https://unbound.cx/_app/immutable/nodes/52.44djCJgy.js

1import{c as Me,l as Be,a as he}from"../chunks/BPQKp6QW.js";import{p as Fe,t as Le,f as le,k as s,a as Oe,b as de,c as $e,u as pe,h as n,s as e,i as a,n as b,r as t,F,e as me}from"../chunks/DpZX5E3g.js";import{w as De}from"../chunks/Dd6aOG2g.js";import{s as i}from"../chunks/CWDdQJS0.js";import{p as Ye}from"../chunks/k0oaa6pU.js";import{h as c}from"../chunks/NmVdw5td.js";import{S as je}from"../chunks/DbPh46Rb.js";import{f as Ee}from"../chunks/BaWzH2I0.js";import{S as d}from"../chunks/ByyQVFMh.js";import{G as l}from"../chunks/zhos0mf6.js";import{D as Ue}from"../chunks/DqnaufOz.js";import{F as Qe}from"../chunks/DyTZcQ32.js";import{T as Re}from"../chunks/z-rwaKIL.js";import{T as Ie}from"../chunks/DsyAubFB.js";o[F]="src/routes/[[lang=lang]]/solutions/ecommerce/+page.svelte";var He=he(me(`<li><time>7:00 AM</time><!> <!> <h3>Bots take the rush.</h3> <p>Order-status chats and texts stack up overnight. Bots look up each order and answer on
2            the channel the customer used.</p></li> <li><time>11:20 AM</time><!> <!> <h3>A dented box, sorted on one task.</h3> <p>Mid-call, the agent sends a text so the customer can reply with a picture of the box.
3            The replacement goes out from that same task.</p></li> <li><time>2:00 PM</time><!> <!> <h3>The ad stops chasing them.</h3> <p>The order lands, and a workflow pulls the customer out of the retargeting audience and
4            into the post-purchase program.</p></li> <li><time>6:30 PM</time><!> <!> <h3>The manager coaches the bots.</h3> <p>The manager checks the queues, scores a bot conversation, and tunes the playbook for
5            tomorrow.</p></li>`,1),o[F],[[79,8,[[80,10],[88,10],[89,10]]],[94,8,[[95,10],[103,10],[104,10]]],[109,8,[[110,10],[118,10],[119,10]]],[124,8,[[125,10],[133,10],[134,10]]]]),Ne=he(me(`<!> <main class="pg-solutions-ecommerce"><section class="hero"><div class="wrap hero-grid"><div class="hero-claim"><a class="crumb">&larr; All industries</a> <div class="eyebrow">Solutions · E-commerce and retail</div> <h1 class="h1-long">Where is my order, answered before anyone picks up.</h1> <p class="lede">A bot reads the order and the shipment and answers on chat, text, or phone, right
6          alongside your team. The ticket, the order, and the campaign that brought the customer in
7          sit on one person.</p> <div class="ctas"><a class="btn" href="#try">Start free</a><a class="btn ghost" href="#talk">Talk to us</a></div> <!></div> <div class="hero-visual"><!></div></div></section> <section class="section alt" id="day"><div class="wrap"><div class="eyebrow">A day on Unbound</div> <h2>Peak week, one customer, and the team still goes home.</h2> <!> <p class="line day-note">A bot on your support queue reads the order and the shipment and answers where-is-my-order
8        on chat, text, email, or phone. A return that needs judgment lands with a person, the whole
9        exchange attached. <a class="dig">How bots answer order questions</a></p></div></section> <section class="section" id="peak"><div class="wrap split"><div><div class="eyebrow">Peak season</div> <h2>Peak volume goes to bots, not seasonal hires.</h2> <p class="sub">Bots join the support queue with skills and capacity and take the order-status and
10          return-window questions. Callers can ask for a callback rather than wait on hold, and
11          managers watch the queue live and step in before wait times climb.</p> <p class="links"><a class="dig">Queues</a><a class="dig">Wallboard</a></p></div> <!></div></section> <section class="section alt" id="order"><div class="wrap"><div class="eyebrow">The order, mid-conversation</div> <h2>The order is in the conversation, not in another tab.</h2> <p class="sub">Connect your store, shipping, and payment systems once in AI Workflows. The lookup lands on
