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232        <nav class="navbar navbar-expand-lg">
233            <div class="container">
234                <a class="navbar-brand" href="/">
235                        <img src="https://images.alaan.co.uk/cinnamon-brockley/branding/logo.png" alt="Cinnamon Brockley" class="navbar-logo">
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242                        <li class="nav-item">
243                            <a class="nav-link" href="/">Home</a>
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245                        <li class="nav-item">
246                            <a class="nav-link nav-cta" href="/order-online">Order Online</a>
247                        </li>
248                        <li class="nav-item">
249                            <a class="nav-link" href="/info">Info</a>
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259<div class="legal-page">
260    <div class="container">
261        <div class="row justify-content-center">
262            <div class="col-lg-8">
263                <h1>Privacy Policy</h1>
264                <p class="last-updated">Last updated: October 2026</p>
265
266                <p>This privacy policy explains how Cinnamon Brockley ("we", "us", "our") collects, stores and uses personal data about you when you use our online ordering services.</p>
267
268                <p>You may reach our website through third-party ordering links, such as the "Order online" buttons on Google Search and Google Maps. Google collects information about your use of its own services, including clicks on those links, under its own privacy policy: https://policies.google.com/privacy</p>
269
270                <p>Please read this privacy policy carefully before using our website. By accessing and using our website, you confirm that you accept this privacy policy and agree to comply with its terms. If you do not want your data to be used as set out in this policy, you should not use our website.</p>
271
272                <p>Your use of our website, including any orders you place, is also governed by our <a href="/terms-conditions">Terms &amp; Conditions</a>.</p>
273
274                <h2>Who We Are</h2>
275                <p><strong>Sizzler Cinnamon Limited</strong> (trading as Cinnamon Brockley)<br>
276                Company Number: 09735745<br>
277                Registered Office: 10 The Parade, Upper Brockley Road, London, SE4 1SX</p>
278
279                <p>Phone: <a href="tel:02086928998">0208 692 8998</a><br>
280                </p>
281
282                <p>We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.</p>
283
284                <h2>What Information We Collect</h2>
285                <p>When you use our services, we may collect the following information:</p>
286                <ul>
287                    <li><strong>Technical data:</strong> IP address, browser type and version, time zone, operating system, and anonymous information collected from cookies to help us improve our website</li>
288                    <li><strong>Account data:</strong> Name, email address, telephone number, and delivery address when you register or place an order</li>
289                    <li><strong>Order data:</strong> Details of orders you place, including items, delivery preferences, and order history</li>
290                    <li><strong>Payment data:</strong> Payment card details are processed securely by our payment provider and are not stored on our servers</li>
291                    <li><strong>Communication data:</strong> Any correspondence you send to us</li>
292                </ul>
293
294                <p>Once you register or place an order on our website, we are able to link the information we collect about your browsing activities to your account.</p>
295
296                <h2>How We Use Your Information</h2>
297                <p>We use your information for the following purposes:</p>
298                <ul>
299                    <li>Processing and fulfilling your orders</li>
300                    <li>Creating and managing your account</li>
301                    <li>Communicating with you about your orders and any queries</li>
302                    <li>Operating our loyalty programme (if applicable)</li>
303                    <li>Improving our website and services</li>
304                    <li>Sending you marketing communications (only with your consent)</li>
305                    <li>Complying with legal obligations</li>
306                    <li>Protecting against fraudulent transactions</li>
307                </ul>
308
309                <h2>Legal Basis for Processing</h2>
310                <p>We process your personal data on the following legal grounds:</p>
311                <ul>
312                    <li><strong>Contract:</strong> Processing necessary to fulfil your order</li>
313                    <li><strong>Consent:</strong> For marketing communications and non-essential cookies</li>
314                    <li><strong>Legitimate interests:</strong> To improve our services and protect our business</li>
315                    <li><strong>Legal obligation:</strong> To comply with applicable laws</li>
316                </ul>
317
318                <h2>Third-Party Service Providers</h2>
319                <p>We work with trusted third-party service providers to deliver our services. Your personal data may be shared with:</p>
320                <ul>
321                    <li><strong>Menyu Ltd:</strong> Online ordering platform provider</li>
