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150<style id="global-styles-inline-css">
151:root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--color--primary: #f8485e;--wp--preset--color--main: #3c3c3a;
151--wp--preset--color--secondary: #d7ebe6;--wp--preset--color--gray: #a2a2a2;--wp--preset--color--gray-light: #f4f4f4;--wp--preset--color--base: #fff;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgb(6,147,227) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgb(252,185,0) 0%,rgb(255,105,0) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgb(255,105,0) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: clamp(.75rem, 0.75rem + ((1vw - 0.2rem) * 0.172), .875rem);--wp--preset--font-size--medium: clamp(1.1rem, 1.1rem + ((1vw - 0.2rem) * 0.552), 1.5rem);--wp--preset--font-size--large: clamp(1.5rem, 1.5rem + ((1vw - 0.2rem) * 0.69), 2rem);--wp--preset--font-size--x-large: clamp(2rem, 2rem + ((1vw - 0.2rem) * 1.103), 2.8rem);--wp--preset--font-size--x-small: clamp(.7rem, 0.7rem + ((1vw - 0.2rem) * 0.138), .8rem);--wp--preset--font-size--base: clamp(.875rem, 0.875rem + ((1vw - 0.2rem) * 0.172), 1rem);--wp--preset--font-size--medium-small: clamp(1.05rem, 1.05rem + ((1vw - 0.2rem) * 0.276), 1.25rem);--wp--preset--font-size--xx-large: clamp(2.1rem, 2.1rem + ((1vw - 0.2rem) * 1.241), 3rem);--wp--preset--font-size--xxx-large: clamp(3rem, 3rem + ((1vw - 0.2rem) * 2.483), 4.8rem);--wp--preset--font-family--primary: "Montserrat", sans-serif;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--spacing--x-small: clamp(.125rem, 0.625vw, .25rem);--wp--preset--spacing--small: clamp(.5rem, 2.5vw, 1rem);--wp--preset--spacing--medium: clamp(1.5rem, 4vw, 2rem);--wp--preset--spacing--large: clamp(2rem, 5vw, 3rem);--wp--preset--spacing--x-large: clamp(3rem, 7vw, 5rem);--wp--preset--spacing--xx-large: clamp(4rem, 9vw, 7rem);--wp--preset--spacing--xxx-large: clamp(3rem, 10vw, 9rem);--wp--preset--spacing--xxxx-large: clamp(6rem, 14vw, 13rem);--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgb(255, 255, 255), 6px 6px rgb(0, 0, 0);--wp--preset--shadow--crisp: 6px 6px 0px rgb(0, 0, 0);--wp--custom--font-weight--thin: 100;--wp--custom--font-weight--extra-light: 200;--wp--custom--font-weight--light: 300;--wp--custom--font-weight--regular: 400;--wp--custom--font-weight--medium: 500;--wp--custom--font-weight--semi-bold: 600;--wp--custom--font-weight--bold: 700;--wp--custom--font-weight--extra-bold: 800;--wp--custom--font-weight--black: 900;--wp--custom--line-height--none: 1;--wp--custom--line-height--tight: 1.1;--wp--custom--line-height--snug: 1.2;--wp--custom--line-height--normal: 1.5;--wp--custom--line-height--relaxed: 1.625;--wp--custom--line-height--loose: 2;--wp--custom--line-height--body: calc(1px + 2ex + 7px);}.wp-block-button{--wp--preset--dimension--25: 25%;--wp--preset--dimension--50: 50%;--wp--preset--dimension--75: 75%;--wp--preset--dimension--100: 100%;}:root { --wp--style--global--content-size: 936px;--wp--style--global--wide-size: 1480px; }:where(body) { margin: 0; }.wp-site-blocks { padding-top: var(--wp--style--root--padding-top); padding-bottom: var(--wp--style--root--padding-bottom); }.has-global-padding { padding-right: var(--wp--style--root--padding-right); padding-left: var(--wp--style--root--padding-left); }.has-global-padding > .alignfull { margin-right: calc(var(--wp--style--root--padding-right) * -1); margin-left: calc(var(--wp--style--root--padding-left) * -1); }
151.has-global-padding :where(:not(.alignfull.is-layout-flow) > .has-global-padding:not(.wp-block-block, .alignfull)) { padding-right: 0; padding-left: 0; }.has-global-padding :where(:not(.alignfull.is-layout-flow) > .has-global-padding:not(.wp-block-block, .alignfull)) > .alignfull { margin-left: 0; margin-right: 0; }.wp-site-blocks > .alignleft { float: left; margin-right: 2em; }.wp-site-blocks > .alignright { float: right; margin-left: 2em; }.wp-site-blocks > .aligncenter { justify-content: center; margin-left: auto; margin-right: auto; }:where(.wp-site-blocks) > * { margin-block-start: var(--wp--preset--spacing--medium); margin-block-end: 0; }:where(.wp-site-blocks) > :first-child { margin-block-start: 0; }:where(.wp-site-blocks) > :last-child { margin-block-end: 0; }:root { --wp--style--block-gap: var(--wp--preset--spacing--medium); }:root :where(.is-layout-flow) > :first-child{margin-block-start: 0;}:root :where(.is-layout-flow) > :last-child{margin-block-end: 0;}:root :where(.is-layout-flow) > *{margin-block-start: var(--wp--preset--spacing--medium);margin-block-end: 0;}:root :where(.is-layout-constrained) > :first-child{margin-block-start: 0;}:root :where(.is-layout-constrained) > :last-child{margin-block-end: 0;}:root :where(.is-layout-constrained) > *{margin-block-start: var(--wp--preset--spacing--medium);margin-block-end: 0;}:root :where(.is-layout-flex){gap: var(--wp--preset--spacing--medium);}:root :where(.is-layout-grid){gap: var(--wp--preset--spacing--medium);}.is-layout-flow > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-flow > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-flow > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignleft{float: left;margin-inline-start: 0;margin-inline-end: 2em;}.is-layout-constrained > .alignright{float: right;margin-inline-start: 2em;margin-inline-end: 0;}.is-layout-constrained > .aligncenter{margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > :where(:not(.alignleft):not(.alignright):not(.alignfull)){max-width: var(--wp--style--global--content-size);margin-left: auto !important;margin-right: auto !important;}.is-layout-constrained > .alignwide{max-width: var(--wp--style--global--wide-size);}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}body{background-color: var(--wp--preset--color--base);color: var(--wp--preset--color--main);font-family: var(--wp--preset--font-family--primary);font-size: var(--wp--preset--font-size--base);font-weight: var(--wp--custom--font-weight--regular);line-height: var(--wp--custom--line-height--body);--wp--style--root--padding-top: 0;--wp--style--root--padding-right: var(--wp--preset--spacing--medium);--wp--style--root--padding-bottom: 0;--wp--style--root--padding-left: var(--wp--preset--spacing--medium);}a:where(:not(.wp-element-button)){color: var(--wp--preset--color--main);}h1, h2, h3, h4, h5, h6{font-family: var(--wp--preset--font-family--primary);font-weight: var(--wp--custom--font-weight--semi-bold);line-height: var(--wp--custom--line-height--body);}h1{font-size: var(--wp--preset--font-size--xx-large);}h2{font-size: var(--wp--preset--font-size--x-large);}h3{font-size: var(--wp--preset--font-size--large);}h4{font-size: var(--wp--preset--font-size--medium);}h5{font-size: var(--wp--preset--font-size--base);}h6{font-size: var(--wp--preset--font-size--small);}:root :where(.wp-element-button, .wp-block-button__link){background-color: var(--wp--preset--color--primary);border-radius: 50px;border-width: 0;color: var(--wp--preset--color--base);font-family: inherit;font-size: var(--wp--preset--font-size--small);font-style: inherit;font-weight: var(--wp--custom--font-weight--bold);letter-spacing: inherit;line-height: inherit;padding-top: calc(0.667em + 2px);padding-right: calc(1.333em + 2px);padding-bottom: calc(0.667em + 2px);padding-left: calc(1.333em + 2px);text-decoration: none;text-transform: inherit;}:root :where(.wp-element-button:hover, .wp-block-button__link:hover){background-color: var(--wp--custom--color-primary-hover);color: var(--wp--preset--color--base);text-decoration: none;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-primary-color{color: var(--wp--preset--color--primary) !important;}.has-main-color{color: var(--wp--preset--color--main) !important;}.has-secondary-color{color: var(--wp--preset--color--secondary) !important;}.has-gray-color{color: var(--wp--preset--color--gray) !important;}.has-gray-light-color{color: var(--wp--preset--color--gray-light) !important;}.has-base-color{color: var(--wp--preset--color--base) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-primary-background-color{background-color: var(--wp--preset--color--primary) !important;}.has-main-background-color{background-color: var(--wp--preset--color--main) !important;}.has-secondary-background-color{background-color: var(--wp--preset--color--secondary) !important;}.has-gray-background-color{background-color: var(--wp--preset--color--gray) !important;}.has-gray-light-background-color{background-color: var(--wp--preset--color--gray-light) !important;}.has-base-background-color{background-color: var(--wp--preset--color--base) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-primary-border-color{border-color: var(--wp--preset--color--primary) !important;}.has-main-border-color{border-color: var(--wp--preset--color--main) !important;}.has-secondary-border-color{border-color: var(--wp--preset--color--secondary) !important;}.has-gray-border-color{border-color: var(--wp--preset--color--gray) !important;}.has-gray-light-border-color{border-color: var(--wp--preset--color--gray-light) !important;}.has-base-border-color{border-color: var(--wp--preset--color--base) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}
151.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;}.has-x-small-font-size{font-size: var(--wp--preset--font-size--x-small) !important;}.has-base-font-size{font-size: var(--wp--preset--font-size--base) !important;}.has-medium-small-font-size{font-size: var(--wp--preset--font-size--medium-small) !important;}.has-xx-large-font-size{font-size: var(--wp--preset--font-size--xx-large) !important;}.has-xxx-large-font-size{font-size: var(--wp--preset--font-size--xxx-large) !important;}.has-primary-font-family{font-family: var(--wp--preset--font-family--primary) !important;}
152.post-password-form{margin-top:200px!important;}.page-id-125197 .site-header, .page-id-125197 .site-footer{display:none;}
153@media (max-width: 768px) {
154  .hide-mobile {display: none !important;}
155.min-height-mobile {min-height: 0 !important;height: auto !important;}
156}
157
158@media (min-width: 769px) {
159  .hide-desktop {
160    display: none !important;
161  }
162}
163.background-cover .wp-block-cover__image-background{height:100%!important;}
164
165.drop-shadow{-webkit-box-shadow: 0px 5px 8px -2px rgba(125,125,125,0.43)!important; 
166box-shadow: 0px 5px 8px -2px rgba(125,125,125,0.43)important;}
167
168.single .breadcrumbs,
169.single .wp-block-post-date{width:100%;}
170:root :where(.wp-block-columns){margin-bottom: 0px;}
171:root :where(.wp-block-bcn-breadcrumb-trail){font-size: var(--wp--preset--font-size--x-small);}
172:root :where(.wp-block-bcn-breadcrumb-trail a:where(:not(.wp-element-button))){text-decoration: none !important;}
173:root :where(.wp-block-bcn-breadcrumb-trail a:where(:not(.wp-element-button)):hover){color: var(--wp--preset--color--primary);}
174:root :where(.wp-block-cover){padding-top: var(--wp--preset--spacing--large);padding-right: var(--wp--preset--spacing--large);padding-bottom: var(--wp--preset--spacing--large);padding-left: var(--wp--preset--spacing--large);}
175:root :where(.wp-block-navigation){font-weight: var(--wp--custom--font-weight--medium);}
176:root :where(.wp-block-navigation a:where(:not(.wp-element-button))){color: var(--wp--preset--color--primary-accent);text-decoration: none;}
177:root :where(.wp-block-navigation a:where(:not(.wp-element-button)):hover){color: var(--wp--preset--color--base);text-decoration: underline;}
178:root :where(.wp-block-navigation a:where(:not(.wp-element-button)):focus){color: var(--wp--preset--color--base);text-decoration: none;}
