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147
148  <main class="main">
149
150    <!-- Hero Section -->
151    <section id="hero" class="hero section sip-trunk-bg">
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154
155          <div class="col-lg-7 order-2 order-lg-1 d-flex flex-column justify-content-center"
156               data-aos="zoom-out">
157
158            <h1>111 Emergency Calling & Power Failures</h1>
159
160            <p>
161              Hero VoIP supports calls to the 111 emergency service when your service is operational.
162              Because VoIP relies on electrical power, Internet connectivity and the equipment or
163              application you use, it may not work during a power failure or Internet outage.
164            </p>
165
166            <br />
167
168            <div class="d-flex flex-wrap gap-2">
169              <a href="#vulnerable-consumers" class="btn-get-started">
170                Vulnerable Consumer Support
171              </a>
172
173              <a href="/111-application.php"
174                 class="btn-plans d-flex align-items-center">
175                <span>Apply for Support</span>
176              </a>
177            </div>
178
179          </div>
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182               data-aos="zoom-out"
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186
187        </div>
188      </div>
189    </section>
190    <!-- /Hero Section -->
191
192    <br />
193
194
195    <!-- Important Warning -->
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197      <div class="container" data-aos="fade-up">
198
199        <div class="row justify-content-center">
200          <div class="col-lg-10">
201
202            <div class="alert alert-warning p-4" role="alert">
203
204              <h3 class="mb-3">
205                <i class="bi bi-exclamation-triangle-fill me-2"></i>
206                Important: your Hero phone service may not work during a power failure
207              </h3>
208
209              <p class="mb-2">
210                Hero's VoIP service requires working Internet connectivity and electricity for
211                the devices used to access the service.
212              </p>
213
214              <p class="mb-0">
215                A power failure may affect your broadband connection, ONT, modem/router,
216                local network, Wi-Fi, cordless phone, SIP/VoIP phone, computer or other
217                equipment. If any equipment needed to make a call stops working, you may
218                be unable to call 111 using your Hero service.
219              </p>
220
221            </div>
222
223          </div>
224        </div>
225
226      </div>
227    </section>
228
229
230    <!-- What can stop working -->
231    <section id="power-failure" class="offerings section">
232
233      <div class="container section-title" data-aos="fade-up">
234        <h2>What May Stop Working During a Power Failure?</h2>
235
236        <p>
237          Modern telecommunications services and devices often depend on mains electricity.
238        </p>
239      </div>
240
241      <div class="container" data-aos="fade-up">
242
243        <div class="row gx-3 gy-3">
244
245          <div class="col-md-6 col-lg-4">
246            <div class="icon-box">
247              <i class="bi bi-router"></i>
248
249              <h4>Internet & Broadband Equipment</h4>
250
251              <p>
252                Fibre ONTs, modems, routers, Wi-Fi equipment, switches and other networking
253                equipment may stop operating when mains power is unavailable.
254              </p>
255            </div>
256          </div>
257
258
259          <div class="col-md-6 col-lg-4">
260            <div class="icon-box">
261              <i class="bi bi-telephone"></i>
262
263              <h4>Phones & VoIP Equipment</h4>
264
265              <p>
266                Cordless phones, SIP/VoIP phones, analogue telephone adapters and other
267                customer equipment may require electricity and may stop working during
268                a power failure.
269              </p>
270            </div>
271          </div>
272
273
274          <div class="col-md-6 col-lg-4">
275            <div class="icon-box">
276              <i class="bi bi-wifi-off"></i>
277
278              <h4>Internet Connectivity</h4>
279
280              <p>
281                Even if your phone or computer has battery power, the Hero VoIP service
282                still requires suitable Internet connectivity in order to make a call.
283              </p>
284            </div>
285          </div>
286
287        </div>
288
289      </div>
290
291    </section>
292
293
294    <!-- Ways to contact 111 -->
295    <section id="alternatives" class="pbx-features features section pb-0">
296
297      <div class="container">
298
299        <div class="row gy-4 features-item">
300
301          <div class="col-lg-7 order-1 order-lg-1"
302               data-aos="fade-up"
303               data-aos-delay="100">
304
305            <div class="section-title">
306
307              <h2>Alternative Ways to Contact 111</h2>
308
309              <p>
310                We strongly recommend that customers have another way to contact
311                emergency services if their Hero VoIP service is unavailable.
312              </p>
313
314              <p>
315                Depending on your circumstances, an alternative means may include:
316              </p>
317
318              <ul style="display: inline-block; text-align: left;">
319                <li>
320                  a mobile phone where there is adequate mobile network coverage;
321                </li>
322
323                <li>
324                  a copper telephone service that continues to operate during a
325                  power failure;
326                </li>
327
328                <li>
329                  a suitable uninterruptible power supply or battery backup;
330                </li>
331
332                <li>
333                  a managed medical or safety alarm that remains operational
334                  during a power failure; or
335                </li>
336
337                <li>
338                  another device or technology capable of providing access to
339                  the 111 emergency service during a power failure.
340                </li>
341              </ul>
342
343              <p>
344                If your mobile phone is outside the coverage of your normal mobile
345                provider but another mobile network is available, emergency 111 calls
346                may still be possible using the available network.
347              </p>
348
349            </div>
350
351          </div>
352
353
354          <div class="col-lg-5 order-2 order-lg-2 d-flex align-items-center"
355               data-aos="zoom-out"
356               data-aos-delay="200">
357
358            <div class="icon-box text-center w-100 p-4">
359
360              <i class="bi bi-phone"
361                 style="font-size: 4rem;"></i>
362
363              <h3 class="mt-3">Be Prepared</h3>
364
365              <p>
366                Keep an alternative means of contacting 111 available and ensure
367                everyone at your premises knows how to use it.
368              </p>
369
370            </div>
371
372          </div>
373
374        </div>
375
376      </div>
377
378    </section>
379
380
381    <!-- Vulnerable Consumers -->
382    <section id="vulnerable-consumers" class="section why-us">
383
384      <div class="container-fluid">
385
386        <div class="row gy-4">
387
388          <div class="col-lg-7 d-flex flex-column justify-content-center">
389
390            <div class="content px-xl-5 mt-5"
391                 data-aos="fade-up"
392                 data-aos-delay="100">
393
394              <h3>
395                <strong>Vulnerable Consumer Support</strong>
396              </h3>
397
398              <p>
399                The Commission 111 Contact Code provides additional protection for
400                people who may be at particular risk of needing emergency assistance
401                and who do not have another suitable way to contact 111 during a
402                power failure.
403              </p>
404
405            </div>
406
407
408            <div class="faq-container px-xl-5"
409                 data-aos="fade-up"
410                 data-aos-delay="200">
411
412
413              <div class="faq-item faq-active">
414
415                <h3>Who may qualify as a vulnerable consumer?</h3>
416
417                <div class="faq-content">
418
419                  <p>
420                    You, or someone who normally lives at your premises, may qualify
421                    as a vulnerable consumer if both of the following apply:
422                  </p>
423
424                  <p>
425                    <strong>1.</strong> The person is at particular risk of needing
426                    to contact the 111 emergency service because of a specific
427                    circumstance relating to:
428                  </p>
429
430                  <ul>
431                    <li>health;</li>
432                    <li>safety; or</li>
433                    <li>disability.</li>
434                  </ul>
435
436                  <p>
437                    <strong>AND</strong>
438                  </p>
439
440                  <p>
441                    <strong>2.</strong> The person does not have another means of
442                    contacting the 111 emergency service at the premises that can
443                    operate for a continuous period of at least eight hours during
444                    a power failure.
445                  </p>
446
447                </div>
448
449                <i class="faq-toggle bi bi-chevron-right"></i>
450
451              </div>
452
453
454              <div class="faq-item">
455
456                <h3>What does "at particular risk" mean?</h3>
457
458                <div class="faq-content">
459
460                  <p>
461                    It means that because of a specific circumstance, the person
462                    is more likely than other people to need to contact 111.
463                  </p>
464
465                  <p>
466                    Examples may include:
467                  </p>
468
469                  <ul>
470                    <li>
471                      a health circumstance, such as a known medical condition;
472                    </li>
473
474                    <li>
475                      a safety circumstance, such as family violence; or
476                    </li>
477
478                    <li>
479                      a disability, such as a sensory, intellectual or physical
480                      impairment.
481                    </li>
482                  </ul>
483
484                </div>
485
486                <i class="faq-toggle bi bi-chevron-right"></i>
487
488              </div>
489
490
491              <div class="faq-item">
492
493                <h3>What if I already have a mobile phone?</h3>
494
495                <div class="faq-content">
496
497                  <p>
498                    If you have unrestricted access to a mobile phone at your
499                    premises and there is adequate mobile network coverage,
500                    you may already have an appropriate way to contact 111
501                    during a power failure.
502                  </p>
503
504                  <p>
505                    We will consider this as part of your application.
506                  </p>
507
508                </div>
509
510                <i class="faq-toggle bi bi-chevron-right"></i>
511
512              </div>
513
514
515              <div class="faq-item">
516
517                <h3>What if there is no mobile coverage at my home?</h3>
518
519                <div class="faq-content">
520
521                  <p>
522                    A mobile phone may not be an appropriate solution where
523                    adequate mobile network coverage is unavailable.
