip="Each experiment tests a draft on half the traffic."><span class="k">Experiments</span><span class="kn">3 <em>2 adopted · 1 ready</em></span></div>
684        </div>
685        <div class="lc" id="learnchart"></div>
686        <div class="lc-months" aria-hidden="true"><span>Jun</span><span>Jul</span><span>Aug</span><span>Sep</span><span>Oct</span></div>
687      </div>
688    </div>
689  </div>
690</section>
691
692
693<section id="ask" aria-labelledby="askH">
694  <div class="wrap">
695    <div class="ask-copy rv">
696      <div class="tag"><i></i><span>AI agents for customer support</span></div>
697      <h2 class="ask-h2" id="askH">See what Giga would<br>resolve at your company.</h2>
698      <p class="ask-lede">AI agents for email, chat, and voice.<br>Enter your work email to see what they’d resolve.</p>
699      <form class="ask-form" id="askForm" novalidate autocomplete="on">
700        <div class="ask-field">
701          <i class="ask-halo" aria-hidden="true"><i></i></i>
702          <div class="ask-well">
703            <input class="ask-email" id="askEmail" type="email" name="email" inputmode="email" autocomplete="email"
704              spellcheck="false" enterkeyhint="go" aria-label="Work email" placeholder="[email protected]">
705            <button class="ask-go" id="askGo" type="submit">Show me</button>
706          </div>
707          <i class="ask-beam" aria-hidden="true"><i></i></i>
708        </div>
709        <p class="ask-note" id="askNote" role="alert"></p>
710      </form>
711    </div>
712  </div>
713</section>
714<div class="loopreturn" aria-hidden="true"></div>
715</div>
716
717
718<aside class="askbar" id="askbar" aria-label="Ask Giga">
719  <form class="askbar-in" id="askbarForm" novalidate autocomplete="on">
720    <p class="askbar-h" id="askbarH">See what Giga would resolve at your company.</p>
721    <div class="ask-well">
722      <input class="ask-email" id="askbarEmail" type="email" name="email" inputmode="email" autocomplete="email"
723        spellcheck="false" enterkeyhint="go" aria-labelledby="askbarH" placeholder="[email protected]">
724      <button class="ask-go" id="askbarGo" type="submit">Show me</button>
725    </div>
726    <p class="ask-note askbar-note" id="askbarNote" role="alert"></p>
727  </form>
728</aside>
729</main>
730
731
732
733</div><div style="display:contents" data-site-footer=""><footer id="footer">
734  <div class="ft-in">
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opacity=\"0.45\"\u003e\n\u003cpath id=\"icon-chevron-Vector\" d=\"M3.5 5.25L7 8.75L10.5 5.25\" stroke=\"white\" stroke-width=\"1.16667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"/\u003e\n\u003c/g\u003e\n\u003c/svg\u003e\u003c/button\u003e\u003cdiv class=\"menu menu-wide\" id=\"m-platform\" role=\"menu\" aria-label=\"Platform\"\u003e\u003cdiv class=\"menu-col\" role=\"group\" aria-label=\"The Giga platform\"\u003e\u003cp class=\"menu-h\" aria-hidden=\"true\"\u003eThe Giga platform\u003c/p\u003e\u003ca role=\"menuitem\" href=\"/platform\" aria-label=\"Platform overview\" aria-describedby=\"pd-overview\"\u003e\u003cspan class=\"mt\"\u003ePlatform overview\u003c/span\u003e\u003cspan class=\"md\" id=\"pd-overview\"\u003eBuild the agent. Understand the outcome.\u003cbr\u003e Improve what happens next.\u003c/span\u003e\u003c/a\u003e\u003ci class=\"menu-rule\" role=\"separator\"\u003e\u003c/i\u003e\u003ca role=\"menuitem\" class=\"st\" href=\"/platform#build\" aria-label=\"Build\" aria-describedby=\"pd-build\"\u003e\u003cspan class=\"mn\" aria-hidden=\"true\"\u003e01\u003c/span\u003e\u003cspan class=\"mt\"\u003eBuild\u003c/span\u003e\u003cspan class=\"md\" id=\"pd-build\"\u003eConfigure the work your agents do: policies, knowledge and tools.\u003c/span\u003e\u003c/a\u003e\u003ca role=\"menuitem\" class=\"st\" href=\"/platform#observe\" aria-label=\"Observe\" aria-describedby=\"pd-observe\"\u003e\u003cspan class=\"mn\" aria-hidden=\"true\"\u003e02\u003c/span\u003e\u003cspan class=\"mt\"\u003eObserve\u003c/span\u003e\u003cspan class=\"md\" id=\"pd-observe\"\u003eGo from a metric to the conversations behind it.\u003c/span\u003e\u003c/a\u003e\u003ca role=\"menuitem\" class=\"st\" href=\"/platform#improve\" aria-label=\"Improve\" aria-describedby=\"pd-improve\"\u003e\u003cspan class=\"mn\" aria-hidden=\"true\"\u003e03\u003c/span\u003e\u003cspan class=\"mt\"\u003eImprove\u003c/span\u003e\u003cspan class=\"md\" id=\"pd-improve\"\u003eWork with Scout to find and test improvements.\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"menu-col\" role=\"group\" aria-label=\"Products\"\u003e\u003cp class=\"menu-h\" aria-hidden=\"true\"\u003eProducts\u003c/p\u003e\u003ca role=\"menuitem\" href=\"/agent-canvas\" aria-label=\"Agent Canvas\" aria-describedby=\"pd-canvas\"\u003e\u003cspan class=\"mt\"\u003eAgent Canvas\u003c/span\u003e\u003cspan class=\"md\" id=\"pd-canvas\"\u003eBuild your first multimodal agent in under five minutes.\u003c/span\u003e\u003c/a\u003e\u003ca role=\"menuitem\" href=\"/scout\" aria-label=\"
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5.5l4.5 4.5\"/\u003e\u003c/svg\u003e\u003c/div\u003e\n              \u003cdiv class=\"nc-item\"\u003e\u003cspan class=\"nc-si\"\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"\u003e\u003cpath d=\"M3 2.5h7.5A2.5 2.5 0 0 1 13 5v8.5H5A2 2 0 0 1 3 11.5z\"/\u003e\u003cpath d=\"M3 11.5A2 2 0 0 1 5 9.5h8\"/\u003e\u003c/svg\u003e\u003c/span\u003eKnowledge\u003c/div\u003e\n              \u003cdiv class=\"nc-item\"\u003e\u003cspan class=\"nc-si\"\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M8 1.8 13.5 4v4c0 3.2-2.3 5.4-5.5 6.2C4.8 13.4 2.5 11.2 2.5 8V4z\"/\u003e\u003c/svg\u003e\u003c/span\u003ePolicies\u003c/div\u003e\n              \u003cdiv class=\"nc-item\"\u003e\u003cspan class=\"nc-si\"\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003ccircle cx=\"4\" cy=\"4\" r=\"2\"/\u003e\u003ccircle cx=\"12\" cy=\"12\" r=\"2\"/\u003e\u003cpath d=\"M4 6v2a4 4 0 0 0 4 4h2\"/\u003e\u003c/svg\u003e\u003c/span\u003eIntents\u003c/div\u003e\n              \u003cdiv class=\"nc-foot\"\u003e\n                \u003cdiv class=\"nc-item\"\u003e\u003cspan class=\"nc-si\"\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003ccircle cx=\"8\" cy=\"8\" r=\"6.2\"/\u003e\u003cpath d=\"M6.2 6.2a1.9 1.9 0 1 1 2.6 1.8c-.5.2-.8.5-.8 1v.3\"/\u003e\u003cpath d=\"M8 11.4v.1\"/\u003e\u003c/svg\u003e\u003c/span\u003eHelp\u003c/div\u003e\n                \u003cdiv class=\"nc-item\"\u003e\u003cspan class=\"nc-si\"\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M2.5 3.5h11v7h-6L4 13.5v-3H2.5z\"/\u003e\u003c/svg\u003e\u003c/span\u003eFeedback\u003c/div\u003e\n                \u003cdiv class=\"nc-me\"\u003e\u003cb\u003eJL\u003c/b\u003eJordan Lee\u003c/div\u003e\n              \u003c/div\u003e\n            \u003c/div\u003e\n            \u003cdiv class=\"nc-main\"\u003e\u003cdiv class=\"nc-card\" data-cut=\"card\"\u003e\n              \u003cdiv class=\"nc-crumb\"\u003e\n                \u003cdiv\u003e\u003cspan class=\"p\"\u003eKPIs\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"#666\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M6 3.5 10.5 8 6 12.5\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cspan class=\"c\" id=\"consoleCrumbMetric\"\u003eResolution Rate\u003c/span\u003e\u003c/div\u003e\n                \u003cdiv class=\"r\"\u003e\n                  \u003cdiv class=\"nc-seg\"\u003e\u003cspan class=\"on\" data-cut=\"tabs\" data-i=\"0\"\u003e1W\u003c/span\u003e\u003cspan data-cut=\"tabs\" data-i=\"1\"\u003e4W\u003c/span\u003e\u003cspan data-cut=\"tabs\" data-i=\"2\"\u003e3M\u003c/span\u003e\u003cspan data-cut=\"tabs\" data-i=\"3\"\u003e12M\u003c/span\u003e\u003cspan data-cut=\"tabs\" data-i=\"4\"\u003eYTD\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M3.5 6 8 10.5 12.5 6\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003c/div\u003e\n                  \u003cdiv class=\"nc-editkpi\"\u003eEdit KPI \u003cb\u003eE\u003c/b\u003e\u003c/div\u003e\n                \u003c/div\u003e\n              \u003c/div\u003e\n              \u003cdiv class=\"nc-content\"\u003e\n                \u003cdiv\u003e\n                  \u003cdiv class=\"nc-titlerow\"\u003e\n                    \u003ch2 id=\"consoleKpiTitle\"\u003eResolution Rate\u003c/h2\u003e\n                    \u003cspan class=\"nc-pill-feature\"\u003e\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M4.5 11.5 11.5 4.5M6 4.5h5.5V10\"/\u003e\u003c/svg\u003e\u003cspan\u003eTrending to goal\u003c/span\u003e\u003c/span\u003e\n                  \u003c/div\u003e\n                  \u003cdiv class=\"nc-meta\"\u003e\u003cspan\u003eLast measured \u003cb\u003eJun 15, 17:00\u003c/b\u003e\u003c/span\u003e\u003cspan\u003eWindows \u003cb\u003e14 / 14\u003c/b\u003e\u003c/span\u003e\u003cspan\u003eSample size \u003cb\u003e83\u003c/b\u003e\u003c/span\u003e\u003c/div\u003e\n                  \u003cdiv class=\"nc-statrow\"\u003e\n                    \u003cdiv class=\"nc-stats\"\u003e\n                      \u003cdiv class=\"nc-stat\"\u003e\u003cdiv class=\"k\"\u003eCurrent\u003c/div\u003e\u003cdiv class=\"row\"\u003e\u003cspan class=\"v\"\u003e61%\u003c/span\u003e\u003cspan class=\"nc-chip\"\u003e\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M4.5 11.5 11.5 4.5M6 4.5h5.5V10\"/\u003e\u003c/svg\u003e\u003cspan\u003e15.8%\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n                      \u003cdiv class=\"nc-stat\"\u003e\u003cdiv class=\"k\"\u003ePotential\u003c/div\u003e\u003cdiv class=\"row\"\u003e\u003cspan class=\"v\"\u003e84%\u003c/span\u003e\u003cspan class=\"nc-chip\"\u003e\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M8 3.5v9M3.5 8h9\"/\u003e\u003c/svg\u003e\u003cspan\u003e23 pts\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n                    \u003c/div\u003e\n                    \u003cdiv\u003e\n                      \u003cdiv class=\"nc-autocard\"\u003e\n                        \u003cdiv class=\"r1\"\u003e\n                          \u003cspan class=\"nc-sw\"\u003e\u003c/span\u003e\n                          \u003cspan class=\"lbl\"\u003eAuto-improve this KPI 