179:root :where(.wp-block-navigation a:where(:not(.wp-element-button)):active){color: var(--wp--preset--color--base);text-decoration: none;}
180:root :where(p){line-height: var(--wp--custom--line-height--body);}
181:root :where(.wp-block-post-title){font-size: var(--wp--preset--font-size--xx-large);line-height: var(--wp--custom--line-height--body);}
182:root :where(.wp-block-post-title a:where(:not(.wp-element-button))){text-decoration: none;}
183:root :where(.wp-block-post-title a:where(:not(.wp-element-button)):hover){text-decoration: underline;}
184:root :where(.wp-block-spacer){margin-top: 0 !important;}
185:root :where(.wp-block-separator){border-width: 1px 0 0 0;border-style: solid;color: var(--wp--preset--color--main);font-size: var(--wp--preset--font-size--large);}
186:root :where(.wp-block-template-part){margin-top: 0px !important;}
187/*# sourceURL=global-styles-inline-css */
188</style>
189<style id="core-block-supports-inline-css">
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425									<svg class="caret" width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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429							</div>
430							<div class="sub-wrapper">
431								<ul class="sub-menu" id="submenu-4" data-wp-class--show="context.isSubOpen">
432									<li>
433										<div class="title">Microsoft</div>
434									</li>
435																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/" target="">&#8211; Overview</a></li>
436																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/intelligent-cloud/" target="">Intelligent Cloud</a></li>
437																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/data/" target="">Data</a></li>
438																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/microsoft-azure-ai-services/" target="">AI</a></li>
439																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/security/" target="">Security</a></li>
440																			<li><a class="link-item" href="https://www.devoteam.com/services/cloud-managed-services/#microsoft-azure" target="">Managed Services</a></li>
441																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/modern-work/" target="">Modern Work</a></li>
442																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/businessapp/" target="">Business Applications</a></li>
443																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/cloud-native-applications/" target="">Cloud Native Applications</a></li>
444																			<li><a class="link-item" href="https://www.devoteam.com/microsoft/sustainability/" target="">Sustainability</a></li>
445																	</ul>
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448														
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453									<svg class="caret" width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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456								</button>
457							</div>
458							<div class="sub-wrapper">
459								<ul class="sub-menu" id="submenu-5" data-wp-class--show="context.isSubOpen">
460									<li>
461										<div class="title">ServiceNow</div>
462									</li>
463																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/" target="">&#8211; Overview</a></li>
464																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/connect-workflows-data-operations/" target="">Connect Workflows &#038; Operations</a></li>
465																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/embed-ai-into-the-flow-of-work/" target="">Embed AI into the flow of Work</a></li>
466																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/govern-ai-secure-control-scale-across-the-enterprise/" target="">Govern &#038; Scale AI</a></li>
467																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/managed-shared-services/" target="">Managed Shared Services</a></li>
468																			<li><a class="link-item" href="https://www.devoteam.com/servicenow/workflownow-flagship-event/" target="">WorkflowNow Event Series</a></li>
469																	</ul>
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471						</div>
472														
473						
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475							<div class="animated-sub-item" style="--appearDelay: 17">
476								<button aria-expanded="false" data-wp-on--click="actions.toggleSub" data-wp-bind--aria-expanded="context.
476isSubOpen" aria-controls="submenu-6" class="sub-menu-button" data-wp-class--active="context.isSubOpen" type="button">More partners<span data-wp-text="context.subOpen"></span>
477									<svg class="caret" width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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481							</div>
482							<div class="sub-wrapper">
483								<ul class="sub-menu" id="submenu-6" data-wp-class--show="context.isSubOpen">
484									<li>
485										<div class="title">More partners</div>
486									</li>
487																			<li><a class="link-item" href="https://www.devoteam.com/atlassian-consulting-services/" target="">Atlassian</a></li>
488																			<li><a class="link-item" href="https://www.devoteam.com/databricks-elite-partner/" target="">Databricks</a></li>
489																			<li><a class="link-item" href="https://www.devoteam.com/dynatrace-consulting-services/" target="">Dynatrace</a></li>
490																			<li><a class="link-item" href="https://www.devoteam.com/official-mulesoft-partner-consultancy/" target="">MuleSoft</a></li>
491																			<li><a class="link-item" href="https://www.devoteam.com/outsystems/" target="">Outsystems</a></li>
492																			<li><a class="link-item" href="https://www.devoteam.com/snowflake-premier-partner/" target="">Snowflake</a></li>
493																	</ul>
494							</div>
495						</div>
496																				<div class="animated-sub-item" style="--appearDelay: 18">
497							<a class="link-item btn" href="https://www.devoteam.com/partners/" target="">&#8211; All Partnerships</a>
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502											<div class="cta">
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504		
505<div class="wp-block-cover is-light is-layout-flow wp-block-cover-is-layout-flow" style="padding-right:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)"><span aria-hidden="true" class="wp-block-cover__background has-main-background-color has-background-dim-80 has-background-dim"></span><img fetchpriority="high" decoding="async" width="1800" height="1790" class="wp-block-cover__image-background wp-image-7 lazyload" alt="" src="data:image/png;base64,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" data-object-fit="cover"   data-src="https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228.webp" data-srcset="https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228.webp 1800w, https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228-300x298.webp 300w, https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228-1024x1018.webp 1024w, https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228-150x150.webp 150w, https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228-768x764.webp 768w, https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228-1536x1527.webp 1536w" data-max-width="1800" data-sizes="auto" data-eio-rwidth="1800" data-eio-rheight="1790" /><noscript><img fetchpriority="high" decoding="async" width="1800" height="1790" class="wp-block-cover__image-background wp-image-7" alt="" src="https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4cd2228.webp" data-object-fit="cover" srcset="https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4c
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508
509				<div class="wp-block-group is-vertical"><p class="cta-title">AI-Driven Tech Consulting</p><p class="cta-paragraph">As tech architects, we build your AI-driven transformation for sustainable value. </p><div class="wp-block-buttons cta-buttons"><div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.devoteam.com/about-us/" target="">Read more about us</a></div></div></div>
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511
512
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514					</div>
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516			
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518	</div>
519
520
521									</li>
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523								</ul>
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525							</li>
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531					
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535
536								
537										<a class="first-level-item " href="https://www.devoteam.com/magazine/" target="">Insights</a>
538
539									
540								
541							</li>
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543							
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546
547					
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551
552								
553										<a class="first-level-item " href="https://www.devoteam.com/event/" target="">Events</a>
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555									
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557							</li>
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559							
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563					
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565						
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567
568								
569								<button aria-expanded="false" data-wp-on--click="actions.toggleSection" data-wp-bind--aria-expanded="context.isSectionVisible" data-wp-class--active="context.isSectionVisible" aria-controls="section-7" class="first-level-item" type="button">About us<svg width="14" height="8" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg" class="caret">
570										<path d="M2 1.41675L7 6.41675L12 1.41675" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
571									</svg>
572								</button>
573
574								<ul id="section-7" data-wp-class--show="context.isSectionVisible" class="section">
575
576									<li class="columns-wrapper">
577												<div class="column">
578																		<div class="animated-sub-item title" style="--appearDelay: 1">
579							<div>Who we are</div>
580						</div>
581																				<div class="animated-sub-item" style="--appearDelay: 2">
582							<a class="link-item " href="https://www.devoteam.com/news-and-pr/" target="">News and Press release</a>
583						</div>
584																				<div class="animated-sub-item" style="--appearDelay: 3">
585							<a class="link-item " href="https://www.devoteam.com/about-us/" target="">Company overview</a>
586						</div>
587																				<div class="animated-sub-item" style="--appearDelay: 4">
588							<a class="link-item " href="https://www.devoteam.com/awards-recognition/" target="">Awards &#038; Achievements</a>
589						</div>
590																				<div class="animated-sub-item" style="--appearDelay: 5">
591							<a class="link-item " href="https://www.devoteam.com/our-offices/" target="">Our offices</a>
592						</div>
593																				<div class="animated-sub-item" style="--appearDelay: 6">
594							<a class="link-item " href="https://www.devoteam.com/investors/" target="">Investor relations</a>
595						</div>
596														
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599							<div class="animated-sub-item" style="--appearDelay: 7">
600								<button aria-expanded="false" data-wp-on--click="actions.toggleSub" data-wp-bind--aria-expanded="context.
