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rel="index" 201 itemprop="name item url">Home</a><meta itemprop="position" content="1" /></li><li itemprop="child"><a href="https://pre-mind.com/en/" 202 rel="permalink" 203 itemprop="name item url">English</a><meta itemprop="position" content="2" /></li> 204 </ol> 205</nav> 206 207 <h1>English</h1> 208 <h2 data-block-key="ydi8d">Taking your VIP<br/>customer experience<br/>to the next level</h2><p data-block-key="xyysy"><br/>The PRE:MIND CRM will enhance your VIP customer experience program and create highly personalized offers, resulting in a significant increase in customer satisfaction, and a direct impact on the spending habits of your most valuable clients.</p> 209 </div> 210 211 <button type="button" class="next" data-scroll="section:nth-child(2)" aria-label="Next">Next</button> 212</section> 213 214 215 216 217 218 219 220 221<section id="452c47df-41bc-460d-a1a2-064d9a9fbc03" class="blk-paragraph "> 222 <div class="content align-over"> 223 <h1 class="align-over">The Facts & Problems</h1> 224 225 <div class="wrapper"> 226 <aside class="paragraph picture"><figure><picture class=" landscape" ><source srcset="https://s.pre-mind.com/media/images/graph_shoppers.width-380.format-webp.webp" type="image/webp"><img loading="lazy" src="https://s.pre-mind.com/media/images/graph_shoppers.width-380.png" alt="Graph shoppers" width="340" height="187" /></picture><figcaption></figcaption></figure></aside> 227 228 <div class="rich-text "><ul><li data-block-key="13w6d">The top 1% of a brand's customers account for 18% of total revenue, the top 2% account for 37%, and the <a href="https://en.wikipedia.org/wiki/Pareto_principle" target="_blank" rel="noopener noreferrer">top 20% account for 80% of total revenue</a>.</li><li data-block-key="54j8c">Increasing customer retention by 5% will result in <a href="https://www.mckinsey.com/~/media/McKinsey/Business%20Functions/Marketing%20and%20Sales/Our%20Insights/EBook%20Big%20data%20analytics%20and%20the%20future%20of%20marketing%20sales/Big-Data-eBook.ashx" target="_blank" rel="noopener noreferrer">25% to 95% increase in profits</a>.</li><li data-block-key="frted">Real-time data analytics can <a href="https://hbswk.hbs.edu/archive/the-economics-of-e-loyalty" target="_blank" rel="noopener noreferrer">increase retention by up to 60%</a>.</li><li data-block-key="3r9rk">Loyal customers spend significantly more than new customers.</li><li data-block-key="5grds">High staff turnover, and the increasing mix of online and âliveâ purchases, results in significant gaps in knowledge about VIP customers.</li></ul></div> 229 </div> 230 231 232 233 234 </div> 235</section> 236 237 238 239 240 241<section id="b70f5e2f-b933-4a86-a90e-69c937b50aed" class="blk-video "> 242 <button class="play-video" data-gatrack="video,button" role="button" aria-labelledby="playb70f5e2f-b933-4a86-a90e-69c937b50aed"> 243 244 245<picture class="poster landscape" > 246 247 <source srcset="https://s.pre-mind.com/media/images/img_pr_clip.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 248 249 <source srcset="https://s.pre-mind.com/media/images/img_pr_clip.2e16d0ba.fill-2560x900-c100.format-webp.webp" type="image/webp"> 250 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_pr_clip.2e16d0ba.fill-2560x900-c100.png" alt="Poster" width="1440" height="508" /> 251</picture> 252 253 254 <span class="play" id="playb70f5e2f-b933-4a86-a90e-69c937b50aed">Play video</span> 255 </button> 256 257 <div class="container"> 258 <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAABAAAAAJCAQAAACRI2S5AAAAEElEQVR42mNkIAAYRxWAAQAG9gAKqv6+AwAAAABJRU5ErkJggg==" alt=""/> 259 <iframe sandbox="allow-same-origin allow-scripts allow-presentation" loading="lazy" aria-label="Video" 260 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273 274 275 276 277 278 279 280 281 282 283<section id="3848881d-7160-47ba-82fd-2f2d1509428f" class="blk-paragraph "> 284 <div class="content align-over"> 285 <h1 class="align-over">The Value Proposition</h1> 286 287 <div class="wrapper"> 288 <aside class="paragraph picture"><figure><picture class=" landscape" ><source srcset="https://s.pre-mind.com/media/images/img_merging.width-380.format-webp.webp" type="image/webp"><img loading="lazy" src="https://s.pre-mind.com/media/images/img_merging.width-380.png" alt="Merging digital and physical" width="380" height="276" /></picture><figcaption>PRE:MIND is merging the digital and physical worlds</figcaption></figure></aside> 289 290 <div class="rich-text "><h2 data-block-key="gll3a">What the System Does:</h2><ul><li data-block-key="1nnes">Stores rich information about VIP customers and their past buying behavior.