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175 <span>Apply for Support</span> 176 </a> 177 </div> 178 179 </div> 180 181 <div class="col-lg-5 order-1 order-lg-2 hero-img" 182 data-aos="zoom-out" 183 data-aos-delay="200"> 184 <!-- Optional artwork can be added here --> 185 </div> 186 187 </div> 188 </div> 189 </section> 190 <!-- /Hero Section --> 191 192 <br /> 193 194 195 <!-- Important Warning --> 196 <section id="important" class="section pt-0"> 197 <div class="container" data-aos="fade-up"> 198 199 <div class="row justify-content-center"> 200 <div class="col-lg-10"> 201 202 <div class="alert alert-warning p-4" role="alert"> 203 204 <h3 class="mb-3"> 205 <i class="bi bi-exclamation-triangle-fill me-2"></i> 206 Important: your Hero phone service may not work during a power failure 207 </h3> 208 209 <p class="mb-2"> 210 Hero's VoIP service requires working Internet connectivity and electricity for 211 the devices used to access the service. 212 </p> 213 214 <p class="mb-0"> 215 A power failure may affect your broadband connection, ONT, modem/router, 216 local network, Wi-Fi, cordless phone, SIP/VoIP phone, computer or other 217 equipment. If any equipment needed to make a call stops working, you may 218 be unable to call 111 using your Hero service. 219 </p> 220 221 </div> 222 223 </div> 224 </div> 225 226 </div> 227 </section> 228 229 230 <!-- What can stop working --> 231 <section id="power-failure" class="offerings section"> 232 233 <div class="container section-title" data-aos="fade-up"> 234 <h2>What May Stop Working During a Power Failure?</h2> 235 236 <p> 237 Modern telecommunications services and devices often depend on mains electricity. 238 </p> 239 </div> 240 241 <div class="container" data-aos="fade-up"> 242 243 <div class="row gx-3 gy-3"> 244 245 <div class="col-md-6 col-lg-4"> 246 <div class="icon-box"> 247 <i class="bi bi-router"></i> 248 249 <h4>Internet & Broadband Equipment</h4> 250 251 <p> 252 Fibre ONTs, modems, routers, Wi-Fi equipment, switches and other networking 253 equipment may stop operating when mains power is unavailable. 254 </p> 255 </div> 256 </div> 257 258 259 <div class="col-md-6 col-lg-4"> 260 <div class="icon-box"> 261 <i class="bi bi-telephone"></i> 262 263 <h4>Phones & VoIP Equipment</h4> 264 265 <p> 266 Cordless phones, SIP/VoIP phones, analogue telephone adapters and other 267 customer equipment may require electricity and may stop working during 268 a power failure. 269 </p> 270 </div> 271 </div> 272 273 274 <div class="col-md-6 col-lg-4"> 275 <div class="icon-box"> 276 <i class="bi bi-wifi-off"></i> 277 278 <h4>Internet Connectivity</h4> 279 280 <p> 281 Even if your phone or computer has battery power, the Hero VoIP service 282 still requires suitable Internet connectivity in order to make a call. 283 </p> 284 </div> 285 </div> 286 287 </div> 288 289 </div> 290 291 </section> 292 293 294 <!-- Ways to contact 111 --> 295 <section id="alternatives" class="pbx-features features section pb-0"> 296 297 <div class="container"> 298 299 <div class="row gy-4 features-item"> 300 301 <div class="col-lg-7 order-1 order-lg-1" 302 data-aos="fade-up" 303 data-aos-delay="100"> 304 305 <div class="section-title"> 306 307 <h2>Alternative Ways to Contact 111</h2> 308 309 <p> 310 We strongly recommend that customers have another way to contact 311 emergency services if their Hero VoIP service is unavailable. 312 </p> 313 314 <p> 315 Depending on your circumstances, an alternative means may include: 316 </p> 317 318 <ul style="display: inline-block; text-align: left;"> 319 <li> 320 a mobile phone where there is adequate mobile network coverage; 321 </li> 322 323 <li>
324 a copper telephone service that continues to operate during a 325 power failure; 326 </li> 327 328 <li> 329 a suitable uninterruptible power supply or battery backup; 330 </li> 331 332 <li> 333 a managed medical or safety alarm that remains operational 334 during a power failure; or 335 </li> 336 337 <li> 338 another device or technology capable of providing access to 339 the 111 emergency service during a power failure. 340 </li> 341 </ul> 342 343 <p> 344 If your mobile phone is outside the coverage of your normal mobile 345 provider but another mobile network is available, emergency 111 calls 346 may still be possible using the available network. 347 </p> 348 349 </div> 350 351 </div> 352 353 354 <div class="col-lg-5 order-2 order-lg-2 d-flex align-items-center" 355 data-aos="zoom-out" 356 data-aos-delay="200"> 357 358 <div class="icon-box text-center w-100 p-4"> 359 360 <i class="bi bi-phone" 361 style="font-size: 4rem;"></i> 362 363 <h3 class="mt-3">Be Prepared</h3> 364 365 <p> 366 Keep an alternative means of contacting 111 available and ensure 367 everyone at your premises knows how to use it. 368 </p> 369 370 </div> 371 372 </div> 373 374 </div> 375 376 </div> 377 378 </section> 379 380 381 <!-- Vulnerable Consumers --> 382 <section id="vulnerable-consumers" class="section why-us"> 383 384 <div class="container-fluid"> 385 386 <div class="row gy-4"> 387 388 <div class="col-lg-7 d-flex flex-column justify-content-center"> 389 390 <div class="content px-xl-5 mt-5" 391 data-aos="fade-up" 392 data-aos-delay="100"> 393 394 <h3> 395 <strong>Vulnerable Consumer Support</strong> 396 </h3> 397 398 <p> 399 The Commission 111 Contact Code provides additional protection for 400 people who may be at particular risk of needing emergency assistance 401 and who do not have another suitable way to contact 111 during a 402 power failure. 403 </p> 404 405 </div> 406 407 408 <div class="faq-container px-xl-5" 409 data-aos="fade-up" 410 data-aos-delay="200"> 411 412 413 <div class="faq-item faq-active"> 414 415 <h3>Who may qualify as a vulnerable consumer?</h3> 416 417 <div class="faq-content"> 418 419 <p> 420 You, or someone who normally lives at your premises, may qualify 421 as a vulnerable consumer if both of the following apply: 422 </p> 423 424 <p> 425 <strong>1.</strong> The person is at particular risk of needing 426 to contact the 111 emergency service because of a specific 427 circumstance relating to: 428 </p> 429 430 <ul> 431 <li>health;</li> 432 <li>safety; or</li> 433 <li>disability.</li> 434 </ul> 435 436 <p> 437 <strong>AND</strong> 438 </p> 439 440 <p> 441 <strong>2.</strong> The person does not have another means of 442 contacting the 111 emergency service at the premises that can 443 operate for a continuous period of at least eight hours during 444 a power failure. 445 </p> 446 447 </div> 448 449 <i class="faq-toggle bi bi-chevron-right"></i> 450 451 </div> 452 453 454 <div class="faq-item"> 455 456 <h3>What does "at particular risk" mean?</h3> 457 458 <div class="faq-content"> 459 460 <p> 461 It means that because of a specific circumstance, the person 462 is more likely than other people to need to contact 111. 463 </p> 464 465 <p> 466 Examples may include: 467 </p> 468 469 <ul> 470 <li> 471 a health circumstance, such as a known medical condition; 472 </li> 473 474 <li>
