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1</head><body><div class="container"><header><p>Ignacia Orellana</p><nav><ul><li><a href="/">Home</a></li><li><a href="/blog/" data-current="current item">Blog</a></li><li><a href="/work/">Work</a></li><li><a href="/services/">Services</a></li><li><a href="/training/">Training</a></li><li><a href="/contact/">Contact</a></li></ul></nav></header><main><h1>Blog</h1><p>Blog posts, notes, and other writing.</p><section><article><h3><a href="/posts/mas-alla-de-la-metodologia:-10-principios-sobre-como-trabajamos/">Más allá de la metodología: 10 principios sobre cómo trabajamos</a></h3><p>Por qué el diseño de un buen servicio o modelo de gobernanza tiene menos que ver con seguir un proceso y más con cómo los equipos aprenden, se adaptan y entregan.</p><p><time datetime="2026-09-06">06 Sep 2026</time></p></article><article><h3><a href="/posts/beyond-the-methodology:-10-principles-for-how-we-work/">Beyond the methodology: 10 principles for how we work</a></h3><p>Why good service design is less about following a process and more about how teams learn, adapt and deliver.</p><p><time datetime="2026-09-06">06 Sep 2026</time></p></article><article><h3><a href="/posts/developing-a-data-service-standard-for-maipu-a-framework/">Developing a Data Service Standard for Maipú - a framework</a></h3><p>A framework for developing Data Service Standards.</p><p><time datetime="2024-05-28">28 May 2024</time></p></article><article><h3><a href="/posts/desarrollo-de-un-estandar-de-servicio-de-datos-para-maipu-un-marco-de-trabajo/">Desarrollo de un estándar de servicio de datos para Maipú - un marco de trabajo</a></h3><p>Un marco de trabajo para crear un estándar de servicio de datos.</p><p><time datetime="2024-05-28">28 May 2024</time></p></article><article><h3><a href="/posts/developing-a-data-service-standard-for-maipu/">Developing a Data Service Standard for Maipú</a></h3><p>Work done with Public Digital for the Municipality of Maipú (Chile) through Bloomberg Philanthropies City Data Alliance.</p><p><time datetime="2024-05-28">28 May 2024</time></p></article><article><h3><a href="/posts/desarrollo-de-un-estandar-de-servicio-de-datos-para-maipu/">Desarrollo de un estándar de servicio de datos para Maipú</a></h3><p>Trabajo realizado junto a Public Digital para la Municipalidad de Maipú (Chile) a través de Bloomberg Philanthropies City Data Alliance.</p><p><time datetime="2024-05-28">28 May 2024</time></p></article><article><h3><a href="/posts/some-books-i&#39;ve-loved-in-2022/">Some books I’ve loved in 2022</a></h3><p>A summary of some books I’ve loved in 2022 and a list of podcasts</p><p><time datetime="2022-12-22">22 Dec 2022</time></p></article><article><h3><a href="/posts/end-of-year-notes-2022/">End of year notes - 2022</a></h3><p>Notes on what I was up to in 2022: my last months at GDS, deciding what to do next, giving it a go and experimenting</p><p><time datetime="2022-12-22">22 Dec 2022</time></p></article></section><h3 id="money-talks%3A-estimating-the-cost-and-value-of-service-design" tabindex="-1"><a href="https://medium.com/the-service-gazette/money-talks-a5e305b36d20">Money talks: Estimating the cost and value of service design</a></h3><p>Co-authored with Clara Greo</p><p>2024</p><h3 id="reflections-on-running-service-design-training" tabindex="-1"><a href="https://www.claragreo.com/posts/reflections-on-running-service-design-training/">Reflections on running service design training</a></h3><p>Co-authored with Clara Greo</p><p>2022</p><h3 id="shaping-your-design-history%3A-how-we-got-here-and-what's-next" tabindex="-1"><a