600isSubOpen" aria-controls="submenu-8" class="sub-menu-button" data-wp-class--active="context.isSubOpen" type="button">Other brands<span data-wp-text="context.subOpen"></span>
601									<svg class="caret" width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
602										<path d="M2 12L7 7L2 2" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
603									</svg>
604								</button>
605							</div>
606							<div class="sub-wrapper">
607								<ul class="sub-menu" id="submenu-8" data-wp-class--show="context.isSubOpen">
608									<li>
609										<div class="title">Other brands</div>
610									</li>
611																			<li><a class="link-item" href="https://ubertasconsulting.com/" target="_blank">Ubertas</a></li>
612																			<li><a class="link-item" href="https://procori.com/" target="_blank">ProCori</a></li>
613																			<li><a class="link-item" href="https://www.integrity.pt/" target="_blank">Integrity</a></li>
614																			<li><a class="link-item" href="https://singularityde.com/" target="_blank">Singularity</a></li>
615																	</ul>
616							</div>
617						</div>
618														</div>
619			<div class="column">
620																		<div class="animated-sub-item title" style="--appearDelay: 8">
621							<div>Responsibility</div>
622						</div>
623														
624						
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626							<div class="animated-sub-item" style="--appearDelay: 9">
627								<button aria-expanded="false" data-wp-on--click="actions.toggleSub" data-wp-bind--aria-expanded="context.isSubOpen" aria-controls="submenu-9" class="sub-menu-button" data-wp-class--active="context.isSubOpen" type="button">CSR<span data-wp-text="context.subOpen"></span>
628									<svg class="caret" width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
629										<path d="M2 12L7 7L2 2" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
630									</svg>
631								</button>
632							</div>
633							<div class="sub-wrapper">
634								<ul class="sub-menu" id="submenu-9" data-wp-class--show="context.isSubOpen">
635									<li>
636										<div class="title">CSR</div>
637									</li>
638																			<li><a class="link-item" href="https://www.devoteam.com/corporate-social-responsibility/" target="">CSR overview</a></li>
639																			<li><a class="link-item" href="https://www.devoteam.com/corporate-social-responsibility/value-initiatives/" target="">Value</a></li>
640																			<li><a class="link-item" href="https://www.devoteam.com/corporate-social-responsibility/environment/" target="">Environment</a></li>
641																			<li><a class="link-item" href="https://www.devoteam.com/corporate-social-responsibility/ethics/" target="">Ethics</a></li>
642																			<li><a class="link-item" href="https://www.devoteam.com/corporate-social-responsibility/people/" target="">People</a></li>
643																	</ul>
644							</div>
645						</div>
646																				<div class="animated-sub-item" style="--appearDelay: 10">
647							<a class="link-item " href="https://www.devoteam.com/devoteam-foundation/" target="">Devoteam Foundation</a>
648						</div>
649														</div>
650	
651										
652											<div class="cta">
653
654		
655<div class="wp-block-cover is-light is-layout-flow wp-block-cover-is-layout-flow" style="padding-right:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)"><span aria-hidden="true" class="wp-block-cover__background has-main-background-color has-background-dim-80 has-background-dim"></span><img decoding="async" width="1920" height="1200" class="wp-block-cover__image-background wp-image-10696 lazyload" alt="" src="data:image/png;base64,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" data-object-fit="cover"   data-src="https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2.jpg" data-srcset="https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2.jpg 1920w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-300x188.jpg 300w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-1024x640.jpg 1024w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-768x480.jpg 768w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-1536x960.jpg 1536w" data-max-width="1920" data-sizes="auto" data-eio-rwidth="1920" data-eio-rheight="1200" /><noscript><img decoding="async" width="1920" height="1200" class="wp-block-cover__image-background wp-image-10696" alt="" src="https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2.jpg" data-object-fit="cover" srcset="https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2.jpg 1920w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-300x188.jpg 300w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-1024x640.jpg 1024w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-768x480.jpg 768w, https://www.devoteam.com/wp-content/uploads/2024/09/Amplify-BCK-030-copy-2-1536x960.jpg 1536w" sizes="(max-width: 1920px) 100v
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656		<div class="wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex" style="margin-top:0px;margin-bottom:0px;padding-right:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)">
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658
659				<div class="wp-block-group is-vertical"><p class="cta-title">Infinite possibilities to become an AI leader</p><p class="cta-paragraph">Join our multidisciplinary team of Data specialists, Product Designers, Business consultants, Security experts, Cloud Engineers, Developers and other extraordinary talents, spread across more than 25+ countries across EMEA.</p><div class="wp-block-buttons cta-buttons"><div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.devoteam.com/join-us/" target="">Join us</a></div></div></div>
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669
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671									</li>
672
673								</ul>
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675							</li>
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683						
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686								
687								<button aria-expanded="false" data-wp-on--click="actions.toggleSection" data-wp-bind--aria-expanded="context.isSectionVisible" data-wp-class--active="context.isSectionVisible" aria-controls="section-10" class="first-level-item" type="button">Careers<svg width="14" height="8" viewBox="0 0 14 8" fill="none" xmlns="http://www.w3.org/2000/svg" class="caret">
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690								</button>
691
692								<ul id="section-10" data-wp-class--show="context.isSectionVisible" class="section">
693
694									<li class="columns-wrapper">
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696																		<div class="animated-sub-item title" style="--appearDelay: 1">
697							<div>Careers at Devoteam</div>
698						</div>
699																				<div class="animated-sub-item" style="--appearDelay: 2">
700							<a class="link-item " href="https://www.devoteam.com/join-us/" target="">Life at Devoteam</a>
701						</div>
702																				<div class="animated-sub-item" style="--appearDelay: 3">
703							<a class="link-item " href="https://www.devoteam.com/join-us/our-values/" target="">Values</a>
704						</div>
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947
948
949
950		
951							<li class="title">
952					<span>Partner</span>
953				</li>
954			
955
956		
957			
958				<li data-wp-context='{"subSectionMobileName":"submenu-13"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
959
960					<button data-wp-on--click="actions.toggleSubSectionMobile" class="mobile-button mobile-link" type="button" data-wp-bind--aria-expanded="context.isSubSectionMobileVisible" aria-controls="submenu-13">
961						AWS						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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963						</svg>
964					</button>
965
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967						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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969							</svg>Back</button>
970						<ul class="sub-menu">
971
972							<li class="title">
973								<span>AWS</span>
974							</li>
975
976															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/" target="">&#8211; Overview</a></li>
977															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/start-with-aws/" target="">Start with AWS</a></li>
978															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services-cloud-adoption/" target="">Cloud adoption</a></li>
979															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/amazon-web-services-machine-learning-ai/data-analytics/" target="">Data &#038; Analytics</a></li>
980															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/aws-generative-ai/" target="">Machine Learning &#038; AI</a></li>
981															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/transformation/" target="">Transformation</a></li>
982															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/security/" target="">Security</a></li>
983															<li><a class="mobile-link" href="https://www.devoteam.com/amazon-web-services/cloud-native-development-app-modernization/" target="">Cloud Native Development &#038; App Modernization</a></li>
984															<li><a class="mobile-link" href="https://www.devoteam.com/services/cloud-managed-services/" target="">Cloud Managed Services</a></li>
985													</ul>
986					</div>
987				</li>
988			
989
990		
991			
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993
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995						Google Cloud						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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998					</button>
999
1000					<div id="submenu-14" class="third-level-mobile level-mobile" data-wp-class--active="context.isSubSectionMobileVisible">
1001						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1002								<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1003							</svg>Back</button>
1004						<ul class="sub-menu">
1005
1006							<li class="title">
1007								<span>Google Cloud</span>
1008							</li>
1009
1010															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/" target="">&#8211; Overview</a></li>
1011															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/accelerators/" target="">Google Cloud Accelerators</a></li>
1012															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/ml-ai/" target="">AI &#038; Machine Learning</a></li>
1013															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud-agentic-ai/" target="">Agentic AI</a></li>
1014															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/data-solutions/" target="">Data &#038; Analytics</a></li>
1015															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/security/" target="">Security</a></li>
1016															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud-support/" target="">Managed Services</a></li>
1017															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/it-infrastructure-modernisation/" target="">IT Infrastructure Modernisation</a></li>
1018															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/app-modernisation" target="">Application Modernisation &#038; Development</a></li>
1019															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud/digital-workplace/" target="">Digital Workplace</a></li>
1020															<li><a class="mobile-link" href="https://www.devoteam.com/google-chrome-os-solutions/" target="">ChromeOS Solutions</a></li>
1021															<li><a class="mobile-link" href="https://www.devoteam.com/google-cloud-training/" target="">Training</a></li>
1022													</ul>
1023					</div>
1024				</li>
1025			
1026
1027		
1028			
1029				<li data-wp-context='{"subSectionMobileName":"submenu-15"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
1030
1031					<button data-wp-on--click="actions.toggleSubSectionMobile" class="mobile-button mobile-link" type="button" data-wp-bind--aria-expanded="context.isSubSectionMobileVisible" aria-controls="submenu-15">
1032						Microsoft						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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1034						</svg>
1035					</button>
1036
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1038						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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1040							</svg>Back</button>
1041						<ul class="sub-menu">
1042
1043							<li class="title">
1044								<span>Microsoft</span>
1045							</li>
1046
1047															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/" target="">&#8211; Overview</a></li>
1048															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/intelligent-cloud/" target="">Intelligent Cloud</a></li>
1049															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/data/" target="">Data</a></li>
1050															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/microsoft-azure-ai-services/" target="">AI</a></li>
1051															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/security/" target="">Security</a></li>
1052															<li><a class="mobile-link" href="https://www.devoteam.com/services/cloud-managed-services/#microsoft-azure" target="">Managed Services</a></li>
1053															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/modern-work/" target="">Modern Work</a></li>
1054															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/businessapp/" target="">Business Applications</a></li>
1055															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/cloud-native-applications/" target="">Cloud Native Applications</a></li>
1056															<li><a class="mobile-link" href="https://www.devoteam.com/microsoft/sustainability/" target="">Sustainability</a></li>
1057													</ul>
1058					</div>
1059				</li>
1060			
1061
1062		
1063			
1064				<li data-wp-context='{"subSectionMobileName":"submenu-16"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
1065
1066					<button data-wp-on--click="actions.toggleSubSectionMobile" class="mobile-button mobile-link" type="button" data-wp-bind--aria-expanded="context.