475 a safety circumstance, such as family violence; or 476 </li> 477 478 <li> 479 a disability, such as a sensory, intellectual or physical 480 impairment. 481 </li> 482 </ul> 483 484 </div> 485 486 <i class="faq-toggle bi bi-chevron-right"></i> 487 488 </div> 489 490 491 <div class="faq-item"> 492 493 <h3>What if I already have a mobile phone?</h3> 494 495 <div class="faq-content"> 496 497 <p> 498 If you have unrestricted access to a mobile phone at your 499 premises and there is adequate mobile network coverage, 500 you may already have an appropriate way to contact 111 501 during a power failure. 502 </p> 503 504 <p> 505 We will consider this as part of your application. 506 </p> 507 508 </div> 509 510 <i class="faq-toggle bi bi-chevron-right"></i> 511 512 </div> 513 514 515 <div class="faq-item"> 516 517 <h3>What if there is no mobile coverage at my home?</h3> 518 519 <div class="faq-content"> 520 521 <p> 522 A mobile phone may not be an appropriate solution where 523 adequate mobile network coverage is unavailable. 524 </p> 525 526 <p> 527 If your vulnerable consumer application is accepted, Hero 528 will work with you to identify an appropriate means of 529 contacting 111 that takes account of your particular 530 circumstances and the technology available at your premises. 531 </p> 532 533 </div> 534 535 <i class="faq-toggle bi bi-chevron-right"></i> 536 537 </div> 538 539 540 <div class="faq-item"> 541 542 <h3>Will vulnerable consumer support cost me anything?</h3> 543 544 <div class="faq-content"> 545 546 <p> 547 No. 548 </p> 549 550 <p> 551 If you qualify as a vulnerable consumer and do not already 552 have an appropriate means of contacting 111 during a power 553 failure, Hero will provide an appropriate means at no cost 554 to you. 555 </p> 556 557 <p> 558 This includes the costs associated with supplying the 559 appropriate means and, where required, maintaining or 560 replacing it. 561 </p> 562 563 </div> 564 565 <i class="faq-toggle bi bi-chevron-right"></i> 566 567 </div> 568 569 570 <div class="faq-item"> 571 572 <h3>Can Hero refuse service because I may be vulnerable?</h3> 573 574 <div class="faq-content"> 575 576 <p> 577 No. 578 </p> 579 580 <p> 581 Hero will not deny or stop supplying a residential voice 582 service because we know or suspect that you, or someone at 583 your premises, is or may become a vulnerable consumer. 584 </p> 585 586 </div> 587 588 <i class="faq-toggle bi bi-chevron-right"></i> 589 590 </div> 591 592 593 </div> 594 595 </div> 596 597 598 <div class="col-lg-5 order-1 order-lg-2 why-us-img"> 599 600 <div class="d-flex align-items-center justify-content-center h-100 p-5" 601 data-aos="zoom-in" 602 data-aos-delay="100"> 603 604 <div class="text-center"> 605 606 <i class="bi bi-shield-check" 607 style="font-size: 8rem;"></i> 608 609 <h3 class="mt-4"> 610 Help is available 611 </h3> 612 613 <p> 614 If you think you or someone at your premises may qualify, 615 please apply or contact Hero and we will help you through 616 the process. 617 </p> 618 619 </div> 620 621 </div> 622 623 </div> 624 625 </div> 626 627 </div> 628 629 </section> 630 631 632 <!-- Application Process --> 633 <section id="apply" class="offerings section"> 634 635 <div class="container section-title" 636 data-aos="fade-up"> 637 638 <h2>How to Apply</h2> 639 640 <p> 641 You, or another person acting on your behalf, can apply for 642 vulnerable consumer status. 643 </p> 644 645 </div> 646 647 648 <div class="container" 649 data-aos="fade-up"> 650 651 <div class="row gx-3 gy-3"> 652 653 654 <div class="col-md-6 col-lg-4"> 655 656 <div class="icon-box"> 657 658 <i class="bi bi-file-earmark-text"></i> 659 660 <h4>1. Complete an Application</h4> 661 662 <p> 663 Complete our vulnerable consumer application form online. 664 If you would prefer not to use the online form, you can print the 665 application and return it to us by post, or contact Hero by telephone 666 on <a href="tel:+6492420001">+64 9 242 0001</a> or email 667 <a href="mailto:[email protected]">[email protected]</a> 668 and we can assist you with your application. 669 </p> 670 671 </div> 672 673 </div> 674 675 676 <div class="col-md-6 col-lg-4"> 677 678 <div class="icon-box"> 679 680 <i class="bi bi-search"></i> 681 682 <h4>2. Hero Reviews Your Application</h4> 683 684 <p> 685 We will assess whether the person is at particular risk of 686 needing 111 and whether they already have another appropriate 687 means of contacting 111 during a power failure. 688 </p> 689 690 </div> 691 692 </div> 693 694 695 <div class="col-md-6 col-lg-4"> 696 697 <div class="icon-box"> 698 699 <i class="bi bi-check2-circle"></i> 700 701 <h4>3. We Confirm the Outcome</h4> 702 703 <p> 704 Once we receive a complete application, Hero will tell you 705 whether the application has been accepted or declined within 706 10 working days. 707 </p> 708 709 </div> 710 711 </div> 712 713 714 <div class="col-md-6 col-lg-4"> 715 716 <div class="icon-box"> 717
718 <i class="bi bi-person-check"></i> 719 720 <h4>4. Supporting Information</h4> 721 722 <p> 723 Your application may include suitable evidence supporting your 724 circumstances, or details of an appropriate nominated person 725 who Hero can contact to verify the circumstances described in 726 the application. 727 </p> 728 729 </div> 730 731 </div> 732 733 734 <div class="col-md-6 col-lg-4"> 735 736 <div class="icon-box"> 737 738 <i class="bi bi-phone"></i> 739 740 <h4>5. Appropriate 111 Solution</h4> 741 742 <p> 743 If your application is accepted and you do not already have an 744 appropriate means of contacting 111, Hero will determine and 745 supply an appropriate solution for your circumstances. 746 </p> 747 748 </div> 749 750 </div> 751 752 753 <div class="col-md-6 col-lg-4"> 754 755 <div class="icon-box"> 756 757 <i class="bi bi-heart-pulse"></i> 758 759 <h4>6. Ongoing Support</h4> 760 761 <p> 762 Hero will continue to support the means we supply while you 763 remain a vulnerable consumer and will contact you periodically 764 to ensure it remains appropriate and functional. 765 </p> 766 767 </div> 768 769 </div> 770 771 </div> 772 773 774 <div class="text-center mt-5"> 775 776 <a href="/111-application.php" 777 class="btn-get-started"> 778 779 Apply for Vulnerable Consumer Support 780 <p class="mt-3"> 781 Prefer to apply another way? You can print the application and return 782 it by post, or call Hero on 783 <a href="tel:+6492420001">+64 9 242 0001</a> for assistance. 784 </p> 785 786 </a> 787 788 </div> 789 790 </div> 791 792 </section> 793 794 795 <!-- Application Information --> 796 <section id="application-information" 797 class="pbx-features features section"> 798 799 <div class="container"> 800 801 <div class="row gy-4 features-item"> 802 803 804 <div class="col-lg-7 order-1 order-lg-1" 805 data-aos="fade-up"> 806 807 <div class="section-title"> 808 809 <h2>What Information Will We Ask For?</h2> 810 811 <p> 812 Our application form will ask for information required to 813 assess your application under the 111 Contact Code. 814 </p> 815 816 <p> 817 This includes: 818 </p> 819 820 <ul style="display: inline-block; text-align: left;"> 821 822 <li> 823 the full name and contact details of the person who may be 824 vulnerable; 825 </li> 826 827 <li> 828 your Hero customer or account details; 829 </li> 830 831 <li> 832 the residential address where the Hero service is used; 833 </li> 834 835 <li> 836 details of anyone applying on the person's behalf; 837 </li> 838 839 <li> 840 whether the relevant circumstance relates to health, 841 safety or disability; 842 </li> 843 844 <li> 845 whether the circumstance is temporary or permanent; 846 </li> 847 848 <li> 849 confirmation that there is not already another suitable 850 way to contact 111 during a power failure; and 851 </li> 852 853 <li> 854 appropriate evidence or the details of a nominated person 855 who may verify the relevant circumstances. 856 </li> 857 858 </ul> 859 860 <p> 861 Information provided as part of an application will be stored 862 by Hero and may be shared with relevant third parties where 863 necessary for us to provide and manage the service and the 864 appropriate means of contacting 111. 865 </p> 866 867 </div> 868 869 </div> 870 871 872 <div class="col-lg-5 order-2 order-lg-2 d-flex align-items-center" 873 data-aos="zoom-out"> 874 875 <div class="icon-box text-center w-100 p-4"> 876 877 <i class="bi bi-lock" 878 style="font-size: 4rem;"></i> 879 880 <h3 class="mt-3">Your Information</h3> 881 882 <p> 883 We only request information needed to assess and manage 884 vulnerable consumer support and handle it in accordance with 885 our privacy obligations. 