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211                            <b class="text-wrap">FAQ&#x27;s</b>
212
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282        <h1>Frequently Asked Questions</h1>
283        <h5 class="subtext">
284            Please select the topic relating to your query to view more information
285        </h5>
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302
303        
304<h5>I have a question in relation to:</h5>
305<div id="faqMenu" class="nav nav-tabs faq-nav flex-column my-3" role="tablist">
306        <a class="nav-link active" data-id="2" 
307           data-toggle="tab" role="tab" href="#faq-list-2" aria-controls="faq-list-2">
308            <i class="laf-payment"></i>
309            <h5>Payment</h5>
310        </a>
311        <a class="nav-link" data-id="3" 
312           data-toggle="tab" role="tab" href="#faq-list-3" aria-controls="faq-list-3">
313            <i class="laf-graduate"></i>
314            <h5>Collection &amp; Fitting</h5>
315        </a>
316        <a class="nav-link" data-id="4" 
317           data-toggle="tab" role="tab" href="#faq-list-4" aria-controls="faq-list-4">
318            <i class="laf-book-now"></i>
319            <h5>Booking</h5>
320        </a>
321</div>
322    </div>
323    <div class="col-md-6">
324            <div id="faqContent" class="col-md-12">
325                
326    <div class="tab-content w-100">
327            <div class="tab-pane pt-3 active" id="faq-list-2" role="tabpanel">
328                <div class="row">
329                    <div class="col-md-12 mb-3">
330                        <h4>Payment</h4>
331                    </div>
332
333                    <div class="col-md-12">
334                            
335
336<div class="collapse-container">
337    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent14" aria-expanded="false" aria-controls="faqContent14">
338        <h5>What forms of payment do you accept?</h5>
339        <i class="laf-plus-circle laf-2x"></i>
340    </div>
341    <div class="collapse pb-3" id="faqContent14">
342        Credit Cards: Visa, Mastercard. Debit cards: Switch. We do not accept Electron cards.
343    </div>
344</div>
345                    </div>
346                </div>
347            </div>
348            <div class="tab-pane pt-3" id="faq-list-3" role="tabpanel">
349                <div class="row">
350                    <div class="col-md-12 mb-3">
351                        <h4>Collection &amp; Fitting</h4>
352                    </div>
353
354                    <div class="col-md-12">
355                            
356
357<div class="collapse-container">
358    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent1" aria-expanded="false" aria-controls="faqContent1">
359        <h5>Can I return my outfit to my nearest Gray &amp; Son Robemakers (Durham) store</h5>
360        <i class="laf-plus-circle laf-2x"></i>
361    </div>
362    <div class="collapse pb-3" id="faqContent1">
363        Yes, but only when on Extra Time & by arrangement with Gray & Son Robemakers.
364    </div>
365</div>
366                            
367
368<div class="collapse-container">
369    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent2" aria-expanded="false" aria-controls="faqContent2">
370        <h5>Where do I collect my outfit from?</h5>
371        <i class="laf-plus-circle laf-2x"></i>
372    </div>
373    <div class="collapse pb-3" id="faqContent2">
374        Your university or college has set aside a special area for you to collect your outfit and put it on. Details are normally given to you in your handout regarding ceremony arrangements. Confirm with your registry.
375    </div>
376</div>
377                            
378
379<div class="collapse-container">
380    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent3" aria-expanded="false" aria-controls="faqContent3">
381        <h5>When can I collect my outfit?</h5>
382        <i class="laf-plus-circle laf-2x"></i>
383    </div>
384    <div class="collapse pb-3" id="faqContent3">
385        Details will have been given to you by your university or college, however as a general rule Gray & Son Robemakers (Durham) will normally be available to robe you at least two hours before your ceremony.
386    </div>
387</div>
388                            
389
390<div class="collapse-container">
391    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent4" aria-expanded="false" aria-controls="faqContent4">
392        <h5>How will I know how to wear the outfit?</h5>
393        <i class="laf-plus-circle laf-2x"></i>
394    </div>
395    <div class="collapse pb-3" id="faqContent4">
396        We will help you put it on and ensure you are wearing it correctly.
397    </div>
398</div>
399                            
400
401<div class="collapse-container">
402    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent5" aria-expanded="false" aria-controls="faqContent5">
403        <h5>I am unable to print my confirmation e-mail &#x2013; can I collect my gown without it?</h5>
404        <i class="laf-plus-circle laf-2x"></i>
405    </div>
406    <div class="collapse pb-3" id="faqContent5">
407        It is not imperative that you have the printed copy, but take a note of the number - which can be found on the Review / Amend order screen, as it does speed things up at the ceremony, in any event, our representatives will have detailed lists on the day of your ceremony.