322                    <li><strong>Ryft:</strong> Payment processing. Your payment details are encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI DSS). We do not store your full card details on our servers. <a href="https://www.ryftpay.com/privacy" target="_blank" rel="noopener">Privacy Policy</a></li>
323                    <li><strong>Uber Direct:</strong> Delivery fulfilment. We share your name, delivery address, and phone number to facilitate delivery. <a href="https://www.uber.com/legal/en
323/document/?name=privacy-notice" target="_blank" rel="noopener">Privacy Policy</a></li>
324                    <li><strong>Amazon Web Services:</strong> Email delivery. <a href="https://aws.amazon.com/privacy/" target="_blank" rel="noopener">Privacy Policy</a></li>
325                    <li><strong>Google:</strong> Address validation and delivery distance calculation. <a href="https://policies.google.com/privacy" target="_blank" rel="noopener">Privacy Policy</a></li>
326                </ul>
327
328                <p>We do not sell your personal data to third parties.</p>
329
330                <h2>Data Retention</h2>
331                <p>We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:</p>
332                <ul>
333                    <li><strong>Account data:</strong> Until you request deletion or 3 years of inactivity</li>
334                    <li><strong>Order data:</strong> 7 years for tax and legal purposes</li>
335                    <li><strong>Marketing preferences:</strong> Until you unsubscribe</li>
336                </ul>
337
338                <h2>Data Security</h2>
339                <p>We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.</p>
340
341                <h2>Your Rights</h2>
342                <p>Under UK data protection law, you have the following rights:</p>
343                <ul>
344                    <li><strong>Right of access:</strong> Request a copy of your personal data</li>
345                    <li><strong>Right to rectification:</strong> Request correction of inaccurate data</li>
346                    <li><strong>Right to erasure:</strong> Request deletion of your data (subject to legal requirements)</li>
347                    <li><strong>Right to restrict processing:</strong> Request limitation of how we use your data</li>
348                    <li><strong>Right to data portability:</strong> Request transfer of your data</li>
349                    <li><strong>Right to object:</strong> Object to processing based on legitimate interests</li>
350                    <li><strong>Right to withdraw consent:</strong> Withdraw consent for marketing at any time</li>
351                </ul>
352
353                <p>To exercise any of these rights, please contact us using the details above. We will respond within one month.</p>
354
355                <h2>Cookies</h2>
356                <p>Our website uses essential cookies to make our services work. Cookies are small text files stored on your device. We use them for:</p>
357                <ul>
358                    <li>Keeping you logged in</li>
359                    <li>Remembering your cart contents</li>
360                    <li>Storing your cookie preference</li>
361                </ul>
362
363                <p>We do not use any analytics, advertising, or tracking cookies. You can control cookies through your browser settings, but disabling them may affect website functionality.</p>
364
365                <p>You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.</p>
366
367                <h2>Passwords</h2>
368                <p>If you create an account, you are responsible for keeping your password secure. Never share your password with anyone. If you suspect unauthorised access to your account, change your password immediately.</p>
369
370                <p>We will never contact you to ask for your password.</p>
371
372                <h2>Children's Privacy</h2>
373                <p>Our website is not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected data from a child, please contact us immediately.</p>
374
375                <h2>Changes to This Policy</h2>
376                <p>We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.</p>
377
378                <h2>Complaints</h2>
379                <p>If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):</p>
380                <p>Website: <a href="https://ico.org.uk" target="_blank" rel="noopener">ico.org.uk</a><br>
381                Helpline: 0303 123 1113</p>
382
383                <h2>Contact Us</h2>
384                <p>If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:</p>
385                <p><strong>Sizzler Cinnamon Limited</strong><br>
386                10 The Parade, Upper Brockley Road, London, SE4 1SX<br>
387                Phone: <a href="tel:02086928998">0208 692 8998</a><br>
388                </p>
389            </div>
390        </div>
391    </div>
392</div>
393    </main>
394    <div class="cookie-notice" id="cookieNotice">
395        <div class="container">
396            <p>We use essential cookies to make ordering work. <a href="/privacy-policy">Learn more</a></p>
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401        <div class="container text-center">
402            <p class="mb-0">&copy; 2026 Cinnamon Brockley. All rights reserved.</p>
403            <p class="mb-0 mt-2">
404                <a href="/privacy-policy" class="text-white-50">Privacy</a> | 
405                <a href="/terms-conditions" class="text-white-50">Terms</a>
406                 | <a href="/subscribe" class="text-white-50">Subscribe</a>
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410                    tech by <a href="https://menyu.co.uk" target="_blank" rel="noopener">menyu</a>
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