886 </p> 887 888 </div> 889 890 </div> 891 892 </div> 893 894 </div> 895 896 </section> 897 898 899 <!-- If accepted --> 900 <section id="accepted" class="section"> 901 902 <div class="container" 903 data-aos="fade-up"> 904 905 <div class="row justify-content-center"> 906 907 <div class="col-lg-10"> 908 909 <div class="section-title"> 910 911 <h2>If Your Application Is Accepted</h2> 912 913 <p> 914 We will confirm that the person is considered a vulnerable 915 consumer of Hero and explain the next steps. 916 </p> 917 918 </div> 919 920 921 <div class="row gy-3"> 922 923 <div class="col-md-4"> 924 925 <div class="icon-box text-center h-100"> 926 927 <i class="bi bi-gift"></i> 928 929 <h4>No Cost</h4> 930 931 <p> 932 An appropriate means of contacting 111 will be supplied 933 at no cost to the vulnerable consumer. 934 </p> 935 936 </div> 937 938 </div> 939 940 941 <div class="col-md-4"> 942 943 <div class="icon-box text-center h-100"> 944 945 <i class="bi bi-clock-history"></i> 946 947 <h4>Eight-Hour Minimum</h4> 948 949 <p> 950 The solution supplied must be able to operate at the 951 premises for a continuous eight-hour period during a 952 power failure when used and maintained as instructed. 953 </p> 954 955 </div> 956 957 </div> 958 959 960 <div class="col-md-4"> 961 962 <div class="icon-box text-center h-100"> 963 964 <i class="bi bi-tools"></i> 965 966 <h4>Supported by Hero</h4> 967 968 <p> 969 Hero will provide operating instructions and support, 970 maintain and periodically check the supplied solution 971 while required. 972 </p> 973 974 </div> 975 976 </div> 977 978 </div> 979 980 981 <div class="mt-4"> 982 983 <p> 984 The appropriate solution will depend on the person's 985 circumstances. For example, where suitable mobile coverage is 986 available, a mobile solution may be appropriate. Where mobile 987 coverage is unavailable or unsuitable, another solution may 988 be required. 989 </p> 990 991 </div> 992 993 </div> 994 995 </div> 996 997 </div> 998 999 </section> 1000 1001 1002 <!-- Declined Application --> 1003 <section id="declined" 1004 class="pbx-features features section pb-0"> 1005 1006 <div class="container"> 1007 1008 <div class="row gy-4 features-item"> 1009 1010 <div class="col-lg-12" 1011 data-aos="fade-up"> 1012 1013 <div class="section-title"> 1014 1015 <h2>If Your Application Is Declined</h2> 1016 1017 <p> 1018 Hero will explain the reason why your application has been 1019 declined and provide enough information for you to understand 1020 the decision. 1021 </p> 1022 1023 <p> 1024 An application may, for example, be declined where the person 1025 already has an appropriate means of contacting 111 that can 1026 operate for the required period during a power failure. 1027 </p> 1028 1029 <p> 1030 If you disagree with our decision, you may raise the matter 1031 with Hero and may also use the dispute resolution process 1032 described below. 1033 </p> 1034 1035 </div> 1036 1037 </div> 1038 1039 </div> 1040 1041 </div> 1042 1043 </section> 1044 1045 1046 <!-- Complaints --> 1047 <section id="complaints" 1048 class="section why-us"> 1049 1050 <div class="container-fluid"> 1051 1052 <div class="row gy-4"> 1053 1054 <div class="col-lg-7 d-flex flex-column justify-content-center"> 1055 1056 <div class="content px-xl-5 mt-5" 1057 data-aos="fade-up"> 1058 1059 <h3> 1060 <strong>Questions, Concerns or Complaints</strong> 1061 </h3> 1062 1063 <p> 1064 If you have a question about 111 calling, vulnerable consumer 1065 support, an application, or Hero's responsibilities under the 1066 Commission 111 Contact Code, please contact us first and we 1067 will try to resolve the matter with you. 1068 </p> 1069 1070 </div> 1071 1072 1073 <div class="faq-container px-xl-5" 1074 data-aos="fade-up" 1075 data-aos-delay="200"> 1076 1077 1078 <div class="faq-item faq-active"> 1079 1080 <h3>Contact Hero Internet</h3> 1081 1082 <div class="faq-content"> 1083 1084 <p> 1085 <strong>Email:</strong> 1086 <a href="mailto:[email protected]">[email protected]</a> 1087 </p> 1088 1089 <p> 1090 <strong>Phone:</strong> 1091 <a href="tel:+6492420001">+64 9 242 0001</a> 1092 </p> 1093 1094 </div> 1095 1096 <i class="faq-toggle bi bi-chevron-right"></i> 1097 1098 </div> 1099 1100 1101 <div class="faq-item"> 1102 1103 <h3>Telecommunications Dispute Resolution (TDR)</h3> 1104 1105 <div class="faq-content"> 1106 1107 <p> 1108 If a dispute about rights or obligations under the 1109 111 Contact Code cannot be resolved with Hero, it may 1110 be referred to Telecommunications Dispute Resolution 1111 (TDR). 1112 </p> 1113 1114 <p> 1115 TDR is a free and independent service for resolving 1116 disputes between telecommunications customers and 1117 their providers. 1118 </p> 1119 1120 <p> 1121 <a href="https://www.tdr.org.nz/" 1122 target="_blank" 1123 rel="noopener"> 1124 Visit tdr.org.nz 1125 </a> 1126 </p> 1127 1128 <p> 1129 Free phone: 1130 <a href="tel:0508989898">0508 98 98 98</a> 1131 </p> 1132 1133 </div> 1134 1135 <i class="faq-toggle bi bi-chevron-right"></i> 1136 1137 </div> 1138 1139 1140 <div class="faq-item"> 1141 1142 <h3>Commerce Commission</h3> 1143 1144 <div class="faq-content"> 1145 1146 <p> 1147 You may also make a complaint to the Commerce Commission 1148 about Hero's compliance with the Commission 111 Contact 1149 Code. 1150 </p> 1151 1152 <p> 1153 The primary method for resolving an individual dispute 1154 about rights and obligations under the Code is through 1155 the industry dispute resolution process. 1156 </p> 1157 1158 <p> 1159 <a href="https://www.comcom.govt.nz/regulated-industries/telecommunications/telecommunications-for-consumers/commission-111-contact-code/" 1160 target="_blank" 1161 rel="noopener"> 1162 Commerce Commission – 111 Contact Code 1163 </a> 1164 </p> 1165 1166 <p> 1167 Free phone: 1168 <a href="tel:0800943600">0800 943 600</a> 1169 </p> 1170 1171 </div> 1172 1173 <i class="faq-toggle bi bi-chevron-right"></i> 1174 1175 </div> 1176 1177 1178 </div> 1179 1180 </div> 1181 1182 1183 <div class="col-lg-5 order-1 order-lg-2 why-us-img"> 1184 1185 <div class="d-flex align-items-center justify-content-center h-100 p-5" 1186 data-aos="zoom-in"> 1187 1188 <div class="text-center"> 1189 1190 <i class="bi bi-chat-square-text" 1191 style="font-size: 7rem;"></i> 1192 1193 <h3 class="mt-4"> 1194 Talk to us 1195 </h3> 1196 1197 <p> 1198 If you're unsure whether you or someone at your premises 1199 may qualify, contact Hero and we'll help explain the process. 1200 </p> 1201 1202 </div> 1203 1204 </div> 1205 1206 </div> 1207 1208 </div> 1209 1210 </div> 1211 1212 </section> 1213 1214 1215 <!-- Useful Links --> 1216 <section id="resources" 1217 class="offerings section"> 1218 1219 <div class="container section-title" 1220 data-aos="fade-up"> 1221 1222 <h2>Further Information</h2> 1223 1224 <p> 1225 More information about emergency calling and the 111 Contact Code 1226 is available from the following organisations. 1227 </p> 1228 1229 </div> 1230 1231 1232 <div class="container" 1233 data-aos="fade-up"> 1234 1235 <div class="row gx-3 gy-3"> 1236 1237 <div class="col-md-6 col-lg-4"> 1238 1239 <div class="icon-box"> 1240 1241 <i class="bi bi-bank"></i> 1242 1243 <h4>Commerce Commission</h4> 1244 1245 <p> 1246 Read more about the Commission 111 Contact Code and the 1247 rights of vulnerable consumers. 1248 </p> 1249 1250 <p> 1251 <a href="https://www.comcom.govt.nz/regulated-industries/telecommunications/telecommunications-for-consumers/commission-111-contact-code/" 1252 target="_blank" 1253 rel="noopener"> 1254 Learn more 1255 </a> 1256 </p> 1257 1258 </div> 1259 1260 </div> 1261 1262 1263 <div class="col-md-6 col-lg-4"> 1264 1265 <div class="icon-box"> 1266 1267 <i class="bi bi-people"></i> 1268 1269 <h4>Telecommunications Forum</h4> 1270 1271 <p> 1272 The New Zealand Telecommunications Forum provides consumer 1273 information about home phone technology and emergency calling. 