</li><li data-block-key="ah98l">Allows for real-time identification when a VIP customer enters any of your venues.</li><li data-block-key="86hg5">Alerts nearby staff to the presence of the VIP, and their preferences.</li><li data-block-key="95d1">Sends push notifications and offers to the VIP, based on their preferences, their specific location, and other key variables.</li></ul><h2 data-block-key="b0ugm">Results:</h2><ul><li data-block-key="94n4c">The VIP receives a much higher level of valuable service.</li><li data-block-key="3bbaj">The VIP is more likely to make additional purchases during their current visit.</li><li data-block-key="bs25j">The VIP is more likely to make additional visits and purchases from you in the future.</li></ul></div> 291 </div> 292 293 294 295 296 </div> 297</section> 298 299 300 301 302 303 304<section id="5fcd8908-6c7b-494d-8e8d-a6124a4324c8" class="blk-pagelink "> 305 306 307<picture class="background landscape" > 308 309 <source srcset="https://s.pre-mind.com/media/images/Pic_2-darken.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 310 311 <source srcset="https://s.pre-mind.com/media/images/Pic_2-darken.width-2560.format-webp.webp" type="image/webp"> 312 <img loading="lazy" src="https://s.pre-mind.com/media/images/Pic_2-darken.width-2560.jpg" alt="Multiple iPhones with PREMIND" width="2000" height="1333" /> 313</picture> 314 315 316 <div class="content"> 317 <a href="/en/elevent/" class="pagelink"></a> 318 <a href="/en/elevent/"> 319 <div class="rich-text"><h2 data-block-key="01c0s">Mobile app</h2><p data-block-key="2bto6"><i>Enabling truly personalised relationship experiences that stands out</i></p><p data-block-key="bbwqb">PRE:MIND â the personalised guest experience CRM â can now be combined with our mobile app, the booking solution where personalised service matters.</p></div> 320 </a> 321 </div> 322</section> 323 324 325 326 327 328 329 330<section id="d599c5a0-ff72-4937-97c0-b583849744ad" class="blk-articlelist "> 331 <div class="content"> 332 <h1>Articles</h1> 333 334 335<ul class="list-articles"> 336 337 <li 338 339 style="background-image: url(https://s.pre-mind.com/media/images/img_article05_bg_full_wgLGs.2e16d0ba.fill-2560x1440-c100.jpg)" class="first"> 340 <figure class="first"> 341 <figcaption>Categories <span class="tags">Experiences, Personalization</span></figcaption> 342 <a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink" aria-labelledby="list-article-15"> 343 344 345<picture class=" landscape" > 346 347 <source srcset="https://s.pre-mind.com/media/images/img_article05_bg.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 348 349 <source srcset="https://s.pre-mind.com/media/images/img_article05_bg.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp"> 350 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_article05_bg_full_wgLGsJe.2e16d0ba.fill-460x315-c100.jpg" alt="Woman experience shopping" width="460" height="315" /> 351</picture> 352 353 354 </a> 355 </figure> 356 <div class="description first"> 357 <h2><a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink" id="list-article-15">Customer identification key to experience shopping</a></h2> 358 <p>In the quest for delivering on experiential retail, stores have morphed into things resembling anything from amusement parks to living rooms. And while there is nothing wrong with that â it hasn't done much to personalise the experience.</p> 359 <a href="https://pre-mind.com/en/articles/customer-identification-key-experience-shopping/" rel="permalink">Read "Customer identification key to experience shopping"</a> 360 </div> 361 </li> 362 363 <li > 364 <figure class="">
