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76ytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.</div></div></div></div></div></div></div></div><div class="cli-modal-footer"><div class="wt-cli-element cli-container-fluid cli-tab-container"><div class="cli-row"><div class="cli-col-12 cli-align-items-stretch cli-px-0"><div class="cli-tab-footer wt-cli-privacy-overview-actions"> <a id="wt-cli-privacy-save-btn" role="button" tabindex="0" data-cli-action="accept" class="wt-cli-privacy-btn cli_setting_save_button wt-cli-privacy-accept-btn cli-btn">SAVE &amp; ACCEPT</a></div></div></div></div></div></div></div></div><div class="cli-modal-backdrop cli-fade cli-settings-overlay"></div><div class="cli-modal-backdrop cli-fade cli-popupbar-overlay"></div> 
76<script type="text/javascript">_linkedin_partner_id = "1440650";
77window._linkedin_data_partner_ids = window._linkedin_data_partner_ids || [];
78window._linkedin_data_partner_ids.push(_linkedin_partner_id);</script>
78<script type="text/javascript">(function(){var s = document.getElementsByTagName("script")[0];
79var b = document.createElement("script");
80b.type = "text/javascript";b.async = true;
81b.src = "https://snap.licdn.com/li.lms-analytics/insight.min.js";
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82 <noscript> <img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1440650&fmt=gif" /> </noscript> <noscript><a href="https://www.hitsteps.com/"><img src="https://cdnhst.xyz/code?mode=img&amp;code=51184a7983c11f348e8f896fa7043a94&amp;title=Home+-+Verbal+Transactions" alt="Tracking for non-javascript browsers by Hitsteps blog tracking" border='0' width='1' height='1' /></a></noscript><div class="wpsc-modal" style="display:none"><div class="overlay"></div><div class="loader"> <img decoding="async" 
83 src="https://sp-ao.shortpixel.ai/client/to_webp,q_glossy,ret_img/https://verbaltransactions.com/wp-content/plugins/supportcandy/asset/images/loader-white.gif" 
84 alt="Loading..."></div><div class="inner-container"><div class="modal"><div class="wpsc-modal-header"></div><div class="wpsc-modal-body"></div><div class="wpsc-modal-footer"></div></div></div></div> 
84<script type="text/javascript">// Register functions to call for responsive behaviour changes
85				function wpsc_apply_responsive_styles(){
86
87					wpsc_close_humbargar();
88					wpsc_el_reset_visible();
89					wpsc_el_reset_hidden();
90									}
91
92				// Register functions to call on document ready
93				function wpsc_document_ready() {
94									}
95
96				// after ticket reply
97				function wpsc_after_ticket_reply(ticket_id) {
98									}
99
100				// after close ticket
101				function wpsc_after_close_ticket(ticket_id) {
102									}
103
104				// after change create as
105				function wpsc_after_change_create_as() {
106					wpsc_get_create_as_customer_fields('c545f9457d');
107									}</script>
107 <style type="text/css">.wpsc-modal .overlay,
108				.wpsc-humbargar-overlay {
109					z-index: 900000000;
110				}
111				.wpsc-modal .loader,
112				.wpsc-modal .inner-container,
113				.wpsc-humbargar-menu {
114					z-index: 900000001;
115				}
116				.select2-container--open {
117					z-index: 900000002;
118				}
119				.wpsc-header {
120					background-color: #8224e3 !important;
121				}
122				.wpsc-menu-list {
123					color: #fff;
124				}
125				.wpsc-shortcode-container {
126					background-color: #dd9933 !important;
127					border: 1px solid #8224e3 !important;
128					color: #ffffff;
129				} 
130				.wpsc-humbargar, 
131				.wpsc-humbargar-title {
132					color: #fff !important;
133				}
134				.wpsc-humbargar-overlay {
135					z-index: 900000000;
136				}
137				.wpsc-humbargar-menu {
138					z-index: 900000001;
139					background-color: #fff !important;
140				}
141				.wpsc-humbargar-menu-item:hover, 
142				.wpsc-humbargar-menu-item.active,
143				.wpsc-setting-nav:hover,
144				.wpsc-setting-nav.active {
145					background-color: #8224e3 !important;
146				}
147
148				/* Ticket list */
149				.wpsc-search input {
150					color: #8a8a8a !important;
151				}
152				.wpsc-ticket-list-tbl th {
153					background-color: #2c3e50;