1274 </p> 1275 1276 <p> 1277 <a href="https://www.tcf.org.nz/" 1278 target="_blank" 1279 rel="noopener"> 1280 Visit TCF 1281 </a> 1282 </p> 1283 1284 </div> 1285 1286 </div> 1287 1288 1289 <div class="col-md-6 col-lg-4"> 1290 1291 <div class="icon-box"> 1292 1293 <i class="bi bi-chat-left-dots"></i> 1294 1295 <h4>TDR</h4> 1296 1297 <p> 1298 Telecommunications Dispute Resolution is a free and 1299 independent dispute resolution service. 1300 </p> 1301 1302 <p> 1303 <a href="https://www.tdr.org.nz/" 1304 target="_blank" 1305 rel="noopener"> 1306 Visit TDR 1307 </a> 1308 </p> 1309 1310 </div> 1311 1312 </div> 1313 1314 </div> 1315 1316 </div> 1317 1318 </section> 1319 1320 1321 <!-- CTA --> 1322 <section id="call-to-action" 1323 class="call-to-action section"> 1324 1325 <div class="container"> 1326 1327 <div class="row" 1328 data-aos="zoom-in" 1329 data-aos-delay="100"> 1330 1331 <div class="col-xl-9 text-center text-xl-start"> 1332 1333 <h3>Think you or someone at your premises may qualify?</h3> 1334 1335 <p> 1336 Complete our vulnerable consumer application or contact Hero 1337 and we'll help you through the process. 1338 </p> 1339 1340 </div> 1341 1342
1343 <div class="col-xl-3 cta-btn-container text-center"> 1344 1345 <a class="cta-btn align-middle" 1346 href="/111-application.php"> 1347 Apply Now 1348 </a> 1349 1350 </div> 1351 1352 </div> 1353 1354 </div> 1355 1356 </section> 1357 1358 1359 <!-- Contact Form Include --> 1360 <section id="contact" class="contact section"> 1361 1362 <!-- Section Title --> 1363 <div class="container section-title" data-aos="fade-up"> 1364 <h2>Contact</h2> 1365 <p>Have questions? Please contact us using any of the options below. </p> 1366 </div><!-- End Section Title --> 1367 1368 <div class="container" data-aos="fade-up" data-aos-delay="100"> 1369 1370 <div class="row gy-4"> 1371 1372 <div class="col-lg-5"> 1373 1374 <div class="info-wrap"> 1375 <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="200"> 1376 <i class="bi bi-geo-alt flex-shrink-0"></i> 1377 <div> 1378 <h3>Address</h3> 1379 <p>Level 9, 220 Queen Street, Auckland 1010, New Zealand</p> 1380 </div> 1381 </div><!-- End Info Item --> 1382 1383 <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="300"> 1384 <i class="bi bi-telephone flex-shrink-0"></i> 1385 <div> 1386 <h3>Call Us in New Zealand</h3> 1387 <p>0800 YOUR HERO (0800 968 743)</p> 1388 </div> 1389 </div><!-- End Info Item --> 1390 1391 <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="400"> 1392 <i class="bi bi-telephone flex-shrink-0"></i> 1393 <div> 1394 <h3>Call Us from Overseas</h3> 1395 <p>+64 9 242 0001</p><br /> 1396 1397<style> 1398 iframe[data-hero-dialer-frame]{ 1399 background: transparent !important; 1400 background-color: transparent !important; 1401 box-shadow: none !important; 1402 border: 0 !important; 1403 } 1404</style> 1405
1406<script src="https://portal.hero.co.nz/api/dialer-embed.js" defer></script>
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1474</main> 1475 1476 1477 <footer id="footer" class="footer"> 1478 1479 1480 <div class="container footer-top"> 1481 <div class="row gy-4"> 1482 <div class="col-lg-3 col-md-12 footer-about text-center text-lg-start"> 1483 1484 <a href="index.html" class="logo d-flex align-items-center justify-content-center justify-content-lg-start me-auto"> 1485 <!-- Uncomment the line below if you also wish to use an image logo --> 1486 <img src="assets/img/logo.png" alt=""> 1487 </a> 1488 <div class="footer-contact pt-3"> 1489 <!-- <p>Hero Internet Limited</p> --> 1490 <p>Level 9, 220 Queen Street</p> 1491 <p>Auckland 1010</p> 1492 <p>New Zealand</p> 1493 <p class="mt-3"><strong>Phone:</strong> <span>+64 9 242 0001</span></p> 1494 <p><strong>Email:</strong> <span>[email protected]</span></p> 1495 </div> 1496 1497 <div class="social-links d-flex justify-content-center justify-content-lg-start"> 1498 <a href="https://x.com/herointernetnz/"><i class="bi bi-twitter-x"></i></a> 1499 <a href="https://www.facebook.com/herointernetnz"><i class="bi bi-facebook"></i></a> 1500 <!-- <a href=""><i class="bi bi-instagram"></i></a> --> 1501 <a href="https://www.linkedin.com/company/heronz/"><i class="bi bi-linkedin"></i></a> 1502 </div> 1503 </div> 1504 1505 <hr class="d-lg-none"> 1506 1507 <div class="col-lg-3 col-md-4 footer-links"> 1508 <h4>About Us</h4> 1509 <ul> 1510 <!-- <li><i class="bi bi-chevron-right"></i> <a href="#">Home</a></li> --> 1511 <li><i class="bi bi-chevron-right"></i> <a href="./index.html#business-phone-system">About Hero</a></li> 1512 <li><i class="bi bi-chevron-right"></i> <a href="./privacy-notice.html">Privacy Notice</a></li> 1513 <li><i class="bi bi-chevron-right"></i> <a href="./terms.html">Terms of Service</a></li> 1514 </ul> 1515 <br> 1516 <h4>Pricing</h4> 1517 <ul> 1518 <li><i class="bi bi-chevron-right"></i> <a href="./index.html#pricing">VoIP Phone Plans</a></li> 1519 <li><i class="bi bi-chevron-right"></i> <a href="./rates.html">Calling Rates</a></li> 1520 </ul> 1521 </ul> 1522 <br> 1523 <h4>Partners</h4> 1524 <ul> 1525 <li><i class="bi bi-chevron-right"></i> <a href="./partner-program.html">Partner Program</a></li> 1526 <li><i class="bi bi-chevron-right"></i> <a href="./hero-api.html">Developers</a></li> 1527 <li><i class="bi bi-chevron-right"></i> <a href="./integrations.html">Integrations</a></li> 1528 </ul> 1529 </div> 1530 1531 <div class="col-lg-3 col-md-4 footer-links"> 1532 <h4>Our Services</h4> 1533 <ul> 1534 <li><i class="bi bi-chevron-right"></i> <a href="./index.html#business-phone-system">VoIP Phone System</a></li> 1535 <li><i class="bi bi-chevron-right"></i> <a href="./ai-voice.html">Hero AI Voice</a></li> 1536 <li><i class="bi bi-chevron-right"></i> <a href="./cloud-pbx.html">Cloud PBX</a></li> 1537 <li><i class="bi bi-chevron-right"></i> <a href="./sip-trunks.html">SIP Trunks</a></li> 1538 <li><i class="bi bi-chevron-right"></i> <a href="./phone-numbers.html">Phone Numbers (DID's)</a></li> 1539 <li><i class="bi bi-chevron-right"></i> <a href="./unlimited-broadband.html">Unlimited Broadband</a></li> 1540 <li><i class="bi bi-chevron-right"></i> <a href="./web-conferencing.html">Web Conferencing</a></li> 1541 <li><i class="bi bi-chevron-right"></i> <a href="./microsoft-teams-calling.html">Microsoft Teams Calling</a></li> 1542 <li><i class="bi bi-chevron-right"></i> <a href="./zoho-crm-integration.html">Zoho CRM Integration</a></li> 1543 <li><i class="bi bi-chevron-right"></i> <a href="./sms-gateway.html">SMS Gateway</a></li> 1544 <li><i class="bi bi-chevron-right"></i> <a href="./downloads.html">Softphone Applications</a></li> 1545 </ul> 1546 </div> 1547 1548 <div class="col-lg-3 col-md-4 footer-links"> 1549 <h4>Support</h4> 1550 <ul> 1551 <li><i class="bi bi-chevron-right"></i> <a href="https://herointernet.supporthero.io/content/">Help Centre</a></li> 1552 <li><i class="bi bi-chevron-right"></i> <a href="https://hero.statuspage.io/">Network Status</a></li> 1553 <li><i class="bi bi-chevron-right"></i> <a target="_blank" href="https://herointernet.supporthero.io/article/show/118900-what-are-the-generic-sip-settings-for-connecting-a-sip-compliant-device-to-your-service">SIP Settings</a></li> 1554 <li><i class="bi bi-chevron-right"></i> <a href="./index.html#contact">Contact Us</a></li> 1555 </ul> 1556 <br> 1557 <h4>Guides</h4> 1558 <ul> 1559 <li><i class="bi bi-chevron-right"></i> <a href="./configuration-guides.html">Phone Provisioning Guides</a></li> 1560 <li><i class="bi bi-chevron-right"></i> <a href="./asterisk.html">