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1067						ServiceNow						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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1070					</button>
1071
1072					<div id="submenu-16" class="third-level-mobile level-mobile" data-wp-class--active="context.isSubSectionMobileVisible">
1073						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1074								<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1075							</svg>Back</button>
1076						<ul class="sub-menu">
1077
1078							<li class="title">
1079								<span>ServiceNow</span>
1080							</li>
1081
1082															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/" target="">&#8211; Overview</a></li>
1083															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/connect-workflows-data-operations/" target="">Connect Workflows &#038; Operations</a></li>
1084															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/embed-ai-into-the-flow-of-work/" target="">Embed AI into the flow of Work</a></li>
1085															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/govern-ai-secure-control-scale-across-the-enterprise/" target="">Govern &#038; Scale AI</a></li>
1086															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/managed-shared-services/" target="">Managed Shared Services</a></li>
1087															<li><a class="mobile-link" href="https://www.devoteam.com/servicenow/workflownow-flagship-event/" target="">WorkflowNow Event Series</a></li>
1088													</ul>
1089					</div>
1090				</li>
1091			
1092
1093		
1094			
1095				<li data-wp-context='{"subSectionMobileName":"submenu-17"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
1096
1097					<button data-wp-on--click="actions.toggleSubSectionMobile" class="mobile-button mobile-link" type="button" data-wp-bind--aria-expanded="context.isSubSectionMobileVisible" aria-controls="submenu-17">
1098						More partners						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
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1100						</svg>
1101					</button>
1102
1103					<div id="submenu-17" class="third-level-mobile level-mobile" data-wp-class--active="context.isSubSectionMobileVisible">
1104						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1105								<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1106							</svg>Back</button>
1107						<ul class="sub-menu">
1108
1109							<li class="title">
1110								<span>More partners</span>
1111							</li>
1112
1113															<li><a class="mobile-link" href="https://www.devoteam.com/atlassian-consulting-services/" target="">Atlassian</a></li>
1114															<li><a class="mobile-link" href="https://www.devoteam.com/databricks-elite-partner/" target="">Databricks</a></li>
1115															<li><a class="mobile-link" href="https://www.devoteam.com/dynatrace-consulting-services/" target="">Dynatrace</a></li>
1116															<li><a class="mobile-link" href="https://www.devoteam.com/official-mulesoft-partner-consultancy/" target="">MuleSoft</a></li>
1117															<li><a class="mobile-link" href="https://www.devoteam.com/outsystems/" target="">Outsystems</a></li>
1118															<li><a class="mobile-link" href="https://www.devoteam.com/snowflake-premier-partner/" target="">Snowflake</a></li>
1119													</ul>
1120					</div>
1121				</li>
1122			
1123
1124		
1125							<li>
1126					<a class="mobile-link" href="https://www.devoteam.com/partners/" target=" ">&#8211; All Partnerships</a>
1127				</li>
1128			
1129
1130		
1131
1132
1133
1134
1135
1136								</ul>
1137
1138									<div class="cta">
1139
1140		
1141<div class="wp-block-cover is-light is-layout-flow wp-block-cover-is-layout-flow" style="padding-right:var(--wp--preset--spacing--medium);padding-left:var(--wp--preset--spacing--medium)"><span aria-hidden="true" class="wp-block-cover__background has-main-background-color has-background-dim-80 has-background-dim"></span><img fetchpriority="high" decoding="async" width="1800" height="1790" class="wp-block-cover__image-background wp-image-7 lazyload" alt="" src="data:image/png;base64,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" data-object-fit="cover"   data-src="https://www.devoteam.com/wp-content/uploads/2024/08/bb2efb12a94e6e81e67a5ffed4c
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1142		<div class="wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex" style="margin-top:0px;margin-bottom:0px;padding-right:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--large)">
1143			<div class="wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow">
1144
1145				<div class="wp-block-group is-vertical"><p class="cta-title">AI-Driven Tech Consulting</p><p class="cta-paragraph">As tech architects, we build your AI-driven transformation for sustainable value. </p><div class="wp-block-buttons cta-buttons"><div class="wp-block-button"><a class="wp-block-button__link wp-element-button" href="https://www.devoteam.com/about-us/" target="">Read more about us</a></div></div></div>
1146			</div>
1147
1148
1149
1150					</div>
1151				</div></div></div>
1152			
1153
1154	</div>
1155
1156							</div>
1157
1158						</li>
1159
1160					
1161
1162			
1163											<li class="first-level-mobile">
1164							<a class="mobile-link" href="https://www.devoteam.com/magazine/" target="">Insights</a>
1165						</li>
1166					
1167
1168			
1169											<li class="first-level-mobile">
1170							<a class="mobile-link" href="https://www.devoteam.com/event/" target="">Events</a>
1171						</li>
1172					
1173
1174			
1175					
1176						<li class="first-level-mobile" data-wp-context='{"sectionMobileName":"section-mobile-18"}' data-wp-watch--sectionMobile="callbacks.checkSectionMobileVisible">
1177
1178							<button data-wp-on--click="actions.toggleSectionMobile" data-wp-bind--aria-expanded="context.isSectionMobileVisible" aria-controls="section-mobile-18" class="mobile-button mobile-link" type="button">About us<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1179									<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1180								</svg>
1181							</button>
1182
1183							<div class="second-level-mobile level-mobile" data-wp-class--active="context.isSectionMobileVisible">
1184								<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1185										<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1186									</svg>Back</button>
1187								<ul>
1188
1189									
1190		
1191							<li class="title">
1192					<span>Who we are</span>
1193				</li>
1194			
1195
1196		
1197							<li>
1198					<a class="mobile-link" href="https://www.devoteam.com/news-and-pr/" target=" ">News and Press release</a>
1199				</li>
1200			
1201
1202		
1203							<li>
1204					<a class="mobile-link" href="https://www.devoteam.com/about-us/" target=" ">Company overview</a>
1205				</li>
1206			
1207
1208		
1209							<li>
1210					<a class="mobile-link" href="https://www.devoteam.com/awards-recognition/" target=" ">Awards &#038; Achievements</a>
1211				</li>
1212			
1213
1214		
1215							<li>
1216					<a class="mobile-link" href="https://www.devoteam.com/our-offices/" target=" ">Our offices</a>
1217				</li>
1218			
1219
1220		
1221							<li>
1222					<a class="mobile-link" href="https://www.devoteam.com/investors/" target=" ">Investor relations</a>
1223				</li>
1224			
1225
1226		
1227			
1228				<li data-wp-context='{"subSectionMobileName":"submenu-19"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
1229
1230					<button data-wp-on--click="actions.toggleSubSectionMobile" class="mobile-button mobile-link" type="button" data-wp-bind--aria-expanded="context.
1230isSubSectionMobileVisible" aria-controls="submenu-19">
1231						Other brands						<svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1232							<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
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1234					</button>
1235
1236					<div id="submenu-19" class="third-level-mobile level-mobile" data-wp-class--active="context.isSubSectionMobileVisible">
1237						<button class="mobile-link back-link" type="button" data-wp-on--click="actions.mobileSubBack"><svg width="9" height="14" viewBox="0 0 9 14" fill="none" xmlns="http://www.w3.org/2000/svg">
1238								<path d="M2 12L7 7L2 2" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round" />
1239							</svg>Back</button>
1240						<ul class="sub-menu">
1241
1242							<li class="title">
1243								<span>Other brands</span>
1244							</li>
1245
1246															<li><a class="mobile-link" href="https://ubertasconsulting.com/" target="_blank">Ubertas</a></li>
1247															<li><a class="mobile-link" href="https://procori.com/" target="_blank">ProCori</a></li>
1248															<li><a class="mobile-link" href="https://www.integrity.pt/" target="_blank">Integrity</a></li>
1249															<li><a class="mobile-link" href="https://singularityde.com/" target="_blank">Singularity</a></li>
1250													</ul>
1251					</div>
1252				</li>
1253			
1254
1255		
1256
1257
1258
1259		
1260							<li class="title">
1261					<span>Responsibility</span>
1262				</li>
1263			
1264
1265		
1266			
1267				<li data-wp-context='{"subSectionMobileName":"submenu-20"}' data-wp-watch--subSectionMobile="callbacks.checkSubSectionMobileVisible">
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1583	<span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Devoteam." href="https://www.devoteam.com" class="home" ><span property="name">Devoteam</span></a><meta property="position" content="1"></span><span class="separator"></span><span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Insights." href="https://www.devoteam.com/insights/" class="expert-view-root post post-expert-view" ><span property="name">Insights</span></a><meta property="position" content="2"></span><span class="separator"></span><span property="itemListElement" typeof="ListItem"><a property="item" typeof="WebPage" title="Go to Expert View." href="https://www.devoteam.com/expert-view/" class="archive post-expert-view-archive" ><span property="name">Expert View</span></a><meta property="position" content="3"></span><span class="separator"></span><span property="itemListElement" typeof="ListItem"><span property="name" class="post post-expert-view current-item">How Devoteam is building intelligent contact centres with Amazon Connect Customer</span><meta property="url" content="https://www.devoteam.com/expert-view/building-intelligent-contact-centres-with-amazon-connect-customer/"><meta property="position" content="4"></span></div>
1584
1585<div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"><h1 class="alignfull wp-block-post-title">How Devoteam is building intelligent contact centres with Amazon Connect Customer</h1></div></div>
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1622																
1623					
1624										
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1626						
1627<p class="has-small-font-size wp-block-paragraph"><strong>Julien Lemarchal<br></strong>Content Manager</p>
