1(globalThis.TURBOPACK||(globalThis.TURBOPACK=[])).push(["object"==typeof document?document.currentScript:void 0,171719,e=>{"use strict";var f=e.i(843476),a=e.i(263488),d=e.i(630374),r=e.i(167881);function t({open:e,onOpenChange:t}){return(0,f.jsx)(d.Dialog,{open:e,onOpenChange:t,children:(0,f.jsxs)(d.DialogContent,{className:"max-w-[400px] rounded-[12px] border-[rgba(0,0,0,0.08)] bg-[#FFFFFF] p-6 text-[#000000] sm:rounded-[12px]",children:[(0,f.jsx)("div",{className:"flex justify-center",children:(0,f.jsx)("div",{className:"flex h-12 w-12 items-center justify-center rounded-full bg-[#FFF9E6]",children:(0,f.jsx)(a.Mail,{className:"h-5 w-5 text-[#FEC33A]"})})}),(0,f.jsxs)(d.DialogHeader,{className:"gap-2 text-center sm:text-center",children:[(0,f.jsx)(d.DialogTitle,{className:"text-[20px] font-semibold leading-[32px] tracking-[-0.01em] text-[#000000]",children:"Contact Support"}),(0,f.jsx)(d.DialogDescription,{className:"text-[14px] leading-[22px] text-[rgba(0,0,0,0.5)]",children:"Thanks for reaching out! Our team will get back to you within 48 business hours."})]}),(0,f.jsxs)("div",{className:"rounded-[8px] border border-[rgba(0,0,0,0.08)] bg-[rgba(0,0,0,0.04)] px-4 py-3",children:[(0,f.jsx)("p",{className:"text-[12px] leading-[20px] text-[rgba(0,0,0,0.5)]",children:"Please contact us at:"}),(0,f.jsx)("div",{className:"mt-0.5 block text-[14px] font-medium leading-[22px] text-[#368AEA] transition-colors hover:text-[#2B6FBF]",children:"[email protected]"})]}),(0,f.jsx)(d.DialogFooter,{className:"sm:justify-center",children:(0,f.jsx)(d.DialogClose,{asChild:!0,children:(0,f.jsx)(r.Button,{className:"w-full rounded-full bg-[#000000] text-[#FFFFFF] hover:bg-[rgba(0,0,0,0.8)]",children:"Got it"})})})]})})}e.s(["ContactSupportDialog",()=>t])},718922,e=>{"use strict";var f=e.i(843476),a=e.i(437902),d=e.i(271645),r=e.i(37727),t=e.i(514764),o=e.i(643531),i=e.i(531278),s=e.i(167881),n=e.i(23750),c=e.i(582227),l=e.i(193872),u=e.i(600328),k=e.i(354864),p=e.i(603882),m=e.i(861745),h=e.i(363178),g=e.i(973620);let y=[{id:"billing",title:"Billing & Subscription",subtitle:"Plans, payments, refunds",followUp:"Sure! I can help with billing and subscriptions. Choose a question below:",faqs:[{q:"How do I cancel my subscription?",a:`We are sorry to see you go! To protect your account security, all cancellations must be done manually by the user. 2 3**Here is how you can cancel it quickly:** 4- **Step 1:** Go to the top navigation bar and click on your "Current Plan" (e.g., Pro/Unlimited) to enter the subscription center. 5- **Step 2:** Scroll down to the bottom and click "Subscription Management". 6- **Step 3:** Complete the cancellation process on the screen. (You will not be charged for the next billing cycle). 7 8ð¡ **Did the cancellation fail?** If you recently claimed any subscription retention credits, please note that there is a 7-day restriction period before you can cancel. Please wait 7 days from the claiming date and try again. 9 10If you run into any errors or want to double-check if it went through, please reach out to [email protected]. Make sure to email us from your registered email and attach a payment screenshot so we can look into it and assist you right away!`},{q:"I paid, but my subscription hasn't updated my account. What should I do?",a:`We're sorry for the delay! This is usually caused by temporary network sync lag. Please try logging out and logging back in first. 11 12If that doesn't work, we'll manually upgrade your account right away. Please send an email to [email protected] with: 13- Your registered email 14- A screenshot of your payment 15- A screenshot of the error screen 16 17Our support team will verify it and restore your subscription benefits as quickly as possible!`},{q:"How much does it cost to upgrade my plan? Will I get a refund for the price difference?",a:`**How Upgrades Work (Pro-rated Pricing)** You only pay the price difference to bridge the gap; you do not pay the full price of the new plan. 18- **The Calculation:** Unused days left in your current plan are converted into a cash value â That value is deducted directly from the price of the new plan â You pay the remaining balance. 19 20**Note on Promotional Discounts** 21- **Standard Price Rule:** Pro-rated calculations are always based on the standard base price of the plans. 22- If you used a coupon or received a first-time promotional discount on your initial purchase, the system will calculate the upgrade gap from the original plan value, not your discounted checkout price. 23 24**Refund Policy** 25- No additional refunds will be issued. Since your remaining plan value is already applied upfront as a direct discount to lower your upgrade cost, there is no extra amount left to refund. 26 27The exact, final upgrade cost will be clearly displayed on the checkout page before you confirm payment.`},{q:"When will my refund arrive?",a:`**Standard Timeline:** Once we approve and process your refund, it typically takes 5 to 10 business days to credit back to your original payment account. 28 29**Why does it take this long?** The exact timing depends on your bank or card issuer's internal processing speed, which is outside of our platform's control. 30 31**What if it takes longer than 10 business days?