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82 <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1440650&fmt=gif" /> </noscript> <noscript><a href="https://www.hitsteps.com/"><img src="https://cdnhst.xyz/code?mode=img&code=51184a7983c11f348e8f896fa7043a94&title=Home+-+Verbal+Transactions" alt="Tracking for non-javascript browsers by Hitsteps blog tracking" border='0' width='1' height='1' /></a></noscript><div class="wpsc-modal" style="display:none"><div class="overlay"></div><div class="loader"> <img decoding="async" 83 src="https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://verbaltransactions.com/wp-content/plugins/supportcandy/asset/images/loader-white.gif" 84 alt="Loading..."></div><div class="inner-container"><div class="modal"><div class="wpsc-modal-header"></div><div class="wpsc-modal-body"></div><div class="wpsc-modal-footer"></div></div></div></div>
84<script type="text/javascript">// Register functions to call for responsive behaviour changes 85 function wpsc_apply_responsive_styles(){ 86 87 wpsc_close_humbargar(); 88 wpsc_el_reset_visible(); 89 wpsc_el_reset_hidden(); 90 } 91 92 // Register functions to call on document ready 93 function wpsc_document_ready() { 94 } 95 96 // after ticket reply 97 function wpsc_after_ticket_reply(ticket_id) { 98 } 99 100 // after close ticket 101 function wpsc_after_close_ticket(ticket_id) { 102 } 103 104 // after change create as 105 function wpsc_after_change_create_as() { 106 wpsc_get_create_as_customer_fields('c545f9457d'); 107 }</script>
107 <style type="text/css">.wpsc-modal .overlay, 108 .wpsc-humbargar-overlay { 109 z-index: 900000000; 110 } 111 .wpsc-modal .loader, 112 .wpsc-modal .inner-container, 113 .wpsc-humbargar-menu { 114 z-index: 900000001; 115 } 116 .select2-container--open { 117 z-index: 900000002; 118 } 119 .wpsc-header { 120 background-color: #8224e3 !important; 121 } 122 .wpsc-menu-list { 123 color: #fff; 124 } 125 .wpsc-shortcode-container { 126 background-color: #dd9933 !important; 127 border: 1px solid #8224e3 !important; 128 color: #ffffff; 129 } 130 .wpsc-humbargar, 131 .wpsc-humbargar-title { 132 color: #fff !important; 133 } 134 .wpsc-humbargar-overlay { 135 z-index: 900000000; 136 } 137 .wpsc-humbargar-menu { 138 z-index: 900000001; 139 background-color: #fff !important; 140 } 141 .wpsc-humbargar-menu-item:hover, 142 .wpsc-humbargar-menu-item.active, 143 .wpsc-setting-nav:hover, 144 .wpsc-setting-nav.active { 145 background-color: #8224e3 !important; 146 } 147 148 /* Ticket list */ 149 .wpsc-search input { 150 color: #8a8a8a !important; 151 } 152 .wpsc-ticket-list-tbl th { 153 background-color: #2c3e50; 154 color: #fff; 155 } 156 .wpsc-ticket-list-tbl tr:nth-child(even){ 157 background-color: #f2f2f2; 158 color: #2c3e50; 159 } 160 .wpsc-ticket-list-tbl tr:nth-child(odd){ 161 background-color: #fff; 162 color: #2c3e50; 163 } 164 .wpsc-ticket-list-tbl tbody tr:hover { 165 background-color: #dfe4ea; 166 color: #2c3e50; 167 } 168 169 /* Individual Ticket */ 170 .wpsc-thread.reply, 171 .wpsc-thread.reply h2 { 172 color: #2c3e50; 173 } 174 .wpsc-thread.reply .thread-time, 175 .wpsc-thread.reply .wpsc-thread-logs { 176 color: #777777; 177 } 178 .wpsc-thread.reply .actions { 179 color: #777777; 180 } 181 .wpsc-thread.note, 182 .wpsc-thread.note h2 { 183 color: #8e6600; 184 } 185 .wpsc-thread.note .email-address, 186 .wpsc-thread.note .thread-time, 187 .wpsc-thread.note .wpsc-thread-logs { 188 color: #8e8d45; 189 } 190 .wpsc-thread.note .actions { 191 color: #8e8d45; 192 } 193 .wpsc-thread.log .thread-body { 194 color: #2c3e50; 195 } 196 .wpsc-widget-header { 197 background-color: #fff8e5; 198 color: #ff8f2b; 199 } 200 .wpsc-widget-header h2 { 201 color: #ff8f2b; 202 } 203 .wpsc-widget-body { 204 background-color: #f9f9f9; 205 color: #2c3e50; 206 } 207 .wpsc-widget-body .info-list-item .info-label, .wpsc-lg-label { 208 color: #777; 209 } 210 .wpsc-popover-menu > .wpsc-reply-close { 211 background-color: #fff; 212 color: #707070; 213 } 214 215 /* Input fields */ 216 #wpsc-container input[type=text]:focus, 217 #wpsc-container input[type=text], 218 #wpsc-container input[type=password]:focus, 219 #wpsc-container input[type=password], 220 .wpsc-modal input[type=text]:focus, 221 .wpsc-modal input[type=text], 222 .wpsc-modal input[type=password]:focus, 223 .wpsc-modal input[type=password], 224 #wpsc-container select, 225 #wpsc-container select:focus, 226 .wpsc-modal select, 227 .wpsc-modal select:focus, 228 #wpsc-container textarea, 229 #wpsc-container textarea:focus, 230 .wpsc-modal textarea, 231 .wpsc-modal textarea:focus, 232 #wpsc-container .checkbox-container label:before, 233 .wpsc-modal .checkbox-container label:before, 234 #wpsc-container .radio-container label:before, 235 .wpsc-modal .radio-container label:before { 236 border: 1px solid #8a8a8a !important; 237 color: #000 !important; 238 } 239 240 /* Buttons */ 241 .wpsc-button.primary { 242 border: 1px solid #8224e3 !important; 243 background-color: #8224e3 !important; 244 color: #fff !important; 245 } 246 247 .wpsc-button.secondary { 248 border: 1px solid #8224e3 !important; 249 background-color: #fff !important; 250 color: #8224e3 !important; 251 } 252 253 /* Links */
254 .wpsc-link { 255 color: #8224e3; 256 } 257 258 /* Modal popup */ 259 .wpsc-modal-header { 260 background-color: #fff8e5; 261 color: #ff8f2b; 262 } 263 .wpsc-modal-body { 264 background-color: #fff; 265 color: #2c3e50; 266 } 267 .wpsc-modal-footer { 268 background-color: #fff; 269 } 270 .wpsc-modal-body .info-label { 271 color: #777; 272 } 273 274 /* Misc */ 275 .wpsc-section-header, 276 .wpsc-it-subject-container h2 { 277 color: #ffffff; 278 } 279 .wpsc-popover-menu-item:hover, 280 .wpsc-ap-nav.active, 281 .wpsc-ap-nav:hover, 282 .wpsc-popover-menu > .wpsc-reply-close:hover { 283 background-color: #8224e3; 284 } 285 286 /* Ticket tags */ 287 .wpsc-add-ticket-tag { 288 position: relative; 289 display: flex; 290 align-items: center; 291 justify-content: center; 292 width: 25px; 293 height: 25px; 294 color: #fff !important; 295 background-color: #8224e3 !important; 296 border: 1px solid #8224e3 !important; 297 outline: none; 298 border-radius: 5px; 299 cursor: pointer; 300 margin: 0px 0px 0px 3px; 301 padding: 5px; 302 box-sizing: border-box; 303 } 304 305 .wpsc-close-ticket-tag { 306 position: relative; 307 display: flex; 308 align-items: center; 309 justify-content: center; 310 width: 25px; 311 height: 25px; 312 color: #8224e3 !important; 313 background-color: #fff !important; 314 border: 1px solid #8224e3 !important; 315 outline: none; 316 border-radius: 5px; 317 cursor: pointer; 318 margin: 0px 0px 0px 3px; 319 padding: 5px; 320 box-sizing: border-box; 321 } 322 323 .wpsc-ticket-tags-action { 324 display: flex; 325 margin: 5px 0px 10px 0px; 326 flex-direction: row-reverse; 327 } 328 329 /* User profile starts */ 330 .wpsc-up-tab > .active { 331 border-top: 3px solid #8224e3 !important; 332 } 333 /* User profile ends */</style>
333<script>/** 334 * Appends a message to the chat UI. 335 * @param {string} role - The role of the message sender (e.g., 'user', 'assistant'). 336 * @param {string} content - The message content to display. 337 */ 338function appendMessageToChat(role, content) { 339 var $model_body = jQuery(".wpsc-modal-body"); 340 var $action_buttons = jQuery(".wpsc-ai-action-buttons"); 341 var messageClass = 342 role === "user" ? "wpsc-customer-reply-message" : "wpsc-ai-reply-message"; 343 var div = jQuery("<div>") 344 .addClass("wpsc-ai-message " + messageClass) 345 .html(content); 346 347 $model_body.append(div); 348 349 if (role === "user") { 350 var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html); 351 $model_body.append(loaderDiv); 352 $action_buttons.hide(); 353 } 354 355 if (role === "assistant") { 356 if ($action_buttons.length) { 357 $action_buttons.appendTo($model_body).show(); 358 } 359 } 360 361 // Smooth scroll to bottom 362 $model_body.scrollTop($model_body[0].scrollHeight); 363} 364 365/** 366 * Ensures AI conversation history exists and is an array. 