1560Asterisk Configuration Guide</a></li> 1561 <li><i class="bi bi-chevron-right"></i> <a href="./3cx.html">3CX Configuration Guide</a></li> 1562 </ul> 1563 <br> 1564 <h4>Buy VoIP Phones</h4> 1565 <ul> 1566 <li><i class="bi bi-chevron-right"></i> <a href="./shop.php?browse=all">Hero Online Store</a></li> 1567 </ul> 1568 </div> 1569 1570 </div> 1571 </div> 1572 1573 <div class="container copyright text-center mt-4"> 1574 <p>© <span>Copyright</span> <strong class="px-1 sitename">Hero Internet Ltd.</strong> <span> All Rights Reserved 2024</span></p> 1575 <div class="credits"> 1576 1577 </div> 1578 </div> 1579 1580 </footer> 1581
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1583 1584 1585 <!-- INFORMATION MODALS --> 1586 1587<!-- List of Cloud PBX Features --> 1588<div class="modal fade" id="cloud-pbx-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1589 <div class="modal-dialog"> 1590 <div class="modal-content"> 1591 <div class="modal-header"> 1592 <h5 class="modal-title" id="exampleModalLabel">What Cloud PBX features are available with Hero Internet?</h5> 1593 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1594 </div> 1595 <div class="modal-body"> 1596 <ul> 1597 <li>Call Forwarding</li> 1598 <li>Caller ID</li> 1599 <li>Caller Privacy Options</li> 1600 <li>Voice Quality Options</li> 1601 <li>Call Recording (Stored in UK)</li> 1602 <li>Voicemail</li> 1603 <li>Voicemail Transcription</li> 1604 <li>Auto Attendant IVR</li> 1605 <li>Global Address Book</li> 1606 <li>Simultaneous Ring</li> 1607 <li>Do Not Disturb</li> 1608 <li>Call Waiting</li> 1609 <li>Call Rejection Options</li> 1610 <li>Call Screening</li> 1611 <li>Group Call Pickup</li> 1612 <li>Call Queuing</li> 1613 <li>Hunt Groups</li> 1614 <li>Geographic Forwarding</li> 1615 <li>Missed Call Notifications</li> 1616 <li>Network Call Forward</li> 1617 <li>Intercom</li> 1618 <li>Fax to Email</li> 1619 <li>Caller Tunes</li> 1620 <li>Authorisation PIN Code</li> 1621 <li>Speed Dial</li> 1622 <li>Call Privacy</li> 1623 <li>Last Number Redial</li> 1624 <li>Call Return</li> 1625 <li>Dial Plan Options</li> 1626 <li>Call Barring</li> 1627 <li>Call Parking</li> 1628 <li>Remote Call Back</li> 1629 <li>Remote Dial Tone</li> 1630 <li>Call Transfers</li> 1631 <li>Music on Hold</li> 1632 <li>Time Based Rules</li> 1633 <li>Web Conferencing</li> 1634 <li>Phone Conferencing</li> 1635 <li>Unified Communications</li> 1636 <li>Line Monitoring</li> 1637 <li>SMS Notification</li> 1638 </ul> 1639 1640 <p>An description of each Cloud PBX feature can be found on our <a href="./cloud-pbx.html" target="_blank">Cloud PBX</a> page</p> 1641 1642 </div> 1643 </div> 1644 </div> 1645</div> 1646 1647 1648<!-- List of AI Features --> 1649<div class="modal fade" id="ai-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1650 <div class="modal-dialog"> 1651 <div class="modal-content"> 1652 <div class="modal-header"> 1653 <h5 class="modal-title" id="exampleModalLabel">What AI Voice features are available with Hero Internet?</h5> 1654 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1655 </div> 1656 <div class="modal-body"> 1657 <ul> 1658 <li>Call Transcription</li> 1659 <li>Call Sentiment Analysis</li> 1660 <li>Voice Activated Attendants</li> 1661 <li>Automatic Language Translation</li> 1662 <li>Voicemail Transcription</li> 1663 <li>Test to Speech Generator</li> 1664 <li>Transcription Alerts</li> 1665 </ul> 1666 <p>An description of each AI Voice feature can be found on our <a href="./ai-voice.html" target="_blank">AI Voice</a> page</p> 1667 1668 </div> 1669 </div> 1670 </div> 1671</div> 1672 1673<!-- List of countries in World calling bundle --> 1674 1675<div class="modal fade" id="bundled-countries-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1676 <div class="modal-dialog"> 1677 <div class="modal-content"> 1678 <div class="modal-header"> 1679 <h5 class="modal-title" id="exampleModalLabel">Countries included in Hero Internet calling plans</h5> 1680 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1681 </div> 1682 <div class="modal-body"> 1683 1684 <ul> 1685 <li>Andorra (Fixed)</li> 1686 <li>Argentina (Fixed)</li> 1687 <li>Australia (Fixed)</li> 1688 <li>Australia (Mobile)</li> 1689 <li>Bangladesh (Fixed)</li> 1690 <li>Bangladesh (Mobile)</li> 1691 <li>Bermuda (Fixed)</li> 1692 <li>Bermuda (Mobile)</li> 1693 <li>Brazil (Fixed)</li> 1694 <li>Brazil (Mobile)</li> 1695 <li>Brunei (Fixed)</li> 1696 <li>Brunei (Mobile)</li> 1697 <li>Bulgaria (Fixed)</li> 1698 <li>
1698Canada (Fixed)</li> 1699 <li>China (Fixed)</li> 1700 <li>China (Mobile)</li> 1701 <li>Costa Rica (Fixed)</li> 1702 <li>Czech Republic (Fixed)</li> 1703 <li>Denmark (Fixed)</li> 1704 <li>Denmark (Mobile)</li> 1705 <li>Estonia (Fixed)</li> 1706 <li>France (Fixed)</li> 1707 <li>Germany (Fixed)</li> 1708 <li>Germany (Mobile)</li> 1709 <li>Greece (Fixed)</li> 1710 <li>Guadeloupe - French (Fixed)</li> 1711 <li>Guam (Fixed)</li> 1712 <li>Guiana - French (Fixed)</li> 1713 <li>Hong Kong (Fixed)</li> 1714 <li>Hong Kong (Mobile)</li> 1715 <li>Iceland (Fixed)</li> 1716 <li>Iceland (Mobile)</li> 1717 <li>India (Fixed)</li> 1718 <li>India (Mobile)</li> 1719 <li>Ireland - Republic (Fixed)</li> 1720 <li>Ireland - Republic (Mobile)</li> 1721 <li>Italy (Fixed)</li> 1722 <li>Japan (Fixed)</li> 1723 <li>Korea - South (Fixed)</li> 1724 <li>Korea - South (Mobile)</li> 1725 <li>Malaysia (Fixed)</li> 1726 <li>Malaysia (Mobile)</li> 1727 <li>Martinique (Fixed)</li> 1728 <li>Mexico (Fixed)</li> 1729 <li>Mongolia (Fixed)</li> 1730 <li>Morocco (Fixed)</li> 1731 <li>New Zealand (Fixed)</li> 1732 <li>New Zealand (Mobile)</li> 1733 <li>Norway (Fixed)</li> 1734 <li>Panama (Fixed)</li> 1735 <li>Peru (Fixed)</li> 1736 <li>Poland (Fixed)</li> 1737 <li>Portugal (Fixed)</li> 1738 <li>Puerto Rico (Fixed)</li> 1739 <li>Romania (Fixed)</li> 1740 <li>Romania (Mobile)</li> 1741 <li>Russia (Fixed)</li> 1742 <li>San Marino (Fixed)</li> 1743 <li>Singapore (Fixed)</li> 1744 <li>Singapore (Mobile)</li> 1745 <li>Slovak Republic (Fixed)</li> 1746 <li>Slovenia (Fixed)</li> 1747 <li>Spain (Fixed)</li> 1748 <li>Sweden (Fixed)</li> 1749 <li>Switzerland (Fixed)</li> 1750 <li>Taiwan (Fixed)</li> 1751 <li>Thailand (Fixed)</li> 1752 <li>Thailand (Mobile)</li> 1753 <li>United Kingdom (Fixed)</li> 1754 <li>United Kingdom (Mobile)</li> 1755 <li>USA (Fixed)</li> 1756 <li>USA (Mobile)</li> 1757 <li>Venezuela (Fixed)</li> 1758 <li>Virgin Islands (Fixed)</li> 1759 </ul> 1760 1761 </div> 1762 </div> 1763 </div> 1764</div> 1765 1766<!-- Casual Calling Rates --> 1767 1768<div class="modal fade" id="call-rates-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1769 <div class="modal-dialog"> 1770 <div class="modal-content"> 1771 <div class="modal-header"> 1772 <h5 class="modal-title" id="exampleModalLabel">Casual Calling Rates - <a target="_blank" href="./rates.html">Full list here</a></h5> 1773 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1774 </div> 1775 <div class="modal-body"> 1776 1777 <h6>New Zealand</h6> 1778 <p>Landlines: 2c per minute <br> 1779 Mobile: 8c per minute 1780 </p> 1781 <h6>Australia</h6> 1782 <p>Landline: 3c per minute <br> 1783 Mobile: 8c per minute 1784 </p> 1785 <h6>United Kingdom</h6> 1786 <p>Landline: 3c per minute <br> 1787 Mobile: 5c per minute 1788 </p> 1789 <h6>United States</h6> 1790 <p>Landline: 3c per minute <br> 1791 Mobile: 3c per minute 1792 </p> 1793 <h6>Canada</h6> 1794 <p>Landline: 2c per minute <br> 1795 Mobile: 2c per minute 1796 </p> 1797 1798 <a target="_blank" href="./rates.html">See our full pricing list</a> 1799 <br> 1800 <br> 1801 1802 </div> 1803 </div> 1804 </div> 1805</div> 1806 1807 1808<!