803with \u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"#fff\"\u003e\u003cpath d=\"M3 1.8 13.2 8l-4.5 1L6.4 13.6z\"/\u003e\u003c/svg\u003e Scout\u003c/span\u003e\n                          \u003cspan class=\"nc-daily\"\u003eDaily\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M5 6.5 8 3.5l3 3M5 9.5l3 3 3-3\"/\u003e\u003c/svg\u003e\u003c/span\u003e\n                        \u003c/div\u003e\n                        \u003cdiv class=\"r2\"\u003eLast ran on Jun 15, 17:00 with no changes\u003c/div\u003e\n                      \u003c/div\u003e\n                      \u003cdiv class=\"nc-hib\"\u003e\u003csvg width=\"11\" height=\"11\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"#666\" stroke-width=\"1.7\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M8 13V3M3.8 7.2 8 3l4.2 4.2\"/\u003e\u003c/svg\u003eHigher is better\u003c/div\u003e\n                    \u003c/div\u003e\n                  \u003c/div\u003e\n                \u003c/div\u003e\n                \u003cdiv class=\"nc-chart\" id=\"consoleChart\"\u003e\n                  \u003csvg width=\"1069\" height=\"300\" viewBox=\"0 0 1069 300\" fill=\"none\"\u003e\n                    \u003cdefs\u003e\n                      \u003clinearGradient id=\"heroNcGrad\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"220\" gradientUnits=\"userSpaceOnUse\"\u003e\n                        \u003cstop id=\"heroNcGradTop\" offset=\"0\" stop-color=\"#00cc99\" stop-opacity=\".02\"/\u003e\n                        \u003cstop id=\"heroNcGradBot\" offset=\"1\" stop-color=\"#008573\"/\u003e\n                      \u003c/linearGradient\u003e\n                      \u003clinearGradient id=\"heroChartShimmerGrad\" gradientUnits=\"objectBoundingBox\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"0\"\u003e\n                        \u003cstop stop-color=\"#fff\" stop-opacity=\"0\"\u003e\n                          \u003canimate attributeName=\"offset\" values=\"1.2;-0.4\" dur=\"5.5s\" repeatCount=\"indefinite\"/\u003e\n                        \u003c/stop\u003e\n                        \u003cstop stop-color=\"#fff\" stop-opacity=\".14\"\u003e\n                          \u003canimate attributeName=\"offset\" values=\"1.32;-0.28\" dur=\"5.5s\" repeatCount=\"indefinite\"/\u003e\n                        \u003c/stop\u003e\n                        \u003cstop stop-color=\"#fff\" stop-opacity=\".36\"\u003e\n                          \u003canimate attributeName=\"offset\" values=\"1.45;-0.15\" dur=\"5.5s\" repeatCount=\"indefinite\"/\u003e\n                        \u003c/stop\u003e\n                        \u003cstop stop-color=\"#fff\" stop-opacity=\".14\"\u003e\n                          \u003canimate attributeName=\"offset\" values=\"1.58;-0.02\" dur=\"5.5s\" repeatCount=\"indefinite\"/\u003e\n                        \u003c/stop\u003e\n                        \u003cstop stop-color=\"#fff\" stop-opacity=\"0\"\u003e\n                          \u003canimate attributeName=\"offset\" values=\"1.7;0.1\" dur=\"5.5s\" repeatCount=\"indefinite\"/\u003e\n                        \u003c/stop\u003e\n                      \u003c/linearGradient\u003e\n                      \u003cclipPath id=\"heroChartClip\"\u003e\u003crect id=\"heroChartClipRect\" x=\"-1327.25\" y=\"0\" width=\"2181.25\" height=\"300\"/\u003e\u003c/clipPath\u003e\n                    \u003c/defs\u003e\n                    \u003cg id=\"heroChartDraw\" clip-path=\"url(#heroChartClip)\"\u003e\n                      \u003cpath id=\"heroChartFill\" fill=\"url(#heroNcGrad)\" opacity=\".18\" d=\"M-1323.25 168.00 C-881.83 168.00, -440.42 168.00, 1.00 168.00 C34.33 168.00, 67.67 172.28, 101.00 178.00 C120.21 181.29, 139.41 187.33, 158.62 192.00 C177.82 196.67, 197.03 201.67, 216.23 206.00 C235.44 210.33, 254.64 218.00, 273.85 218.00 C293.05 218.00, 312.26 217.00, 331.46 212.00 C350.67 207.00, 369.87 188.00, 389.08 188.00 C408.28 188.00, 427.49 194.00, 446.69 194.00 C465.90 194.00, 485.10 156.00, 504.31 156.00 C523.51 156.00, 542.72 164.00, 561.92 164.00 C581.13 164.00, 600.33 122.00, 619.54 122.00 C638.74 122.00, 657.95 132.00, 677.15 132.00 C696.36 132.00, 715.56 98.00, 734.77 98.00 C753.97 98.00, 773.18 108.00, 792.38 108.00 C811.59 108.00, 830.79 86.67, 850.00 76.00 L850.00 0 L-1323.25 0 Z\"/\u003e\n                      \u003cpath id=\"heroChartLine\" stroke=\"#0d9b8a\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\" d=\"M-1323.25 168.00 C-881.83 168.00, -440.42 168.00, 1.00 168.00 C34.33 168.00, 67.67 172.28, 101.00 178.00 C120.21 181.29, 139.41 187.33, 158.62 192.00 C177.82 196.67, 197.03 201.67, 216.23 206.00 C235.44 210.33, 254.64 218.00, 273.85 218.00 C293.05 218.00, 312.26 217.00, 331.46 212.00 C350.67 207.00, 369.87 188.00, 389.08 188.00 C408.28 188.00, 427.49 194.00, 446.69 194.00 C465.90 194.00, 485.10 156.00, 504.31 156.00 C523.51 156.00, 542.72 164.00, 561.92 164.00 C581.13 
803164.00, 600.33 122.00, 619.54 122.00 C638.74 122.00, 657.95 132.00, 677.15 132.00 C696.36 132.00, 715.56 98.00, 734.77 98.00 C753.97 98.00, 773.18 108.00, 792.38 108.00 C811.59 108.00, 830.79 86.67, 850.00 76.00\"/\u003e\n                      \u003cpath id=\"heroChartLineShimmer\" d=\"M-1323.25 168.00 C-881.83 168.00, -440.42 168.00, 1.00 168.00 C34.33 168.00, 67.67 172.28, 101.00 178.00 C120.21 181.29, 139.41 187.33, 158.62 192.00 C177.82 196.67, 197.03 201.67, 216.23 206.00 C235.44 210.33, 254.64 218.00, 273.85 218.00 C293.05 218.00, 312.26 217.00, 331.46 212.00 C350.67 207.00, 369.87 188.00, 389.08 188.00 C408.28 188.00, 427.49 194.00, 446.69 194.00 C465.90 194.00, 485.10 156.00, 504.31 156.00 C523.51 156.00, 542.72 164.00, 561.92 164.00 C581.13 164.00, 600.33 122.00, 619.54 122.00 C638.74 122.00, 657.95 132.00, 677.15 132.00 C696.36 132.00, 715.56 98.00, 734.77 98.00 C753.97 98.00, 773.18 108.00, 792.38 108.00 C811.59 108.00, 830.79 86.67, 850.00 76.00\"/\u003e\n                    \u003c/g\u003e\n                    \u003cg id=\"consoleChartTipGroup\"\u003e\n                      \u003ccircle id=\"consoleChartGlow\" cx=\"850\" cy=\"76\" r=\"8.5\" fill=\"#00c8a0\"/\u003e\n                      \u003ccircle id=\"consoleChartTip\" cx=\"850\" cy=\"76\" r=\"3.5\" fill=\"#0d9b8a\"/\u003e\n                    \u003c/g\u003e\n                    \u003cg id=\"heroChartExperiments\" style=\"pointer-events:none\"\u003e\u003c/g\u003e\n                    \u003cg id=\"heroChartGuides\"\u003e\n                      \u003cline x1=\"-1600\" y1=\"27\" x2=\"798\" y2=\"27\" stroke=\"#BABABA\" stroke-width=\"1.6\" stroke-dasharray=\"1 7\" stroke-linecap=\"round\"/\u003e\n                      \u003cline x1=\"-1600\" y1=\"184\" x2=\"798\" y2=\"184\" stroke=\"#ab6400\" stroke-width=\"1.6\" stroke-dasharray=\"1 7\" stroke-linecap=\"round\"/\u003e\n                      \u003cline x1=\"-1600\" y1=\"231\" x2=\"774\" y2=\"231\" stroke=\"#dd4425\" stroke-width=\"1.6\" stroke-dasharray=\"1 7\" stroke-linecap=\"round\"/\u003e\n                      \u003ctext x=\"808\" y=\"31\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#9b9b9b\" letter-spacing=\".5\"\u003eGOAL\u003c/text\u003e\u003ctext x=\"846\" y=\"31\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#666\"\u003e70%\u003c/text\u003e\n                      \u003ctext x=\"808\" y=\"188\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#ab6400\" letter-spacing=\".5\"\u003eWARN\u003c/text\u003e\u003ctext x=\"846\" y=\"188\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#666\"\u003e25%\u003c/text\u003e\n                      \u003ctext x=\"784\" y=\"235\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#dd4425\" letter-spacing=\".5\"\u003eCRITICAL\u003c/text\u003e\u003ctext