524                  </p>
525
526                  <p>
527                    If your vulnerable consumer application is accepted, Hero
528                    will work with you to identify an appropriate means of
529                    contacting 111 that takes account of your particular
530                    circumstances and the technology available at your premises.
531                  </p>
532
533                </div>
534
535                <i class="faq-toggle bi bi-chevron-right"></i>
536
537              </div>
538
539
540              <div class="faq-item">
541
542                <h3>Will vulnerable consumer support cost me anything?</h3>
543
544                <div class="faq-content">
545
546                  <p>
547                    No.
548                  </p>
549
550                  <p>
551                    If you qualify as a vulnerable consumer and do not already
552                    have an appropriate means of contacting 111 during a power
553                    failure, Hero will provide an appropriate means at no cost
554                    to you.
555                  </p>
556
557                  <p>
558                    This includes the costs associated with supplying the
559                    appropriate means and, where required, maintaining or
560                    replacing it.
561                  </p>
562
563                </div>
564
565                <i class="faq-toggle bi bi-chevron-right"></i>
566
567              </div>
568
569
570              <div class="faq-item">
571
572                <h3>Can Hero refuse service because I may be vulnerable?</h3>
573
574                <div class="faq-content">
575
576                  <p>
577                    No.
578                  </p>
579
580                  <p>
581                    Hero will not deny or stop supplying a residential voice
582                    service because we know or suspect that you, or someone at
583                    your premises, is or may become a vulnerable consumer.
584                  </p>
585
586                </div>
587
588                <i class="faq-toggle bi bi-chevron-right"></i>
589
590              </div>
591
592
593            </div>
594
595          </div>
596
597
598          <div class="col-lg-5 order-1 order-lg-2 why-us-img">
599
600            <div class="d-flex align-items-center justify-content-center h-100 p-5"
601                 data-aos="zoom-in"
602                 data-aos-delay="100">
603
604              <div class="text-center">
605
606                <i class="bi bi-shield-check"
607                   style="font-size: 8rem;"></i>
608
609                <h3 class="mt-4">
610                  Help is available
611                </h3>
612
613                <p>
614                  If you think you or someone at your premises may qualify,
615                  please apply or contact Hero and we will help you through
616                  the process.
617                </p>
618
619              </div>
620
621            </div>
622
623          </div>
624
625        </div>
626
627      </div>
628
629    </section>
630
631
632    <!-- Application Process -->
633    <section id="apply" class="offerings section">
634
635      <div class="container section-title"
636           data-aos="fade-up">
637
638        <h2>How to Apply</h2>
639
640        <p>
641          You, or another person acting on your behalf, can apply for
642          vulnerable consumer status.
643        </p>
644
645      </div>
646
647
648      <div class="container"
649           data-aos="fade-up">
650
651        <div class="row gx-3 gy-3">
652
653
654          <div class="col-md-6 col-lg-4">
655
656            <div class="icon-box">
657
658              <i class="bi bi-file-earmark-text"></i>
659
660              <h4>1. Complete an Application</h4>
661
662		<p>
663		  Complete our vulnerable consumer application form online.
664		  If you would prefer not to use the online form, you can print the
665		  application and return it to us by post, or contact Hero by telephone
666		  on <a href="tel:+6492420001">+64 9 242 0001</a> or email
667		  <a href="mailto:[email protected]">[email protected]</a>
668		  and we can assist you with your application.
669		</p>
670
671            </div>
672
673          </div>
674
675
676          <div class="col-md-6 col-lg-4">
677
678            <div class="icon-box">
679
680              <i class="bi bi-search"></i>
681
682              <h4>2. Hero Reviews Your Application</h4>
683
684              <p>
685                We will assess whether the person is at particular risk of
686                needing 111 and whether they already have another appropriate
687                means of contacting 111 during a power failure.
688              </p>
689
690            </div>
691
692          </div>
693
694
695          <div class="col-md-6 col-lg-4">
696
697            <div class="icon-box">
698
699              <i class="bi bi-check2-circle"></i>
700
701              <h4>3. We Confirm the Outcome</h4>
702
703              <p>
704                Once we receive a complete application, Hero will tell you
705                whether the application has been accepted or declined within
706                10 working days.
707              </p>
708
709            </div>
710
711          </div>
712
713
714          <div class="col-md-6 col-lg-4">
715
716            <div class="icon-box">
717
718              <i class="bi bi-person-check"></i>
719
720              <h4>4. Supporting Information</h4>
721
722              <p>
723                Your application may include suitable evidence supporting your
724                circumstances, or details of an appropriate nominated person
725                who Hero can contact to verify the circumstances described in
726                the application.
727              </p>
728
729            </div>
730
731          </div>
732
733
734          <div class="col-md-6 col-lg-4">
735
736            <div class="icon-box">
737
738              <i class="bi bi-phone"></i>
739
740              <h4>5. Appropriate 111 Solution</h4>
741
742              <p>
743                If your application is accepted and you do not already have an
744                appropriate means of contacting 111, Hero will determine and
745                supply an appropriate solution for your circumstances.
746              </p>
747
748            </div>
749
750          </div>
751
752
753          <div class="col-md-6 col-lg-4">
754
755            <div class="icon-box">
756
757              <i class="bi bi-heart-pulse"></i>
758
759              <h4>6. Ongoing Support</h4>
760
761              <p>
762                Hero will continue to support the means we supply while you
763                remain a vulnerable consumer and will contact you periodically
764                to ensure it remains appropriate and functional.
765              </p>
766
767            </div>
768
769          </div>
770
771        </div>
772
773
774        <div class="text-center mt-5">
775
776          <a href="/111-application.php"
777             class="btn-get-started">
778
779            Apply for Vulnerable Consumer Support
780	    <p class="mt-3">
781	      Prefer to apply another way? You can print the application and return
782	      it by post, or call Hero on
783	      <a href="tel:+6492420001">+64 9 242 0001</a> for assistance.
784	    </p>
785
786          </a>
787
788        </div>
789
790      </div>
791
792    </section>
793
794
795    <!-- Application Information -->
796    <section id="application-information"
797             class="pbx-features features section">
798
799      <div class="container">
800
801        <div class="row gy-4 features-item">
802
803
804          <div class="col-lg-7 order-1 order-lg-1"
805               data-aos="fade-up">
806
807            <div class="section-title">
808
809              <h2>What Information Will We Ask For?</h2>
810
811              <p>
812                Our application form will ask for information required to
813                assess your application under the 111 Contact Code.
814              </p>
815
816              <p>
817                This includes:
818              </p>
819
820              <ul style="display: inline-block; text-align: left;">
821
822                <li>
823                  the full name and contact details of the person who may be
824                  vulnerable;
825                </li>
826
827                <li>
828                  your Hero customer or account details;
829                </li>
830
831                <li>
832                  the residential address where the Hero service is used;
833                </li>
834
835                <li>
836                  details of anyone applying on the person's behalf;
837                </li>
838
839                <li>
840                  whether the relevant circumstance relates to health,
841                  safety or disability;
842                </li>
843
844                <li>
845                  whether the circumstance is temporary or permanent;
846                </li>
847
848                <li>
849                  confirmation that there is not already another suitable
850                  way to contact 111 during a power failure; and
851                </li>
852
853                <li>
854                  appropriate evidence or the details of a nominated person
855                  who may verify the relevant circumstances.
856                </li>
857
858              </ul>
859
860              <p>
861                Information provided as part of an application will be stored
862                by Hero and may be shared with relevant third parties where
863                necessary for us to provide and manage the service and the
864                appropriate means of contacting 111.
865              </p>
866
867            </div>
868
869          </div>
870
871
872          <div class="col-lg-5 order-2 order-lg-2 d-flex align-items-center"
873               data-aos="zoom-out">
874
875            <div class="icon-box text-center w-100 p-4">
876
877              <i class="bi bi-lock"
878                 style="font-size: 4rem;"></i>
879
880              <h3 class="mt-3">Your Information</h3>
881
882              <p>
883                We only request information needed to assess and manage
884                vulnerable consumer support and handle it in accordance with
885                our privacy obligations.
886              </p>
887
888            </div>
889
890          </div>
891
892        </div>
893
894      </div>
895
896    </section>
897
898
899    <!-- If accepted -->
900    <section id="accepted" class="section">
901
902      <div class="container"
903           data-aos="fade-up">
904
905        <div class="row justify-content-center">
906
907          <div class="col-lg-10">
908
909            <div class="section-title">
910
911              <h2>If Your Application Is Accepted</h2>
912
913              <p>
914                We will confirm that the person is considered a vulnerable
915                consumer of Hero and explain the next steps.
916              </p>
917
918            </div>
919
920
921            <div class="row gy-3">
922
923              <div class="col-md-4">
924
925                <div class="icon-box text-center h-100">
926
927                  <i class="bi bi-gift"></i>
928
929                  <h4>No Cost</h4>
930
931                  <p>
932                    An appropriate means of contacting 111 will be supplied
933                    at no cost to the vulnerable consumer.
934                  </p>
935
936                </div>
937
938              </div>
939
940
941              <div class="col-md-4">
942
943                <div class="icon-box text-center h-100">
944
945                  <i class="bi bi-clock-history"></i>
946
947                  <h4>Eight-Hour Minimum</h4>
948
949                  <p>
950                    The solution supplied must be able to operate at the
951                    premises for a continuous eight-hour period during a
952                    power failure when used and maintained as instructed.