154					color: #fff;
155				}
156				.wpsc-ticket-list-tbl tr:nth-child(even){
157					background-color: #f2f2f2;
158					color: #2c3e50;
159				}
160				.wpsc-ticket-list-tbl tr:nth-child(odd){
161					background-color: #fff;
162					color: #2c3e50;
163				}
164				.wpsc-ticket-list-tbl tbody tr:hover {
165					background-color: #dfe4ea;
166					color: #2c3e50;
167				}
168
169				/* Individual Ticket */
170				.wpsc-thread.reply,
171				.wpsc-thread.reply h2 {
172					color: #2c3e50;
173				}
174				.wpsc-thread.reply .thread-time,
175				.wpsc-thread.reply .wpsc-thread-logs {
176					color: #777777;
177				}
178				.wpsc-thread.reply .actions {
179					color: #777777;
180				}
181				.wpsc-thread.note,
182				.wpsc-thread.note h2 {
183					color: #8e6600;
184				}
185				.wpsc-thread.note .email-address,
186				.wpsc-thread.note .thread-time,
187				.wpsc-thread.note .wpsc-thread-logs {
188					color: #8e8d45;
189				}
190				.wpsc-thread.note .actions {
191					color: #8e8d45;
192				}
193				.wpsc-thread.log .thread-body {
194					color: #2c3e50;
195				}
196				.wpsc-widget-header {
197					background-color: #fff8e5;
198					color: #ff8f2b;
199				}
200				.wpsc-widget-header h2 {
201					color: #ff8f2b;
202				}
203				.wpsc-widget-body {
204					background-color: #f9f9f9;
205					color: #2c3e50;
206				}
207				.wpsc-widget-body .info-list-item .info-label, .wpsc-lg-label  {
208					color: #777;
209				}
210				.wpsc-popover-menu > .wpsc-reply-close {
211					background-color: #fff;
212					color: #707070;
213				}
214
215				/* Input fields */
216				#wpsc-container input[type=text]:focus,
217				#wpsc-container input[type=text],
218				#wpsc-container input[type=password]:focus,
219				#wpsc-container input[type=password],
220				.wpsc-modal input[type=text]:focus,
221				.wpsc-modal input[type=text],
222				.wpsc-modal input[type=password]:focus,
223				.wpsc-modal input[type=password],
224				#wpsc-container select,
225				#wpsc-container select:focus,
226				.wpsc-modal select,
227				.wpsc-modal select:focus,
228				#wpsc-container textarea,
229				#wpsc-container textarea:focus,
230				.wpsc-modal textarea,
231				.wpsc-modal textarea:focus,
232				#wpsc-container .checkbox-container label:before,
233				.wpsc-modal .checkbox-container label:before,
234				#wpsc-container .radio-container label:before,
235				.wpsc-modal .radio-container label:before {
236					border: 1px solid #8a8a8a !important;
237					color: #000 !important;
238				}
239
240				/* Buttons */
241				.wpsc-button.primary {
242					border: 1px solid #8224e3 !important;
243					background-color: #8224e3 !important;
244					color: #fff !important;
245				}
246
247				.wpsc-button.secondary {
248					border: 1px solid #8224e3 !important;
249					background-color: #fff !important;
250					color: #8224e3 !important;
251				}
252
253				/* Links */
254				.wpsc-link {
255					color: #8224e3;
256				}
257
258				/* Modal popup */
259				.wpsc-modal-header {
260					background-color: #fff8e5;
261					color: #ff8f2b;
262				}
263				.wpsc-modal-body {
264					background-color: #fff;
265					color: #2c3e50;
266				}
267				.wpsc-modal-footer {
268					background-color: #fff;
269				}
270				.wpsc-modal-body .info-label {
271					color: #777;
272				}
273
274				/* Misc */
275				.wpsc-section-header,
276				.wpsc-it-subject-container h2 {
277					color: #ffffff;
278				}
279				.wpsc-popover-menu-item:hover,
280				.wpsc-ap-nav.active,
281				.wpsc-ap-nav:hover,
282				.wpsc-popover-menu > .wpsc-reply-close:hover {
283					background-color: #8224e3;
284				}
285
286				/* Ticket tags */
287				.wpsc-add-ticket-tag {
288					position: relative;
289					display: flex;
290					align-items: center;
291					justify-content: center;
292					width: 25px;
293					height: 25px;
294					color: #fff !important;
295					background-color: #8224e3 !important;
296					border: 1px solid #8224e3 !important;
297					outline: none;
298					border-radius: 5px;
299					cursor: pointer;
300					margin: 0px 0px 0px 3px;
301					padding: 5px;
302					box-sizing: border-box;
303				}
304
305				.wpsc-close-ticket-tag {
306					position: relative;