367 * @returns {Array} 368 */ 369function ensureAIConversation() { 370 if (!Array.isArray(window.wpsc_ai_conversation)) { 371 window.wpsc_ai_conversation = []; 372 } 373 return window.wpsc_ai_conversation; 374} 375 376/** 377 * Calls the AI assistant and gets an improved reply. 378 * @param {HTMLElement} el - The element triggering the request. 379 * @param {string|number} ticket_id - The ticket ID. 380 * @param {string} nonce - The security nonce. 381 */ 382function wpsc_polish_reply_with_ai(el, ticket_id, nonce) { 383 384 window.wpsc_ai_conversation = [ 385 { 386 role: "system", 387 content: 388 "You are a customer support assistant. Improve the given reply to make it clear, professional, concise, and helpful. Preserve the original meaning and intent. Do not add new information or assumptions. Fix grammar, tone, and structure. Use a polite and friendly tone. Keep the response easy to read. Return only the improved reply, without any explanations or extra text.", 389 }, 390 ]; 391 392 var is_tinymce = 393 typeof tinyMCE != "undefined" && 394 tinyMCE.activeEditor && 395 !tinyMCE.activeEditor.isHidden(); 396 var description = 397 is_tinymce && tinymce.get("description") 398 ? tinyMCE.get("description").getContent() 399 : jQuery("#description").val().trim(); 400 401 if (!description) { 402 alert(supportcandy.translations.empty_desc_warning); 403 return; 404 } 405 406 jQuery 407 .post({ 408 url: supportcandy.ajax_url, 409 data: { 410 action: "wpsc_refine_ticket_reply_with_ai", 411 ticket_id, 412 _ajax_nonce: nonce, 413 }, 414 }) 415 .done(function (res) { 416 jQuery(".wpsc-modal-header").html(res.title); 417 jQuery(".wpsc-modal-body").html(res.body); 418 jQuery(".wpsc-modal-footer").html(res.footer); 419 420 wpsc_show_modal(); 421 wpsc_show_modal_inner_container(); 422 var $model_body = jQuery(".wpsc-modal-body"); 423 var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html); 424 $model_body.append(loaderDiv); 425 jQuery(".wpsc-modal-footer").hide(); 426 fetchAndAppendAIReply(ticket_id, description, nonce); 427 }); 428} 429 430/** 431 * Fetches the AI-generated reply and appends it to the chat UI. 432 * @param {string|number} ticket_id - The ticket ID. 433 * @param {string} description - The ticket description. 434 * @param {string} nonce - The security nonce. 435 */ 436function fetchAndAppendAIReply(ticket_id, description, nonce) { 437 jQuery 438 .post({ 439 url: supportcandy.ajax_url, 440 data: { 441 action: "wpsc_generate_ai_reply", 442 ticket_id: ticket_id, 443 is_system_call: true, 444 description: description, 445 _ajax_nonce: nonce, 446 }, 447 }) 448 .done(function (ai) { 449 jQuery(".wpsc-loading-ai-response").html(""); 450 jQuery(".wpsc-modal-footer").show(); 451 452 if (!ai.success) { 453 appendMessageToChat("assistant", "Failed to generate AI reply."); 454 return; 455 } 456 457 var $model_body = jQuery(".wpsc-modal-body"); 458 var lastMsg = $model_body.find(".wpsc-ai-reply-message").last().text(); 459 if (lastMsg !== ai.data.reply) { 460 ensureAIConversation().push({ 461 role: "assistant", 462 content: ai.data.reply, 463 }); 464 appendMessageToChat("assistant", ai.data.reply); 465 } 466 }); 467} 468 469/** 470 * Handles user prompt submission and AI response. 471 * @param {string|number} ticket_id - The ticket ID. 472 * @param {string} prompt - The user's prompt. 473 * @param {string} nonce - The security nonce. 474 * @param {function} callback - The callback function to execute after processing. 475 * @param {string} type - The type of AI request. 