953                  </p>
954
955                </div>
956
957              </div>
958
959
960              <div class="col-md-4">
961
962                <div class="icon-box text-center h-100">
963
964                  <i class="bi bi-tools"></i>
965
966                  <h4>Supported by Hero</h4>
967
968                  <p>
969                    Hero will provide operating instructions and support,
970                    maintain and periodically check the supplied solution
971                    while required.
972                  </p>
973
974                </div>
975
976              </div>
977
978            </div>
979
980
981            <div class="mt-4">
982
983              <p>
984                The appropriate solution will depend on the person's
985                circumstances. For example, where suitable mobile coverage is
986                available, a mobile solution may be appropriate. Where mobile
987                coverage is unavailable or unsuitable, another solution may
988                be required.
989              </p>
990
991            </div>
992
993          </div>
994
995        </div>
996
997      </div>
998
999    </section>
1000
1001
1002    <!-- Declined Application -->
1003    <section id="declined"
1004             class="pbx-features features section pb-0">
1005
1006      <div class="container">
1007
1008        <div class="row gy-4 features-item">
1009
1010          <div class="col-lg-12"
1011               data-aos="fade-up">
1012
1013            <div class="section-title">
1014
1015              <h2>If Your Application Is Declined</h2>
1016
1017              <p>
1018                Hero will explain the reason why your application has been
1019                declined and provide enough information for you to understand
1020                the decision.
1021              </p>
1022
1023              <p>
1024                An application may, for example, be declined where the person
1025                already has an appropriate means of contacting 111 that can
1026                operate for the required period during a power failure.
1027              </p>
1028
1029              <p>
1030                If you disagree with our decision, you may raise the matter
1031                with Hero and may also use the dispute resolution process
1032                described below.
1033              </p>
1034
1035            </div>
1036
1037          </div>
1038
1039        </div>
1040
1041      </div>
1042
1043    </section>
1044
1045
1046    <!-- Complaints -->
1047    <section id="complaints"
1048             class="section why-us">
1049
1050      <div class="container-fluid">
1051
1052        <div class="row gy-4">
1053
1054          <div class="col-lg-7 d-flex flex-column justify-content-center">
1055
1056            <div class="content px-xl-5 mt-5"
1057                 data-aos="fade-up">
1058
1059              <h3>
1060                <strong>Questions, Concerns or Complaints</strong>
1061              </h3>
1062
1063              <p>
1064                If you have a question about 111 calling, vulnerable consumer
1065                support, an application, or Hero's responsibilities under the
1066                Commission 111 Contact Code, please contact us first and we
1067                will try to resolve the matter with you.
1068              </p>
1069
1070            </div>
1071
1072
1073            <div class="faq-container px-xl-5"
1074                 data-aos="fade-up"
1075                 data-aos-delay="200">
1076
1077
1078              <div class="faq-item faq-active">
1079
1080                <h3>Contact Hero Internet</h3>
1081
1082                <div class="faq-content">
1083
1084                  <p>
1085                    <strong>Email:</strong>
1086                    <a href="mailto:[email protected]">[email protected]</a>
1087                  </p>
1088
1089                  <p>
1090                    <strong>Phone:</strong>
1091                    <a href="tel:+6492420001">+64 9 242 0001</a>
1092                  </p>
1093
1094                </div>
1095
1096                <i class="faq-toggle bi bi-chevron-right"></i>
1097
1098              </div>
1099
1100
1101              <div class="faq-item">
1102
1103                <h3>Telecommunications Dispute Resolution (TDR)</h3>
1104
1105                <div class="faq-content">
1106
1107                  <p>
1108                    If a dispute about rights or obligations under the
1109                    111 Contact Code cannot be resolved with Hero, it may
1110                    be referred to Telecommunications Dispute Resolution
1111                    (TDR).
1112                  </p>
1113
1114                  <p>
1115                    TDR is a free and independent service for resolving
1116                    disputes between telecommunications customers and
1117                    their providers.
1118                  </p>
1119
1120                  <p>
1121                    <a href="https://www.tdr.org.nz/"
1122                       target="_blank"
1123                       rel="noopener">
1124                      Visit tdr.org.nz
1125                    </a>
1126                  </p>
1127
1128                  <p>
1129                    Free phone:
1130                    <a href="tel:0508989898">0508 98 98 98</a>
1131                  </p>
1132
1133                </div>
1134
1135                <i class="faq-toggle bi bi-chevron-right"></i>
1136
1137              </div>
1138
1139
1140              <div class="faq-item">
1141
1142                <h3>Commerce Commission</h3>
1143
1144                <div class="faq-content">
1145
1146                  <p>
1147                    You may also make a complaint to the Commerce Commission
1148                    about Hero's compliance with the Commission 111 Contact
1149                    Code.
1150                  </p>
1151
1152                  <p>
1153                    The primary method for resolving an individual dispute
1154                    about rights and obligations under the Code is through
1155                    the industry dispute resolution process.
1156                  </p>
1157
1158                  <p>
1159                    <a href="https://www.comcom.govt.nz/regulated-industries/telecommunications/telecommunications-for-consumers/commission-111-contact-code/"
1160                       target="_blank"
1161                       rel="noopener">
1162                      Commerce Commission – 111 Contact Code
1163                    </a>
1164                  </p>
1165
1166                  <p>
1167                    Free phone:
1168                    <a href="tel:0800943600">0800 943 600</a>
1169                  </p>
1170
1171                </div>
1172
1173                <i class="faq-toggle bi bi-chevron-right"></i>
1174
1175              </div>
1176
1177
1178            </div>
1179
1180          </div>
1181
1182
1183          <div class="col-lg-5 order-1 order-lg-2 why-us-img">
1184
1185            <div class="d-flex align-items-center justify-content-center h-100 p-5"
1186                 data-aos="zoom-in">
1187
1188              <div class="text-center">
1189
1190                <i class="bi bi-chat-square-text"
1191                   style="font-size: 7rem;"></i>
1192
1193                <h3 class="mt-4">
1194                  Talk to us
1195                </h3>
1196
1197                <p>
1198                  If you're unsure whether you or someone at your premises
1199                  may qualify, contact Hero and we'll help explain the process.
1200                </p>
1201
1202              </div>
1203
1204            </div>
1205
1206          </div>
1207
1208        </div>
1209
1210      </div>
1211
1212    </section>
1213
1214
1215    <!-- Useful Links -->
1216    <section id="resources"
1217             class="offerings section">
1218
1219      <div class="container section-title"
1220           data-aos="fade-up">
1221
1222        <h2>Further Information</h2>
1223
1224        <p>
1225          More information about emergency calling and the 111 Contact Code
1226          is available from the following organisations.
1227        </p>
1228
1229      </div>
1230
1231
1232      <div class="container"
1233           data-aos="fade-up">
1234
1235        <div class="row gx-3 gy-3">
1236
1237          <div class="col-md-6 col-lg-4">
1238
1239            <div class="icon-box">
1240
1241              <i class="bi bi-bank"></i>
1242
1243              <h4>Commerce Commission</h4>
1244
1245              <p>
1246                Read more about the Commission 111 Contact Code and the
1247                rights of vulnerable consumers.
1248              </p>
1249
1250              <p>
1251                <a href="https://www.comcom.govt.nz/regulated-industries/telecommunications/telecommunications-for-consumers/commission-111-contact-code/"
1252                   target="_blank"
1253                   rel="noopener">
1254                  Learn more
1255                </a>
1256              </p>
1257
1258            </div>
1259
1260          </div>
1261
1262
1263          <div class="col-md-6 col-lg-4">
1264
1265            <div class="icon-box">
1266
1267              <i class="bi bi-people"></i>
1268
1269              <h4>Telecommunications Forum</h4>
1270
1271              <p>
1272                The New Zealand Telecommunications Forum provides consumer
1273                information about home phone technology and emergency calling.
1274              </p>
1275
1276              <p>
1277                <a href="https://www.tcf.org.nz/"
1278                   target="_blank"
1279                   rel="noopener">
1280                  Visit TCF
1281                </a>
1282              </p>
1283
1284            </div>
1285
1286          </div>
1287
1288
1289          <div class="col-md-6 col-lg-4">
1290
1291            <div class="icon-box">
1292
1293              <i class="bi bi-chat-left-dots"></i>
1294
1295              <h4>TDR</h4>
1296
1297              <p>
1298                Telecommunications Dispute Resolution is a free and
1299                independent dispute resolution service.
1300              </p>
1301
1302              <p>
1303                <a href="https://www.tdr.org.nz/"
1304                   target="_blank"
1305                   rel="noopener">
1306                  Visit TDR
1307                </a>
1308              </p>
1309
1310            </div>
1311
1312          </div>
1313
1314        </div>
1315
1316      </div>
1317
1318    </section>
1319
1320
1321    <!-- CTA -->
1322    <section id="call-to-action"
1323             class="call-to-action section">
1324
1325      <div class="container">
1326
1327        <div class="row"
1328             data-aos="zoom-in"
1329             data-aos-delay="100">
1330
1331          <div class="col-xl-9 text-center text-xl-start">
1332
1333            <h3>Think you or someone at your premises may qualify?</h3>
1334
1335            <p>
1336              Complete our vulnerable consumer application or contact Hero
1337              and we'll help you through the process.