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1692		<figure class="wp-block-post-featured-image"><img width="1920" height="1072" src="data:image/png;base64,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" class="attachment-post-thumbnail size-post-thumbnail wp-post-image lazyload" alt="" style="object-fit:cover;" decoding="async"   data-src="https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases.jpg" data-srcset="https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases.jpg 1920w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-300x168.jpg 300w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-1024x572.jpg 1024w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-768x429.jpg 768w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-1536x858.jpg 1536w" data-max-width="1920" data-sizes="auto" data-eio-rwidth="1920" data-eio-rheight="1072" /><noscript><img width="1920" height="1072" src="https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" style="object-fit:cover;" decoding="async" srcset="https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases.jpg 1920w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-300x168.jpg 300w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-1024x572.jpg 1024w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-768x429.jpg 768w, https://www.devoteam.com/wp-content/uploads/2026/06/Devoteam_Expert-view_Amazon-Connect-Customer_Usecases-1536x858.jpg 1536w" sizes="(max-width: 1920px) 100v
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1693		
1694		</div>
1695
1696	
1697
1698          <div class="entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow">
1699<h3 id="h-reimagining-the-first-hello" class="wp-block-heading"><em>Reimagining the first &#8220;Hello&#8221;</em></h3>
1700
1701
1702
1703<p class="wp-block-paragraph">Reachable at any time, on the channel of their choice, with a personalised and immediate response: this is now the standard customers expect when they contact a company.</p>
1704
1705
1706
1707<p class="wp-block-paragraph">Yet most contact centres were never built for it. Rigid infrastructures, channels organised in silos — they struggle to keep pace. The result: queues, fragmented journeys, and agents overwhelmed by repetitive tasks. Operating costs rise without satisfaction following suit.</p>
1708
1709
1710
1711<p class="wp-block-paragraph">Amazon Connect Customer, <strong>AWS&#8217;s cloud-native contact centre service</strong>, was designed to turn this logic on its head. Omnichannel, billed on usage, equipped with built-in artificial intelligence and able to integrate natively with business tools, it delivers a response equal to these challenges.</p>
1712
1713
1714
1715<p class="wp-block-paragraph">As an AWS Premier partner, Devoteam has supported companies across very different sectors — e-commerce, mobility, energy — at varying stages of maturity. This article looks back at three of these projects to show, concretely, how a contact centre is transformed.</p>
1716
1717
1718
1719<h2 class="wp-block-heading">Amazon Connect Customer, in brief</h2>
1720
1721
1722
1723<p class="wp-block-paragraph">Before turning to the cases, a few pointers on what sets the solution apart.</p>
1724
1725
1726
1727<p class="wp-block-paragraph">Amazon Connect Customer is a fully cloud-based contact centre that runs on AWS infrastructure. It works on a pay-as-you-go model: no upfront investment, no long-term commitment, and capacity that scales with demand. Its omnichannel management brings voice, chat and tasks together in a single interface, and its drag-and-drop flow designer lets teams adapt customer journeys in minutes rather than months.</p>
1728
1729
1730
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1787 
1788  <h3 class="acc-653330a0-grid-title" contenteditable="false">What sets the solution apart</h3>
1789 
1790  <div class="acc-653330a0-grid">
1791    <div class="acc-653330a0-card">
1792      <span class="acc-653330a0-card-icon" contenteditable="false">☁️</span>
1793      <p class="acc-653330a0-card-head" contenteditable="false">Fully cloud-based</p>
1794      <p class="acc-653330a0-card-desc" contenteditable="false">
1794A fully cloud-based contact centre that runs on AWS infrastructure.</p>
1795      <span class="acc-653330a0-card-hint">Tap to read more</span>
1796    </div>
1797    <div class="acc-653330a0-card">
1798      <span class="acc-653330a0-card-icon" contenteditable="false">?</span>
1799      <p class="acc-653330a0-card-head" contenteditable="false">Pay-as-you-go</p>
1800      <p class="acc-653330a0-card-desc" contenteditable="false">No upfront investment, no long-term commitment, and capacity that scales with demand.</p>
1801      <span class="acc-653330a0-card-hint">Tap to read more</span>
1802    </div>
1803    <div class="acc-653330a0-card">
1804      <span class="acc-653330a0-card-icon" contenteditable="false">?</span>
1805      <p class="acc-653330a0-card-head" contenteditable="false">Omnichannel management</p>
1806      <p class="acc-653330a0-card-desc" contenteditable="false">Brings voice, chat and tasks together in a single interface.</p>
1807      <span class="acc-653330a0-card-hint">Tap to read more</span>
1808    </div>
1809    <div class="acc-653330a0-card">
1810      <span class="acc-653330a0-card-icon" contenteditable="false">?</span>
1811      <p class="acc-653330a0-card-head" contenteditable="false">Drag-and-drop flow designer</p>
1812      <p class="acc-653330a0-card-desc" contenteditable="false">Lets teams adapt customer journeys in minutes rather than months.</p>
1813      <span class="acc-653330a0-card-hint">Tap to read more</span>
1814    </div>
1815  </div>
1816 
1817  
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1828</div>
1829
1830
1831
1832<p class="wp-block-paragraph">Its other strength lies in AI, present at every stage:</p>
1833
1834
1835
1836<ul class="wp-block-list">
1837<li><a href="https://aws.amazon.com/fr/lex/" target="_blank" rel="noreferrer noopener">Amazon Lex</a> for natural language and self-service,</li>
1838
1839
1840
1841<li><a href="https://aws.amazon.com/fr/q/" target="_blank" rel="noreferrer noopener">Amazon Q</a> to assist advisers in real time,</li>
1842
1843
1844
1845<li><a href="https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens.html" target="_blank" rel="noreferrer noopener">Contact Lens</a> to analyse conversations (sentiment, trends, compliance).</li>
1846</ul>
1847
1848
1849
1850<p class="wp-block-paragraph">Amazon Connect Customer also offers extensive integration capabilities: native connection to CRMs such as Salesforce and to AWS services (Lambda, DynamoDB, S3) for dynamic routing based on customer history, personalised messaging or real-time information retrieval.</p>
1851
1852
1853
1854<p class="wp-block-paragraph"><em>For a deep dive in Amazon Connect Customer, <a href="https://www.devoteam.com/expert-view/transform-your-contact-center-with-amazon-connect/" target="_blank" rel="noreferrer noopener">read our full article</a>.</em></p>
1855
1856
1857
1858<h2 class="wp-block-heading">The pain points of contact centres</h2>
1859
1860
1861
1862<p class="wp-block-paragraph">Across these projects, the same challenges recur, whatever the sector. Identifying them is already half of mapping the path to transformation.</p>
1863
1864
1865
1866<p class="wp-block-paragraph">First, <strong>channel fragmentation</strong>. Voice, email, chat and social media often live in separate systems, which prevents any unified view of the customer journey. Next comes the <strong>rigidity of interactive voice response systems</strong>: fixed, unintuitive touch-tone menus. <strong>Post-contact work</strong>, for its part, remains largely manual. Writing up notes after each interaction weighs heavily on advisers&#8217; time.</p>
1867
1868
1869
1870<p class="wp-block-paragraph">To this is added reporting that is often too basic to genuinely steer the business, a heavy load of routine calls that ties up advisers at the expense of complex cases, and personalisation that is all but absent from the very first contact, for lack of drawing on the available customer data. Finally, the lack of agility in legacy infrastructures makes rolling out anything new both slow and costly.</p>
1871
1872
1873
1874<h2 class="wp-block-heading">Amazon Connect Customer: Devoteam client use cases</h2>
1875
1876
1877
1878<h3 id="h-e-commerce-optimising-an-existing-deployment" class="wp-block-heading has-medium-font-size"><strong>E-commerce: optimising an existing deployment</strong></h3>
1879
1880
1881
1882<h5 id="h-the-context" class="wp-block-heading">The context</h5>
1883
1884
1885
1886<p class="wp-block-paragraph">A major European marketplace specialising in collectables was already running Amazon Connect in production. The challenge was therefore not to migrate, but to optimise: to make the deployment more reliable, integrate it more closely with the CRM, and gain autonomy over the evolution of customer journeys.</p>
1887
1888
1889
1890<h5 id="h-what-was-put-in-place" class="wp-block-heading">What was put in place</h5>
1891
1892
1893
1894<p class="wp-block-paragraph">Devoteam first carried out a review of the existing deployment, then reworked the architecture of the contact flows. Messages, prompts and routing rules, until then hard-coded, were moved into a metadata-driven logic: business teams can now adjust the parameters through controlled self-service, with no technical intervention.</p>
1895
1896
1897
1898<p class="wp-block-paragraph">Routing became intelligent — by request type, item category, language and caller profile — with steering towards the customer&#8217;s preferred language thanks to the CRM integration. This integration, operated via a Lambda function, draws on purchase history and open cases to refine routing and automate certain call deflections.</p>
1899
1900
1901
1902<p class="wp-block-paragraph">Two experience features round out the solution: queued callback (the customer is called back when their request reaches the top of the queue rather than waiting on the line) and voice biometrics (VoiceID).</p>
1903
1904
1905
1906<h5 id="h-the-benefits" class="wp-block-heading">The benefits</h5>
1907
1908
1909
1910<p class="wp-block-paragraph">Business teams gained autonomy, maintenance became markedly simpler thanks to the modular and reusable logic, and the contact centre was able to scale up without lengthening handling times. The customer experience, for its part, be
1910came smoother through language awareness, automatic callback and intelligent deflection.</p>
1911
1912
1913
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1950 
1951  <div class="uc-4f8bf065-banner">
1952    <p class="uc-4f8bf065-eyebrow" contenteditable="false">Case 1 — E-commerce</p>
1953    <h3 contenteditable="false">Optimising an existing deployment</h3>
1954  </div>
1955 
1956  <div class="uc-4f8bf065-nav">
1957    <button class="uc-4f8bf065-tab uc-4f8bf065-active" data-uc-4f8bf065-tab="0"><span class="uc-4f8bf065-ico">?</span>Context</button>
1958    <button class="uc-4f8bf065-tab" data-uc-4f8bf065-tab="1"><span class="uc-4f8bf065-ico">?️</span>Solution</button>
1959    <button class="uc-4f8bf065-tab" data-uc-4f8bf065-tab="2"><span class="uc-4f8bf065-ico">?</span>Benefits</button>
1960  </div>
1961 
1962  <div class="uc-4f8bf065-panel uc-4f8bf065-active" data-uc-4f8bf065-panel="0">
1963    <p class="uc-4f8bf065-lead" contenteditable="false">A European collectables marketplace, already live on Amazon Connect.</p>
1964    <ul class="uc-4f8bf065-list">
1965      <li contenteditable="false">Optimise rather than migrate.</li>
1966      <li contenteditable="false">Tighter CRM integration and a more reliable deployment.</li>
1967      <li contenteditable="false">Autonomy over how customer journeys evolve.</li>
1968    </ul>
1969  </div>
1970  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="1">
1971    <p class="uc-4f8bf065-lead" contenteditable="false">Metadata-driven flows and intelligent routing.</p>
1972    <ul class="uc-4f8bf065-list">
1973      <li contenteditable="false">Hard-coded prompts and rules moved to self-service metadata.</li>
1974      <li contenteditable="false">Routing by request type, category, language and profile, via a CRM Lambda.</li>