307					display: flex;
308					align-items: center;
309					justify-content: center;
310					width: 25px;
311					height: 25px;
312					color: #8224e3 !important;
313					background-color: #fff !important;
314					border: 1px solid #8224e3 !important;
315					outline: none;
316					border-radius: 5px;
317					cursor: pointer;
318					margin: 0px 0px 0px 3px;
319					padding: 5px;
320					box-sizing: border-box;
321				}
322
323				.wpsc-ticket-tags-action {
324					display: flex;
325					margin: 5px 0px 10px 0px;
326					flex-direction: row-reverse;
327				}
328
329				/* User profile starts */
330				.wpsc-up-tab > .active {
331					border-top: 3px solid #8224e3 !important;
332				}
333				/* User profile ends */</style> 
333<script>/**
334 * Appends a message to the chat UI.
335 * @param {string} role - The role of the message sender (e.g., 'user', 'assistant').
336 * @param {string} content - The message content to display.
337 */
338function appendMessageToChat(role, content) {
339  var $model_body = jQuery(".wpsc-modal-body");
340  var $action_buttons = jQuery(".wpsc-ai-action-buttons");
341  var messageClass =
342    role === "user" ? "wpsc-customer-reply-message" : "wpsc-ai-reply-message";
343  var div = jQuery("<div>")
344  .addClass("wpsc-ai-message " + messageClass)
345  .html(content);
346
347  $model_body.append(div);
348
349  if (role === "user") {
350    var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html);
351    $model_body.append(loaderDiv);
352    $action_buttons.hide();
353  }
354
355  if (role === "assistant") {
356    if ($action_buttons.length) {
357      $action_buttons.appendTo($model_body).show();
358    }
359  }
360
361  // Smooth scroll to bottom
362  $model_body.scrollTop($model_body[0].scrollHeight);
363}
364
365/**
366 * Ensures AI conversation history exists and is an array.
367 * @returns {Array}
368 */
369function ensureAIConversation() {
370  if (!Array.isArray(window.wpsc_ai_conversation)) {
371    window.wpsc_ai_conversation = [];
372  }
373  return window.wpsc_ai_conversation;
374}
375
376/**
377 * Calls the AI assistant and gets an improved reply.
378 * @param {HTMLElement} el - The element triggering the request.
379 * @param {string|number} ticket_id - The ticket ID.
380 * @param {string} nonce - The security nonce.
381 */
382function wpsc_polish_reply_with_ai(el, ticket_id, nonce) {
383  
384  window.wpsc_ai_conversation = [
385    {
386      role: "system",
387      content:
388        "You are a customer support assistant. Improve the given reply to make it clear, professional, concise, and helpful. Preserve the original meaning and intent. Do not add new information or assumptions. Fix grammar, tone, and structure. Use a polite and friendly tone. Keep the response easy to read. Return only the improved reply, without any explanations or extra text.",
389    },
390  ];
391  
392  var is_tinymce =
393    typeof tinyMCE != "undefined" &&
394    tinyMCE.activeEditor &&
395    !tinyMCE.activeEditor.isHidden();
396  var description =
397    is_tinymce && tinymce.get("description")
398      ? tinyMCE.get("description").getContent()
399      : jQuery("#description").val().trim();
400
401  if (!description) {
402    alert(supportcandy.translations.empty_desc_warning);
403    return;
404  }
405
406  jQuery
407    .post({
408      url: supportcandy.ajax_url,
409      data: {
410        action: "wpsc_refine_ticket_reply_with_ai",
411        ticket_id,
412        _ajax_nonce: nonce,
413      },
414    })
415    .done(function (res) {
416      jQuery(".wpsc-modal-header").html(res.title);
417      jQuery(".wpsc-modal-body").html(res.body);
418      jQuery(".wpsc-modal-footer").html(res.footer);
419
420      wpsc_show_modal();
421      wpsc_show_modal_inner_container();
422      var $model_body = jQuery(".wpsc-modal-body");
423      var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html);
424      $model_body.append(loaderDiv);  
425      jQuery(".wpsc-modal-footer").hide();
426      fetchAndAppendAIReply(ticket_id, description, nonce);
427    });
428}
429
430/**
431 * Fetches the AI-generated reply and appends it to the chat UI.