408    </div>
409</div>
410                    </div>
411                </div>
412            </div>
413            <div class="tab-pane pt-3" id="faq-list-4" role="tabpanel">
414                <div class="row">
415                    <div class="col-md-12 mb-3">
416                        <h4>Booking</h4>
417                    </div>
418
419                    <div class="col-md-12">
420                            
421
422<div class="collapse-container">
423    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent6" aria-expanded="false" aria-controls="faqContent6">
424        <h5>How much notice is required before I book my graduation outfit?</h5>
425        <i class="laf-plus-circle laf-2x"></i>
426    </div>
427    <div class="collapse pb-3" id="faqContent6">
428        <p>
428Please book early to be sure of your order as we cannot always guarantee an order if you leave your booking later than 21 days before your Ceremony (being the date agreed for the Hire outfit to be available). Please check the website to see if the ceremony date option is still available or contact us via phone or email to establish if it is still open to book.</p>
429    </div>
430</div>
431                            
432
433<div class="collapse-container">
434    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent7" aria-expanded="false" aria-controls="faqContent7">
435        <h5>I&#x27;m not sure what degree I am.</h5>
436        <i class="laf-plus-circle laf-2x"></i>
437    </div>
438    <div class="collapse pb-3" id="faqContent7">
439        We are unable to tell you what you have been studying for, ask your course tutor or the university or college registry.
440    </div>
441</div>
442                            
443
444<div class="collapse-container">
445    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent8" aria-expanded="false" aria-controls="faqContent8">
446        <h5>What does &#x2018;Height&#x2019; mean?</h5>
447        <i class="laf-plus-circle laf-2x"></i>
448    </div>
449    <div class="collapse pb-3" id="faqContent8">
450        Your height means the measurement from the top of your head to the ground. This can be in metres or feet and inches.
451    </div>
452</div>
453                            
454
455<div class="collapse-container">
456    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent9" aria-expanded="false" aria-controls="faqContent9">
457        <h5>What does full outfit mean?</h5>
458        <i class="laf-plus-circle laf-2x"></i>
459    </div>
460    <div class="collapse pb-3" id="faqContent9">
461        Full outfit means all the required items for the award that you are receiving..
462    </div>
463</div>
464                            
465
466<div class="collapse-container">
467    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent11" aria-expanded="false" aria-controls="faqContent11">
468        <h5>What can I do if I am too late to order my outfit on-line?</h5>
469        <i class="laf-plus-circle laf-2x"></i>
470    </div>
471    <div class="collapse pb-3" id="faqContent11">
472        <p>You may be able to place a late order. Go to the enquiry desk in the robing area early on the day of your ceremony and our staff will do their best to help you. We are only able to accept cash at the ceremony.</p>
473    </div>
474</div>
475                            
476
477<div class="collapse-container">
478    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent12" aria-expanded="false" aria-controls="faqContent12">
479        <h5>How can I confirm that my order has been placed?</h5>
480        <i class="laf-plus-circle laf-2x"></i>
481    </div>
482    <div class="collapse pb-3" id="faqContent12">
483        You will be shown an online confirmation and will receive an email confirmation shortly after placing your order.
484    </div>
485</div>
486                            
487
488<div class="collapse-container">
489    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent13" aria-expanded="false" aria-controls="faqContent13">
490        <h5>Can I go into my nearest store to place my order in person?</h5>
491        <i class="laf-plus-circle laf-2x"></i>
492    </div>
493    <div class="collapse pb-3" id="faqContent13">
494        Yes, please see our address details on the Contact Us page.
495    </div>
496</div>
497                            
498
499<div class="collapse-container">
500    <div class="py-3 collapse-header collapsed" data-toggle="collapse" role="button" data-target="#faqContent15" aria-expanded="false" aria-controls="faqContent15">
501        <h5>Can I go into my nearest store to have my measurements taken for my outfit?</h5>