x=\"846\" y=\"235\" font-family=\"Geist Mono,monospace\" font-size=\"10\" fill=\"#666\"\u003e20%\u003c/text\u003e\n                    \u003c/g\u003e\n                    \u003cg id=\"consoleChartHover\" style=\"opacity:0;pointer-events:none\"\u003e\n                      \u003cline id=\"cchLine\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"248\" stroke=\"rgba(255,255,255,.22)\" stroke-width=\"1\" stroke-dasharray=\"2 4\"/\u003e\n                      \u003cg id=\"cchTip\"\u003e\n                        \u003crect id=\"cchBubble\" x=\"0\" y=\"0\" width=\"0\" height=\"0\" rx=\"5\" fill=\"rgba(20,20,21,.96)\" stroke=\"rgba(255,255,255,.12)\" stroke-width=\"1\"/\u003e\n                        \u003ctext id=\"cchVal\" x=\"0\" y=\"0\" font-family=\"Geist Sans,sans-serif\" font-size=\"12\" font-weight=\"600\" fill=\"#fff\"\u003e\u003c/text\u003e\n                        \u003ctext id=\"cchDate\" x=\"0\" y=\"0\" font-family=\"Geist Mono,monospace\" font-size=\"9\" fill=\"#8a8a8a\"\u003e\u003c/text\u003e\n                      \u003c/g\u003e\n                      \u003ccircle id=\"cchDot\" cx=\"0\" cy=\"0\" r=\"4\" fill=\"#0D9B8A\" stroke=\"#000\" stroke-width=\"1.5\"/\u003e\n                    \u003c/g\u003e\n                  \u003c/svg\u003e\n                  \u003cdiv class=\"nc-xaxis\" style=\"width:852px\"\u003e\u003cspan\u003eMarch \u0026#8217;26\u003c/span\u003e\u003cspan\u003eApril \u0026#8217;26\u003c/span\u003e\u003cspan\u003eMay \u0026#8217;26\u003c/span\u003e\u003cspan\u003eJune \u0026#8217;26\u003c/span\u003e\u003cspan\u003eJuly \u0026#8217;26\u003c/span\u003e\u003c/div\u003e\n                \u003c/div\u003e\n                \u003cdiv\u003e\n                  \u003cdiv class=\"nc-planbuild\"\u003e\n                    \u003cspan class=\"nc-pb on\"\u003e\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"#000\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M5.5 4h8M5.5 8h8M5.5 12h8M2.5 4h.01M2.5 8h.01M2.5 12h.01\"/\u003e\u003c/svg\u003ePlan\u003c/span\u003e\n                    \u003cspan class=\"nc-pb\"\u003e\u003csvg width=\"12\" height=\"12\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.5\" stroke-linejoin=\"round\"\u003e\u003cpath d=\"M9.5 2.5 13.5 6.5 6 14H2v-4z\"/\u003e\u003cpath d=\"M8 4.5l3.5 3.5\"/\u003e\u003c/svg\u003eBuild\u003c/span\u003e\n                  \u003c/div\u003e\n                  \u003cdiv class=\"nc-opps-h\"\u003e\u003csvg width=\"15\" height=\"15\" viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"#fff\" stroke-width=\"1.5\" stroke-linecap=\"round\"\u003e\u003cpath d=\"M13.5 2.5 8.8 7.2M13.5 2.5H9.8M13.5 2.5v3.7\"/\u003e\u003cpath d=\"M13.5 9v3a1.5 1.5 0 0 1-1.5 1.5H4A1.5 1.5 0 0 1 2.5 12V4A1.5 1.5 0 0 1 4 2.5h3\"/\u003e\u003c/svg\u003eTop opportunities\u003c/div\u003e\n                  \u003cdiv class=\"nc-opp\"\u003e\u003cspan class=\"n\"\u003e1\u003c/span\u003e\u003cdiv class=\"grow\"\u003e\n                    \u003ch3\u003eOffer delivery upgrades\u003c/h3\u003e\n                    \u003cdiv class=\"desc\"\u003eCallers checking on an order can upgrade to express delivery in the same call.\u003c/div\u003e\n                  \u003c/div\u003e\u003c/div\u003e\n                  \u003cdiv class=\"nc-opp\"\u003e\u003cspan class=\"n\"\u003e2\u003c/span\u003e\u003cdiv class=\"grow\"\u003e\n                    \u003ch3\u003eShare delivery status up front\u003c/h3\u003e\n                    \u003cdiv class=\"desc\"\u003eThe agent can open with the order’s tracking status, before callers ask.\u003c/div\u003e\n                  \u003c/div\u003e\u003c/div\u003e\n                \u003c/div\u003e\n              \u003c/div\u003e\n            \u003c/div\u003e\u003c/div\u003e\n          \u003c/div\u003e\n        \u003c/div\u003e\n        \u003csvg class=\"bp-draw\" aria-hidden=\"true\" focusable=\"false\"\u003e\u003c/svg\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"hc-m\" aria-hidden=\"true\" data-cut=\"frame\"\u003e\n              \u003cdiv class=\"mc-bar\" data-cut=\"bar\"\u003e\n                \u003cspan class=\"mc-dd\"\u003e\u003csvg viewBox=\"70 53 360 360\" fill=\"none\" aria-hidden=\"true\"\u003e\u003cpath d=\"M309.179 112C335.646 112 355.582 136.891 350.083 163.166L310.897 348.814L314.335 354H263.119L306.085 150.72H295.773L253.838 348.814L257.275 354H206.059L249.026 150.72H238.714L196.779 348.814L200.216 354H149L198.841 117.531L195.404 112H309.179Z\" fill=\"#EE1F53\"/\u003e\u003c/svg\u003e\u003c/span\u003e\n                \u003cspan class=\"mc-crumb\"\u003eMahjongAI \u003ci\u003e/\u003c/i\u003e Operations\u003c/span\u003e\n                \u003cspan class=\"mc-scout\"\u003e\u003csvg width=\"11\" height=\"11\" viewBox=\"0 0 16 16\" fill=\"currentColor\" aria-hidden=\"true\"\u003e\u003cpath d=\"M3 1.8 13.2 8l-4.5 1L6.4 13.6z\"/\u003e\u003c/svg\u003eScout\u003c/span\u003e\n              \u003c/div\u003e\n              \u003cdiv class=\"mc-khead\" data-cut=\"card\"\u003e\n                \u003cdiv class=\"mc-row1\"\u003e\n                  \u003ch3 class=\"mc-title\"\u003eResolution Rate\u003c/h3\u003e\n                  \u003cspan class=\"mc-pill\"\u003e\u003csvg width=\"11\" height=\"11\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"\u003e\u003cpath d=\"M4.5 11.5 11.5 4.5M6 4.5h5.5V10\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"/\u003e\u003c/svg\u003eTrending to goal\u003c/span\u003e\n                \u003c/div\u003e\n                \u003cdiv class=\"mc-stats\"\u003e\n                  \u003cdiv class=\"mc-stat\"\u003e\u003cspan class=\"mc-k\"\u003eCurrent\u003c/span\u003e\u003cspan class=\"mc-v\"\u003e61%\u003cem class=\"mc-chip\"\u003e\u003csvg width=\"10\" height=\"10\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"\u003e\u003cpath d=\"M4.5 11.5 11.5 4.5M6 4.5h5.5V10\" stroke=\"currentColor\" stroke-width=\"1.9\" stroke-linecap=\"round\" stroke-linejoin=\"round\"/\u003e\u003c/svg\u003e15.8%\u003c/em\u003e\u003c/span\u003e\u003c/div\u003e\n                  \u003cdiv class=\"mc-stat\"\u003e\u003cspan class=\"mc-k\"\u003ePotential\u003c/span\u003e\u003cspan class=\"mc-v\"\u003e84%\u003cem class=\"mc-chip mc-muted\"\u003e+23 pts\u003c/em\u003e\u003c/span\u003e\u003c/div\u003e\n                \u003c/div\u003e\n              \u003c/div\u003e\n              \u003cdiv class=\"mc-chart\" data-cut=\"card\"\u003e\n                \u003csvg viewBox=\"0 0 344 196\" fill=\"none\" aria-hidden=\"true\"\u003e\n                  \u003cdefs\u003e\n                    \u003clinearGradient id=\"mcFill\" x1=\"0\" y1=\"0\" x2=\"0\" y2=\"196\" gradientUnits=\"userSpaceOnUse\"\u003e\n                      \u003cstop class=\"mc-fill-top\" offset=\"0\" stop-color=\"#0d9b8a\" stop-opacity=\".16\"/\u003e\n                      \u003cstop offset=\".7\" stop-color=\"#0d9b8a\" stop-opacity=\".02\"/\u003e\n                      \u003cstop class=\"mc-fill-bot\" offset=\"1\" stop-color=\"#0a7d6b\" stop-opacity=\"0\"/\u003e\n                    \u003c/linearGradient\u003e\n                    \u003clinearGradient id=\"mcSheen\" gradientUnits=\"objectBoundingBox\" x1=\"0\" y1=\"0\" x2=\"1\" y2=\"0\"\u003e\n                      \u003cstop stop-color=\"#fff\" stop-opacity=\"0\"\u003e\u003canimate attributeName=\"offset\" values=\"1.25;-0.4\" dur=\"4.6s\" repeatCount=\"indefinite\"/\u003e\u003c/stop\u003e\n                      \u003cstop stop-color=\"#fff\" stop-opacity=\".55\"\u003e\u003canimate attributeName=\"offset\" values=\"1.4;-0.25\" dur=\"4.6s\" repeatCount=\"indefinite\"/\u003e\u003c/stop\u003e\n                      \u003cstop stop-color=\"#fff\" stop-opacity=\"0\"\u003e\u003canimate attributeName=\"offset\" values=\"1.55;-0.1\" dur=\"4.6s\" repeatCount=\"indefinite\"/\u003e\u003c/stop\u003e\n                    \u003c/linearGradient\u003e\n                  \u003c/defs\u003e\n                  \u003cg class=\"mc-guides\"\u003e\n                    \u003cline x1=\"8\" y1=\"34\" x2=\"270\" y2=\"34\" stroke=\"#5f5f5f\" stroke-width=\"1.4\" stroke-dasharray=\"0.5 6\" stroke-linecap=\"round\"/\u003e\n                    \u003cline x1=\"8\" y1=\"150\" x2=\"270\" y2=\"150\" stroke=\"#7a5312\" stroke-width=\"1.4\" stroke-dasharray=\"0.5 6\" stroke-linecap=\"round\"/\u003e\n                    \u003ctext class=\"mc-glbl\" x=\"338\" y=\"37\" text-anchor=\"end\" fill=\"#8a8a8a\"\u003eGOAL 70%\u003c/text\u003e\n                    \u003ctext class=\"mc-glbl\" x=\"338\" y=\"153\" text-anchor=\"end\" fill=\"#9a6a1a\"\u003eWARN 25%\u003c/text\u003e\n                  \u003c/g\u003e\n                  \u003cpath class=\"mc-area\" d=\"M8 146 L50 141 L92 135 L134 127 L176 117 L216 104 L256 86 L292 58 L292 190 L8 190 Z\" fill=\"url(#mcFill)\"/\u003e\n                  \u003cpath class=\"mc-line\" pathLength=\"1\" d=\"M8 146 L50 141 L92 135 L134 127 L176 117 L216 104 L256 86 L292 58\" stroke=\"#0d9b8a\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\"/\u003e\n                  \u003cpath class=\"mc-sheen\" d=\"M8 146 L50 141 L92 135 L134 127 L176 117 L216 104 L256 86 L292 58\" stroke=\"url(#mcSheen)\" stroke-width=\"2.4\" stroke-linecap=\"round\" stroke-linejoin=\"round\" fill=\"none\"/\u003e\n                  \u003ccircle class=\"mc-tip-glow\" cx=\"292\" cy=\"58\" r=\"8.5\" fill=\"#0d9b8a\"/\u003e\n                  \u003ccircle class=\"mc-tip\" cx=\"292\" cy=\"58\" r=\"3.6\" fill=\"#0d9b8a\" stroke=\"#0a0a0b\" stroke-width=\"1.4\"/\u003e\n                \u003c/svg\u003e\n              \u003c/div\u003e\n              \u003cdiv class=\"mc-opp\" data-cut=\"card\"\u003e\n                \u003cspan class=\"mc-oh\"\u003e\u003csvg width=\"11\" height=\"11\" viewBox=\"0 0 16 16\" fill=\"none\" aria-hidden=\"true\"\u003e\u003cpath d=\"M4.5 11.5 11.5 4.5M6 4.5h5.5V10\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"/\u003e\u003c/svg\u003eTop opportunity\u003c/span\u003e\n                \u003cdiv class=\"mc-orow\"\u003e\u003cspan class=\"mc-n\"\u003e1\u003c/span\u003e\u003cdiv class=\"mc-otext\"\u003e\u003cb\u003eOffer delivery upgrades\u003c/b\u003e\u003cspan\u003eCallers checking an order can upgrade to express.