365 <figcaption>Categories <span class="tags">Hospitality, Revenue</span></figcaption> 366 <a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink" aria-labelledby="list-article-45"> 367 368 369<picture class=" landscape" > 370 371 <source srcset="https://s.pre-mind.com/media/images/Oneeighty_Indone.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 372 373 <source srcset="https://s.pre-mind.com/media/images/Oneeighty_Indone.2e16d0ba.fill-460x315-c100.format-webp.webp" type="image/webp"> 374 <img loading="lazy" src="https://s.pre-mind.com/media/images/Oneeighty_Indonesia.2e16d0ba.fill-460x315-c100.jpg" alt="Oneeighty, Indonesia" width="460" height="315" /> 375</picture> 376 377 378 </a> 379 </figure> 380 <div class="description "> 381 <h2><a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink" id="list-article-45">PRE:MIND improves revenue management</a></h2> 382 <p>Although revenue technology has been around for decades it still supports less than 30% of hotels worldwide. Maybe this is a good thing because the travel industry as we knew it just changed.</p> 383 <a href="https://pre-mind.com/en/articles/premind-improves-revenue-management/" rel="permalink">Read "PRE:MIND improves revenue management"</a> 384 </div> 385 </li> 386 387</ul> 388 389 390 <div class="center-actions"> 391 <a href="https://pre-mind.com/en/articles/" class="biglink">Go to articles</a> 392 </div> 393 394 </div> 395</section> 396 397 398 399 400 401<section id="31d87f09-9f07-4fcc-939c-f3139f1a157b" class="blk-testimonial "> 402 <div class="content"> 403 <h1>Testimonials</h1> 404 </div> 405 406 <div class="wrapper"> 407 408 <ul class="content" id="carousel-31d87f09-9f07-4fcc-939c-f3139f1a157b"> 409 410 <li> 411 412 413<picture class="background landscape" > 414 415 <source srcset="https://s.pre-mind.com/media/images/213-21.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 416 417 <source srcset="https://s.pre-mind.com/media/images/213-21.original.format-webp.webp" type="image/webp"> 418 <img loading="lazy" src="https://s.pre-mind.com/media/images/213-21.original.jpg" alt="Credit Suisse" width="937" height="611" /> 419</picture> 420 421 422 <div class="testimonial"> 423 <figure class="testimonial-logo" aria-label="Romero (white) logotype"> 424 425 426<picture class=" landscape" > 427 428 <source srcset="https://s.pre-mind.com/media/images/romero_logo-white.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 429 430 <source srcset="https://s.pre-mind.com/media/images/romero_logo-white.height-100.format-webp.webp" type="image/webp"> 431 <img loading="lazy" src="https://s.pre-mind.com/media/images/romero_logo-white.height-100.png" alt="Romero (white)" width="516" height="100" /> 432</picture> 433 434 435 </figure> 436 <div class="rich-text"><p data-block-key="dneeh">PRE:MIND is the right compliment to my company. As an expert in networking, we didnât know how to monetize our data nor how to deliver our customer service to them. </p><p data-block-key="yp09y">PRE:MIND had the answers from day one. By capturing and enriching the feedback from our customers, we are now able to give them better services and more opportunities to engage with our community.</p><p data-block-key="5tl8t">PRE:MIND is our balance between the offline and online world.</p></div> 437 <div class="rich-text"><h3 data-block-key="cr6y8">Israel Romero</h3><p data-block-key="gizxy">Founder, Romero Premium Networking</p></div> 438 </div> 439 </li> 440 441 <li> 442 443 444<picture class="background landscape" > 445 446 <source srcset="https://s.pre-mind.com/media/images/bg_kamooni.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 447 448 <source srcset="https://s.pre-mind.com/media/images/bg_kamooni.original.format-webp.webp" type="image/webp"> 449 <img loading="lazy" src="https://s.pre-mind.com/media/images/bg_kamooni.original.png" alt="Waterfall" width="1315" height="607" /> 450</picture> 451 452 453 <div class="testimonial"> 454 <figure class="testimonial-logo" aria-label="Kamooni logotype"> 455 456 457<picture class=" landscape" > 458 459 <source srcset="https://s.pre-mind.com/media/images/logo_kamooni.