12        the customer’s record, so the next agent sees why the refund went out.</p> <div class="grid4"><article class="card is-linked"><!> <div class="k">Your store</div> <h3>Your store as a workflow step.</h3> <p>Order lookup, shipment status, and returns become steps any bot or agent calls on a live
13            task.</p> <a class="dig">Workflows and connections</a></article> <article class="card is-linked"><!> <div class="k">Omnichannel</div> <h3>Chat, text, call, email. One thread.</h3> <p>The customer texts the number that answers calls. Add a channel mid-task and the history
14            comes along.</p> <a class="dig">Omnichannel</a></article> <article class="card is-linked"><!> <div class="k">Portals</div> <h3>Customers check it themselves.</h3> <p>A customer portal shows open and resolved requests and your knowledge base.</p> <a class="dig">Portals</a></article> <article class="card is-linked"><!> <div class="k">Forms</div> <h3>Returns that start clean.</h3> <p>A return form fills from the record, asks for what’s missing, and starts the workflow.</p> <a class="dig">Forms</a></article></div></div></section> <section class="section" id="spend"><div class="wrap split"><div><div class="eyebrow">Support drives the campaign</div> <h2>Stop spending on customers who already bought.</h2> <p class="sub">The order, the ticket, and the campaign share one person. Your web analytics and ad data
15          land on the same timeline, workflows move people in and out of ad audiences, and spend
16          posts to the program next to the people it paid for.</p> <p class="links"><a class="dig">Activity tracking</a><a class="dig">Journeys</a><a class="dig">Campaigns</a></p></div> <!></div></section> <section class="section alt" id="faq"><div class="wrap"><div class="eyebrow">Questions</div> <h2>What e-commerce teams ask before peak season.</h2> <!></div></section> <!></main>`,1),o[F],[[43,0,[[44,2,[[45,4,[[46,6,[[47,8],[48,8],[49,8],[50,8],[55,8,[[56,10],[56,51]]]]],[60,6]]]]],[74,2,[[75,4,[[76,6],[77,6],[140,6,[[143,27]]]]]]],[150,2,[[151,4,[[152,6,[[153,8],[154,8],[155,8],[160,8,[[161,10],[161,88]]]]]]]]],[177,2,[[178,4,[[179,6],[180,6],[181,6],[185,6,[[186,8,[[188,10],[189,10],[190,10],[194,10]]],[198,8,[[200,10],[201,10],[202,10],[206,10]]],[208,8,[[210,10],[211,10],[212,10],[213,10]]],[215,8,[[217,10],[218,10],[219,10],[222,10]]]]]]]]],[228,2,[[229,4,[[230,6,[[231,8],[232,8],[233,8],[238,8,[[239,10],[241,11],[241,88]]]]]]]]],[257,2,[[258,4,[[259,6],[260,6]]]]]]]]);function o(ue,ve){Me(new.target),Fe(ve,!0,o);const r=Le(pe(()=>Ye.params.lang),"lang"),L=[{q:"Can a bot answer order-status questions?",a:"Yes. Connect your store and shipping systems in AI Workflows. The bot reads the order and the shipment on the live task and answers on chat, text, email, or phone. When a question needs a judgment call, a person takes over and sees everything the bot already said."},{q:"How do managers keep bots in check during a spike?",a:"Bots show on the wallboard beside your agents. Managers read along live, coach inside the conversation, score the bot with the same QA scorecards, and step in on a task that’s going sideways."},{q:"Does Unbound replace our storefront?",a:"No. Your store stays your store. Unbound connects to it as a workflow step that bots and agents call mid-conversation, and the lookup lands on the customer’s record."},{q:"Can a workflow stop ad spend on someone who already bought?",a:"Yes. Workflow steps add people to ad audiences and remove them when their record changes, and spend posts to the program next to the people it paid for."}];var ge={...Be()},O=Ne(),$=le(O);{let p=pe(()=>[Ee(L)]);s(()=>je($,{title:"Unbound: E-commerce and Retail",description:"Unbound answers where-is-my-order questions on chat, text, and ph

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