\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n              \u003c/div\u003e\n              \u003csvg class=\"bp-draw\" aria-hidden=\"true\" focusable=\"false\"\u003e\u003c/svg\u003e\n            \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"heronote\" data-rise=\"note\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\n      \u003cp\u003e\u003cstrong\u003eScout works alongside your team.\u003c/strong\u003e Build an agent, investigate behavior, propose a change, or run a test.\u003c/p\u003e\u003c/div\u003e\n  \u003c/div\u003e\n  \n  \u003cdiv class=\"railhead\" id=\"railhead\" aria-hidden=\"true\" data-rise=\"note\"\u003e\n    \u003cdiv class=\"rh-i\"\u003e\u003cb\u003e01\u003c/b\u003e\u003cspan class=\"w\"\u003eBuild\u003c/span\u003e\u003c/div\u003e\n    \u003cdiv class=\"rh-i\"\u003e\u003cb\u003e02\u003c/b\u003e\u003cspan class=\"w\"\u003eObserve\u003c/span\u003e\u003c/div\u003e\n    \u003cdiv class=\"rh-i\"\u003e\u003cb\u003e03\u003c/b\u003e\u003cspan class=\"w\"\u003eImprove\u003c/span\u003e\u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003cdiv class=\"spinewrap\"\u003e\n\u003cdiv class=\"spine\" id=\"spine\" aria-hidden=\"true\"\u003e\n  \u003csvg id=\"railsvg\"\u003e\n    \u003cdefs\u003e\u003clinearGradient id=\"litgrad\" gradientUnits=\"userSpaceOnUse\"\u003e\n      \u003cstop offset=\"0\" stop-color=\"#FFFFFF\" stop-opacity=\"0\"/\u003e\n      \u003cstop offset=\"0.72\" stop-color=\"#FFFFFF\" stop-opacity=\"0.34\"/\u003e\n      \u003cstop offset=\"1\" stop-color=\"#FFFFFF\" stop-opacity=\"0.82\"/\u003e\n    \u003c/linearGradient\u003e\u003c/defs\u003e\n    \u003cpath class=\"rail-track\" id=\"railtrack\"/\u003e\u003cpath class=\"rail-fill\" id=\"railfill\"/\u003e\n    \u003cpath class=\"rail-lit\" id=\"raillit\"/\u003e\u003c/svg\u003e\n\u003c/div\u003e\n\u003cdiv class=\"spine-dot\" id=\"spinedot\"\u003e\n  \u003cbutton class=\"pod-toggle\" id=\"podtoggle\" type=\"button\" aria-label=\"Page index\" aria-expanded=\"false\" aria-controls=\"pod\"\u003e\u003c/button\u003e\n  \u003cdiv class=\"pod-surface\"\u003e\u003cnav class=\"pod\" id=\"pod\" aria-label=\"Page index\"\u003e\u003c/nav\u003e\u003cdiv class=\"pod-mark\" id=\"podmark\"\u003e\u003c/div\u003e\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003cdiv class=\"chapter\" id=\"build\"\u003e\n\u003cdiv class=\"stage rv\"\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"stagerule\"\u003e\u003c/div\u003e\n    \u003cdiv class=\"stageband\"\u003e\n      \u003cdiv class=\"stagehead\"\u003e\n        \u003cdiv class=\"num\"\u003e01\u003c/div\u003e\n        \u003ch2 class=\"word\"\u003eBuild\u003c/h2\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"stagefoot\"\u003e\n        \u003cdiv\u003e\u003cp class=\"script\"\u003eDescribe the agent. Make it yours.\u003c/p\u003e\n          \u003cp class=\"line\"\u003ePolicies, knowledge, and connected tools define what your agent can do.\u003c/p\u003e\u003c/div\u003e\n        \u003cdiv class=\"stagenote\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\n          \u003cp\u003e\u003cstrong\u003eScout builds it with you.\u003c/strong\u003e Ask it to draft or update instructi
803ons and connect the tools a workflow needs.\u003c/p\u003e\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"stack\"\u003e\n\u003csection aria-labelledby=\"build-feature-0\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003ePolicies\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"build-feature-0\"\u003eInstructions you can read. Behavior you can change.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eDefine scenarios, brand voice, and rules. Review the draft before publishing a new agent version.\u003c/p\u003e\n    \u003c/div\u003e\n    \n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a scenario in the policy editor\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003ePolicies\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eScenario\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cspan class=\"pill\" data-state data-tip=\"Your edits. Customers don’t see them until you publish.\"\u003eDraft\u003c/span\u003e\u003cbutton type=\"button\" class=\"key\" data-publish data-tip=\"Makes this draft the version customers talk to.\"\u003ePublish\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"pol-sync\"\u003e\u003cspan\u003e\u003csvg viewBox=\"0 0 16 16\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"\u003e\u003cpath d=\"M13 5.5A5 5 0 0 0 3.6 4.2L2.5 5.5\"/\u003e\u003cpath d=\"M2.5 2.5v3h3\"/\u003e\u003cpath d=\"M3 10.5a5 5 0 0 0 9.4 1.3l1.1-1.3\"/\u003e\u003cpath d=\"M13.5 13.5v-3h-3\"/\u003e\u003c/svg\u003eSynced across 2 agents. Edits apply to both.\u003c/span\u003e\u003cbutton type=\"button\" class=\"key\" aria-expanded=\"false\" data-x\u003eEdit sync\u003c/button\u003e\u003c/div\u003e\n        \u003cdiv class=\"pop\" hidden\u003e\u003cspan\u003eShared by\u003c/span\u003e\u003cspan class=\"ag on\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#agt\"/\u003e\u003c/svg\u003eService agent\u003c/span\u003e\u003cspan class=\"ag\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#agt\"/\u003e\u003c/svg\u003eBilling agent\u003c/span\u003e\u003c/div\u003e\n        \u003ch4 class=\"pol-t\"\u003eService Appointment\u003c/h4\u003e\n        \u003cp class=\"pol-i\"\u003eUse when a customer wants to book or move an appointment.\u003c/p\u003e\n        \u003col class=\"flow\"\u003e\n          \u003cli\u003e\u003cb\u003e1.\u003c/b\u003e\u003cdiv\u003e\u003cp\u003e\u003cstrong\u003eCheck availability\u003c/strong\u003e with \u003ccode class=\"id\" data-tip=\"A tool the agent uses to look up open times.\"\u003efind_available_appointments\u003c/code\u003e.\u003c/p\u003e\n            \u003cul\u003e\n              \u003cli\u003e\u003cp\u003e\u003cstrong\u003eIf a time is open:\u003c/strong\u003e offer an available appointment time.\u003c/p\u003e\u003c/li\u003e\n              \u003cli\u003e\u003cp\u003e\u003cstrong\u003eIf nothing fits:\u003c/strong\u003e follow the scenario \u003cem class=\"lnk\" data-tip=\"Another scenario. The agent switches to it.\"\u003e“Waitlist”\u003c/em\u003e.\u003c/p\u003e\u003c/li\u003e\n            \u003c/ul\u003e\u003c/div\u003e\u003c/li\u003e\n          \u003cli\u003e\u003cb\u003e2.\u003c/b\u003e\u003cdiv\u003e\u003cp\u003e\u003cstrong\u003eIf a person is needed,\u003c/strong\u003e transfer with \u003ccode class=\"id\" data-tip=\"A built-in action that hands the chat to a person.\"\u003etransfer_conversation\u003c/code\u003e.\u003ci class=\"caret\"\u003e\u003c/i\u003e\u003c/p\u003e\u003c/div\u003e\u003c/li\u003e\n        \u003c/ol\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"build-feature-1\"\u003e\n  \u003cdiv class=\"wrap sec\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eTool access\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"build-feature-1\"\u003eGive the agent the tools to finish the job.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eAttach APIs to an agent and control how they can be called. An available integration is not automatically an available agent tool.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: APIs overview\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eData sources\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eAPIs overview\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cbutton type=\"button\" class=\"key\" data-tip-only data-tip=\"Choose which of your team’s APIs this agent can use.\"\u003eManage APIs\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"sect\"\u003eAttached APIs\u003c/div\u003e\n        \u003cbutton type=\"button\" class=\"api\" aria-expanded=\"false\" data-x\u003e\u003cspan class=\"an\"\u003efind_available_appointments\u003c/span\u003e\u003cspan class=\"mth\" data-tip=\"Reads data. Changes nothing.\"\u003eGET\u003c/span\u003e\u003cspan class=\"pill g\" data-tip=\"The agent decides when to call it.\"\u003eLLM Available\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n        \u003cdiv class=\"apid\" hidden\u003e\u003cp\u003eReturns the open appointment times for a day.\u003c/p\u003e\u003cdiv class=\"apig\"\u003e\u003cspan class=\"k\"\u003eEndpoint\u003c/span\u003e\u003ccode\u003eapi.example.com/v1/availability\u003c/code\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cbutton type=\"button\" class=\"api\" aria-expanded=\"false\" data-x\u003e\u003cspan class=\"an\"\u003ecreate_booking\u003c/span\u003e\u003cspan class=\"mth\" data-tip=\"Writes data: it creates s