-- Calling channels explained model --> 1809 1810<div class="modal fade" id="calling-channel-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1811 <div class="modal-dialog"> 1812 <div class="modal-content"> 1813 <div class="modal-header"> 1814 <h5 class="modal-title" id="exampleModalLabel">Calling Channels Explained</h5> 1815 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1816 </div> 1817 <div class="modal-body"> 1818 1819 <p>The amount of calling channels (or trunks) you have, defines how many calls you can make or receive at one time. Think of them as phone lines.</p> 1820 <p>Hero Internet provides a complementary calling channel on every account and an additional channel for each phone number added. These channels are shared across the entire account.</p> 1821 <p><strong>Example:</strong> 5 phone numbers = 6 calling channels in total.</p> 1822 <p>Free extensions do not add to the channel count. If required, additional channels can be purchased for $2 each.</p> 1823 1824 </div> 1825 </div> 1826 </div> 1827</div> 1828 1829<!-- Free extensions --> 1830 1831<div class="modal fade" id="extensions-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1832 <div class="modal-dialog"> 1833 <div class="modal-content"> 1834 <div class="modal-header"> 1835 <h5 class="modal-title" id="exampleModalLabel">Free Extensions explained</h5> 1836 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1837 </div> 1838 <div class="modal-body"> 1839 1840 <p>Hero Internet offers extensions at no additional cost. Extensions are internal numbers that can only be dialed within your local phone system.</p> <p>Extensions do not come with a Direct Inward Dial (DID) number and do not count toward your account’s calling channel limit.</p> <p>Extensions can be used within an IVR (Interactive Voice Response) system or call queue, and can also be linked to a DID on your account, enabling calls to and from the public switched telephone network (PSTN).</p> </div> 1841 </div> 1842 </div> 1843</div> 1844 1845<!-- Cloud Line --> 1846 1847<div class="modal fade" id="cloud-line-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1848 <div class="modal-dialog"> 1849 <div class="modal-content"> 1850 <div class="modal-header"> 1851 <h5 class="modal-title" id="exampleModalLabel">Cloud Line explained</h5> 1852 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1853 </div> 1854 <div class="modal-body"> 1855 <p>
1855A Cloud Line is a phone number that comes with <a data-bs-toggle="modal" data-bs-target="#cloud-pbx-info" href="">ALL Cloud PBX features</a>, including Voicemail.</p> 1856 <p>Each Cloud Line adds one calling channel to your account.</p> 1857 </div> 1858 </div> 1859 </div> 1860</div> 1861 1862<!-- SIP Trunk Line --> 1863 1864<div class="modal fade" id="ddi-line-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1865 <div class="modal-dialog"> 1866 <div class="modal-content"> 1867 <div class="modal-header"> 1868 <h5 class="modal-title" id="exampleModalLabel">DDI lines explained</h5> 1869 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1870 </div> 1871 <div class="modal-body"> 1872 <p>A DDI Line is a phone number that does not include Cloud PBX features. These are typically used for connecting to PBX's.</p> 1873 <p>DDI lines do provide some limited features including: 1874 <ul> 1875 <li>Caller ID</li> 1876 <li>Call Forwarding</li> 1877 <li>Time Schedules</li> 1878 </ul> 1879 </p> 1880 <p>DDI Lines do not add any calling channels to your account.</p> 1881 </div> 1882 </div> 1883 </div> 1884</div> 1885 1886 1887<!-- Home Plan Included Features Modal --> 1888 1889<div class="modal fade" id="limited-features-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1890 <div class="modal-dialog"> 1891 <div class="modal-content"> 1892 <div class="modal-header"> 1893 <h5 class="modal-title" id="exampleModalLabel">Features included with home plan</h5> 1894 <button type="button" class="btn-close modal-close" data-bs-dismiss="modal" aria-label="Close"></button> 1895 </div> 1896 <div class="modal-body"> 1897 <h6>Caller ID</h6> 1898 <p>See the phone number of your incoming callers.</p> 1899 <h6>Call Forwarding</h6> 1900 <p>Forward all calls to your mobile phone. Pre-configure the system to do this at set times of the day or week, or forward calls on demand.</p> 1901 <h6>Call Screening</h6> 1902 <p>Block calls from anonymous phone numbers or at particular times of the day.</p> 1903 <h6>Do Not Disturb</h6> 1904 <p>Choose to send calls to Voicemail when you don't want to receieve calls</p> 1905 <br> 1906 <h6>plus many more</h6> 1907 </div> 1908 </div> 1909 </div> 1910</div> 1911 1912<!-- Free Trial explained model --> 1913 1914<div class="modal fade" id="free-trial-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1915 <div class="modal-dialog"> 1916 <div class="modal-content"> 1917 <div class="modal-header"> 1918 <h5 class="modal-title" id="exampleModalLabel">Free Trial Explained</h5> 1919 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1920 </div> 1921 <div class="modal-body"> 1922 <p>Hero Internet offers a free 30 day trial of our voice services. 1923 </p> 1924 <p>The trial <strong>includes one New Zealand phone number</strong> and <strong>60 minutes of calling</strong> to New Zealand landline and mobiles.</p> 1925 <p>All Cloud PBX features and AI Voice features are also included.</p> 1926 <p><strong>No credit card is required</strong>. At the end of the trial, your service will be automatically converted to a "Cloud Line" plan costing $4 + GST ($4.60 incl) per month.</p> 1927 <p>You may choose any local New Zealand phone number you like. When your trial concludes, you can choose to keep the phone number or to port a number that your already own to the Hero network. </p> 1928 <p>To take advantage of the free trial, <a href="./sign-up.php?order=default&plan=free-trial">sign up</a> and choose the "Free Trial Plan" when prompted.</p> 1929 <p class="note-bg"><strong>Please Note:</strong> Free trials are not available for Broadband connections, toll-free numbers or Microsoft Teams Calling.</p> 1930 </div> 1931 </div> 1932 </div> 1933</div> 1934 1935 1936<!-- Phone number types available model --> 1937 1938<div class="modal fade" id="phone-numbers-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1939 <div class="modal-dialog"> 1940 <div class="modal-content"> 1941 <div class="modal-header"> 1942 <h5 class="modal-title" id="exampleModalLabel">Available Phone Number Types</h5> 1943 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1944 </div> 1945 <div class="modal-body"> 1946 <p>Note: More information can be found about these number types on our <a href="./phone-numbers.html">phone numbers page</a>.</p> 1947 <p>Please <a href="./phone-numbers.html#contact">contact us</a> if the number type you are looking for is not listed.</p> 1948 <h6>New Zealand</h6> 1949 <p>Local Area <br>