1338            </p>
1339
1340          </div>
1341
1342
1343          <div class="col-xl-3 cta-btn-container text-center">
1344
1345            <a class="cta-btn align-middle"
1346               href="/111-application.php">
1347              Apply Now
1348            </a>
1349
1350          </div>
1351
1352        </div>
1353
1354      </div>
1355
1356    </section>
1357
1358
1359    <!-- Contact Form Include -->
1360    <section id="contact" class="contact section">
1361
1362  <!-- Section Title -->
1363  <div class="container section-title" data-aos="fade-up">
1364    <h2>Contact</h2>
1365    <p>Have questions? Please contact us using any of the options below. </p>
1366  </div><!-- End Section Title -->
1367
1368  <div class="container" data-aos="fade-up" data-aos-delay="100">
1369
1370    <div class="row gy-4">
1371
1372      <div class="col-lg-5">
1373
1374        <div class="info-wrap">
1375          <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="200">
1376            <i class="bi bi-geo-alt flex-shrink-0"></i>
1377            <div>
1378              <h3>Address</h3>
1379              <p>Level 9, 220 Queen Street, Auckland 1010, New Zealand</p>
1380            </div>
1381          </div><!-- End Info Item -->
1382
1383          <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="300">
1384            <i class="bi bi-telephone flex-shrink-0"></i>
1385            <div>
1386              <h3>Call Us in New Zealand</h3>
1387              <p>0800 YOUR HERO (0800 968 743)</p>
1388            </div>
1389          </div><!-- End Info Item -->
1390
1391          <div class="info-item d-flex" data-aos="fade-up" data-aos-delay="400">
1392            <i class="bi bi-telephone flex-shrink-0"></i>
1393            <div>
1394              <h3>Call Us from Overseas</h3>
1395              <p>+64 9 242 0001</p><br />
1396
1397<style>
1398  iframe[data-hero-dialer-frame]{
1399    background: transparent !important;
1400    background-color: transparent !important;
1401    box-shadow: none !important;
1402    border: 0 !important;
1403  }
1404</style>
1405
1406<script src="https://portal.hero.co.nz/api/dialer-embed.js" defer></script>
1406
1407
1408<p><button data-hero-dialer data-agentid="46" data-agenttoken="8100001964caa2b637e0a7becdc26379e4c54cba6baf33b15baca59bbe7557b087b8092ee64e10076ece97e44f5af0a5e05589b1ae426027c1d12cfba5bb7ff0fb2efc9a" style="all:unset; display:inline-flex; align-items:center; gap:.5rem; background:#0b1320; color:#fff; padding:.6rem 1rem; border-radius:999px; box-shadow:0 6px 16px rgba(0,0,0,.25); cursor:pointer; font:600 14px/1.2 system-ui"><span>📞</span> <span>Call support</span></button></p>
1409            </div>
1410          </div><!-- End Info Item -->
1411          <iframe src="https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6210.824143037537!2d174.7648554481477!3d-36.84924838207428!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x6d0d4719d1d6da1d%3A0x2c4a53fe9363054c!2sHero%20Internet%20Ltd!5e0!3m2!1sen!2sus!4v1719425442239!5m2!1sen!2sus" frameborder="0" style="border:0; width: 100%; height: 270px;" allowfullscreen="" loading="lazy" referrerpolicy="no-referrer-when-downgrade"></iframe>
1412          <!-- <iframe src="https://www.google.com/maps/embed?pb=!1m14!1m8!1m3!1d48389.78314118045!2d-74.006138!3d40.710059!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x89c25a22a3bda30d%3A0xb89d1fe6bc499443!2sDowntown%20Conference%20Center!5e0!3m2!1sen!2sus!4v1676961268712!5m2!1sen!2sus" frameborder="0" style="border:0; width: 100%; height: 270px;" allowfullscreen="" loading="lazy" referrerpolicy="no-referrer-when-downgrade"></iframe> -->
1413        </div>
1414      </div>
1415
1416  <div class="col-lg-7">
1417    <form action="forms/contact.php" method="post" class="php-email-form" data-aos="fade-up" data-aos-delay="200">
1418      <div class="row gy-4">
1419
1420        <div class="form-group d-none">
1421          <input type="text" class="form-control" name="first_name">
1422          <div class="validate"></div>
1423        </div>
1424
1425        <div class="col-md-6">
1426          <label for="name-field" class="pb-2">Your Name</label>
1427          <input type="text" name="name" id="name-field" class="form-control" required>
1428        </div>
1429
1430        <div class="col-md-6">
1431          <label for="email-field" class="pb-2">Your Email</label>
1432          <input type="email" class="form-control" name="email" id="email-field" required>
1433        </div>
1434
1435        <div class="col-md-12">
1436          <label for="subject-field" class="pb-2">Subject</label>
1437          <input type="text" class="form-control" name="subject" id="subject-field" required>
1438        </div>
1439
1440        <div class="col-md-12">
1441          <label for="message-field" class="pb-2">Message</label>
1442          <textarea class="form-control" name="message" rows="10" id="message-field" required></textarea>
1443        </div>
1444
1445        <div class="col-md-12 text-center">
1446          <div class="loading">Loading</div>
1447          <div class="error-message"></div>
1448          <div class="sent-message">Your message has been sent. Thank you!</div>
1449
1450          <!-- reCAPTCHA widget -->
1451          <div id="recaptcha-box" class="text-center mb-3">
1452            <!-- Replace with YOUR site key -->
1453            <div class="g-recaptcha" data-sitekey="6LeBvJUUAAAAABKsmu-Ht1PGIaZ_Dxve6LCO-WNQ" data-theme="light"></div>
1454          </div>
1455          <div id="recaptcha-alert" class="alert-box"></div>
1456
1457          <button type="submit">Send Message</button>
1458        </div>
1459
1460      </div>
1461    </form>
1462  </div>
1463
1464    </div>
1465
1466  </div>
1467
1468</section><!-- /Contact Section -->
vendor: 83 bytes, lines 1468-1474
1468
1469
1470<script src="https://www.google.com/recaptcha/api.js" async defer></script>
1471
1472
1473
1474  
1474</main>
1475
1476
1477  <footer id="footer" class="footer">
1478
1479
1480    <div class="container footer-top">
1481      <div class="row gy-4">
1482        <div class="col-lg-3 col-md-12 footer-about text-center text-lg-start">
1483
1484          <a href="index.html" class="logo d-flex align-items-center justify-content-center justify-content-lg-start me-auto">
1485            <!-- Uncomment the line below if you also wish to use an image logo -->
1486            <img src="assets/img/logo.png" alt="">
1487          </a>
1488          <div class="footer-contact pt-3">
1489            <!-- <p>Hero Internet Limited</p> -->
1490            <p>Level 9, 220 Queen Street</p>
1491            <p>Auckland 1010</p>
1492            <p>New Zealand</p>
1493            <p class="mt-3"><strong>Phone:</strong> <span>+64 9 242 0001</span></p>
1494            <p><strong>Email:</strong> <span>[email protected]</span></p>
1495          </div>
1496          
1497          <div class="social-links d-flex justify-content-center justify-content-lg-start">
1498            <a href="https://x.com/herointernetnz/"><i class="bi bi-twitter-x"></i></a>
1499            <a href="https://www.facebook.com/herointernetnz"><i class="bi bi-facebook"></i></a>
1500            <!-- <a href=""><i class="bi bi-instagram"></i></a> -->
1501            <a href="https://www.linkedin.com/company/heronz/"><i class="bi bi-linkedin"></i></a>
1502          </div>
1503        </div>
1504        
1505        <hr class="d-lg-none">
1506        
1507        <div class="col-lg-3 col-md-4 footer-links">
1508          <h4>About Us</h4>
1509          <ul>
1510            <!-- <li><i class="bi bi-chevron-right"></i> <a href="#">Home</a></li> -->
1511            <li><i class="bi bi-chevron-right"></i> <a href="./index.html#business-phone-system">About Hero</a></li>
1512            <li><i class="bi bi-chevron-right"></i> <a href="./privacy-notice.html">Privacy Notice</a></li>
1513            <li><i class="bi bi-chevron-right"></i> <a href="./terms.html">Terms of Service</a></li>
1514          </ul>
1515          <br>
1516          <h4>Pricing</h4>
1517          <ul>
1518            <li><i class="bi bi-chevron-right"></i> <a href="./index.html#pricing">VoIP Phone Plans</a></li>
1519            <li><i class="bi bi-chevron-right"></i> <a href="./rates.html">Calling Rates</a></li>
1520          </ul>
1521        </ul>
1522        <br>
1523        <h4>Partners</h4>
1524        <ul>
1525          <li><i class="bi bi-chevron-right"></i> <a href="./partner-program.html">Partner Program</a></li>
1526          <li><i class="bi bi-chevron-right"></i> <a href="./hero-api.html">Developers</a></li>
1527          <li><i class="bi bi-chevron-right"></i> <a href="./integrations.html">Integrations</a></li>
1528        </ul>
1529      </div>
1530      