803omething.\"\u003ePOST\u003c/span\u003e\u003cspan class=\"pill\" data-tip=\"Only your code calls it, never the agent on its own.\"\u003eVia Codeblock\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n        \u003cdiv class=\"apid\" hidden\u003e\u003cp\u003eBooks the time the customer chose.\u003c/p\u003e\u003cdiv class=\"apig\"\u003e\u003cspan class=\"k\"\u003eEndpoint\u003c/span\u003e\u003ccode\u003eapi.example.com/v1/bookings\u003c/code\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"sect\"\u003eDefault Actions\u003c/div\u003e\n        \u003cbutton type=\"button\" class=\"api\" aria-expanded=\"false\" data-x\u003e\u003cspan class=\"an\"\u003etransfer_conversation\u003c/span\u003e\u003cspan class=\"mth\" data-tip=\"Writes data: it hands the chat over.\"\u003ePOST\u003c/span\u003e\u003cspan class=\"pill b\" data-tip=\"Built in. Every agent can do this.\"\u003eDefault Action\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n        \u003cdiv class=\"apid\" hidden\u003e\u003cp\u003eHands the conversation to a person, with its context.\u003c/p\u003e\u003cdiv class=\"apig\"\u003e\u003cspan class=\"k\"\u003eEndpoint\u003c/span\u003e\u003ccode\u003ebuilt-in\u003c/code\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"sect\"\u003eIn your team, not attached\u003c/div\u003e\n        \u003cdiv class=\"api off\"\u003e\u003cspan class=\"an\"\u003eadd_service\u003c/span\u003e\u003cspan class=\"mth\" data-tip=\"Writes data: it adds a service to a booking.\"\u003ePOST\u003c/span\u003e\u003cbutton type=\"button\" class=\"key\" data-attach data-tip=\"Lets this agent call it.\"\u003eAttach\u003c/button\u003e\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"build-feature-2\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eShared resources\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"build-feature-2\"\u003eConnect your systems. Reuse your knowledge.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eGive agents access to selected knowledge, shared policies, APIs, and code. Keep reusable resources separate from each agent’s configuration.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a knowledge base\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eKnowledge base\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eService policies\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cbutton type=\"button\" class=\"key\" data-tip-only data-tip=\"Adds documents from a file.\"\u003eImport\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"att\"\u003e\u003cspan\u003eAttached to\u003c/span\u003e\u003cspan class=\"ag on\" data-tip=\"Uses these documents to answer.\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#agt\"/\u003e\u003c/svg\u003eService agent\u003c/span\u003e\u003cspan class=\"ag\" data-tip=\"Uses the same documents. One copy, two agents.\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#agt\"/\u003e\u003c/svg\u003eBilling agent\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"kb\"\u003e\n          \u003cdiv class=\"kb-h\"\u003e\u003cspan\u003eTitle\u003c/span\u003e\u003cspan\u003eTags\u003c/span\u003e\u003cspan\u003e\u003c/span\u003e\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"kb-r\" aria-expanded=\"false\" data-x\u003e\u003cspan\u003eRescheduling an appointment\u003c/span\u003e\u003cspan class=\"tg\"\u003e\u003ci\u003ebooking\u003c/i\u003e\u003ci class=\"x2\"\u003ereschedule\u003c/i\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n          \u003cdiv class=\"kb-d\" hidden\u003eAppointments can move up to 24 hours before they start, at no cost.\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"kb-r\" aria-expanded=\"false\" data-x\u003e\u003cspan\u003eAdd-on services\u003c/span\u003e\u003cspan class=\"tg\"\u003e\u003ci\u003eservices\u003c/i\u003e\u003ci class=\"x2\"\u003epricing\u003c/i\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n          \u003cdiv class=\"kb-d\" hidden\u003eAny visit can add a second service in the same slot.\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"kb-r\" aria-expanded=\"false\" data-x\u003e\u003cspan\u003eOpening hours by location\u003c/span\u003e\u003cspan class=\"tg\"\u003e\u003ci\u003ehours\u003c/i\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n          \u003cdiv class=\"kb-d\" hidden\u003eMost locations are open 8 am to 6 pm, Monday to Saturday.\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"kb-r\" aria-expanded=\"false\" data-x\u003e\u003cspan\u003eWhat to bring to a visit\u003c/span\u003e\u003cspan class=\"tg\"\u003e\u003ci\u003eprep\u003c/i\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n          \u003cdiv class=\"kb-d\" hidden\u003eThe booking confirmation and the item being serviced.\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"lf\"\u003eViewing 4 of 214 documents\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"chapter\" id=\"observe\"\u003e\n\u003cdiv class=\"stage rv\"\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"stagerule\"\u003e\u003c/div\u003e\n    \u003cdiv class=\"stageband\"\u003e\n      \u003cdiv class=\"stagehead\"\u003e\n        \u003cdiv class=\"num\"\u003e02\u003c/div\u003e\n        \u003ch2 class=\"word\"\u003eObserve\u003c/h2\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"stagefoot\"\u003e\n        \u003cdiv\u003e\u003cp class=\"script\"\u003eEvery outcome has a story.\u003c/p\u003e\n          \u003cp class=\"line\"\u003eMove from performance measures to the conversations and actions behind them.\u003c/p\u003e\u003c/div\u003e\n        \u003cdiv class=\"stagenote\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\n          \u003cp\u003e\u003cstrong\u003eScout finds the story behind a number.\u003c/strong\u003e Ask which conversations moved a metric, and why the agent acted as it did.\u003c/p\u003e\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"stack\"\u003e\n\u003csection aria-labelledby=\"observe-feature-0\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eConversations\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"observe-feature-0\"\u003eGo from a metric to the conversation.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eOpen the cases behind a number. Follow their interactions, customer messages, agent responses, and actions.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a ticket transcript\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003e\u003cspan data-tip=\"The KPI you started from.\"\u003eBooking rate 64%\u003c/span\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cspan\u003e\u003cspan data-tip=\"The conversations that ended in a booking.\"\u003eBooked · 755\u003c/span\u003e\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003e#4821\u003c/b\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex chat\"\u003e\n        \u003cdiv class=\"seg\" role=\"tablist\" aria-label=\"View\"\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"true\" data-tab=\"conv\"\u003eConversation\u003c/button\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"false\" data-tab=\"ana\"\u003eAnalysis\u003c/button\u003e\u003c/div\u003e\n        \u003cdiv class=\"chatp\" data-pane=\"conv\"\u003e\n          \u003cdiv class=\"msg c\"\u003e\u003cp\u003eI need to move my appointment to Friday.\u