1950 0800 Freephone<br> 1951 028 Numbers <br> 1952 </p> 1953 <h6>Australia</h6> 1954 <p>Local Area <br> 1955 1800 Freephone <br> 1956 1300 Non-Geographic <br> 1957 1900 Premium Rate</p> 1958 <h6>United Kingdom</h6> 1959 <p>Local Area <br> 1960 030 Non-Geographic <br> 1961 0800 Freephone <br> 1962 </p> 1963 <h6>United States</h6> 1964 <h6>Canada</h6> 1965 </div> 1966 </div> 1967 </div> 1968</div> 1969 1970 1971<!-- Pricing Terms information modal --> 1972 1973<div class="modal fade" id="voice-pricing-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1974 <div class="modal-dialog modal-lg"> 1975 <div class="modal-content"> 1976 <div class="modal-header"> 1977 <h5 class="modal-title" id="exampleModalLabel">VoIP Plan Pricing Terms</h5> 1978 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 1979 </div> 1980 <div class="modal-body"> 1981 <ul> 1982 <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.</li> 1983 <li>Free trial includes one NZ local phone number and 60 minutes of calling to New Zealand landlines or mobiles. For more details, <a data-bs-toggle="modal" data-bs-target="#free-trial-info" href="">click here</a>.</li> 1984 <li>Destinations included in bundled minutes are subject to change.</li> 1985 <li>Bundled minutes do not rollover to the next monthly bill cycle.</li> 1986 <li>Incoming calls are free of charge, with the exception of incoming calls to Toll Free numbers (0800, 1800, etc)</li> 1987 <li>Hero Internet to Hero Internet (On-net) calls are also free</li> 1988 </ul> 1989 </div> 1990 </div> 1991 </div> 1992</div> 1993 1994 1995<!-- Number porting information modal --> 1996 1997<div class="modal fade" id="number-porting-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 1998 <div class="modal-dialog"> 1999 <div class="modal-content"> 2000 <div class="modal-header"> 2001 <h5 class="modal-title" id="exampleModalLabel">Number Porting</h5> 2002 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2003 </div> 2004 <div class="modal-body"> 2005 <ul> 2006 2007 <li>Porting of your current phone number can be requested within our web portal - <a target="_blank" href="https://herointernet.supporthero.io/article/show/118889-number-porting-how-to-move-existing-numbers-to-hero-internet">more details here.</a></li> 2008 <li>Number porting is charged at $10 (11.50 incl GST) per number for local and national NZ numbers.</li> 2009 <li>Toll free number ports are charged at $45 ($51.75 incl GST) per number.</li> 2010 </ul> 2011 </div> 2012 </div> 2013 </div> 2014</div> 2015 2016<!-- Call Recording info --> 2017 2018<div class="modal fade" id="call-recording-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2019 <div class="modal-dialog"> 2020 <div class="modal-content"> 2021 <div class="modal-header"> 2022 <h5 class="modal-title" id="exampleModalLabel">Call Recording Information</h5> 2023 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2024 </div> 2025 <div class="modal-body"> 2026 <p>Call Recordings are available free with any Microsoft Teams Calling plan. </p> 2027 <p>Recordings can be stored for up to 7 years and include Basic AI Voice features like Call Transcription and Sentiment analysis</p> 2028 </div> 2029 </div> 2030 </div> 2031</div> 2032 2033<!-- Teams Lite terms info --> 2034 2035<div class="modal fade" id="teams-lite-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2036 <div class="modal-dialog modal-lg"> 2037 <div class="modal-content"> 2038 <div class="modal-header"> 2039 <h5 class="modal-title" id="exampleModalLabel">Teams Lite Terms</h5> 2040 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2041 </div> 2042 <div class="modal-body"> 2043 <ul> 2044 <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks</li> 2045 <li>Bundled minutes do not rollover to the next monthly bill cycle</li> 2046 <li>Destinations included in bundled minutes are subject to change.</li> 2047 <li>Bundled minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)</li> 2048 <li>Free trials are not available for Hero Teams Calling.</li> 2049 </ul> 2050 </div> 2051 </div> 2052 </div> 2053</div> 2054 2055<!-- Teams unlimited terms info --> 2056
2057<div class="modal fade" id="teams-unlimited-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2058 <div class="modal-dialog modal-lg"> 2059 <div class="modal-content"> 2060 <div class="modal-header"> 2061 <h5 class="modal-title" id="exampleModalLabel">Teams Unlimited Terms</h5> 2062 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2063 </div> 2064 <div class="modal-body"> 2065 <ul> 2066 <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks</li> 2067 <li>Destinations included in unlimited minutes are subject to change.</li> 2068 <li>Unlimited minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)</li> 2069 <li>Reasonable usage policy applies for Unlimited calling lines</li> 2070 <li>Unlimited calling bundles are for standard 'person to person' calling</li> 2071 <li>Unlimited calling is not to be used for outbound call centres, automatic dialers, continuous call forwarding or any other activity we consider to be unreasonable use</li> 2072 <li>Calling bundles specifically for call centres are available. Please contact us for further details</li> 2073 <li>Free trials are not available for Hero Teams Calling.</li> 2074 </ul> 2075 </div> 2076 </div> 2077 </div> 2078</div> 2079 2080<!-- Number porting information modal --> 2081 2082<div class="modal fade" id="number-porting-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2083 <div class="modal-dialog"> 2084 <div class="modal-content"> 2085 <div class="modal-header"> 2086 <h5 class="modal-title" id="exampleModalLabel">Number Porting</h5> 2087 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2088 </div> 2089 <div class="modal-body"> 2090 <ul> 2091 2092 <li>Porting of your current phone number can be requested within our web portal - <a target="_blank" href="https://herointernet.supporthero.io/article/show/118889-number-porting-how-to-move-existing-numbers-to-hero-internet">more details here.</a></li> 2093 <li>Number porting is charged at $10 (11.50 incl GST) per number for local and national NZ numbers.</li> 2094 <li>Toll free number ports are charged at $45 ($51.75 incl GST) per number.</li> 2095 </ul> 2096 </div> 2097 </div> 2098 </div> 2099</div> 2100 2101<!-- Wholesale Setup Cost Explained explained model --> 2102 2103<div class="modal fade" id="billing-system-price" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2104 <div class="modal-dialog"> 2105 <div class="modal-content"> 2106 <div class="modal-header"> 2107 <h5 class="modal-title" id="exampleModalLabel">Wholesale Setup Cost Explained</h5> 2108 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2109 </div> 2110 <div class="modal-body"> 2111 <ul> 2112 <li>Setup of your wholesale web portal is free when using your own billing system</li> 2113 <li>Cost of setup for Hero Internet's billing system is $250 + GST (one off cost)</li> 2114 </ul> 2115 </div> 2116 </div> 2117 </div> 2118</div> 2119 2120<!-- Static IP Explained modal --> 2121 2122<div class="modal fade" id="static-ip-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2123 <div class="modal-dialog"> 2124 <div class="modal-content"> 2125 <div class="modal-header"> 2126 <h5 class="modal-title" id="exampleModalLabel">IP Addresses Explained</a></h5> 2127 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2128 </div> 2129 <div class="modal-body"> 2130 <p>All Hero Internet Fibre, Fixed Wireless and xDSL connections come with a free public IPv4 address, meaning that no Network Address Translation (NAT) is used on the connection. 2131 <br> <br> 2132 Static IP addresses are also available at an additional cost of $5 per month ($5.75 incl GST). 2133 </p> 2134 </div> 2135 </div> 2136 </div> 2137</div> 2138 2139<!-- Business SLA explained Model --> 2140 2141<div class="modal fade" id="business-sla-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2142 <div class="modal-dialog"> 2143 <div class="modal-content"> 2144 <div class="modal-header"> 2145 <h5 class="modal-title" id="exampleModalLabel">Business SLA Explained</a></h5> 2146 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2147 </div> 2148 <div class="modal-body"> 2149 <p>