432 * @param {string|number} ticket_id - The ticket ID.
433 * @param {string} description - The ticket description.
434 * @param {string} nonce - The security nonce.
435 */
436function fetchAndAppendAIReply(ticket_id, description, nonce) {
437  jQuery
438    .post({
439      url: supportcandy.ajax_url,
440      data: {
441        action: "wpsc_generate_ai_reply",
442        ticket_id: ticket_id,
443        is_system_call: true,
444        description: description,
445        _ajax_nonce: nonce,
446      },
447    })
448    .done(function (ai) {
449      jQuery(".wpsc-loading-ai-response").html("");
450      jQuery(".wpsc-modal-footer").show();
451
452      if (!ai.success) {
453        appendMessageToChat("assistant", "Failed to generate AI reply.");
454        return;
455      }
456
457      var $model_body = jQuery(".wpsc-modal-body");
458      var lastMsg = $model_body.find(".wpsc-ai-reply-message").last().text();
459      if (lastMsg !== ai.data.reply) {
460        ensureAIConversation().push({
461          role: "assistant",
462          content: ai.data.reply,
463        });
464        appendMessageToChat("assistant", ai.data.reply);
465      }
466    });
467}
468
469/**
470 * Handles user prompt submission and AI response.
471 * @param {string|number} ticket_id - The ticket ID.
472 * @param {string} prompt - The user's prompt.
473 * @param {string} nonce - The security nonce.
474 * @param {function} callback - The callback function to execute after processing.
475 * @param {string} type - The type of AI request.
476 */
477function wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, type) {
478  var conversation = ensureAIConversation();
479  conversation.push({ role: "user", content: prompt });
480  jQuery(".wpsc-modal-footer").hide();
481  // Append to UI
482  appendMessageToChat("user", prompt);
483
484  // If type is auto_draft_reply, and callback is wpsc_generate_ai_reply replace and action as wpsc_generate_ai_reply otherwise keep action as callback
485  var action = "wpsc_generate_ai_reply";
486  if (type === "auto_draft_reply" && callback === "wpsc_generate_ai_reply") {
487    action = callback;
488  } else if (callback) {
489    action = callback;
490  }
491
492  // get data from class wpsc-auto-draft-message > span
493  var draftReply = jQuery(".wpsc-auto-draft-message > span").text().trim();
494  if (draftReply) {
495    // Only add draftReply if not already present in conversation
496    var alreadySeeded = conversation.some(function(msg) {
497      return msg.role === "assistant" && msg.content === draftReply;
498    });
499    if (!alreadySeeded) {
500      conversation.push({ role: "assistant", content: draftReply });
501    }
502  }
503
504  // Call AI
505  jQuery
506    .post({
507      url: supportcandy.ajax_url,
508      data: {
509        action: action,
510        ticket_id,
511        is_system_call: false,
512        description: JSON.stringify(conversation),
513        _ajax_nonce: nonce,
514      },
515    })
516    .done(function (ai) {
517      jQuery(".wpsc-loading-ai-response").html("");
518      jQuery(".wpsc-modal-footer").show();
519      if (ai.success) {
520        // Add AI reply to conversation and UI
521        ensureAIConversation().push({
522          role: "assistant",
523          content: ai.data.reply,
524        });
525        appendMessageToChat("assistant", ai.data.reply);
526      } else {
527        appendMessageToChat("assistant", "Failed to generate AI reply.");
528      }
529    });
530}
531
532/*
533 * Handles Enter key press in the AI chat textarea to submit user prompt.