** If you haven't received your funds after 10 business days, please check with your bank first using your invoice details. If they cannot locate it, contact us at [email protected] and we will track the transaction status for you immediately.`},{q:"What should I do if my payment fails?",a:`Our platform securely processes all transactions through Stripe. If your current card fails, it is often due to temporary network sync issues or bank-side merchant blocks. 32 33Please try the following: 341. Ensure your card allows international/online payments and has sufficient funds. 352. Switch to a different payment method or use another card at checkout to complete your upgrade. 36 37If the payment block persists, feel free to reach out to us at [email protected] with a screenshot of the error, and our team will gladly assist you!`},{q:"What if I am double-charged or charged after canceling?",a:`Re
37st assured that any accidental or duplicate charges caused by system sync delays will be fully refunded once verified. 38 39Please reach out to [email protected] using your registered email, and attach a screenshot of the extra charge. Our billing team will investigate the issue immediately and correct your account status!`}]},{id:"credits",title:"Credits & Account",subtitle:"Balance, account settings",followUp:"Happy to help with credits and your account. Choose a question below:",faqs:[{q:"How are credits distributed for subscription plans?",a:`Once you subscribe, your credits are distributed on a fixed monthly basis, synced directly with your payment date. For instance, subscribing on June 25th means you'll receive your credits on the 25th of each month. 40 41â ï¸ **Important Note:** Remaining credits do not roll over to the next billing cycle. They will expire and reset just before your new monthly credits are distributed. Make sure to use them up before your next renewal date!`},{q:"Do credits from plans or top-ups expire?",a:`It depends on the type of credits you are using: 42- **Plan Credits:** Distributed monthly and do not roll over. They will expire at the end of your current billing cycle. 43- **Top-up Credits:** These never expire and remain valid indefinitely. 44 45ð¡ **Smart Consumption:** To help you get the most value, the system automatically uses up your expiring plan credits first. Your non-expiring top-up balance will only be touched after your plan credits are completely running out.`},{q:"Why does using advanced models still consume credits on the Unlimited plan?",a:`**How the Unlimited Plan works:** The Unlimited Plan provides unlimited access to all standard models. 46 47**Why advanced models consume credits:** Advanced models require higher computing resources, so they are excluded from the unlimited pool and consume credits on a per-use basis. To support this, the Unlimited Plan includes 52,000 credits per month for your usage. 48- **Standard Models:** 100% Unlimited usage (No credits consumed). 49- **Advanced Models:** Credits will be automatically deducted from your monthly 52,000 balance. 50 51**What happens when credits run out?** Once these 52,000 credits are fully exhausted, you can continue using all standard models with no restrictions, or choose to top up for further advanced model usage. 52 53Please review our Subscription Plans for specific details and model classifications.`},{q:"My credits are running out too fast. What can I do?",a:`**How Credit Consumption Works** Your credit cost depends on the length of both your inputs (prompts sent) and outputs (responses generated). 54- **Input is the primary driver:** Credit consumption is mostly driven by the volume of text you send. 55- **Coding and Deep Research:** Token usage scales rapidly during coding or deep research tasks, as both your massive input context and the newly generated code/long responses are fully counted. A single long or complex request can easily consume a significant number of credits. 56 57**Solutions and Next Steps** 581. **Track and Optimize:** Click "My Records" in the top right corner to track your detailed usage history and optimize how you interact with the models. 592. **Check Model Rates:** Click "View More" under your Subscription Plan to check the exact credit rates for different models, as some models may be more efficient for your specific tasks. 603. **Upgrade Your Plan:** Your plan credits reset every month. If your current allowance still does not meet your daily needs, you can upgrade your plan to get a higher monthly limit. 61 62**Suspecting a System Error?** If you believe there is an anomaly or error in your credit consumption, please contact us at [email protected] with your registered email, and our team will verify your usage logs for you.`},{q:"How do I close or delete my account?",a:`â ï¸ **Critical Notice Before You Proceed:** 63- **Uncanceled Subscriptions Will Still Charge You:** You must cancel any active subscription before deleting your account. Simply deleting your account without canceling your subscription will not stop the billing cycle, and you will c