502        <i class="laf-plus-circle laf-2x"></i>
503    </div>
504    <div class="collapse pb-3" id="faqContent15">
505        No, limited space and press of business makes this impractical.
506    </div>
507</div>
508                    </div>
509                </div>
510            </div>
511    </div>
512
513            </div>
514    </div>
515</div>
516<div class="row laf-boxed-layout my-5">
517    <div class="col-md-6">
518        <p class="h5 mb-3">Still unsure about a query? You can contact us:</p>
519
520        <div class="row mb-5" itemscope="" itemtype="http://schema.org/Organization">
521    <div class="col-md-6">
522        <h6 class="mb-1">Phone Numbers</h6>
523        <div class="faq-contacts">
524            
525
526            
527
528            
529    <div class="telepone-location">Durham</div>
530    <div class="telephone-number">
531        <a href="tel:01913864168" itemprop="telephone">0191 386 4168</a>
532    </div>
533
534        </div>
535
536            <h6 class="mt-3 mb-1">Email</h6>
537            <div class="faq-contacts">
538                
539    <div class="email-display-name">Contact email</div>
540    <div class="email-address">
541        <a href="mailto:[email protected]">[email protected]</a>
542    </div>
543
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546</div>
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549
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570    <div class="btn-group nav-buttons" role="group" aria-label="Account options">
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581                            <a class="pb-4" href="/gowning/studentgownbook">Student Gown Hire</a>
582
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585
586                            <span class="pb-1">About</span>
587                                <a class="text-wrap sub-page" href="/about">About Us</a>
588                                <a class="text-wrap sub-page" href="/about/reviews">Reviews</a>
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603Home        </a>
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613    <li class="nav-item dropdown">
614
615        <a class="nav-link dropdown-toggle" href="#" id="FooterAboutMenu"
616           data-toggle="dropdown" aria-haspopup="true" aria-expanded="false">
617                <span class="d-block d-lg-none">About</span>
618                <span class="d-none d-lg-block">About</span>
619        </a>
620
621        <div class="dropdown-menu" aria-labelledby="FooterAboutMenu">
622
623                    <a class="d-flex align-content-center dropdown-item flex-row" accesskey="F" href="/about/faqs">
624
625
626                        <div class="d-flex flex-column">
627
628                            <b class="text-wrap">FAQ&#x27;s</b>
629
630                        </div>
631
632                    </a>
633                    <div class="dropdown-divider"></div>
634                    <a class="d-flex align-content-center dropdown-item flex-row" accesskey="I" href="/about">
635
636
637                        <div class="d-flex flex-column">
638
639                            <b class="text-wrap">About Us</b>
640
641                        </div>
642
643                    </a>
644                    <div class="dropdown-divider"></div>
645                    <a class="d-flex align-content-center dropdown-item flex-row" accesskey="R" href="/about/reviews">
646
647
648                        <div class="d-flex flex-column">
649
650                            <b class="text-wrap">Reviews</b>
651
652                        </div>
653
654                    </a>
655                    <div class="dropdown-divider"></div>
656        </div>
657    </li>
658
659                        
660    <li class="nav-item">
661        <a class="nav-link" href="/contact">
662Contact        </a>
663    </li>
664
665                </ul>
666            
667
668            <div class="d-flex flex-column flex-wrap pb-5 pt-2 pt-lg-0">
669                
670
671<address itemprop="address" itemscope itemtype="http://schema.org/PostalAddress">
672            <span>Gray &amp; Son Robemakers of Durham Limited,</span>
673            <br />
674            <span>4 Neville Street,</span>
675            <br />
676            <span>Durham DH1 4EY</span>
677            <br />
678</address>
679            </div>
680
681            <div class="d-flex flex-column flex-wrap justify-content-between pt-2 pt-lg-0">
682                <div>
683                    
684
685                    
686
687                    
688    <div class="telepone-location">Durham</div>
689    <div class="telephone-number">
690        <a href="tel:01913864168" itemprop="telephone">0191 386 4168</a>
691    </div>
692
693                </div>
694                <div>
695                    
696    <div class="email-display-name">Contact email</div>
697    <div class="email-address">
698        <a href="mailto:[email protected]">[email protected]</a>
699    </div>
700
701                </div>
702            </div>
703
704        </div>
705
706        <div class="d-flex justify-content-center flex-wrap socials">
707        </div>
708
709        <div class="d-flex justify-content-center flex-wrap">
710            
711
712        </div>
713
714        <div class="d-flex justify-content-center justify-content-md-between flex-wrap">
715            <div class="order-1 order-lg-0">
716                <div class="footer-list">
717                        <a href="/policy/terms">Terms and conditions</a>
718                        <a href="/policy/privacy">Privacy policy</a>
719                </div>
720                <div class="d-flex flex-row justify-content-center justify-content-md-start w-100">
721                    <small>&copy; Copyright 2026 Grays of Durham</small>
722                </div>
723            </div>
724            <div class="payment-icons order-0 order-lg-1 mb-2 mb-lg-0">
725                <img class="lazyload" data-src="/images/Payment/Light/1.png" alt="VISA" title="VISA" width="56" height="35" />
726                <img class="lazyload" data-src="/images/Payment/Light/2.png" alt="MasterCard" title="MasterCard" width="56" height="35" />
727                    <img class="lazyload" data-src="/images/Payment/Light/19.png" alt="Switch" title="Switch" width="56" height="35" />
728            </div>
729        </div>
730    </div>
731</div>
732            </div>
733        </footer>
734    
735
736    
737
738
739    <div class="dialog-md cookie-consent-modal modal fade" data-auto-show="false" id="cookieModal" tabindex="-1">