1531      <div class="col-lg-3 col-md-4 footer-links">
1532        <h4>Our Services</h4>
1533        <ul>
1534          <li><i class="bi bi-chevron-right"></i> <a href="./index.html#business-phone-system">VoIP Phone System</a></li>
1535          <li><i class="bi bi-chevron-right"></i> <a href="./ai-voice.html">Hero AI Voice</a></li>
1536          <li><i class="bi bi-chevron-right"></i> <a href="./cloud-pbx.html">Cloud PBX</a></li>
1537          <li><i class="bi bi-chevron-right"></i> <a href="./sip-trunks.html">SIP Trunks</a></li>
1538          <li><i class="bi bi-chevron-right"></i> <a href="./phone-numbers.html">Phone Numbers (DID's)</a></li>
1539          <li><i class="bi bi-chevron-right"></i> <a href="./unlimited-broadband.html">Unlimited Broadband</a></li>
1540          <li><i class="bi bi-chevron-right"></i> <a href="./web-conferencing.html">Web Conferencing</a></li>
1541          <li><i class="bi bi-chevron-right"></i> <a href="./microsoft-teams-calling.html">Microsoft Teams Calling</a></li>
1542          <li><i class="bi bi-chevron-right"></i> <a href="./zoho-crm-integration.html">Zoho CRM Integration</a></li>
1543          <li><i class="bi bi-chevron-right"></i> <a href="./sms-gateway.html">SMS Gateway</a></li>
1544          <li><i class="bi bi-chevron-right"></i> <a href="./downloads.html">Softphone Applications</a></li>
1545        </ul>
1546      </div>
1547      
1548      <div class="col-lg-3 col-md-4 footer-links">
1549        <h4>Support</h4>
1550        <ul>
1551          <li><i class="bi bi-chevron-right"></i> <a href="https://herointernet.supporthero.io/content/">Help Centre</a></li>
1552          <li><i class="bi bi-chevron-right"></i> <a href="https://hero.statuspage.io/">Network Status</a></li>
1553          <li><i class="bi bi-chevron-right"></i> <a target="_blank" href="https://herointernet.supporthero.io/article/show/118900-what-are-the-generic-sip-settings-for-connecting-a-sip-compliant-device-to-your-service">SIP Settings</a></li>
1554          <li><i class="bi bi-chevron-right"></i> <a href="./index.html#contact">Contact Us</a></li>
1555          </ul>
1556          <br>
1557          <h4>Guides</h4>
1558          <ul>
1559            <li><i class="bi bi-chevron-right"></i> <a href="./configuration-guides.html">Phone Provisioning Guides</a></li>
1560            <li><i class="bi bi-chevron-right"></i> <a href="./asterisk.html">
1560Asterisk Configuration Guide</a></li>
1561            <li><i class="bi bi-chevron-right"></i> <a href="./3cx.html">3CX Configuration Guide</a></li>
1562          </ul>
1563          <br>
1564          <h4>Buy VoIP Phones</h4>
1565          <ul>
1566            <li><i class="bi bi-chevron-right"></i> <a href="./shop.php?browse=all">Hero Online Store</a></li>
1567          </ul>
1568        </div>
1569
1570      </div>
1571    </div>
1572
1573    <div class="container copyright text-center mt-4">
1574      <p>© <span>Copyright</span> <strong class="px-1 sitename">Hero Internet Ltd.</strong> <span> All Rights Reserved 2024</span></p>
1575      <div class="credits">
1576
1577      </div>
1578    </div>
1579
1580  </footer>
1581
1582<script src='https://portal.hero.co.nz/api/embed.js?v=2026-02-09-1&agenttoken=8100001964caa2b637e0a7becdc26379e4c54cba6baf33b15baca59bbe7557b087b8092ee64e10076ece97e44f5af0a5e05589b1ae426027c1d12cfba5bb7ff0fb2efc9a&agentid=46&theme=dark&buttontext=💬%20AI'></script>
vendor: 1 bytes, line 1582
1582
1583<script src="https://6vk0zngymbp3.statuspage.io/embed/script.js"></script>
1583
1584
1585  <!-- INFORMATION MODALS -->
1586
1587<!-- List of Cloud PBX Features -->
1588<div class="modal fade" id="cloud-pbx-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1589  <div class="modal-dialog">
1590    <div class="modal-content">
1591      <div class="modal-header">
1592        <h5 class="modal-title" id="exampleModalLabel">What Cloud PBX features are available with Hero Internet?</h5>
1593        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1594      </div>
1595      <div class="modal-body">
1596        <ul>
1597          <li>Call Forwarding</li>
1598          <li>Caller ID</li>
1599          <li>Caller Privacy Options</li>
1600          <li>Voice Quality Options</li>
1601          <li>Call Recording (Stored in UK)</li>
1602          <li>Voicemail</li>
1603          <li>Voicemail Transcription</li>
1604          <li>Auto Attendant IVR</li>
1605          <li>Global Address Book</li>
1606          <li>Simultaneous Ring</li>
1607          <li>Do Not Disturb</li>
1608          <li>Call Waiting</li>
1609          <li>Call Rejection Options</li>
1610          <li>Call Screening</li>
1611          <li>Group Call Pickup</li>
1612          <li>Call Queuing</li>
1613          <li>Hunt Groups</li>
1614          <li>Geographic Forwarding</li>
1615          <li>Missed Call Notifications</li>
1616          <li>Network Call Forward</li>
1617          <li>Intercom</li>
1618          <li>Fax to Email</li>
1619          <li>Caller Tunes</li>
1620          <li>Authorisation PIN Code</li>
1621          <li>Speed Dial</li>
1622          <li>Call Privacy</li>
1623          <li>Last Number Redial</li>
1624          <li>Call Return</li>
1625          <li>Dial Plan Options</li>
1626          <li>Call Barring</li>
1627          <li>Call Parking</li>
1628          <li>Remote Call Back</li>
1629          <li>Remote Dial Tone</li>
1630          <li>Call Transfers</li>
1631          <li>Music on Hold</li>
1632          <li>Time Based Rules</li>
1633          <li>Web Conferencing</li>
1634          <li>Phone Conferencing</li>
1635          <li>Unified Communications</li>
1636          <li>Line Monitoring</li>
1637          <li>SMS Notification</li>
1638        </ul>
1639        
1640        <p>An description of each Cloud PBX feature can be found on our <a href="./cloud-pbx.html" target="_blank">Cloud PBX</a> page</p>
1641
1642      </div>
1643    </div>
1644  </div>
1645</div>
1646
1647
1648<!-- List of AI Features -->
1649<div class="modal fade" id="ai-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1650  <div class="modal-dialog">
1651    <div class="modal-content">
1652      <div class="modal-header">
1653        <h5 class="modal-title" id="exampleModalLabel">What AI Voice features are available with Hero Internet?</h5>
1654        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1655      </div>
1656      <div class="modal-body">
1657        <ul>
1658          <li>Call Transcription</li>
1659          <li>Call Sentiment Analysis</li>
1660          <li>Voice Activated Attendants</li>
1661          <li>Automatic Language Translation</li>
1662          <li>Voicemail Transcription</li>
1663          <li>Test to Speech Generator</li>
1664          <li>Transcription Alerts</li>
1665        </ul>
1666        <p>An description of each AI Voice feature can be found on our <a href="./ai-voice.html" target="_blank">AI Voice</a> page</p>
1667
1668      </div>
1669    </div>
1670  </div>
1671</div>
1672
1673<!-- List of countries in World calling bundle -->
1674
1675<div class="modal fade" id="bundled-countries-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1676  <div class="modal-dialog">
1677    <div class="modal-content">
1678      <div class="modal-header">
1679        <h5 class="modal-title" id="exampleModalLabel">Countries included in Hero Internet calling plans</h5>
1680        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1681      </div>
1682      <div class="modal-body">
1683       
1684        <ul>
1685          <li>Andorra (Fixed)</li>
1686          <li>Argentina (Fixed)</li>
1687          <li>Australia (Fixed)</li>
1688          <li>Australia (Mobile)</li>
1689          <li>Bangladesh (Fixed)</li>
1690          <li>Bangladesh (Mobile)</li>
1691          <li>Bermuda (Fixed)</li>
1692          <li>Bermuda (Mobile)</li>
1693          <li>Brazil (Fixed)</li>
1694          <li>Brazil (Mobile)</li>
1695          <li>Brunei (Fixed)</li>
1696          <li>Brunei (Mobile)</li>
1697          <li>Bulgaria (Fixed)</li>
1698          <li>
1698Canada (Fixed)</li>
1699          <li>China (Fixed)</li>
1700          <li>China (Mobile)</li>
1701          <li>Costa Rica (Fixed)</li>
1702          <li>Czech Republic (Fixed)</li>
1703          <li>Denmark (Fixed)</li>
1704          <li>Denmark (Mobile)</li>
1705          <li>Estonia (Fixed)</li>
1706          <li>France (Fixed)</li>
1707          <li>Germany (Fixed)</li>
1708          <li>Germany (Mobile)</li>
1709          <li>Greece (Fixed)</li>
1710          <li>Guadeloupe - French (Fixed)</li>
1711          <li>Guam (Fixed)</li>
1712          <li>Guiana - French (Fixed)</li>
1713          <li>Hong Kong (Fixed)</li>
1714          <li>Hong Kong (Mobile)</li>
1715          <li>Iceland (Fixed)</li>