63ontinue to be charged automatically via Stripe. 64- **Permanent Data Loss:** Deleting your account will permanently wipe all your permissions, remaining credits, and usage history. This action is irreversible, and your assets cannot be recovered. 65 66**How to Delete Your Account:** 671. Click on your avatar in the top right corner of the website. 682. Select "Profile" from the dropdown menu. 693. Locate the account deletion option within your Profile settings to complete the process. 70 71If you encounter any issues during the deletion process, please reach out to our support team at [email protected].`},{q:"Why can't I log into my account?",a:`**Quick Troubleshooting:** 72- **Try Google Chrome:** Switch to Google Chrome or open an Incognito window to log in. 73- **Password-Free Login:** Click "Sign in with Google" to bypass verification codes entirely. 74 75**Standard Login Path:** Go to www.glbgpt.com â Enter email â Check your inbox/spam folder for the code â Enter code to log in. 76 77**Did you purchase via Google Play or our Website?** 78- **Website Purchases:** Log in directly using the exact email address used during checkout. 79- **Google Play Purchases:** If you paid via the Play Store, please contact [email protected] with the email address you wish to bind, and our team will set up your login credentials manually.`},{q:"Are Globalclaw credits and GlobalGPT subscriptions shared?",a:`Yes, they are 100% shared. 80 81GlobalClaw and GlobalGPT are fully integrated under the same ecosystem. This means: 82- **One Account:** Your GlobalGPT subscription perks and remaining credit balance are entirely synced with GlobalClaw. 83- **Unified Balance:** Any credits you consume on GlobalClaw will be deducted from your shared GlobalGPT balance in real-time, and vice versa. 84 85Simply log into both platforms using the same registered email to access your unified assets!`}]},{id:"model",title:"Model & Generation",subtitle:"Models, usage, generation",followUp:"I can help with models and generation. Choose a question below:",faqs:[{q:"Where can I save my frequently used prompts?",a:`**How to save a prompt:** On the chat page, simply hover your mouse over any message you have sent and click "Save to My Prompts". 86 87**How to access them:** Go to the homepage â Click "My Prompts" to view, manage, and quickly reuse your saved prompts in any new conversation.`},{q:"Can I use first/last frames and reference images together in video generation?",a:`No. First/last frame generation and reference-image-to-video are two distinct generation modes and cannot be used simultaneously. 88 89**How the system decides:** The final generation will only follow the specific tab you currently have selected at the time of submission: 90- **Keyframes Tab Selected:** Generates video using your first/last frames. 91- **Reference Tab Selected:** Generates video using your reference image. 92 93To avoid unexpected results, please make sure you are staying on the exact tab you intend to use before clicking generate.`},{q:"How do I save or export my chat history?",a:`Exporting chat history is not supported yet. 94 95However, your chat history is fully synced across devices: 96- **Mobile Web:** Tap the Chat History icon in the top right corner to access past conversations. 97- **Official Website:** Your history will automatically appear in the side panel when logged into the same account. 98 99If you need to back up specific conversations, we currently recommend copying and pasting the text manually into a document. We are actively working on an export feature for future updates!`},{q:"How do I generate videos in 1080p resolution?",a:`Please select the Kling 3.0 model. Currently, 1080p high-resolution video generation is available specifically through this model. 100 101**About model capabilities:** We integrate directly with official model providers. If certain resolutions, parameters, or features are unavailable for a specific model, it means they are not supported by the official provider at this time.`},{q:"The generation speed is too slow and keeps loading. What should I do?",a:`Sorry for the wait. We understand this can be frustrating. Some image and video models require more generation time, especially when the task is complex or when many users are generating at the same time. 102 103You can wait and check the result later in My Creation. In some cases, the generation may take up to 30 minutes to appear. 104 105If it still does not show up, please contact [email protected] and let us know: 106- which model you used 107- what prompt you entered 108- how many tasks are currently queued`},{q:"Why did my generated image/video return an error?",a:`Your request was likely blocked by official safety filters. The underlying AI models have strict content moderation policies. If your prompt, input image, or generated output triggers these safety guardrails, the system will automatically reject the task and return an error. 109 110**How to resolve this:** 111- **Review your prompt:** Avoid sensitive keywords, copyrighted names, or controversial themes, and try generating them again. 112- **Need less restrictive filtering?** For content that requires more flexibility, we recommend trying the flux.1-dev model, as the Flux series tends to have more permissive safety guidelines compared to other models.`},{q:"Can I call the models via API?",a:`API access is currently not supported. 113 114We integrate directly with official third-party providers for interface-based usage. 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