740<div class='modal-dialog'>
741  <div class='modal-content'>
742    <div class='modal-header'>
743      <h5 class='modal-title'>Cookie Preferences</h5>
744      <button type='button' class='close' data-dismiss='modal'>
745        <span>&times;</span>
746      </button>
747    </div>
748    <div class='modal-body'>
749            <span>
750                Our site uses cookies to improve your browsing experience.
751                By using the site, you are consenting to this. <a href="/policy/privacy">Learn More</a>.
752            </span>
753            <div class="form-row m-3">
754                <div class="custom-control custom-switch">
755                    <input type="checkbox" class="custom-control-input" disabled id="requiredCookiesCheckbox" checked="checked">
756                    <label class="custom-control-label" for="requiredCookiesCheckbox">Required cookies - <span class="font-weight-normal">Cookies required for normal operation of this site.</span></label>
757                </div>
758            </div>
759            <div class="form-row m-3">
760                <div class="custom-control custom-switch">
761                    <input type="checkbox" class="custom-control-input cookie-acceptance-checkbox" id="optionalCookiesCheckbox" checked="checked" data-cookie-string=".AspNet.Consent=yes; expires=Thu, 07 Oct 2027 20:00:25 GMT; path=/; secure; samesite=strict">
762                    <label class="custom-control-label" for="optionalCookiesCheckbox">Optional cookies - <span class="font-weight-normal">Cookies that help us anlayse usage and improve this site.</span></label>
763                </div>
764            </div>
765        </div>
766    <div class='modal-footer'>
767            <button type="button" class="btn btn-primary btn-consent" data-dismiss="modal" aria-label="Close" data-cookie-string="ConsentResponded=OK; expires=Fri, 09 Oct 2026 09:00:25 GMT; path=/; secure; samesite=strict">
768                <span aria-hidden="true" data-dismiss="alert">Save Preferences</span>
769            </button>
770        </div>
771  </div>
772</div>
773</div>
774    <div class="fixed-bottom">
775        <div class="laf-boxed-layout laf-tiny col-12 col-lg-2 col-sm-12 col-12 content-hidden"></div>
776    </div>
777
778<div class="fixed-bottom">
779    <div class="laf-boxed-layout laf-tiny col-12 col-lg-2 col-sm-12 col-12 content-hidden"></div>
780        <div id="cookieConsent" class="alert alert-dismissible cookie-consent mb-0 fade show text-center py-1" role="alert">
781            <span class="mx-2">
782                Our site uses cookies to improve your browsing experience.
783                By using the site, you are consenting to this. <a class="text-light text-underline" href="/policy/privacy">See our Privacy Policy</a> for more details.
784            </span>
785            <span>
786                <button class="btn btn-sm btn-outline-light cookie-consent-modal-link">Settings</button>
787            </span>
788            <button type="button" class="btn btn-primary btn-sm close mt-1 mt-md-0" data-dismiss="alert" aria-label="Accept" data-cookie-string=".AspNet.Consent=yes; expires=Thu, 07 Oct 2027 20:00:25 GMT; path=/; secure; samesite=strict">
789                <span aria-hidden="true">Accept</span>
790            </button>
791        </div>
792</div>
793
794    <div id="theSpinner" class="spinner-overlay"></div>
795
796
797    
798    
799        
799<script src="/prod/js/vendor.min.js?v=TaedrvDODqggtiWKw1-S6itc05Y4vJwlf4a8E-bpZt4"></script>
799
800        
800<script src="/prod/js/app.min.js?v=95e6qNMHTWU3uO-VNQVq6r7QygMJdT34H3g95Dg8ZsQ"></script>
800
801    
802
803    
803<script>
804        require("Views/Public/Shared/Layout")
805        .initialise({
806            overlaySelector: "#overlay",
807            chatSelector: "#chatModal",
808            chatBotAddress: ""
809        });
810
811        require("Views/Public/Shop/Shop")
812        .initialiseBasket({
813            productDetailModalId: "basketDetailDialog",
814            overlaySelector: "#overlay",
815            getNotificationUrl: "/api/useraccount/getnotification",
816            productListUrl: "/api/shop/list",
817            productDetailUrl: "/api/shop/detail",
818            productDetailPageUrl: "/shop/productdetail",
819            addRemoveUrl: "/api/shop/addremove",
820            deleteUrl: "/api/shop/delete"
821        });
822    </script>
822
823
824
825    
826    
826<script type="text/javascript">
827        require("Views/Public/About/Faqs").initialiseScroll();
828    </script>
828
829
830<script type="text/javascript" src="/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=4&cb=1844808213" async></script>
830</body>
831</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.