href="https://designnotes.blog.gov.uk/2022/08/02/shaping-your-design-history-how-we-got-here-and-whats-next/">Shaping your design history: how we got here and what's next</a></h3><p>Co-authored with Arindra Das</p><p>2022</p><h3 id="how-to-research-components-and-patterns%3A-common-challenges-and-how-to-overcome-them" tabindex="-1"><a href="https://medium.com/@ignaciaorellana/how-to-research-components-and-patterns-common-challenges-and-how-to-overcome-them-88400b52cc6c">How to research components and patterns: common challenges and how to overcome them</a><a href="https://medium.com/@ignaciaorellana/how-to-share-research-in-design-systems-e4cb6b95e6a7"></a></h3><p>Co-authored with Amy Hupe and Caroline Jarrett</p><p>2022</p><h3 id="how-to-share-research-in-design-systems" tabindex="-1"><a href="https://medium.com/@ignaciaorellana/how-to-share-research-in-design-systems-e4cb6b95e6a7">How to share research in design systems</a></h3><p>Co-authored with Amy Hupe and Caroline Jarrett</p><p>2022</p><h3 id="service-landscape-maps-%E2%80%93-a-tool-for-mapping-public-services" tabindex="-1"><a href="https://services.blog.gov.uk/2022/03/23/service-landscape-maps-a-tool-for-mapping-public-services/">Service landscape maps – a tool for mapping public services</a></h3><p>Co-authored with Will Harmer</p><p>2022</p><h3 id="five-lessons-from-how-we-approached-scoping-a-whole-user-journey" tabindex="-1"><a href="https://insidegovuk.blog.gov.uk/2021/05/04/five-lessons-from-how-we-approached-scoping-a-whole-user-journey/">Five lessons from how we approached scoping a whole user journey</a></h3><p>2021</p><h3 id="scoping-the-%E2%80%9Cstarting-and-sustaining-a-business%E2%80%9D-whole-user-journey" tabindex="-1"><a href="https://insidegovuk.blog.gov.uk/2021/04/28/scoping-the-starting-and-sustaining-a-business-whole-user-journey/">Scoping the “starting and sustaining a business” whole user journey</a></h3><p>2021</p><h3 id="how-designers-across-government-are-working-remotely---running-a-blueprint-mapping-session" tabindex="-1"><a href="https://designnotes.blog.gov.uk/2020/05/13/how-designers-across-government-are-working-remotely/">How designers across government are working remotely - Running a blueprint mapping session</a></h3><p>Co-authored with Kara Kane and Martin Jordan</p><p>2020</p><h3 id="how-we-took-a-user-centred-approach-to-understanding-inclusion-and-exclusion-in-the-gds-design-team" tabindex="-1"><a href="https://designnotes.blog.gov.uk/2020/08/10/how-we-took-a-user-centred-approach-to-understanding-inclusion-and-exclusion-in-the-gds-design-team/">How we took a user-centred approach to understanding inclusion and exclusion in the GDS design team</a></h3><p>Co-authored with Leon Hubert</p><p>2020</p><h3 id="how-to-set-up-a-service-community-for-success" tabindex="-1"><a href="https://services.blog.gov.uk/2019/10/31/how-to-set-up-a-service-community-for-success-things-weve-learned/">How to set up a service community for success</a></h3><p>2019</p><h3 id="opening-up-the-gov.%E2%80%8Cuk-design-system-for-contributions" tabindex="-1"><a href="https://designnotes.blog.gov.uk/2018/09/26/opening-up-the-gov-uk-design-system-for-contributions/">Opening up the GOV.‌UK Design System for contributions</a></h3><p>Co-authored with Amy Hupe</p><p>2018</p><h3 id="10-principles-for-service-patterns" tabindex="-1"><a href="https://designnotes.blog.gov.uk/2018/05/17/10-principles-for-service-patterns/">10 principles for service patterns</a></h3><p>Co-authored with Kay Dale</p><p>2018</p></main><footer class="stack"><p>Copyright Ignacia Orellana 2022</p></footer></div></body></html>