534 */
535jQuery(document).on("keydown", ".wpsc-improve-auto-draft-reply", function (e) {
536  if (e.key === "Enter" && !e.shiftKey) {
537    var conversation = ensureAIConversation();
538    
539    e.preventDefault();
540    var prompt = jQuery(this).val().trim();
541    if (prompt) {
542      var pre_content = jQuery(".wpsc-auto-draft-message > span").text().trim();
543      
544      if (pre_content) {
545        // Add the draft reply as an assistant message to the conversation history
546        conversation.push({ role: 'assistant', content: pre_content });
547      }
548      var nonce = jQuery(this).data("nonce");
549      var ticket_id = jQuery(this).data("ticket-id");
550      var callback = jQuery(this).data("callback");
551      wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, "auto_draft_reply");
552      jQuery(this).val(""); // clear input
553    }
554  }
555});
556
557/*
558 * Handles Enter key press in the AI chat textarea to submit user prompt.
559 */
560jQuery(document).on("keydown", ".wpsc-ai-chat-textarea", function (e) {
561  if (e.key === "Enter" && !e.shiftKey) {
562    e.preventDefault();
563    var prompt = jQuery(this).val().trim();
564    if (prompt) {
565      var nonce = jQuery(this).data("nonce");
566      var ticket_id = jQuery(this).data("ticket-id");
567      var callback = jQuery(this).data("callback");
568      wpsc_refine_reply_using_agent_prompt(ticket_id, prompt, nonce, callback, "polish_reply");
569      jQuery(this).val(""); // clear input
570    }
571  }
572});
573
574/**
575 * Appends improved reply to the editor when "Append" button is clicked.
576 */
577jQuery(document).off("click", ".wpsc-ai-append").on("click", ".wpsc-ai-append", function () {
578  // Get the improved reply from the modal (adjust selector as needed)
579  var improvedReply = jQuery(".wpsc-ai-reply-message").last().html() || "";
580
581  // TinyMCE editor
582  var is_tinymce =
583    typeof tinyMCE != "undefined" &&
584    tinyMCE.activeEditor &&
585    !tinyMCE.activeEditor.isHidden();
586  if (is_tinymce) {
587    var currentContent = tinymce.activeEditor.getContent({ format: "html" });
588    tinymce.activeEditor.setContent(currentContent + "<br>" + improvedReply);
589  } else {
590    // Plain textarea: convert <br> to newlines
591    var improvedReplyText = improvedReply.replace(/<br\s*\/?>(\r?\n)?/gi, "\n");
592    var $txt = jQuery(".wpsc_textarea");
593    var textAreaTxt = $txt.val();
594    $txt.val(textAreaTxt + "\n\n" + improvedReplyText);
595  }
596  wpsc_close_modal();
597});
598
599/**
600 * Replaces editor content with improved reply when "Replace" button is clicked.
601 */
602jQuery(document).off("click", ".wpsc-ai-replace").on("click", ".wpsc-ai-replace", function () {
603  // Get the improved reply from the modal (adjust selector as needed)
604  var improvedReply = jQuery(".wpsc-ai-reply-message").last().html() || "";
605
606  // TinyMCE editor
607  var is_tinymce =
608    typeof tinyMCE != "undefined" &&
609    tinyMCE.activeEditor &&
610    !tinyMCE.activeEditor.isHidden();
611  if (is_tinymce) {
612    tinymce.activeEditor.setContent(improvedReply);
613  } else {
614    // Plain textarea: convert <br> to newlines
615    var improvedReplyText = improvedReply.replace(/<br\s*\/?>(\r?\n)?/gi, "\n");
616    jQuery(".wpsc_textarea").val(improvedReplyText);
617  }
618  wpsc_close_modal();
619});
620
621/**
622 * Fetches and displays AI-generated ticket summary.
623 * @param {HTMLElement} el - The element triggering the request.
624 * @param {string|number} ticket_id - The ticket ID.
625 * @param {string} nonce - The security nonce.
626 */
627function wpsc_generate_ticket_summary(el, ticket_id, nonce) {
628  var summary_container = jQuery(".wpsc-ticket-summary-container");
629
630  summary_container.html(supportcandy.loader_html);
631  jQuery.ajax({
632    url: supportcandy.ajax_url,
633    type: "POST",
634    data: {
635      action: "wpsc_get_ticket_summary",
636      ticket_id: ticket_id,
637      _ajax_nonce: nonce,
638    },
639    success: function (response) {
640      if (response.success) {
641        summary_container.html(response.data.summary);
642      } else {
643        summary_container.text("Failed to fetch ticket summary.");
644      }
645    },
646    error: function () {
647      summary_container.text("Error fetching ticket summary.");
648    },
649  });
650}
651
652/**
653 * Calls the AI assistant and gets an improved reply.