476 */ 477function wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, type) { 478 var conversation = ensureAIConversation(); 479 conversation.push({ role: "user", content: prompt }); 480 jQuery(".wpsc-modal-footer").hide(); 481 // Append to UI 482 appendMessageToChat("user", prompt); 483 484 // If type is auto_draft_reply, and callback is wpsc_generate_ai_reply replace and action as wpsc_generate_ai_reply otherwise keep action as callback 485 var action = "wpsc_generate_ai_reply"; 486 if (type === "auto_draft_reply" && callback === "wpsc_generate_ai_reply") { 487 action = callback; 488 } else if (callback) { 489 action = callback; 490 } 491 492 // get data from class wpsc-auto-draft-message > span 493 var draftReply = jQuery(".wpsc-auto-draft-message > span").text().trim(); 494 if (draftReply) { 495 // Only add draftReply if not already present in conversation 496 var alreadySeeded = conversation.some(function(msg) { 497 return msg.role === "assistant" && msg.content === draftReply; 498 }); 499 if (!alreadySeeded) { 500 conversation.push({ role: "assistant", content: draftReply }); 501 } 502 } 503 504 // Call AI 505 jQuery 506 .post({ 507 url: supportcandy.ajax_url, 508 data: { 509 action: action, 510 ticket_id, 511 is_system_call: false, 512 description: JSON.stringify(conversation), 513 _ajax_nonce: nonce, 514 }, 515 }) 516 .done(function (ai) { 517 jQuery(".wpsc-loading-ai-response").html(""); 518 jQuery(".wpsc-modal-footer").show(); 519 if (ai.success) { 520 // Add AI reply to conversation and UI 521 ensureAIConversation().push({ 522 role: "assistant", 523 content: ai.data.reply, 524 }); 525 appendMessageToChat("assistant", ai.data.reply); 526 } else { 527 appendMessageToChat("assistant", "Failed to generate AI reply."); 528 } 529 }); 530} 531 532/* 533 * Handles Enter key press in the AI chat textarea to submit user prompt. 534 */ 535jQuery(document).on("keydown", ".wpsc-improve-auto-draft-reply", function (e) { 536 if (e.key === "Enter" && !e.shiftKey) { 537 var conversation = ensureAIConversation(); 538 539 e.preventDefault(); 540 var prompt = jQuery(this).val().trim(); 541 if (prompt) { 542 var pre_content = jQuery(".wpsc-auto-draft-message > span").text().trim(); 543 544 if (pre_content) { 545 // Add the draft reply as an assistant message to the conversation history 546 conversation.push({ role: 'assistant', content: pre_content }); 547 } 548 var nonce = jQuery(this).data("nonce"); 549 var ticket_id = jQuery(this).data("ticket-id"); 550 var callback = jQuery(this).data("callback"); 551 wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, "auto_draft_reply"); 552 jQuery(this).val(""); // clear input 553 } 554 } 555}); 556 557/* 558 * Handles Enter key press in the AI chat textarea to submit user prompt. 559 */ 560jQuery(document).on("keydown", ".wpsc-ai-chat-textarea", function (e) { 561 if (e.key === "Enter" && !e.shiftKey) { 562 e.preventDefault(); 563 var prompt = jQuery(this).val().trim(); 564 if (prompt) { 565 var nonce = jQuery(this).data("nonce"); 566 var ticket_id = jQuery(this).data("ticket-id"); 567 var callback = jQuery(this).data("callback"); 568 wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, "polish_reply"); 569 jQuery(this).val(""); // clear input 570 } 571 } 572}); 573 574/** 575 * Appends improved reply to the editor when "Append" button is clicked. 576 */
577jQuery(document).off("click", ".wpsc-ai-append").on("click", ".wpsc-ai-append", function () { 578 // Get the improved reply from the modal (adjust selector as needed) 579 var improvedReply = jQuery(".wpsc-ai-reply-message").last().html() || ""; 580 581 // TinyMCE editor 582 var is_tinymce = 583 typeof tinyMCE != "undefined" && 584 tinyMCE.activeEditor && 585 !tinyMCE.activeEditor.isHidden(); 586 if (is_tinymce) { 587 var currentContent = tinymce.activeEditor.getContent({ format: "html" }); 588 tinymce.activeEditor.setContent(currentContent + "<br>" + improvedReply); 589 } else { 590 // Plain textarea: convert <br> to newlines 591 var improvedReplyText = improvedReply.replace(/<br\s*\/?