803003c/p\u003e\u003cspan class=\"mt\"\u003eCustomer · 2:14 pm\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"msg a\"\u003e\u003cp\u003eHappy to. What time works for you?\u003c/p\u003e\u003cspan class=\"mt\"\u003eService agent v12 · 2:14 pm\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"msg c\"\u003e\u003cp\u003eAfternoon, if possible.\u003c/p\u003e\u003cspan class=\"mt\"\u003eCustomer · 2:14 pm\u003c/span\u003e\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"evt\" aria-expanded=\"false\" data-x\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#evt\"/\u003e\u003c/svg\u003e\u003cspan\u003efind_available_appointments\u003c/span\u003e\u003cem\u003e3 open times\u003c/em\u003e\u003csvg class=\"dn\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003c/button\u003e\n          \u003cdiv class=\"evd\" hidden\u003e\u003cspan\u003eAsked for\u003c/span\u003e\u003cb\u003eFriday afternoon\u003c/b\u003e\u003cspan\u003eGot back\u003c/span\u003e\u003cb\u003e2:30, 3:15, 4:00\u003c/b\u003e\u003c/div\u003e\n          \u003cdiv class=\"msg a\"\u003e\u003cp\u003eFriday has 2:30, 3:15 or 4:00.\u003c/p\u003e\u003cspan class=\"mt\"\u003eService agent v12 · 2:15 pm\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"msg c\"\u003e\u003cp\u003e2:30 works.\u003c/p\u003e\u003cspan class=\"mt\"\u003eCustomer · 2:15 pm\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"evt end\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#evt\"/\u003e\u003c/svg\u003e\u003cspan\u003ecreate_booking\u003c/span\u003e\u003cem\u003eBooked · Friday, 2:30\u003c/em\u003e\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"chatp\" data-pane=\"ana\" hidden\u003e\n          \u003cp class=\"an-h\"\u003eWhat happened\u003c/p\u003e\n          \u003col class=\"tl\"\u003e\n            \u003cli class=\"y\"\u003e\u003cspan class=\"st\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cp\u003eThe customer asked to move their appointment to Friday.\u003c/p\u003e\u003c/li\u003e\n            \u003cli class=\"y\"\u003e\u003cspan class=\"st\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cp\u003eThe agent looked up open times with \u003ccode class=\"id\"\u003efind_available_appointments\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n            \u003cli class=\"y\"\u003e\u003cspan class=\"st\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cp\u003eIt offered three times, and the customer chose 2:30.\u003c/p\u003e\u003c/li\u003e\n            \u003cli class=\"y\"\u003e\u003cspan class=\"st\"\u003e\u003csvg aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cp\u003e\u003cstrong\u003eThe agent booked it\u003c/strong\u003e with \u003ccode class=\"id\"\u003ecreate_booking\u003c/code\u003e.\u003c/p\u003e\u003c/li\u003e\n          \u003c/ol\u003e\n          \u003cdiv class=\"an-r\"\u003e\u003cspan class=\"pill g\"\u003eResolved\u003c/span\u003e\u003cspan\u003eMoved to Friday at 2:30.\u003c/span\u003e\u003c/div\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"observe-feature-1\"\u003e\n  \u003cdiv class=\"wrap sec\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eEvaluation details\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"observe-feature-1\"\u003eSee the evidence behind the assessment.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eInspect resolution, sentiment, and other extracted fields alongside the conversation. Evaluation criteria can be configured for your agent.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a ticket’s analysis\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eTickets\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003e#4821\u003c/b\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex tk\"\u003e\n        \u003cspan class=\"pill g\" data-tip=\"The customer got what they came for.\"\u003eResolved\u003c/span\u003e\n        \u003ch4 class=\"tk-s\"\u003eCustomer moved to Frid
803ay at 2:30. Booking confirmed.\u003c/h4\u003e\n        \u003cdiv class=\"tk-m\"\u003e\u003cspan\u003e1m 12s\u003c/span\u003e\u003cspan\u003eSep 16, 2:14 pm\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eHallucination\u003c/span\u003e\u003cspan class=\"hm\" data-tip=\"Low: the agent didn’t make anything up.\"\u003e\u003cem\u003eLow\u003c/em\u003e\u003ci\u003e\u003c/i\u003e\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eSentiment\u003c/span\u003e\u003cspan class=\"pill g\" data-tip=\"How the customer felt, read from the conversation.\"\u003ePositive\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eIntent\u003c/span\u003e\u003cspan class=\"pill\" data-tip=\"What the customer wanted.\"\u003eReschedule appointment\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"tk-r\"\u003e\u003cspan class=\"cf\" data-tip=\"A field you defined for this agent: was a booking made?\"\u003ebooking_confirmed\u003c/span\u003e\u003cspan class=\"pill g\"\u003etrue\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"seg ul\" role=\"tablist\" aria-label=\"Details\"\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"true\" data-tab=\"ov\"\u003eOverview\u003c/button\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"false\" data-tab=\"in\"\u003eInteractions\u003c/button\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"false\" data-tab=\"md\"\u003eMetadata\u003c/button\u003e\u003c/div\u003e\n        \u003cdiv class=\"tkp\" data-pane=\"ov\"\u003e\u003cp class=\"tk-h\"\u003eActions taken\u003c/p\u003e\n          \u003cp class=\"tk-p\"\u003eRan \u003cspan class=\"lnk\"\u003efind_available_appointments\u003c/span\u003e and offered three times. Booked 2:30 with \u003cspan class=\"lnk\"\u003ecreate_booking\u003c/span\u003e.\u003c/p\u003e\u003c/div\u003e\n        \u003cdiv class=\"tkp\" data-pane=\"in\" hidden\u003e\n          \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eChat with Service agent\u003c/span\u003e\u003cspan class=\"tk-v\"\u003e1m 12s\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eEarlier contacts\u003c/span\u003e\u003cspan class=\"tk-v\"\u003eNone\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"tkp\" data-pane=\"md\" hidden\u003e\n          \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eChannel\u003c/span\u003e\u003cspan class=\"tk-v\"\u003eChat\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"tk-r\"\u003e\u003cspan\u003eAgent version\u003c/span\u003e\u003cspan class=\"tk-v\"\u003eLive v12\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"observe-feature-2\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eQuality review\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"observe-feature-2\"\u003eFind patterns across your conversations.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eReview quality measures over time, spot what’s working, and route cases into human review.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: tickets that share a pattern\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eReview\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eTickets\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cbutton type=\"button\" class=\"key\" data-send disabled data-tip=\"Sends the tickets you pick to your team, to confirm the pattern.\"\u003eSend to review\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"flt\"\u003e\u003cspan class=\"fi\"\u003eMatch all\u003c/span\u003e\u003cspan class=\"fc\" data-tip=\"Only tickets where the agent offered a choice of three open times.\"\u003eTimes offered \u003cem\u003eis\u003c/em\u003e 3\u003c/span\u003e\u003cspan class=\"fc\" data-tip=\"Only tickets where the customer got what they came for.\"\u003eResolution \u003cem\u003eis\u003c/em\u003e Resolved\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"aqa\"\u003e\n          \u003cdiv class=\"aqa-h\"\u003e\u003cspan\u003e\u003c/span\u003e\u003cspan\u003eDescription\u003c/span\u003e\u003cspan class=\"cr\"\u003eCreated\u003c/span\u003e\u003cspan\u003eOutcome\u003c/span\u003e\u003c/div\u003e\n          \u003cbutton type=\"button\" class=\"aqa-r\" aria-pressed=\"false\"\u003e\u003cspan class=\"ck\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003cspan\u003eMoved to Saturday, booked\u003c/span\u003e\u003cspan class=\"cr\"\u003eSep 18, 4:02 pm\u003c/span\u003e\u003cspan class=\"pill g\"\u003eBooked\u003c/span\u003e\u003c/button\u003e\n          \u003cbutton type=\"button\" class=\"aqa-r\" aria-pressed=\"false\"\u003e\u003cspan class=\"ck\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003cspan\u003eNew visit, booked\u003c/span\u003e\u003cspan class=\"cr\"\u003eSep 18, 11:37 am\u003c/span\u003e\u003cspan class=\"pill g\"\u003eBooked\u003c/span\u003e\u003c/button\u003e\n          \u003cbutton type=\"button\" class=\"aqa-r\" aria-pressed=\"false\"\u003e\u003cspan class=\"ck\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003cspan\u003eMoved to Monday, booked\u003c/span\u003e\u003cspan class=\"cr\"\u003eSep 17, 3:15 pm\u003c/span\u003e\u003cspan class=\"pill g\"\u003eBooked\u003c/span\u003e\u003c/button\u003e\n          \u003cbutton type=\"button\" class=\"aqa-r\" aria-pressed=\"false\"\u003e\u003cspan class=\"ck\" aria-hidden=\"true\"\u003e\u003c/span\u003e\u003cspan\u003eMoved to Frid