1975      <li contenteditable="false">Queued callback and voice biometrics (VoiceID).</li>
1976    </ul>
1977  </div>
1978  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="2">
1979    <p class="uc-4f8bf065-lead" contenteditable="false">Autonomy, simpler maintenance, a smoother experience.</p>
1980    <ul class="uc-4f8bf065-list">
1981      <li contenteditable="false">Business teams adjust journeys without technical help.</li>
1982      <li contenteditable="false">Scales up without lengthening handling times.</li>
1983      <li contenteditable="false">Smoother experience through language awareness and deflection.</li>
1984    </ul>
1985  </div>
1986 
1987  
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2004
2005
2006
2007<h3 id="h-mobility-structuring-a-migration-with-method" class="wp-block-heading has-medium-font-size"><strong>Mobility: structuring a migration with method</strong></h3>
2008
2009
2010
2011<h5 id="h-the-context-0" class="wp-block-heading">The context</h5>
2012
2013
2014
2015<p class="wp-block-paragraph">A leading European mobility player — vehicle rental, leasing and fleet management solutions — wanted to modernise its contact centre by adopting a cloud-native solution. In a market where the customer relationship is central and interaction volumes vary, the challenge was to secure a large-scale migration without interrupting service.</p>
2016
2017
2018
2019<h5 id="h-what-was-put-in-place-0" class="wp-block-heading">What was put in place</h5>
2020
2021
2022
2023<p class="wp-block-paragraph">Devoteam followed the structured approach of the AWS Migration Acceleration Program (MAP), organised into successive phases: Assess, then Mobilise, Migrate &amp; Modernise.</p>
2024
2025
2026
2027<p class="wp-block-paragraph">The assessment phase laid the foundations: mapping the existing setup, analysing friction points in the customer journey, defining the target, high-level architecture, and above all building the business case with a total cost of ownership (TCO) and return-on-investment analysis.</p>
2028
2029
2030
2031<p class="wp-block-paragraph">A Migration Readiness Assessment, aligned with the six pillars of the AWS Cloud Adoption Framework, made it possible to identify the gaps to close before cutover. Devoteam&#8217;s Premier partner status also opened access to AWS funding, easing the initial investment.</p>
2032
2033
2034
2035<h5 id="h-the-benefits-0" class="wp-block-heading">The benefits</h5>
2036
2037
2038
2039<p class="wp-block-paragraph">A phased approach and rigorous preparation made it possible to avoid the risks associated with migration. The company laid lasting foundations for its contact centre, with a clear and costed trajectory, and reduced its costs thanks to the pay-as-you-go model and the funding secured. The method also gave internal teams a shared view of the target and of the steps to reach it.</p>
2040
2041
2042
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2068 
2069  <div class="uc-4f8bf065-banner">
2070    <p class="uc-4f8bf065-eyebrow" contenteditable="false">Case 2 — Mobility</p>
2071    <h3 contenteditable="false">Structuring a migration with method</h3>
2072  </div>
2073 
2074  <div class="uc-4f8bf065-nav">
2075    <button class="uc-4f8bf065-tab uc-4f8bf065-active" data-uc-4f8bf065-tab="0"><span class="uc-4f8bf065-ico">?</span>Context</button>
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2077    <button class="uc-4f8bf065-tab" data-uc-4f8bf065-tab="2"><span class="uc-4f8bf065-ico">?</span>Benefits</button>
2078  </div>
2079 
2080  <div class="uc-4f8bf065-panel uc-4f8bf065-active" data-uc-4f8bf065-panel="0">
2081    <p class="uc-4f8bf065-lead" contenteditable="false">A European mobility player going cloud-native.</p>
2082    <ul class="uc-4f8bf065-list">
2083      <li contenteditable="false">Vehicle rental, leasing and fleet management.</li>
2084      <li contenteditable="false">Customer relationship is central; volumes vary.</li>
2085      <li contenteditable="false">Migrate at scale without interrupting service.</li>
2086    </ul>
2087  </div>
2088  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="1">
2089    <p class="uc-4f8bf065-lead" contenteditable="false">A phased approach built on AWS MAP.</p>
2090    <ul class="uc-4f8bf065-list">
2091      <li contenteditable="false">Assess, then Mobilise, Migrate &amp; Modernise.</li>
2092      <li contenteditable="false">Business case with TCO and ROI analysis.</li>
2093      <li contenteditable="false">
2093Readiness assessment and AWS funding via Premier status.</li>
2094    </ul>
2095  </div>
2096  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="2">
2097    <p class="uc-4f8bf065-lead" contenteditable="false">Lasting foundations on a costed trajectory.</p>
2098    <ul class="uc-4f8bf065-list">
2099      <li contenteditable="false">Migration risks avoided through rigorous preparation.</li>
2100      <li contenteditable="false">Lower costs via pay-as-you-go and secured funding.</li>
2101      <li contenteditable="false">A shared target and roadmap across internal teams.</li>
2102    </ul>
2103  </div>
2104 
2105  
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2121</div>
2122
2123
2124
2125<h3 id="h-energy-surfacing-business-value" class="wp-block-heading has-medium-font-size"><strong>Energy: surfacing business value</strong></h3>
2126
2127
2128
2129<h5 id="h-the-context-1" class="wp-block-heading">The context</h5>
2130
2131
2132
2133<p class="wp-block-paragraph">A B2C and B2B energy supplier operating in a highly price-driven commodity market. In this sector, every point of contact counts: proposing the right offer, anticipating customer behaviour and remaining reachable on their preferred channels are direct levers of loyalty and market share.</p>
2134
2135
2136
2137<h5 id="h-what-was-put-in-place-1" class="wp-block-heading">What was put in place</h5>
2138
2139
2140
2141<p class="wp-block-paragraph">Devoteam ran ideation workshops to surface, together with the teams, the highest-value use cases, before prioritising them on a matrix weighing value delivered against implementation complexity.</p>
2142
2143
2144
2145<p class="wp-block-paragraph">This grid distinguished the quick wins — self-service through conversational AI (Amazon Lex), personalised routing and IVR based on CRM data, real-time adviser assistance (Amazon Q), integration of a high-volume non-voice channel, automated conversation summaries (Contact Lens) — from the game changers: a genuinely unified omnichannel experience, AI augmentation of advisers in real time and post-contact, continuous improvement driven by data, a scalable cloud-native platform and intelligent outbound campaigns.</p>
2146
2147
2148
2149<p class="wp-block-paragraph">The sector-specific use case focused on B2B contract renewals. By analysing contract history, consumption patterns and market trends, the solution predicts likely renewals, identifies customers at risk of leaving and optimises the terms proposed. Automatic alerts notify advisers as the deadline approaches, accompanied by personalised renewal offers, with certain routine enquiries handled by a virtual assistant.</p>
2150
2151
2152
2153<h5 id="h-the-benefits-1" class="wp-block-heading">The benefits</h5>
2154
2155
2156
2157<p class="wp-block-paragraph">A higher contract renewal rate, reduced churn, greater operational efficiency and increased revenue. More broadly, a more proactive customer relationship — engaging the customer before the deadline rather than enduring their departure — and a better satisfaction score across the whole base.</p>
2158
2159
2160
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2188    <p class="uc-4f8bf065-eyebrow" contenteditable="false">Case 3 — Energy</p>
2189    <h3 contenteditable="false">Surfacing business value</h3>
2190  </div>
2191 
2192  <div class="uc-4f8bf065-nav">
2193    <button class="uc-4f8bf065-tab uc-4f8bf065-active" data-uc-4f8bf065-tab="0"><span class="uc-4f8bf065-ico">?</span>Context</button>
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2195    <button class="uc-4f8bf065-tab" data-uc-4f8bf065-tab="2"><span class="uc-4f8bf065-ico">?</span>Benefits</button>
2196  </div>
2197 
2198  <div class="uc-4f8bf065-panel uc-4f8bf065-active" data-uc-4f8bf065-panel="0">
2199    <p class="uc-4f8bf065-lead" contenteditable="false">A B2C and B2B energy supplier in a price-driven market.</p>
2200    <ul class="uc-4f8bf065-list">
2201      <li contenteditable="false">Every point of contact is a loyalty lever.</li>
2202      <li contenteditable="false">Right offer, anticipated behaviour, preferred channels.</li>
2203      <li contenteditable="false">Direct impact on market share.</li>
2204    </ul>
2205  </div>
2206  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="1">
2207    <p class="uc-4f8bf065-lead" contenteditable="false">From quick wins to game changers.</p>
2208    <ul class="uc-4f8bf065-list">
2209      <li contenteditable="false">Use cases prioritised on value vs complexity.</li>
2210      <li contenteditable="false">Quick wins: Lex self-service, CRM routing, Amazon Q, Contact Lens.</li>
2211      <li contenteditable="false">B2B contract renewals predicted, with proactive adviser alerts.</li>
2212    </ul>
2213  </div>
2214  <div class="uc-4f8bf065-panel" data-uc-4f8bf065-panel="2">
2215    <p class="uc-4f8bf065-lead" contenteditable="false">Higher renewals, reduced churn, a proactive relationship.</p>
2216    <ul class="uc-4f8bf065-list">
2217      <li contenteditable="false">Higher renewal rate and increased revenue.</li>
2218      <li contenteditable="false">Greater operational efficiency.</li>
2219      <li contenteditable="false">Engaging customers before the deadline, with better satisfaction.</li>
2220    </ul>
2221  </div>
2222 
2223  
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2240
2241
2242
2243<h2 class="wp-block-heading">What these projects have in common</h2>
2244
2245
2246
2247<p class="wp-block-paragraph">In all three cases, technology is never an end in itself: it is put at the service of a precise business objective:</p>
2248
2249
2250
2251<ul class="wp-block-list">
2252<li>Team autonomy</li>
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2255
2256<li>Securing the migration</li>
2257
2258
2259
2260<li>Customer loyalty</li>
2261</ul>
2262
2263
2264
2265<p class="wp-block-paragraph">It is also a structured method that makes the difference, whether an architecture review, a proven migration framework or prioritised ideation workshops. And in all three cases, the most differentiating capabilities of Amazon Connect Customer recur: AI-driven self-service, adviser assistance and the use of data to personalise and to steer.</p>
2266
2267
2268
2269<p class="wp-block-paragraph">This combination — AWS expertise, business grounding and an approach tailored to the level of maturity — makes it possible to turn a cost centre into a true engine of customer experience.</p>
2270
2271
2272
2273<h2 id="h-where-does-your-contact-centre-stand" class="wp-block-heading">Where does your contact centre stand?</h2>
2274
2275
2276
2277<p class="wp-block-paragraph">Before considering a transformation, you first need to locate your starting point. This short diagnostic helps you identify the scenario most relevant to your organisation.</p>
2278
2279
2280
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2341    <div class="cccb6bcefa-title" contenteditable="false">What is the cloud maturity of your contact centre?</div>
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2345
2346    <!-- QUESTIONS -->
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2348
2349      <div class="cccb6bcefa-q cccb6bcefa-active" data-q="0">