1716          <li>Iceland (Mobile)</li>
1717          <li>India (Fixed)</li>
1718          <li>India (Mobile)</li>
1719          <li>Ireland - Republic (Fixed)</li>
1720          <li>Ireland - Republic (Mobile)</li>
1721          <li>Italy (Fixed)</li>
1722          <li>Japan (Fixed)</li>
1723          <li>Korea - South (Fixed)</li>
1724          <li>Korea - South (Mobile)</li>
1725          <li>Malaysia (Fixed)</li>
1726          <li>Malaysia (Mobile)</li>
1727          <li>Martinique (Fixed)</li>
1728          <li>Mexico (Fixed)</li>
1729          <li>Mongolia (Fixed)</li>
1730          <li>Morocco (Fixed)</li>
1731          <li>New Zealand (Fixed)</li>
1732          <li>New Zealand (Mobile)</li>
1733          <li>Norway (Fixed)</li>
1734          <li>Panama (Fixed)</li>
1735          <li>Peru (Fixed)</li>
1736          <li>Poland (Fixed)</li>
1737          <li>Portugal (Fixed)</li>
1738          <li>Puerto Rico (Fixed)</li>
1739          <li>Romania (Fixed)</li>
1740          <li>Romania (Mobile)</li>
1741          <li>Russia (Fixed)</li>
1742          <li>San Marino (Fixed)</li>
1743          <li>Singapore (Fixed)</li>
1744          <li>Singapore (Mobile)</li>
1745          <li>Slovak Republic (Fixed)</li>
1746          <li>Slovenia (Fixed)</li>
1747          <li>Spain (Fixed)</li>
1748          <li>Sweden (Fixed)</li>
1749          <li>Switzerland (Fixed)</li>
1750          <li>Taiwan (Fixed)</li>
1751          <li>Thailand (Fixed)</li>
1752          <li>Thailand (Mobile)</li>
1753          <li>United Kingdom (Fixed)</li>
1754          <li>United Kingdom (Mobile)</li>
1755          <li>USA (Fixed)</li>
1756          <li>USA (Mobile)</li>
1757          <li>Venezuela (Fixed)</li>
1758          <li>Virgin Islands (Fixed)</li>
1759        </ul>
1760
1761      </div>
1762    </div>
1763  </div>
1764</div>
1765
1766<!-- Casual Calling Rates -->
1767
1768<div class="modal fade" id="call-rates-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1769  <div class="modal-dialog">
1770    <div class="modal-content">
1771      <div class="modal-header">
1772        <h5 class="modal-title" id="exampleModalLabel">Casual Calling Rates - <a target="_blank" href="./rates.html">Full list here</a></h5>
1773        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1774      </div>
1775      <div class="modal-body">
1776
1777        <h6>New Zealand</h6>
1778        <p>Landlines: 2c per minute <br>
1779           Mobile: 8c per minute
1780        </p>
1781        <h6>Australia</h6>
1782        <p>Landline: 3c per minute <br>
1783           Mobile: 8c per minute
1784        </p>
1785        <h6>United Kingdom</h6>
1786        <p>Landline: 3c per minute <br>
1787           Mobile: 5c per minute
1788        </p>
1789        <h6>United States</h6>
1790        <p>Landline: 3c per minute <br>
1791           Mobile: 3c per minute
1792        </p>
1793        <h6>Canada</h6>
1794        <p>Landline: 2c per minute <br>
1795           Mobile: 2c per minute
1796        </p>
1797
1798        <a target="_blank" href="./rates.html">See our full pricing list</a>
1799        <br>
1800        <br>
1801
1802      </div>
1803    </div>
1804  </div>
1805</div>
1806
1807
1808<!-- Calling channels explained model -->
1809
1810<div class="modal fade" id="calling-channel-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1811  <div class="modal-dialog">
1812    <div class="modal-content">
1813      <div class="modal-header">
1814        <h5 class="modal-title" id="exampleModalLabel">Calling Channels Explained</h5>
1815        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1816      </div>
1817      <div class="modal-body">
1818
1819        <p>The amount of calling channels (or trunks) you have, defines how many calls you can make or receive at one time. Think of them as phone lines.</p>
1820        <p>Hero Internet provides a complementary calling channel on every account and an additional channel for each phone number added. These channels are shared across the entire account.</p>
1821        <p><strong>Example:</strong> 5 phone numbers = 6 calling channels in total.</p>
1822        <p>Free extensions do not add to the channel count. If required, additional channels can be purchased for $2 each.</p>
1823          
1824      </div>
1825    </div>
1826  </div>
1827</div>
1828
1829<!-- Free extensions -->
1830
1831<div class="modal fade" id="extensions-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1832  <div class="modal-dialog">
1833    <div class="modal-content">
1834      <div class="modal-header">
1835        <h5 class="modal-title" id="exampleModalLabel">Free Extensions explained</h5>
1836        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1837      </div>
1838      <div class="modal-body">
1839
1840        <p>Hero Internet offers extensions at no additional cost. Extensions are internal numbers that can only be dialed within your local phone system.</p> <p>Extensions do not come with a Direct Inward Dial (DID) number and do not count toward your account’s calling channel limit.</p> <p>Extensions can be used within an IVR (Interactive Voice Response) system or call queue, and can also be linked to a DID on your account, enabling calls to and from the public switched telephone network (PSTN).</p>      </div>
1841    </div>
1842  </div>
1843</div>
1844
1845<!-- Cloud Line -->
1846
1847<div class="modal fade" id="cloud-line-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1848  <div class="modal-dialog">
1849    <div class="modal-content">
1850      <div class="modal-header">
1851        <h5 class="modal-title" id="exampleModalLabel">Cloud Line explained</h5>
1852        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1853      </div>
1854      <div class="modal-body">
1855          <p>
1855A Cloud Line is a phone number that comes with <a data-bs-toggle="modal" data-bs-target="#cloud-pbx-info" href="">ALL Cloud PBX features</a>, including Voicemail.</p>
1856          <p>Each Cloud Line adds one calling channel to your account.</p>
1857      </div>
1858    </div>
1859  </div>
1860</div>
1861
1862<!-- SIP Trunk Line -->
1863
1864<div class="modal fade" id="ddi-line-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1865  <div class="modal-dialog">
1866    <div class="modal-content">
1867      <div class="modal-header">
1868        <h5 class="modal-title" id="exampleModalLabel">DDI lines explained</h5>
1869        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1870      </div>
1871      <div class="modal-body">
1872          <p>A DDI Line is a phone number that does not include Cloud PBX features. These are typically used for connecting to PBX's.</p>
1873          <p>DDI lines do provide some limited features including:
1874            <ul>
1875              <li>Caller ID</li>
1876              <li>Call Forwarding</li>
1877              <li>Time Schedules</li>
1878            </ul>
1879          </p>
1880          <p>DDI Lines do not add any calling channels to your account.</p>
1881      </div>
1882    </div>
1883  </div>
1884</div>
1885
1886
1887<!-- Home Plan Included Features Modal -->
1888
1889<div class="modal fade" id="limited-features-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1890  <div class="modal-dialog">
1891    <div class="modal-content">
1892      <div class="modal-header">
1893        <h5 class="modal-title" id="exampleModalLabel">Features included with home plan</h5>
1894        <button type="button" class="btn-close modal-close" data-bs-dismiss="modal" aria-label="Close"></button>
1895      </div>
1896      <div class="modal-body">
1897        <h6>Caller ID</h6>
1898        <p>See the phone number of your incoming callers.</p>
1899        <h6>Call Forwarding</h6>
1900        <p>Forward all calls to your mobile phone. Pre-configure the system to do this at set times of the day or week, or forward calls on demand.</p>
1901        <h6>Call Screening</h6>
1902        <p>Block calls from anonymous phone numbers or at particular times of the day.</p>
1903        <h6>Do Not Disturb</h6>
1904        <p>Choose to send calls to Voicemail when you don't want to receieve calls</p>
1905        <br>
1906        <h6>plus many more</h6>
1907      </div>
1908    </div>
1909  </div>
1910</div>
1911
1912<!-- Free Trial explained model -->
1913
1914<div class="modal fade" id="free-trial-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1915  <div class="modal-dialog">
1916    <div class="modal-content">
1917      <div class="modal-header">
1918        <h5 class="modal-title" id="exampleModalLabel">Free Trial Explained</h5>
1919        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1920      </div>
1921      <div class="modal-body">
1922        <p>Hero Internet offers a free 30 day trial of our voice services.