803ay, booked\u003c/span\u003e\u003cspan class=\"cr\"\u003eSep 16, 2:14 pm\u003c/span\u003e\u003cspan class=\"pill g\"\u003eBooked\u003c/span\u003e\u003c/button\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"lf\" data-selnote\u003e212 tickets since Sep 12\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"chapter\" id=\"improve\"\u003e\n\u003cdiv class=\"stage rv\"\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"stagerule\"\u003e\u003c/div\u003e\n    \u003cdiv class=\"stageband\"\u003e\n      \u003cdiv class=\"stagehead\"\u003e\n        \u003cdiv class=\"num\"\u003e03\u003c/div\u003e\n        \u003ch2 class=\"word\"\u003eImprove\u003c/h2\u003e\n      \u003c/div\u003e\n      \u003cdiv class=\"stagefoot\"\u003e\n        \u003cdiv\u003e\u003cp class=\"script\"\u003eMake the next version better.\u003c/p\u003e\n          \u003cp class=\"line\"\u003eFollow one change from conversation evidence to a measured comparison.\u003c/p\u003e\u003c/div\u003e\n        \u003cdiv class=\"stagenote\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\n          \u003cp\u003e\u003cstrong\u003eScout proposes the next version.\u003c/strong\u003e Give it a KPI. It grounds each change in conversation evidence and tests it before you publish.\u003c/p\u003e\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/div\u003e\n\n\u003cdiv class=\"stack\"\u003e\n\u003csection aria-labelledby=\"improve-feature-0\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eObjectives\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"improve-feature-0\"\u003eDefine what success means.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eSpecify the outcome you want to measure and which conversations qualify. Track objectives and guardrails for your agents.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a KPI definition\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eKPIs\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eAppointment booking rate\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cbutton type=\"button\" class=\"key\" data-tip-only data-tip=\"Change the target, who’s counted, and the limits.\"\u003eEdit KPI\u003ckbd\u003eE\u003c/kbd\u003e\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"kst\"\u003e\u003cdiv data-tip=\"Share of customers who asked for an appointment and got one, last 7 days.\"\u003e\u003cspan class=\"k\"\u003eCurrent\u003c/span\u003e\u003cspan class=\"kn\"\u003e64%\u003c/span\u003e\u003c/div\u003e\u003cdiv data-tip=\"Where you want the rate to be.\"\u003e\u003cspan class=\"k\"\u003eTarget\u003c/span\u003e\u003cspan class=\"kn\"\u003e75%\u003cem class=\"pill\"\u003e11 pts to go\u003c/em\u003e\u003c/span\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"f\"\u003e\u003cspan class=\"k\" data-tip=\"What has to happen for a conversation to count as a win.\"\u003eCounts as success\u003c/span\u003e\u003cdiv class=\"v\"\u003eA booking is confirmed\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"f\"\u003e\u003cspan class=\"k\" data-tip=\"Which conversations are measured.\"\u003eEligible conversations\u003c/span\u003e\u003cdiv class=\"v\"\u003eCustomers requesting an appointment \u003cem\u003e· 1,180 in 7 days\u003c/em\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"f last\"\u003e\u003cspan class=\"k\" data-tip=\"Limits that must hold while you improve the KPI.\"\u003eGuardrails\u003c/span\u003e\n          \u003cdiv class=\"gr\"\u003e\u003cspan\u003e\u003csvg class=\"ico\" aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003eTransfer rate ≤ 15%\u003c/span\u003e\u003cem\u003e11%\u003c/em\u003e\u003c/div\u003e\n          \u003cdiv class=\"gr\"\u003e\u003cspan\u003e\u003csvg class=\"ico\" aria-hidden=\"true\"\u003e\u003cuse href=\"#ok\"/\u003e\u003c/svg\u003eMedian latency ≤ 1.5 s\u003c/span\u003e\u003cem\u003e1.2 s\u003c/em\u003e\u003c/div\u003e\n        \u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"improve-feature-1\"\u003e\n  \u003cdiv class=\"wrap sec\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eOpportunities\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"improve-feature-1\"\u003eTurn a recurring\u0026nbsp;pattern into a proposed change.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eReview improvement items and trace them back to the conversations that prompted them.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: the KPI’s improvement board\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eKPIs\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eAppointment booking rate\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cspan class=\"seg mini\" role=\"tablist\" aria-label=\"View\"\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"false\" data-tab=\"plan\"\u003ePlan\u003c/button\u003e\u003cbutton type=\"button\" role=\"tab\" aria-selected=\"true\" data-tab=\"build\"\u003eBuild\u003c/button\u003e\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"board\" data-pane=\"build\" data-board\u003e\n          \u003cdiv class=\"col\" data-col=\"Triage\" data-dot=\"n\"\u003e\u003cdiv class=\"col-h\" data-tip=\"New ideas Scout found. Nobody has worked on them yet.\"\u003e\u003ci class=\"dot n\"\u003e\u003c/i\u003eTriage\u003cspan class=\"cnt\"\u003e1\u003c/span\u003e\u003c/div\u003e\u003cp class=\"col-d\"\u003eNew ideas Scout found.\u003c/p\u003e\n            \u003cdiv class=\"cw\"\u003e\u003cbutton type=\"button\" class=\"card\" aria-expanded=\"false\" data-x data-tip=\"Drag it to another column to change its status. Click to open it.\"\u003e\u003cp\u003eOffer a waitlist spot\u003c/p\u003e\u003cspan class=\"card-m\"\u003e\u003cspan data-tip=\"Scout found this.\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cspan class=\"pill g\" data-tip=\"Scout’s estimate of the lift on booking rate.\"\u003e+2 pts\u003c/span\u003e\u003c/span\u003e\u003c/button\u003e\n            \u003cdiv class=\"card-d\" hidden\u003eCustomers whose day is full c
803an still hold a place.\u003c/div\u003e\u003c/div\u003e\n            \u003cp class=\"col-e\" hidden\u003eDrag a card here.\u003c/p\u003e\u003c/div\u003e\n          \u003cdiv class=\"col\" data-col=\"Ready to experiment\" data-dot=\"g\"\u003e\u003cdiv class=\"col-h\" data-tip=\"Built and checked. Waiting for you to test it.\"\u003e\u003ci class=\"dot g\"\u003e\u003c/i\u003eReady to experiment\u003cspan class=\"cnt\"\u003e1\u003c/span\u003e\u003c/div\u003e\u003cp class=\"col-d\"\u003eBuilt and tested. Waiting for you.\u003c/p\u003e\n            \u003cdiv class=\"cw\"\u003e\u003cbutton type=\"button\" class=\"card hi\" aria-expanded=\"false\" data-x data-tip=\"Drag it to another column to change its status. Click to open it.\"\u003e\u003cp\u003eOffer a choice of open times\u003c/p\u003e\u003cspan class=\"card-m\"\u003e\u003cspan data-tip=\"Scout found this.\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\u003c/span\u003e\u003cspan class=\"lk\" data-tip=\"The conversations behind this item.\"\u003e212 tickets\u003c/span\u003e\u003cspan class=\"pill g\" data-tip=\"Scout’s estimate of the lift on booking rate.\"\u003e+6 pts\u003c/span\u003e\u003c/span\u003e\u003c/button\u003e\n            \u003cdiv class=\"card-d\" hidden\u003eCustomers offered three times book more often.\u003c/div\u003e\u003c/div\u003e\n            \u003cp class=\"col-e\" hidden\u003eDrag a card here.\u003c/p\u003e\u003c/div\u003e\n          \u003cdiv class=\"col\" data-col=\"Collecting data\" data-dot=\"b\"\u003e\u003cdiv class=\"col-h\" data-tip=\"An experiment is running: the change gets half the traffic.\"\u003e\u003ci class=\"dot b\"\u003e\u003c/i\u003eCollecting data\u003cspan class=\"cnt\"\u003e0\u003c/span\u003e\u003c/div\u003e\u003cp class=\"col-d\"\u003eExperiment running on live traffic.\u003c/p\u003e\n            \u003cp class=\"col-e\"\u003eDrag a card here to start its experiment.\u003c/p\u003e\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"plan\" data-pane=\"plan\" hidden data-plan\u003e\u003c/div\u003e\n        \u003cp class=\"sr\" aria-live=\"polite\" data-board-live\u003e\u003c/p\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"improve-feature-2\"\u003e\n  \u003cdiv class=\"wrap sec flip\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eTrack every change\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"improve-feature-2\"\u003eSee what Scout would change.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eCompare the draft with the live version, then approve it before publishing.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: a change, before publishing\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eAgent changes\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eLive v12 → Draft v13\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cbutton type=\"button\" class=\"key\" data-publish data-tip=\"Makes Draft v13 the version customers talk to.\"\u003ePublish\u003c/button\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"sumline\"\u003e\u003cspan\u003ePolicies \u003cb\u003e1 changed\u003c/b\u003e\u003c/span\u003e\u003cspan\u003eTools \u003cb\u003e0\u003c/b\u003e\u003c/span\u003e\u003cspan\u003eCode \u003cb\u003e0\u003c/b\u003e\u003c/span\u003e\u003c/div\u003e\n        \u003cdiv class=\"file\"\u003eScenario / Service Appointment\u003c/div\u003e\n        \u003cdiv class=\"diff\"\u003e\n          \u003cdiv class=\"dl\"\u003e\u003cb\u003e1.\u003c/b\u003e\u003cp\u003eCheck availability with \u003ccode class=\"id\"\u003efind_available_appointments\u003c/code\u003e.\u003c/p\u003e\u003c/div\u003e\n          \u003cdiv class=\"dl del\" data-tip=\"Removed in the draft.\"\u003e\u003cb\u003e−\u003c/b\u003e\u003cp\u003eIf a time is o