2350        <div class="cccb6bcefa-step" contenteditable="false">Question 1 of 5</div>
2351        <div class="cccb6bcefa-qtext" contenteditable="false">What is the cloud maturity of your contact centre?</div>
2352        <div class="cccb6bcefa-opt" data-val="a"><span class="cccb6bcefa-letter">a</span><span class="cccb6bcefa-otext" contenteditable="false">We already use a cloud solution (Amazon Connect or equivalent).</span></div>
2353        <div class="cccb6bcefa-opt" data-val="b"><span class="cccb6bcefa-letter">b</span><span class="cccb6bcefa-otext" contenteditable="false">We are still on traditional / on-premise infrastructure.</span></div>
2354        <div class="cccb6bcefa-opt" data-val="c"><span class="cccb6bcefa-letter">c</span><span class="cccb6bcefa-otext" contenteditable="false">We are in the process of considering or migrating.</span></div>
2355      </div>
2356
2357      <div class="cccb6bcefa-q" data-q="1">
2358        <div class="cccb6bcefa-step" contenteditable="false">Question 2 of 5</div>
2359        <div class="cccb6bcefa-qtext" contenteditable="false">How many channels do you manage in a genuinely integrated way?</div>
2360        <div class="cccb6bcefa-opt" data-val="a"><span class="cccb6bcefa-letter">a</span><span class="cccb6bcefa-otext" contenteditable="false">Only one (mainly voice).</span></div>
2361        <div class="cccb6bcefa-opt" data-val="b"><span class="cccb6bcefa-letter">b</span><span class="cccb6bcefa-otext" contenteditable="false">Two to three, but in separate systems.</span></div>
2362        <div class="cccb6bcefa-opt" data-val="c"><span class="cccb6bcefa-letter">c</span><span class="cccb6bcefa-otext" contenteditable="false">Several channels unified in a single interface.</span></div>
2363      </div>
2364
2365      <div class="cccb6bcefa-q" data-q="2">
2366        <div class="cccb6bcefa-step" contenteditable="false">Question 3 of 5</div>
2367        <div class="cccb6bcefa-qtext" contenteditable="false">What is your level of automation and self-service?</div>
2368        <div class="cccb6bcefa-opt" data-val="a"><span class="cccb6bcefa-letter">a</span><span class="cccb6bcefa-otext" contenteditable="false">
2368Low: most requests go through an adviser.</span></div>
2369        <div class="cccb6bcefa-opt" data-val="b"><span class="cccb6bcefa-letter">b</span><span class="cccb6bcefa-otext" contenteditable="false">Medium: a basic IVR or chatbot is in place.</span></div>
2370        <div class="cccb6bcefa-opt" data-val="c"><span class="cccb6bcefa-letter">c</span><span class="cccb6bcefa-otext" contenteditable="false">High: self-service through conversational AI and adviser assistance.</span></div>
2371      </div>
2372
2373      <div class="cccb6bcefa-q" data-q="3">
2374        <div class="cccb6bcefa-step" contenteditable="false">Question 4 of 5</div>
2375        <div class="cccb6bcefa-qtext" contenteditable="false">How do you use customer data during an interaction?</div>
2376        <div class="cccb6bcefa-opt" data-val="a"><span class="cccb6bcefa-letter">a</span><span class="cccb6bcefa-otext" contenteditable="false">Little or not at all: the interaction starts without context.</span></div>
2377        <div class="cccb6bcefa-opt" data-val="b"><span class="cccb6bcefa-letter">b</span><span class="cccb6bcefa-otext" contenteditable="false">Partially: some data is brought up manually.</span></div>
2378        <div class="cccb6bcefa-opt" data-val="c"><span class="cccb6bcefa-letter">c</span><span class="cccb6bcefa-otext" contenteditable="false">Fully: routing and personalisation driven by the CRM in real time.</span></div>
2379      </div>
2380
2381      <div class="cccb6bcefa-q" data-q="4">
2382        <div class="cccb6bcefa-step" contenteditable="false">Question 5 of 5</div>
2383        <div class="cccb6bcefa-qtext" contenteditable="false">What is your capacity to analyse and improve your interactions?</div>
2384        <div class="cccb6bcefa-opt" data-val="a"><span class="cccb6bcefa-letter">a</span><span class="cccb6bcefa-otext" contenteditable="false">Basic reporting on a few indicators.</span></div>
2385        <div class="cccb6bcefa-opt" data-val="b"><span class="cccb6bcefa-letter">b</span><span class="cccb6bcefa-otext" contenteditable="false">Dashboards, but without fine-grained conversation analysis.</span></div>
2386        <div class="cccb6bcefa-opt" data-val="c"><span class="cccb6bcefa-letter">c</span><span class="cccb6bcefa-otext" contenteditable="false">Sentiment analysis, real-time monitoring and continuous improvement.</span></div>
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2582
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2588
2589<script id="lsac-dastra-iframe-consent-js-before">
2590window.lsacDastraDebug = window.lsacDastraDebug || {}; window.lsacDastraDebug.scriptStart = Date.now();
2591window.lsacDastraIframeConsentConfig = {"targets":[{"service":"youtube","selector":"iframe[src*=\"youtube.com\"],iframe[src*=\"youtu.be\"],iframe[src*=\"youtube-nocookie.com\"]"}],"noticeHtml":"<p>By clicking on &quot;I allow&quot;, trackers will be placed and you will be able to watch the video. You can withdraw your consent at any time. By clicking on &quot;I refuse&quot;, you will not be able to access the video.<\/p><div class=\"button-container\"><button type=\"button\" class=\"js-lsac-dastra-consent-btn\" data-service=\"{{service}}\">Accept cookies<\/button><\/div><p><a href=\"https:\/\/www.dastra.eu\" target=\"_blank\" rel=\"noopener noreferrer\">Consent provided by Dastra<\/a><\/p>","aboutBlank":"about:blank"};
2592//# sourceURL=lsac-dastra-iframe-consent-js-before
2593</script>
vendor: 1 bytes, line 2593
2593
2594<script id="lsac-dastra-iframe-consent-js-after">
2595(function () {
2596  var config = window.lsacDastraIframeConsentConfig || {};
2597  var targets = Array.isArray(config.targets) ? config.targets : [];
2598  var DEBUG = true; // Muda para false em produção se quiser desabilitar logs
2599
2600  if (!targets.length) {
2601    return;
2602  }
2603
2604  var aboutBlank = config.aboutBlank || 'about:blank';
2605  var noticeTemplate = typeof config.noticeHtml === 'string' ? config.noticeHtml : '';
2606  var IFRAME_URL_ATTRS = ['src', 'data-src', 'data-lazy-src', 'data-original', 'data-orig-src', 'data-wpfc-original-src'];
2607
2608  // Services the user clicked "Accept" on before Dastra finished loading (GTM async).
2609  var pendingConsents = [];
2610  var dastraReady = false;
2611  var dastraPollInterval = null;
2612  var DASTRA_POLL_INTERVAL_MS = 300;
2613  var DASTRA_POLL_MAX_MS = 15000;
2614  var dastraPollStart = Date.now();
2615  var rescanInterval = null;
2616  var rescanTimeoutId = null;
2617  var SINGLE_RESCAN_DELAY_MS = 3000; // Apenas uma verificação extra 3s depois
2618
2619  // ─── Logging helper ───────────────────────────────────────────────────────
2620  function log(msg, data) {
2621    if (!DEBUG) return;
2622    var timestamp = new Date().toLocaleTimeString();
2623    console.log('[LSAC Dastra Iframe Consent ' + timestamp + '] ' + msg, data || '');
2624  }
2625
2626  function logWarn(msg, data) {
2627    var timestamp = new Date().toLocaleTimeString();
2628    console.warn('[LSAC Dastra Iframe Consent ' + timestamp + '] ' + msg, data || '');
2629  }
2630
2631  // ─── Helpers ──────────────────────────────────────────────────────────────
2632
2633  function getConsentApi() {
2634    if (
2635      window.dastra &&
2636      window.dastra.cookieConsent &&
2637      window.dastra.cookieConsent.consent
2638    ) {
2639      return window.dastra.cookieConsent.consent;
2640    }
2641    return null;
2642  }
2643
2644  function hasServiceConsent(service) {
2645    var api = getConsentApi();
2646    if (!api) return false;
2647    try {
2648      if (typeof api.getServiceConsent === 'function') return !!api.getServiceConsent(service);
2649      if (typeof api.isServiceConsented === 'function') return !!api.isServiceConsented(service);
2650    } catch (e) {
2651      logWarn('Erro ao verificar consentimento do serviço:', e);
2652    }
2653    return false;
2654  }
2655
2656  function applyServiceConsent(service) {
2657    var api = getConsentApi();
2658    if (!api) return false;
2659    try {
2660      api.setServiceConsent(service, true);
2661      if (typeof api.save === 'function') {
2662        api.save();
2663      }
2664      log('Consentimento aplicado para serviço:', service);
2665      return true;
2666    } catch (e) {
2667      logWarn('Erro ao aplicar consentimento:', e);
2668    }
2669    return false;
2670  }
2671
2672  function createAlertNode(service) {
2673    var node = document.createElement('div');
2674    node.className = 'lsac-alert-iframe-cookie';
2675    node.setAttribute('data-dastra-service', service);
2676    node.innerHTML = noticeTemplate.replace(/\{\{service\}\}/g, service);
2677    return node;
2678  }
2679
2680  function isYoutubeUrl(url) {
2681    if (!url) return false;
2682    return /youtube\.com|youtu\.be|youtube-nocookie\.com/i.test(url);
2683  }
2684
2685  function getIframeOriginalUrl(iframe) {
2686    if (!(iframe instanceof HTMLIFrameElement)) return '';
2687
2688    for (var i = 0; i < IFRAME_URL_ATTRS.length; i++) {
2689      var attr = IFRAME_URL_ATTRS[i];
2690      var value = iframe.getAttribute(attr);
2691      if (value) return value;
2692    }
2693
2694    return '';
2695  }
2696
2697  function matchesTargetIframe(iframe, target) {
2698    if (!(iframe instanceof HTMLIFrameElement) || !target) return false;
2699
2700    if (target.selector && iframe.matches && iframe.matches(target.selector)) {
2701      return true;
2702    }
2703
2704    // Fallback for lazy-loaded iframes where src is filled later.
2705    if (target.service === 'youtube') {
2706      return isYoutubeUrl(getIframeOriginalUrl(iframe));
2707    }
2708
2709    return false;
2710  }
2711
2712  function blockIframe(iframe, service) {
2713    if (!(iframe instanceof HTMLIFrameElement)) return false;
2714    if (iframe.dataset.dastraIframeHandled === '1') return false;
2715    var src = getIframeOriginalUrl(iframe);
2716    if (!src || src === aboutBlank) return false;
2717
2718    log('Bloqueando iframe:', {service: service, src: src.substring(0, 50) + '...'});
2719
2720    iframe.dataset.blockedSrc = src;
2721    iframe.dataset.dastraService = service;
2722    iframe.dataset.dastraIframeHandled = '1';
2723
2724    // Prevent lazy-load scripts from repopulating src before consent.
2725    IFRAME_URL_ATTRS.forEach(function (attr) {
2726      if (attr === 'src') return;
2727      if (iframe.hasAttribute(attr)) {
2728        iframe.removeAttribute(attr);
2729      }
2730    });
2731
2732    iframe.setAttribute('src', aboutBlank);
2733    iframe.insertAdjacentElement('afterend', createAlertNode(service));
2734    return true;
2735  }
2736
2737  function restoreIframesForService(service) {
2738    log('Restaurando iframes para serviço:', service);
2739    var iframes = document.querySelectorAll('iframe[data-blocked-src][data-dastra-service="' + service + '"]');
2740    var count = iframes.length;
2741
2742    iframes.forEach(function (iframe) {
2743      var src = iframe.getAttribute('data-blocked-src');
2744      if (!src) return;
2745      iframe.setAttribute('src', src);
2746      iframe.removeAttribute('data-blocked-src');
2747    });
2748
2749    document.querySelectorAll('.lsac-alert-iframe-cookie[data-dastra-service="' + service + '"]').forEach(function (el) {
2750      el.remove();
2751    });
2752
2753    log('Restaurados ' + count + ' iframes do serviço: ' + service);
2754  }
2755
2756  // ─── Step 1: Block iframes immediately (no Dastra needed) ─────────────────
2757  // This runs as soon as the DOM is ready so no YouTube requests fire first.