1923        </p>
1924        <p>The trial <strong>includes one New Zealand phone number</strong> and <strong>60 minutes of calling</strong> to New Zealand landline and mobiles.</p>
1925        <p>All Cloud PBX features and AI Voice features are also included.</p>
1926        <p><strong>No credit card is required</strong>. At the end of the trial, your service will be automatically converted to a "Cloud Line" plan costing $4 + GST ($4.60 incl) per month.</p>
1927        <p>You may choose any local New Zealand phone number you like. When your trial concludes, you can choose to keep the phone number or to port a number that your already own to the Hero network. </p>
1928        <p>To take advantage of the free trial, <a href="./sign-up.php?order=default&plan=free-trial">sign up</a> and choose the "Free Trial Plan" when prompted.</p>
1929        <p class="note-bg"><strong>Please Note:</strong> Free trials are not available for Broadband connections, toll-free numbers or Microsoft Teams Calling.</p>
1930      </div>
1931    </div>
1932  </div>
1933</div>
1934
1935
1936<!-- Phone number types available model -->
1937
1938<div class="modal fade" id="phone-numbers-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1939  <div class="modal-dialog">
1940    <div class="modal-content">
1941      <div class="modal-header">
1942        <h5 class="modal-title" id="exampleModalLabel">Available Phone Number Types</h5>
1943        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1944      </div>
1945      <div class="modal-body">
1946        <p>Note: More information can be found about these number types on our <a href="./phone-numbers.html">phone numbers page</a>.</p>
1947        <p>Please <a href="./phone-numbers.html#contact">contact us</a> if the number type you are looking for is not listed.</p>
1948        <h6>New Zealand</h6>
1949        <p>Local Area <br>
1950           0800 Freephone<br>
1951           028 Numbers <br>
1952          </p>
1953          <h6>Australia</h6>
1954          <p>Local Area <br>
1955             1800 Freephone <br>
1956             1300 Non-Geographic <br>
1957             1900 Premium Rate</p>
1958          <h6>United Kingdom</h6>
1959          <p>Local Area <br>
1960             030 Non-Geographic <br>
1961             0800 Freephone <br>
1962          </p>
1963          <h6>United States</h6>
1964          <h6>Canada</h6>
1965      </div>
1966    </div>
1967  </div>
1968</div>
1969
1970
1971<!-- Pricing Terms information modal -->
1972
1973<div class="modal fade" id="voice-pricing-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1974  <div class="modal-dialog modal-lg">
1975    <div class="modal-content">
1976      <div class="modal-header">
1977        <h5 class="modal-title" id="exampleModalLabel">VoIP Plan Pricing Terms</h5>
1978        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
1979      </div>
1980      <div class="modal-body">
1981        <ul>
1982          <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks.</li>
1983          <li>Free trial includes one NZ local phone number and 60 minutes of calling to New Zealand landlines or mobiles. For more details, <a data-bs-toggle="modal" data-bs-target="#free-trial-info" href="">click here</a>.</li>
1984          <li>Destinations included in bundled minutes are subject to change.</li>
1985          <li>Bundled minutes do not rollover to the next monthly bill cycle.</li>
1986          <li>Incoming calls are free of charge, with the exception of incoming calls to Toll Free numbers (0800, 1800, etc)</li>
1987          <li>Hero Internet to Hero Internet (On-net) calls are also free</li>
1988        </ul>
1989      </div>
1990    </div>
1991  </div>
1992</div>
1993
1994
1995<!-- Number porting information modal -->
1996
1997<div class="modal fade" id="number-porting-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
1998  <div class="modal-dialog">
1999    <div class="modal-content">
2000      <div class="modal-header">
2001        <h5 class="modal-title" id="exampleModalLabel">Number Porting</h5>
2002        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2003      </div>
2004      <div class="modal-body">
2005        <ul>
2006
2007          <li>Porting of your current phone number can be requested within our web portal - <a target="_blank" href="https://herointernet.supporthero.io/article/show/118889-number-porting-how-to-move-existing-numbers-to-hero-internet">more details here.</a></li>
2008          <li>Number porting is charged at $10 (11.50 incl GST) per number for local and national NZ numbers.</li>
2009          <li>Toll free number ports are charged at $45 ($51.75 incl GST) per number.</li>
2010        </ul>
2011      </div>
2012    </div>
2013  </div>
2014</div>
2015
2016<!-- Call Recording info -->
2017
2018<div class="modal fade" id="call-recording-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2019  <div class="modal-dialog">
2020    <div class="modal-content">
2021      <div class="modal-header">
2022        <h5 class="modal-title" id="exampleModalLabel">Call Recording Information</h5>
2023        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2024      </div>
2025      <div class="modal-body">
2026       <p>Call Recordings are available free with any Microsoft Teams Calling plan. </p>
2027       <p>Recordings can be stored for up to 7 years and include Basic AI Voice features like Call Transcription and Sentiment analysis</p>
2028      </div>
2029    </div>
2030  </div>
2031</div>
2032
2033<!-- Teams Lite terms info -->
2034
2035<div class="modal fade" id="teams-lite-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2036  <div class="modal-dialog modal-lg">
2037    <div class="modal-content">
2038      <div class="modal-header">
2039        <h5 class="modal-title" id="exampleModalLabel">Teams Lite Terms</h5>
2040        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2041      </div>
2042      <div class="modal-body">
2043        <ul>
2044          <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks</li>
2045          <li>Bundled minutes do not rollover to the next monthly bill cycle</li>
2046          <li>Destinations included in bundled minutes are subject to change.</li>
2047          <li>Bundled minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)</li>
2048          <li>Free trials are not available for Hero Teams Calling.</li>
2049        </ul>  
2050      </div>
2051    </div>
2052  </div>
2053</div>
2054
2055<!-- Teams unlimited terms info -->
2056
2057<div class="modal fade" id="teams-unlimited-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2058  <div class="modal-dialog modal-lg">
2059    <div class="modal-content">
2060      <div class="modal-header">
2061        <h5 class="modal-title" id="exampleModalLabel">Teams Unlimited Terms</h5>
2062        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2063      </div>
2064      <div class="modal-body">
2065        <ul>
2066          <li>All prices are in NZ Dollars, exclude GST and are charged in one minute blocks</li>
2067          <li>Destinations included in unlimited minutes are subject to change.</li>
2068          <li>Unlimited minutes exclude special numbers (directory assistance) and premium numbers (e.g. 0900)</li>
2069          <li>Reasonable usage policy applies for Unlimited calling lines</li>
2070          <li>Unlimited calling bundles are for standard 'person to person' calling</li>
2071          <li>Unlimited calling is not to be used for outbound call centres, automatic dialers, continuous call forwarding or any other activity we consider to be unreasonable use</li>
2072          <li>Calling bundles specifically for call centres are available. Please contact us for further details</li>
2073          <li>Free trials are not available for Hero Teams Calling.</li>
2074        </ul>  
2075      </div>
2076    </div>
2077  </div>
2078</div>
2079
2080<!-- Number porting information modal -->
2081
2082<div class="modal fade" id="number-porting-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2083  <div class="modal-dialog">
2084    <div class="modal-content">
2085      <div class="modal-header">
2086        <h5 class="modal-title" id="exampleModalLabel">Number Porting</h5>
2087        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2088      </div>
2089      <div class="modal-body">
2090        <ul>
2091
2092          <li>Porting of your current phone number can be requested within our web portal - <a target="_blank" href="https://herointernet.supporthero.io/article/show/118889-number-porting-how-to-move-existing-numbers-to-hero-internet">more details here.</a></li>
2093          <li>Number porting is charged at $10 (11.50 incl GST) per number for local and national NZ numbers.</li>
2094          <li>Toll free number ports are charged at $45 ($51.75 incl GST) per number.</li>
2095        </ul>
2096      </div>
2097    </div>
2098  </div>
2099</div>
2100
2101<!-- Wholesale Setup Cost Explained explained model -->
2102
2103<div class="modal fade" id="billing-system-price" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2104  <div class="modal-dialog">
2105    <div class="modal-content">
2106      <div class="modal-header">
2107        <h5 class="modal-title" id="exampleModalLabel">Wholesale Setup Cost Explained</h5>
2108        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2109      </div>
2110      <div class="modal-body">
2111        <ul>
2112          <li>Setup of your wholesale web portal is free when using your own billing system</li>
2113          <li>Cost of setup for Hero Internet's billing system is $250 + GST (one off cost)</li>
2114        </ul>
2115      </div>
2116    </div>
2117  </div>
2118</div>
2119
2120<!-- Static IP Explained modal -->
2121
2122<div class="modal fade" id="static-ip-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2123  <div class="modal-dialog">
2124    <div class="modal-content">
2125      <div class="modal-header">
2126        <h5 class="modal-title" id="exampleModalLabel">IP Addresses Explained</a></h5>
2127        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2128      </div>
2129      <div class="modal-body">
2130        <p>All Hero Internet Fibre, Fixed Wireless and xDSL connections come with a free public IPv4 address, meaning that no Network Address Translation (NAT) is used on the connection.
2131          <br> <br>
2132          Static IP addresses are also available at an additional cost of $5 per month ($5.75 incl GST).
2133        </p>
2134      </div>
2135    </div>
2136  </div>
2137</div>
2138
2139<!-- Business SLA explained Model -->
2140
2141<div class="modal fade" id="business-sla-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2142  <div class="modal-dialog">
2143    <div class="modal-content">
2144      <div class="modal-header">
2145        <h5 class="modal-title" id="exampleModalLabel">Business SLA Explained</a></h5>
2146        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2147      </div>
2148      <div class="modal-body">
2149        <p>
2149Business SLA provided according to Chorus service levels. For more details, <a target="_blank" href="https://sp.chorus.co.nz/product/small-business-fibre/service-levels">click here</a>.</p>
2150
2151      </div>
2152    </div>
2153  </div>
2154</div>
2155
2156<!-- Business Fibre Terms -->
2157
2158<div class="modal fade" id="business-fibre-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2159  <div class="modal-dialog modal-lg">
2160    <div class="modal-content">
2161      <div class="modal-header">
2162        <h5 class="modal-title" id="exampleModalLabel">Business Broadband Terms</a></h5>
2163        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2164      </div>
2165      <div class="modal-body">
2166        <ul>
2167          <li>All prices are in NZ Dollars and exclude GST</li>
2168          <li>Free trial is not available with Hero Broadband connections</li>
2169          <li>A one-off installation admin fee of $50 +GST ($57.50 inc GST) will also apply for new Fibre connections.</li>
2170          <li>Additional $10+ GST per month tail extension costs apply for fibre connections not supplied by Chorus or not in the Tuatahi (UFF) Waikato region.</li>
2171          <li>300M speeds only available on Chorus, Tuatahi (UFF) and Enable at this stage. Northpower and Unison connections operate at 100/20 and 100/100 speeds.</li>
2172          <li>The lowest speed plan for a business premises is 300M/300M. Additional installation fees may apply for business connections.