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 460 461 <source srcset="https://s.pre-mind.com/media/images/logo_kamooni.height-100.format-webp.webp" type="image/webp"> 462 <img loading="lazy" src="https://s.pre-mind.com/media/images/logo_kamooni.height-100.png" alt="Kamooni" width="162" height="100" /> 463</picture> 464 465 466 </figure> 467 <div class="rich-text"><p data-block-key="i7igg">At Kamooni we are creating a culture of conscious travel and believe <b>PRE:MIND</b> to be an extremely powerful tool. We use the technology to improve B2C user experience as well as to collect important statistics for our B2B users.</p><p data-block-key="33gny">The tool greatly improves on service delivery to travellers staying at our partner establishments: From VIP treatment at reception to notifying guests of what they can do or expect from their visit, <b>PRE:MIND</b> has made this all possible.</p></div> 468 <div class="rich-text"><h3 data-block-key="zlk4g">Herman Vercuiel</h3><p data-block-key="yorq1">CEO, Kamooni</p></div> 469 </div> 470 </li> 471 472 <li> 473 474 475<picture class="background landscape" > 476 477 <source srcset="https://s.pre-mind.com/media/images/img_home.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 478 479 <source srcset="https://s.pre-mind.com/media/images/img_home.original.format-webp.webp" type="image/webp"> 480 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_home.original.png" alt="Singapore skyline" width="1440" height="766" /> 481</picture> 482 483 484 <div class="testimonial"> 485 <figure class="testimonial-logo" aria-label="Armchair logotype"> 486 487 488<picture class=" landscape" > 489 490 <source srcset="https://s.pre-mind.com/media/images/armchair_logo.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 491 492 <source srcset="https://s.pre-mind.com/media/images/armchair_logo.height-100.format-webp.webp" type="image/webp"> 493 <img loading="lazy" src="https://s.pre-mind.com/media/images/armchair_logo.height-100.png" alt="Armchair" width="376" height="100" /> 494</picture> 495 496 497 </figure> 498 <div class="rich-text"><p data-block-key="w7xk1">Being a part of the Observatory´s culture scene requires a level of personal service that isnât always a given in a big city. At <i>The Armchair </i>we facilitate that through smart use of technology.</p><p data-block-key="hzc2l">Naturally, we welcome all, but <b>PRE:MIND</b> helps us give extra attention to those true supportersâfrom near and far.</p></div> 499 <div class="rich-text"><h3 data-block-key="hxee7">Tim Olsson</h3><p data-block-key="muy7u">Owner, The Armchair</p></div> 500 </div> 501 </li> 502 503 </ul> 504 505 </div> 506 507 508 <button type="button" class="prev" tabindex="0">Previous</button> 509 <button type="button" class="next" tabindex="0">Next</button> 510 511</section> 512 513 514 515 516 517<section id="ba5c08ead-6cb0-4e71-b30b-9dcb85f299ba" class="blk-form sticky "> 518 519 520<picture class="background portrait" > 521 522 <source srcset="https://s.pre-mind.com/media/images/img_bg_popup.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 523 524 <source srcset="https://s.pre-mind.com/media/images/img_bg_popup.original.format-webp.webp" type="image/webp"> 525 <img loading="lazy" src="https://s.pre-mind.com/media/images/img_bg_popup.original.png" alt="Waves" width="437" height="470" /> 526</picture> 527 528 529 530 <button class="icon_x" data-toggle="section" data-class="sticky"> 531 </button> 532 <div class="content"> 533 <div class="rich-text"><h2 data-block-key="03cao">Send an inquiry</h2><p data-block-key="24nej">We'll get back to you within 24h</p></div> 534 535 <form data-action="xhr" action="/en/" method="POST" 536 id="forma5c08ead-6cb0-4e71-b30b-9dcb85f299ba"> 537 538 <input type="hidden" name="xhr" value="enabled"/> 539 540 <input type="hidden" name="background" value=""/> 541 <input type="hidden" name="from_page" value="https://pre-mind.com/en/"/> 