2149Business SLA provided according to Chorus service levels. For more details, <a target="_blank" href="https://sp.chorus.co.nz/product/small-business-fibre/service-levels">click here</a>.</p> 2150 2151 </div> 2152 </div> 2153 </div> 2154</div> 2155 2156<!-- Business Fibre Terms --> 2157 2158<div class="modal fade" id="business-fibre-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2159 <div class="modal-dialog modal-lg"> 2160 <div class="modal-content"> 2161 <div class="modal-header"> 2162 <h5 class="modal-title" id="exampleModalLabel">Business Broadband Terms</a></h5> 2163 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2164 </div> 2165 <div class="modal-body"> 2166 <ul> 2167 <li>All prices are in NZ Dollars and exclude GST</li> 2168 <li>Free trial is not available with Hero Broadband connections</li> 2169 <li>A one-off installation admin fee of $50 +GST ($57.50 inc GST) will also apply for new Fibre connections.</li> 2170 <li>Additional $10+ GST per month tail extension costs apply for fibre connections not supplied by Chorus or not in the Tuatahi (UFF) Waikato region.</li> 2171 <li>300M speeds only available on Chorus, Tuatahi (UFF) and Enable at this stage. Northpower and Unison connections operate at 100/20 and 100/100 speeds.</li> 2172 <li>The lowest speed plan for a business premises is 300M/300M. Additional installation fees may apply for business connections. 2173 </li> 2174 </ul> 2175 2176 </div> 2177 </div> 2178 </div> 2179</div> 2180 2181<!-- Residential Fibre Terms --> 2182 2183<div class="modal fade" id="res-fibre-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2184 <div class="modal-dialog modal-lg"> 2185 <div class="modal-content"> 2186 <div class="modal-header"> 2187 <h5 class="modal-title" id="exampleModalLabel">Residential Broadband Terms</a></h5> 2188 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2189 </div> 2190 <div class="modal-body"> 2191 <ul> 2192 <li>All prices are in NZ Dollars and exclude GST</li> 2193 <li>Free trial is not available with Hero Broadband connections</li> 2194 <li>A one-off installation admin fee of $50 +GST ($57.50 inc GST) will also apply for new Fibre connections.</li> 2195 <li>Additional $10+ GST per month tail extension costs apply for fibre connections not supplied by Chorus or not in the Tuatahi (UFF) Waikato region.</li> 2196 <li>300M speeds only available on Chorus, Tuatahi (UFF) and Enable at this stage. Northpower and Unison connections operate at 100/20 and 100/100 speeds.</li> 2197 <li>The Home Starter 50/10 pricing is only available on Chorus and Tuatahi Fibre. Enable, Northpower and Unison pricing retails at $75+GST</li> 2198 </li> 2199 </ul> </div> 2200 </div> 2201 </div> 2202</div> 2203 2204<!-- 4G/dsl terms Terms --> 2205 2206<div class="modal fade" id="4g-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2207 <div class="modal-dialog modal-lg"> 2208 <div class="modal-content"> 2209 <div class="modal-header"> 2210 <h5 class="modal-title" id="exampleModalLabel">4G Wireless & DSL Terms</a></h5> 2211 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2212 </div> 2213 <div class="modal-body"> 2214 <li>All prices are in NZ Dollars and exclude GST</li> 2215 <li>Free trial is not available with Hero Broadband connections</li> 2216 <li>A one-off installation admin and handling fee of $50 +GST ($57.50 inc GST) will also apply for new connections</li> 2217 <li>4G Fixed Wireless Coverage areas are typically in Urban areas only and may not be offered in all mobile coverage areas.</li> 2218 </div> 2219 </div> 2220 </div> 2221</div> 2222 2223<!-- Hyper Fibre terms --> 2224 2225<div class="modal fade" id="hyperfibre-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2226 <div class="modal-dialog"> 2227 <div class="modal-content"> 2228 <div class="modal-header"> 2229 <h5 class="modal-title" id="exampleModalLabel">HyperFibre Installation Note</a></h5> 2230 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2231 </div> 2232 <div class="modal-body"> 2233 <p>HyperFibre requires a new ONT installation and one-off install/upgrade charges will apply. Enquire for details 2234 </p> 2235 </div> 2236 </div> 2237 </div> 2238</div> 2239 2240 2241<!-- Coverage areas explained Model --> 2242 2243<div class="modal fade" id="coverage-areas-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2244 <div class="modal-dialog"> 2245 <div class="modal-content"> 2246 <div class="modal-header"> 2247 <h5 class="modal-title" id="exampleModalLabel">Fibre Coverage Note</a></h5> 2248 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2249 </div> 2250 <div class="modal-body"> 2251 <ul> 2252 <li>Coverage area includes any area covered by Chorus or within the Tuatahi (UFF) Waikato region</li> 2253 <li>Additional $10+ GST per month tail extension costs apply for fibre connections outside of coverage area</li> 2254 </ul> 2255 </div> 2256 </div> 2257 </div> 2258</div> 2259 2260<!-- 4G modem explained Model --> 2261 2262<div class="modal fade" id="4g-modem-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2263 <div class="modal-dialog"> 2264 <div class="modal-content"> 2265 <div class="modal-header"> 2266 <h5 class="modal-title" id="exampleModalLabel">Modem requirements for Hero Fixed Wireless 4G</a></h5> 2267 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2268 </div> 2269 <div class="modal-body"> 2270 <p> 2271 Hero Internet can provide a Huawei B818 Modem at a one-off cost of $299 ($343.85 incl GST). <br><br> 2272 Customers may supply their own router however it must be a compatible 4G router (Huawei B818 or TP-Link Deco X58) 2273 </p> 2274 </div> 2275 </div> 2276</div> 2277 2278<!-- How to purchase from shop --> 2279 2280<div class="modal fade" id="shop-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2281 <div class="modal-dialog"> 2282 <div class="modal-content"> 2283 <div class="modal-header"> 2284 <h5 class="modal-title" id="exampleModalLabel">Purchasing VoIP Hardware</h5> 2285 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2286 </div> 2287 <div class="modal-body"> 2288 <p>If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. <a target="_blank" href="https://portal.hero.co.nz/account/shop/index.php">Click here </a>to go there now.</p> 2289 <p>If you do not have an account with us, please <a target="_blank" href="./sign-up.php">sign up here</a>.</p> 2290 <p>The team at Hero Internet are available to consult with you about your requirements. Please see our <a target="_blank" href="./index.html#contact">contact section</a> to get in touch with us.</p> 2291 <p>For reseller or bulk purchase pricing, please <a target="_blank" href="./index.html#contact">contact us</a>.</p> 2292 <p class="note-bg"><strong>Note: </strong> All pricing is in NZ Dollars and exclusive of GST.</p> 2293 </div> 2294 </div> 2295 </div> 2296</div> 2297 2298<!-- How to purchase from shop --> 2299 2300<div class="modal fade" id="shop-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true"> 2301 <div class="modal-dialog"> 2302 <div class="modal-content"> 2303 <div class="modal-header"> 2304 <h5 class="modal-title" id="exampleModalLabel">Purchasing VoIP Hardware</h5> 2305 <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button> 2306 </div> 2307 <div class="modal-body"> 2308 <p>If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. <a target="_blank" href="https://portal.hero.co.nz/account/shop/index.php">Click here </a>to go there now.</p> 2309 <p>If you do not have an account with us, please <a target="_blank" href="./sign-up.php">sign up here</a>.</p> 2310 <p>The team at Hero Internet are available to consult with you about your requirements. Please see our <a target="_blank" href="./index.html#contact">contact section</a> to get in touch with us.</p> 2311 <p>For reseller or bulk purchase pricing, please <a target="_blank" href="./index.html#contact">contact us</a>.</p> 2312 <p class="note-bg"><strong>Note: </strong> All pricing is in NZ Dollars and exclusive of GST.</p> 2313 </div> 2314 </div> 2315 </div> 2316</div> 2317 2318 2319 <!-- Scroll Top --> 2320 <a href="#" id="scroll-top" class="scroll-top d-flex align-items-center justify-content-center"><i class="bi bi-arrow-up-short"></i></a> 2321 2322 <!-- Preloader --> 2323 <div id="preloader"></div> 2324 2325 <!-- Vendor JS Files --> 2326
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