2758
2759  function blockAllIframes() {
2760    var totalBlocked = 0;
2761    targets.forEach(function (target) {
2762      if (!target || !target.service || !target.selector) return;
2763      var seen = new Set();
2764      var matchedIframes = [];
2765
2766      document.querySelectorAll(target.selector).forEach(function (iframe) {
2767        if (!seen.has(iframe)) {
2768          seen.add(iframe);
2769          matchedIframes.push(iframe);
2770        }
2771      });
2772
2773      // Include iframes where youtube URL is only in lazy attributes.
2774      document.querySelectorAll('iframe').forEach(function (iframe) {
2775        if (seen.has(iframe)) return;
2776        if (!matchesTargetIframe(iframe, target)) return;
2777        seen.add(iframe);
2778        matchedIframes.push(iframe);
2779      });
2780
2781      log('Encontrados ' + matchedIframes.length + ' iframes para serviço: ' + target.service);
2782      matchedIframes.forEach(function (iframe) {
2783        if (blockIframe(iframe, target.service)) {
2784          totalBlocked++;
2785        }
2786      });
2787    });
2788    return totalBlocked;
2789  }
2790
2791  // ─── Step 2: Wait for Dastra (loaded async via GTM) ───────────────────────
2792  // Polls every 300 ms up to 15 s. Once available, checks existing consent
2793  // and flushes any button clicks that happened while Dastra was not ready.
2794
2795  function onDastraReady() {
2796    log('Dastra API detectada e pronta!');
2797    dastraReady = true;
2798
2799    // Bind Dastra consent events and check existing consent.
2800    targets.forEach(function (target) {
2801      if (!target || !target.service) return;
2802
2803      window.addEventListener('dastra:consent:' + target.service, function () {
2804        log('Evento Dastra recebido para:', target.service);
2805        restoreIframesForService(target.service);
2806      });
2807
2808      // User already consented in a previous visit.
2809      if (hasServiceConsent(target.service)) {
2810        log('Consentimento anterior encontrado para:', target.service);
2811        restoreIframesForService(target.service);
2812      }
2813    });
2814
2815    // Flush consent actions queued before Dastra was ready.
2816    log('Processando ' + pendingConsents.length + ' consentimentos pendentes');
2817    pendingConsents.forEach(function (service) {
2818      if (applyServiceConsent(service)) {
2819        restoreIframesForService(service);
2820      }
2821    });
2822    pendingConsents = [];
2823
2824    // Limpar rescan agendado já que Dastra está pronto
2825    if (rescanTimeoutId) {
2826      clearTimeout(rescanTimeoutId);
2827      log('Single rescan cancelado: Dastra API pronta');
2828    }
2829  }
2830
2831  function waitForDastra() {
2832    log('Aguardando API Dastra...');
2833    if (getConsentApi()) {
2834      onDastraReady();
2835      return;
2836    }
2837
2838    dastraPollInterval = setInterval(function () {
2839      if (getConsentApi()) {
2840        clearInterval(dastraPollInterval);
2841        onDastraReady();
2842        return;
2843      }
2844      var elapsed = Date.now() - dastraPollStart;
2845      if (elapsed % 2000 < DASTRA_POLL_INTERVAL_MS) { // Log a cada 2 segundos
2846        log('Ainda aguardando Dastra... (' + Math.round(elapsed / 1000) + 's)');
2847      }
2848      if (elapsed > DASTRA_POLL_MAX_MS) {
2849        clearInterval(dastraPollInterval);
2850        logWarn('Dastra não carregou após 15s. Os iframes permanecerão bloqueados.');
2851      }
2852    }, DASTRA_POLL_INTERVAL_MS);
2853  }
2854
2855  // ─── Single rescan for late-injected iframes (minimal impact) ─────────────
2856  // Apenas uma verificação extra após alguns segundos, depois para completamente
2857
2858  function scheduleSingleRescan() {
2859    if (rescanTimeoutId) return; // Evita múltiplos rescans agendados
2860
2861    rescanTimeoutId = setTimeout(function () {
2862      var blocked = blockAllIframes();
2863      if (blocked > 0) {
2864        log('Single rescan: bloqueados ' + blocked + ' iframes atrasados');
2865      }
2866      rescanTimeoutId = null;
2867    }, SINGLE_RESCAN_DELAY_MS);
2868  }
2869
2870  // ─── Dynamic iframes (added after page load) ──────────────────────────────
2871
2872  function observeDynamicIframes() {
2873    if (!('MutationObserver' in window) || !document.body) {
2874      log('MutationObserver não disponível, agendando single rescan fallback');
2875      scheduleSingleRescan();
2876      return;
2877    }
2878
2879    log('MutationObserver ativado para detectar iframes dinâmicos');
2880    var observer = new MutationObserver(function (mutations) {
2881      mutations.forEach(function (mutation) {
2882        if (mutation.type === 'attributes' && mutation.target instanceof HTMLIFrameElement) {
2883          var iframe = mutation.target;
2884          targets.forEach(function (target) {
2885            if (!target || !target.service || !target.selector) return;
2886            if (dastraReady && hasServiceConsent(target.service)) return;
2887            if (matchesTargetIframe(iframe, target)) {
2888              blockIframe(iframe, target.service);
2889            }
2890          });
2891          return;
2892        }
2893
2894        mutation.addedNodes.forEach(function (node) {
2895          if (!(node instanceof Element)) return;
2896
2897          targets.forEach(function (target) {
2898            if (!target || !target.service || !target.selector) return;
2899            // Skip blocking if Dastra is already ready and consent was given.
2900            if (dastraReady && hasServiceConsent(target.service)) return;
2901
2902            if (node instanceof HTMLIFrameElement && matchesTargetIframe(node, target)) {
2903              blockIframe(node, target.service);
2904            }
2905            if (node.querySelectorAll) {
2906              node.querySelectorAll('iframe').forEach(function (iframe) {
2907                if (!matchesTargetIframe(iframe, target)) return;
2908                blockIframe(iframe, target.service);
2909              });
2910            }
2911          });
2912        });
2913      });
2914    });
2915
2916    observer.observe(document.body, {
2917      childList: true,
2918      subtree: true,
2919      attributes: true,
2920      attributeFilter: IFRAME_URL_ATTRS,
2921    });
2922
2923    // Segurança: um rescan único como fallback em caso de edge cases
2924    scheduleSingleRescan();
2925  }
2926
2927  // ─── Button click handler ──────────────────────────────────────────────────
2928  // If Dastra is already loaded: call the API immediately.
2929  // If Dastra is still loading (GTM delay): queue the service so onDastraReady
2930  // will apply it, and optimistically restore the iframe right away.
2931
2932  document.addEventListener('click', function (event) {
2933    var button = event.target.closest('.js-lsac-dastra-consent-btn');
2934    if (!button) return;
2935    event.preventDefault();
2936
2937    var service = button.getAttribute('data-service');
2938    if (!service) return;
2939
2940    log('Botão de consentimento clicado para:', service);
2941
2942    if (dastraReady) {
2943      if (applyServiceConsent(service)) {
2944        restoreIframesForService(service);
2945      }
2946    } else {
2947      // Queue for when Dastra finishes loading.
2948      if (pendingConsents.indexOf(service) === -1) {
2949        pendingConsents.push(service);
2950        log('Consentimento enfileirado (Dastra ainda não pronto):', service);
2951      }
2952      // Optimistically restore so the user is not left with a blank frame.
2953      restoreIframesForService(service);
2954    }
2955  });
2956
2957  // ─── Boot ──────────────────────────────────────────────────────────────────
2958
2959  function init() {
2960    log('=== LSAC Dastra Iframe Consent iniciando ===');
2961    log('Configuração targets:', config.targets);
2962
2963    var initialBlocked = blockAllIframes();
2964    log('Bloqueados ' + initialBlocked + ' iframes na inicialização');
2965
2966    observeDynamicIframes();
2967    waitForDastra();
2968  }
2969
2970  if (document.readyState === 'loading') {
2971    document.addEventListener('DOMContentLoaded', init);
2972  } else {
2973    init();
2974  }
2975})();
2976//# sourceURL=lsac-dastra-iframe-consent-js-after
2977</script>
vendor: 1 bytes, line 2977
2977
2978<script id="wp-emoji-settings" type="application/json">
2979{"baseUrl":"https://s.w.org/images/core/emoji/17.0.2/72x72/","ext":".png","svgUrl":"https://s.w.org/images/core/emoji/17.0.2/svg/","svgExt":".svg","source":{"concatemoji":"https://www.devoteam.com/wp-includes/js/wp-emoji-release.min.js?ver=7.1.2"}}
2980</script>
vendor: 1 bytes, line 2980
2980
2981<script type="module">
2982/*! This file is auto-generated */
2983var e="script#wp-emoji-settings",t=document.querySelector(e);if(!(t instanceof HTMLScriptElement))throw new Error("Element missing: "+e);const r=JSON.parse(t.text),s=(window._wpemojiSettings=r,"wpEmojiSettingsSupports"),o=["flag","emoji"];function i(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(s,JSON.stringify(t))}catch(e){}}function c(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0);const r=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data);return t.every((e,t)=>e===r[t])}function p(e,t){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var n=e.getImageData(16,16,1,1);for(let e=0;e<n.data.length;e++)if(0!==n.data[e])return!1;return!0}function u(e,t,n,r){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\udde8\ud83c\uddf6","\ud83c\udde8\u200b\ud83c\uddf6")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!r(e,"\ud83e\u1fac8")}return!1}function f(e,t,n,r){let a;const s=(a="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):document.createElement("canvas")).getContext("2d",{willReadFrequently:!0}),o=(s.textBaseline="top",s.font="600 32px Arial",{});return e.forEach(e=>{o[e]=t(s,e,n,r)}),o}function a(e){var t=document.createElement("script");t.src=e,t.defer=!0,document.head.appendChild(t)}r.supports={everything:!0,everythingExceptFlag:!0},new Promise(t=>{let n=function(){try{var e=JSON.parse(sessionStorage.getItem(s));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(o),u.toString(),c.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"});const a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=e=>{i(n=e.data),a.terminate(),t(n)})}catch(e){}i(n=f(o,u,c,p))}t(n)}).then(e=>{for(const n in e)r.supports[n]=e[n],r.supports.everything=r.supports.everything&&r.supports[n],"flag"!==n&&(r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&r.supports[n]);var t;r.supports.everythingExceptFlag=r.supports.everythingExceptFlag&&!r.supports.flag,r.supports.everything||((t=r.source||{}).concatemoji?a(t.concatemoji):t.wpemoji&&t.twemoji&&(a(t.twemoji),a(t.wpemoji)))});
2984//# sourceURL=https://www.devoteam.com/wp-includes/js/wp-emoji-loader.min.js
2985</script>
2985
2986</body>
2987</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.