654 * @param {HTMLElement} el - The element triggering the request.
655 * @param {string|number} id - The ticket ID.
656 * @param {string} nonce - The security nonce.
657 */
658function wpsc_handle_ai_auto_draft(el, id, nonce) {
659  
660  jQuery.post({
661    url: supportcandy.ajax_url,
662    data: {
663      action: "wpsc_auto_draft_ticket_reply_with_ai",
664      id,
665      _ajax_nonce: nonce,
666    },
667  }).done(function (res) {
668
669    jQuery(".wpsc-modal-header").html(res.title);
670    jQuery(".wpsc-modal-body").html(res.body);
671    jQuery(".wpsc-modal-footer").html(res.footer);
672
673    wpsc_show_modal();
674    wpsc_show_modal_inner_container();
675    var $model_body = jQuery(".wpsc-modal-body");
676    var loaderDiv = jQuery("<div>").addClass("wpsc-loading-ai-response").html(supportcandy.ai_loader_html);
677    $model_body.append(loaderDiv);  
678    jQuery(".wpsc-modal-footer").hide();
679    fetchAndAppendAIDraft(id, nonce);
680  });
681}
682
683/**
684 * Fetches the AI-generated reply and appends it to the chat UI.
685 * @param {string|number} id - The ticket ID.
686 * @param {string} nonce - The security nonce.
687 */
688function fetchAndAppendAIDraft(id, nonce) {
689  jQuery
690    .post({
691      url: supportcandy.ajax_url,
692      data: {
693        action: "wpsc_generate_ai_auto_draft",
694        id: id,
695        _ajax_nonce: nonce,
696      },
697    })
698    .done(function (ai) {
699      jQuery(".wpsc-loading-ai-response").html("");
700      jQuery(".wpsc-modal-footer").show();
701
702      if (!ai.success) {
703        appendMessageToChat("assistant", "Failed to generate AI reply.");
704        return;
705      }
706
707      var $model_body = jQuery(".wpsc-modal-body");
708      var lastMsg = $model_body.find(".wpsc-ai-reply-message").last().text();
709      if (lastMsg !== ai.data.draft_reply) {
710        ensureAIConversation().push({
711          role: "assistant",
712          content: ai.data.draft_reply,
713        });
714        appendMessageToChat("assistant", ai.data.draft_reply);
715      }
716    });
717}</script>
717 <style>.wpsc-ai-action-buttons {
718  display: flex;
719  gap: 8px;
720  margin: 5px 0px 0px 5px;
721  align-self: flex-start;
722}
723
724.wpsc-ai-action-buttons button {
725  background: #ffffff;
726  border: 1px solid #d1d1d1;
727  border-radius: 6px;
728  padding: 5px 12px;
729  font-size: 12px;
730  font-weight: 500;
731  cursor: pointer;
732  color: #333;
733  transition: all 0.2s ease;
734}
735
736.wpsc-ai-action-buttons button:hover {
737  background-color: #f0f0f0;
738  border-color: #bbb;
739}
740.wpsc-input-group .extra-info {
741  font-size: 11px;
742  margin-bottom: 5px;
743}
744
745.wpsc-input-group .wpsc-ps-range {
746  display: flex;
747  align-items: center;
748  gap: 10px;
749}
750
751.label-container .required-indicator {
752  color: #ff0000;
753  margin-left: 5px;
754}
755
756.wpsc-modal-body {
757  display: flex;
758  flex-direction: column;
759  border-bottom: none !important;
760}
761
762.wpsc-ticket-summary-section {
763  margin-bottom: 15px;
764  margin-top: 20px;
765}
766
767.wpsc-ticket-summary-section ul {
768  list-style-type: disc !important;
769  padding-left: 40px !important;
770}
771
772.wpsc-ticket-summary-content h3 {
773  color: #ff8f2b;
774  margin-top: 0;
775  margin-bottom: 12px;
776  font-weight: 600;
777}
778
779.wpsc-ticket-summary-result {
780  font-size: 15px;
781  color: #333;
782}
783
784.wpsc-ai-assistance-header {
785  display: flex;
786  justify-content: space-between;
787}
788
789.wpsc-ai-assistance-header .wpsc-ai-assistance-header-close {
790  width: 12px;
791  cursor: pointer;
792}
793
794.wpsc-customer-reply-message {
795  align-self: flex-end;
796  background-color: #e3f2fd;
797  border-bottom-right-radius: 4px !important;
798  border: 1px solid #c2e2f9;
799  max-width: 80%;
800  padding: 10px 15px;
801  border-radius: 18px;
802  font-size: 14px;
803  line-height: 1.5;
804  color: #000000;
805  word-wrap: break-word;
806  margin: 5px;
807}
808
809.wpsc-ai-reply-message {
810  align-self: flex-start;
811  background-color: #f1f1f1;