>(\r?\n)?/gi, "\n"); 592 var $txt = jQuery(".wpsc_textarea"); 593 var textAreaTxt = $txt.val(); 594 $txt.val(textAreaTxt + "\n\n" + improvedReplyText); 595 } 596 wpsc_close_modal(); 597}); 598 599/** 600 * Replaces editor content with improved reply when "Replace" button is clicked. 601 */ 602jQuery(document).off("click", ".wpsc-ai-replace").on("click", ".wpsc-ai-replace", function () { 603 // Get the improved reply from the modal (adjust selector as needed) 604 var improvedReply = jQuery(".wpsc-ai-reply-message").last().html() || ""; 605 606 // TinyMCE editor 607 var is_tinymce = 608 typeof tinyMCE != "undefined" && 609 tinyMCE.activeEditor && 610 !tinyMCE.activeEditor.isHidden(); 611 if (is_tinymce) { 612 tinymce.activeEditor.setContent(improvedReply); 613 } else { 614 // Plain textarea: convert <br> to newlines 615 var improvedReplyText = improvedReply.replace(/<br\s*\/?>(\r?\n)?/gi, "\n"); 616 jQuery(".wpsc_textarea").val(improvedReplyText); 617 } 618 wpsc_close_modal(); 619}); 620 621/** 622 * Fetches and displays AI-generated ticket summary. 623 * @param {HTMLElement} el - The element triggering the request. 624 * @param {string|number} ticket_id - The ticket ID. 625 * @param {string} nonce - The security nonce. 626 */ 627function wpsc_generate_ticket_summary(el, ticket_id, nonce) { 628 var summary_container = jQuery(".wpsc-ticket-summary-container"); 629 630 summary_container.html(supportcandy.loader_html); 631 jQuery.ajax({ 632 url: supportcandy.ajax_url, 633 type: "POST", 634 data: { 635 action: "wpsc_get_ticket_summary", 636 ticket_id: ticket_id, 637 _ajax_nonce: nonce, 638 }, 639 success: function (response) { 640 if (response.success) { 641 summary_container.html(response.data.summary); 642 } else { 643 summary_container.text("Failed to fetch ticket summary."); 644 } 645 }, 646 error: function () { 647 summary_container.text("Error fetching ticket summary."); 648 }, 649 }); 650} 651 652/** 653 * Calls the AI assistant and gets an improved reply. 654 * @param {HTMLElement} el - The element triggering the request. 655 * @param {string|number} id - The ticket ID. 656 * @param {string} nonce - The security nonce. 657 */ 658function wpsc_handle_ai_auto_draft(el, id, nonce) { 659 660 jQuery.post({ 661 url: supportcandy.ajax_url, 662 data: { 663 action: "wpsc_auto_draft_ticket_reply_with_ai", 664 id, 665 _ajax_nonce: nonce, 666 }, 667 }).done(function (res) { 668 669 jQuery(".wpsc-modal-header").html(res.title); 670 jQuery(".wpsc-modal-body").html(res.body); 671 jQuery(".wpsc-modal-footer").html(res.footer); 672 673 wpsc_show_modal(); 674 wpsc_show_modal_inner_container(); 675 var $model_body = jQuery(".wpsc-modal-body"); 676 var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html); 677 $model_body.append(loaderDiv); 678 jQuery(".wpsc-modal-footer").hide(); 679 fetchAndAppendAIDraft(id, nonce); 680 }); 681} 682 683/** 684 * Fetches the AI-generated reply and appends it to the chat UI. 685 * @param {string|number} id - The ticket ID. 686 * @param {string} nonce - The security nonce. 687 */ 688function fetchAndAppendAIDraft(id, nonce) { 689 jQuery 690 .post({ 691 url: supportcandy.ajax_url, 692 data: { 693 action: "wpsc_generate_ai_auto_draft", 694 id: id, 695 _ajax_nonce: nonce, 696 }, 697 }) 698 .done(function (ai) { 699 jQuery(".wpsc-loading-ai-response").html(""); 700 jQuery(".wpsc-modal-footer").show(); 701 702 if (!ai.success) { 703 appendMessageToChat("assistant", "Failed to generate AI reply."); 704 return; 705 } 706 707 var $model_body = jQuery(".wpsc-modal-body"); 708 var lastMsg = $model_body.find(".wpsc-ai-reply-message").last().text(); 709 if (lastMsg !== ai.data.draft_reply) { 710 ensureAIConversation().push({ 711 role: "assistant", 712 content: ai.data.draft_reply, 713 }); 714 appendMessageToChat("assistant", ai.data.draft_reply); 715 } 716 }); 717}</script>
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