803pen: offer an available appointment time.\u003c/p\u003e\u003c/div\u003e\n          \u003cdiv class=\"dl add\" data-tip=\"Added in the draft, by Scout.\"\u003e\u003cb\u003e+\u003c/b\u003e\u003cp\u003eIf times are open: offer up to three, so the customer can pick.\u003c/p\u003e\u003c/div\u003e\n          \u003cdiv class=\"dl\"\u003e\u003cb\u003e\u003c/b\u003e\u003cp\u003eIf nothing fits: follow the scenario “Waitlist”.\u003c/p\u003e\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"foot\"\u003e\u003cspan class=\"own\" data-tip=\"Scout wrote this change and you accepted it.\"\u003e\u003csvg class=\"sm\" aria-hidden=\"true\"\u003e\u003cuse href=\"#scout-mark\"/\u003e\u003c/svg\u003e\u003cspan\u003eScout’s change · accepted\u003c/span\u003e\u003c/span\u003e\u003cspan data-pubnote\u003eAccepting doesn’t publish it.\u003c/span\u003e\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\u003csection aria-labelledby=\"improve-feature-3\"\u003e\n  \u003cdiv class=\"wrap sec\"\u003e\n    \u003cdiv class=\"copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eExperiments\u003c/span\u003e\u003c/div\u003e\n      \u003ch3 class=\"h2\" id=\"improve-feature-3\"\u003eTest the change. Measure the outcome.\u003c/h3\u003e\n      \u003cp class=\"body\"\u003eTest each new version on a slice of traffic to verify the improvements.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel ill rv\" style=\"--d:150ms\" role=\"group\" aria-label=\"Illustrative console: an experiment’s result\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eExperiments\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eOffer a choice of times\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cspan class=\"pill g\" data-tip=\"Ran 14 days, half the traffic on each version.\"\u003eComplete\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"stagebox\"\u003e\u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"arms\"\u003e\n          \u003cdiv class=\"arm\"\u003e\u003cspan class=\"nm\"\u003e\u003cspan class=\"k\"\u003eControl · 50%\u003c/span\u003e\u003cspan class=\"v\"\u003eLive v12\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"bar\" data-tip=\"Live v12: 64.1% of its conversations ended in a booking. The line is the 75% target.\"\u003e\u003ci style=\"width:64.1%\"\u003e\u003c/i\u003e\u003cb style=\"left:75%\"\u003e\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"val\"\u003e64.1%\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv class=\"arm win\"\u003e\u003cspan class=\"nm\"\u003e\u003cspan class=\"k\"\u003eVariant · 50%\u003c/span\u003e\u003cspan class=\"v\"\u003eDraft v13\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"bar\" data-tip=\"Draft v13: 70.8% of its conversations ended in a booking. The line is the 75% target.\"\u003e\u003ci style=\"width:70.8%\"\u003e\u003c/i\u003e\u003cb style=\"left:75%\"\u003e\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"val\"\u003e70.8%\u003c/span\u003e\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"f\"\u003e\u003cspan class=\"k\"\u003eMeasure\u003c/span\u003e\u003cdiv class=\"v\"\u003eAppointment booking rate \u003cem\u003e· target 75% · 2,360 conversations\u003c/em\u003e\u003c/div\u003e\u003c/div\u003e\n        \u003cdiv class=\"foot\"\u003e\u003cspan class=\"delta\" data-tip=\"How much higher Draft v13 booked than Live v12.\"\u003e+6.7 pts \u003cem\u003e· guardrails held\u003c/em\u003e\u003c/span\u003e\u003cbutton type=\"button\" class=\"key\" data-publish data-tip=\"Makes Draft v13 live for everyone.\"\u003ePublish Draft v13\u003c/button\u003e\u003c/div\u003e\n      \u003c/div\u003e\u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\u003c/div\u003e\n\u003c/div\u003e\n\n\n\n\u003csection class=\"learn\" aria-labelledby=\"learn-heading\"\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"center rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eVersion history\u003c/span\u003e\u003c/div\u003e\n      \u003ch2 class=\"h2\" id=\"learn-heading\"\u003eLearn from each new version.\u003c/h2\u003e\n      \u003cp class=\"body\"\u003eSee how your agents improve.\u003c/p\u003e\n    \u003c/div\u003e\n    \u003cdiv class=\"panel rv\" style=\"--d:150ms\" id=\"freshcase\" role=\"group\" aria-label=\"Illustrative console: the booking rate across the agent’s versions\"\u003e\n      \u003cdiv class=\"titlebar\"\u003e\u003cspan class=\"crumb2\"\u003e\u003cspan\u003eKPIs\u003c/span\u003e\u003csvg class=\"chev\" aria-hidden=\"true\"\u003e\u003cuse href=\"#chev\"/\u003e\u003c/svg\u003e\u003cb\u003eAppointment booking rate\u003c/b\u003e\u003c/span\u003e\u003cspan class=\"acts\"\u003e\u003cspan class=\"pill\" data-tip=\"Where you want the rate to be.\"\u003eTarget 75%\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e\n      \u003cdiv class=\"ex\"\u003e\n        \u003cdiv class=\"kst lc-kst\"\u003e\n          \u003cdiv data-tip=\"Share of customers who asked for an appointment and got one, on the version customers talk to now.\"\u003e\u003cspan class=\"k\"\u003eLive \u003cspan data-v=\"12\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"kn\"\u003e64.1%\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv data-tip=\"How far the rate rose over two published versions.\"\u003e\u003cspan class=\"k\"\u003eSince \u003cspan data-v=\"10\"\u003e\u003c/span\u003e\u003c/span\u003e\u003cspan class=\"kn lc-up\"\u003e+12.8 pts\u003c/span\u003e\u003c/div\u003e\n          \u003cdiv data-tip=\"Each experiment tests a draft on half the traffic.\"\u003e\u003cspan class=\"k\"\u003eExperiments\u003c/span\u003e\u003cspan class=\"kn\"\u003e3 \u003cem\u003e2 adopted · 1 ready\u003c/em\u003e\u003c/span\u003e\u003c/div\u003e\n        \u003c/div\u003e\n        \u003cdiv class=\"lc\" id=\"learnchart\"\u003e\u003c/div\u003e\n        \u003cdiv class=\"lc-months\" aria-hidden=\"true\"\u003e\u003cspan\u003eJun\u003c/span\u003e\u003cspan\u003eJul\u003c/span\u003e\u003cspan\u003eAug\u003c/span\u003e\u003cspan\u003eSep\u003c/span\u003e\u003cspan\u003eOct\u003c/span\u003e\u003c/div\u003e\n      \u003c/div\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\n\n\u003csection id=\"ask\" aria-labelledby=\"askH\"\u003e\n  \u003cdiv class=\"wrap\"\u003e\n    \u003cdiv class=\"ask-copy rv\"\u003e\n      \u003cdiv class=\"tag\"\u003e\u003ci\u003e\u003c/i\u003e\u003cspan\u003eAI agents for customer support\u003c/span\u003e\u003c/div\u003e\n      \u003ch2 class=\"ask-h2\" id=\"askH\"\u003eSee what Giga would\u003cbr\u003eresolve at your company.\u003c/h2\u003e\n      \u003cp class=\"ask-lede\"\u003eAI agents for email, chat, and voice.\u003cbr\u003eEnter your work email to see what they’d resolve.\u003c/p\u003e\n      \u003cform class=\"ask-form\" id=\"askForm\" novalidate autocomplete=\"on\"\u003e\n        \u003cdiv class=\"ask-field\"\u003e\n          \u003ci class=\"ask-halo\" aria-hidden=\"true\"\u003e\u003ci\u003e\u003c/i\u003e\u003c/i\u003e\n          \u003cdiv class=\"ask-well\"\u003e\n            \u003cinput class=\"ask-email\" id=\"askEmail\" type=\"email\" name=\"email\" inputmode=\"email\" autocomplete=\"email\"\n              spellcheck=\"false\" enterkeyhint=\"go\" aria-label=\"Work email\" placeholder=\"[email protected]\"\u003e\n            \u003cbutton class=\"ask-go\" id=\"askGo\" type=\"submit\"\u003eShow me\u003c/button\u003e\n          \u003c/div\u003e\n          \u003ci class=\"ask-beam\" aria-hidden=\"true\"\u003e\u003ci\u003e\u003c/i\u003e\u003c/i\u003e\n        \u003c/div\u003e\n        \u003cp class=\"ask-note\" id=\"askNote\" role=\"alert\"\u003e\u003c/p\u003e\n      \u003c/form\u003e\n    \u003c/div\u003e\n  \u003c/div\u003e\n\u003c/section\u003e\n\u003cdiv class=\"loopreturn\" aria-hidden=\"true\"\u003e\u003c/div\u003e\n\u003c/div\u003e\n\n\n\u003caside class=\"askbar\" id=\"askbar\" aria-label=\"Ask Giga\"\u003e\n  \u003cform class=\"askbar-in\" id=\"askbarForm\" novalidate autocomplete=\"on\"\u003e\n    \u003cp class=\"askbar-h\" id=\"askbarH\"\u003eSee what Giga would resolve at your company.\u003c/p\u003e\n    \u003cdiv class=\"ask-well\"\u003e\n      \u003cinput class=\"ask-email\" id=\"askbarEmail\" type=\"email\" name=\"email\" inputmode=\"email\" autocomplete=\"email\"\n        spellcheck=\"false\" enterkeyhint=\"go\" aria-labelledby=\"askbarH\" placeholder=\"[email protected]\"\u003e\n      \u003cbutton class=\"ask-go\" id=\"askbarGo\" type=\"submit\"\u003eShow me\u003c/button\u003e\n    \u003c/div\u003e\n    \u003cp class=\"ask-note askbar-note\" id=\"askbarNote\" role=\"alert\"\u003e\u003c/p\u003e\n  \u003c/form\u003e\n\u003c/aside\u003e\n\u003c/main\u003e\n\n\n\n"])</script>
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