812  border-bottom-left-radius: 4px !important;
813  border: 1px solid #e0e0e0;
814  max-width: 80%;
815  padding: 10px 15px;
816  border-radius: 18px;
817  font-size: 14px;
818  line-height: 1.5;
819  color: #000000;
820  word-wrap: break-word;
821  margin: 5px;
822}
823
824/* Loading div */
825.wpsc-ai-loader {
826  display: flex;
827  justify-content: flex-end;
828  margin-top: 5px;
829}
830
831.wpsc-ai-loader img {
832  width: 15px;
833}
834
835.wpsc-ai-assistance-chatbox{
836  display: flex;
837  flex-direction: column;
838}
839
840.wpsc-ticket-summary-btn-container {
841  display: flex;
842  justify-content: center;
843  align-items: center;
844  padding: 10px 20px 20px 20px;
845}
846
847.wpsc-ticket-summary-container {
848  padding-bottom: 10px;
849}
850
851.wpsc-input-area {
852  border-top: 1px solid #eee;
853  background: #fafafa;
854}
855
856.wpsc-improve-auto-draft-reply,
857.wpsc-ai-chat-textarea {
858  width: 100%;
859  height: 80px;
860  padding: 12px;
861  border: 1px solid #ddd;
862  border-radius: 8px;
863  resize: none; /* Keeps the UI clean */
864  font-family: inherit;
865  font-size: 14px;
866  box-sizing: border-box;
867  outline: none;
868  transition: border-color 0.2s;
869}
870
871.wpsc-improve-auto-draft-reply:focus,
872.wpsc-ai-chat-textarea:focus {
873  border-color: #999;
874  background: #fff;
875}
876
877.wpsc-modal-body {
878  border-bottom: none !important;
879}</style><div id="fb-root"></div> 
879<script>(function(d, s, id) {
880					var js, fjs = d.getElementsByTagName(s)[0];
881					if (d.getElementById(id)) return;
882					js = d.createElement(s);
883					js.id = id;
884					js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.5";
885					fjs.parentNode.insertBefore(js, fjs);
886				}(document, 'script', 'facebook-jssdk'));</script>
886 
886<script>window.addEventListener('sfsi_functions_loaded', function() {
887    if (typeof sfsi_responsive_toggle == 'function') {
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889        // console.log('sfsi_responsive_toggle');
890
891    }
892})</script>
892 
892<script>window.addEventListener('sfsi_functions_loaded', function() {
893            if (typeof sfsi_plugin_version == 'function') {
894                sfsi_plugin_version(2.77);
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898        function sfsi_processfurther(ref) {
899            var feed_id = 'bFZnOU96SzhiTXpaN0docmczaGVKM2kwL1NEcXRLSklqZWFoaEJtNEd0dHpFYU95czUxRTh3dnUxNzNsM3VRc3VyMVh4b1p1N3JXbFk1ZlFqYmQ2K0kraXBEMXdNMVJMUStCQ213YVRPTmZYdnZXbThlVWhoU2wxd041bzAydUx8eW1kYk80OUZQR1ZZd0p4QkIrQWhFbVFqM2drcHFpYzJIalptd1A4dTdYST0=';
900            var feedtype = 8;
901            var email = jQuery(ref).find('input[name="email"]').val();
902            var filter = /^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/;
903            if ((email != "Enter your email") && (filter.test(email))) {
904                if (feedtype == "8") {
905                    var url = "https://api.follow.it/subscription-form/" + feed_id + "/" + feedtype;
906                    window.open(url, "popupwindow", "scrollbars=yes,width=1080,height=760");
907                    return true;
908                }
909            } else {
910                alert("Please enter email address");
911                jQuery(ref).find('input[name="email"]').focus();
912                return false;
913            }
914        }</script>
914 <style type="text/css" aria-selected="true">.sfsi_subscribe_Popinner {
915            width: 100% !important;
916
917            height: auto !important;
918
919            border: 1px solid #b5b5b5 !important;
920
921            padding: 18px 0px !important;
922
923            background-color: #ffffff !important;
924        }
925        .sfsi_subscribe_Popinner form {
926            margin: 0 20px !important;
927        }
928        .sfsi_subscribe_Popinner h5 {
929            font-family: Helvetica,Arial,sans-serif !important;
930
931            font-weight: bold !important;
932
933            color: #000000 !important;
934
935            font-size: 16px !important;
936
937            text-align: center !important;