542 <input type="hidden" name="form_id" value="forma5c08ead-6cb0-4e71-b30b-9dcb85f299ba"/> 543 <input type="hidden" name="csrfmiddlewaretoken" value="6xT4QNsktjLfR8DXvsMlV0tAqNKAXcW4Ows8Xv0wFFNtSMgoo2QbPDswpiD6KGRH"> 544 <div class="fieldset" role="group"> 545 546 547 548 549 550 551<ul class="form " 552 > 553<li class="your-e-mail-address "><label class="emailinput"><input type="email" name="your-e-mail-address" maxlength="320" placeholder="Your e-mail address" required id="id_your-e-mail-address"><span class="description">Your e-mail address</span></label></li> 554</ul> 555 556 <div class="form-actions"> 557 <button type="submit">
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577 578 579 580 581 582 583 </div> 584 </main> 585 586 587 588 589 590 591 <aside class="cookie-banner" data-cookiename="cookie-banner"> 592 <p> 593 This website uses cookies to ensure you get the best experience on our website. No personally identifiable information is collected. 594 <a href="/en/privacy-policy/">Read the privacy policy</a>. 595 </p> 596 <button type="button">Understood</button> 597 </aside> 598 599 600 601 602 <footer> 603 604 605<picture class="background landscape" > 606 607 <source srcset="https://s.pre-mind.com/media/images/Group_10.width-2560.format-webp.webp" type="image/webp"> 608 <img loading="lazy" src="https://s.pre-mind.com/media/images/Group_10.width-2560.png" alt="Silver leaf" width="1440" height="557" /> 609</picture> 610 611 612 <div class="content"> 613 <div class="wrapper"> 614 <aside> 615 <a href="/" class="logo" aria-labelledby="mainlogo"> 616 617 618<picture class=" portrait" > 619 620 <source srcset="https://s.pre-mind.com/media/images/Group_7.width-768.format-webp.webp" type="image/webp" media="(max-width: 768px)"> 621 622 <source srcset="https://s.pre-mind.com/media/images/Group_7.original.format-webp.webp" type="image/webp"> 623 <img loading="lazy" src="https://s.pre-mind.com/media/images/Group_7.original.png" alt="Circle M" width="60" height="60" /> 624</picture> 625 626 627 </a> 628 <p>We collaborate with ambitious partners and people; weâd love to hear from you and build something great together.</p> 629 </aside> 630 631 632 <p class="email"> 633 <a href="mailto:[email protected]">[email protected]</a> 634 </p> 635 636 637 <address> 638 <p> 639 <span>Singapore</span> 640 2 Shenton Way,<br /> 641 #15-04 SGX Centre I,<br/> 642 Singapore 068804 643 </p> 644 <p> 645 <span>Sweden</span> 646 Krukmakargatan 22, 1tr,<br/> 647 118 51 Stockholm,<br/> 648 Sweden 649 </p> 650 <p> 651 <span>Spain</span> 652 Avda. Diagonal 673-685,<br/> 653 08028 Barcelona,<br/> 654 Spain 655 </p> 656 </address> 657 658 <nav class="footer"> 659 660 661 662<ul class="footer-navigation"><li class="parent"><a href="/en/elevent/" class="parent"><span>Mobile App</span></a></li><li class="parent"><a href="/en/articles/" class="parent"><span>Articles</span></a></li><li class="parent"><a href="/en/privacy-policy/" class="parent"><span>Privacy Policy</span></a></li><li class="parent"><a href="/en/eula/" class="parent"><span>End-User License Agreement</span></a></li><li class="parent"><a href="/en/cookies-policy/" class="parent"><span>Cookies Policy</span></a></li><li class="parent"><a href="/en/terms-conditions/" class="parent"><span>Terms & Conditions</span></a></li><li class="parent"><a href="/en/data-processing-agreement/" class="parent"><span>Data Processing Agreement</span></a></li><li class="parent"><a href="/en/processors-and-subprocessors/" class="parent"><span>Processors & Sub-processors</span></a></li><li class="parent"><a href="/dashboard/">Login</a></li></ul> 663 664 </nav> 665 </div> 666 667 <div class="social"> 668 © 2026 PRE:MIND Pte. 669 Ltd. All rights reserved 670 <nav> 671 <a rel="external" class="icon_twitter" href="https://twitter.com/pre_mind">@pre_mind</a> 672 <a rel="external" class="icon_linkedin-wht" href="https://www.linkedin.com/company/premind/">PRE:MIND</a> 673 </nav> 674 </div> 675 676 </div> 677 </footer> 678 679 680 681 682 683 684 685
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