2173          </li>
2174        </ul>
2175
2176      </div>
2177    </div>
2178  </div>
2179</div>
2180
2181<!-- Residential Fibre Terms -->
2182
2183<div class="modal fade" id="res-fibre-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2184  <div class="modal-dialog modal-lg">
2185    <div class="modal-content">
2186      <div class="modal-header">
2187        <h5 class="modal-title" id="exampleModalLabel">Residential Broadband Terms</a></h5>
2188        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2189      </div>
2190      <div class="modal-body">
2191        <ul>
2192          <li>All prices are in NZ Dollars and exclude GST</li>
2193          <li>Free trial is not available with Hero Broadband connections</li>
2194          <li>A one-off installation admin fee of $50 +GST ($57.50 inc GST) will also apply for new Fibre connections.</li>
2195          <li>Additional $10+ GST per month tail extension costs apply for fibre connections not supplied by Chorus or not in the Tuatahi (UFF) Waikato region.</li>
2196          <li>300M speeds only available on Chorus, Tuatahi (UFF) and Enable at this stage. Northpower and Unison connections operate at 100/20 and 100/100 speeds.</li>
2197          <li>The Home Starter 50/10 pricing is only available on Chorus and Tuatahi Fibre. Enable, Northpower and Unison pricing retails at $75+GST</li>
2198        </li>
2199        </ul>      </div>
2200    </div>
2201  </div>
2202</div>
2203
2204<!-- 4G/dsl terms Terms -->
2205
2206<div class="modal fade" id="4g-terms-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2207  <div class="modal-dialog modal-lg">
2208    <div class="modal-content">
2209      <div class="modal-header">
2210        <h5 class="modal-title" id="exampleModalLabel">4G Wireless & DSL Terms</a></h5>
2211        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2212      </div>
2213      <div class="modal-body">
2214        <li>All prices are in NZ Dollars and exclude GST</li>
2215        <li>Free trial is not available with Hero Broadband connections</li>
2216        <li>A one-off installation admin and handling fee of $50 +GST ($57.50 inc GST) will also apply for new connections</li>
2217        <li>4G Fixed Wireless Coverage areas are typically in Urban areas only and may not be offered in all mobile coverage areas.</li>
2218      </div>
2219    </div>
2220  </div>
2221</div>
2222
2223<!-- Hyper Fibre terms -->
2224
2225<div class="modal fade" id="hyperfibre-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2226  <div class="modal-dialog">
2227    <div class="modal-content">
2228      <div class="modal-header">
2229        <h5 class="modal-title" id="exampleModalLabel">HyperFibre Installation Note</a></h5>
2230        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2231      </div>
2232      <div class="modal-body">
2233        <p>HyperFibre requires a new ONT installation and one-off install/upgrade charges will apply. Enquire for details
2234        </p>
2235      </div>
2236    </div>
2237  </div>
2238</div>
2239
2240
2241<!-- Coverage areas explained Model -->
2242
2243<div class="modal fade" id="coverage-areas-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2244  <div class="modal-dialog">
2245    <div class="modal-content">
2246      <div class="modal-header">
2247        <h5 class="modal-title" id="exampleModalLabel">Fibre Coverage Note</a></h5>
2248        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2249      </div>
2250      <div class="modal-body">
2251        <ul>
2252          <li>Coverage area includes any area covered by Chorus or within the Tuatahi (UFF) Waikato region</li>
2253          <li>Additional $10+ GST per month tail extension costs apply for fibre connections outside of coverage area</li>
2254        </ul>
2255      </div>
2256    </div>
2257  </div>
2258</div>
2259
2260<!-- 4G modem explained Model -->
2261
2262<div class="modal fade" id="4g-modem-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2263  <div class="modal-dialog">
2264    <div class="modal-content">
2265      <div class="modal-header">
2266        <h5 class="modal-title" id="exampleModalLabel">Modem requirements for Hero Fixed Wireless 4G</a></h5>
2267        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2268      </div>
2269      <div class="modal-body">
2270        <p>
2271          Hero Internet can provide a Huawei B818 Modem at a one-off cost of $299 ($343.85 incl GST). <br><br>
2272          Customers may supply their own router however it must be a compatible 4G router (Huawei B818 or TP-Link Deco X58)
2273        </p>
2274    </div>
2275  </div>
2276</div>
2277
2278<!-- How to purchase from shop -->
2279
2280<div class="modal fade" id="shop-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2281  <div class="modal-dialog">
2282    <div class="modal-content">
2283      <div class="modal-header">
2284        <h5 class="modal-title" id="exampleModalLabel">Purchasing VoIP Hardware</h5>
2285        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2286      </div>
2287      <div class="modal-body">
2288        <p>If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. <a target="_blank" href="https://portal.hero.co.nz/account/shop/index.php">Click here </a>to go there now.</p>
2289        <p>If you do not have an account with us, please <a target="_blank" href="./sign-up.php">sign up here</a>.</p>
2290        <p>The team at Hero Internet are available to consult with you about your requirements. Please see our <a target="_blank" href="./index.html#contact">contact section</a> to get in touch with us.</p>
2291        <p>For reseller or bulk purchase pricing, please <a target="_blank" href="./index.html#contact">contact us</a>.</p>
2292        <p class="note-bg"><strong>Note: </strong> All pricing is in NZ Dollars and exclusive of GST.</p>
2293      </div>
2294    </div>
2295  </div>
2296</div>
2297
2298<!-- How to purchase from shop -->
2299
2300<div class="modal fade" id="shop-info" tabindex="-1" aria-labelledby="exampleModalLabel" aria-hidden="true">
2301  <div class="modal-dialog">
2302    <div class="modal-content">
2303      <div class="modal-header">
2304        <h5 class="modal-title" id="exampleModalLabel">Purchasing VoIP Hardware</h5>
2305        <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
2306      </div>
2307      <div class="modal-body">
2308        <p>If you are already a Hero Internet customer, you can order your handsets in the Shop Page of our web portal. <a target="_blank" href="https://portal.hero.co.nz/account/shop/index.php">Click here </a>to go there now.</p>
2309        <p>If you do not have an account with us, please <a target="_blank" href="./sign-up.php">sign up here</a>.</p>
2310        <p>The team at Hero Internet are available to consult with you about your requirements. Please see our <a target="_blank" href="./index.html#contact">contact section</a> to get in touch with us.</p>
2311        <p>For reseller or bulk purchase pricing, please <a target="_blank" href="./index.html#contact">contact us</a>.</p>
2312        <p class="note-bg"><strong>Note: </strong> All pricing is in NZ Dollars and exclusive of GST.</p>
2313      </div>
2314    </div>
2315  </div>
2316</div>
2317
2318  
2319  <!-- Scroll Top -->
2320  <a href="#" id="scroll-top" class="scroll-top d-flex align-items-center justify-content-center"><i class="bi bi-arrow-up-short"></i></a>
2321
2322  <!-- Preloader -->
2323  <div id="preloader"></div>
2324
2325  <!-- Vendor JS Files -->
2326  
2326<script src="assets/vendor/purecounter/purecounter_vanilla.js"></script>
2326
2327  
2327<script src="assets/vendor/bootstrap/js/bootstrap.bundle.min.js"></script>
2327
2328  
2328<script src="assets/vendor/php-email-form/validate.js"></script>
2328
2329  
2329<script src="assets/vendor/aos/aos.js"></script>
2329
2330  
2330<script src="assets/vendor/glightbox/js/glightbox.min.js"></script>
2330
2331  
2331<script src="assets/vendor/swiper/swiper-bundle.min.js"></script>
2331
2332  
2332<script src="assets/vendor/waypoints/noframework.waypoints.js"></script>
2332
2333  
2333<script src="assets/vendor/imagesloaded/imagesloaded.pkgd.min.js"></script>
2333
2334  
2334<script src="assets/vendor/isotope-layout/isotope.pkgd.min.js"></script>
2334
2335
2336<!-- Recaptcha -->
vendor: 68 bytes, lines 2336-2339
2336
2337<script src="https://www.google.com/recaptcha/api.js"></script>
2338
2339  
2339<!-- Main JS File -->
2340  
2340<script src="assets/js/main.js"></script>
2340
2341  
2341<script src="assets/js/forms.js"></script>
2341
2342  
2342<script src="assets/js/calculator.js"></script>
2342
2343
2344
2345</body>
2346
2347</html>

Line numbers count LF bytes from the start of the resource, as the search results do. Vendor segments are library code the classifier recognised; they are stored but not indexed. Bytes are shown as Latin1 characters, one per byte.