938            margin: 0 0 10px !important;
939            padding: 0 !important;
940        }
941        .sfsi_subscription_form_field {
942            margin: 5px 0 !important;
943            width: 100% !important;
944            display: inline-flex;
945            display: -webkit-inline-flex;
946        }
947
948        .sfsi_subscription_form_field input {
949            width: 100% !important;
950            padding: 10px 0px !important;
951        }
952
953        .sfsi_subscribe_Popinner input[type=email] {
954            font-family: Helvetica,Arial,sans-serif !important;
955
956            font-style: normal !important;
957
958            color:  !important;
959
960            font-size: 14px !important;
961
962            text-align: center !important;
963        }
964
965        .sfsi_subscribe_Popinner input[type=email]::-webkit-input-placeholder {
966
967            font-family: Helvetica,Arial,sans-serif !important;
968
969            font-style: normal !important;
970
971            color:  !important;
972
973            font-size: 14px !important;
974
975            text-align: center !important;
976        }
977        .sfsi_subscribe_Popinner input[type=email]:-moz-placeholder {
978            /* Firefox 18- */
979
980            font-family: Helvetica,Arial,sans-serif !important;
981
982            font-style: normal !important;
983
984            color:  !important;
985
986            font-size: 14px !important;
987
988            text-align: center !important;
989
990        }
991
992        .sfsi_subscribe_Popinner input[type=email]::-moz-placeholder {
993            /* Firefox 19+ */
994            font-family: Helvetica,Arial,sans-serif !important;
995
996            font-style: normal !important;
997
998            color:  !important;
999
1000            font-size: 14px !important;
1001
1002            text-align: center !important;
1003
1004        }
1005
1006        .sfsi_subscribe_Popinner input[type=email]:-ms-input-placeholder {
1007            font-family: Helvetica,Arial,sans-serif !important;
1008
1009            font-style: normal !important;
1010
1011            color:  !important;
1012
1013            font-size: 14px !important;
1014
1015            text-align: center !important;
1016        }
1017
1018        .sfsi_subscribe_Popinner input[type=submit] {
1019            font-family: Helvetica,Arial,sans-serif !important;
1020
1021            font-weight: bold !important;
1022
1023            color: #000000 !important;
1024
1025            font-size: 16px !important;
1026
1027            text-align: center !important;
1028
1029            background-color: #dedede !important;
1030        }</style><style>.edd-js-none .edd-has-js, .edd-js .edd-no-js, body.edd-js input.edd-no-js { display: none; }</style> 
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1033})(document, window);</script>
1033    
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1037<script id="leadin-script-loader-js-js" src="https://js.hs-scripts.com/6894948.js?integration=WordPress&#038;ver=9.0.123"></script>
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1038<script id="quicktags-js-extra">var quicktagsL10n = {"closeAllOpenTags":"Close all open tags","closeTags":"close tags","enterURL":"Enter the URL","enterImageURL":"Enter the URL of the image","enterImageDescription":"Enter a description of the image","textdirection":"text direction","toggleTextdirection":"Switch Editor Text Direction","dfw":"Distraction-free writing mode","strong":"Bold","strongClose":"Close bold tag","em":"Italic","emClose":"Close italic tag","link":"Insert link","blockquote":"Blockquote","blockquoteClose":"Close blockquote tag","del":"Deleted text (strikethrough)","delClose":"Close deleted text tag","ins":"Inserted text","insClose":"Close inserted text tag","image":"Insert image","ul":"Bulleted list","ulClose":"Close bulleted list tag","ol":"Numbered list","olClose":"Close numbered list tag","li":"List item","liClose":"Close list item tag","code":"Code","codeClose":"Close code tag","more":"Insert Read More tag"};
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